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  1. Home
  2. Carousel Estate Agents
Carousel Estate Agents Logo

Carousel Estate Agents

Opens tomorrow at 10:00am
212 High Street, Gateshead, NE8 1AQ
Award winning independent Estate Agent located in Gateshead. Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof. The company has always used computer and internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that we offer all of our clients.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 10:00am - 2:00pm
  • Sunday Closed

View all details

Accreditations

  • tpos
  • prs
  • ombudsman
  • naea

Carousel Estate Agents Reviews (90)

Have you used this agent?
  1. 80% 5/5 Stars
    80%
  2. 3% 4/5 Stars
    3%
  3. 3% 3/5 Stars
    3%
  4. 1% 2/5 Stars
    1%
  5. 12% 1/5 Stars
    12%
All (90)
Seller (13)
Buyer (7)
Landlord (7)
Tenant (27)
General (36)

J Longstaff

5/5 Stars
Two words, above and beyond. The team there were so helpful and I had keys to my new property 2 weeks after viewing. Just a really big thank you to the entire team!... Read more
Tenant
5th Nov 2024 (10 weeks ago)

J D

5/5 Stars
Carousel are by far the best estate agents in the north east! Tia has especially been a pleasure to talk to and made the process from viewing the house to getting the keys as easy as possible. Can’t thank them enough for all of their help??... Read more
Tenant
2nd Nov 2024 (11 weeks ago)

N Mistry

5/5 Stars
Jonny has been incredibly helpful with our tenancy, making the process smooth and easy. The team at Carousel have worked hard to ensure we don’t have to wait any longer than necessary to move in, which has been really appreciated. Their communication has been clear and speedy and I’ve never struggled to get in touch with them. I would wholeheartedly recommend using Jonny and his team at Carousel. I don’t think the move-in process could be made any easier.... Read more
Tenant
20th Oct 2024 (13 weeks ago)

J James

5/5 Stars
Jonny was very professional and easy to deal with as well as being friendly and down to earth. Very professional, quick and efficient. Spot on. Thanks to everyone to Carousel.... Read more
19th Oct 2024 (13 weeks ago)

Solo

1/5 Stars
I told them I was disabled and looking for accessible housing and they constantly spoke over me then put me on speaker and had the office laugh at me. They aren't an actual estate agents, this is a scam and they aren't aware of any housing laws. Don't waste your time, these people are vile. I spoke to the manager and she told me to shut up... Read more
16th Sep 2024 (18 weeks ago)

E Ononuju

5/5 Stars
Process was easy and smooth, I was well supported by Matthew. Oh and I also enjoyed my welcome box ????????... Read more
16th Sep 2024 (18 weeks ago)

C Morales

5/5 Stars
We had an excellent experience working with this estate agent. They were incredibly friendly and made the entire process smooth and efficient. Everything was handled quickly, and we felt well taken care of throughout. We highly recommend them to anyone looking for a hassle-free rental experience.... Read more
Tenant
15th Aug 2024 (22 weeks ago)

Anonymous Homeseller

5/5 Stars
Carousel were excellent all through the process. The sale was under probate which lengthened the timescale but they managed it well and the whole process went without a hitch. We dealt with Jonny who was very professional.... Read more
Seller
23rd Jul 2024 (25 weeks ago)

R Dilshan

5/5 Stars
Both Gabby and Matthew were friendly and professional. They helped us to get the referencing done quickly and service was great. Thanks agin for the great service.... Read more
Tenant
10th Jul 2024 (6 mo. ago)

M Hodgson

5/5 Stars
This company is nothing short of fantastic. I am 18 years old and pregnant and desperately needed a home to call my own. I called up and they offered me a viewing on my property for the next day and everything went incredibly smoothly. Once finding out we were chosen, we were being dealt with by the lovely Matthew Davison. Without Matthew, I would have found this process too overwhelming for me to deal with. He made everything extremely simple and was sharp with his responses and attentive to our questions and concerns. He made the whole process actually enjoyable and built great excitement to move on day. We are now in the property and couldn’t be happier! Matthew’s attention to detail with customers and his tenants is second to none and we can’t thank him enough for stretching to his best efforts to make sure that us as a priority were happy and comfortable. He is a credit to this business and I suspect they will thrive with him on board.... Read more
Tenant
2nd Jul 2024 (6 mo. ago)

SJ

1/5 Stars
I think this is huge offence to make people stay in line like a group of sheep to view a propery while the landlord is watching you like a hungry wolf to pick the best. The agents bahaved like security and the landlord was disgustingly looking at us pretending that he is not the landlord. You should stop group viewing and respect people's dignity. This was my experience of viewing a propery at Ollerton Gardens, Gateshead on Friday , 28 June.... Read more
29th Jun 2024 (6 mo. ago)

C foster

5/5 Stars
An amazing estate agents will highly recommend them to anyone! Great team... Read more
26th Jun 2024 (6 mo. ago)

P Rasul

5/5 Stars
Both Matthew and Gabby were really helpful and professional. We had great service from the start to the end of the process. We had a few challenges along the way due to 3rd parties, and when we called on Matthew for assistance, he responded right away and helped us to achieve the outcome we needed. If not for his intervention we likely would have had to wait a few more weeks to move into our dream home. We are very happy with the service we received from Carousel, and would recommend them to any prospective buyers and sellers.... Read more
Buyer
4th Jun 2024 (7 mo. ago)

S Jameson

1/5 Stars
Poor communication.... Read more
23rd May 2024 (7 mo. ago)

U Ireke

5/5 Stars
We had one of the best experience from agents John, Gabby, Mathew and Liz. We’re really happy with their professionalism and expertise ????????... Read more
22nd May 2024 (7 mo. ago)

C John

5/5 Stars
Very good customer service... Read more
22nd May 2024 (7 mo. ago)

J Rushworth

5/5 Stars
Amazing, no other words needed, staff do everything they can for you... Read more
9th May 2024 (8 mo. ago)

R Redmond

5/5 Stars
Delt with gabby in regards to renting my new property needed to get it sorted in quite a short time and gabby went out of her way to get me the moving date I needed and kept me update the whole way through the process was outstanding service from them from start to finish... Read more
Tenant
1st May 2024 (8 mo. ago)

M Richardson

4/5 Stars
Lovely estate agent, with very friendly staff.... Read more
19th Apr 2024 (8 mo. ago)

H Zuñiga

4/5 Stars
The staff was friendly and helpful during the process. The viewing appointment set up ran smoothly and they allowed for last minute changes due to my work shifts which was really handy. Would recommend.... Read more
19th Apr 2024 (8 mo. ago)

R reyes

5/5 Stars
Amazing people and great service. Thank you so much Liz ,Matthew,Gabby,Johnny... Read more
7th Feb 2024 (11 mo. ago)

G Dutton

5/5 Stars
Helpful throughout and after the buying process, and actually contacted myself when I'd requested, unlike other estate agents who disregard this.... Read more
Buyer
30th Jan 2024 (11 mo. ago)

T Dixon

1/5 Stars
They delete posts of ex tenants of landlords there letting houses for telling people to avoid. If your looking at this and looking at there website avoid WETHERAL GARDENS abusive landlord who will make life a nightmare.... Read more
Tenant
25th Nov 2023 (1 year ago)

T R

5/5 Stars
Amazing people, made it easy and smooth... Read more
17th Nov 2023 (1 year ago)

A AlBadr

5/5 Stars
amazing service, everyone was very nice :)... Read more
26th Oct 2023 (1 year ago)

K Olutola

5/5 Stars
After viewing over a dozen properties with various agencies, Carousel Estate Agents truly stood out as the gem of Newcastle. From the very start, their diverse portfolio ensured they had the right property tailored to different needs, including mine. The entire process, from viewing to referencing, was shockingly smooth and hassle-free. Despite my numerous calls and inquiries, the team never lost their patience. Instead, they remained consistently calm, understanding, and supportive. It's not just about their professionalism, but the genuine warmth and friendliness they exude that made us feel valued and respected. With Carousel, I never felt the discrimination I encountered elsewhere. The property we rented is a dream come true for my family, thanks to this incredible team! I highly recommend Carousel Estate Agents to anyone seeking a property in Newcastle and need a hassle-free and customer-centered approach. Their exceptional service, combined with their vast range of properties and kind-hearted team, makes them the best choice in town.... Read more
Tenant
8th Oct 2023 (1 year ago)

M Donald

5/5 Stars
Brilliant service, staff were very friendly and super helpful!... Read more
22nd Sep 2023 (1 year ago)

L Hanlon

5/5 Stars
Gabby and Matthew were both amazing getting us into our new home, such a smooth and easy process.... Read more
Tenant
19th Sep 2023 (1 year ago)

Anonymous Tenant

1/5 Stars
Terrible . I first moved in with no working oven or toilet . They worked it out after 7 months. Then the damp shut all the electric down in the house and the damp proofers came in and covered my home with dust. Now 3 weeks ago I reported my smoke alarms were faulty because of the damp they keep bleeping constantly. So after nothing was done I rang the emergency number and got told I'm the problem because I'm not polite enough then she hung the phone up . So now I'm sat here with no smoke alarms after being told its my fault . I reported it 3 weeks ago.... Read more
Tenant
10th Sep 2023 (1 year ago)

S Qallaty

5/5 Stars
Amazing service and very friendly people my friend got amazing house in 20 miller street... Read more
28th Aug 2023 (1 year ago)

P Haje

5/5 Stars
great service and very friendly staffs i hardly recommend them i got the beautiful house in 20 Miller Street... Read more
Buyer
28th Aug 2023 (1 year ago)

P Mel

5/5 Stars
Well experienced and friendly staff. Quick responding to every query. Gabby, I dealt for my letting property was excellent ????... Read more
Landlord
16th Aug 2023 (1 year ago)

H Waqar

1/5 Stars
One of the worst Agencies. We recently moved in from London. The negotiator told us the the old broken sofa set lying in one of the rooms will be removed before we move in and the stuff lying on the back yard of the house will be removed too. Then pushed us to start the tenancy from the 20th , when it was clearly told at viewing that we will move in on the 24th. Once at the new rented property , nothing is still done, and now telling us talk to the landlord. Don't trust them with anything they say. This is basically lying where you communicate to the potential tenants that xyz will be done before we move and then nothing is done, asking us to communicate with a landlord. We r one week in to tenancy and the room can't be occupied because of the old dirty broken furniture lying there and backyard is full of junk. Washing machine doesn't work. I mean is it possible for us to check if the washing machine doesn't work on viewing?. Would never recommend this agency ever again to anyone. edited 02/08/2023 Just had a chat with one of the most rude persons from carousel interrogating me about why I wrote the review. As an agent and negotiator, when you assure a potential tenant that xyz will be done, then its in part your responsibility to make sure its done. A new tenant cannot expect to move into a property with old stuff lying in the rooms or garbage lying in the backyard. Am i to call the landlord for those things? I have lived in 4 countries in 6 years, never experienced these things, where the agency is more interested in their “Ratings” then the actual wellbeing of the tenant. The only reason you called was because of the review, not the stress that we went thorough. Smh. Wish I could give this agency 0 stars.... Read more
Tenant
2nd Aug 2023 (1 year ago)

Anonymous Landlord

5/5 Stars
For a second time, Matthew and Jonny were very helpful letting our property. We asked them to do a ‘tenant find’ and the house was advertised as soon as we were ready, all certificates checked and a suitable new tenant was found in a couple of days. A holding deposit was taken while the referencing was carried out promptly and we have just welcomed our new tenant to their new home. They are good communicators and respond quickly to all queries and correspondence. I highly recommend the services of this independent Estate Agent, whose fees are so much more reasonable and easy to understand than the bigger companies.... Read more
Landlord
4th Jul 2023 (1 year ago)

Anonymous Landlord

5/5 Stars
Carousel have again been extremely helpful in organising a tenant find’. A small company with great local knowledge, they are great communicators keeping everyone informed and dealing with all stages helpfully and promptly. Their pricing is reasonable and clear. Very good value. No hesitation in recommending.... Read more
Landlord
1st Jul 2023 (1 year ago)

C Stewart

5/5 Stars
At such a sad time of having to place my late aunties house on the market Jonny made the experience such a relaxed time everything was explained fully and very professional approach. Thank you to Gabby and Matthew also for keeping in touch regarding the viewings. Liz you must be super proud of your team cannot thank you all enough. Will definitely recommend Carousel to anyone we know who are looking for a good estate agent. Will deffo use again. ????????... Read more
Seller
1st Jul 2023 (1 year ago)

M Alshaikheid

5/5 Stars
Exemplary Customer Service: Carousel Delivers an Exceptional Renting Experience! My experience with Carousel's customer service was truly exceptional. They kept me consistently updated throughout the renting process and were highly responsive to my queries, making the entire experience stress-free. Their professionalism and dedication made me feel valued as a customer, and I was impressed by their commitment to ensuring my satisfaction. I wholeheartedly recommend Carousel for their outstanding service and commend them for their attention to detail and customer-centric approach. If you're in search of a company that goes above and beyond to make your renting experience smooth and enjoyable, look no further than Carousel. They have set a high standard for customer service, and I am grateful for the exceptional experience I had with them.... Read more
Tenant
9th Jun 2023 (1 year ago)

L BAINBRIDGE

5/5 Stars
Liz and all her team were great when we recently sold our property with them. They kept in contact and even when we had a buyer pull out, they ensured the property was straight back on the market and viewings were taking place. Highly recommend ????????... Read more
Seller
9th Jun 2023 (1 year ago)

D gray

5/5 Stars
Very fast turnaround for tenancy renewal. Very lovely staff who couldn't do enough to help... Read more
Landlord
6th Jun 2023 (1 year ago)

E Lewis

5/5 Stars
The staff are so lovely, Johnny and gabby were very helpful and made sure we knew everything we needed before moving house... Read more
2nd Jun 2023 (1 year ago)

cody

5/5 Stars
had an amazing experience through the whole renting process, all information was given clearly and quickly and they replied to all my questions super fast, the whole team is amazing, especially Jonny, Gabby and Matthew who all helped me so much, i would really recommend this estate agents to anyone who has in the past and issues privately renting like myself, as this team are amazing and made everything easy... Read more
Tenant
1st Jun 2023 (1 year ago)

Anonymous Tenant

4/5 Stars
We are happy with carousel and the team. Was very efficient and helpful.... Read more
Tenant
25th May 2023 (1 year ago)

? ????????

5/5 Stars
I would like to express my endless gratitude to this incredible team of real estate agents I met. The work they did in helping me rent my first home cannot be overstated. They are the only real estate agency that I have tried to interact with that has treated me not only as a professional, but first and foremost as people with big hearts! Liz, who I met first, Matthew, who accompanied me throughout the process, Jonny, who was always ready to help, you are the best! Despite my circumstances - a mother with a child, from far away Ukraine, working part-time because I am still studying and you still responded and did your job brilliantly! Thank you very much for your work, professionalism and humanity! This is exactly the case when it is not the place that makes a person look good, but the person that makes the place!... Read more
Tenant
28th Apr 2023 (1 year ago)

J Darragh

5/5 Stars
Fantastic agency! Made the process of buying a house a lot less stressful and updated you on everything all the way. 10/10... Read more
Buyer
8th Apr 2023 (1 year ago)

S Cable

5/5 Stars
After having my flat for sale with one of the so called top agents in the area I decided to give Carousel a try, From day 1 they’ve been positive, efficient friendly and very helpful, I would highly recommend them.... Read more
Seller
10th Mar 2023 (1 year ago)

Chris

5/5 Stars
Excellent nothing is to much bother. Thank you Liz. Julie. Jonnie and team. Nothing was too much trouble . Helped me every step of the way .... Read more
17th Feb 2023 (1 year ago)

C P1

1/5 Stars
Worst estate agent ever!! Jonny burn has no respect and is just rude , disrespectful and unprofessional. I saw a house wanted it and totally just got ignored afterwards even though I was honest to the landlord. Yet jonny keeps sending houses after being so ignorant no thanks yet told mathew Davidson I'd be removed from the housing list yet still get houses not renting with agents that act like school kids! Ridiculous and think I'm gonna want viewings again haha no chance. Stay clear of this lot... Read more
Tenant
16th Feb 2023 (1 year ago)

P woodall

5/5 Stars
Can't thank Liz and her team enough for their support and efficiency, trust and transparency. Would reccomend Carousel Estate Agents to all. Thank You Pauline and Tracy.... Read more
4th Feb 2023 (1 year ago)

J Ahmed

5/5 Stars
Great estate agent Liz and her team well experienced and very helpful and friendly always there for you always doing great job. Thanks carousel... Read more
11th Jan 2023 (2 years ago)

J English

5/5 Stars
Couldn't recommend the team at Carousel enough. The process of getting the property to market and sold was really quick. The staff were really knowledgeable and always available if you ever had any questions.... Read more
Seller
9th Dec 2022 (2 years ago)

S Rule

5/5 Stars
Very friendly staff and so helpful.... Read more
3rd Oct 2022 (2 years ago)

N l

1/5 Stars
Wouldn’t put forward my application to a credit agency because of a default from 6 years ago (that will be removed from my credit next month) on a non house related debt even though I clearly pay my debts and have an above average income, have got a tenancy agreement since this default on my current property, have van and car finance, phones on contract etc without this ever being an issue - the only estate agency so far I’ve spoken to in the North East that have this issue. Having a home is a right and is should not be a made impossibly difficult.... Read more
Tenant
24th Sep 2022 (2 years ago)

V Wilkinson

5/5 Stars
Liz and her team were very helpful and enthusiastic about letting our property. Like the reviewer before us, the house was advertised immediately and a suitable new tenant was found the same day. A holding deposit was taken while the referencing was carried out promptly and we have just welcomed the new tenants to their new home, - all within a week! I would highly recommend the services of this independent Estate Agent, whose fees are so much more reasonable and easy to understand than the bigger companies. Thanks Liz, Matthew and Jonny.... Read more
Landlord
9th Sep 2022 (2 years ago)

K PM

5/5 Stars
We have used this Estate Agent twice now to find a tenant for our apartment. Liz and her team are always on hand to help with questions, give advice and do viewings. The property got professionally advertised immediately and a suitable new tenant was found the same day. Referencing etc has been done promptly and we are now ready to welcome our new tenants to their new home. All within a week. We would highly recommend the services of this independent Estate Agent, whose fees are so much more reasonable than the bigger companies. Thanks Liz!... Read more
Landlord
18th Aug 2022 (2 years ago)

Emmy

1/5 Stars
We were really unhappy with the treatment we received from this estate agents as renters and after dealing with other estate agents we realised how bad it was. After seeking legal advice when we were finding ways to get out of our contract, we were told that we should never have signed the contract “the contract looked like it had been copy and pasted from google and contradicted itself completely”. We also unfortunately had huge problems with our landlord and although I understand and respect that they had nothing to do with the estate agents, whenever we rang Carousel to ask about information we were always told “they aren’t a bad landlord they just don’t know what they’re doing” …so why did you feel comfortable as a company to allow us to sign? We were also charged a ridiculously high fee of finding new tenants which although was clarified in our contract, no number was ever written or told to us - however we take complete responsibility for signing a contract like that. I’m sure they themselves are lovely people however as customers we never felt supported by the company and never felt like they had our best interest in mind.... Read more
Tenant
16th Aug 2022 (2 years ago)

J Barber

5/5 Stars
Carousel had me in my new flat in just under two weeks from the date that I first viewed it. Thank you to Jonny, Julie and Matthew for dealing with the references/paperwork so promptly. I would highly recommend Carousel.... Read more
Tenant
15th Aug 2022 (2 years ago)

M Wright

5/5 Stars
Carousel have been a fantastic estate agents for me, they are a lovely team, who have made the process of moving in very smooth and easy. The property was in great condition, and the team have ensured that any minor issues I was having have been resolved as quickly as possible. I have rented with many estate agents before, and the team at carousel are by far the best that I have worked with. I would 100% recommend - thanks guys :)... Read more
Tenant
12th May 2022 (2 years ago)

L Neubauer

5/5 Stars
Extremely friendly staff, who were always happy to help and answer any questions I had, which was especially helpful for me as a first-time buyer. The kindness, enthusiasm and professionalism with which they do their job is exceptional. Thank you so much!... Read more
Buyer
1st May 2022 (2 years ago)

K Tulip

5/5 Stars
Right from the beginning when Jonny bounced into our flat with enthusiasm and positivity to value it we have had the most excellent service from Liz and Julie and the team. They have been exceptional I never thought Estate Agents could be so pro active throughout the whole sale, they went beyond expectations. Not surprising they have won awards. Thank You ???? Andre,Derek and Kathleen... Read more
Seller
28th Apr 2022 (2 years ago)

T Hayden

5/5 Stars
A fantastic five stars from us the team were fantastic throughout our whole moving process and kept everything going ahead on time and professional always kept us in the loop also a very special high five to Mathew too for his great professionalism and his prompt contact absolutely love our new home Thankyou all... Read more
27th Apr 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
Carousel gave me advise relating to the best time to sell and they were right, March was a good selling time. I always feel Carousel give a personal experience, are very helpful on informing of current law changes and just make you feel relaxed and comfortable. Thank you Liz and the Team.... Read more
Seller
22nd Mar 2022 (2 years ago)

G Odonnell

5/5 Stars
Thank you to the lovely team at Carousel for the sale of my dear late Uncles house. They took all the stress off me by ?doing the viewings themselves. Lovely caring team, thank you all.... Read more
Seller
29th Jan 2022 (2 years ago)

pagannon

5/5 Stars
A truly professional estate agents with great employees. Kept informed of the whole process from start to finish.... Read more
29th Jan 2022 (2 years ago)

N Mclaughlin

5/5 Stars
Couldn't ask for more from Carousel, they sold my house within days of it going on the market and ever since they have taken numerous phone calls from me requiring advice when looking to purchase through other agents - nothing is ever too much trouble for them. I wouldn't use anyone else, would definitely recommend! Thank you Julie, Johnny, Liz and Matt for all of your help so far :)... Read more
Seller
4th Nov 2021 (3 years ago)

J Kirkcaldy

5/5 Stars
Me and my partner had to be moved fairly quickly with our tenancy ending and wanting to have our own little first home together and no one was helping us out until we went to carousel! They were so amazing about everything and were so quick with everything; no we are moved in and we couldn’t be happier. I would 100% absolutely recommend using them if you are looking to buy or rent. They also give you the sweetest house warming gift when you move it ??... Read more
Tenant
22nd Oct 2021 (3 years ago)

T Ramsay

5/5 Stars
Very happy with their service. Friendly, professional and quick to act. Would be very happy to use again.... Read more
14th Aug 2021 (3 years ago)

M Jones

3/5 Stars
All is good ????... Read more
16th Jul 2021 (3 years ago)

S POTATOMEMEZ

5/5 Stars
Small but mighty - that’s how I would describe this company and boy were we lucky to find them. Highly recommend, their Customer Service is top notch. They helped us find a rental, when we lived 4000 miles away in USA and moved last summer in the midst of Covid. Liz was absolutely first class. Having met Jonny too who is spot on with the needs of renting, it makes me wish we had found this company to rent out our house before we moved to USA. The company we did use cost an arm & a leg but were so so poor, in comparison to Carousel. Brilliant from start to finish. A huge thank you ??????... Read more
Landlord
24th Jun 2021 (3 years ago)

S Jamieson

2/5 Stars
I used Carousel estate agents to sell my house. Told me about the 1% commission they charged and made a huge deal about this. Never once mentioned that this didn't include VAT. So my house sold, and I was charged 1% + VAT which I wasn't expecting. They are very misleading when they are talking about how much commission etc is. So just make sure you know all the small print!!!... Read more
Seller
4th Jun 2021 (3 years ago)

H Galloway

5/5 Stars
Always helpful and nothing is a bother... Read more
6th May 2021 (3 years ago)

Anonymous Homeseller

5/5 Stars
Office staff (Liz, Julie, Jonny) were very professional, helpful and friendly. They kept me up to date with viewings and feedback from the viewings. They stayed involved throughout the process after the offer and until completion.... Read more
Seller
7th Mar 2021 (3 years ago)

D Thompson

5/5 Stars
Get Service, Very Helpful, Got Myself Into A Lovely Flat In Nice Quiet Area & The Staff Lovely People ????????... Read more
Tenant
15th Dec 2020 (4 years ago)

L Lazulia

5/5 Stars
They've been great so far. Happy to help, and will put the effort in to go out of their way to help. Repairs are taken care of quickly and to a high standard, reasonable requests are accepted and questions answered properly.... Read more
Tenant
3rd Dec 2020 (4 years ago)

M Wright

5/5 Stars
The staff was fantastic great place very professional would definitely recommend.... Read more
4th Nov 2020 (4 years ago)

H Walee

1/5 Stars
Made a viewing with this estate agency Arrived at the property 5 mins before the viewing So i called to check how long would the rep be To only be told someone has put a deposit down on the property and this julie said oh i was going to call you and tell u we are cancelling Stood outside the property in the freezing cold with my pregnant wife shame on an agency who they dont care about customers in anyway And not even an apology... Read more
3rd Nov 2020 (4 years ago)

A Johnson

5/5 Stars
Great they sold my house within 24 hours.. they were so helpful with anything we needed and informative.. definitely recommend... Read more
Seller
17th Oct 2020 (4 years ago)

C Senel

5/5 Stars
the most professional and friendly real estate agent in the region. I advise...... Read more
14th Sep 2020 (4 years ago)

J Heron

5/5 Stars
Very friendly from start to finish. As a first time private renter couldn't recommend them enough. Explained every step of the way to getting the keys.... Read more
Tenant
22nd Aug 2020 (4 years ago)

S Langston

5/5 Stars
Liz and her team have triumphed again. My previous review 4 years ago was in relation to the excellent service when renting out a property. Liz haa just secured a sale on my family home and I am delighted. Bad timing but 1 viewing prior to lockdown and 7 following and 2 offers made. Delighted. Thank you. Looking forward to the next chapter in our lives. Highly recommended again.... Read more
Seller
13th Jun 2020 (4 years ago)

H Alrweih

5/5 Stars
Liz and the team provided a great services for me in the past 5 months.... Read more
19th Feb 2020 (4 years ago)

K Sharp

1/5 Stars
Contacted Carousel Estate Agents through Rightmove and was put through to a lady who I enquired about a property to which was available for rent. The lady then confirmed the property with me, took my information to register me with Carousel Estate Agents and booked a viewing date and time in with me. I took a day off work to be able to attend the viewing with my partner and child. I was stood outside the property for 30-45 minutes with no sign of a rep or estate agent. I proceeded to contact the estate agent directly to get an update of arrival. I was then put through to a lady who sounded exactly like the person I'd spoken to the previous week when booking the viewing in. I was then told that they had no booking for me, nothing on the system for me and was advised that nobody at their office could recall ever speaking to me. I was then told I could possibly book another viewing for a different day which I politely declined. I was then offered a viewing on a completely different property which I had 0 interest in. THEN it wasn't until after I'd declined this that the lady on the phone told me to wait a few minutes and she'd try to contact the tenants ALREADY living at the property I was there to view to see if I could go in to have a look around, baring in mind I was not ONCE made aware the property was already occupied considering the property was showing as available for rent the day before I was due to view the property. Very, very disappointed.... Read more
Tenant
18th Jan 2020 (4 years ago)

D Bailes

5/5 Stars
I purchased my home through Carousel but have also dealt with Liz previously when she worked for a competitor. I’ve always had exceptional service from both her and the team.... Read more
Buyer
4th Jan 2020 (5 years ago)

D Dumitriu

5/5 Stars
(Translated by Google) Very friendly and very reliable! I recommend with confidence! (Original) Molto cordiali e molto affidabili! Raccomando con fiducia!... Read more
4th Sep 2019 (5 years ago)

R Banks

5/5 Stars
Liz and the team provided a really great service and I would recommend them to anyone buying, selling or renting a property in the NE.... Read more
18th Feb 2019 (5 years ago)

L bould

3/5 Stars
cant remember... Read more
23rd Oct 2018 (6 years ago)

L Milligan

5/5 Stars
Good estate agent... Read more
1st Oct 2018 (6 years ago)

Anonymous Tenant

5/5 Stars
The best agent they listen to what u need and how u need it. Helpful Liz and the best lady I have met all my life ....I still remembered the first day she showed a flat I was homeless depressed not knowing who to run to she really helped to have a roof over head, nice ???? lady Liz God bless and ur agency... Read more
Tenant
21st Sep 2018 (6 years ago)

S Robertson

3/5 Stars
Helpful staff Centrally situated and covers wide area... Read more
20th Sep 2018 (6 years ago)

J O’Grady

5/5 Stars
Carousel were very welcoming, friendly and very informative. Would recommend for first time buyers!... Read more
Buyer
4th May 2018 (6 years ago)

S Rickerby

5/5 Stars
Best ever dealing I have had...easy open and straight forward ...recommended... Read more
21st Mar 2018 (6 years ago)
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