D Najm
Keira Clisby has been super professional, knowledgable,quick to respond and very easy to communicate with. She has been helpful and supportive. Call and ask for Keira in Chancellors/lightwater branch and she will always be there to assist. Thank you Keira for your great service . All the best.... Read more
29th Oct 2024 (15 weeks ago)
N Kendall
Huge shout out to Lewis Denny who has been extremely clear and transparent whenever I've had dealings with him - especially on the current property I'm looking to purchase. Always cheerful, chirpy and clearly goes the extra mile!!... Read more
Buyer
18th Oct 2024 (17 weeks ago)
D Taylor

Unfortunately you cannot leave less than 1*. Chancellors Lightwater are truly the most unprofessional company I have ever had to deal with. As a seller the marketing price was agreed upon, we were then badgered into quickly signing into a contract on the back of being told that they had a buyer who wad really interested in the property and wanted to view immediately - Needless to say this buyer never viewed the property ( Ploy perhaps to get us to sign quickly?? ) Property is then photographed and sales literature generated but 20K below the agreed asking price, we then challenge Chancellors on this and was advised that all would be OK and that interested buyers would offer in excess - really why would anyone pay more than he advertised price?
We had been advised by Chancellors during their sales presentation that all the agents in the Lightwater office are local to Lightwater and have a great knowledge of the area, hence they were the best agents in the area for selling.
Well the Open day arrived and we were advised that 5 couples were interested. The agent hosting the open day didn't have a clue of the local area, he had trouble finding the property and more so didn't have any knowledge of the property, which resulted in him knocking on our neighbours door and asking them - how completely unprofessional? Furthermore when potential buyers were asking him the price that would be accepted he was saying the value that was 20K below what we wanted.
Basically Chancellors took no notice of our expectations and are only driven for a quick sale. Their Management is non-existent their work ethics are non-existent. Fortunately after raising our concerns in the form of a Formal Complaint we have exited from their contract.
Please do take on board our experiences and give careful consideration before signing up with this unprofessional outfit.... Read more
Seller
29th Sep 2024 (20 weeks ago)

Hi all potential Buyer's/Sellers, in the past, selling a property used to be a straightforward task for many. However, in the current market conditions, the process has become more challenging. Prospective buyers book appointments, and they often try to negotiate lower prices in an attempt to capitalize on any potential financial losses for the seller. Therefore, it is crucial to engage the services of the right real estate agents. In Lightwater, one standout among the sales representatives is Chancellors, particularly Miss Holly, the branch manager. She excels in her role, providing valuable advice, support, and guidance to ensure that the best interests of the seller are prioritized. Unlike other agencies that may have focused solely on their own gains in the past, Miss Holly and Chancellors are dedicated to securing the optimal outcomes for their clients.
Furthermore, she arranged for her staff to visit my property in order to familiarize themselves with it, which was a kind gesture covered by the business expenses. She also personally contacted me to address any concerns, providing reassurance. Lewis, a member of her staff, has been consistently helpful, always available to answer calls and support us as needed. While it may be common for potential clients to base their decisions on reviews, I assure you that this review is sincere. I highly recommend Chancellors, specifically Holly and Lewis, and Keira to anyone in need of a reliable agents. ????... Read more
Seller
18th Sep 2024 (21 weeks ago)
T Egan
If I could give 0 stars I honestly would. AVOID AVOID AVOID! THEY SCAM YOU!
They tell you things you want to hear and do not deliver!
What happened to no sale no fee? It’s been 2 years since we put our place on the market. They told us if they could not sell they would not charge us. Now they are sending us threats of legal action if the invoice is not paid. Super incompetent and do not know what they are doing. Do not buy or sell through them! Run as far as you can otherwise you might get stung with their scam next!... Read more
Seller
15th Sep 2024 (22 weeks ago)
N Dee
I am extremely disappointed with my experience at Chancellors Lightwater. After having my offer accepted on a property and starting the buying process, I was unexpectedly informed that the property was sold to another buyer who offered a higher price, despite my offer being accepted and us already incurring costs for surveys and legal fees. This practice, known as gazumping, is not only unethical but also highly unprofessional.
Chancellors Lightwater showed a complete disregard for the time, effort, and money that goes into the home-buying process for their clients. I would caution anyone considering using their services to think twice, as their business practices seem to prioritise profits over trust and integrity.
Avoid them at all costs!... Read more
Buyer
14th Jun 2024 (7 mo. ago)
A Nagi
The Chancellors at the Loudwater, Matt Carter, Holly Valentine & Kashan Mohammad proactive & courteous professionals in communications. Kept me informed throughout the process in finding the property to meet my requirements. I much appreciated the Chancellors services.... Read more
13th Jun 2024 (8 mo. ago)
I Bankauskaite
We have been searching for a property for a while and met loooots of agents, but Lewis was just brilliant! Easy to talk to, showed the knowledge of the property... Polite and you can feel he loves what he is doing, more people like him, that will make everyones day!... Read more
L Taylor
We chose to put our property on the market with the branch as we had such a positive experience when purchasing our property with them a couple years ago. From day one we have been met with a friendly positive attitude. Matt has been brilliant to work with. I highly reccomend!!... Read more
Seller
14th Mar 2024 (10 mo. ago)
E French
Kashan Mulhammed was assigned to my sale. I found him to be professional, courteous, diligent and dedicated to his role. He achieved a sale for me in approximately six weeks which was a wonderful result in a difficult market but Kashan never gave up.... Read more
Seller
24th Feb 2024 (11 mo. ago)
D Pressinger
Kashan has been very friendly and was polite and accommodating while I set out to find the right property. Viewing was a very pleasant experience. Thanks.... Read more
31st Jan 2024 (1 year ago)
D Ryan
Holly and her team at Chancellors Lightwater office handled our house purchase 8 years ago when we moved into the village and subsequently, our recent sale of the same property. On both occasions all administrations were carried out very professionally and without delay. We were kept informed of all developments promptly and always had the impression that our sale/purchase was important to them, as well as us. We cannot recommend them highly enough.
If only all estate agents were like this !
Finally, a big shout to Michelle and Kashan who took care of all the viewings and were always very polite and knowledgeable about the property.. and importantly were also very easily contactable for appointment times etc.
If you choose Chancellors’s in Lightwater for your sale or purchase you will not be disappointed.
Tim and Debbie Ryan... Read more
Seller
5th Jan 2024 (1 year ago)
M leung
Kashan is helpful and professional. We apprciate his help!... Read more
4th Jan 2024 (1 year ago)
O Hickmott
We were shown around some properties by Kashan. He was very helpful in suggesting other houses that may fit our criteria, and whilst on the viewings, he had clearly taken the time to memorise details about each house, and he knew the answer to almost every question, and was happy to find out for us any other queries we did have. We really appreciated his level of professionalism!... Read more
13th Dec 2023 (1 year ago)
I had my house on the market with chancellors for 7 months as this was the contract length and had no offers or barely any viewings. I couldn’t get out of their contract!
They priced my house too high to get businesses and lost on potential buyers to a point when the market crashed I had to accept a very low offer, loosing thousands. after using another estate agent my house is under offer. If chancellors was honest with their pricing, I would have sold my house 8 months ago when the market was better and wouldn’t have made a huge loss. Please avoid this firm.... Read more
Seller
17th Nov 2023 (1 year ago)
K D
We recently requested an appraisal on our property, and we were lucky to have Holly Valentine complete it for us. She was efficient, knowledgable, and very competent. She is obviously very professional and good at her job, and also a pleasure to deal with.
Thanks, Holly!... Read more
16th Nov 2023 (1 year ago)
C Bull
Matt and the team have been fantastic. Great communication!!... Read more
25th Oct 2023 (1 year ago)
M Kapoor
Matt was the estate agent who showed us what would become our new home. He was always reachable, and extremely flexible as plans changed due to forces outside our control. Would work with them again.... Read more
Buyer
25th Oct 2023 (1 year ago)
T Cartwright
Kashan was incredibly professional both pre and post viewings... Read more
23rd Oct 2023 (1 year ago)
B Jonas

Worst estate agent ever!! Please avoid this firm at all cost!! They got my business by overpricing the value of my property at £800K and signed me to a 6 month contract that I can’t get out off and within the space of 3 months they pressured me into reducing the property price to £650K. Recently I’ve been asked to further reduce the property price to £625K. How can an estate agent reduce a property price that they valued nearly £200K off their valuation figure? They are obviously very inexperienced cowboys that are only interested in getting their commission whilst selling extra services. And as for their contract, I signed it on the 2nd of May 2023 and on the 2nd of September, I’ve given my notice to come out of their 6 months contract and now they are telling me that I can’t come out of their contract until 27th of October, which is nearly 7 months! And if I do I will need to pay for their services i.e photos and advertising fees etc..
As for the viewings, there were only total of 10 viewings. 3 of them was produced on the back of one of the estate agent- his own words.
And recently I just came across one of the viewers that wanted to view my property even made a complaint about how it was difficult to book viewings with them and how they never showed up.I’m guessing these negative factors play a massive part in getting a sale. Obviously there is the crisis with the interest rates but speaking to other estate agents that are local to me state that there are still buyers out there and I’m guessing Chancellors are scaring them away. Finally I did complain to Holy about their very poor customer service but she wasn’t interested. not even allowing me to at least come out of their contract and instead actually told me more photos needed to be taken to even trying her luck to get me to sign another 6 months contract with them!
I mean what a joke…honestly. I’m stressed because of these people. Now, take my advice and stay clear of these people.... Read more
Seller
7th Sep 2023 (1 year ago)
L Viet
As a potential buyer, I can definitely state that the experience dealing with Chancellors Lightwater has been horrendous - we are involved with many different estate agencies as part of our House search and we've never been even close to such a low level of customer relationship.
* A property visit booked and noone shows up for it - thank you we live 30 min drive away.
* Another visit booked and agent is 15 min late - barely any apologies.
* Not using email communications despite repeated requests to do so (too busy at work to answer every estate agent phone call).
* Keep calling on the phone and leaving messages / email as "do urgently need to speak to you" while there is nothing urgent.
* Can not make an offer without solicitor details - which is non-standard. Says it's because of "id checks" that are not needed anywhere else / shouldn't need a solicitor.
* Tries to force-sell own solicitor service.
* System doesn't let them book an offer without solicitor details.... Read more
Buyer
6th Sep 2023 (1 year ago)
S Tritton
Regular and excellent communications, Polite, friendly and knowledgable... Read more
1st Sep 2023 (1 year ago)
J Strothmann

We decided to sell our property with Chancellors a few months ago and the experience from start to where we are now, where we finally had a really good offer that we accepted, has been amazing. Holly and the entire team have been really supportive, communicative, providing really good advice and kept us up to date the entire time.
We were able to follow the market based on the advice that we were given. We had regular updates, consistent communication and all that was done around our time; I appreciate that we weren’t always easy to reach but Chancellors always kept trying.
We are extremely excited that we’ve finally had an offer that we accepted and can proceed into the final stages and would definitely choose Chancellors again if we had to sell or even buy.
Thank you so much!
Edited 01/08/23 -
The original sale had fallen through due to being in a chain and one of the parties being unable to commit, the team did their best to re-market the house and we are now proceeding with a no chain buyer and hoping to complete as soon as humanly possible. This was great work done by Holly and the team.... Read more
Seller
1st Aug 2023 (1 year ago)
C Sawdy
I was very pleased with the service Holly and the team have provided throughout the marketing and sales process. From the get go, I can see that there was a lot of analysis, preparation and attention to detail, involved in the process and in an uncertain world, this is a reassuring foundation with which to entrust a sale to an agency. The team were enthusiastic, quick to respond with just the right amount of push and shove along the way. Very pleased with the work and outcome.... Read more
Seller
22nd Jun 2023 (1 year ago)
T Ward
Hard working, persistent, polite, diligent, analytical. Achieved the sale.... Read more
Seller
14th Jun 2023 (1 year ago)
S studd
On the 25th January 2022, our offer was excepted and we instructed our solicitor. Everything was proceeding well to the point of exchange. When the seller revealed that he had not found anywhere else to buy. We waited and waited, all the time phoning chancellors to try and find out what was happening. Finally our solicitor had enough and sent us a bill for all the work that he had done. Following a phone call from Matt 6 weeks ago , who asked what was happening and did we want to pull out. To which we said no. Today we have received an email saying that the seller no longer accepts our offer and upon going on Google , we find the property back up for sale. Upon contacting Matt , he told us that the seller is going to stay put for another year. So if you want to waste money on a solicitor and all the relevant searches and not buy a house . Then I recommend Chancellors otherwise I would go elsewhere.... Read more
Buyer
20th Mar 2023 (1 year ago)
B Miny
Elena Timofejeva from Chancellors - Lightwater was great and helped us to look at all the options available.... Read more
17th Mar 2023 (1 year ago)
C kececi
Amy was quite helpful and she has answered all question that we asked about properties .... Read more
9th Jan 2023 (2 years ago)
M Cotton
Although these estate agents are notorious for over-pricing their inventory and leaving houses for sale on zoopla for 6 months even though they are SSTC, we wade an offer on a house. They never had the courtesty to even call us back with a reply. We assumed that the offer wasnt accepted by the vendor, but still, we missed out on a house purely because the staff couldnt be bothered to treat us with respect. Staff never call you back and are shady with their information,. (apart from 1 or 2 select few: Matt has always been professional) Apart from that, stay away especially if you are a buyer.... Read more
Buyer
5th Sep 2022 (2 years ago)
C Elcome
Though Cameron was "new" to the post of Sales Negotiator he showed a great deal of confidence if a little shy..He was polite and articulate and responded to my quizing questions truthfully if he did not know the answers he would get them.Overall, he is a credit to Chancellors and a very likable youg man.
There was a problem when we visited a property in West End when the office had provided him with the wrong keys for access to the bungalow !!Very awkward for him but he bounced back and we carried on to the next visit.... Read more
15th Jul 2022 (2 years ago)
L Tobin
I contacted Matt at Chancellors in Lightwater to ask him to keep me informed of any new properties coming to the market. I gave him our set of requirements.
Matt kept in touch with me regularly and when are suitable property came to market Matt contacted me and arranged a viewing.
Matt then went out of his way to ensure a second viewing could be undertaken at the weekend for my husband, following which he supported us in ensuring our offer was realistic and acceptable to the vendors.
Since our offer has been accepted, Matt has kept in touch regularly. He has been professional and courteous at all times and has communicated backwards and forwards between ourselves and the vendors.
Many thanks Matt,... Read more
14th Jul 2022 (2 years ago)
G Kite
DO NOT USE!!! Rubbish… overprice your house then do nothing to sell it. Had to complain to directors to get any attention. Didn’t even change the sign to sold!! Avoid!!
Many viewings unplanned, late and uninformed.
Further to your reply…. I’ve already emailed that address prior to this post and you’ve still failed to deliver service… replying to overcome a negative response failed…... Read more
11th Jul 2022 (2 years ago)
Lulu
Very helpful and approachable team. Easy to communicate with with quick response to any queries one may have. Big thanks to Matt C to for helping me find my dream home.... Read more
Buyer
31st Mar 2022 (2 years ago)
A Chaudhry
Great result after a poor service from another local agent! Matt and the team worked hard in getting us viewings and an offer we were over the moon with! Thank you so much!... Read more
Seller
29th Mar 2022 (2 years ago)
L S
Quite literally the worst estate agent I have dealt with, properties advertised are not for sale, trying to book a viewing is near on impossible, no one ever calls you back. I give up on Chancellors and will buy a property through another estate agent... Read more
Buyer
26th Nov 2021 (3 years ago)
L Murphy
We secured a sale of our house after a number of attempts with other estate agents due in the main to the efforts of Cameron Cawte, Senior Sales Negotiator. From the moment he was assigned to our case he exhibited a friendly, professional and skilled approach not only to how he dealt with us but in his handling of prospective purchasers. He maintained contact, kept us up to date, upsold our property at each viewing and, at his suggestion to a proposective purchaser who was viewing another property, introduced our property resulting in an offer we found acceptable. He has maintained contact since and has assisted in making the process as smooth as possible. I cannot recommend him highly enough and thank him for his work on our behalf.... Read more
Seller
26th Oct 2021 (3 years ago)
P Veal
Cameron has been a great help to us looking for a new property. He's shown us some great properties and has made some good suggestions throughout. Above all, Cameron is just a really nice person and is really easy to work with. Would highly recommend! Thank you for all your help so far!... Read more
25th Oct 2021 (3 years ago)
R Crampton
I recently encountered Cameron CAWTE, who has been assisting us with the sale of our property and the struggle to find one to purchase. Although not entirely stress free, Cameron has gone out of his way to make the experience as painless as possible. He is a very engaging young man and has deployed his undoubted skills very professionally. I would recommend this company and Cameron in perticular.... Read more
Seller
5th Oct 2021 (3 years ago)
O Stewart
I'm a first time buyer and was helped by Cameron. Really good communication from him and he kept me up to date with what was going on from the start. 10/10 would recommend... Read more
Buyer
28th Sep 2021 (3 years ago)
K Kay
We bought our house through Chancellors in Lightwater and now six years on, we're also selling it through it them. No matter which side of the transaction you're on, the service is excellent.... Read more
Seller
22nd Aug 2021 (3 years ago)
S robinson
Excellent service once again from Holly and her team. This is the third house I have sold through Chancellors in Lightwater
- they always get great results and a pleasure to deal with.... Read more
Seller
15th Aug 2021 (3 years ago)
S Smith
The agent didn't know details about the listed property and had to call back after checking with the owners. Noting of the kind happened, only for me to find that already sold when called chasing.... Read more
5th Aug 2021 (3 years ago)
S Hammond
Excellent customer service. Well designed website with just the right amount of details on each property.... Read more
25th Jul 2021 (3 years ago)
T King
Georgina at the Lightwater office has been amazing throughout our search for a new property. She stayed focused on finding us a property that fitted the requirements and kept us informed on a regular basis. She's highly recommended and we will happily refer to her again in the future.... Read more
7th May 2021 (3 years ago)
Poor communication & very hard to arrange a viewing. No help whatsoever during our buying process. Certain agent refused to help us arrange a moving in date due to not using the solicitor recommended by chancellors. We were even told to ‘chill out’ at one point when asking for updates on our new house. Phone calls never returned - our offer was also declined before being put forward to the seller ( we now know this is illegal) .. We had to meet the seller in the end an exchange numbers to make the process run smoothly. The list goes on.... Read more
Buyer
5th May 2021 (3 years ago)
H Singh
Ioana has been thoroughly helpful during the process of finding a new tenant for our property in Lightwater. She communicates regularly with us to inform us of any updates and even installed a smoke alarm prior to the tenant arriving! Thankyou very much Ionana x... Read more
Landlord
5th May 2021 (3 years ago)
R shah
Georgina Turner from the Chancellors Lightwater branch was amazing at finding suitable properties with our specific requests for a property. She was very proactive in helping us find the perfect home, and where there were properties coming onto the market, she would call us to recommend to go view the property that ticked the boxes with our requirements rather than wasting time seeing houses that weren't suitable. When viewing the property, she was very knowledgable when asked questions. She also had some great knowledge of the local area which helped us make an informed decision. When we found the perfect home, we put an offer in, Georgina kept in communication and was delighted that our offer was accepted, especially as it was a sought after property. Thank you again Georgina for being super helpful and making the process so easy.... Read more
Buyer
23rd Mar 2021 (3 years ago)
A Dillon
We've recently bought and sold through Chancellors (specifically with Georgie), and the whole experience has been fab. Really stress-free and a very friendly and reliable service. Highly recommend.... Read more
Seller
18th Mar 2021 (3 years ago)
P Hurley
After months of searching I saw a property on Rightmove. I messaged regarding a viewing and got a call the next morning. When viewing with agent Georgina she was knowledgeable of the property and locality, we didnt feel pressured and was able to view the property at ease. Georgina made the who process of putting in a offer easy and we felt really comfortable buying our first home. Many Thanks Paul :)... Read more
Buyer
7th Mar 2021 (3 years ago)
O Nazimi
Thanks for all the support in helping us transition to our new home. Georgie was great in keeping us updated through the process!... Read more
11th Jan 2021 (4 years ago)
P Bull
Do not put your house up for sale with these people , I tried to view many properties over 3 months got not one viewing... Read more
2nd Dec 2020 (4 years ago)
I Abri
This is a review for Georgina Turner, who proved to be a real asset during the stressful period associated with the purchase of our house. She was always positive and willing to answer any questions we had of which we had many as the purchase went through during the pandemic.
It took us many months to find the right property for our downsize move and during this period we must have met every representative from most of the agents in a large area and I have to say there were only 3 individuals who impressed me with their proactiveness and salesmanship and Georgina was definitely one of them.
She followed up and communicated well and we couldn't have asked for more.
As for Chancellors as an agent, not so impressed. Our purchase process was handed over to someone at their HQ whose role was to make sure the purchase went trhough smoothly. Apart from an initial email, I never heard a peep from them, which is where Georgina went beyond her remit to help us out.... Read more
Buyer
24th Nov 2020 (4 years ago)
K D'Imperio

DO NOT USE.... Chancellors valued my property way higher than it is worth to win business. Do not fall for the same mistake I did... they have lots of market presence but notice that 95% are for sale and not sold. They tie you in to a long sole agency contract and just ask you to reduce.. sometimes twice in the space of one week!!!
My property was on the market in June and they have not had one viewing. When out of contract, they tried to claim if I go with another agent, be sure of who their introduced buyers are. By 'Introduced', they classify this as someone spoken to about your property and not necessarily actually been out to view. Based on this I was expecting at least 100 people being in the profession myself. When withdrawn the list of 'spoken to / emailed to' buyers was no more than 30. They claim to be a good agent and use neighboring offices to play to their advantage however clearly this had not been done due to the few people spoken to despite being on market for 3 months.
Leads were missed and or not called until the next day. Not a proactive agent and only interested in the money-earners. Anyone with a 1/2 bedroom - AVOID AVOID AVOID.... Read more
Seller
7th Sep 2020 (4 years ago)
B Woof
Unprofessional outfit that lies to its customers.Tried selling my property with these guys who faked market interest and also fabricated viewings. When I requested to be present at one such viewing - strangely the interested party didn't show up. This was following a gut feeling by me that something wasn't right. After 6 months of complete juvenile flannel - I moved to Carsons, also in the village, and they sold within a month. Save yourself a ton of childish games and avoid these monkeys.... Read more
Seller
17th May 2020 (4 years ago)
M Keigher
Holly Valentine exceptional... Read more
9th Dec 2019 (5 years ago)
UJ
Communication could be better, nice people... Read more
28th Aug 2019 (5 years ago)
J Elliotr
Just wanted to say a big thank you to Matt and the team. Difficult sale due to the buyers but got there in the end. Great.... Read more
Seller
25th Jul 2019 (5 years ago)
A Brown
We have bought and sold property via Chancellors of Lightwater. Both experiences with them were superb. Our recent Sale was through an Open Day organised and marketed by Holly.
The first family to view our house made an offer and went on to purchase it. The entire process was very professional and efficient - we completed and moved within 3 months. We would highly recommend.... Read more
Seller
12th Jul 2019 (5 years ago)
M Littleboy
I sold my property through Chancellors in Lightwater. They are a great team and kept me up to date every wekk and with every development, many thanks.... Read more
Seller
16th Apr 2019 (5 years ago)
L Dudley
Holly and her team at Lightwater Chancellors have been exemplary. The sale is completed. Thank you all.... Read more
Seller
12th Apr 2019 (5 years ago)
F Thomas
Would 100% recommend Chancellors Lightwater- a consistent, helpful and friendly service delivered by Richard Carpenter and the team. Very knowledgable and proactive!! Thanks for all your help! ????... Read more
1st Apr 2019 (5 years ago)
S Ozgul
Currently in the process of buying through Chancellors. Viewed many properties via them, always found them to be on time, friendly, patient, and well informed. Matt and Lorraine were especially helpful in finding our perfect home.... Read more
Buyer
30th Mar 2019 (5 years ago)
M Johansson

Might just be the Saturday staff but we showed up for our first viewing expecting to meet one of the staff. There was no one there so the owner stsrtst to show us around and when an agent showed up it happened to just be by coincidence and that he wasn't avtiactu supposed to be there. It felt very strange. He hardly said a word to us or what his name was.
We were then sent off for our second viewing with them where he said his colleague was going to meet us. This guy was clearly hungover and smelt slightly like alcohol and could not be less bothered about showing us the property. And we were supposed to have three viewings with this guy. At the last place we just said we wanted to skip it since we felt that the houses they showed us was not at all what we wanted (we had only shown interest in the first property, the other three were chosen by the estate agent). I have never in my whole life seen anyone getting into his car and leaving as quickly as that guy. He clearly was very happy he didn't have to show us the last property since he failed to tell the owner we weren't going to see it.
Safe to say, if a property is for sale by chancellors I will most likely not show interested in it (I've viewed properties with other chancellors offices and had similar experiences) and I would definitely not sell my property with them since they do not send the good sales people out........ Read more
26th Jan 2019 (6 years ago)
H Fawcett
Chancellors secured the sale of our property in Lightwater. From 'Market Appraisal' through to 'Sale Completion' the team worked hard - generating interest through a successful open day launch, giving us feedback on offers and the information to make decisions. Holly and Richard kept us updated throughout and were always professional and helpful.... Read more
Seller
6th Dec 2018 (6 years ago)
O Shashaa
Disgusting creatures, fake smiles and lies, first time sellers, chancellors have tried to trap us with a sole selling rights contract. When I attempted to amend the contact within my 14 day cooling off period I was purposely ignored. Over valued the house and wasted every appointment they made. Absolute amateurs, deceitful horrible humans.... Read more
Seller
5th Nov 2018 (6 years ago)
K nicholls
Fantastic service all round before, during and after buying/ selling. Good follow up and communication throughout. Would highly recommend.... Read more
Seller
18th Oct 2018 (6 years ago)
S Ball
We purchased a house via chancellor's about six years ago and they were a delight to deal with both pre and post sale. When we started thinking of moving again, we were quickly in touch, and I can honestly say over the last two years Holly and the team at Lightwater have stood out from the crowd locally. The level of service from Chancellor's has always felt personal and considered during our house search and I would recommend then without hesitation to anyone looking to buy or sell around Bagshot. We had very specific needs in our search and their communications have always been spot on with what they have shared. Many businesses in the service industry, including a number of local agents, could learn a lot from the way Chancellors does business.... Read more
Seller
10th Sep 2018 (6 years ago)
M evans
Excellent service, kept us informed at all times, Richard carpenter very helpful as the agent who showed us around.thankyou also Karen and Holly for all your assistance at such a trying time.... Read more
24th Jul 2018 (6 years ago)
A Janjua
We had really good experience in our dealings with Chancellors in Lightwater specially Andrew (Senior Sales Advisor) and financial advisor Scott Hanney.
They are thoroughly professionals and honest folks to come across in this line of businsss. They understood our needs and helped us in the best possible way with property search.
I have no doubts in recommending Scott and Andrew. Excellent customer service and care. Highly recommended!... Read more
4th Jul 2018 (6 years ago)
G Webb
Holly and Scott (Mortgage Advisor) have made my home purchase such a positive experience. I would not hesitate to recommend either of them to anyone looking to buy in the area. Thank you both so much! Nothing was ever too much trouble. I didn't take Holly's advice to use Chancellors in-house/recommended solicitors and regret this - please use them if you are able to (despite being a little more expensive you will not be disappointed and the service will be second to none).... Read more
Buyer
28th Apr 2018 (6 years ago)
fionashunt
Very friendly, local team whose knowledge of the area and housing market enabled us to sell our home quickly with no fuss.
Thanks to Rhea, Holly and Rebecca who made the whole process straightforward from start to finish.... Read more
Seller
24th Apr 2018 (6 years ago)
A Dale
Holly and the team were very professional and helpful throughout the entire process of selling my property. They were always available for any questions and offered excellent advise on all parts of the sale. I would highly recommend their services to anyone.... Read more
Seller
24th Apr 2018 (6 years ago)
D Opiola
Excellent service from Riya & Holly, would certainly recommend Lightwater Chancellors to others. Not such an excellent service from the Financial team, never bothered to get back to us (Scott), use somebody independently.... Read more
13th Apr 2018 (6 years ago)
J Baker
An amazing team providing excellent service at the Lightwater branch! Holly Vallentine and Scott Hanney have set the bar extremely high! It was a great experience with the team providing me with information and support all through the journey of purchasing a house. They went above an beyond to ensure I had the right outcome. They genuinely care about their clients and foster a warm and friendly environment. I highly recommend the team for anyone purchasing in Surrey Heath.... Read more
Buyer
28th Mar 2018 (6 years ago)
G Thompson
BEWARE of their absolutely ludicrous contracts when selling, we were first time sellers have been trapped in for the last 6 months with a hidden extra 28 days bonus. - A bad experience from start to finish ranging from bookings continually not showing up, to the estate agents bringing the wrong keys and unable to even get in. Amateur at best and a steep learning curve.... Read more
Seller
21st Mar 2018 (6 years ago)
C Powell
I am going through Chancellors Lightwater to sell my property, and every single staff member has been fantastic. They've kept me in the loop through the entire process, offered great advice and everyone is so friendly. I have felt in safe hands from the very beginning, and I have every faith that the great experience will continue all the way through to completion. Holly and Riya have been my main points of contact, and they have been amazing. Thank you!!... Read more
Seller
20th Mar 2018 (6 years ago)
L Richardson
Holly and her team at Chancellors have made a the whole experience of selling a pleasure! So happy that we chose Chancellors after our friends recommended them to us. They do "exactly what the promise on the tin"!... Read more
Seller
23rd Dec 2017 (7 years ago)
S Depeare
Well through a very stressful point in selling a house, Lisa and Hollie at chancellors lightwater helped me through it. There knowledge and calm-fullness brought me through this time. Very polite and professional all all times which made it possible for me to think about the things that I had to. If I could give you a score out of ten it would be ten.... Read more
Seller
8th Dec 2017 (7 years ago)
L North
Lisa Amer was friendly and helpful and we felt that she had a good understanding of our needs in finding the right house.... Read more
24th Nov 2017 (7 years ago)
A Turner
We were very impressed with the service that Holly and her team from Chancellors gave us when we recently moved. They always resolved any issues we encountered and made the moving process quite straightforward, they also continued to help us with some post move issues so we felt very supported... Read more
8th Nov 2017 (7 years ago)
M Preston
Chancellors sold our beautiful bungalow in Lightwater. Holly and her team were thoroughly professional throughout and helped us every step of the way.
Our sales negotiator was Lisa who was truly superb and nothing was too much trouble. If we had a query she would answer it, and if contact was needed with our buyers she made it and was a brilliant intermediary; and therefore an essential part of the sales process.
There is a big misconception that selling houses is merely about getting them under offer and the rest is just for solicitors to sort out… In our experience this could not be further from the truth. This is where the role of the estate agent BEGINS and Chancellors were second to none (believe us - we tried other agents as well!). They helped us at every step and that is what you are paying your fees for. Karen, the team leader in the Sales Progression Team was also excellent liasing seamlessly between the two solicitors.
Many thanks
The Preston Family... Read more
Seller
11th Oct 2017 (7 years ago)
"July 2016. Manager had 'Little Man' syndrome' thinking he was an invincible Jack the Lad! Tried to cheat by attempting to raise the agreed percentage fee when buyer was found. Head office just as bad, spineless individual who wouldn't acknowledge or apologise or even look into the issue...just money grabbing issuing threat of court action when I delayed payment whilst awaiting some kind of apology. Forced to pay up even though they didn't deserve a penny threatening court action. YOU HAVE BEEN WARNED, READ THEIR CONTRACT BECAUSE IF YOU WANT TO LEAVE OR SACK THEM, THEY WILL GIVE YOU GRIEF. DO YOURSELF A FAVOUR AND USE ANOTHER AGENT."... Read more
26th Jul 2017 (7 years ago)
C Murton
Several complications arose during my purchase which could easily have derailed it completely. The Chancellors agent, Holly Valentine, demonstrated considerable tenacity together with excellent communication and negotiation skills to keep everything on track. The only reason I'm not awarding 5 stars is that when Holly was away for a few weeks I had no single point of contact at Chancellors and things stalled as a result; this was all sorted on her return.... Read more
Buyer
11th Apr 2017 (7 years ago)
C Modha
Sale of property in LIghtwater
Holly Valentine from the Lightwater branch of Chancellors has been extremely helpful throughout the process of selling our house being first time sellers! Once we had our offer and Redecca Chen took over, she was very helpful in making sure we were kept updated.
We would definitely recommend using them going forward, we bought our house through them and sold through them and both times we had an excellent and consistent service.... Read more
Seller
10th Mar 2017 (7 years ago)
T Drewniak
All the staff are very helpful and polite with nothing being too much trouble. The updates from Holly and Phillip during the sales process were extremely helpful- overall a pleasant polite team.... Read more
Seller
27th Feb 2017 (7 years ago)
L Dolman
People have told me that Estate Agents can be a nightmare but Chancellors were great! Toby Gosher, Holly Valentine, Philip Dyason (to name a few) were amazing. Chancellors will be the first place I think of if/when I come to move again.... Read more
31st Jan 2017 (8 years ago)
P Fitzgerald
From the very first phone calls I had with both Holly and Terry at Chancellors, Lightwater, I felt completely confident with their anticipation of my needs, that they were committed to getting the best sale for me, and I can honestly say in all the house selling I have been a part of, this one was the most smooth, worry free, and easiest in my experience. I was kept informed by emails every week, and on the odd occasion I needed to call, Holly was charming, attentive and very helpful. From arranging an open day, to completion was only just over three months, and throughout that time I didn't have a moments anxiety. Chancellors took care of everything, from liaising with the solicitors, the buyers and myself, to sorting out burglar alarms. I will certainly be recommending Chancellors to my friends and family. Thank-you - you did a superb job.... Read more
Seller
6th Dec 2016 (8 years ago)
K Sankrecha
Holly Vallentine has been an absolutely amazing during the process of buying our first home. She was able to perfectly cater to our needs and the whole process was transparent and easy. Whenever we needed information or and update she was always at hand to guide us through. I would like to take this opportunity to say thankyou Holly and that you are an absolute credit to Chancellors!!... Read more
Buyer
19th Oct 2016 (8 years ago)
powerupandgo
I found the staff at Chancellors Lightwater very friendly and helpful. They kept in contact and kept myself and my partner upto date all the way through the process.... Read more
25th Aug 2016 (8 years ago)
M Eves
Really pleased with the service provided by Chancellors. Always kept me informed with the progress of the sale of my house.... Read more
Seller
11th Aug 2016 (8 years ago)
M Vieira
Great guys and very helpful all the way through to completion. Will definetely use them again and again.
They always go the extra mile to ensure all is ok and constantly provide you with updates.
Thanks!
Regards,
Mariana Vieira... Read more
2nd Jul 2016 (8 years ago)
F Parker
Having recently moved house to Lightwater I was particularly grateful to Holly from Chancellors for keeping us informed of the situation during a difficult exchange. In fact she was far more informative and active on our behalf than our own agents. Once again thank you Holly for your help and I am delighted to be able to have the opportunity to write this testimonial.... Read more
Buyer
9th May 2016 (8 years ago)
K Horrocks
Excellent service all round. Ben and his team go the extra mile to ensure you get the result you want . I would definately recommend using Chancellors Lightwater.... Read more
7th May 2016 (8 years ago)
G Muir
I have both sold and bought through Chancellors in Lightwater. Ben and Holly have both been extremely helpful and have made the process as simple and straightforward as possible. I can not praise and thank them enough for their kindness and helpfulness. If I was ever to need an estate agent again I would not hesitate in using Chancellors.... Read more
Seller
5th May 2016 (8 years ago)
D Lawn
I have bought, sold/bought and now sold again through Chancellors Lightwater over the past decade. Regardless of the natural fluctuations in the housing market I have always been able to count on Chancellors to give excellent service and advice. The current team of Ben, Holly and Richard have all worked hard to achieve an excellent price and fast completion, for which I am extremely grateful. Should I return to Surrey I know who I will be calling.... Read more
Seller
4th May 2016 (8 years ago)
E Rourke
Ben, Richard and Holly were great to deal with during the sale of my late fathers property. Having never done something like this before, they really helped me understand the process and guide me through it, and were prompt to answer any questions I had, and quick to respond with new viewings and offers when the first buyer fell through. Would recommend them to anyone in the area thinking of selling or buying.... Read more
Seller
27th Jan 2016 (9 years ago)
L Semper
I was keen to find the best possible agent to handle my recent sales for me smoothly and promptly. I am delighted to say that Chancellors, Lightwater, led by Ben Granville and his team, really met the brief. Not only did they find quality buyers rapidly, but they deployed resourcefulness, tenacity and skill in ensuring that I obtained the best possible prices and solid completion target dates which we held to. There is always a frendly voice, often the lovely Holly, at the end of the line to greet me and I am guaranteed an immediate call back by Ben. I applaud this very reliable team on their whole operation ,which I cannot fault. Having bought and sold properties over the years through Ben's team, I can wholly recommend them as friendly, honest, reliable and totally on the customer's side. I will definitely use Chancellors Lightwater in the future and am happy to recommend them each and every time. I wish you and your team continued success and strength Ben.... Read more
Seller
8th Nov 2015 (9 years ago)
S Gray
I sold my house in Lightwater 4 years ago and have just sold my mother's house, both through Chancellors and would never consider using anyone else. They are efficient, trustworthy, and keep you up to date throughout the whole process. Holly and Ben are an absolute pleasure to deal with. I would thoroughly recommend them if you are selling your property. They have made the experience far less stressful for me which is always a bonus when selling a house! Try them first, you won't be disappointed!... Read more
Seller
27th Oct 2015 (9 years ago)
H Johnson
An excellent experience. I had not bought or sold a house for 50 years during which time so many things had changed that I was almost a beginner. I had continuous and gentle help from the staff at Lightwater, especially, from Mr. Ben Granville who was always cheerful (when I was not! Apologies!) and who tactfully steered me round an awkward (alleged) potential buyer and very quickly found me another buyer who has now bought my house. I had previously sounded out other estate agents in my area, but Chancellors seemed to have the most professional and "clued up" approach. I would have no qualms about recommending them to any other person who wished to sell their house... Read more
Seller
23rd Sep 2015 (9 years ago)
S Panayiodou
What a fantastic team. Ben, Holly and the rest of the team were amazing throughout the whole process – polite, professional and extremely efficient. We were kept in the loop at every stage, and they made what could have been a very stressful situation a lot easier to manage and deal with. We would definitely be back there in 10 years when we move again and would recommend using them to anyone... Read more
28th Jul 2015 (9 years ago)
T Trotman-Dickenson
Holly @ Chancellors is exceptional, helping guide any home mover through the steps of the process and always on hand to help with questions of queries. I would highly recommend if your thinking of selling consider Chancellors, there end to end management of the home move process is first class. Thank you so much Tom.... Read more
Seller
11th Jun 2015 (9 years ago)
M Leopold
Although I have not bought a property through you, the service you provided far exceeds other agency groups I have encountered. You have been regularly in contact and proactive in helping us find a property. I really appreciate it.... Read more
21st Apr 2015 (9 years ago)
A Lallmahomed
We definitely recommend Chancellors. They sold our house within the first day, first hour of viewing and we got the price we wanted. They are very professional and trustworthy, always keeping us informed all through the course of selling our house. We felt very much in control and supported in the process. They are a good team that communicates well with each other and with their clients. Thanks to Ben and all the Team at Lightwater Chancellors.... Read more
Seller
20th Apr 2015 (9 years ago)
K Siva
They got us what we wanted. Holly, Ben, Philip and others at Chancellors did a superb job - negotiating every corners and moments one can encounter during a purchase and made it happen at the end. They are dynamic and very pleasant to work with. There were delays and checks of all sorts - delays, frustrations and impatience but they kept the balance between patience and pressure / progress. Chancellors and the team at Lightwater office are unique and our special thanks to Holly, Ben and Philip for their enthusiastic efforts even when things were not going according to plan. The main point is that they delivered what we wanted. With Best Wishes & Regards.... Read more
Buyer
18th Apr 2015 (9 years ago)
R Oxenham
I can't recommend Chancellors enough! Chancellors made selling my house so quick and easy and not only that they got me the price I wanted for my house. Ben and Holly were really professional and on the ball. When choosing an agency I asked three local estate agencies to come and value the house. I wanted a quick sale and a good price. I am so glad I chose the team at Chancellors. They sold my house for the full asking price on the first day it went onto the market.
Thanks you all so much for your hard work!
Becky... Read more
Seller
27th Mar 2015 (9 years ago)
K Holland
Ben, Michelle, Holly and the team are first class. They are always on the ball and kept us fully informed at every step of our house sale. Really great negotiators and very pleasant people too.... Read more
Seller
14th Oct 2014 (10 years ago)