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© GetAgent Limited 2025
- Bridgfords - Leeds
Bridgfords - Leeds
2-3 Cherry Tree Walk,Leeds, LS2 7EB
With a heritage dating back to 1833, Bridgfords has been fulfilling property dreams for generations. Our Leeds branch is ideally located to maximise exposure for your property, with a team focused on delivering a local, personalised service that starts your journey on the right foot.
Opening hours
- Monday Closed
- Tuesday Closed
- Wednesday Closed
- Thursday Closed
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- Saturday Closed
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Bridgfords - Leeds Reviews (176)
Have you used this agent?
50%
2%
0%
2%
46%
All (176)
Seller (10)
Buyer (5)
Landlord (27)
Tenant (50)
General (84)
L Davison
Interesting seeing the reviews wish we had read earlier. Absolutely abominable service. Contacted to look at renting a property. Never rented before. Bullied/ harassed and pressured into paying a holding deposit before even seeing a property only having seen a video. Then trying to rush us into the tenancy still before physically seeing the property. Being forced to pay 1st month rent before seeing property in person or signing any tenancy agreement. Unsurprisingly it was a dump unlike the video which had clearly been recored at least 5 years prior.
Tried to raise concerns with Alia the manager with a bad attitude and a superiority complex. These were dismissed with girls you are inexperienced and should expect wear and tear.
Point blank refused a further face to face meeting and was outright rude when we went into the estate agency. Needless to say we won't be progressing with the tenancy and have escalated to complaints and financial ombudsman for full refund of all monies paid.
Please do not pay these con artists any money up front and insist on a face to face. They are their breaching their own published procedures and taking advantage of young inexperienced renters.
Tenant
29th May 2025 (18 days ago)
F Nejad
absolutely rude and disrespectful staff , specially young staff very unprofessional , would avoid this place .
1st Nov 2024 (7 mo. ago)
A Parkinson
Alia,Aaron and Dale looked after me brilliantly from the moment I walked in the door to arrange a viewing to the moment I picked up the keys. Dale especially talked me through the whole process. The team cooed really well despite an unexpected absence through illness. Also a nice touch that I got a thank you hamper containing various goidies
4th Oct 2024 (8 mo. ago)
S Chahal
My experience with bridgfords leeds is disgusting,
Last month I moved into a flat in leeds which were represented by bridgford lettings and i found nothing working in that flat, everything was damaged over-there, lights were not working, no hot water, chairs were broken, mould over kitchen platform, we kept on complaining about that but nobody listened to us, then we decided to move out of that flat and we did early termination of the property because i was pregnant and I can’t afford to stay in that useless flat, and its been a month and half now, we were told that they found a new tenant and we were asked to return the keys and we did returned the keys but now they said they don’t have any new tenant for this property and we have to pay the rent even if we don’t have keys of the property, we no more stay there but still we have to pay the rent , the staff at brigdfords don’t have coordination in themselves, one person said something and other said entirely opposite scenario, they made our life hell with these confusions, this is so so so annoying to deal with the people like them, and when we call them they speak so rude nobody is listening to us.
Tenant
3rd Oct 2024 (8 mo. ago)
Z Wong
Quick response with my enquiries and helpful!
20th Sep 2024 (8 mo. ago)
L Salt
fast, friendly and helpful customer service from Aliya- thanks
20th Sep 2024 (8 mo. ago)
O Folasade
Very professional and friendly.
Quickest response to your questions and needs....5stars????????????????????
18th Sep 2024 (8 mo. ago)
B A
They were very kind helping me when I needed guidance. Alice and Joseph were helpful through it all!
12th Sep 2024 (9 mo. ago)
O Rebori
I would highly recommend Bridgfords when sorting your next rented property. Alice was great and sorted a viewing quickly for us at short notice and was most helpful answering all our questions and helping us to secure our flat quickly and stress free. Thank you very much!
Tenant
11th Sep 2024 (9 mo. ago)
A Ghai
One of the whole UK worst Estate agent company very very bad service in last moment they said no to people they charged high fee but work quality & service worst ever seen in uk -0 rating very bad service
28th Aug 2024 (9 mo. ago)
T Gold
Exceptional experience selling our house with Debbie at Bridgefords. Sold our house quickly, always kept us updated and went over and above to keep everything moving. Thanks to Debbie’s hard work and competence we overcame challenges from other parts of the chain and moved in on the timescale we needed. Debbie took a lot of stress out of the process for us. Would highly recommend.
Seller
23rd Aug 2024 (9 mo. ago)
E hubberstey
Unnecessarily awkward to deal with, were really rude and slow on communication with my partner when discussing contract renewal with possible rent reduction due to the scaffolding. Attempted to book flat viewings with less than 24 hours notice which were then a no-show with no notice. Asked as nicely as possible to be contacted about any future viewings as I WFH but would be happy to move around calls etc. if they needed, absolutely zero compromise on their side as they haven’t bothered to do this. Can’t get through via phone most times we attempt to call to rectify issues.
Tenant
20th Aug 2024 (9 mo. ago)
D Shah
Alia Gould has been fantastic to deal with. It is rare to come across someone so proactive and efficient. She is always a pleasure to work with. Fantastic!!
15th Aug 2024 (10 mo. ago)
K KJ
Rude staff and unprofessional business. Don't give them any business.
12th Aug 2024 (10 mo. ago)
K Moitra
Called me at 2:40 pm for a viewing at York Towers. Kept me waiting and no one showed up. Called the company phone and some lady said someone will be there shortly but no one came. Aweful experience.
12th Aug 2024 (10 mo. ago)
S Mahesh
Very disappointed with their customer service. Emailed the agent about the flat i I wanted to rent after viewing, no response and I had to check the property listed again to know if it’s been let already . It showed let agreed. At least inform us that property is off list the min someone takes it ! Trust the reviews of everyone here.
Tenant
10th Aug 2024 (10 mo. ago)
C Regan
If I could give 0 stars I would. We’ve had mould and damp for more than 6 months and they’ve done absolutely NOTHING. Getting them to repair anything is almost impossible, they look at you like you’ve just taken a dump on their doorstep.
Tenant
2nd Aug 2024 (10 mo. ago)
S Singh
I recently had a very disappointing experience. After viewing a flat, I reached out multiple times to proceed with the application process. Despite visiting your branch in person and speaking with another employee over the phone, I received no updates or follow-through. My email inquiries about this property and other available flats have also gone unanswered.
This lack of communication and professionalism is frustrating and unacceptable. You should not leave potential tenants in limbo; at the very least, you should provide a clear response regarding your interest in letting the property. I hope you improve your customer service and communication practices.
Tenant
2nd Aug 2024 (10 mo. ago)
S Ghosh
Absolutely an awful experience with Bridgford agents. Today I went for a viewing for one of their properties in West Point and my viewing time was 2:45 p.m. I waited for 10 minutes and then called them and the wait lasted for 45 minutes after that when I called a lady picked up saying “You kept calling here but we are not in the property, my collegue is”. Firstly, whom do you expect me to call when your collegue isn’t here who was supposed to be 45 minutes before? And secondly, if you cannot stick to the time then you should cancel the viewing rather than keeping me on wait for so long. The experience was so disgusting and disappointing, will make sure to not come back to this agent and will let my friends know that too.
31st Jul 2024 (10 mo. ago)
A Worsfold
My brief experience has been disappointing so far so I'm putting 2 stars. Had two viewings booked with them and experience was fine until today.
Turned up to a verified booking, waited around before calling the office since no one had showed up. Took a few times to get through which is okay, phone was answered and was told I would receive a call back with an update.
I received no call but rather a text telling me my viewing in a place completely different had been cancelled. No further contact.
Just disappointing and disorganised, which is a red flag for me!
31st Jul 2024 (10 mo. ago)
L Parker
Really rude and disrespectful people, avoid at all cost .
29th Jul 2024 (10 mo. ago)
G Espina
I organised to collect my key from the agency Saturday morning went with a moving van full of all my possessions to find no one was in the office and no one answering my calls I am now on the street with everything I own at my new property waiting for someone to help me. Highly unprofessional.
Tenant
27th Jul 2024 (10 mo. ago)
M Sai
Worst experience with a letting agency in Leeds. I had a viewing at 12 pm. I confirmed it in the morning with them. I went to the property at 11:55 am. There was no agent to be seen by 12 pm - reconfirmed on the phone because at a previous viewing with bridgfords they cancelled a viewing few minutes after the scheduled viewing.
Called the company at 12:20 pm again to see if everything is okay and if I should wait any longer. The customer service agent was extremely rude on the phone saying “You keep calling, the agent is on the way, you just have to wait!” That took me aback. How is one supposed to “just wait”? No apology given. I did wait till 12:35 pm. No agent to be seen. No calls or explanation. I had other plans but still waited. I called the company back at 12:40 pm. They kept cutting my calls. It was clear to me at this point that they were avoiding my number. Such behaviour makes no sense to me. This is the second time this has happened. Do you not want customers to take properties off your hand? Are the landlords who are handing over their properties happy with this behaviour? I called them again to give it one last chance. Same lady as before was back on the phone. This time she says “The agent was at the property since 11 am” How is that even possible when I have been at the property since the scheduled viewing time? There was no one. Plus, this lady was the one who told me that I have to wait for the agent and that he’s on the way? So which story is true? The agent was there since 11 am or that he’s on the way? Again, no apology given until I explicitly told her that they’ve been rude.
If they gave me an explanation saying for whatever reason the agent is not available, I would have been understanding. Or if they wanted me to wait a little longer because the agent is running late/stuck at other viewings, I could have understood that too. But absolutely zero apology, zero sympathy, being deceptive, being rude, cutting my calls even. How is this in any way acceptable? They have wasted my time and caused me unnecessary anxiety. I am never using their service again. Absolutely abhorrent behaviour. Considering the reviews I have seen after the fact, I see that im not the only one who’s experienced this. If this is how they are with viewings, I can only imagine how irresponsible they will be even if I rent one of their properties. Truly dodged a bullet. highly recommend literally any other letting agency in leeds over bridgfords. Save your time and peace.
25th Jul 2024 (10 mo. ago)
M Soliman
We feel very grateful to Kian and Debbie have been very helpful and very understanding.
22nd Jul 2024 (10 mo. ago)
C Shadwell
Incredibly unprofessional. I twice arranged a viewing for a property where no one from the lettings team turned up. I was unable to get through to their office to find out where they were. No one contacted me to apologise. Inconsiderate to be repeatedly wasting clients time.
18th Jul 2024 (10 mo. ago)
S Musgrove
Let my apartment through Bridgfords for 2 years. Had some issues with my tenancy towards the end and spoke to Alia, who resolved everything quickly and did a fantastic job.
Landlord
8th Jul 2024 (11 mo. ago)
K Calverley
Alia was very helpful. Contacted the relevant departments and arranged everything in a timely manner
3rd Jul 2024 (11 mo. ago)
O Alshahwani
The worst agent I have ever seen. If you are trying to get your deposit back, then good luck.
You will just waste your time.
Do not rent with them all they care about is how to get their money.
?????? ????? ? ?? ?????? ??? ????? ????? ???????? ? ??????? ???? ???? ???? ???? ????? ??? ?????? ????? ????? ???????? ?????? ???? ?? ????? ?????? ????? ?? ??????? .
28th Jun 2024 (11 mo. ago)
Moza
After less than an hour of posting a comment that they do not return back the deposit it is just words, they called me saying that this comment would not help to return back the money! and blocked me from posting any other comments.
I will still post this comments.
????????? ?????? ??? ???? ?????? ?????? ?????????? ??? ?????? ???????? ?????? ?? ????? ?????? ????? ?? ????????.
27th Jun 2024 (11 mo. ago)
P Orchard
Alia Gould (Executive Branch Manager, Leeds City Centre) was brilliant in assisting us letting a flat. Very helpful, sorted out a few issues and generally made the process far more bearable than we expected. Definitely recommend Alia and the branch as they have all been great.
Landlord
27th Jun 2024 (11 mo. ago)
T Butt
The most amazing letting agents, so professional and helpful!! Aaron went above and beyond to help. Would definitely reccomend!
Landlord
26th Jun 2024 (11 mo. ago)
H Major
I had a great experience with Bridgfords specifically dealing with Alice who was very professional throughout the letting process.
Landlord
26th Jun 2024 (11 mo. ago)
E Gobbitt
My partner and I recently let a flat through Bridgfords and it was a great! Really quick and the employees were really helpful. In particular, Alice - she showed us round the property and answered any questions we had. She also helped us secure the property so easily and without any stress :)
Tenant
26th Jun 2024 (11 mo. ago)
K Boulia
Finding an apartment to rent with Bridgefords was a breeze! Our letting agents Alice and Hassan was very helpful with setting us up for a viewing and completing the process of signing for a flat! Thank you for your help and special thanks to Alice again! :))
Tenant
20th Jun 2024 (11 mo. ago)
S Teale
Alice has been amazing, so kind and helpful. Deffo makes the process feel less daunting, thank you!
15th Jun 2024 (1 year ago)
M Johnston
Alice was super-helpful and helped us find such a nice flat in Leeds for a great price. Would definitely recommend!
Tenant
14th Jun 2024 (1 year ago)
D nab
they've made an absolute mockery of me and my family. i went for a viewing once and they couldn't even call to cancel, and went the second time after promising me that i would be the first to view the property and they were 20 minutes late and didn't even show me the right property they offered, without even telling me again that the flat i wanted was gone. they've wasted me time twice and didn't even have the decency to explain.
7th Jun 2024 (1 year ago)
A Mwambingu
Gave Bridgfords a task to find me a 1 bed flat in 3 weeks which was successful. Quite a quick process, communication all the way through and checked up on me even after moving in. Really grateful to Aaron & Alice making it as smooth as possible. Thanks!
Tenant
6th Jun 2024 (1 year ago)
P Chui
THE WORST EXPERIENCE, STAY AWAY AT ALL COST!
We are not satisfied about the current situation of both the property itself and fob/key issues. Reminded that it has already been 7 days of our tenancy and we are both still not able to move in, as principal and our previous experiences, everything should be ready for moving in on or before the day of tenancy start, we are doubtful to if anything was ready in the first place at all. We still only have one working house key and only one fob, when it is explicitly advertised that it is a 2 bedroom property. Out of these issues, we have both contacted personnel that should be responsible, yet the branch manager has verbally addressed us saying that we can just copy the keys ourselves, "it costs two quid.", which is unheard of from both our experiences. Copying keys ourselves touches on major legal issues which we do not want to be involved in, plus it should not be our job in the first place at all since we are the customers it should never be our responsibility. Also cutting keys are never only 'two quid' as mentioned by the branch manager, it is evident that we have been brushed off when we requested help. We were given a lot of keys and have been told to try them all out as some work some don't, which turns out only one house key works out of the whole stack, and we have only given one fob. Wasn't it the landlord or agency's responsibility to make sure every key is ready instead of us? Like we have addressed, everything should be ready on or before our tenancy started, not having to fix it ourselves when we are the ones who are using this company's service.
Then comes the cleanliness and the state of the property, we are deeply frustrated to say the least. We have been brushed off once again by the branch manager and told us that the property has been "professionally cleaned" and was "very expensive". We are still questioning if it was cleaned at all in the first place and if money was spent at all on cleaning since we have both been to the flat and the flat is not suitable for us to move in due to the nonexistent cleanliness. We have taken photo evidence of the state we have found the flat in on the day of our tenancy starts, again everything should be ready prior to moving in but clearly not.
We SHOULD NOT be dealing with these issues as everything should have been prepared for new tenants. Remind you the flat is still not in a sustainable living condition for us to move in when it should've been so. We also feel the lack of respect alongside nonexistent professionalism from the team, as most of the major issues that shouldn't have been ours are brushed off to the maintenance when we are requesting the bare minimum of service, we feel it is exploitative of the team since they assume us to be naive foreigners.
Tenant
3rd Jun 2024 (1 year ago)
R Bahaman
Would leave 0 stars if I could. There have been many horrendous issues with Bridgfords. The property me and my housemate are renting from Bridgfords was advertised as a 2 bedroom flat.
However, they only gave us one working key and one fob to enter the building. They said they would 'speak to the landlord' about the fob. It is currently day 3 since the tenancy started and we still have not been given a fob. On the 29th of May, me and my housemate went back the agency and the branch manager told us to duplicate the key. When I asked if we could be compensated (since it is not our job to be doing this, all keys should have been prepared for us the day we moved in), she responded with 'it costs 2 quid'. It is not about the price but a matter of principle and professionalism. It is not me and my housemate's job to duplicate the key and it is unfair for us to pay for it. Also, it is about to be day 4 tomorrow and we still only have one fob.
Additionally, when we saw the house, it was extremely dirty. There were cobwebs everywhere, it was dusty, there was rotting food under the oven, in one of the rooms the previous tenant even left their mouth retainers in one of the cupboards. There was mould on some of the windows, there was a mouldy cup left behind in the bathroom, the freezer was full of black mould on the silicone bit. The bins had rubbish from the previous tenant left in them and was FULL OF MOULD. The branch manager insisted it was professionally cleaned but I am not sure as to what exactly they were cleaning.
It is extremely unacceptable for me and my housemate to be expected to just share a fob and a key and move into an extremely dirty house that was 'professionally cleaned'.
I hope that these issues will be sorted ASAP.
Tenant
30th May 2024 (1 year ago)
B M
Alia Gould goes above and beyond her duties to ensure our property is carefully managed. Myself and my partner live overseas and Alia manages our property in Leeds as if it is her own.
I cannot recommend her services enough.
Landlord
30th May 2024 (1 year ago)
A Theotokis
Terrible customer service and inefficient management. Unacceptable and unprofessional behavior. I was trying to rent a flat, both me and the landlord lost money because of their inefficiency. They were unable to arrange a viewing, they were ignoring my emails, they dont pick up phones. I prefferered to lose my off-market deposit than dealing with them. Of course they (Aaron) could not show the basic professionalism and reply to my email, ever. I cannot imagine what excuse they used to the landlord. I was never expecting that an agent in the city centre of Leeds could be so untrustworthy. I should have checked Google reviews rating before...
21st May 2024 (1 year ago)
A Nagar
Most unprofessional behaviour by the agent, they keep you waiting for a viewing, and when ask the agent on call to let you in they shout and cut the call on your face. Bad experience
20th May 2024 (1 year ago)
S Ip
Alice G has been amazing with helping us securing a flat ???? from showing us the flat to signing our contracts, she’s been extremely amazing in answering our queries!
Tenant
16th May 2024 (1 year ago)
S bagul
Working with Patrick Hession was an absolute pleasure! His professionalism and dedication made the entire process smooth and stress-free. Patrick listened attentively to my needs, provided valuable insights, and skillfully helped me. I highly recommend Patrick Hession!
15th May 2024 (1 year ago)
T Hridi
The staff are rude, non responsive and have to be told numerous times to resolve a single issue.
14th May 2024 (1 year ago)
B Tucker
Really good guys here, got in contact with me same day of enquiry and has been smooth sailing from there, Alice was fantastic start to finish x
3rd May 2024 (1 year ago)
M Leeds
Thomas Henderson Top Man, absolute professional service…. thank you all the best)
1st May 2024 (1 year ago)
I Molyneux
Debbie and the team were nothing short of amazing. I’d listed my property for sale with another agents and had a poor experience and very little interest. The team at Bridgfords got it on and sold in next to no time. All advice was great and their process very slick…. Thanks and highly recommend.
Seller
28th Apr 2024 (1 year ago)
C Dougy
I wouldn’t list my property with them. They don’t answer the phone or return call. Very bad business for people who have listed thier property with you.
Seller
26th Apr 2024 (1 year ago)
M bolton
I would definitely recommend Bridgfords. My contact Alice was very kind and responded to all my questions and emails promptly and politely.
23rd Apr 2024 (1 year ago)
A Suthar
Please Please Please
Stay away from this agency
This is the worst agency in leeds
Worst agency in england
Worst agency in uk
Worst agency in whole world
Worst agency in whole universe
Worst agency among all galaxies
First they showed all worst properties
Then they fooled us with money first told 1100 for apartment then increased the price to 1500 during contract
They repairing management is utterly disgusting
Never available on emails or on call
They ask us to complaint on website
After complaining no reply
Sadly we went to leeds city council to complain against them and now they came next morning
Did not do any repairing in 10 months even though we complained them for almost 7 or 8 months straight
Did not helped even after our housemate got hospitalised after mould allergy
Even after health and safety did not attended our complaints
After reading this review if you choose this agency then u r the biggest fool sorry mate
Tenant
8th Apr 2024 (1 year ago)
J Lunn
Worked with Bridgfords Leeds for the past 18 completing EPC’s across Leeds for them. Special mention to Alia, Aaron, Joe, Tom and Alice and Hassan
5th Apr 2024 (1 year ago)
M Zaklinska
We have been looking for apartments in Leeds for about two weeks and just in one day we found one that is really good. Thomas Henderson, the agent who found apartments for us, gives us all information about the area and fees, like council tax. Definitely recommend.
4th Apr 2024 (1 year ago)
L Milne
Thomas was very helpful with our property search and made the process of applying very easy for me.
4th Apr 2024 (1 year ago)
S Ghosal
What a poor experience. Even after staying for 1 year in a property they did not provided me with the rolling contract and also deducted almost £700 from my security deposits saying the house needs cleaning and the blinds are broken. Before I left I cleaned the house thoroughly and checked all the blinds and they were all working but still they did this. Even when we entered this property in the beginning they told that they would send cleaners to clean the apartment but at the end they never did, maybe this is how they must be saving money. Please be careful with these letting agents. In the beginning they would be very good but at the end they will try to take most of your money from the security deposit.
I have only one suggestion to Bridgfords if you really want to do a exit inventory and health check of the apartment do it in front of the tenant and not after when they have already left and cannot prove anything.
Tenant
23rd Mar 2024 (1 year ago)
L Gemmell
Alice has been amazing from the start. She is so easy to contact and has been so efficient with responding. Alice has made everything so simple and is an asset to the Bridgfords Leeds team.
12th Mar 2024 (1 year ago)
G Humphreys
My letting was dealt with perfectly by the team at Bridgfords. From my initial enquiry to handing over keys to the property, everyone has done their part in making it an easy and efficient experience. Alice was great in helping me find a flat and making the process simple. Also, thanks to Joe for being so friendly and helpful, along the way x
Landlord
10th Mar 2024 (1 year ago)
T simbi
My first home in England,my first viewing and the agent was polite and professional,the house we loved it and immediately we were assisted in acquiring it..
Buyer
6th Mar 2024 (1 year ago)
A amv
I recently had the pleasure of renting an apartment in Leeds, and the experience was nothing short of exceptional. From the onset, the letting agency demonstrated a level of professionalism, warmth, and efficiency that made the entire process seamless and stress-free. Mr.Joseph Bethell was very friendly and Miss alia specifical was very nice and fix all issues and was lovely. one of best agents I deal with highly recommend.
Tenant
29th Feb 2024 (1 year ago)
S Cárdenas
Everyone has been friendly so far in our process of applying!
28th Feb 2024 (1 year ago)
C Vacareanu
Bridgefords lettings truly impressed me with their efficient and friendly service. They handled everything with professionalism and made sure I was well-informed every step of the way. The letting agent Joseph was fantastic, really helpful and made the rental process super smooth. Highly recommend!
Landlord
23rd Feb 2024 (1 year ago)
Gyromfzeppeli
Incredibly thankful to Dale for the service he provided
22nd Feb 2024 (1 year ago)
P D-T
Very pleased dealing with Aaron Ewan, sorted everything out for me very quickly and simply. Better than other agents I’ve spoken with in the past. Cheers buddy
22nd Feb 2024 (1 year ago)
nevernosam
I had a viewing with dale, who was very helpful and thoroughly answered all my queries. He also provided me with all the information I needed. I am very happy with the service bridgfords provide
21st Feb 2024 (1 year ago)
I Ahmad
Good experience overall. Alice from their team was helpful and managed to get a quick move in date and this was appreciated.
19th Feb 2024 (1 year ago)
E Stevenson
Didn't show up to a viewing twice and then lied about why.
14th Feb 2024 (1 year ago)
R Blackburn
I first engaged with Bridgfords Leeds back in October 2023 regarding a rental property in Hanover Square. The red flags were there from the beginning; nobody showed up for our property viewing, and we were left waiting in the rain for over an hour.
Despite this, we proceeded with the application process, and quickly became aware of their incompetencies. It took days for Bridgfords to acknowledge our holding deposit, we had to chase multiple times for our referencing to be sent, and communication was a mess. We got everything from our side done within a matter of days, but despite constant chasing, Bridgfords never sent the tenancy agreement.
3 days before our scheduled move-in date, the 15-day deadline for agreement had passed and we still hadn’t seen or signed an agreement. We had no choice but to pull out, leaving us effectively homeless as we had already given notice on our current flat.
To add insult to injury, Bridgfords insisted that our holding deposit was ‘non-refundable’, so we had to spend weeks appealing this through Countrywide’s formal complaints procedure. Even though they sided in our favour, it still took multiple emails and several phone calls, and only now, 4 months later, have Bridgfords sent our money back.
I have been renting for 10 years now, including with another Bridgfords branch in Manchester, but this is by far the worst letting experience I’ve ever had. Avoid them at all costs.
Tenant
8th Feb 2024 (1 year ago)
S Mararike
Bridgfords were delightful to deal with. Their young, dynamic team took the time to get to know me and meet my needs. Alia and Aaron, their assistant branch managers were easy to speak to and went the extra mile to address my concerns. The letting agents were also very helpful. I encourage anyone in the Leeds area to look at letting with them, you won’t be disappointed.
Landlord
1st Feb 2024 (1 year ago)
S Shahidi
Birdgfords found me such an beautiful apartment and the team there treated me very well. Alia & Aaron, who are part of the management team were exceptional. Alice who dealt showing me around the apartment was very friendly and efficient. She had all the answers to my questions! They got me into the apartment within a week of me going for it. Couldn't be any happier!
Buyer
1st Feb 2024 (1 year ago)
I Pollard
Avoid at all costs. They neglected to give me a key when moving into the property months ago and after raising it on numerous occasions, I eventually was told I could collect the key today.
When attending the office, I was immediately targeted by their manager who informed me I hadn't communicated that I'd been without a key and completely dismissed anything I had to say. They continued to antagonise and intimidate me, when all they needed to do was give me the key and apologise. I didn't go in there for a fight, but it's obviously what they wanted. They pushed me to the point of swearing, which I rarely do, and immediately told me I was unprofessional and that they'd keep a record of it.
There's a reason there are multiple complaints about the same person across google and honestly they're very good at manipulating the narrative, so take their replies on here with a pinch of salt.
We also have mould in our property and the place hadn't been cleaned when moving in. Please look elsewhere if you can.
Tenant
24th Jan 2024 (1 year ago)
O Assenghour
Awful - DO NOT RENT FROM THIS AGENCY. Complete waste of time, shameful behaviour and antics. Flat was not clean, refused to clean it, it was a living hell. If you do not want to live in the property you are renting with them, DO NOT PAY RENT, and do not give in to their bullying tactics, they will terminate the contract if you do not pay rent. Worst agency ever, cannot believe human beings like Alia and her 'team' exist AVOID AT ALL COSTS
Tenant
20th Jan 2024 (1 year ago)
R West
I have used Bridgfords for my previous and current flat. They are lovely and easy to deal with. The staff such as Dale and Alice are a credit as they are always happy to talk and answer any questions I may have. Dale is a very welcoming agent and friendly which allowed me to have confidence in renting again with Bridgfords.
Tenant
20th Jan 2024 (1 year ago)
A Dhamrait
I’ve recently started renting a property with Bridgfords. The team have been great, in particular Dale who was very kind and reassuring on numerous occasions and also Alice who has been amazing and so helpful throughout the whole journey. I really appreciated all her help as she really tried her best make it stress free and as smooth process as it could be. I’ve personally had a great experience.
Tenant
19th Jan 2024 (1 year ago)
L B
Alice has been great helping me a flat. 5 star! Professional & friendly. Thank you :)
15th Jan 2024 (1 year ago)
H Casey
Me & my partner have recently rented an amazing Flat through Bridgfords, and Dale & Alia were amazing throughout the whole process, keeping us in the loop every step of the way and really going above and beyond for us too, we are so so grateful! 100% recommend!
Tenant
10th Jan 2024 (1 year ago)
R albalushi
I recently had a pleasant experience working with Dale to find my new home in Leeds. Dale is such a professional and ensures that I had a nice and smooth process.
10th Jan 2024 (1 year ago)
H Ismail
Avoid at all costs
Very unorganised and unprofessional - contract to sign had multiple significant errors
Given keys to flat - very dirty and uninhabitable
No empathy from agency - they will lie to your face
Very rude, special mention for Alia Gould, does not know the meaning of good communication, stone cold heart and shameful that her and her cronies are allowed to work in the housing sector.
Flat was not cleaned professionally - tried to arrange this ourselves but told we aren’t allowed. Broken mattress, alcohol bottles, hair in draws, terrible smell, broken wardrobe all ignored by management.
Front door lock was broken and didn’t close properly and this didn’t seem to concern anyone either .
I won’t make this a long post.
In summary:
1. Do not rent/buy property with this agency
2. If you felt misled and are renting a property and don’t want it, don’t pay rent and contact the landlord directly in writing to say the reasons of being misled.
3. Please take my advice, I’m not joking when I say the period I had to deal with all this nonsense was the toughest in my life and I have been renting all over the country for 10 years.
Tenant
9th Jan 2024 (1 year ago)
K Maltby
I can confidently say that without Debbie’s support the sale of our flat would not happen. Very helpful agent, good communication and professional service. They managed to find the buyer very quickly.
Seller
20th Dec 2023 (1 year ago)
A Nowroozi
This agency should not get even 1 star. Avoid at all cost working with this agency to rent out your property . Alia the branch manager for rent department is very rude and unhelpful . She does not care if you have an issue . Never returns your calls . I am the owner of a property which rented out my flat through this agency . They never return your call . Never reply to emails . The staff are rude . They still owe a payment to me and as I had no reply had to complaint to countrywide and perhaps if no satisfactory answer this goes to ombudsman. Waiting for their reply. But meanwhile please avoid this agency if you can . They are very unprofessional . I will not use them again.
Landlord
20th Dec 2023 (1 year ago)
S Morris
What can I say, what an awful place. Took my holding deposit within hours and contact emails from Joe, only to go completely dead afterwards in sending a contract for an apartment that they apparently did not know, did not meet fire safety regulations. Would not refund money to my credit card and asked for bank details to do so. Alia, the Branch Manager confirmed twice that this had been processed and yet I am still waiting. I guess my Bank will need to deal with it as a fraudulent transaction. Do not use under any circumstances.
Tenant
18th Dec 2023 (1 year ago)
J Barlow
Just went through a very long and protracted sale and throughout the sales team were amazing. At the start Joe was the only estate agent who came to the flat who made me feel like I wasn't an inconvenience to their day, spent time to take me through the whole process and couldn't be more helpful, during viewings they provided clear feedback and also helped get the price we wanted. Throughout the long long time spent sorting the whole chain Debbie not only kept me up to date but was always on hand to answer questions and help chase people and I certainly felt like she drove it over the line.
Very appreciative of their efforts throughout.
Seller
4th Dec 2023 (1 year ago)
Lizi
I had a fantastic experience with the sales team, particularly Debbie who managed the sale of my flat. The team was incredibly knowledgeable about the new legal requirements for leasehold properties which was incredibly helpful. Would highly recommend if selling a highrise property.
Seller
30th Nov 2023 (1 year ago)
T Batley
Horrendous experience with Bridgfords Leeds. One staff member in particular was terrible (outright lies, not responding to emails, renewing lease on my apartment even though I had expressly asked to not have it re-leased). From other reviews it seems like I am not alone in this problem with this staff member (a manager no less). In the end my apartment was rented to an individual without references who after 6 months of renting I asked Bridgfords to evict. They told me that they had done them weeks later I found out the tenant was refusing to leave because Bridgfords had promised he could stay. Eventually he stayed for an extra 6 months without paying a single £, then gave the anoartemt. To his friends to stay in when he left and Bridgfords refused to do anything to help. They even refused to share information to help me go through the courts to evict him. Abysmal service! DO NOT USE BRIDGFORDS LEEDS!
Oh but they did offer me £300 for my troubles… lol. Needless to say we are going to the property ombudsmen.
WARNING. DONT USE BRIDGFORDS LEEDS (unless your a tenant who wants 6 months free rent!)
Landlord
23rd Nov 2023 (1 year ago)
D Johnson
Absolutely top notch experience, were patient and pragmatic throughout, and supported us through numerous challenges. Huge thanks to Debbie and the team, highly recommend :)
22nd Nov 2023 (1 year ago)
ariflegal
I am a Landlord from Manchester and used Bridgfords experience and expertise in finding the right tenant for me in Leeds. No sooner had I just placed the property on the market when I was informed the very next day that a tenant had been found. Now that what i call 'Fast and furious XV' Thankyou Alia :)
Landlord
21st Nov 2023 (1 year ago)
P Ts
Completely disorganized team
If you agreed with them to get a viewing, then know that they simply may not come without any information about cancellation.
The letting department can't be reached by phone.
Not recommended
7th Nov 2023 (1 year ago)
K Thaver
Absolutely pathetic. Do not waste your time, effort or money on these incompetent agents that are in their letting department. We were rented a dirty flat (which they said they cleaned), upon leaving we were hit with a cleaning fee of 100 pound and a further damage fee 50 pound for damages that already existed before we moved in.
Tenant
6th Nov 2023 (1 year ago)
L Lukashev
Had a very nice experience with this particular brunch of Bridgfords.
Clear communication and quick response. Special thanks to Aaron who went above and beyond to help me with my enquiries.
Highly recommended!
18th Oct 2023 (1 year ago)
ahmedshahasan
hi,
alia , daial, hasan and jack
I would like to extend my thanks and gratitude for what you have done for my daughter Aisha, and this company has the right to be proud of you.
13th Oct 2023 (1 year ago)
B Knapton
Kian made a real effort to accommodate me on a day of viewings - doing way more than all rival agents to ensure I got round the most properties and did it all with the utmost professionalism and friendliness. An excellent agent who I'd heartily recommend.
11th Oct 2023 (1 year ago)
B Timothy
They are very professional and straight to their task, they are really helpful, I can now boast of my new home through their hard work. Thanks to the team
Buyer
10th Oct 2023 (1 year ago)
J Johnson
I like the other guy who recently just posted here had threats made to myself by the branch manager, I was told she would find my work place to see how I like it.... all because I left a google review about the nightmare experience renting with Bridgfords. It really is ironic when the company have the nerve to tell you the manager is upset and hurt by negative reviews and also saying it's threatening and unacceptable behaviour? But they deem their branch manager contacting ex tenants and threatening them and hurling abuse down the phone is not?
Contradiction much?
This Graham who is popping up replying to reviews and flat out lying saying they are not real customers? I think I am, I have all my flat contracts still and my names here if you want to do come tell lies to my face. I'm not afraid of the bully tactics made by this branch and the customer service at Bridgfords. And I'm looking forward to see what higher management have to say about the lies you are posting here to avoid truthful reviews.
I've had numerous random people online contact me saying they have had the same issues too, all which are being compiled with the other evidence I have and being sent to the higher management of Countrywide PLC and higher authorities.
Oh and to the guy who commented about the shifty behaviour regarding stolen tenants money and the manager owning multiple business? It sounds about right to me! After all all those stolen deposits have to go somewhere right?
Tenant
29th Sep 2023 (1 year ago)
N James
Clearly the ignorance at Bridgfords shows no end. Development Solutions (Leeds) Ltd and Mazhar Consultants and Investments Limited, two companies owned by the branch manager with multiple mortgages all paid for by the proceeds of the numerous customers scammed by this branch using the branch managers tactics. All information available publicly at companies house but the branch manager likes to believe in set of rules for her and another for tenants.
28th Sep 2023 (1 year ago)
E Andrews
Estate agent review
We used Bridgfords to purchase a property in Leeds. I am very appreciative of Debbie and her efforts to chase all parties. Despite the long, drawn out process, we got there in the end. Viewings early on were very helpful and Debbie was flexible in when we were able to view to property after the offer had been accepted. Debbie has also been very helpful since moving into the property (eg utility bills etc). Other members of the sales team were also efficient in passing on messages and providing updates when asked. Thanks again for all the help!
Buyer
27th Sep 2023 (1 year ago)
X Hu
Bridgfords have went from denying reviewers are customers to now not replying at all. Just goes to show how awful a company they are that the branch manager deactivates her LinkedIn to hide from any accountability for her consistently lying to sell properties. She calls herself a “landlord” from the stolen proceeds of scammed customers.
25th Sep 2023 (1 year ago)
Francky
Trading standards need to shut this place down. If you're reading this and no doubt have had nothing but issues, lies and threats made to you during your time renting my honest advice would just be to contact the financial ombudsman and seek legal help.
After posting my original review I was contacted by the branch manager (the one who previously slammed the door on my face and told me to never come back when I came to have a conversation about the wrongly charged cleaning/damage fees at the end of tenancy) I was then threatened after leaving this review and told they could find my place of work and leave me bad reviews.
Please please please just read all the other real reviews and stay well clear, you will get nothing but issues and money stolen unlawfully if you choose Bridgfords.
Tenant
22nd Sep 2023 (1 year ago)
DSLT
If only the branch manager could provide actual decent buildings like this in Calverley, Leeds then maybe she’d wouldn’t have as many angry cheated customers.
21st Sep 2023 (1 year ago)
J Firpo
What is unacceptable is the shady tactics these people use to conduct business because they sell the worst properties with the worst landlords. The branch manager here needs to be fired if the higher management have any hope of repairing customer trust.
Landlord
21st Sep 2023 (1 year ago)
J Kuo
Vile vile company who are not fit for trade, They will steal your money, break promises made and flat out lie to your face. The manager Alia is a nasty piece of work who lies, is abusive and threatens you.... how she is allowed to get away with this time after time reading all the reviews, Obviously she has friends within the higher management. It also seems like they love to make fake reviews to cover up the bad.
Oh and the higher management Countrywide plc??? I would not even bother contacting them just contact the senior bosses and the Financial Ombudsman because the customer complaints department JUST DO NOT CARE, I've spoke to numerous people who have contacted them and they literally do nothing about
the treatment this branch of Bridgfords give their customers.
Oh by the way, their new trick after fake positive reviews is to say the negative reviews are not genuine customers to cover their tracks but this is being passed along to the Financial Ombudsman and GOV UK as I have now spoken to multiple people that have had the same issue and lies but all have proof they were customers.
Listen to the 'REAL' reviews and stay WELL WELL away.
19th Sep 2023 (1 year ago)
K Xana
An office for theft and fraud. They do not have anything called morals, especially the girl whose name is Alia and Hassan. For the first time I have seen the office worker use the word and they stole 350 pounds from us... w10 days wastin time
19th Sep 2023 (1 year ago)
T Mahan
Stay away from it.
18th Sep 2023 (1 year ago)
F Ali
AVOID 84 MAGELLAN HOUSE!
Bridgfords promise high spec properties and great customer service but the reality is anything but. Before we even begun the ad had said ‘£0.00 holding deposit and 0% deposit’ and we were then asked for a 1 week holding deposit, red flag no.1. Then they waited till there was just 2 days before our move in date to tell us that the 0% deposit was in fact an insurance policy which we needed to pay £350 for and having already paid the holding deposit and needing somewhere to live in two days we were forced to agree, red flag no.2. Then when we moved in we found a filthy flat with a host of leftover items from the previous tenants like vapes and alcohol, without even a decent hoover to clean the mess with and a washing machine with mould. The worst was the en-suite bathroom which was full of mould and smelled like sewage which rendered the en-suite bedroom uninhabitable for 6 weeks until it was finally cleaned. Every photo we’d been shown was nothing like the actual property and it was clear Bridgfords had used photos which intentionally didn’t show the issues or took active steps to hide them. At every turn we were met with excuses and a clear unwillingness from Bridgfords to rectify the issues.
The landlord of the property is the definition of a slumlord. He will find any excuse to not repair something and where he does he will drag the process out as long as possible. The landlord thinks supplying a torn up sofa and mouldy washing machine is acceptable to supply to tenants while charging top priced rents. Clearly landlords like this and agents like Bridgfords are a match made in heaven, maximising profits at the expense of tenants.
Trust the one star reviews our experience was exactly like many others.
Tenant
18th Sep 2023 (1 year ago)
A McGove
CHEATERS AND SCAMMER
If you're selling a property with them and giving them a nice commission then they'll treat you like royalty but if you're a tenant they'll treat you great until you sign the agreement then after you might as well not exist. I find it amazing how in a sector where it's so hard to fail with people absolutely needing places to live that these people can be so awful at doing their job with any ethics. I had a lovely experience with the branch manager Alia who took the phone from the other person I was speaking to and shouted down threats. Absolutely disgusting people who will clearly do anything and everything for that bit of commission no matter how unethical. Evidently the company arent any better as they still haven't fired the branch manager even after all of the awful reviews and complaints about her behaviour.
11th Sep 2023 (1 year ago)
S Brown
Recently purchased a flat through the sales team at Bridgfords. Despite it being a long process (due to myself being indecisive about what I wanted to purchase) Kian the agent I dealt with was a credit to the business. Continuously patient and helpful throughout the whole process. Also had the pleasure of dealing with Joe who was just as brilliant. Good customer service is a rarity nowadays but these 2 lads have perfected. Couldn’t recommend the sales team enough.
Buyer
4th Sep 2023 (1 year ago)
S L
My advice is literally just. ..stay away from the Bridgford agency and save yourself the stress and heartache and go elsewhere.Verbal agrements are ignored, repairs and promises are not upheld..dont sign anything with them..This agency is a disgrace.
17th Aug 2023 (1 year ago)
R Caller
Absolute sham of a letting agency, after driving 90 miles for a flat viewing we were told it was cancelled 25 minutes before it was scheduled as they have no access. They offered us another viewing 2 hours later and after we waited an hour nobody was there to show us around any property. Avoid at all costs! Also Bridgfords, before replying saying you will take this to higher management like every other bad review for the past couple years, I’d much prefer the money for petrol for the 180 mile round trip, thanks.
11th Aug 2023 (1 year ago)
S Parkes
Looked into renting a property with Bridgfords despite the horror reviews. But instant regret… the manager was so rude and spoke over me, she didn’t really seem patient or want to try understand my needs.
I will go somewhere with better customer service. Disappointed. So I decided to go visit Linley & Simpson who was outstanding and really know how to look after you…
Highly recommend Linley & Simpson ????????
Later found out they always find an excuse to keep your bond!
STAY WELL CLEAR! ??
11th Aug 2023 (1 year ago)
A Newton
I went into bridgfords leeds last week to see what my renting options were as a first time tenant. I spoke to a woman named named Alia who walked me through a step by step process to be able to let an apartment in Leeds. I couldn’t be happier with the information I received and the customer service was outstanding.
10th Aug 2023 (1 year ago)
U Mistry
I have rented both of my properties with Alia and her team for the last year and I am extremely pleased with their services!
Will always use Bridgfords for my properties????????
Landlord
9th Aug 2023 (1 year ago)
JonnyMatthewson
Had a rental property and we were very well looked after. Excellent service. Aaron was very helpful whenever we needed him.
Landlord
9th Aug 2023 (1 year ago)
P Hasan
Jasmine was very helpful and gave me confidence in moving out as I’m 18 and I’m moving very far away from my home to study at university , she answered every question without hesitation , gave me good advice and found me the easiest and quickest way to secure my new temporary home with my partner , the only agent I will ever want to speak to and I appreciate her help very much as she helped me take a big step forward in my life. :)
Tenant
9th Aug 2023 (1 year ago)
A Rathbone)
Me and my friend went in today praying that we could find a home on such short notice, with quite a specific criteria too. We are both professionals just out of university, with very minimal time to find a new place. I literally cannot lie when I say what a credit to the company this team is. Specifically Jazz.
Within an hour we had signed for our dream apartment, right in the heart of Leeds City Centre. As first time professional renters, she managed to guide us completely and remove any sense of worry that we had, offering us multiple solutions to the issue we had. Despite the STELLAR conversation and friendly team, the professionalism was next level.
Just want to leave this review to other people that might be in a similar situation. The team is truly so kind and helpful; they couldn’t get more recognition from my friend and I. Again, a big thank you, and looking forwards to this tenancy (never felt like this before towards renting!!) :))
Tenant
4th Aug 2023 (1 year ago)
T L
Abysmal. Rude staff who have no idea how to run a professional business. Causes problems for landlords and tenants alike.
1st Aug 2023 (1 year ago)
shas
This looks like sham of an agency. And reading the reviews has confirmed my doubts.I have been ringing them mad for last four days to rent a place and they don’t have the time to take the call or give a call back. The agents i had connected with were Alia, hassan and Jasmine. They say they have so many enquiries that they can’t arrange a viewing and asked to send a holding deposit based on video. And they don’t have the time to confirm for that either. I’d recommend Linley and Simpsons. Much considerate and professional agents there.
Update to this. Some more better suited agencies - Hunters, North property group.
Tenant
18th Jul 2023 (1 year ago)
N Fab
Being a internation student Never go with such fake agency who don't stick with there word. They have taken holding deposit and they are not refunding the money. There service is pathetic and they don't manners to talk with you. We haven't done any contract with you and still they will eat all your hard work money for free.
Tenant
3rd Jul 2023 (1 year ago)
B B
1) Let us the property and purposely detained information about coming construction works inside the flat which are meant to last two weeks- what a joke.
Tenant
23rd Jun 2023 (1 year ago)
H S93
I've done several viewings with Kian at Bridgfords and have found him to be very efficient, quick to respond, friendly and knowledgeable. I would recommend Kian/Bridgfords to anyone looking to view or buy properties in Leeds as you always know you're in good hands in terms of expertise, great communication and willingness to help.
21st Jun 2023 (1 year ago)
Reise
Courtesy called me to see if I was still looking for somewhere told them I had found somewhere and then hung up on me without saying a word. XD
21st Jun 2023 (1 year ago)
J Turner
Completely useless. They were keen to get the business, but repeatedly dropped the ball once they had it. Got so frustrated that we changed to another agent - Bridgfords stopped corresponding altogether once they were informed. It’s impossible to get anything done with them and they don’t seem to communicate internally. I would urge you to look elsewhere (unless you really enjoy stress).
10th Jun 2023 (2 years ago)
X k
So many of these reviews are so so wrong and hateful. Alia is definitely one of the most kind hearted estate agents in Leeds! From the point of a phone call to signing documents she was extensively supportive and her team is so sweet! As a student and a full time worker they made this so easy for me and fit everything around my timetable which I doubt anywhere else would ever do. I’ve spoken to many estate agents in Leeds and I can say with confidence that Alia is probably the only one I have any respect for as others have been so rude and ageist in acting like they have no time to listen to a situation. Thanks Bridgfords!
Tenant
8th Jun 2023 (2 years ago)
R Patel
I was conscious of the mixed reviews of Brigfords when I decided to try them for letting. I was given an appointment by Jazz (Jasmine) for 4:20pm. I waited around only to be stood up! Jazz was fine emailing me throughout the day to confirm where we were meeting etc but didn't have the decency to tell me she wouldn't be showing up especially as she knew I'd travelled all the way from London! When I called the office her colleague told me viewings were cancelled and that she knew that "some" phone calls when out to let people know - clearly a cover up! I found Linley & Simpson to be far better than this unprofessional company.
Landlord
25th May 2023 (2 years ago)
M Kent
Thanks to Alia Gould and the Bridgefords team in the Calls for sorting my issues out and going the extra mile.
15th May 2023 (2 years ago)
R BATISTA
Haven't met worst Customer Service than this so far.
I was a potential client but they just do not answer the phone or reply my e-mails. I had a viewing scheduled for the next morning and tried to contact them to confirm. Had to call multiple times and when someone finally answered the agent simply said it was not fair for me to keep calling (??) and that I was disturbing them.
Just something out of this world.
2nd May 2023 (2 years ago)
A kumar
We have recently moved into the with Bridgfords and I have to mention about Alia Gould, she was really friendly and made the move in process so smoothly. We were not worried about anything. Everything was so perfect and great.
I really recommend Bridgfords.
Thanks
Arun
Tenant
24th Apr 2023 (2 years ago)
A Shah
Smooth process, amazing lettings team. Quick move in and quick turn around. Really efficient and thank you! Alia Gould was brilliant :-)
Landlord
24th Apr 2023 (2 years ago)
B Gibbon
The entire experience with this letting agency was fantastic, the process was doing extremely fast. Olivia was very helpful and helped me out with everything throughout the process.
Tenant
31st Mar 2023 (2 years ago)
N albazie
Very good experience overall!
I highly recommend Bridgfords, they were extremely professional and went above and beyond to ensure my moving into the new flat as easy as possible.
Special thanks to Alia and her team
Tenant
29th Mar 2023 (2 years ago)
H Mckeown
I have dealt with this branch in Leeds since it was LS1 many years ago. In that time they have managed my portfolio and I have also purchased 2 apartments from them.
I have always found them very pleasant to deal with and their knowledge of the Leeds city property market is undoubtedly the best of all the major city centre agents. I generally deal with Aaron, Alia and Debbie who are all great and very prompt whenever I have issues. The maintenance team are also very good and have had the same property managers for many years which should tell you what you need to know about the business as an employer. Always recommend to friends and family.
Landlord
29th Mar 2023 (2 years ago)
K McDonnell
Moved in with Olivias help two weeks ago. She was very helpful and left me with a great welcome pack. Loving my new life on the Docks!
Tenant
29th Mar 2023 (2 years ago)
A Ali
Again, what an outstanding service!
They let my proprty with no issues and very quick too!
All credit goes to Alia! ????
I'd like to start by how impressed I am with the staff and their efficiency!
As a landlord I couldn't be happier!
I listed one of properties with Bridgeford and they managed to rent it within no time!
And they got me great tenants!
The whole experience was great, I met up with the branch manager who was amazing, she knows the market and who to target.
The staff were very helpful, I made the right choice.
Thank you and keep up the great work!
Landlord
29th Mar 2023 (2 years ago)
D Freeman
Terrible service. Bridgfords are undoubtedly the worst estate agent in Leeds in my opinion. Incompetent and not particularly bright.
Bridgfords actually cold called me asking if i had any properties to rent. It happened that i did. They promised they could collect a key, then visit the property for an appraisal and then report back... still not heard anything so assume they simply forgot.
The worst thing about this was the agent seemed offended when i asked her to confirm to me when they were going before they went.... 'of course, we'd always let you know first'... ironically thats the last I heard from her!
(Since writing this review I've read some of the other reviews. I was amazed to read that the person I'd spoken to was actually the Branch manager!!! Wow... #Alia!)
Landlord
23rd Mar 2023 (2 years ago)
E Heaps
Very happy with the service from Alia Gould at the leeds call lane office . She was very polite and helpful and supported us every step of the way of the lettings process. I would truly recommend Bridgfords in Leeds city centre call lane to any of my family and friends who are wishing to rent or buy a property from Bridgfords. Very happy customers !! Thanks Alia Gould.
22nd Mar 2023 (2 years ago)
R W
Don't know how to answer a phone or respond to voicemails.
15th Feb 2023 (2 years ago)
R Williams
I moved into a flat with Bridgfords August 2021 and it was in a dire state. It had not been cleaned and a lot of the previous tenants possessions were still there. Before I left, I cleaned the flat a lot better than it was found and they charged me £175 for cleaning. After taking this to a judicator, this was judged to be illegal as the flat was cleaner than it was found. Avoid at all costs if you can. Terrible letting agents.
Tenant
14th Feb 2023 (2 years ago)
Z Jack
An extremely unprofessional and uncontractual agent. After having a copy of my personal information for the rental and signing a letter of intent, still rented out the property he had already negotiated
Landlord
3rd Feb 2023 (2 years ago)
V Soliman
They don’t even deserve one star, the worst proper agency in Leeds. I have been on street for three days because of the last minute checks that they should have been done few months ago. Very unprofessional office manager Alia instead of compensating me for airbnb I spent because of their problems and lack of communication she said it’s my problem and she can't offer any help. Hassan took over the move process and he literally has no clue about anything. They have increased the the rent 150 pounds two days before the move.
Stay away from them.
Tenant
17th Jan 2023 (2 years ago)
I Mavroudis
We had an appointment for a viewing. The appointment was confirmed the day before. We waited for 20 minutes, called multiple times with no answer. They never showed up
12th Jan 2023 (2 years ago)
P Alexiou
We had a confirmed appointment for a viewing (sales) and they never came. Pregnant with a toddler waiting their highness for 30’ and they don’t reply on the phone. Unprofessional
12th Jan 2023 (2 years ago)
K Lai
Sold our home recently with the Leeds branch. Very professional and willing to go the extra mile to make things happen. Just what you need in an estate agent - I would recommend them! Thank you to Debbie and Joe who helped us with a reasonably smooth transition despite a volatile market!
Seller
28th Nov 2022 (2 years ago)
B Gopakumar
Very very bad service ... Please don't take renting from Bridgfords.
8th Nov 2022 (2 years ago)
Jacob
Overall i had upto 5 different agents at different times contacting me about different things before moving in. The flat they rented out to me was dirty, mouldy, musty and had left over mouldy food in fridge and cupboards. It was not swept or kept in shape and i got ill from mould in the bedroom. The 'manager' was extremley rude and very unforgiving. Credit to Hassan who actaully knew what he was on about and did his best to help me until the manager took over.
Would never do busniess again, very unproffesional.
Tenant
1st Nov 2022 (2 years ago)
K telang
Because of my recent experience with bridgfords,I would not recommend renting properties with Bridgfords.
Inspite of telling them in writting that the offer we are making is subject to the condition that cleaning and repairs will be done before our moving date we were mislead and handed over the flat with none of the repairs done. If you will look in the condition of balcony you will be shocked.
We were expecting extra mile customer service because we were moving in with a toddler but Bridgfords made sure to make our journey pathatic.
Branch Manager's arrogant, misleading and dominating communication and working style will make sure you will take all the wrong decisions. She will shout on top of you and will say the other way around. No processes ,no proper communication and lies and manipulations at each step. We were also told not by her that she don't want to see us again in her office. We were not handed any inventory checklist, we were made to sign agreement by telling a lie that contractors are working on the site , they handed the wrong key and next day handed the right key, when we enter the flat they tell us nothing was done and now you raise repair requests in there portal. We asked for immediate termination of agreement and they made that journey super hard , mentally frustating and stressfull. We ended up paying one month rent, deposit and £628 relet fees for such an experience and there customer complaints team is speaking the same language as the bridgfords lettings team.The best they offered is £225 goodwill gesture where majority of mistakes are made by Bridgfords team and I have given them written requests.
So as per my opinion please avoid letting with Bridgfords as they dont have process for anything and worst customer relations and management.
Tenant
25th Oct 2022 (2 years ago)
O Hedgecoe
The worst letting agency in Leeds. Unreliable, terrible customer service, and never get anything done. Do not use Bridgford's.
22nd Oct 2022 (2 years ago)
D Perry
Bridgford's allow landlords who provide flats that are not fit for human habitation to use their services. I rented a flat in the Leeds Dock area which was not cleaned prior to the start of the tenancy, which led to mold in the freezer, rotting food residue in the fridge, and an infestation of carpet moths in the bedroom. It took nearly a week for a cleaner to deal with the first two problems. The moths took several weeks to remove because my landlord refused to pay for an additional tradesman to assist the pest control person in moving a heavy and fragile wardrobe. I had to threaten to involve Leeds City Council Environmental Control before the landlord agreed to fix the issue himself.
Furthermore, on leaving the property, the landlord tried to claim for several defects in the property that were listed on the initial inventory (and therefore I am not liable for), which has led to a prolonged deposit dispute.
Bridgford's are also disorganised, I did not receive my tenancy contract until the day before the tenancy was due to begin, which is very poor, compared to other letting agencies I have used before.
Tenant
21st Sep 2022 (2 years ago)
C Shelton
I have recently dealt with the company and found them to be extremely unprofessional. After seeing a flat that we contacted them to register our interest we were sent an application form for a different flat than the one we enquired about. Upon ringing again, we discussed the correct flat with a separate employee who informed us that the company 'don't really do application forms' but work on holding deposits alone, so if the holding deposit was paid then we would secure the flat. I asked if the employee could send me the details to pay the holding deposit, which I was told would be sent to the email address provided. Within an hour of ending the call the price of the flat was changed from £825 per calendar month to £900 per calendar month. Once again I called as I had still received no information despite ringing as soon as the advert was issued, and was further informed that the flat had now gone. The company was incredibly unprofessional and I would highly recommend avoiding any dealings with them.
7th Sep 2022 (2 years ago)
R Cassidy
Had a great experience with them so far. Ujjaini and the team helped us to view our flat at short notice and the process was fast.
25th Aug 2022 (2 years ago)
M Dumitrascu
The fake 5star reviews referencing Alia Gould are ridiculous. I rented with Bridgfords and I had the worst experience of my life. The branch manager (Alia Gould) is rude, she simply doesn't do her job and she failed to provide me with the tenancy agreement for 3 months. Oh and if you think you can reach out to the regional manager to complain, that's not going to happen either - they're pretty useless. I think the upper management should reconsider the way they hire / promote their employees.
Tenant
24th Aug 2022 (2 years ago)
A Kinsey
Extremely friendly office. The Leeds market for renting is fiercely competitive and so I was worried I would never find a place that suited me and my needs within my budget. Alia and Thomas at Bridgefords were extremely helpful. They found a property for me that was within my budget and meeting all my needs. They were in constant contact, to keep me in-the-know about ongoing proceedures. I visited the office a handful of times and everyone on the team were extremely courteous, friendly and helpful. They always were sure to address any concerns I had and ensured that I was comfortable with the proceedings. Overall an extremely positive experience and would recommend anyone who needs to find the right place for them to go to Bridgefords. The will always make you feel welcomed and more importantly find the right place. Overall made an extremely daunting experience, very easy and stress-free.
Tenant
18th Aug 2022 (2 years ago)
C Murphy
AVOID RENTING FROM BRIDGFORDS
Without doubt, the worst letting agency out there.
If you want to rent a property that hasn't been cleaned properly prior to your arrival, including the bonus of smoked cigarettes scattered on your floor, and you don't mind if issues aren't resolved during your tenancy then this is the agency for you.
Email address is pointless as they are unresponsive and when you finally decide to move out they have no interest in getting your deposit back to you, if it all. 2 months on we are still waiting for ours despite leaving the property in a better state than we found it.
Thanks Brigfords for turning our first home together into a nightmare. We will never forget you!
Tenant
15th Aug 2022 (2 years ago)
J Tushingham
Absolutely useless. Called 3 times only to be hung up immediately every time. Followed up with an email which was completely ignored - I simply wanted to arrange a viewing.
Their horrendous reputation is well earned and the fake reviews referencing Alia are just embarrassing.
28th Jul 2022 (2 years ago)
S Mahmoodzadegan
If I could give this agency zero stars I would, the most arrogant self absorbed manager I have ever seen in my entire life.
31st May 2022 (3 years ago)
P Spec
Very poor experience. Don't believe the fake reviews on here. Simply try and book viewings and experience their 'service' for yourself. They often fail to make viewings then don't apologise when you phone to question where they are. There is a reason this company's properties stay on the market much longer than their competitors - it's nearly impossible for: 1) Somebody to answer the phone. 2) An agent to attend a viewing. The attitude of the branch manager Alia is shocking. Unable to take any criticism and tries to talk over you. Surely at this stage the senior managers of this outfit must be aware of the disaster Leeds bridgfords has become.
21st May 2022 (3 years ago)
N
Thank-you to Joe and the team for excellent service from the initial enquiry on the property all the way through to legal completion this week. Regular communication and updates made the whole process much easier. I was so impressed with Bridgfords I have instructed Alia and her team to look after the property as a rental.
Seller
20th May 2022 (3 years ago)
Z Ali
Very good experience, Aliya was phenomenal.
She rented my flat within 1 week, I don’t think any other estate agent can do the same.
Highly recommend
Landlord
18th May 2022 (3 years ago)
J bhog
Just rented a flat for my daughter in Leeds fromBridgfords sales and letting in Leeds .I highly recommend them they were so helpful in dealing with all from start to finish the whole staff were very professional. One name particularly stands out for me is Alia thank you so much .god bless you all keep up the excellent work ????
Landlord
17th May 2022 (3 years ago)
J Marriott
Everything went through very quickly, helpful staff, Aaron and Alia are a great team, any problems were cleared up straight away, would definitely use again!
30th Mar 2022 (3 years ago)
A Gawlik
Helpful and accommodating staff, excellent: timely and clear communication and friendly approach.
15th Mar 2022 (3 years ago)
C Lake
I went to a viewing, waited for 20 minutes and they did not turn up. Rang up to complain and the guy said somebody had already taken the property based on photos (no viewing). The branch manager then called me to say this was wrong and a Bridgfords agent had been at the property when I was waiting. Totally inept and willing to lie.
1st Mar 2022 (3 years ago)
G Brooks
I would strongly recommend NOT using this office to sell your Leeds property. I have wasted months listing it with this office. They rarely answer the phones to sellers or purchasers, one wonders how they sell anything. One week after listing my property with another provider they arranged twice the amount of viewings that I had with Bridgford's in a month, I got 3 times as many offers in the same period. Doesn't seem fit to be a sales office.
Seller
15th Feb 2022 (3 years ago)
H Ozono
Nobody show up for the viewing and I was unable to reach anyone at the office as all their lines were busy
10th Feb 2022 (3 years ago)
R Harjai
I contacted Bridgfords Leeds regarding letting my property. Very promptly I got a call back from Alia, who was very pleasant and professional. We fixed a meeting and all my queries were answered. She even helped in me obtaining my Let to Buy mortgage which was very nice. Alia is professional and kept my interests at heart. I would definitely recommend anyone to Bridgford Leeds. They work swiftly and provide great service.
Landlord
13th Jan 2022 (3 years ago)
I Dridi
Craig was professional and helpful :)
14th Dec 2021 (3 years ago)
J foulds
I spoke with a Josh, really helpful and talked me through the application process, viewed the flat @10am was told I was successful by 1pm and the application process started :) really great service
9th Dec 2021 (3 years ago)
R Ogden
As a landlord I would strongly recommend not using Bridgfords Leeds. The organisation and communication by the Branch Manager - Alia Gould and her team is terrible. With incorrect invoices, 4-5 weeks to reply to emails, never available when you call is certainly not what you need as a landlord. Further to this when you first sign up with them Alia and the team push you to complete a positive review on Google, obviously to hide the poor reviews - my advice would be leave it 6-12 months to see how they perform and then leave a review. Big company ethos, do not care about the individual landlords and tenants just bothered about getting the money in !!! I will be going back to using smaller local agents, where you can actually speak to someone and that care about the individual landlord and tenants.
Landlord
2nd Dec 2021 (3 years ago)
T Welch
As a landlord, Josh provided excellent service finding a new tenant - responsive to my requests and provided good clear communication throughout the process. He's a real asset to the Bridgfords letting team and look forward to continued dealings with him.
Landlord
1st Dec 2021 (3 years ago)
K G
Craig Owen Lewis - He is such a good professional , most helpful. Good Work Craig.
30th Nov 2021 (3 years ago)
J Isserow
We used to have all of the horrible Kavka-esque experiences with Bridgfords that others have reported here: very delayed (or non-existent) responses to inquiries, almost never answering their phone whenever we called. And when we first moved in, there were all sorts of problems there as well--e.g., 1: the house being filthy when we arrived and them not getting back to us about cleaning until we'd lived there for long enough to have cleaned it ourselves, e.g.2-- contracts not being properly sorted out until the very very last minute on the morning we were set to move in, etc.
However, I'm happy to report that very recently, Bridgfords seems to have turned over a new leaf. I recently had a leak that needed fixing in a rental, and they not only answered their phones, but made an effort to help us get it sorted and followed up with us whenever they promised to. I even had a member of staff--Craig Lewis--*follow up* on the repair today to make sure that it had been properly taken care of.
In general, Craig has been an absolute star and by far the best part of my experience with Bridgfords. Before interacting with him this month, I would have been tempted to given them 2 stars rather than 4. Assuming that they keep this up and more people like him come on board, I'd be able to recommend them to others.
Tenant
30th Nov 2021 (3 years ago)
M Sadaf
Terrible experience, zero professionalism.
26th Nov 2021 (3 years ago)
M Alphanso
Thank you Alia Gould for the great service you have provided. I honestly am very grateful for your help. I intend to return in the future.
25th Nov 2021 (3 years ago)
A Jones
Executive branch Manager - Alia.
The most awful experience, I have moved out of the property 17 days ago and they have illegally withheld my deposit from me. I have received no communication from Bridgfords whatsoever and after leaving numerous voicemail messages and requests for a callback I unfortunately received a callback from the exec branch manager today, I cannot express how rude she was. Throughout the conversation, she wouldn't allow me to speak, shouted down the phone and interrupted me at every opportunity. Not only are they illegally withholding my deposit, to be also lied to when I've received no communication from them since before I moved out, not even a key collection is absolutely out of order.
A real shame for everyone involved, whom have all had to make complaints about the inefficient member of staff.
Tenant
23rd Nov 2021 (3 years ago)
R H
The staff at Bridgfords went above and beyond to get a good price for the house we were selling and get us in to our new home before the stamp duty deadline in July 2020. They were all really helpful, friendly and approachable, especially Debbie Denby and Joe Wilson.
Seller
22nd Nov 2021 (3 years ago)
L Simmonds
Josh was very helpful
9th Nov 2021 (3 years ago)
S Trevir
Worst estate agents in Leeds. Arrange to meet at the property and they don't turn up. Very unprofessional service.
8th Nov 2021 (3 years ago)
J m
Let themselves into your rental property and good luck getting in touch with them to get your deposit back , landlords avoid
Landlord
26th Oct 2021 (3 years ago)
D perkins
I would very much like to submit a well deserved review for a particular member of your team ;
LEEDS BRANCH MANAGER, ALIA GOULD.
Alia is the most dedicated professional hardworking and reliable person who I have ever dealt with in the rental market. Under pressure she remains calm and relaxed. Often when tired and understaffed she still makes herself available for a chat . Alia is obviously a great ambassador . An asset for any company to have. Well done Alia , you are so special !
Landlord
13th Oct 2021 (3 years ago)
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