Acorn - Sydenham

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Robinson Jackson - Sydenham

Had a great experience renting a property with Acorn Sydenham.
Jack Cuthbert in particular is so helpful and friendly -  if I had any issues he was there to help and responds in a timely manner.
Thanks for all your help Acorn!

Working with Jack Rampling was reassuring. He was professional and responsive from the very first viewing. Jack was very helpful in nudging the other party when necessary to ensure that everything was processed efficiently, and he has continued to be supportive in tying up loose ends and that is very much appreciated.

I'd wholeheartedly recommend Acorn Sydenham and particularly sales manager Jack Rampling. From viewings and throughout conveyancing, he was diligent, knowledgeable and totally professional. He and the team worked very hard and with complete transparency regarding the process. To do so under lockdown conditions is all the more impressive. A brilliant team in challenging circumstances.

Entirely recommend this agency. Jack Cuthbert was super friendly and helpful and found us lovely properties to look around really quickly. He listen to our requirements and was super quick at replying to emails and calls. He made the whole experience really stress free and found the perfect property for us. Thanks Jack!

My experience of the Sydenham branch of Acorn Estate Agents has been excellent. Jack  my lettings agent was always quick to respond, everything was done efficiently when it was promised. I would definitely recommend them.

Jack is an absolute legend of a human. We spent weeks looking for a place and Jack showed us places and kept it professional, but there is an air of casual that makes the search relaxing. He was with us every step of the way. Can't recommend him and the team enough

Had a great experience with Acorn Sydenham.

Jack the lettings manager who I dealt with mainly was really friendly and helpful when I needed it along the way.

I am really happy with my new home. Thanks again, definitely recommend!

After a terrible experience of selling with a different estate agent we switched to Acorn. Adam and Jack were brilliant. We were under offer after the first Saturday of viewings. They used excellent professional judgement. I wish we had used Acorn initially. I highly recommend them. All after offer service and communication has also been excellent. Thanks Adam and Jack

All lovely and friendly people, very bad at communicating though, I’d had to sometimes keep chasing to get a reply from my emails. 
Viewers turned up to view the house without us been informed on a few of occasions, some of which we could not accommodate, and several occasions viewers cancelled and we weren’t informed, meaning we were waiting in and no one showed. 
We started within one individual agent, then he suddenly vanished and another one turned up to do viewings, and then she vanished and another one started doing the viewings, so we had no set person. There were occasions when the agent didn’t seem to know the local area and they had to ask me about businesses opposite the house, even though the business has been there for years, and apart from one individual, didn’t do a recce or check where integrated appliances were, so I’m not sure how much information that actually relayed to the viewers. 
Paid £200 for a virtual plan of the house, as was told that then when people view the house, it would essentially be a second viewing, as they would have viewed it virtually already. This didn’t seem to happen, and people seemed to have no clue about the house or the area, and one couple that were allowed to view the house and even had an offer already accepted on another house and we’re viewing ours as a back up, which was a waste of time. 
Compared to other houses in the area, our house was priced too high, meaning I had to convince them to lower it, which I found strange. In the end we have taken it off the market. 
Lovey people but would not recommend them to sell a house.

Bought a flat with Jack at Acorn and had a great experience. The whole buying process was expertly handled and I felt like I was always in safe hands. Jack was friendly, professional and particularly helpful in guiding me through the whole process as a first time buyer. From viewing all the way to completion I was really impressed, I never had to chase on anything, he took care of everything! Would highly recommend!

dammy was excellent from start through to completion. would recommend as a selling agent.

At times i found the communication difficult, also long response times. One realtor, Jack,  was extremely helpful and made up for the lack of communication. Overall, Acorn are pretty good

As a first-time buyer I was excited to buy my first property with Acorn Sydenham, but they – Brendan Kennedy in particular – made my house-buying experience far more stressful than it otherwise would've been. 

Brendan struggled to act as a proactive middle-man between my solicitors and the vendor's solicitors, to such an extent that there were threats to pull out higher up the chain because the process was taking so long. I was constantly discovering new information that wasn't being relayed to me and my solicitors – dates, COVID measures,  enquiries etc. In the latter couple of weeks, I had to ring every party on a regular basis just to make sure things were getting done. This clearly irked Brendan, and he often didn't bother calling me back. 

This lack of communication continued right up until the Friday before the Monday I was due to move in, when I couldn't even get hold of Brendan to ask when I could pick up the keys. He emailed me only at the very last minute on Friday, saying 48 hours as enough time to get everything sorted – though completely disregarding the fact I couldn't make arrangements over a weekend because they're not working days.

Finally, when I turned up on Monday and received a call from my solicitor telling me the contract was completed, I could see the previous owner was still in the property. When I rang Brendan about this, he refused to come down to manage the situation or even send a member of his team, and then proceeded to get seriously defensive with me. And the situation didn't end up getting resolved that day: I had no choice but to let the vendor stay in the property, and, when I arrived the next day, I found all his furniture – beds, mattresses, sofas, everything – was still there despite the purchase being vacant possession.

There were many people at fault in the process, and I'm well aware Acorn is not entirely to blame. But at no point did Brendan ever accept any sort of responsibility for this, or show some ounce of initiative or proactivity, or even – and this would have made so much of a difference – give me  an apology. I know I'll receive some anodyne rebuttal from Acorn about how they did all they could, but that's just not true. I feel I managed to secure my flat in spite of Acorn, rather than thanks to them.

We sold our house over the difficult lockdown period and there were times when it seemed likely that the sale wouldn’t go through. The initial marketing release and open house day was well organised and we agreed an offer the following week. Lockdown happened and the buyer went underground but Brendan remained responsive during the whole period, which I really appreciated. Eventually the deal was resurrected and Dammy shepherded it the through to completion with his normal cheerful professionalism.

Jack C. from Acorn (Sydenham) was very professional and showed my partner and I a few flats within the area. Quality of the flats was good and mostly, Jack was really professional and handed everything perfectly. I'd recommend.

Many thanks to Alex from acorn for all the support he gave us when moving. Alex went above and beyond and we are very grateful to him for that.

Great experience during my first house purchase! Sales manager Jack Rampling has been really helpful and professional, keeping us informed of progress during the whole process. Highly recommended!  

Many thanks!

Really not a fan of estate agents but Acorn Sydenham, and in particular sales manager Jack Rampling,  have been excellent during my recent house purchase! 

Great communication, knowledgeable and extremely responsive. I’ll definitely use them again when I come to sell.  Many thanks

Annie was so helpful throughout our entire experience, very happy with how everything has been handled and we are loving our new flat. Highly recommend Acorn!

The letting process ran smoothly. Special thanks to Annie for facilitating.

I found Acorn to be super efficient, polite and bright. Kept me informed when needed and they really understand how to manage the whole process from start to finish

I have found Brendan and his team very professional.  I felt at ease leaving keys with them,they had a good knowledge of the area and seemed very involved in each potential buyer. I would say trust them and they will get you a better price than you hoped.

I can't thank Dammy and the team at Acorn enough. It was a long process  due to circumstances beyond our control. Dammy showed nothing but patience, professionalism and expertise. For me it was very important that i understood how it all worked ,as it was the first time i had ever sold a property. I really appreciate  Dammy being helpful and guiding me through the process.

I would like to say how helpful jack has been through the whole process from start to finish. My property was sold within two weeks of being on the market and found jack always kept me informed of all information be it viewings or paperwork. Would highly recommend.

I highly recommend Acorn and especially Dammy Ajanaku! Great job!

Excellent service from start to finish. Would highly recommend! Friendly, professional and thorough team.

Has been serving the public for a considerably long time and this is due to good sound advice and customer service.

Very impressed by Jack Rampling. The sale was quick and smooth. Thanks Jack and all the best!

Useless they just take your money on a yearly basis and do sweet F.A

I felt completely cheated. Josh was very uncommunicative. I made an offer and I only found out that it was rejected by looking in Rightmove. It said Sold STC. When I contacted Josh he said that the offer was rejected and an email should have been sent. As a woman I felt bullied. Really bad communication and customer service.

We sold our flat with the Sydenham branch of Acorn.  From our initial conversations about the valuation through to completion, the team (including Abbie, Brendan, Zoe and Josh) were responsive, informative, helpful and friendly.  Would absolutely recommend Acorn to prospective buyers and sellers in SE London.

Josh was very helpful during the whole sale of my house, he helped keep me sane. He was always very professional & I would recommend Brendan & his team.

We've been let down my previous agencies and individual agents before, who weren't great at communication. However, Adam and the rest of the team were very communicative and supported us throughout a stressful referencing process. Really appreciated it.

Great lettings team ! Jade Clements remained professional throughout the viewing. Also the communication between Jade and Adam was very good from start to finish! They were very helpful and helped us move into our lovely flat very quickly. Overall great experience from Acorn. Would definitely recommend!

I've recently rented a property through this branch, it is my first rental and I have been extremely nervous the whole time. Both, Adam and Jade have been absolutely amazing, as have others who have answered the phone in the office when I have called. They kept me updated throughout the whole referencing process and were more than happy to answer all of my questions. They're a really friendly and genuine bunch of people and I am really glad I let through them as the whole process has been so simple - the placing the deposit and paperwork and the viewing where Adam was funny and really nice and honest. Thank you so much for your hard work :-)

The entire team at Acorn Sales have been outstanding in every aspect of our contact with them. From valuation through to exchange and completion, we have been constantly supported and updated on progress. Negotiations have been handled professionally and efficiently with a personable approach and we have complete trust that our sale was as important to them as it was to us. In particular, we want to stress how happy we have been with the level of contact and support by Yousef and Brendan who have always been patient and cheerful when dealing with us and our queries. Highly recommended.

We sold and bought our new house through Acorn Sydenham, and couldn't be happier with the service we received from Brendan and Yousef. They were always on hand to help us and guide us though the process. They have a wealth of knowledge and offered us a wonderfully professional and helpful service. No task was too small, they confidently negotiated on our behalf to get the best deal and were always looking out for our best interests. We would absolutely use them again have no hesitation in recommending them. We're really thankful they they were there to get us our dream house. Many thanks to Yousef, Brendan and the team.

We recently purchased a property through Acorn, Sydenham. The process was made very straight forward by the helpful team at Acorn, led by Brendan, and we completed within 6 weeks. Brendan was particularly accommodating in allowing us to view the property, even on a Sunday. We would recommend Acorn to those seeking to buy a property!

The letting team at Acorn were excellent in assisting us in our search. Shamia listened to and understood all of our requirements specifically and went above and beyond in finding the right property in the right timescales. Would recommend highly.

Couldn't have asked for a better buying experience and help from both Brendan & Yousef who both were very knowledgeable and always available to offer help and assistance in our purchase in Sydenham......if only all estate agents could be so good!
Many thanks
Mike & Jennifer

We recently rented a property through Acorn Estate Agents. We were very pleased with the service provided by Shamia from the Sydenham branch.

He was incredibly helpful, patient and flexible when dealing with us. He was also very professional, prompt and efficient when responding to our calls and emails.

Over all we received a great service, and we were extremely satisfied  with the whole process.

I have no hesitation whatsoever in recommending this organisation.

Professional, responsive, polite, friendly and delivered the result.

They were so good I have already shared their details with a local neighbour planning on moving next year.

Well done team and thanks very much Brendan

Best wishes for the future.

Brendan Kennedy was a star in the process for our purchase which had it's fair share of complications. He went out of his way to
ensure we were satisfied with our purchase and at no point we felt pressurized to make the purchase or accept unsatisfactory
conditions. Great work and something which is missing from the current property market!

I had several high streets agents come in to value my house....some tried to sell me dreams! but I ultimately went with Acorn primarily due to Brendan''s sound knowledge of the area and property.  He was quick with making adjustments to his weekend schedule in order for us to get the photos of the house done and advertised which he did himself.  The house presented very well and both him and Yousef worked well in getting lots of potential buyers in and within 2 weeks we had an offer.  Very professional and approachable guys.....A big THANK YOU for coming through on your promise!

We had five agents in to do valuations and we went with Acorn due entirely to Brendan Kennedy's confidence, knowledge and professionalism. Brendan and the team were on the ball throughout the sale, even chasing up solicitors on both sides to get things moving. The whole process took just over 10 weeks, from commissioning Acorn through to completion, which I believe is fast for a leasehold. I am thrilled with the service I received, particularly from Brendan, and would highly recommend Acorn Sydenham to anyone selling in the area.

Acorn Sydenham did a great job selling my property. Brendan took some really amazing pictures, and Yousef handled the entire sale efficiently and effectively. I picked Acorn to sell my property after a number of viewings with them while looking for a property. I'm very happy with the service I received and would strongly recommend them if you're selling or buying in the area.

Brilliant service - Brenden is a consummate professional and works well for both seller and buyer (I am a buyer)

Fantastic service from Brendan Kennedy at Acorn! He valued my mum's house and was extremely helpful and friendly. Very honest in his approach offering advice when needed.

I had a look at previous reviews and was hesitant, but the service I received was nothing short of excellent. the Staff, especially the assistant branch manager (Yousef), were extremely friendly and helpful. As a first time buyer i thought that the experience would be stressful, but Yousef helped answer all the queries I had regarding a property and wasn't pushy in his approach. I managed to secure my first property with this branch and i am extremely grateful to the help of their staff. I would highly recommend this branch for anyone needing to buy or sell a house in the future.

For me Acorn are by far the best! Recently rented a property through them and couldn't be happier with the amazing service they provided... I've rented through many agents in the past but none can compare... Thank you Acorn for a wonderful/excellent experience! #TeamAcorn

Recently rented through this Acorn, could not be any happier with their helpful service and staff's. Only gave 4* as there's always room for improvement, however everything went smoothly and thanks to them I'm enjoying my new place!

Branch were really helpfull with both the sale of my house and the purchase of my new property. Went above and beyond what I expected and helped me get my dream home. Meant so much to me. Will definitely use them again.

I am  renting a property with Acorn and have received  nothing but poor service. When paying the deposit I was assured all work would be carried out that was required (loose floor boards, vomit and faeces on walls, severe mould and damp problem) before the  moving date, this date came and went with no keys forcing us to stay in hotels until they finally handed over the  keys. 
We got into the flat and nothing had been done ,not even cleaned professionally despite being part of the fees they charge. After this the flat flooded due to a neighbour leaving taps on, and it's taken 6months for the work to be carried out to fix the damage to the bedroom. 
The agency are very poor at replying to emails just get passed between people and have been unprofessional from the start. 

Got in touch to see a flat that I was interested in. Unfortunately after visiting it I can confidently say that they are uploading pictures from unrelated flats, taking 'clever' shots to make places look for spacious than they are. Felt completely cheated and wasted half of my day travelling to see the place. 

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Acorn - Sydenham

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Acorn - Sydenham Reviews 60

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The wrong agent can ruin your sale.

Sell your home

Company

Acorn - Sydenham

Opening hours

Performance stats

% of asking price

Average sell time

Fee

Listings by number of bedrooms

Listings by postcode

More agents nearby

More Acorn branches

Acorn - Sydenham Reviews.css-1tzeee1{opacity:0.5;} 60

Have you used this agent?

The wrong agent can ruin your sale.

Acorn - Sydenham Reviews 60