The knowledge of the local market that this team has makes a huge difference. Thank you all at Acorn for a friendly, professional and most importantly effective service. If you think high street agents aren't worth it, think again, I would strongly recommend the Catford team.
Sold two properties through Acorn Catford and have always found the selling process to be well managed and consistent from start to finish. Valuations were accurate and realistic rather than over inflated, viewings were always conducted with adequate notice and respect to the properties and any offers that were put forward to me were backed up with sufficient checks that the buyers were able to buy.
All in all I have been very happy the experience I have had with Acorn Catford and would not hesitate to recommend them as my agent of choice.
Rented a property in forest hill on 2 occasions via a negotiator from Brockley branch by the name of Ezra. A very smooth experience. This was rented personally rather than via Thomas Gideon. Danielle is always very helpful, energetic and enthusiastic. Thanks to the team at KFH for their ongoing help and assistance.
Thomas Gideon Property
Very unreliable, we were told our offer was accepted, card details taken, a week later found out that nothing was arranged and that our offer was still on the table with another offer!! Very stressful dealing with them, even the manager of the branch (Brockley) wasn't very trustworthy, difficult to get hold of, ignoring our emails, saying he would arrange things and he wouldn't. We couldn't believe an agent could be so unreliable! If they were not a big agency we would have thought we got involved into some dodgy business. Everything ok at the end but when we were finally given the landlord's details and got to speak with him we found out the agent hadn't even spoken to him about things he said he would arrange. So disappointing! Good we get to deal directly with the landlord from now on!
Really lovely bunch. Communication was great. The agent (Clement) actually found another house to show us as well our original viewing. We ended up going with his surprised viewing.
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
A great local estate agents who provide fair and professional advice and a great service. They also go above and beyond to support local community projects and regularly provide sponsorship for our annual street party. Always happy and very grateful to have them on board each year.
Ridiculous they ask for a 1-day charge of rent just out of a wording game! We confirmed the end of lease date the same as the date we pay the rent each month. But no one ever told us before confirmation that the day is actually counted but not the night before. Why on earth would we pay for the one additional day given that we actually move out two days earlier to that? It was out of goodwill that we end the lease by the end of month sharp... then on contrary heard from them such an unfair and unnecessary treatment.
It is really a frustrating and disappointing process negotiating back and forth. Such an unnecessary waste of time.
I rented a flat from Alex Neil and they were so helpful and they responded my requests so quickly. I have never experienced something negative with them. Their property portfolio is very wide. I certainly recommend Alex Neil if you are looking for a property.
C. Gursen Altin
I was just informed that cannot move in to the property agreed last minute just 5 days before I move in. We had booked the property almost 2 months in advance. We had them calling us almost everyday for references that was sent to them. Lack of costumer service and finding a solution. I would not recomemder them . Make sure sure that everything is ok before you ended up like me looking for a new house last minute and paying extra money.