Had a fantastic experience with Samuel Manley at Chestertons - looking for the prefect flat. Thanks for getting the brief and being so proactive in finding the perfect place and not taking me to places I wouldn't be interested in - the first one was a hit.
Total joke of a company. If you want your time wasted but the stupidest people in the world please contact away! 2 Individuals in particular will stand out, a posh guy in sales and an aggressive lady. Avoid at all costs! How this company is in business is a miracle!
Oliver is a terrific letting agent! He found us a property when other agents let us down and greatly managed the process. Always reachable and smiley, it was a pleasure dealing with him and KFH staff!
I have dealt with many estate agents over the years but Jessica Bishop of Knight Frank St Johns Wood has shown outstanding qualities in a challenging market in a cool and calm way. She doesn't rest until the job is done.
Fantastic Honest Service. I am a landlord in London with a few years in the profession under my belt and have dealt with many an agent in the property sector. Chestertons assisted me with the letting of property nearby to their offices. Tabrez Farooq was the associate director that handled all our matters. He is absolutely exceptional. I can honestly say that I have never had a better experience and I have dealt with many agents. He has raised the bar to no end. Honest, reliable, diligent and excellent at balancing the needs of the Landlord and tenant. There were a number of factors complicating the agreement between the tenant and myself and I do not see how they could have been dealt with any better. An absolute star. I will return to him time and time again.
The "service" received from Chestertons Hyde Park office is literally so bad it cannot conceivably be called a service.
An agreement was signed by both parties on a prospective sale agreeing to commission of 1.25%. The property was sold and Chestertons sent an invoice charging commission at 1.5%. When I refused to pay the difference, the South African sales manager Dylan James turned up at my house and literally tried to kick my front door in. My teenage daughter was inside and terrified. Mr James proceed to loiter at my front door for the best part of an hour - smoking cigarettes, shouting and threatening violence. Upon eventually returning to his office he called me and threated to employ heavy-handed debt collectors if I didn't cough up. I refused to pay a penny more than the rate agreed. Mr James eventually and ungracefully accepted.
This firm is arrogant, dishonest, and inefficient.
Had a great experience with Kfh! We worked with Olivier and were very pleased. He was very helpful, open and easy going. Always tried to help us out and find solutions and alternatives to land an agreement and find the best deal possible. Thank you!
Dreadful experience,very unprofessional. As soon as I paid the booking fee the agent was too busy to answer my emails or take my calls, I had to go by their office in person to get the details of their account and sign the contract. The agreed works to be done before the move in date were never carried out and then they told me to take it up with their client, the landlord. As useful as the appendix, would only recommend to my enemies.
We are grateful to Winkworth and especially Simon for a very smooth transaction.
Simon kept us up to date at all times and has an excellent head for problem solving!
We had an excellent experience during our initial rental with the estate agent from Winkworth, however the check-out process from the flat was abysmal. The manager of the property, Agnieszka Kostanowicz, was an extremely poor liaison between us (the renters) and the landlord. Despite being called good tenants and leaving the apartment in excellent condition, as told to us by our estate agent from Winkworth, Aggie (as she is known) tried to justify taking two-thirds of our security deposit to pay for fees and "damages" done to the property that were obviously conflated to get more money for the landlord. Be careful negotiating your security deposit with her.
Ina who looked after my purchase in 10/17 was so assertive and efficient. She negotiated well and worked quickly to get me the result I wanted. She was helpful, personable and friendly throughout the purchase which is a notoriously stressful experience and she comes with my highest reccomendation x
I cannot condemn this company enough. Problem after problem after problem with nothing ever being sorted. Rude staff, treated all 3 of us despicably and like idiots the whole tenancy. Plumbing emergency? Forget about it, they don't care. They want money from you? Now that is urgent! Despite our contracted stating a MINIMUM of 24hrs notice for viewings, they called a few hours before and stated they were coming over. When I complained they said they weren't able to give that amount of notice. Complete lack of communication not only within departments but company-wide as well. Greedy, self-serving, rude, ignorant people. Incredibly glad that I will be leaving them far behind. Unfortunately, I can't leave less than one star or I would.