T Adjetey
Requires a heavy hand of prompting to say the least. A highlight is that on completion we were offered keys for the wrong house.
The jobs get done, eventually, so I can't do 1 star. But I won't be using bartles in the future... Read more
25th Aug 2024 (8 mo. ago)
L Nutbein
Extremely unprofessional & incompetent - they actually let a house with no loft insulation & an incorrect energy rating. They also failed to mention a sub-meter which meant we had to pay the landlord's electricity bill - & then repeatedly press for reimbursement with no help from Bartles. If you're considering renting through them - be warned ??... Read more
Tenant
9th Jul 2024 (10 mo. ago)
R Curry
Very helpful and friendly staff.... Read more
13th Jun 2022 (2 years ago)
J Mclean
I’ve bought a house and sold a house through Bartells and both were handled well with no issues. Unfortunately I wouldn’t recommend renting a property from him - house returned in good state as confirmed by landlady. However, a week later no deposit returned, I chased to be told accountant on leave then for a further two weeks. 3 weeks to return is unfair... Read more
Seller
9th Apr 2022 (3 years ago)
M V
I was a tenant renting via this agency recently for three years. I would have left sooner if I had the means to do so due to their despicable behaviour.
- Essential repairs ignored.
- Attempts to make illegal rent increases without following the letter of the law.
- Using a key without permission or prior notice, to let themselves in whilst you're sleeping!
- Questionable tradesmen.
- If you want to make any rightful complaint, expect to be threatened and intimidated by Mr Bartle himself.
I cannot recommend them even to my worst enemy I'm afraid.... Read more
Tenant
25th Feb 2022 (3 years ago)
T Review
Customer service is just as poor as his attitude, very arrogant man to deal with...... Read more
25th Feb 2022 (3 years ago)
R Threlfall
Mr Bartal kicked my family with a 2 year old baby and 2 teenagers out a rented property 4 days before Christmas after 3 years of renting from them, we never once missed a rent payment , always on time even through lockdown . we had decorated 70% of the house paid for by myself with no financial help from Bartals , any repairs made where badly done and laughable I do not recommend. He is a Penny pinching Scrooge and you will regret dealing with them if you do... Read more
Tenant
25th Dec 2021 (3 years ago)
P smith
Why are whoppers always cold. No change with this BK.... Read more
13th Nov 2021 (3 years ago)
R nicholson
MASSIVE data protection breach when I purchased a property through bartle. They gave my personal phone number without my consent out to an irate seller when they got fed up and couldn't be bothered to deal with her anymore. AVOID!... Read more
Buyer
18th Jul 2021 (3 years ago)
E Patrick
The 'service' provided by Bartles Residential can be summed up in one word: diabolical.
The owners and staff members are ignorant when it comes to following the rules and regulations under the law, as they feel they are above it. As a prospective tenant you are highly likely to face many unpleasantries, most of them being illegal.
I beg you to think carefully before you get into bed with this agency.... Read more
5th Aug 2020 (4 years ago)
S Madden
I wouldn't recommend this estate agency if you are a prospective tenant.
We were close to securing a property but without even bothering to inform us, they awarded the tenancy to another person and changed the rightmove listing to let agreed. A really shabby way to do business and not the way you should treat people. If that's how they treat potential tenants how do they treat tenants?
Certainly an unprofessional way to do business.
So no we wouldn't recommend Bartles Estate Agency if you are looking to rent a property.... Read more
Tenant
11th Jun 2020 (4 years ago)
A Gardiner
Excellent service.... Read more
5th Mar 2020 (5 years ago)
B N
Lovely friendly people here doing a great job. Nice business.... Read more
14th Sep 2018 (6 years ago)