
We recently viewed a property in Southmoor which we really loved, fully aware it required a significant amount of work. We initially offered £378,000, and Graham contacted us to push £380,000, suggesting we increase our offer to secure the property. Reluctantly, we agreed as we didn’t want to lose it. Given the age of the property (1960s), we arranged a survey, which highlighted several issues. As a result, we submitted a revised offer to reflect the additional work required. Around the same time, we revisited the property and noticed that three fence panels were down, including one on our side. When I raised this with Graham, his response was dismissive, describing it as “only cosmetic,” which felt inappropriate given the rising cost of materials and repairs. Throughout the process, Graham’s attitude came across as dismissive and, at times, rude. Communication lacked professionalism, and we often felt our concerns were being minimised. We later received an email stating that the beneficiary’s husband, who is apparently a builder of 45 years, had dismissed the issues raised in the survey. This response felt unconstructive and contradictory, particularly as relatively minor issues like the fencing had not been addressed. Overall, the process raised multiple red flags, both in terms of communication and transparency. Unfortunately, our experience has been negative, and we would not feel confident dealing with this estate agent again and I would recommend other people to be aware of them.... Read more
Buyer
1st Jun 2026 (17 days ago)
very good ,sold immediately but of course every thingstopped now. Allis still ok and have been kept informed.... Read more
Seller
28th Mar 2020 (6 years ago)