LS
Such a great personal experience with Jodie! From start to finish to gain our next home! Very happy with the service :)... Read more
15th May 2026 (5 weeks ago)
W Falade
Jodie was Very helpful... Read more
29th Dec 2025 (25 weeks ago)
G Koyama
Vishal has been incredibly helpful throughout my contract process: kind, efficient, and always quick to support with any questions. He made everything smooth and stress-free. Highly recommend!... Read more
11th Dec 2025 (6 mo. ago)
S Baker
When I went to pick up the keys, Izabela was incredibly helpful and kind. We had a good chat and a laugh.... Read more
K Synclair
I’ve had such a positive experience with Izabela! She’s been incredibly helpful, responsive, and proactive in sorting out the issues within my flat. Every time I’ve reached out, she’s handled things efficiently and with real care. So so kind and communicates so well. Really appreciate all the help from Izabela??... Read more
31st Oct 2025 (7 mo. ago)
L Shiri

I would not advise renting with CKB EVER .My experience with them has been extremely disappointing. When viewing the property, everything looked fine - as it often does when you’re not actually living there yet. However, once I moved in, I began to notice so many faults that should have been identified before the tenancy began.
There is rust on the bathroom doors, faulty fixtures, and several other issues that make the house far from what I expected. CKB claim to do thorough checks before you move in, but that clearly isn’t true.
When I raised my concerns, I was told that I should have included all my complaints in my offer, which is completely unreasonable. How could anyone spot everything during a short viewing? It’s disappointing that rather than helping to resolve the issues, they shifted all the responsibility back to the tenant.
This whole experience has made my move stressful and frustrating. I wouldn’t recommend renting through CKB unless you plan to inspect every inch of the property yourself and have every concern written into your offer before signing - because once you sign, they won’t do anything to help.... Read more
Tenant
30th Oct 2025 (7 mo. ago)
dulcie
I had the worst experience imaginable as a tenant of CKB for three years, and would strongly caution against anyone renting with them. Before we moved in, they made promises to make repairs that never were made - and then when we left the properly they charged us for them. They were slow and incompetent at making any repairs that were requested, often gaslighting us for usual wear and tear or breaks outside of our control. When renewing our tenancy, they bullied us into higher prices and even threatened us with eviction (despite being very well behaved tenants who always paid rent on time and took very good care of the property). CKB do not deserve to be landlords and clearly do not have any care or moral code when it comes to their tenants.... Read more
Tenant
21st Oct 2025 (8 mo. ago)
M G
If I could give this zero stars I would. Terrible service and no respect for you as tenants. Poor contractors who can’t do a simple task correctly (I.e. replace a broken washing machine - they removed a working dishwasher instead, nearly taking all our crockery). Weeks of negotiation on our deposit, charging us for things that had previously been agreed by the team and then taking weeks to reply. They massively hiked up our rent when we went to renew, and threatened us with eviction when they gave us 24 hours to agree to their revised terms. Property managers were also poor, on countless occasions when we raised issues with the property their response would be ‘the previous tenants didn’t have this issue’ (when they gave us the wrong house key, when they failed to provide a thermostat, with ongoing mice issues). This doesn’t even scratch the surface of the challenges we endured from CKB over the 3 years of living at our property. Avoid renting with CKB at all cost.... Read more
Tenant
18th Oct 2025 (8 mo. ago)
M Ingelaere
I had a good experience of customer service with Kemal. He took care of the demand right away.... Read more
26th Sep 2025 (8 mo. ago)
G watkin
Astha was really helpful and lovely!... Read more
24th Sep 2025 (8 mo. ago)
Gemma
Astha was really helpful, looking forward to moving in... Read more
24th Sep 2025 (8 mo. ago)
U yabiku

Our experience with them has been extremely disappointing from start to finish. After moving out, we received no communication about our deposit and had to chase them repeatedly for updates. The property manager was consistently unhelpful, often overwhelmed on the phone, and repeatedly promised call-backs or updates that never came. In the end, they claimed it was no longer their responsibility and even went so far as to share our landlady’s private contact details with us despite her being listed as an anonymous landlord in our tenancy agreement leaving us to deal with the situation ourselves.
During our tenancy, they frequently deflected responsibility for issues. For example, our front door lock broke, and despite logging this with them in December and following up several times, the issue was never resolved. To make matters worse, the case was prematurely marked as “closed” before our tenancy ended an issue we now fear may be unfairly deducted from our deposit.
Overall, CKB have been unhelpful, unprofessional, and dismissive throughout our entire tenancy. I would strongly advise avoiding them if possible.... Read more
Tenant
24th Sep 2025 (8 mo. ago)
V Six
Being aware that my own experience might not reflect those of others, I can only speak for myself but as a tenant I have found various members of the CKB team to be very forthcoming, friendly and helpful; most recently Izabela was very quick and efficient with sorting out an issue at my accommodation that immeasurably improved my quality of life. I have only good things to say about her.... Read more
Tenant
19th Sep 2025 (9 mo. ago)
M Thorburn
Astha was incredibly patient and helpful with our difficulties with forms and communication. She went above and beyond to make sure everything went smoothly. Thank you so much for your help!... Read more
19th Sep 2025 (9 mo. ago)
B Ali
We appreciate your friendly and professional demeanor. Thank you, Astha, for your significant contributions.... Read more
16th Sep 2025 (9 mo. ago)
R Czarnecki
Amazing help from Astha at CKB! Excited to begin our tenancy journey with her help.... Read more
Tenant
12th Sep 2025 (9 mo. ago)
D Pleydell

Pretty difficult to sum up just how consistently incompetent CKB were across the four years we spent as tenants in one of their properties. Naturally as renters you rarely get a choice of the agents, so not sure who this review will really benefit — but it is very clear that CKB are entirely focused on looking after the landlords, with little interest in acting with urgency or care on behalf of those paying the rent. Would definitely advise those landlords who want their tenants to have a good experience to avoid using this agency. Here are just some of the experiences we had:
- on moving in, we were provided with the wrong set of keys
- it tool over six months to respond to our (series of) notifications on large cracks appearing in the wall; seemingly no interest in risk of subsidence to the property
- repeated requests for a leaking boiler to be fixed, repeatedly unanswered; leading to damp and black mould buildup.
- no response to requests for improvements made at annual inspection
- over three and half weeks before the replacement of broken fridge
- broken washing machine over a fortnight to be replaced
- Every small issue had to be followed up by repeated phone calls, as often no response on property maintenance and administrative queries for weeks at a time
At all points we were made to feel like we were being unreasonable for asking for issues to be dealt with - I have never felt like this with another property mgmt agency in nearly two decades of renting. The many poor reviews of these guys online is entirely justified.... Read more
Tenant
29th Aug 2025 (9 mo. ago)
Y CHONG
We are very happy with our renting experience with CKB. Emily and Astha have been very accommodating and professional throughout. Thank you!... Read more
Tenant
14th Aug 2025 (10 mo. ago)
S robertson
Lovely agents! Astha was helpful and friendly :)... Read more
14th Aug 2025 (10 mo. ago)
J Ramos
Astha, was really helpful!
Great experience!... Read more
13th Aug 2025 (10 mo. ago)
K L
Jodie has been absolutely fantastic throughout the whole process. She’s super friendly, professional, and always quick to respond to any questions I had, making what could have been a stressful process feel smooth and straightforward. She kept me updated every step of the way and made sure everything was explained clearly. I really appreciate her effort, patience, and genuine care- it made such a difference. I couldn’t recommend her enough! Excited for the next chapter ??... Read more
12th Aug 2025 (10 mo. ago)
L School
?????????? I had a fantastic experience with CKB Letting Agents, thanks to Astha! She was incredibly patient and prompt in her responses—whether by email or phone—and helped me move through the process quickly and smoothly. Astha made sure I was well-informed at every stage, which gave me real confidence in the decisions I was making. The turnaround was impressively fast: from application acceptance to move-in date, everything was sorted within a week! Astha is truly a cornerstone of this company—professional, supportive, and efficient. Highly recommend!... Read more
Tenant
5th Aug 2025 (10 mo. ago)
P lau
Astha gave us a very warm welcoming and helped us with the documents right away. Thanks!... Read more
31st Jul 2025 (10 mo. ago)
J Mattison
Me and my partner were helped today by the lovely astha, she was very helpful and made sure we didn't have any questions left unanswered. Would recommend for others! :)... Read more
29th Jul 2025 (10 mo. ago)
Rodrigo
Astha was great and speedy with completing an ID check at the office. Would highly recommend the service provided at CKB.... Read more
29th Jul 2025 (10 mo. ago)
J Maningding
Astha has been a great help to us and very patient whilst Ive been away she has given time for me to do all the necessary paperwork while abroad :)... Read more
11th Jul 2025 (11 mo. ago)
G Padilla
Astha has been a really great help for me and my cousin in assisting in us in our tenancy application.... Read more
Tenant
11th Jun 2025 (1 year ago)
S Foley
Astha has been great all the way through the process. Thank you... Read more
10th Jun 2025 (1 year ago)
M Thasan
CKB estate agents have been really helpful and supportive throughout this process and Astha was so friendly and kind!... Read more
6th Jun 2025 (1 year ago)
E Lopez
Thank you for your quick response and fixing the reported issue in our house. Specially Mr. Luis Freitas who paciently assisted and explaining what to do regarding our concern.... Read more
Landlord
6th Nov 2024 (1 year ago)
M Finnegan
I would stay clear of this estate agents. I have been renting in London as a professional for five years, and while there management was okay - there handling of their tenants deposit is horrendous. They act as if it is there money and give no clear update to when you will get it back, after one month they suddenly tried to take nearly a thousand pounds off us for faults and mould that already existed at the property and regarding the property. Very disgusting given the already exorbitant prices we pay.... Read more
Tenant
6th Nov 2024 (1 year ago)
C Montesdeoca
They are the best... Read more
5th Nov 2024 (1 year ago)
K Doherty
I would like to express my gratitude and appreciation for the outstanding assistance and advice provided by Parveen Ramjeawan of CKB Estate Agents. Her professionalism and prompt responses have consistently impressed me, and I’ve been delighted by her efficiency throughout our recent interactions. The seamless extension of my tenancy was handled with such ease, making the entire process completely stress-free.
Thank you, Parveen, for your dedication and exceptional service.
Sincerely,
Kieran Doherty... Read more
31st Oct 2024 (1 year ago)
D Butler
Attentive and usually work is done within a good time frame. Personalities are great. There's nothing plastic about these guys and sincerely like everyone I've met. In 32 years of renting I can say that's never been the case anywhere else.... Read more
Tenant
25th Sep 2024 (1 year ago)
S seiei
I would like to thank the team at CKB for a very smooth and straightforward rental process from my first viewing right up until my leaving their property last week. Shout out Luis for the TOP management services, he was a massive help throughout my time with the agency and took care of each and any issue that came up. All the best guys ????... Read more
Tenant
23rd Sep 2024 (1 year ago)
M Kemal
The CKB estate agent has been looking after my BTL portfolio on a full management basis for many years. I find their services very professional ,friendly, and have no hesitation in recommending them. Agit of CKB was my most recent contact, and he also deserves 5* for his swift responses and services!... Read more
Landlord
23rd Sep 2024 (1 year ago)
R Sizer
Jodie was great on first meeting at the viewing and even better once she dealt with our request so quickly, never mind the offer being accepted and a house secured even the process leading up to that was quick, easy and enjoyable!... Read more
15th Jul 2024 (1 year ago)
P Cumbicus
Great support from Jodie. Arranging and conducting the viewing I had. Thanks... Read more
13th Jul 2024 (1 year ago)
R Ionut
I recently had the pleasure of working with Jodie Davies from CKB Estate Agents to rent a house, and I couldn't be happier with the experience. From start to finish she demonstrated exceptional professionalism, expertise, and dedication.
Her deep knowledge of the local area and real estate trends was evident, and were always available to answer my questions and address any concerns I had throughout the process.
In addition to their professional skills, Jodie was also incredibly personable and easy to work with. She made what could have been a stressful process feel seamless and manageable. Their attention to detail and commitment to providing outstanding customer service truly set them apart.
I highly recommend!
Thank you so much!... Read more
Tenant
10th Jul 2024 (1 year ago)
S Kiani
I had the best experience with Jodie, she was excellent and helped me choose the right place to rent. She answered all my questions and communication was superb.
I wouldn’t hesitate using CKB Estate agents for future renewal/ lettings.... Read more
Tenant
10th Jul 2024 (1 year ago)
Ö Akbaba
Hello,
I am extremely satisfied with the service I received from CKB Real Estate office. Our representative, Mr. Agit, has been exceptionally attentive to our needs. He is very polite and performs his job with great expertise, providing support in every aspect. I have personally witnessed that the other employees at the office also carry out their duties with high professionalism and dedication.
Whenever we encounter a problem, we can easily reach out to Mr. Agit, and he promptly assists in resolving the issue. I wholeheartedly recommend their services to everyone, as I am confident that you will always receive top-quality service.... Read more
3rd Jul 2024 (1 year ago)
N E
Just started renting a property with CKB agents. Kemal and Parveen provided me with a really helpful service, responding to all my questions straight away. Looking forward to moving in this week.... Read more
Tenant
26th Jun 2024 (1 year ago)
I Muller
Agit from CKB estate agents was of great help in fixing a problem in my property. He arranged the visit of a very efficient roofer who fixed the problem.
Agit also made sure that the visit took place while I was at home and he called me later to later in the day to verify that everything was done well.... Read more
Landlord
22nd May 2024 (2 years ago)
?????
Agit Ozcelik helped me with my problem... Read more
15th May 2024 (2 years ago)
A Smizzle
Need a place to stay...these guys have them...... Read more
9th May 2024 (2 years ago)
A Acsinia

We are usually not ones to leave 1* reviews, however after 4 years of neglect and a mind-numbing chase for our deposit, rightfully ours, we feel that it is the least we can do to flag estate agents and their shady practices, although it might get lost in the litany of fake 5* reviews on this page.
We rented the flat during the 2020 pandemic and were confronted with the fact that we had to pay a deposit and a month's rent without ever seeing the property in person (we had to rely on a video and some photos only, although we have requested multiple time to view the flat with the appropriate social distancing measures). The agent tried to force a closer moving date on us, although the flat was on the market for at least two months, by the time we struck a deal (March).
Upon moving in, we discovered that the oven was broken, without this being mentioned in the check in inventory. It was replaced after several calls and emails. We never received a postbox key and had to put a notice on it for any letter deliveries to be left in the common area. This caused us four years of missed appointments, lost revenue (lost HMRC rebate letters) and many other issues. The cleanliness of the flat upon moving in was left to be desired - bathtub with mouldy edges, washing machine with mouldy sealing and detergent drawer, bedroom chest of drawers, defective, freezer drawers broken and smelly, extraction fan without a filter etc.
A couple of months after moving in we were flooded by the flat upstairs. CKB didn't deem it necessary to respond to our requests or action this in any way so we had to sort it ourselves, with the other tenants and the property manager. This meant many days taken off work to await insurance inspectors and contractors for valuations of damages and repairs. CKB only visited weeks after the flooding was contained and only because the property manager contacted the landlord directly.
The damage from the flooding (toilet ceiling, walls, etc) hasn't been fixed until partially on January 2024 when the agency's handyman came in to splatter some paint on top (likely because our contract was due in May and rent was going to go up).
Speeding through 4 years of barely any comms from the agency, when the time had come for us to move out, we gave the appropriate 2-month notice and informed the agency of all the issues that haven't been solved during our tenancy. Unburdened by work ethics or professionalism, the angency promptly proceeded to charge us for the mailbox key we never received, light bulbs that never worked and a toilet flushing plate broken by their inventory manager, an exorbitant total of more than £400. This after two weeks of silence, after our moving out date. Although provided with indispensable proof that we haven't broken any of the aforementioned, the agency held on to its stance and only after one month of legal action threats, we were granted the deposit back. And even then, it was deemed as a landlord benevolence, not a rightful return.
This is just scratching the surface on CKB's willful neglect of the wellbeing of its properties and their tenants. And while we can understand that an estate agent will always take the side of the landlord, we don't wish upon anyone the blatant ignorance we have been treated with between 2020-2024. This was only ameliorated by the fact that the flat was great for our needs and we managed on our own.... Read more
Tenant
5th May 2024 (2 years ago)
A Hart
Parveen and Agit are absolute credits to CKB. Thank you to them both for everything.... Read more
29th Apr 2024 (2 years ago)
Y Souris
Jodie is an extremely efficient and helpful estate agent. She helped me very much with my recent move in the Sidcup area and is always available to answer questions. She even stayed behind after work to deliver the keys to my new flat, so I could move in the next day. This was a massive help indeed. Thank you very much for everything.... Read more
Tenant
11th Apr 2024 (2 years ago)
A Toma
He was helpful to me and I received help very quickly and he spoke to me very nicely, thank you very much Agit... Read more
11th Apr 2024 (2 years ago)
R Fung
I must say all the team members at CKB are very helpful,polite and efficient at both branch. (ELTHAM AND SYDENHAM.)
Thank you so much to everyone
at CKB for all your efforts much appreciated especially Parween at Sydenham.
She has been guided me the paperwork from start to finish. Through the whole process she showed me her professional,patience and understanding through out.
Highly recommend.
Roberta
25.March2024.
atat... Read more
31st Mar 2024 (2 years ago)
B makumbe
Quality work was done. I find Agit from Eltham office to be a great property manager. His communication is above this world.... Read more
Landlord
26th Mar 2024 (2 years ago)
M Chandy
CKB swiftly organised a contractor who defined that the compressor needed to be replaced and this would be an expensive job. The landlady the organised a visit delivering a new Fridge and a new Freezer. CKB's attention to this issue was exemplary.... Read more
Tenant
18th Mar 2024 (2 years ago)
A Patel
I am glad parveen supports me and help me in each and every situation i call her she been so nice and very good and clam talk appreciate to get my new house thank you parveen to help me .... Read more
6th Mar 2024 (2 years ago)
S Buckley
CKB was amazing throughout my rental process. They helped from the viewing until I moved in, it was all so smoothly and always with a great support! Only good things to say about them.... Read more
Tenant
21st Feb 2024 (2 years ago)
E camelia
very satisfied, I recommend... Read more
8th Feb 2024 (2 years ago)
T Ajakaye
CKB services has been wonderful, with prompt response to issues. Keep up the good work... Read more
2nd Feb 2024 (2 years ago)
C Long-Tel
Quick share of praise for Agit our property manager at CKB. He was incredibly thorough, professional and most importantly kind and just a genuinely warm and great person. Pleased to be working with him and the team.... Read more
20th Dec 2023 (2 years ago)
B Wilson
CKB have been very helpful with any queries or concerns we’ve sent them regarding our property. Massive thanks to Agit in particular, who has been brilliant - since he’s been involved all issues have been addressed quickly and with clear communication.... Read more
4th Dec 2023 (2 years ago)
A Barnes
I found Parveen to be very welcoming and receptive. She explained the process to securing the tenancy to me and was very helpful. She availed herself, for further assistance without hesitation. Her assistance and service delivery was good.... Read more
Tenant
2nd Dec 2023 (2 years ago)
D Sturdee
Excellent service can't recommend CKB strongly enough to ALL Landlords and Tenants, hassle free transparent service, Parveen was precise and efficient.
Des Sturdee CEO
Winstone Properties Limited.... Read more
Landlord
24th Nov 2023 (2 years ago)
Á Szecskó
Great service nice people... Read more
24th Nov 2023 (2 years ago)
J Quinn
This team of wonderful individuals really went above and beyond in there roles they were so helpful, kind, professional and just a superb team overall - I am super happy in my new home - it is everything and more and so so settled here ! Thank you all so much for your kindness - they set the standard - An absolutely terrific agency - thanks,Jus... Read more
Tenant
22nd Nov 2023 (2 years ago)
V Rugbeer
Parveen was super helpful. Very professional and available to help and advise at all times.... Read more
14th Nov 2023 (2 years ago)
B Davidson
I have been in the renting market for 15 years now, this is the first time I have experienced an estate agent who advocates for tenant with so much passion, compassion and understanding.
Many thanks Parveen Remjeawon.... Read more
Tenant
9th Nov 2023 (2 years ago)
R Angelov
Parveen from CKB was really nice and helpful, she answered in a promptly manner anytime we needed her collaboration. I can confidently say her professionalism is at a high standard. We are really grateful... Read more
1st Nov 2023 (2 years ago)
E Enver
CKB sold our house in Bromley, and although we had survey issues regarding asbestos, they managed to overcome all and complete the sale in good time.... Read more
Seller
11th Oct 2023 (2 years ago)
Z Southgate
Amazing experience throughout
The best estate agents I have been with
Thank you... Read more
8th Oct 2023 (2 years ago)
T Andrews
My friend and I have just rented a property with CKB. Both Jodie and Parveen are so lovely, attentive and organised. The whole process was smooth and I would highly recommend! Thank you once again!... Read more
Tenant
5th Oct 2023 (2 years ago)
J Karabey
Just wanted to thank the team for providing a professional and personal service when selling my property. It was very stressful at times however the team reassured me and ensured a smooth and successful transition. Thank you very much team! 5* and more!... Read more
Seller
1st Sep 2023 (2 years ago)
Joe
My experience with CKB estates has been fantastic so far. I had the pleasure in having Jodie Davies as my agent and she has been superb. Jodie is an exceptional agent who goes above and beyond for her clients. She was always very professional and worked around the clock to make the process of moving house as smooth as possible for me.
I would highly recommend Jodie and she has without a doubt been the best agent I've had in London. Thanks again Jodie... Read more
19th Aug 2023 (2 years ago)
P Cecil
An excellent customer service... Read more
19th Aug 2023 (2 years ago)
P Pavlenko
Parveen is amazing, she guided us through the whole process and helped with our reference checks.... Read more
1st Aug 2023 (2 years ago)
A Nela
Massive thank you to Jemma, Cengiz and Holly for supporting on our first property purchase. Very responsive and professional, always kept us updated with the progress. They were the perfect middle team in getting the sale completed asap! Highly recommend!... Read more
Buyer
28th Jun 2023 (2 years ago)
A REID
Quick turnaround and great communication and help from Connor. Thanks!... Read more
24th Oct 2022 (3 years ago)