Ali
Our experience with this agency was notably disappointing due to their unprofessional approach and failure to address our concerns adequately. This has led to significant frustration on our part. We recommend proceeding with caution if engaging with their services.... Read more
18th Mar 2024 (10 mo. ago)
Mo

Unjust Practices and Unresolved Disputes: A Cautionary Tale!
If I could award zero stars, I certainly would, but as that option isn't available, one star it must be – merely to ensure this review garners the attention it deserves. Our interactions with this agency, which initially seemed promising, quickly descended into a saga of disappointment and regret.
At the heart of our complaint is an unjust legal quandary unfairly attributed to us, stemming from the agency’s neglect. Specifically, their failure to secure a housing licence, whilst erroneously involving our names in the application, led to an unwarranted council warning and a fine issued against us, despite us being merely tenants. This oversight was further exacerbated by their brazen attempts to divert us from seeking legal redress through financial enticements, exposing a stark lack of professionalism and a questionable moral stance.
Their approach not only demonstrated incompetence but also a remarkable indifference to fairness and transparency. This experience has starkly highlighted the agency's preference for evasion rather than resolution, leaving us to untangle the mess left in their wake.
For those considering this agency: proceed with caution. Our experiences suggest a need for vigilance and a readiness to question.... Read more
Tenant
18th Mar 2024 (10 mo. ago)
A ahmed
Nice... Read more
16th Dec 2021 (3 years ago)
A Lola
Good reliable and friendly. Did exactly what they said they would. No hidden surprise charges.... Read more
29th Jul 2020 (4 years ago)
A weston

Updated, See below for the original review which still stands, but a bit more info. as I was really interested in the property, so I thought I'd give them one more chance after a huge amount of calling up and bothering managed to arrange a viewing ( embarrassingly they were unable to provide any measurements of rooms so I ended up having to bring my own tape measure). Generally a bit of a shambles (which is not surprising given everything else) but the big thing I want to highlight in this review is they gave me false information as a potential customer claiming over the phone a house on the same street had sold for £50,000 more than it had (I checked) clearly trying to dishonestly inflate the value of the property they were selling.When I brought this up they just brushed it aside.
*original review*
I called up Chisti, two weeks before an advertised open house, I spoke to an agent who at first seemed professional polite and capable. He told me he would send details within a couple of days.
however I heard nothing, in this time I was able to book and view multiple homes with no difficulty with other agents.
In the days leading up to the open house date I called up the agent again and was promised repeatedly information would be sent there was still no sign. I called up on the day and was promised they would get back to be within 10 minutes nothing happened. Finally I waited outside the property at the scheduled time (arrived 15 mins early to be on the safe side) until 10 minutes after the open house was meant to start the agent didn't show up.
Every attempt to call them up after the initial call (excluding the two points with a phone system failed and didn't connect me) I was met by agents on the other end of the phone who knew nothing about the property they were meant to be selling and were generally extremely unhelpful.
The sad thing is the property looks really good and just the sort of thing that I was looking for so I suspect there's a fairly high chance they cost their client a sale.
as someone in the middle of selling a property myself I really felt for the poor client who presumably thinks no one is interested in the house the trying to sell as Chisti can't arrange a simple open house. ultimately this only cost me a few hours of my time while I suspect this level of service is costing their client tens of thousands of pounds in not getting the best value for there property.
After my experience I tried to contact them and make a formal complaint but again they were unclear and unhelpful
This has been such a negative experience I probably wouldn't contact someone who was advertising through Chisti's as I was feel really morally conflicted about any of my money paying for one of their fees.... Read more
Seller
25th Jul 2020 (4 years ago)
M Islam
Supporting and always helping staff.... Read more
12th Dec 2018 (6 years ago)