We were looking to move to London from Berlin and Ezra Osborne made the whole process incredibly easy. He showed us properties that fit our requirements and we found our perfect place on the first day. He was incredibly professional, friendly and hands on while all the paperwork took place and we were still abroad. Made moving very easy!
Erika L. Caner
Very unreliable, we were told our offer was accepted, card details taken, a week later found out that nothing was arranged and that our offer was still on the table with another offer!! Very stressful dealing with them, even the manager of the branch (Brockley) wasn't very trustworthy, difficult to get hold of, ignoring our emails, saying he would arrange things and he wouldn't. We couldn't believe an agent could be so unreliable! If they were not a big agency we would have thought we got involved into some dodgy business. Everything ok at the end but when we were finally given the landlord's details and got to speak with him we found out the agent hadn't even spoken to him about things he said he would arrange. So disappointing! Good we get to deal directly with the landlord from now on!
Special thanks to Mr Nathan Kent who has been the best agent ive dealt with thus far! Paid attention to detail of our search and delivered service which i can only applaude. Thank you, Kira and Jon!
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
A special thanks to Sara that helped us with our property search. She is brilliant and very professional.
Would definitely recommend to friends and family
I was just informed that cannot move in to the property agreed last minute just 5 days before I move in. We had booked the property almost 2 months in advance. We had them calling us almost everyday for references that was sent to them. Lack of costumer service and finding a solution. I would not recomemder them . Make sure sure that everything is ok before you ended up like me looking for a new house last minute and paying extra money.
First class service from all at Robinson Jackson, from initial valuation through to completion last week Matt, Lorraine and all the team in the Lewisham office have been a pleasure to deal with. If you are looking for a friendly, professional and efficient team to sell your house, I can't recommend Robinson Jackson highly enough. Thank you all
Moe was very helpful and insightful. Answered every question I had
I've just sold my house through Acorn; James and George made the experience as painless as possible. It is never a particularly easy process, but the team were extremely helpful, very communicative and highly professional at all times. I bought the house originally through this branch of Acorn and then used them as letting agents when I had to move for work. You hear all sorts of horror stories about estate agents; if you want to avoid the hassle, choose this branch! Thank you all again.
Aggressive members of staff literally looking for a fight with traffic warden who was just doing his job. Entitled Scum bags. Wouldn't give them a penny
Planning meal and I could go 10mins to supermarket but jump on I liked the online reviews so I jumped on the bus and walked and found this excellent butcher and I can totally agree with the online reviews & open on a Sunday!