Very professional service from beginning to end in letting and selling a property.
Absolutely shocking service!!!!!
I put forward a bid on an house in Halesowen and was then asked by George Scriven of Scriven Estate Agents Quinton to put forward my best offer (there was 4 bidders). I was told i would know within 24hours if I was successful in securing the house. That was 2 weeks ago and I have not heard anything from them!!! I have chased Scrivens on numerous occasions over the 2 week period and was told that George Scriven would call me back, still nothing. Found out today via the listing on the net that it has been sold STC.I have not been kept up to date, in the loop with anything which is protocol with estate agents and above all courteous. Totally unprofessional, unhelpful, not on the ball, shody and complete time wasters. I will NEVER use or would recommend Scrivens to anyone, just one big cowboy outfit!!!!!!!!!
I can’t rate Dixons highly enough. If I could I’d give The Bearwood branch 6 stars. Top marks go to Sam. She has been brilliant. Sam will regularly keep me and my wife updated on properties suiting our requirements. She takes the time to establish what we really want and where and will empathise with our tales of property woe. Sam has been there from the beginning of our property search and despite our viewing 60 houses without an offer being accepted, she keeps fighting to find us a house. We’re not on the market with Dixons but we wish we were. Thanks Luke and Anne
I almost never write a review online, but this deserves it...
We found a property we liked. An agent - Jimmy (??) - was not very helpful in showing the place ("this is a living room"; "idk, I need to check"), but fortunately there were owners around to ask more specific questions. The agent was very pushy on a few occasions. He said that they have one offer on the table already and we need to make a decision today, but the owners had no idea about it.
The owners told us, we are dream tenants for any landlord (great references, good jobs, handyman skills, planning to rent for a few years). Clearly, they liked us very much...
Despite unprofessional agent, we liked the property and the owners (there were going to manage the property, not Dixons), so we go down to the Dixons' office (BTW: dirty and with crisps on the floor) to put down the application. The agent could not even give us a ride because of insurance reasons (true? maybe...). But we stayed there only about a minute when Jimmy (??) asked for £500 (!!!) fee, including £250 was for holding down the property (what ?). For us it is called a steal! We left offended.
Just FYI, fees around £250 are something normal, but not twice of that!!!
I am over the moon with the service I received from the Lettings team at the Connells Oldbury Branch. A special thanks to Charlotte, the lettings manager. Not only did she listen to what I wanted, she found me the perfect property and got me moved in the following week! She went above and behind for me even seeing me on a Sunday which is out of office hours. Thank you very much for all your hard work! I will definitely be recommending you and your team.
Suppose to visit today at 4:00 but no one turned up