Stuart
An appointment was made with Chancellors Sunningdale with a view to listing our property. The appointment was cancelled on the day. A follow-up appointment was a no show and a call logged with “client services” to query this was not addressed further. It seems this blatant disregard and inconsideration for other people’s time, which we can all ill afford at this time of year, is endemic throughout this company.... Read more
Seller
24th Dec 2024 (23 days ago)
I Biel
I would highly recommend the service Kate Coltman MARLA - lettings Customer Manager from Chancellors. She was very knowledgeable helpful and professional. Thank you so much... Read more
12th Dec 2024 (5 weeks ago)
A Geear
Alexander was instrumental in selling our property in Sunningdale. He actively sought out potential buyers, keeping us informed with weekly updates right up to completion date. He is friendly, personable and enthusiastic, we can’t recommend him enough.... Read more
Seller
30th Nov 2024 (7 weeks ago)
A Naishloss
Amazing service from Kallee, always delivers on her commitments and willing to go above and beyond to progress matters.... Read more
28th Nov 2024 (7 weeks ago)
K Fisk
Alex and the team have been brilliant. My mother passed away and Alex literally took on the entire process himself being so sensitive to the situation and waiting for probate etc! Made selling the property less stressful and a lot easier. Would certainly recommend!... Read more
Seller
26th Nov 2024 (7 weeks ago)
A Mandritis
I found Jennifer at Chancellors to be incredibly knowledgable and professional. She has obviously been in this business for some time and it was a pleasure to deal with a more mature agent. Although I did not proceed with Chancellors, due to a change in personal circumstances, I would not hesitate to recommend Jennifer to others.... Read more
14th Nov 2024 (9 weeks ago)
C Salmon
Jennifer knowles very helpful knowledgeable and charming, excellent agent... Read more
13th Nov 2024 (9 weeks ago)
A Bhathal
Chancellors were fantastic during my recent flat purchase in Sunninghill. All of the staff from the people doing viewings to the sales team in the office were super helpful at all times. From Kallee who showed me 4 properties in total, to Alex who helped push things along with the final sale when things got pretty complicated! He was the person in the middle who went the extra mile and took the stress out buying a new property! Thank you also to Daisy who was super flexible with her time and availability when i needed a kitchen designer to come and measure up before i had completed on the property, she juggled so many things to work my availability and that of the kitchen ppl. Thanks so much to the whole Sunninghill Office, you were great????... Read more
Buyer
21st Oct 2024 (12 weeks ago)
L James
Dealing with Jennifer at Sunningdale in connection with a property rental has been a joy. Everything was dealt with at our pace and our queries were readily answered. We were not pushed into making any decisions until we had had time to discuss things with family first and are very happy with everything to date. Thank you Jennifer and team :)... Read more
Tenant
12th Aug 2024 (22 weeks ago)
I Drabik
We had a very good impression of these Estate Agents from the beginning; professional responses to our phone calls, organising property viewings quickly and effectively transferring information between the client and the landlord. I can recommend to anyone looking for a new place to live.... Read more
31st May 2024 (7 mo. ago)
A Preda
Alex French and an Estate Agents you can not trust .
My offer has been accepted, mortgage approved , money laundering fee of £80 paid to the same Estate Agents and passed , solicitor fee paid , the property was updated on their website to Sold STC and two weeks later he called to advise me that the vendor has decided to sell to another client .
Like in any other reviews I have read here Alex French has blamed the seller instead of addmitting that he was opened to offers during all this time .
I have asked for my £80 for money laundering checkes to be refunded since this is the only Estate Agency that is running money laundering checks independently and I wont need this in the future however I have been refused and even more assured that I am on their priority list to find me a property and have viewings even these properties are not yet on the market .
My question is ,who can assure me that this wont happen again?
And how many people have been told the same ???
It isn't enough that this process is stressful as it is but also you need to deal with a man of no honour that plays with people's money and feelings .
It's a shame that there is no law to protect the buyers and where to file a complain.... Read more
Buyer
11th May 2024 (8 mo. ago)
P A
Highly unprofessional and unapologetic. I have made an offer on one of their listing for which I did not get any response for 10 days despite my chase to get an update. When I have made a formal complaint, I was sent a rejection letter to my offer and I was advised that seller has accepted another offer. Also, I was offered monies to close my complaint which annoyed me even more.I have been trying to work out the reason for it which may be not accepting any of their mortgage/legal assistance offers or probably selling this property to one of their contacts by making a disclosure to my offer. The whole incident is bizarre. I have taken my complaint to property redressal scheme to find out exactly what has happened. Please do avoid this estate agent and all the pain staking dealing with them.
In response to the owner statement: I did write to directors with my complaint and your response was a complete eyewash and thats why, I have taken my complaint to property redressal.
Final Outcome- Complaint was upheld by Redressal against Chancellors.... Read more
Buyer
10th May 2024 (8 mo. ago)
C Skinner
Jennifer Knowles was helpful and proactive and shows a good understanding of what a landlord requires.... Read more
Landlord
4th Apr 2024 (9 mo. ago)
R Rogers
Alex has been highly supportive and hugely patient in assisting me. He has been extremely diligent and proactive. A truly genuine person who has the courtesy and emotional intelligence to genuinely support people in a very difficult process.... Read more
28th Mar 2024 (9 mo. ago)
C wines
Kate, in Chancellors Sunningdale was very professional, extremely helpful and very understanding. An excellent service. thank you... Read more
25th Mar 2024 (9 mo. ago)
N Sood
Ms Jennifer Knowles provided invaluable support during the letting of my property in Ascot... Read more
Landlord
8th Feb 2024 (11 mo. ago)
D Martin
Thank you so much to Jennifer and the Team at Chancellors. They managed the whole process from property decoration to letting without any problems. The experience I have with them has been an absolute pleasure! Thank you David... Read more
Landlord
8th Feb 2024 (11 mo. ago)
M Stroud
We have had great service from the team at Sunningdale especially Kate Coltman who has been professional and helpful throughout the process she has very quickly dealt with questions we needed answered, keep up the good work it’s been a pleasure dealing with you.... Read more
15th Jan 2024 (1 year ago)
B Warren
Alex French provided invaluable assistance during my sale by visiting the property to attend to some necessary tasks in my absence. I found his positive, charming manner most reassuring.... Read more
Seller
8th Jan 2024 (1 year ago)
A Krishnan
It’s the first time dealing with Chancellors, the process went really smooth and Kate Coltman was really helpful and answered all my questions during the viewing!... Read more
22nd May 2023 (1 year ago)
J Whitehead
We have been very happy with the service that we have received from Chancellors. Kate has been exemplary in dealing with our queries and speedy in returning our calls.... Read more
17th May 2023 (1 year ago)
Nick
Kate is friendly, professional and responsive and has made the process of viewing and referencing extremely easy and quick!... Read more
13th May 2023 (1 year ago)
S Telford
Have received an excellent service from Kate and team at Chancellors. Kate was very efficient and kept me informed at every stage of the process. All communication has been handled promptly and Kate has ensured a faultless experience.... Read more
29th Apr 2023 (1 year ago)
A Rumon
I m very happy for their service.... Read more
29th Apr 2023 (1 year ago)
M Loiterton
Great service, attention to detail and reliable contact and follow up. Could not be happier with Kate's service.... Read more
21st Mar 2023 (1 year ago)
B MILES
George is very professional and knowledgeable person. Very polite and punctual.... Read more
14th Nov 2022 (2 years ago)
L Marshall
George is ia very good listener and takes my needs and requirements into consideration, to help me find the best property match. George did research to answer my preliminary questions.... Read more
10th Oct 2022 (2 years ago)
T Hadjigeorghi
Kate is so professional and so great at making sure she keeps you updated with letting of my property and going the extra mile. Thank you Kate for your professionalism and so lovely working with you!... Read more
Landlord
10th Sep 2022 (2 years ago)
G .Sinclair
Our Agent Kate Coltman never let us down; she is hardworking, efficient and honest. If you are looking to let your property, ask for Kate!... Read more
Landlord
8th Sep 2022 (2 years ago)
B Man
Amy Griffin was amazing to deal with. Very helpful and knowledgeable of the property we were interested in. She remained professional and had a positive attitude throughout the process. Deserves a promotion!... Read more
27th Aug 2022 (2 years ago)
T Bunch
From a landlord’s perspective, Kate and Rosie have been very helpful and thorough throughout the rental process. I appreciate their prompt communication and the fact that they always follow up their phone calls with an email so we’re all on the same page and can easily refer back to the written communication so there’s never any doubt. They are both very professional and proactive and have made the rental process very easy. I also appreciated the “open house’ viewing of the property which was a much more efficient method of showing the property to multiple applicants on the same day. Our current tenants were very appreciative of this as well. The fact that our property was leased within the first 5 viewings is a bonus! Thanks, Kate and Rosie, for going above and beyond and for always answering my questions and queries promptly and efficiently.... Read more
28th Jul 2022 (2 years ago)
R goindi
Kate was brilliant when it came to showing us the property we wanted to view. She was helpful and able to answer all our questions and is currently helping is through the lettings process. I wouldn't hesitate to use Chancellors and Kate in the future for any other lettings needed, her professionalism and ability to constantly reassure us as prospective tenants knows no bounds.... Read more
Tenant
25th Jan 2022 (2 years ago)
P Williamson
I have to take the time to say, Molly is fantastic, and she helps Chancellors stand out above all the competition. She's so professional and always attentive. Throughout our property search she connected with us by phone and following up by email every time a new property came on the market, and we felt cared for with that personal touch you only get from the best service providers. I cannot recommend Chancellors highly enough, and especially Molly. If you're looking for a property, go and see Molly at Chancellors..... Read more
6th Oct 2021 (3 years ago)
L Borysiak
Molly is an absolute star!! Extremely helpful and very professional. Nothing was too much to ask and she’s been a massive help with my property search!! Thank you!!... Read more
22nd Sep 2021 (3 years ago)
J Goulty
Absolutely thrilled with Chancellors. Chelsea has given incredible service - friendly, professional, and unbelievably helpful! Definitely will be using again in the future.... Read more
9th Feb 2021 (3 years ago)
J Gill
Tania has been very helpful and professional in connection with letting my apartment.... Read more
Landlord
9th Feb 2021 (3 years ago)
K Someren
Please do yourself a favour and don't use them!
We're having an awful experience of letting our property through Chancellors and frankly I don't know what we're paying the management fee for. The pre-tenancy inspection and inventory were not done until after the tenants had moved in, so we have an incomplete and inaccurate report and inventory, which we've still had to pay for! Perhaps worse still, I've been sucked into discussions with third party providers to deal with this incompetence. I may as well have managed the letting myself. The staff in the Sunningdale office are helpful & courteous but our experience is that once the deal is done, you're left with faceless, slow & inefficient central office service.... Read more
Landlord
23rd Nov 2020 (4 years ago)
I Sabharwal
Bad experience with Chancellors, fixed a property viewing with them today, the agent did not turn up, did multiple calls but couldn't follow up. Not professional!... Read more
11th Jul 2020 (4 years ago)
M Packer
The service I received from Russel Gooden was first class. Dedicated and helpful, he knows what his clients are looking for. I would highly recommend!... Read more
13th Feb 2020 (4 years ago)
F Taylor
Russel was knowledgable and supportive throughout the whole process - always there to lend advice. Thoroughly recommend... Read more
11th Feb 2020 (4 years ago)
K Dawson
Russell Gooden was fantastic from the valuation all the way through to when we completed, would always recommend. 5*... Read more
Seller
11th Feb 2020 (4 years ago)
O Shashaa
Avoid the entire Chancellors Group at all costs, sneaky crooks who rely on sneaky contracts, no service from them at all.... Read more
11th Sep 2019 (5 years ago)
S C
Both the sales and rental departments at Chancellors provide a first class service. Updates on viewings are consistently given within 24 hrs of each visit, general updates on the marketing of the property are issued every week, the personal service is outstanding - if the person you call is not in the office they always call you back. The professionalism of every member of staff makes dealing with Chancellors a pleasure. I would not hesitate to recommend this agent.... Read more
Landlord
23rd Jul 2018 (6 years ago)
K V
Tabrez and Rohan has been extremely helpful, knowledgeable and professional from beginning to end. All emails and calls were answered promptly, with them often going above and beyond requests. They are very engaged and one cetainly do not feel like just another client to them! No stone was left unturned to find viewing options. I highly recommend this estate agency!... Read more
29th May 2018 (6 years ago)
J Owen
Excellent service from lettings by the whole team of Tabz, Rohan and Kate. Robert on the sales side as well was helpful as we are looking at both options. Certainly the place to go to if you want GENUINE and HONEST advice.... Read more
16th Apr 2018 (6 years ago)
Y sheikh
Highly recommended
My experience with Sunningdale Chancellors office has been exceptional! Very impressed with Tabs and Rohan they helped me secure my Apartment smoothly, went the extra mile to support me in every situation, I highly recommend the Sunningdale Office, super friendly and very professional.... Read more
Tenant
28th Feb 2018 (6 years ago)
E Service
Don’t expect a phone call back from these guys. They’ll fob you off; they don’t address you by name; they’re sneaky at the terms they stick into contracts; staff come and go and they don’t have the courtesy to tell you; and customer service is a dead art here. Stick with Hamptons and Romans if you want to be treated like a human being, particularly if you’re expecting them to coordinate the handing over of substantial amounts of money for a major life decision - Chancellor in Sunningdale just don’t get it.... Read more
27th Feb 2018 (6 years ago)
F Zanasi
Tabrez was excellent to work with in both finding, signing and settling in new tenants. He constantly kept us up to date and was always responsive and helpful when we had questions.... Read more
Landlord
21st Feb 2018 (6 years ago)
T Syed
Chancellors Sunningdale has been an excellent estate agency. I have rented through them twice and on each occasion have received the best service from all their staff. They were quite good in understanding my needs and were very accommodating in arranging viewings, scheduling meeting. Also they didn’t charge any fee upfront and were very focused on getting me the right property.
Speacial thanks to Tabrez from Sunningdale office who was very helpful throughout the letting process. He is immensely knowledgable of the market and is always open to accomodate customers needs. Very good experience overall!... Read more
Tenant
15th Feb 2018 (6 years ago)
V Parshin
The new manager, Tabrez, seems to know exactly what he is doing and was very helpful in arranging a tenancy in a very quick turnaround.... Read more
Landlord
14th Feb 2018 (6 years ago)
K Parshin
Great experience working with Tabrez from Chancellors. Extremely efficient with search and negotiations with perspective tenants for our flat.... Read more
Landlord
20th Jan 2018 (6 years ago)
S Roberts
Chancellors apparently cannot count from 1 to 10 as they affix their sign boards wherever they like without any concern about damage to peoples property. Having bolted a sign board to my fence they were then completely unconcerned about it or any damage or inconvenience caused.... Read more
26th Jun 2017 (7 years ago)
S Spearing
I bought a bungalow from Chancellors Sunningdale. Despite being on their mailing list for a small house or bungalow, I found it on Rightmove! FIltering of properties to specific clients is therefore not good. However the gentleman (Frazer Chown) who showed me round was very considerate to the owner who happened to be there and also keen to get answers to my questions. Subsequent dealings with Frazer were similarly productive, answering my calls or e-mails promptly.... Read more
Buyer
5th Jul 2016 (8 years ago)
C S
Paul Bosanko very rude and unprofessional. Could not recommend. I would have registered no stars but then I would be unable to post.... Read more
31st May 2016 (8 years ago)