R Thompson

We were extremely disappointed with our recent experience with Bagshaw's Estate Agents when viewing a property at Bailey's Mill in Matlock. The agent arrived 25 minutes late to our scheduled appointment, leaving us exposed to the rain.
While I understand that unforeseen circumstances can occur, agents need to communicate such delays promptly. Had we not taken the initiative to contact the office, we would have been left waiting indefinitely.
Furthermore, we had repeatedly inquired about the service charge associated with the property, both in advance and the day before the viewing. Despite our requests, we received no clear information. This lack of communication was frustrating and unprofessional.
The property itself was appealing, but the service provided by Bagshaw's was far below our expectations. I would not recommend this agency to anyone seeking a reliable and efficient experience, both on the selling or viewing parties.
We feel sorry for the vendor that such sub-par standards are being used to represent such a lovely property.... Read more
12th Oct 2024 (7 mo. ago)
K Bacon

So disappointing. Started off well, then they lost staff, no contact for weeks. Couldn't get through on the phone. New starter - great promise only to be waiting weeks for any update or response to emails. They told me they were going to take steps to find a buyer and 2 weeks later told me they had employed someone else who would be taking the steps they promised to carry out 2 weeks before. No update since that of course and no response to my emails. Don't bother trying to call as you won't get through. I tried three times a day for 2 weeks, never got through and eventually gave up calling. Property initially sold quickly, buyer pulled out due to boiler issues - but I'd provided service record and evidence of minor fix needed, can't prove it of course but doubt the full information was sent across to the buyer - provided all the information and instructions to send to the buyer asap only to be asked a few days later if they were allowed to send it across. It then took them over a week to confirm the buyer had pulled out after I contacted them when the buyer's lawyer advised my lawyer after they chased for progress due to lack of response. Absolutely no movement or viewings in over 3 months but then I've only managed to speak to them once on the phone so I can only assume people wanting to book viewings are not able to get through either. Absolutely abysmal. Seem to spend all their time upselling and onboarding new properties rather than actually selling the properties they have. I'm speaking to other agents and will be getting my notice to finish my contract with them as soon as I am able. Be warned they will include a self-awarded bonus within their contracts and tie you to an initial period of 5 months advertising with them.... Read more
Seller
26th Jun 2024 (10 mo. ago)
J Miller
Just brilliant... Read more
9th Apr 2023 (2 years ago)
P Smith
I bought from Bagshaws in Bakewell and it was a really positive experience. Ali and Mark are approachable, professional, nice people. I wouldn't hesitate to recommend their services.... Read more
Buyer
4th Mar 2023 (2 years ago)
D Montgomery
Absolutely first class from the valuation through to completion. I can’t praise the professionalism of all the staff at Bagshaws highly enough.... Read more
Seller
10th Nov 2022 (2 years ago)
C Gregory
I recently sold my house thro modern method of auction through bagshaws from my first meeting everything was explained in detail with a friendly professional manner.
The staff take a real interest in the sale and kept me informed of everything up to the last minute of the auction,I wouldn't hesitate to recommend,bagshaws residential for any property deals or advice... Read more
Seller
28th Sep 2022 (2 years ago)
R foster
Recently purchased a property through Bagshaws Bakewell. Really friendly professional service throughout. Thanks to Mark in particular for helping us on the day of completion which was a bit stressful for us! We really appreciated his help and understanding.... Read more
Buyer
23rd Aug 2022 (2 years ago)
A Barkley
We dealt with Molly and Charly while securing a rental. They were very patient with my never-ending phone calls and were always helpful and professional. It was a pleasure dealing with them.... Read more
6th Jun 2022 (2 years ago)
B Thomas
We instructed Bagshaws to sell mothers bungalow and found them to be very pleasant and helpful throughout the process. They booked a good number of viewings and these resulted in a number of offers and a sale at a good price... Read more
Seller
30th Mar 2022 (3 years ago)
M Hardy
Knowledgeable and friendly staff. Professional and helpful. Buying my new home couldn’t have been easier . Highly recommend.????... Read more
Buyer
29th Jan 2022 (3 years ago)
J Lowes
Mark, Alison, Lucy and Heidi led and supported us with whole sale of the property. We felt well informed. They were responsive, re-assuring and caring. They helped us to manage the stresses of house selling and buying. Alison kept us sane. Would highly recommend.... Read more
Seller
14th Jan 2022 (3 years ago)
A Mycock
Had bloke out to look at misses house. Just tried to push her into this iam sold auction thing. Didn’t want auction so she was put off. value was way to high against other peopel... Read more
14th Dec 2021 (3 years ago)
F Smedley
Bagshaws did a cracking job selling our village cottage. Always attentive, organised and great comms so that we always knew what stage the sale was at. Would strongly recommend.... Read more
Seller
27th Oct 2021 (3 years ago)
R Turley
Called up to view a house and have mine valued . Diane was so rude . Will go to differnt agent - agent has replied, I emailed them and got no response! They oviously only replied to look good! Dont really care about customers!... Read more
Seller
27th May 2021 (3 years ago)
K x
I would like it to be known that both Molly and Charley were amazing with the help of our move. They were both extremely responsive and very happy to answer any question we had. Their an asset to the team and we are very grateful for all their help.... Read more
27th Mar 2021 (4 years ago)
L Kemp
I cannot thank Charlie and Mollie enough for everything they did for me. They went beyond "just doing their job"to help me get the home l wanted. My situation was awkward, especially in lockdown, but they persevered and helped me through. I can't thank these girls enough for helping me start my new life. I wish everyone was as caring as these two.... Read more
19th Mar 2021 (4 years ago)
C Shehadeh
Very helpful, efficient staff.... Read more
2nd Mar 2021 (4 years ago)
M Cooper
Thanks so much for your help with our sale. We dealt with Dionne for most of the sale - she was outstanding and went above and beyond for us to get the sale done. So thank you Dione and the rest of the team.... Read more
Seller
19th Feb 2021 (4 years ago)
C Gale
Charly has been sorting out the end of tenancy arrangements for us, including the inventory and deposit processes. She has been very efficient and swift with this, amply meeting our expectations - many thanks... Read more
Tenant
12th Feb 2021 (4 years ago)
P Slade
we've just sold our house in Bakewell, the solicitor working for the buyer was ? as a result the staff at Bagshaws had to work very hard, this included reasuring us when times were difficult. Dione and George were Amazing. I can unreservedly recomend Bagshaws.... Read more
Seller
9th Nov 2020 (4 years ago)
K briddon
I've no idea, i wasn't remotely close to it.... Read more
6th Nov 2020 (4 years ago)
A Drakeley
I chose Bagshaws residential (Bakewell) to market my home because whilst being completely professional Mark and Dionne were so supportive when they valued my home. Throughout all the trauma of the Covid lockdown they remained in touch providing me with advice and reassurance. I have exchanged contracts and will be moving in a few days time. I can’t thank all the staff enough for all their support, they’ve have constantly gone the “extra mile” I would and have recommended them to my friends and colleagues. Thank you again
Annette Clarke... Read more
Seller
27th Oct 2020 (4 years ago)
? ????????
rang to view property they had listed; agent seemed more interested in arranging a valuation on my own home (cart before horse IMO). When I cancelled that, I was told I'd get a call back with a date and time to view the house I was interested in but it never happened. Owner's loss, I was a genuine buyer, but I wouldn't want to be selling through them!... Read more
3rd Nov 2019 (5 years ago)
L Smart
We have recently sold our house through Bagshaws Bakewell .Firstly we sold our property subject to contract within days of marketing and the pre sale process was not only smooth with attention to detail but highly professional throughout . Viewings were arranged efficiently with prompt feedback offered including beautiful photographs and additional advice regarding legal and moving services. Our sale despite being lengthy and protracted never the less was straight forward and efficiently handled . At each stage the team at Bagshaws kept us up to date and informed. A particular big Thank you to George Chandler @ Bagshaws who without a doubt through his excellent communication made the stressful experience of moving house all the easier. We would definitely recommend Bagshaws Bakewell to our friends and family Thank you everyone at Bagshaws... Read more
Seller
31st Oct 2019 (5 years ago)
L McNulty
George and Georgia have been fantastic with the purchase of our new home, which we achieved in under 4 weeks!!! Georgia was particularly helpful in acting as a polite and prompt liaison between ourselves, our solicitors, the seller, and their solicitors. I have been extremely impressed and have nothing but praise for the Bakewell office of Bagshaws Residential.... Read more
Buyer
16th Aug 2019 (5 years ago)
N Rogers
Didn't have a great experience overall. No problems in regards to moving in aside from the fees which we felt were completely unjustified, but one of the issues once we were in was that we consistently struggled to get meter readings - or even a reply via email or phone regarding this, and trying to call the office to speak to the agent we were dealing with (Hannah) was almost impossible. Promises to call back after lunchtimes were rarely fulfilled. The biggest issue, and one still ongoing, was trying to tie up the final energy bills as Bagshawe were switching the energy supplier at the end of our tenancy.... Read more
Tenant
12th Jul 2019 (5 years ago)
F Jordan
This estate agents is much superior to others in my experience over recent years. If George says he will ring you back he always does. If we have a question whose answer takes some exploring he does this too. He answered many questions from our buyer to try to enable a smooth sale. Bags haws are always there when you need them from start to finish. The photographs and writing up the sales advertisement to completion nothing was too much trouble. We highly recommend and will be using them once againfor any future sale. Thank you FIona and FRancis JOrdan.... Read more
Seller
11th Jul 2019 (5 years ago)
J Mellor
Bagshaws have managed the letting of our Bakewell property for years now. As we live overseas we really value the excellent email communication. Hannah has been involved in the last two tenancies, which have been smooth and seamless... Read more
Landlord
28th Mar 2019 (6 years ago)
J Finch
Thanks to Hannah for the professional and very helpful service we have received. All of our enquiries have been dealt with quickly and effectively, and most importantly in a clear and supportive manner. We would definitely recommend this service, and Hannah in particular for her professional approach.... Read more
6th Mar 2019 (6 years ago)
N Binns
Hannah and her team were brilliant. I/we have not rented since we were students(!) The house is lovely and Hannah's liason for the landlord was excellent. Highly recommended... Read more
Tenant
21st Feb 2019 (6 years ago)
J Hilton
Extremely professional, I am very pleased with the way they have dealt with the letting of our property.... Read more
Landlord
18th Feb 2019 (6 years ago)
J Garmeson
Hello there,
Bagshaws Residential have been great at managing our property in Cressbrook, Derbyshire. We always contacted Hannah Blair at Bagshaws Residential in the Bakewell; she was always available to give great advice and make sensible suggestions if we had any problems. Hannah was efficient and worked very hard to help us run the legal business side of renting the property. We rented out a property with Bagshaws in Bakewell for about three years. So a big thank you to Hannah and Bagshaws for their help and support over the years.... Read more
Landlord
12th Feb 2019 (6 years ago)
M Sampson
I have found both Hannah and Natalie from the Bakewell office thorough and proactive both providing concise, helpful advice. As a buyer and a landlord, these are key attributes that I look for in estate agents and I look forward to doing business with Bagshaws Residential in 2019.... Read more
8th Dec 2018 (6 years ago)
L thompson
George Chandler provided a superb level of service. The purchase in question was from from straightforward and George showed real tenacity throughout. A very bright young man with judgment well in advance of his years. It has been a real pleasure to deal with such a genuine and honourable individual.... Read more
Buyer
30th Nov 2018 (6 years ago)
J Dordoy
I highly recommend the Tenant finding service at Bagshaws. Hannah is excellent, making the whole process straightforward and keeping me informed at every stage. I first used this service 2 years ago, and when the tenants moved on I had no hesitation to use again. Hannah quickly found another perfect tenant, so I could not be happier. The tenant has also commented how good the service is, so it works well for both landlords and tenants.... Read more
Landlord
28th Oct 2018 (6 years ago)
R Phillips
Great service would highly recommend everything ran smoothly and efficiently.... Read more
24th Oct 2018 (6 years ago)
C Kirkman
George at Bagshaws worked very hard to enable us to successfully complete on the sale of our property in Bakewell despite lots of complications.. The whole team were very professional, enthusiastic and pleasant at all times and we would both recommend them and use them again ourselves in the future.... Read more
Seller
11th Oct 2018 (6 years ago)
N Hobbs
Most professional and efficient estate agents I have ever used. Hannah dealt with everything and enabled us to move into our new home very quickly. 10/10!... Read more
9th Aug 2018 (6 years ago)
K Holland
Bagshaws is an excellent estate agents would recommend to anyone. Me and my partner needed to let a property so we got in touch with Hannah at bagshaws Bakewell who was excellent we moved into our new home within a couple of days.... Read more
Tenant
21st Jul 2018 (6 years ago)
J Speedie
Staff excellent as is the service . Plus the follow up after sales still just as polite and efficient ! I would definitely recommend them !... Read more
20th Jul 2018 (6 years ago)
R Wilson
Trustworthy and friendly service. Wouldn't go anywhere else. Thanks... Read more
19th Jul 2018 (6 years ago)
B Dicken
We recently let our cottage -very quickly - with Bagshaws and were very impressed with the thoroughness of the information and support we received from Hannah. A whole service approach meant that we could complete everything more or less online which suited us perfectly. We will definitely be using them again when the need arises.... Read more
Landlord
19th Jul 2018 (6 years ago)
T Chandler
Let a property with Bagshaws in Bakewell, so helpful, kept me in the loop every step. A special thanks to Hannah in lettings who made the whole thing a breeze. Absolutely recommend!... Read more
Landlord
16th Feb 2018 (7 years ago)
R Johnson
Brilliant team, warm welcome and super-duper helpful throughout! Thank you!... Read more
16th Feb 2018 (7 years ago)
Ipresscar
Very irresponsible staff and all company too.... Read more
20th Apr 2017 (8 years ago)