alawooz
The worst so called estate agents, they are extremely rude and nasty - avoid!... Read more
26th Mar 2021 (3 years ago)
T Farooq
called the office to speak to someone in lettings. The person who answered whilst transferring referred to me as a nob for no apparent reason and did not have the basic skill to place the call on hold or mute!
Clearly this company lacks basic common courtesy skills!... Read more
1st Jun 2020 (4 years ago)
J Salomon
Would certainly not recommend. After transferring money to their account as a deposit for a flat, the offer got declined almost immediately, which meant that I paid unnecessary bank fees for the foreign account transfer. This was inconvenient, but the possibility of that happening was stated in the contract, so I respected that. However, the real problems occurred when they were supposed to give the money back. First they said that they would not return the whole sum because of the bank fees that were involved in a foreign account transfer. As I did not want to lose any more money, I asked if there was any other way of getting it, for example going to their office personally to get it in cash. To this option they said no, but they offered to send me a check, which I agreed with. After receiving the check, I went to the bank only to find out that I can not cash it in because I do not have a Barclays bank account. So I called their office and got a very rude answer, the guy started arguing with me that I should have known that that was the way the check worked, even though they have sent it knowing very well that I do not have a UK bank account. Anyway, after this they told me they would get the cash for me and that I will have to get it personally. So I said fine and told them I would get there sometime during next week during their office hours. No reply. I got there, during the office hours, and the office was empty. In the end I just ended up setting up a UK bank account because I ran out of patience. It has cost me money and a lot of time when dealing with Alexanders, which is ridiculous if you consider that I only wanted my deposit back. Terrible customer service, once they got the money they just stopped caring. Sorry for the long post, had to be said. Maybe it will make you think twice before doing business with them.... Read more
Tenant
11th Mar 2019 (5 years ago)
R jim
REALLY REALLY RUDE STAFF!!!!!!!!!!!!!!!!
I would honestly say, if you wanna rent a flat, AVOID THEM!
If anything happens in the house, say sth went wrong. Instead of trying to fix it for you, they would try their very best TO PIN THIS ON YOU.
I've lived there for a year, and communication with them made me feel like talking to auto-reply robots, yet horribly programmed. Instead of using any common sense, they would follow their so called system to maximize their own profit.
In my opinion, they made their living by debating with their customers instead of trying to serve.
Totally not trust worthy, be away from them.... Read more
Tenant
30th Sep 2016 (8 years ago)
L FB
Renters beware- Do NOT rent from them. Nothing but bad experiences. Extremely rude. Takes weeks to fix anything. Led me to become extremely extremely frustrated. I have never had such a bad experience as a renter in London. They will undoubtedly comment on this saying that "the records show everything was dealt with in a timely manner". This is simply untrue. Did not have hot water or heat for a cumulative month over the course of a year.... Read more
Tenant
12th Jul 2016 (8 years ago)
S luca
If you want to rent a place, I would avoid them like the plague. They promise a lot but once you signed, they are not very effective to say the least!
I just wanted to add they were fined £150 by the property ombudsman. I can print the email if you want Tom (so rude and condescending).... Read more
Tenant
17th May 2016 (8 years ago)
S `
I have recently used Alexanders to let my flat. I found the service professional and the team helpful and responsive in answering my many queries. They were very good at bringing issues to my attention. My experience was very positive and I believe that the tenants would share that view. I would thoroughly recommend Alexanders.... Read more
Landlord
14th Aug 2015 (9 years ago)
L Kelleher
I purchased my current flat via Alexander's in West Hampstead. I found them very helpful, personal and supportive and would not hesitate to use them again.... Read more
Buyer
10th Aug 2015 (9 years ago)
A Ziff
I have had my property managed by Alexanders for many years, the service is excellent, they are competitively priced and they are always able to find tenants immediately. I am pleased to recommend them.... Read more
Landlord
24th Jul 2015 (9 years ago)
N Cesare
Alexanders are an excellent agency. They are passionate about what they do and offer a personable, none jargon approach to finding your home. They have great local knowledge as they have been around for years. Couldn't recommend them highly enough.... Read more
23rd Apr 2015 (9 years ago)
R Taylor
I thought that you were very helpful in the sales progress. You've done a professional job in selling our flat. You've been open and communicated well with both the buyer and us. I would recommend you as a competent selling agent.... Read more
Seller
16th Dec 2014 (10 years ago)