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© GetAgent Limited 2024
- Charters - Winchester
Charters - Winchester
Closes at 6:00pm
2 Jewry Street, Winchester, SO23 8RZ
Welcome to our Winchester branch. Selling or letting a home involves some of the most important decisions you are ever likely to undertake and here in Winchester we have local property experts on-hand to guide you through the market place.
We appreciate the benefit of a trusted professional to ensure your best interests are realised. We are here to alleviate any pressure so that your move proceeds as smoothly as possible.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Charters - Winchester Reviews (5)
Have you used this agent?
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Anonymous Homeseller
Charters are very experienced at selling their services, but in terms of selling our property, very average.
Different viewing assistants each viewing that appeared to have little knowledge of our property or surrounding area.
29th Jun 2023 (9 mo. ago)
Anonymous Homeseller
Attentive service, weekly updates and regular feedback from viewings
1st Apr 2021 (3 years ago)
Anonymous Tenant
The letting agent organising the viewings was lovely and communicated well - no complaints there. However, after it passed out of her hands and moved to the letting team once we confirmed we wanted the property, they were dreadful. Despite us chasing repeatedly to sign documents and pay the deposit (we were keen to get everything sorted in advance), we got vague responses back constantly. Eventually we were asked for funds at 17:00 on a Monday (one week before the move in date) and then said they were going on holiday for the rest of the week to please send the money quickly otherwise there may be delays. Great amount of notice! Despite sending within 30 minutes, no confirmation of receiving funds. No contact details of another representative to contact during the holiday. Had to chase the general phone number three days later to get any confirmation they have received the funds and were actually planning on sending us the lease (which we needed to apply for permit parking). Sent the incorrect lease, after we pointed out the error in dates, they then re-sent the same lease with no changes. Only received the lease to sign one day before we were meant to move in. Got told 'this is how things work, we are busy' - having been renting for seven years can say this is not how things have ever worked for me previously, but even if this was true so the blatant disregard towards us was extremely poor.
On the day we are meant to receive the keys, called at 9:00am for a clarify on if we were actually receiving the keys - all were busy, said they'd call back. Over an hour later, still no returned call, so had to chase again only to be told they were still waiting on stuff from the landlord so couldn't release the keys. Got the vague statement of "probably around lunchtime, will call you when we have more information" as if we are meant to wait all day for their beck and call. No apology.
Appalling customer service and communication skills. A shame, since the initial letting agent was so great! But seem to have taken on more work than their staff can handle and have taken on a zero accountability approach. They way they speak down to their clients is also shocking. Would give zero stars if possible, do not recommend!
15th Mar 2021 (3 years ago)
Anonymous Homeseller
Great service and good communication
13th Feb 2021 (3 years ago)
Anonymous Homeseller
Over promise and underperform
22nd Sep 2020 (3 years ago)
Performance stats
- % of asking price
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- Average sale time
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- Fee
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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.
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