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- Xchange Property Services - Ilford
Xchange Property Services - Ilford
Closes at 6:00pm
141 Cranbrook Road, Ilford, Essex, IG1 4PU
Xchange Property Services Ilford are an estate agent in East Ham. They mainly list properties in E17, IG1 and IG2. Over the last 6 months, they've listed 3 properties, with 4 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:30am - 4:00pm
- Sunday Closed
View all details
Xchange Property Services - Ilford Reviews (56)
Have you used this agent?
64%
2%
0%
0%
34%
All (56)
Seller (3)
Buyer (1)
Landlord (8)
Tenant (15)
General (29)
A UDDIN
Excellent accommodation,
High quality service amazing company and family.
3rd Feb 2025 (23 weeks ago)
B Sá
Very happy with this company and the service they provided, excelente communication and knowledge, Abdullah provides over and beyond customer relacions always lookong for solutions…Aymen very knowledgeable in his Work
17th Dec 2024 (7 mo. ago)
A Barros
I rented from them now, High quality properties and professional service
Tenant
17th Dec 2024 (7 mo. ago)
I Iancu
I loved my ?ime with this agent, always helpful and caring like family l.
Recomend for Anyone for renting or other business thank you s-o sad to leave now
2nd Dec 2024 (7 mo. ago)
Z Arafat
As I entered the office I was greeted by a young professional man by the name of Aymen Holmes he introduced himself and I expressed my interest in selling my property.
He also consulted me about my lease extension and how we can sell my property on the market.
I felt very comfortable and eventually signed on to sell.
2 weeks later I receive an offer on the property.
Very professional customer service and knowledgeable staff.
Thank you Xchange team
Seller
28th Nov 2024 (7 mo. ago)
A
The Xchange agency agents are most lier and tricky and scammers. They Robbed my Right and they didn't refund me my overpayment rent £1,425 they try to tricked me. soon I Sue them at the court. this is the most lier agents on earth and an trusted agent's.. never they says the truth. and all Thier tentat says about the agents are most lier and untrusted .
My work coach at universal credit told me to contact the agent at the Xchange property and seals to refund me because this issue is between me and the agency
Tenant
23rd Nov 2024 (7 mo. ago)
M KABIR
I have beeb tenant from 2021,
Great service, Very glad with my time from xchange,
Customs service excellent
Tenant
8th Nov 2024 (8 mo. ago)
O chohan
They managed my property for 18 years Very trustworthy, professional and service minded Agency. They can help you with anything related to a property. Highly recommend.
Thank you team Exchange Sales
Landlord
22nd Oct 2024 (8 mo. ago)
B Petac
amazing service,
I rented a flat from them I am still living in, always on time with repairs and always available for any issues or needs from my family.
thank you xchange
Tenant
14th Aug 2024 (11 mo. ago)
Z Azhar
The experience was quite good. They were transparent about each and everything snd made clear everything
8th Aug 2024 (11 mo. ago)
A petre
I had a fantastic experience with Xchange Sales & Lettings!
I sold my property, prompt response to my inquiry, very educated and thorough breakdown of their process also amazing insights on the market and financial positions when it comes to letting and selling.
Their professionalism and friendly approach made the whole process enjoyable! Thank you for your help and kindness.
I look forward to doing business with xps again.
Seller
30th Jul 2024 (11 mo. ago)
A Mohammad
great experience and professional consultation. nice young energetic team
22nd Jul 2024 (11 mo. ago)
A Rahman
To be fair , everything was pretty good in term of services like property management and papers works as to property . I was happy with the way they deal with everything .
Landlord
22nd Jul 2024 (11 mo. ago)
B hossain
Great service till the end of agreement..
8th Jul 2024 (1 year ago)
Y Daud
Happy with their customer services. Team was quick to response and went beyond to help me. Recommend 100%
23rd May 2024 (1 year ago)
AP-FX
Very glad to be dealing with these guys. The value gained has been more than I have experienced before. Amazing letting and management regards to their timing and rent achievement. It’s not just a quick transaction, it’s an on going guided journey of improvement which investors and landlords need from an agency, this being a family business makes it even better. Very happy with the suggestions and talks that we have had, can only go up from here. Exited to see the future of them ????
Landlord
19th May 2024 (1 year ago)
C Connec
Over the recent years I have seen the massive changes the team at XChange have done, from organising inside to outside. I am exited for what is to come in the future as I’ve heard discussions of a business refurb as also seen in their new logo. Both Aymen and Abdullah have been professional and go extra lengths in the way they deal with things. Discussions can go on for hours with their knowledge of the markets, not just the property market but linking with the financial markets too. Very interesting boys, very interesting in what’s to come, wish all the best.
19th May 2024 (1 year ago)
S WAQAS
Really impressed by there service
???? recommended
18th May 2024 (1 year ago)
A Zacharias
This is a very professional office.
Staff are very friendly and very good at there job.
Find you good standard properties at very competitive prices.
I would recommend this company and office at five star level.
17th May 2024 (1 year ago)
L Babica
I am a tentant with xchange and they have been absolut pleasure to deal with, they have built-in profesionale and family ties with their community of tentants and landlords when I see them treating their clients and other tenants, Abdullah found me a flat and the process was smooth as Buster and clear, anytime I needed help this is the only agency woth a 24 hour suppport number. Thank youul xchange
Tenant
16th May 2024 (1 year ago)
K Hossan
I’m very happy excellent service
8th May 2024 (1 year ago)
M Khan
Great experience about how to get houses to let. Also hep me for all other information about utilities. Amazy!!!!!
Landlord
18th Jan 2024 (1 year ago)
? ????????
Abdullah,one of their worker, best Agent ever, he responses quickly even late night
16th Nov 2023 (1 year ago)
V Sirbu
Thank you very much for your help with renting a house. Great service and great team. Professionals work there. Special thanks to Abdullah . He's a professional!!! I recommend this agency
Tenant
12th Sep 2023 (1 year ago)
O Onopriienko
nice place, friendly staff, they will always help you find good accommodation, I recommend cooperating with this team????????
10th Sep 2023 (1 year ago)
A Umar
Excellent service from Abdullah! I needed to put my house on rent and approached Xchange to find a suitable tenant. They found a suitable tenant within a week and a few weeks later my tenant was in. Highly recommended.
Landlord
9th Sep 2023 (1 year ago)
T tenu
Supply on demand.I was delayed to ask but it wasn’t late to supply????.thank you so much KING ABDULLHA AND KASH VAI .for your instant supply of the washing machine.I am so glad for your help and thank you again
????
Azad
31st Aug 2023 (1 year ago)
F Semedo
I've being 7 years with them, really good, didn't increase my rent. Thank you.
Tenant
19th Jul 2023 (1 year ago)
M Shahrear
I extend my sincere appreciation to Xchange Sales & Lettings Limited in Ilford, with special acknowledgment to Naeyl for his exemplary service during my recent property leasing. When an unexpected zoning regulation change rendered my initial property choice unsuitable for my business, Naeyl demonstrated resourcefulness by swiftly proposing alternative properties. Remarkably, he arranged a same-day viewing for an option that surpassed the original in both location and value. His proactive approach and commitment to excellence significantly mitigated what could have been a prolonged setback. I highly recommend this team for their adept and professional property management services.
Landlord
5th Jul 2023 (2 years ago)
A Shetty
Stay away from this agency.
This is by far worst letting agency I have come across.
I wish I had read reviews here before dealing with them.
I was in one of the property managed by this agency for about a year and we had to face so many issues.
1. Faulty washing machine and fridges and had to send multiple mails to get it repaired. Although washing machine was replaced with a new one but fridge was replaced with abother faulty one.
2. Fire alarms getting triggered for no reason. After complaining for a month, they came up with a solution of just disabling the fire alarms instead of fixing it.
3. Mould on the walls due to poor quality paint.
4. Not allowing tenants to have openreach fibre installed.
5. Garbage litter in front of the house and agency doesn't care to manage it.
When it comes to returning the deposit, they make lot of unreasonable deduction.
Main issue is they neither receive the call nor respond to mails. If you go to their office, they dont even look at your face while speaking.
Updates in response to the comments from agency:
1) There was no help from agency whatsoever in getting back the deposit. Infact, I had to get a solicitor signed statutory declaration form submitted as agency wasn't responding to emails and phone calls.
2) If agency blames landlord for every issue and does't want to not take any responsibility, then whom should tenant reach out to?
Why not share landlords contact details?
If agency is not associated with the landlord. anymore (hard to beleive), I am not sure why they still have the ad poster of that particular landlord displayed in the office.
Tenant
13th Jun 2023 (2 years ago)
P shetty
Had worst experience as a tenant dealing with them.
No answers to mails/calls, faulty white goods, withholding the deposit, no maintenance of common space, blaming landlord and not taking any responsibility, the list goes on.
Tenant
9th Jun 2023 (2 years ago)
K yokanathan
very nice experience with Xchange, especially Mr. Abdula really helpful and responsive. No issues always
9th Jun 2023 (2 years ago)
R Corodeanu
I m still living in one of their properties,communication is very poor,they don’t have a emergency number,they illegally offer me to pay money for my own eviction,property in poor condition,mould and damp because of poor ventilation of the property,the fan air in the bathroom not working,no smoke alarm and list can go on. They want only money and that’s all,they don’t care about fixing something or replace something because of wear and tear . I m planning to take them to court for many time when they bullied me for simple reason I am female and a different nationality and believe I am idiot and don’t know the law which they breach.
Tenant
30th Jan 2023 (2 years ago)
O (UK)
Had a very nice experience with Xchange, especially Mr. Abid and Mr. Nayel are really helpful and responsive. No issues so far and will definitely recommend dealing with Mr. Nayel for lettings.
P.S. not a paid review.
Landlord
25th Jan 2023 (2 years ago)
M Shanks
Poor standards of rooms, broken glass in the front windows, fire alarms beeping constantly, the list can go on. Things were reported and yet not repaired.
Over a year to get a reply from the company what a sham of a business. My original review still stands and I will add you will never get your deposit back. Which seems to be a regular occurrence with this company looking at other reviews.
Tenant
25th Jan 2023 (2 years ago)
M singh
Provided good support in finding property in festive season of December. Sometimes communication becomes issue but overall good and honest support from agency.
24th Jan 2023 (2 years ago)
J Edwards
I'm on a imaginary waiting list,they say they will call and when I call them on the days they tell me to,sorry no properties there.This list excuse need to stopped by these agencies and they should say we can't bother
24th Oct 2022 (2 years ago)
M Dragomir
Recommended.Friendly staff and willing to help you .
5th Mar 2020 (5 years ago)
Anonymous Tenant
Very unprofessional and fake agency, it looks like they care about you, but nothing as far from that.
You better look for some other agency.
Tenant
23rd Nov 2019 (5 years ago)
A Acids
best service one of the best businesses around .
they helped me and my family live a better life as the options are great. i really appreciate their help and rate them fully. i don't see why they are rated 2 stars and under the people who reviewed them under 3 stars have presumably not understood what they are doing to help and they make the situation worse. people don't understand how much they are appreciated. fast and very good service via phone and in person. i recommended this business to my mate and now hes living a better like. thank you so much for helping out i really appreciate it. everyone else should definitely rate them 5 stars.. :):):):):):):):):):):):):):):):):):):):):):):)
16th Jul 2019 (6 years ago)
M 2
best property business.
very caring
best service and people who review this place below a 5 star have definitely not communicated with them properly and do not give them a chance to help.
they found me a property in under a week and sorted me out
defo recommend this business very organised and are very insightful, preceptive,wise,charitable,worth it, certified and guaranteed defo recomend this place 10/10 best service than others. very kind #freejhuss #bestpropertybusiness #recomended
16th Jul 2019 (6 years ago)
Z Zikrya
Amazing service over the phone very kind and respectful. When I came in to view a property I got so much respect and caring I’ve never received in my life. This place is a recommendation to everyone looking to rent buy or sell a property. Be looking forward to purchase a few more properties from here and do some business!
16th Jul 2019 (6 years ago)
S Falcomer
Some people shouldn’t be in business. That s why they average at 2 star reviews. Unprofessional and rude throughout. Unresponsive agent . Avoid
16th Jul 2019 (6 years ago)
J bond
people lie about this business i went there to sell my house and the customer service was amazing and fees were reasonable compared to other agents.
Seller
1st May 2019 (6 years ago)
T Jolley
scam agency- do not use, they wanted £500 deposit that they took from redbridge council rent deposit scheme and then a further £500 from me and refunded neither of us, the flat never materialised as they were timewasting for weeks over getting gas certificates sorted and never did, Abid Mohammed is a downright cowboy and thief only intrerested in his flash car and chit chat- DO NOT USE THIS AGENCY HOWEVER THEY ARE STILL TRADING FROM 2008 WHEN I HAD MY TROUBLES WITH THEM I DO NOT KNOW- I even had a CCJ against them for refund but everyone pretends its a new business been run by other people when bailiffs call to their office. BE WARNED AVOID THIS RIP OFF AGENCY
4th Jul 2018 (7 years ago)
M V
I had the worst experience of renting with these guys.
Tenant
28th Jun 2018 (7 years ago)
S GLADKIH
Terrible! There was a black mould in all rooms! Never rent from this company. They do nothing, just collecting your rent on behalf of land lords.
Tenant
24th May 2018 (7 years ago)
C Brown
I currently live in one of these properties and I am a leaving care leaver. The state of the property was disgusting. I had repairs that they didn't want to pay for. I had black mould for over a year and a half with a young baby! they have over chargerd me with repairs!!! they are unprofesional and rude. They have left my communil front door broken and i have recently been burgled. It is just overal disgusting people and service . As you can see I'm not the only one complaining !
Tenant
19th Sep 2017 (7 years ago)
R Rose
Extremely unprofessional
28th Jun 2017 (8 years ago)
K M
Absolute scum. Waiting for them to go out of business. Any positive reviews on other websites are clearly planted by the neanderthal staff
25th Jun 2017 (8 years ago)
L hill
This company is a fraud, they do not follow the property ombudsman. They charge admin and renewal fee £500 which is against the law. Terrible customer service and they talk to you in a disgusting manor. I would strongly recommend you do not step foot inside that place. Please for your own sake. They charge Landlords also extortionate costs for maintenance and management. Poor management service they need to be shut down..!!!
Landlord
3rd Feb 2017 (8 years ago)
H.E
Its really great and the service was excellent. They tried to give their best to satisfy us.I am happy with that.
27th Jan 2017 (8 years ago)
H Dawson
I went into the purchase of a flat using Xchange agency which eventually fell through. Although the falling through of the sale had nothing to do with the agency per se, I found them to be extremely unprofessional (including consistently providing incorrect information about the property including a floor plan which was laughably inaccurate). Dealing with the agency was difficult at best but the final straw came when they asked a builder to deliberately withhold game changing information from me about the structure of the property - which luckily he refused to do. Of course, estate agents aren't usually renown for their honesty but these guys really do take it to a new level. They didn't manage to spell my name correctly once throughout the whole process and often addressed me by my surname in email communication. Bizarre company - avoid!
Buyer
13th Dec 2016 (8 years ago)
N Central
SCAM DO NOT USE THEIR SERVICE. RUDE MONEY STEALERS!!! They should be shut down, I cant believe they are still opened this isnt legal!!
25th Apr 2016 (9 years ago)
D Khan
Scam and scum. i wanted to commit suicide during my brief moment of doing business with these crooks. Steal your money! They will take money out of your account to even speak to a rude staff!
Don't waste your time people.
27th Oct 2015 (9 years ago)
D T
Terrible customer service, rude staff, not interested in taking my details despite having a good budget.
Would definitely not recommend.
4th Mar 2015 (10 years ago)
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