Phoebe was excellent. The initial experience before Phoebe was involved was a little tense as D&P got tgd house details wrong, incorrect footprint size and details, which i would have spotted if given final approval as promised before going live.... Read more
Seller
6th Aug 2024 (8 mo. ago)
Dales and Peaks are a great company to work with. Great communication and really easy to get in touch with.... Read more
Seller
6th Aug 2024 (8 mo. ago)
If you're in the market for a rental property in Derbyshire then Dales & Peaks won't disappoint. Alice, the lettings manager was a pleasure to deal with and very helpful with our tenancy process, no question or ask goes ignored, and her responses were fast and informative making the process as stress free as possible for both us and the Landlord.
On occasions we did speak with other staff members not in the lettings dept. who were equally as helpful and supportive of our circumstantial needs in a property. They are the estate agents who don't forget about you and do call back.... Read more
Tenant
17th Jul 2024 (8 mo. ago)
Hard work for a sale. But I think overall with the market being as is they have done well... Read more
Seller
25th Nov 2023 (1 year ago)

We went with D&P as my daughter had been very pleased with their service. However, we were not impressed. They hooked us in by dropping their fee, but Tom was overconfident in his ability to judge the market which meant that even in a very bouyant market (pre covid) we only had 2 enquiries and 1 viewing in the 1st fortnight. We then dropped the price which Tom was reluctant to do. He had clearly over valued the property and then didn’t advertise it as widely as we understood he would. We were also unhappy with the service from the Head of Sales who seemed to be unable to negotiate with our prospective buyer, even though we had offered a cash incentive for some work which needed doing. When we decided to put the house back on the market D&P did not contact other viewers who had expressed a previous interest in it and it was up to us to track down one couple who did then come for another viewing. D&P told us they were selling another house to a 2nd couple who had expressed an interest, without telling them our house was back on the market. I would not recommend this agent to anyone and while we did think about following their complaints procedure, we discovered that the person in charge of complaints was Tom’s mother (being a family business) so it seemed a futile exercise. We eventually remarketed the house with another local agent, Redbrick who provided an excellent service, always going the extra mile. We dropped the price slightly and sold it to the first people they brought round! Enough said. ... Read more
Seller
18th Dec 2022 (2 years ago)
I highly recommend this agent. They were extremely efficient in providing updates, often answering questions even before being asked, showing their professionalism and experience.
They have been extremely supportive since the property has been rented. An excellent experience all round.... Read more
Tenant
11th Sep 2021 (3 years ago)
Good value ... Read more
Seller
26th Jul 2021 (3 years ago)
Getagent helped us to get off to a good start in choosing agent and their info proved bang on.... Read more
Seller
2nd Jun 2021 (3 years ago)
Dales and Peaks have been totally professional when my tenant left and in advertising the property. As a Landlord, they have ensured that I have been kept informed at all times. The inventory they made was VERY thorough which protects me and the tenant and this is reassuring for both parties.
In all their communication with me they are clear and respectful and they respond quickly to any concern that I have. Quite simply, they are the best.... Read more
Landlord
16th Aug 2020 (4 years ago)
Having found ourselves unexpectedly in Matlock and in urgent need for accommodation, i found the service of this company wonderful and am hugely appreciative of their efficiency and personal caring nature. Thank you!... Read more
Tenant
1st Jun 2020 (4 years ago)
Very professional service completely kept up to date with everything and friendly staff always able to help and always answered the calls and questions I had... Read more
Seller
31st Aug 2019 (5 years ago)
Really professional, great photos, floor plan and 3d walk through. Excellent service, they even kept in contact with both sides solicitors so I didn't have to do anything to keep up-to-date. Really happy with the service and we got an offer of the asking price the day it went on the market.... Read more
Seller
9th Jul 2019 (5 years ago)
Dales and Peaks completed our sale from valuation to completion in 8 weeks. A smooth process made easy with proactive marketing and quick responses.... Read more
Seller
4th Jul 2019 (5 years ago)
I’ve just purchased a house through Dales & Peaks and can’t fault the service from start to finish. They were prompt at arranging our initial viewing, happy to accommodate our additional viewings, quick to respond to any questions we had about the property and secured an answer on our offers swiftly.
It was a pleasure dealing with them.... Read more
Buyer
26th Jun 2019 (5 years ago)
Fantastic service from start to finish, I was kept up to date throughout the whole process and would definitely recommend to anyone wanting to sell their property.... Read more
Seller
24th Jun 2019 (5 years ago)
Very happy with this estate agent. They came out and valued my property quickly and worked efficiently to get my house on the market in just a few days. Pushed marketing on social media platforms and keot in regular contact. Would recommend and definetly use again should I need to!... Read more
Seller
23rd Jun 2019 (5 years ago)
Highly satisfied with Dales & Peaks! Recently our house sale completed and we are very happy with how the sale was handled. Tom & Isla were especially helpful.
Great photos and lots of interest in our house. Would definitely recommend!... Read more
Seller
23rd Jun 2019 (5 years ago)
An excellent service from start to finish. The valuer Tom was a knowledgeable and experienced. The marketing was excellent and they showed potential buyers around the property on our behalf without any problems. There was good communication throughout, with constant feedback on viewings. We were totally satisfied with the services provided and would recommend them highly.... Read more
Seller
22nd Jun 2019 (5 years ago)
Couldn’t praise Dales and Peaks enough, from start to finish the process was seamless. The initial free valuation was really un pressured and I’d highly recommend them. I will be using them again.... Read more
Seller
21st Jun 2019 (5 years ago)