I was being taken care of by Richard Allen, we had previously used Acorn two years ago and didn't have a great experience but using them again we were assured by Richard that he would personally handle the sell of our house and he did. He communicated everything the whole way through and was able to sell the house within 3 months. Great effort from Richard and the team
Sold two properties through Acorn Catford and have always found the selling process to be well managed and consistent from start to finish. Valuations were accurate and realistic rather than over inflated, viewings were always conducted with adequate notice and respect to the properties and any offers that were put forward to me were backed up with sufficient checks that the buyers were able to buy.
All in all I have been very happy the experience I have had with Acorn Catford and would not hesitate to recommend them as my agent of choice.
Really helpful team! Always got back to me on time and accommodated all my requests to view the house and pass on messages to the sellers.
Acorn is among the best in a bad bunch in the estate agent business. However, that still leaves room for improvement. Landlords expect value for money. Attention to detail and service to clients are paramount. Going the extra mile to delight clients should be the norm. We would do business again with Acorn, if only because the options are less attractive.
It was my pleasure to have been able to rent a property with Dammy Ajanaku. The whole process from arranging viewings for suitable properties within our budget and fitting our timeframe .Great communication and super customer service. Very friendly and professional.I would highly recommend them.
Thanks a lot Dammy Ajanaku and thanks as well to Connor Norris,as well for his efficiency and professionalism!!!!
Literally the most incompetent estate agents I've ever dealt with. They gave us the wrong keys on the day we moved in. If you can't get that right, there really is no help.
Excellent service from the whole team at KFH Brockley, especially Tyrone, who found us a tenant in less than a week and ensured the rental process went quickly and smoothly. Highly recommended!
Very unreliable, we were told our offer was accepted, card details taken, a week later found out that nothing was arranged and that our offer was still on the table with another offer!! Very stressful dealing with them, even the manager of the branch (Brockley) wasn't very trustworthy, difficult to get hold of, ignoring our emails, saying he would arrange things and he wouldn't. We couldn't believe an agent could be so unreliable! If they were not a big agency we would have thought we got involved into some dodgy business. Everything ok at the end but when we were finally given the landlord's details and got to speak with him we found out the agent hadn't even spoken to him about things he said he would arrange. So disappointing! Good we get to deal directly with the landlord from now on!
By far the best experience I have had with any estate agents since moving to London. I dealt with Luke directly both during my tenancies and also throughout two property searches and he really went above and beyond to find me somewhere.
Made a stressful situation much more bearable with some laughs along the way, would highly recommend KFH.
Our sale was managed by Jamie Crowder at first and then Priyesh Barot, with no real explanation as to where Jamie went.
Priyesh and his colleagues repeatedly gave misinformation to our buyer, — told her we had no chain when we'd made it clear we were buying a flat (which was chain free — perhaps that was the confusion, but it's really not complicated!), then told her we were happy to leave it vacant before we'd completed our purchase (also not true). This cause us much stress as we were worried she might pull out, as we knew KFH would make it seem like our fault to her. Then — the final straw! — told her on completion day that we were out and gave her the keys before we had finished and locked up! She literally turned up WHILE WE WERE CLEANING. Hugely embarrassing, but luckily she was reasonable and had only turned up to drop a few things and then move in later.
KFH were more expensive than their service warranted. They did get our flat sold in the end, but after we'd already gone with another agent due to lack of activity from them. The sale only happened because of a previously interested party losing another purchase elsewhere and coming back to ours after we'd gone to another agent.
Considered giving 2 stars as they were friendly, but these are really basic things that needn't have happened, hence just 1 star — there is no need to mislead buyers just to tell them what they want to hear. It only creates stress and frustration when the truth then appears.
It felt more like coming back home and not to letting branch- they always welcome you with a warm smile, cuppa tea on the rainy day and sweets for your little one! Sam and Zac - thank you so much for helping me to find home! you two are amazing!
I must say that my experience with KFH Catford has been one of the best of my renting life to date; Clement would have to be the proverbial 'man of the match' as he kept in contact with me after searching elsewhere hooked me back in and made sure I had seen what is now our home which is perfect for us. The rest of the team were great too and showed nothing but professionalism and friendly demeanor through out the entire process and were more than patient when we hit a couple of bumps on the road. If you hadn't realized this by now concerning KFH, I'm a fan. Thanks guy's!