Thankyou. For making it nice and easy.... Read more
Seller
21st Dec 2024 (7 weeks ago)
Selling through DB Roberts has been a pleasant and seemless transaction. The staff have been very helpful from start to finish.... Read more
Seller
14th Nov 2024 (12 weeks ago)
I found db roberts telford good, much better than a certain online estate agent. I would recommend and would use again. took about 3 months to sell, however market isn't the best at the moment. I Definitely agree with you get what you pay for in this sector.... Read more
Seller
1st Nov 2024 (14 weeks ago)
1 viewing in 8 months and not one call from them about how my property was being viewed..I went in twice and reduced asking price but nothing from them to me... Read more
Seller
25th Oct 2024 (15 weeks ago)
Terrible customer service. Initial stage of coming to value the property and take photos seemed promising and I was told they had high confidence in it selling. I only has 2 viewings in 12 weeks (one of which was a time waster). I had to chase for feedback and to prompt them to ask for feedback/follow up. It seemed like apart from uploading the advert to Right Move they were not going to attempt to make any effort to sell the property. It was only when I said I was considering going with a different agent they said they can send out a matching email to potential buyers (why this was done from the very start I don’t know!). Definitely felt as though because they are a larger firm it didn’t matter if the house sold or not. I was given no advice when I called to discuss things so I decided to drop the price, still no luck. I’m really unsure what I would have been paying for if they had actually delivered.... Read more
Seller
17th Jun 2024 (7 mo. ago)
On the whole the service has been very good
The initial meeting with the manager Matt was first class. He has great Knowledge of the market and a first class sales pitch
The office communication could be sharper by keeping the customers regularly informed and being more evident with what is being done... Read more
Seller
13th Jun 2024 (7 mo. ago)
Very informative and helpful with pricing and advertising.
Kept up to date with potential buyers and viewings... Read more
Seller
7th Jun 2024 (8 mo. ago)
Selling process was explained and done step by step, good communication throughout and the team at Telford are super friendly and helpful with all questions asked or I was unsure on. ????... Read more
Seller
2nd Jun 2024 (8 mo. ago)
Very friendly and professional, would highly recommend.... Read more
Seller
24th May 2024 (8 mo. ago)
They came out measured and took photos in January and we agreed a price to market it. Had a few viewings which they did. Now sold subject to contract.... Read more
Seller
10th May 2024 (8 mo. ago)
DB Roberts have been fantastic right from that start! Pictures were fantastic, communication is great.... Read more
Seller
30th Apr 2024 (9 mo. ago)
Very professional agent, polite and knowledgable. Very good experience, definitely recommend!... Read more
Seller
25th Mar 2024 (10 mo. ago)
Really Great Experience... Read more
Seller
26th Feb 2024 (11 mo. ago)
The initial engagement with DB Roberts was good.. The valuer came around and gave us good confidence in DB Roberts. However, once the contract was signed the communications (or lack of) was terrible. There was endless chasing emails were not responded to. No sense of urgency or care. We had 4 viewings arranged.. 3 were time wasters (non provided feedback) and we had 1 no show. We also had a accompanied viewing cancelled on the day.
The worst estate agent I have come across (I have a portfolio of properties)... Read more
Seller
29th Jan 2024 (1 year ago)
Great experience with Brandon. House sold within 2 weeks for asking price - we feel valuation was correct. Communication great and we were kept informed throughout the process.... Read more
Seller
11th Jan 2024 (1 year ago)
Process has been smooth and without issues. Professional and efficient in all required activities.... Read more
Seller
8th Jan 2024 (1 year ago)
I would have liked feedback after viewings. I felt that the two people who viewed my property were not viable purchasers- not right for my property. I would have liked information on what I could have done to make it more saleable.... Read more
Seller
16th Dec 2023 (1 year ago)
Helpful, friendly staff always on hand to answer questions.... Read more
Seller
14th Dec 2023 (1 year ago)
I found it handy to have a local office. The agents were always friendly and helpful.
The appointment updates and buyer feedback were very useful.... Read more
Seller
11th Dec 2023 (1 year ago)

First of all I had 1 viewing which db Roberts didn't have anyone available to attend and contacted myself to see if I could go, I was at work so couldn't do it anyway. They had to rearrange for a later date which could have resulted in the potential buyer going elsewhere. Any interest in the property I was the one calling to find out any results. I had my property on the market for 172,000 dropped from 175,000 I was contacted by db Roberts saying someone offered 150,000 and was advised to accept it as it was a good offer. Obviously I declined the offer. 2 weeks later I was offered 165,000 which I accepted the sale is still dragging on after months, neither side has any property to buy or sell but still drags on. I have now been asked again for fensa cert for windows and cert for electrics that were done which was all photo copied and sent 2 weeks ago. Just all seems like delaying tactics. I am now going to put property back on market with someone else, shit show from start. R... Read more
Seller
1st Dec 2023 (1 year ago)
The photos taken were of poor quality by a mobile phone, my home was for sale with them for 16 weeks yet they successfully mananged only 2 viewings, my home was not pushed to find a buyer. It was left to sell itself amoungst lots of other houses... Read more
Seller
14th Nov 2023 (1 year ago)
Very quick communication and experience. Sold my property within a week... Read more
Seller
24th Oct 2023 (1 year ago)
Very good communication, always polite and honest with me. Happy with the service, handy to be open on a Sunday.... Read more
Seller
18th Oct 2023 (1 year ago)
Professional service. Everything has been arranged very quickly and smoothly.... Read more
Seller
9th Oct 2023 (1 year ago)
DB Roberts were a fantastic agent from the initial valuation to offer negotiations. They secured us an above-valuation price on the first day of viewings. I would highly recommend them.... Read more
Seller
21st Aug 2023 (1 year ago)
Claudie was excellent arranging viewings and feedback
Thanks... Read more
Seller
2nd Jul 2023 (1 year ago)
Had to chase to get feedback.... Read more
Seller
18th Jun 2023 (1 year ago)
Matt was very helpful and provided sound advice during the process. Would recommend him to friends in the future.... Read more
Seller
13th Jun 2023 (1 year ago)
I needed to sell my sister's house,through the auction process,after she suddenly passed away before Christmas,everybody that I have,and continue to talk to has been amazing,the help and reassurances that they have provided has been second to none.... Read more
Seller
14th May 2023 (1 year ago)
All aspects of the advertising and sale were completed in a week to avoid delays in viewings. Offers were promptly relayed back to me. The sale board went up speedily also . Overall a very smooth process.... Read more
Seller
7th Dec 2022 (2 years ago)
Excellent professional friendly service from start. They hosted all the viewings and kept us informed at all stages. Property sold within a week. Very pleased with their services and would highly recommend.... Read more
Seller
3rd Dec 2022 (2 years ago)
Would recommend DB Roberts as they were very friendly, efficient and charged a fixed fee at a competitive pric. The house was sold within a week at over the asking price. ... Read more
Seller
15th Jul 2022 (2 years ago)
I have always found all members of staff very helpful. I would definitely recommend to friends and family. ... Read more
Seller
14th Jun 2022 (2 years ago)
Polite, professional and friendly service in all areas of the process ... Read more
Seller
25th Apr 2022 (2 years ago)
We were not happy with the experience. However our whole feelings are based on one bad decision they made which affected our thoughts for the rest of our dealings with them.... Read more
Seller
17th Aug 2021 (3 years ago)
A good company to work with. They were efficient and kept me informed of what was happening.... Read more
Seller
30th Apr 2021 (3 years ago)
Sold pretty quickly but due to pandemic been a slow process, dealt with any issues quickly... Read more
Seller
14th Apr 2021 (3 years ago)
Even i had friends say don't use DbRoberts, but got to say I was very impressed with the staff, great feed back, so I definitely would recommend DbRoberts!... Read more
Seller
4th Feb 2021 (4 years ago)
Courteous, friendly and efficient. Kept me fully informed with feedback following each viewing.
Excellent value for money.
Would thoroughly recommend their service... Read more
Seller
21st Jan 2020 (5 years ago)
Really good. Excellent customer service... Read more
Seller
5th Aug 2019 (5 years ago)