Fantastic team, very professional wouldn't go with any other agents in the Midlands
DO NOT USE THIS ESTATE AGENTS after a long sale and little input or help from Maxine (sales admin) this sale only survived from the forward thinking of the Skitts estate agents in Willenhall that was involved in the sale above. Skitts Wednesbury lost the sale below.
Also they do not know how to put someone on hold correctly before they comment on all the customers in the chain, If they do there job in even withing a large time scale people in the chain would not need to call !!!
If you unfortunately have a sale with them check your completion statement as they had also tried to request more monies.
The overall process from start to finish was far more stressful than needed to be and staff and management need to be trained in customer service and how the sale of a property works as this seemed to be a problem.
Goodchilds have been fantastic a looking after my rental property, I have been with them for a number of years and I cannot fault the service from them, each time a tenant has moved out they have resolved any issues and the gaps between tenancies have been very short.
They like collecting money but when it comes to repair OMG you will speak to different departments or don't even get answers.No body will call back.The person you previously spoke to will keep on logging in you call as new it can take up 4months without repair.l would give them a 0/10.my advice never rent from them.
Thank you Goodchilds for looking after my property, as you know I only rented it as it would not sell, I have had three tenancy changes and now the value has gone up I have managed to sell it with you. Great service and both sides
I was looking for a property to rent . saw 3 with Goodchilds two were riddled damp - the third was reasonable but needed some repairs before habitable.Disgusted that a big company like Goodchilds would try to rent properties with so many problems they should insist on a basic standard from the landlords as they charge such huge admin fees!
I listed the repairs- some of which were legally required ie working fire alarms, carbon monoxide detector as had sold fuel fire, electric check, two broken windows, back door not opening, front door lock not working, no hand rail on stairs and garden full of broken slabs loose floorboards in bedroom, sealant black with mould around shower. The letting agent said 'normally tenants don't check' she informed that the landlord probably wouldn't bother with these items! The company should be ashamed to try to rent out such properties,
I honestly cannot fault these guys. They have gone above & beyond for us every chance they got. It’s been a terbutaline journey & they’ve been supportive, reassuring, honest, just amazing professionals as well as down to earth people. If you live in this area & you’re selling your house, it’s the right choice to pick this estate agent.
Once your properties are sold/let etc ..
Can you please remove your advertising boards.
I did ring your office but one of your staff thought it best to put the phone down on me.
Awaiting your response.