Anonymous User
Helen was so professional from our first visit and stood out head and shoulders above the local competition.
We then largely dealt with Natalie who is brilliant at her job. She understood that our neurodivergent household needed some extra help and patience and she always did what she promised and went the extra mile.
We had a long process which was no fault of Bridgfords and Natalie made sure our buyers were kept in the loop.
Couldn’t recommend Bridgfords Yarm more highly.... Read more
Seller
29th Jun 2024 (6 mo. ago)
L Frost
Bridgfords Yarm provided a very professional service when my Mam purchased her new home through them in January 2024. The communication was regular and helpful and we felt the purchase was progressed smoothly without any unnecessary delays.They took on board any issues we had and acted very fairly between us and the vendors. We felt they tried their very best for both parties at all times. Our only complaint would be regarding Bridgford’s recommendation of which firm of Solicitors to use to handle the conveyancing; the Solicitors’ communication was below standard and the explanation of fees was unsatisfactory at best. Lastly, we would like to give special mention to Natalie at Bridgfords. She is professional, responsive and extremely capable but, more importantly, patient and reassuring which was so appreciated by my near 80 year-old Mum for whom this process was quite daunting. Thank you, Natalie from the whole family.... Read more
Buyer
14th Feb 2024 (11 mo. ago)
J M
To say the sale of our house and the purchase of our new home was less than straightforward is a huge understatement, what is one of the most stressful events could have been even worse than awful if it wasn’t for Natalie and Helen at Bridgefords Yarm branc. Their tenacity and determination to try to speed up the process was excellent, we had constant updates and it was very reassuring to know that they were our link with solicitors, other estate agents and clients in the chain who would get things done - a huge thank you, we simply cannot fault the service we got for them.... Read more
Seller
12th Feb 2024 (11 mo. ago)
R Stoves
Everytime I would try call Bridgefords Yarm, I would never get an answer. Leaving a message you then may or not get a response. If theyre selling your home for you and your unable to get in contact with them that presents a problem. Do potential buyers have the same issue?!
They are also 1% ex vat! It's not good value, and when I asked to terminate even when they didn't manage to get a single person through the door for a viewing they made me wait the term of termination. Speaking with other agents they said performing that poorly they were suprised they made me wait. Glad to move on.... Read more
Seller
5th Feb 2024 (11 mo. ago)
D Wilson
Excellent service from Helen and her team in Yarm. I would recommend them without hesitation.
From the initial valuation meeting with Helen (valuation spot on with our thoughts), the familiarisation visit by the Yarm team to be knowledgeable with enquiries, the viewings that quickly came in, the offer that we accepted (over our asking price), the nudging of the solicitors when needed, and the excellent communication all round.
Thank you Helen, we very much appreciate all of your efforts to make our sale smooth and speedy.... Read more
Seller
30th Sep 2023 (1 year ago)
M Arnold
When first putting my house on the market both Bridgfords and another agent gave prices.
I went with the other agent whose price was higher. (Greedy)
After a year with only two viewings and being assured my asking price was correct I returned to Bridgfords to reassess the situation.
Instructed Bridgfords at their original pricing and within a couple of weeks the viewings appeared. One of which produced an acceptable offer.
Efficient friendly professional and more to point displaying accurate assessments of the current housing market.
The Yarm team were a pleasure to deal with during the stresses of moving house.
Would highly recommend to all house hunters.... Read more
Seller
16th Jun 2023 (1 year ago)
Words cannot express how marvellous Yarm team are. We purchased a house from Bridgefords yarm after a bumpy journey in selling and buying our home. There are two people that need special mention. HELEN was excellent; professional, supportive, communication beyond expectation, ahead of the process at all times and a very reassuring and approachable person to have on our purchase journey. If an award or bonus needs to go to someone this lady should get one. Olivia was our contact from the start and was so flexible, excellent communications and nothing seemed. Too much trouble - an asset to the team at yarm and felt like a much needed ally in the bumpy process. Welldone Yarm!... Read more
Buyer
6th May 2023 (1 year ago)
H hardy
Words cannot express how marvellous Yarm team are. We purchased a house from Bridgefords yarm after a bumpy journey in selling and buying our home. There are two people that need special mention. HELEN was excellent; professional, supportive, communication beyond expectation, ahead of the process at all times and a very reassuring and approachable person to have on our purchase journey. If an award or bonus needs to go to someone this lady should get one. Olivia was our contact from the start and was so flexible, excellent communications and nothing seemed. Too much trouble - an asset to the team at yarm and felt like a much needed ally in the bumpy process. Welldone Yarm!... Read more
Seller
6th May 2023 (1 year ago)
C Stokes
Excellent service from start to finish. Your support and patience was 100%. What an amazing team thank you Olivia, Phil and Helen for getting us our dream home xxx... Read more
Buyer
27th Feb 2023 (1 year ago)
We were renting a property through Bridgfords and looking to move, we were advised to look at buying never thought would get a mortgage at my age(62) , Phil organised financial advice and here we are in our home. We were shown around the property by Olivia who answered all our queries etc ,cannot thank them enough.... Read more
Buyer
27th Feb 2023 (1 year ago)
S Ferguson
I cannot say this strongly enough DO NOT USE Countrywide Mortgage Services!
Countrywide Mortgage Services who use the back office of Bridgfords in Yarm High St, their advisor is very unorganised and disrespectful. The setup is not private and you will not get a fair comparison or deal from them.
The office used is open to the public in the shop and a thoroughfare to the staff amenities in the back so your conversations regarding your finances and personal situation are not private or secure.
The advisor provided me with no paper work and in conversations told me incorrect details of my mortgage illustrations. His poor organisation meant that I was chasing him for details constantly and it took weeks to get a response. He signed documents to say that he had given me copies when he had not.
He promised several options of mortgages but I was only offered 2 different terms with 1 lender not a variety of lenders and options. He also used my relatives details to arrange the mortgage with the lender breaching GDPR to which the lender apologised profoundly and swiftly corrected his mistake.
He lost my card and payment details for their services and when confronted with these concerns he aggressively dismissed us and accused us of the mistakes.
I raised all of my complaints (there are more to these mentioned) through there complaints procedure, it was passed off to a 3rd party who after months of chasing them to investigate dismissed my complaint saying "We cannot find anything wrong with the services provided"
Again I cannot say this strongly enough DO NOT USE Countrywide Mortgage Services!... Read more
17th Jan 2023 (2 years ago)
J Espin
I cannot praise the staff at Bridgfords, Yarm highly enough! We recently completed the purchase of a property in Yarm for which they were the selling agent and we have been treated as if we were their client. They have been a true friend to us in the buying process, constantly knitting everything together between all parties and always responding promptly and thoroughly to every question we’ve had. Without their diligent and professional management of the process, the completion would have dragged on and I’m sure, would still be outstanding. Their service to their vendor has therefore been impeccable too. Special thanks to Lindsay, Alison and Helen, all of whom have displayed outstanding professionalism and great courtesy to us throughout the process. We highly recommend Bridgfords in Yarm to every property vendor and buyer in the area and we will most certainly utilise their services when we next enter the market. Thank you so very much to everyone involved for your brilliant service, we are extremely grateful!... Read more
Buyer
23rd Dec 2021 (3 years ago)
J Hudson
Bridgfords Yarm have provided an excellent service to us recently. They are professional and very efficient. Special thanks go to Alison Ogilvie-Donald and the rest of the team for being so helpful, we would definitely use them again.... Read more
24th Nov 2021 (3 years ago)
A Elliott
The level of service received from Alison has so far been outstanding as a buyer in uncertain times Alison has really made us feel at ease with the purchase process.... Read more
Buyer
14th Aug 2021 (3 years ago)
G Brown
Great company to work with. Helen was so helpful, attentive and professional. Refreshing to find an estate agent who are so good. They answer the phone and emails, provide great service. You get what you pay for. I highly recommend Bridgfords of Yarm.... Read more
6th Aug 2021 (3 years ago)
C Reed
Helen was incredible throughout a sometimes difficult and tricky sale. She was always there to help, reassure snd resolve issues as they arose. Very professional and completely reliable... Read more
Seller
30th Jun 2021 (3 years ago)
N longfellow
My wife and I cannot praise Alison at Bridgfords in Yarm highly enough. Within 2 days of Alison contacting us regarding a house that we may have been interested in, she made it possible for us to view it the following day. It turned out to be the house of our dreams and subject to contract the sale was agreed by all parties that day!
Outstanding service from Alison. Immediate response time and very knowledgeable, Alison was on the ball and helped to secure the house of our dreams in our beloved area of Eaglescliffe and Yarm!
A big thank you to Alison and all her colleagues at the Bridgfords Yarm team.
Nigel and Liz... Read more
Buyer
19th Feb 2021 (3 years ago)
N Harrison
We have been looking for a property in the area for sometime and have been dealing with a number of different estate agents. Danielle and Bridgford's are by far the best we have dealt with. Danielle is extremely proactive and knowledgeable of the area. I have recommended Bridgford's to my friends in the area if they ever want to sell their house. Thanks... Read more
8th Feb 2021 (3 years ago)
A T
Really positive experience overall. Professional, friendly and always willing to do their best to accommodate us as a family. Thank you Danielle!... Read more
28th Jan 2021 (3 years ago)
S Smith
Bridgfords of Yarm.
Professional Courteous Helpful.
Danielle is outstanding at her job, in difficult circumstances and under Covid she helped overcome each issue as it arose right up to completion, a true gem.
I would highly recommend Bridgfords of Yarm.
Thanks again for all the help you gave me.
Stephen Smith... Read more
Buyer
22nd Jan 2021 (4 years ago)
C Reeves
Great help from the whole team at Bridgford, always happy to answer any and all questions we had and prompt replies, couldn't ask for a better service... Read more
14th Jan 2021 (4 years ago)
R Amirhosseiny
We have had an excellent experience with the team, specially Danielle. The house we were purchasing was not the easiest situation to deal with, however Danielle was a great help and very responsive to emails and calls. She helped and provided advise when it was needed. She even brought the keys to my parents house so they did not have to leave the house during the quarantine as they are being shielded. She could not have been more helpful. Thank you!... Read more
Buyer
8th Jan 2021 (4 years ago)
C Armstrong
Diane and Danielle are an amazing team. We used Bridgfords to sell our mums house and buyers were found quickly. Even though we encountered many delays with the legal side of things, Danielle's patience and speedy communication throughout were exemplary. A very calming influence when we were getting worried because of the delays. We would highly recommend using Bridgfords time and time again. Thank you so much. Caroline Armstrong & family.... Read more
Seller
20th Dec 2020 (4 years ago)
B W
Great girls to deal with. Danielle particularly easy to chat to. Very pro active at seeing the sale of my house across the line, once a buyer found. Professional & helpful to the end. Big thanks again. Would recommend to all... Read more
Seller
16th Dec 2020 (4 years ago)
bobtogs
Diane and team were excellent! They assisted me through my sale despite COVID-19. Always proactive, friendly and an ambassdor for me throughout the process. Would highly recommend! Jo... Read more
Seller
5th Oct 2020 (4 years ago)
A Brown
Excellent service experienced when buying our house from Bridgfords. They were very professional and offered great advice and assistance when needed.... Read more
Buyer
18th Sep 2019 (5 years ago)
R Smith
We received an exemplary service from the staff at Bridgfords, professional, friendly and approachable. Would definitely recommend to other would be sellers!... Read more
Seller
12th Sep 2019 (5 years ago)
M Proctor
I had an extremely positive experience with Danielle Wilson & Shazhad Ismail who are based in the Bridgfords Yarm estate agents. Both were incredibly helpful during the whole process. As a first time buyer, I am thankful that I was able to rely on both to answer any questions I had, and to know they would support me and chase up any information in order to keep the house buying process moving along smoothly.... Read more
Buyer
2nd May 2019 (5 years ago)
B P
All the staff at the Yarm branch are extremely helpful, interested, efficient and very professional.
I’m very happy with the service I received and will certainly use you again and recommend to anyone else selling a property in Yarm.
Many thanks
Berry... Read more
Seller
10th Apr 2019 (5 years ago)
C Carr
Thank you Bridgfords for you help with our search for a home. I’m actually gutted that we didn't buy through you in the end, as Danielle is literally the best agent I’ve ever dealt with. She is not only a credit to your company, but to the industry! I expect her way of working will be quite normal to her, but no-one has ever been as pro-active as she has been, so it's far from normal in my experience. If I ever need to sell, I know exactly who I’ll be contacting. Thank you again.... Read more
Buyer
9th Apr 2019 (5 years ago)
R Jameson
I had originally appointed another estate agent to sell my property in September 2018. With the property being on the market with this agent for 3 months, Bridgfords approached me and outlined how they could sell it, if I chose to engage them. I was impressed as to how pro-active they were in noting that the property was still on the market with the other agent and how confident they were that they could find me a buyer, which is exactly what they did! Within 2 weeks, Bridgfords had identified 3 potential buyers, all of whom viewed the property with one of the parties making a very realistic offer which I accepted and the sale has now been completed. Bridgfords kept me informed at every stage of the process and I was very impressed with their professional level of service. I have absolutely no hesitation in recommending them if you are thinking of selling your home. They know what they are doing!... Read more
Seller
13th Mar 2019 (5 years ago)
A Evans
Bridgfords handled the sale of my mother's property with great professionalism. Helen and Danielle were both extremely helpful and supportive throughout the whole process of selling the property. They always responded quickly to any concerns or queries we had. I would definitely recommend them.... Read more
Seller
20th Feb 2019 (5 years ago)
M Turner
Danielle and the team at Bridgfords have shown incredible patience during this process always keeping clear and accurate communications and showing sympathetic understanding. Danielle balanced the needs of the seller to the requirements of the purchaser, liaising with solicitors, to achieve a positive result.... Read more
20th Feb 2019 (5 years ago)
S Motson
Great team, great service and always with a smile, I can only say thank you so much to Danielle, Diane and Helen for all of the support throughout the whole process. You all went above and beyond my expectations.... Read more
4th Feb 2019 (5 years ago)
R L
My wife and I found Bridgfords in Yarm to be excellent agents, for the following reasons.
Firstly the team were enthusiastic from the outset, indeed it was because a promotional card had been left at our property (28 Old Market) that made us consider the company.
The initial meeting echoed this enthusiasm, and we felt they were on our side and genuinely keen to sell the property.
We were then very impressed with the package offered and equally, the excellent communications that continued throughout the entire sale process.
They were courteous, professional, and efficient.
They kept us up to date at every stage, and when our legal representatives were dragging their feet, the Bridgfords team did their best to speed up the process, in other words they went the extra mile on our behalf, and we would have no hesitation in recommending them to other potential customers.... Read more
Seller
1st Feb 2019 (5 years ago)
S T
I recommend Diane and Danielle highly. They take care of everything and are always professional and diligent. They managed the sale of my mother’s property superbly. I live out of the area and the remote situation was never an issue. They are fantastic communicator s who follow up on every detail. I was very impressed with them from the minute I put the property on the market. Thank you Diane and Danielle I really appreciate your support and hard work. I could not have asked for a better company or people to help me navigate the selling process.... Read more
Seller
29th Jan 2019 (5 years ago)
Joe
Mr Harrison was extremely professional and very helpful. He was always available when we had queries and responded to these in due time. Thanks to him, purchasing our first property was a process devoid of unnecessary stress. We are more than happy to recommend the services from Countrywide and can personally vouch for Phillip Harrison for his exceptional financial services. Joe and Maria (Happily settled in our home for a year now)... Read more
Buyer
30th Oct 2016 (8 years ago)
J Burridge
Bridgfords at Yarm recently assisted with the sale with od my Father's house in ingleby Barwick. I cannot praise them highly enough for their professionalism and diligence throughout - Highly recommended.... Read more
Seller
8th Aug 2016 (8 years ago)
S Raby
Throughout the purchase of my first property the whole team at Bridgfords helped the whole way through.
Always keeping me up to date, whether it was Graham, Diane or Danielle, the whole team knew exactly what was happening and if I had any questions they were straight on it with their advice.
Much appreciated with all your help, would definitely recommend.... Read more
Buyer
14th Jan 2016 (9 years ago)
M T
During a recent house move, I sought advice from Philip Harrison, the branch’s Senior Mortgage Consultant. I wanted to deal face-to-face as my existing mortgage provided offered a very poor service by telephone only, which was potentially delaying my house move. Philip was excellent, very efficient, great depth of knowledge and was able to help me select the right mortgage product and provide advice and assistance in bringing all the parties involved in the move together to achieve what I wanted – a low hassle move. Many thanks Philip.... Read more
7th Dec 2015 (9 years ago)