Great and professional agency. Shauna will brilliant in finding us somewhere and keeping up updated on the offer progress. Tanya and Megan then worked through all the admin / finance aspect. All round great experience!
Property management answers quickly and is very friendly, but one of the agents dealing with us, Innes, is rude, unprofessional and not communicative.
I can't praise Sam Burkesmith highly enough. Even though I was a buyer rather than his client, he bent over backwards to help deal with incompetent, inefficient conveyancing, helping to keep things moving even when he was on holiday. Out of all the people involved in a very stressful moving experience, Sam was the only person who seemed to care about making it bearable. Fabulous, fabulous service - thank you Sam!
We have had the worst possible experience here. We were warned against working with Foxtons but were new to London and didn't think it could be that bad.
Once they had our deposit we pretty much didn't hear from them anymore to the extent that when the landlord went back on several clauses in our contract Foxtons tried to wash their hands of it by claiming that it was a misunderstanding! A signed contract for which they charge a hefty £420, and they will not take the trouble to enforce it. They will lie (I am looking at you Narada) and make any promise just to get you to hand over your deposit.
Of course we left that place double quick. It has now been 3 weeks and there is no sign of our deposit coming back to us yet. The inventory check is complete and it found no problems at all, new tenants have moved in as well. But no one from Foxtons is available to let us know what is going on and when we will get our deposit back!
I recently attended a launch day @ New Pier Wharf in Rotherhite, SE London, which was being managed by Hastings. When I turned up at the show apartment, I was really impressed by the way the day was being managed by the agents, I found every one from Hasting was very professional and approachable. For my appointment, I was assisted by Lee who showed me around the show apartment and went through each and every detail at length, and answered all my queries. By the end of appointment, I was really impressed with the unit and booked a flat on the same day. I found the whole transaction very easy and was kept unto date by Lee until the contracts were exchanged. Based on my experience, I would recommend Lee and Hastings without any hesitation.
By far the worst group of people I have ever come across. If you are looking for agents that are incompetent, rude, useless and a complete lack of knowledge about properties then these guys are a perfect fit.
Unit 4, 32 Caxton Road,The Shepherd?s Building West,Rockley Road,London
A very good team of people. I recently used their service for finding and moving to a new house. They helped me all the way from finding a house to moving in to the house at a short notice. Special thanks to Ahmed who went out of his way to support us. Special thanks to Christina as well for all her support. Thank you guys for making this a wonderful experience.
Having been a tenant with this lot for 5 years, the process to leave the flat has really taken the shine off what was a good few years. We were good tenants, only getting in touch with them twice, maybe three times for maintenance issues. Had a few visits from them to check the property, with no feedback, so one could assume that nothing was wrong? Otherwise what was the point of the visit? Charges on the checkout suggested otherwise.
2 full weeks after leaving the property, getting the checkout done (our expense, obvs,) and giving the keys back, I got in touch with them the enquire about the return of our deposit. This would be the start of 6 weeks of email tennis to try to recover our deposit. Admittedly, we did have a dispute with the landlord about some charges they placed on there (which we eventually got removed), but they were in no hurry or in the least concerned about getting this sorted in a timely manner (except for when the landlord was going on holiday, so could we hurry up and sort/agree to the charges; which we didn’t and they eventually dropped as they were bogus). Every step of the way to get this sorted was like pulling teeth.
I will avoid using them again and wouldn’t recommend them to anyone.
Toby was the best Estate Agent we have dealt with in our years dealing with property. Courteous, patient and very reliable. Always called with feedback and kept us informed and upto date. We would recommend David Astburys to anyone who is looking in the N8 area - the whole office is friendly and professional with a can do attitude.
We were very pleased with our experience with David Astburys. Although we had to give up our search before finding a house, the team and especially Nicholas were very helpful, calling almost every other day with suggestions or simply to touch base and let us know they're still looking. Even when we placed an offer that was turned down, we received our money back within a week, as promised. Nicholas was very helpful, polite and friendly and did his absolute best to make something work for us. We have had all sorts of experiences with London agents but David Astburys really stood out. Will definitely enlist their help in future searches.