F Scott
I’ve recently started renting my new home through Coopers and am very pleased with the service they provided from the get-go. When I went for the initial viewing, I was greeted by Simon who was very friendly and told us lots about the area and property itself. Once my offer was accepted, the contractual agreement and financial details were sent through very quickly and I had no problems at all. I would just say it was a little difficult to get in touch with the office as the phone number online doesn’t seem to dial through to the office and at times I’d wait a day or 2 for a response to my email. That being said, once the time came around to collect my keys - I was running late to arrive but Simon was very accommodating and reassured me that he would still be there when I arrived as he was doing the inventory check in the meantime. He checked through the flat very thoroughly, in lots of detail and explained step by step what he had written and observed to ensure that I agreed. He also then sent through a copy to me the next day. All in all, a very positive and stress-free experience and would definitely recommend letting through Coopers to anyone looking!... Read more
Tenant
10th Jul 2019 (5 years ago)
R Adlem
We have moved in to a Coopers lettings apartment and so far very good, Simon showed us around and the viewing didn't feel rushed, we were able to properly view and ask questions, he knew the block and area well so this was helpful.
The finance and forms side of things was swift and quite painless, Melanie was really helpful when I had questions ahead of the move.
We were delayed getting to pick up the keys and this was managed brilliantly and they were really flexible; taking the stress out of the situation.
The apartment has quickly become home & hopefully we'll be here a good while.... Read more
Tenant
3rd Dec 2018 (6 years ago)
P Nicholson
Simon and the team have let our flat several times over the years with good quality tenants. Friendly helpful service, at a very reasonable prices, and have always been ready to help when in a tight spot. Couldn't really ask for more. Recommended.... Read more
Landlord
29th Oct 2018 (6 years ago)
C Moore
I rented with Coopers for 3 years and absolutely loved the flats they were able to offer. The value was great for the location. Simon was always efficient in responding and was always available to help when things went wrong. Would absolutely recommend if you’re looking for an agency that is friendly and reliable.... Read more
Tenant
23rd Oct 2018 (6 years ago)
E Fonseca
Overall this is a top agency, great people including great experience with landlords. Simon is great, good communication and very helpful. I would highly recommend.... Read more
22nd Oct 2018 (6 years ago)
I Birdu
I'd recommend avoiding them. They don't care for the tenants at all, rented us a house with all sorts of problems and left it to us to fix them. Very hard to get in touch with them and when we do they are mostly unprofessional and instead of taking responsibility they blame it on anyone else.... Read more
Tenant
2nd Oct 2018 (6 years ago)
B Masoodi
I had a lovely experience with coopers lettings, very helpful and supportive staff, always ready to help when needed. Highly recommend these guys.... Read more
Tenant
19th Jul 2018 (6 years ago)
J Kimber
My wife and I had the pleasure to have lived in a property Managed by Coopers Lettings & Management for 3 and a half years, and which was ended purely due to my wife's ill health, and forcing us to move closer to her work.
Coopers have always been very Professional, courteous and polite in dealing with any issues we raised. I would fully recommend this Property Management company, and have no hesitation in returning to a property managed by them. A special thank you to Simon and Mel, who have at times exceeded their services and helped us out at short notice. Including reporting urgent defects which required Service Engineers swift attendance. A big thank you to all the Team at Coopers Lettings & Management.... Read more
Tenant
10th Jul 2018 (6 years ago)
D Kimber
Great service from Simon and his team.
Totally professional and reliable. Wouldn’t hesitate to recommend Coopers letting.... Read more
Landlord
27th Jun 2018 (6 years ago)
V Johansen
I have been with Cooper Lettings for 9 months, and I am very satisfied, especially with Mr. Simon. He has been very helpful and solution-oriented throughout my stay, and I would highly recommend Coopers Lettings.... Read more
Tenant
22nd Jun 2018 (6 years ago)
K Fisher
Simon runs a great business as an area specific expert, gets the best tenants and drives a good sales price. Would wholeheartedly recommend him, gets my vote everytime!... Read more
31st May 2018 (6 years ago)
jaya
We have been with Coopers & Lettings for the past two and half years and i can tell you that they are the most helpful letting management company i came across. Especially Mr Simon is always understanding and resolves smallest of the issues in a professional and swift manner. Simply they made our life easy. I highly recommend them and take this opportunity to thank Simon and his team.... Read more
Tenant
27th Apr 2018 (6 years ago)
A Banculea
Cooper Lettings helped us a lot especially Simon is very friendly and profesional.I will recommend them to everyone who's looking for a house to rent.They are very fast and very helpful.... Read more
Tenant
27th Mar 2018 (6 years ago)
T Johnson
Coopers Lettings were fantastic in finding us a new home. They were highly recommended to me by a friend who just found a new home with them. They were very prompt in contacting us with available places, very polite and very professional. I would highly recommend their services for anyone looking for a hassle free and quick move. Would definitely rent with them again. Cheers Simon... Read more
Tenant
5th Feb 2018 (6 years ago)
D Walker
Simon and his team are always very helpful and deal with queries quickly and efficiently. I would highly recommend this company if you are looking to rent a property.... Read more
Landlord
1st Feb 2018 (6 years ago)
T Ati-Tay
Cooper's lettings is very reliable and very easy to deal with. My siblings and I found their service very swift and hassle free. We had minimal issues whatsoever over time we spent living in our flat in Erebus Drive (which we enjoyed very much). Simon and Steve were very friendly and helpful always. I would definitely recommend Cooper's Lettings to anyone and will be happy to rent with them again!... Read more
Tenant
1st Feb 2018 (6 years ago)
F Lane
Coopers found us excellent tenants. As managing agents they offered a very good service and their fees are reasonable. The lady in accounts goes to work very early in the morning, so I always had my rent by 9am on the due date! They made it easy for us to be landlords. I recommend them without reservation.... Read more
Landlord
17th Jan 2018 (7 years ago)
N Begley
I can highly recommend Coopers. They are flexible, reliable and provide a great service. Genuinely the best estate agent I have ever used (I am not connect to them in anyway, nor been paid to say this - they really are great!).... Read more
14th Jan 2018 (7 years ago)
A Mathew
We have used Cooper for several years due to their fast, efficient and reliable service. Thanks always for your continued help in finding perfect tenants.... Read more
Landlord
21st Nov 2017 (7 years ago)
K Jayaraman
Simon and Coopers team have been very helpful for the last 3 years since we rented a flat on Erebus drive. They have listened to any issues we had and came back quickly with their response. We have recently moved out and they also made the final settlement easy.... Read more
Tenant
26th Aug 2017 (7 years ago)
J connah
Coopers Lettings were brilliant when helping my partner and I find our first flat! They were in constant contact with us throughout the process making it much easier for us throughout the whole moving process. Would definitely recommend!... Read more
Tenant
21st Aug 2017 (7 years ago)
C Moudden
Coopers Lettings has been amazing in helping us with our flat this year. From taking care of maintenance to helping us with our house search , they are truly more than simply efficient! Thank you to Simon for being there for us with everything! 100% would recommend Coopers Lettings to anyone!... Read more
Tenant
21st Aug 2017 (7 years ago)
A Randhir
Simon from Coopers Lettings found us the perfect 2-bed room apartment back in 2010. We stayed there for almost 7 years before we moved out after purchasing our first home.
Thank you Simon for finding us the perfect 2-bed apartment with stunning views of the London skyline and with an excellent landlord who made the whole 6.5 year renting experience painless and stress-free.
Thank you Simon for all the support, advise and helping us out. Thanks to you and our very good landlord, we didn't experience any of the London rental nightmare stories that I've heard from friends and colleagues.
We would highly recommend Coopers Lettings, very professional, and reliable and would highly recommend Simon was our rental agent for a long time and now a good friend. Well done, keep up the good work and thank you.
Athulya and Randhir... Read more
Tenant
21st Jul 2017 (7 years ago)
E Zimmer
The team at Coopers Lettings are very helpful, professional and friendly in assisting a tenant. Response to tenant issues was fast and quickly resolved. I would highly recommend renting a property through them as a tenant.... Read more
Tenant
29th Jun 2017 (7 years ago)
B Fabs
I would highly recommend Coopers Lettings to anyone for accommodation – Steve and Simon are very Professional, Considerate, Friendly, and Helpful.
I moved into one of their flats on Erebus Drive West Thamesmead in 2010 and for 7 years, they have been brilliant. I would like to personally thank Steve and Simon from Cooper Lettings agents for making our 7 years stay in their flat stress free. Always going the extra mile in making us happy. We moved out of the property simply because we moved out of London or else we would still be living in the property.
Well done guys!... Read more
Tenant
18th Jun 2017 (7 years ago)
B Jacobs
Simon really worked hard to help me complete my purchase after previous property fell though, he was very helpful and was happy to show me property multiple times. Very knowledgeable and helpful regarding estate which also helped as I was first time buyer.
I'd happily deal with Coopers Lettings again.... Read more
Buyer
15th Jun 2017 (7 years ago)
E Pewsey
Simon thank you so much for all your help and finding us a lovely new flat! You're always so friendly and helpful. Couldn't have asked for a better agent!... Read more
Tenant
14th Jun 2017 (7 years ago)
gakggakg
Excellent managing agent - faultless in looking after both our flat and the tenants we have - nothing is too much trouble and they always go the extra mile to make sure everyone is happy. Highly recommended! Well done guys!... Read more
Landlord
13th Jun 2017 (7 years ago)
S Kumar
My wife and I rented one of their properties In Woolwich Arsenal for a year. Excellent service - right from the initial viewing all the way to the end of tenancy .
Simon and his team are very professional and helpful.
I would highly recommend Coopers Lettings to anyone.... Read more
Tenant
6th Jun 2017 (7 years ago)
M Vor
Don't have any problems. ... Read more
24th May 2017 (7 years ago)
A Xr
Coopers lettings, and in particular, Simon offered a professional, trustworthy and honest service. At no point did me or others feel treated unfairly, and it was a pleasant experience meeting such a helpful person. As commercial leases carry certain inherent difficulties, we were happy to have such an experienced estate agent on board whom acted in the best interests of all parties.
Many thanks Simon and Coopers, Adam (GTC).... Read more
Landlord
6th Apr 2017 (7 years ago)
G Tuition
Coopers lettings, and in particular Simon, dealt with myself and my team of colleagues with the utmost professionalism and respect. We felt that he really went the extra mile in supporting us in securing our commercial lease with Coopers. He worked quickly and efficiently with all of our queries and requirements. Truly a 5 star service! Thank you.... Read more
Landlord
5th Apr 2017 (7 years ago)
R Smith
I Have recently completed a tenancy with which was initiated by Coopers. From start to finish they were the most consummate and professional of letting agency. Everything was dealt with speed and efficiecy, most notably, viewings for us and for new tenants. We were always kept fully in the loop with the progress of both letting and the ending of our tenancy. We simply cannot rate or recommend them highly enough.... Read more
Tenant
2nd Mar 2017 (7 years ago)
C Bucur
We were their clients for 3 years, renting an apartment in London. Although generally helpful, they intentionally omitted to respond to those emails that put them in a delicate position. For instance, at the end of our stay they refused to provide receipts for the monthly payments we had made, despite being repeatedly requested.
After 2 annual contract renewals, we decided to terminate the contract, as with each passing year the clauses in the tenant's favour were limited or even brutally removed, while the sections about the rights of the landlord and the letting agency were ridiculously lengthy in comparison.
Nothing they stipulate in their contracts is ever in the tenant's favour and you have to stand multiple ridiculous charges, incompetence (misspelled names at times) and lack of transparency (not providing proof of payments) at the cost of your own money, time and patience.
All in all, I do not recommend them.... Read more
Tenant
22nd Nov 2016 (8 years ago)
D 4ik
I would definately recommend Coopers Lettings to anyone looking for accommodation. We never had any problems during our stay at the property. All staff are brilliant, helpful and you definately can expect fast service! 5 stars!... Read more
Landlord
21st Sep 2016 (8 years ago)
C Farrell
Coopers Lettings and in particular Simon Courtney have been extremely helpful in my search for a new place to live. Informative, efficient and friendly! Would recommend to anyone!... Read more
12th Sep 2016 (8 years ago)
TheMADLeader
Unprofessional, rude, patronising liars!
Never use these estate agents! We went for a viewing where the agents broke the legal contract and entered the house without 24 hours warning whilst the current tenants were out. They put the house on the market without telling the current tenants even though they were already in the process of staying another year. They then took our deposit (without us knowing about the current tenants) and decided to raise the rent by £200 per month. Suspiciously, exactly the same thing happened to the tenants before us.
I've reported them to the Property Ombudsman, Trading standards and Bexley council. Not impressed with this illegal and immoral behaviour from people who claim to be professionals.
EDIT: Ive been asked by coopers to edit this review into an 'accurate account of their service' in exchange for my money back (which wasn't ever legally theirs). But seeing as they have returned my money, I removed the term 'thieving' from this review - everything else is accurate and not a lie.... Read more
Tenant
16th Aug 2016 (8 years ago)
A Sun
Their tenancy service was okay and the staff are helpful, however sometimes enquiry mails were not responded anyway, and the basement flat which the offer provided was not so good to live in.... Read more
3rd Aug 2016 (8 years ago)
D Stoiciu
I can't recommend them enough! Very helpful, always available if needed and very quick to reply. Best experience I've ever had with a letting agency.... Read more
10th May 2016 (8 years ago)
R Elder
I have been using Coopers now for 7 years after using untrustworthy and rip-off high street estate agents in Blackheath and can thoroughly recommend them for their 5 star service, communication, efficiency and the ability to attract good tenants.
Richard... Read more
Landlord
5th May 2016 (8 years ago)
N Wilson
We have just completed the sale of our property and the service from Coopers lettings and Simon in particular has been nothing short of fantastic. The firm has a very proactive/innovative marketing approach and we were kept informed of progress and viewings in real time without having to chase for updates. The price we achieved for our property was the highest in the development and we would be very happy to recommend Coopers Lettings to anyone contemplating the sale of their property. Nick Wilson... Read more
Seller
17th Mar 2016 (8 years ago)
P Ponticello
Very good service. Simon has been very helpful, quick and friendly. We have been able to find a new flat with them and very satisfied. Sometimes a bit slow in the reply, but overall a very good experience and satisfied with Coopers Letting. We definitely recommend them and will use them again in the future if needed.... Read more
11th Mar 2016 (8 years ago)
J English
I have used Coopers Lettings since 2010 to find tenants and manage my flat.
They are always very helpful and knowledgeable with everything.
The tenants they have found have always been excellent. I have never had any problems. The charges are reasonable and completely transparent.
I am extremely grateful for their 1st class service and don't hesitate to recommend them !
... Read more
Landlord
31st Jan 2016 (8 years ago)
S Thakare
I would like to personally thank Simon from Coopers Lettings for whole hearted support throughout my renting duration irrespective of time and criticality. Cooper Lettings agents are very professional , honest and very well approachable.
We had to move out of London due to work or else we would have never parted from the property landlord and Coopers Lettings. You feel safe and confident when you deal with Cooper Lettings.
Wishing Cooper Lettings a very prosperous future ahead !!! ... Read more
Tenant
9th Dec 2015 (9 years ago)
T Klose
We have dealt with Simon at Coopers, renting out our property, for 6 years now and we have always had a good experience with quick tenancies and tenants. Coopers have also been very good at arranging and helping organise work to be done when required. Recently Simon has proven to be even more of an asset with a quick and smooth sale of the property. Can't thank Simon and his team enough.... Read more
A Tulley
I highly recommend Coopers. Simon and co are a pleasure to deal with.
They have always been really helpful.... especially in a key crisis!... Read more
M Niang
I’m currently renting a flat through Simon and his team gave an outstanding level of service through out the process I was very impressed with the level of professionalism at all time. I really happy to extended my contact for another year!... Read more