R Dixon

Direct Housing take advantage of students, providing abysmal customer service and scam money wherever they can.
I rented a shared house for a year and the state it was in was disgusting. Not having many options, I chose to live there on the promise that it would be clean by the time I moved in. This was a lie, the worst was gone but it was the bare minimum.
Throughout the year, many issues arose, the worst of which was sometimes when the hob was turned on, the power cut needing the fuse to be switched. This and the other issues were never fixed all year despite asking many times. One time we were stuck because the fuse was in a room of a tenant away for the weekend. There was no compensation.
At the end of the year, they handed the property to another estate agent, needing it to be presentable. We gave it back in a significantly better state than we had received it yet we were handing with a huge cleaning fee taken out of our deposit.
Avoid renting from this malicious organisation as much as you can.... Read more
Tenant
19th Sep 2024 (20 weeks ago)
N King
I have found Direct Housing to be very helpful and Melissa’s advice was second to none. A pleasure to work with this company!... Read more
13th Aug 2024 (25 weeks ago)
Sam
Upon moving into the house it was still dirty from the previous tenants and the problems we encountered throughout the year: hobs of the stove not working leaving us with 1 out of 4 hobs working for long periods of time, bathroom fans not working resulting in mould which we were blamed for amongst several other issues. Communication was difficult which led to these issues not being solved, and if they were it was at the end of the year.
Was even charged an extortionate £200 cleaning fee for minor things, most of which was in the same condition as prior to us moving in.
Would not recommend.... Read more
Tenant
10th Aug 2024 (5 mo. ago)
J Okorie
Worst agency I’ve ever encountered for student housing. Scammers, will charge you for a cleaning fee for things that were already dirty when you moved in. And will then be EXTREMELY defensive and rude when confronted.
Added photo: found a very similar review from a couple years back, seems not much has changed... Read more
Tenant
10th Aug 2024 (5 mo. ago)
J Mehay
Not the best with communication, I understand it's a busy period however my friend needed a reference and they took a good while. Some of the cleaning claims were also very petty.... Read more
18th Jul 2024 (6 mo. ago)
J Jo
Perfectly reliable to make a contract to live in the property! Just trust in this company :) Especially, Agent Melissa Smith has helped me a lot to solve issues clearly ??... Read more
Tenant
26th Feb 2024 (11 mo. ago)
L Nugent
5 star service and communication from Becky, responded quickly to my emails and resolved my problem almost immediately. Rented with them for a year and had no issues whatsoever... Read more
Tenant
23rd Jan 2024 (1 year ago)
D Hayati
I can’t say the house I rent has no problem at all, but Andreea Anca, one of DH staff, makes it becomes easier to be solved. I communicated to them when got a trouble with my bathroom lightning and ceiling. She always tried to engage with me and told my problem to the landlord. She continued to monitor my problem and kept contact the landlord for sending me some technician. She also told me all step of repairment at first so I could understand what should I do next.
Thank you Andreaa. I hope you still could help me for further if I got problem again (but I hope it won’t happen any more).
I appreciate your professionalism! Thanks.... Read more
Tenant
28th Dec 2023 (1 year ago)
Mahdalenah
I have been contacted with Ms Jennifer. She was apart of the team who provide us the information from the sales, payment to the contract. She was very informative, flexible, and fast reponse. We rent the house nearby Selly Oak, the house is just as same as their explanation. We through the house checking and signing contract smoothly, thanks to Ms Becky. Just one thing, maybe it is about the billing management that has not yet done, but they are also willing to help us.... Read more
Tenant
26th Sep 2023 (1 year ago)
H Splinters
Becky is extremely helpful and professional, great service!... Read more
21st Sep 2023 (1 year ago)
M Chalubowicz
Becky is very helpful and a credit to the team... Read more
20th Sep 2023 (1 year ago)
B Brenchley
Becky was very efficient and nothing was ever too much for her!... Read more
20th Sep 2023 (1 year ago)
S Bunkhan
Great service from Becky. She was very helpful... Read more
20th Sep 2023 (1 year ago)
J Thomas
Best housing agency in Selly Oak! Cannot thank them enough for all of their help with finding a home for me and my family. Melissa is amazing! So kind and helpful, really does go above and beyond. Highly recommend!... Read more
31st Aug 2023 (1 year ago)
C Bragg
Very positive experience with this agency, had a number of questions regarding tenancy agreement and becky was more than helpful during our email and telephone conversations. Superb communication and polite throughout. Thank you :)... Read more
Tenant
20th Aug 2023 (1 year ago)
N Vaughan
I had a very positive experience at Direct Housing and i was helped by their employee Becky. Thanks for all your help.... Read more
20th Aug 2023 (1 year ago)
M Vaughan
I enquired at direct housing and was provided with alot of helpful information about student housing for my daughter. I received some great help from becky. Can't recommend them enough.... Read more
13th Jul 2023 (1 year ago)
Y Amanda
I’m a student from Malaysia and I had such a great time finding a house to rent. My father called the office and talked to Melissa. She was so helpful and very friendly too. Then I got to communicate with Jennifer through WhatsApp and she helped me throughly step by step (which I was so grateful for ). There was also Becky who assisted me with the documents, she replied my emails very quickly too !!! :D Thank you everyone and Direct Housing !!!... Read more
Tenant
13th Jul 2023 (1 year ago)
M Burke
I highly recommend Direct Housing to anyone looking for a reliable and professional property management company. In the 9 months that my girlfriend and I rented from them, we experienced nothing but exceptional service and support.
The standout team member for us was Kirby Aston, who was always available to assist with any issues or concerns we had. She was approachable, friendly, and always willing to go above and beyond to make sure we were satisfied with our rental experience.
Looking back on our time with Direct Housing, I can confidently say that they are far superior to any other estate agent I have dealt with in the past. They truly value their tenants and do everything in their power to ensure that we feel supported and taken care of.
In short, if you are looking for a top-notch property management company, look no further than Direct Housing. They are the best in the business, and I cannot recommend them highly enough.... Read more
Tenant
4th Jul 2023 (1 year ago)
M Anderson
Exceptional service from Kirby Ashton, query answered within minutes!!!!... Read more
4th Jul 2023 (1 year ago)
A C
I had a great experience with Melissa! Good customer service and clear communication.... Read more
22nd Jun 2023 (1 year ago)
S Stacey
Spoke to Melissa at Direct Housing who was very helpful and responsive.... Read more
5th Jun 2023 (1 year ago)
E Omohimoria
I quickly found a home thanks to Direct Housing. The excellent work of Melissa Smith is unsurpassed. Outstandingly advised!... Read more
Tenant
18th May 2023 (1 year ago)
R Simmonds
Highly recommended, they always go out of their way to help and are courteous and knowledgeable. Big thank you to the team!... Read more
18th May 2023 (1 year ago)
A Smith
I rented a lovely, well-presented 1 bedroom apartment in the Edgbaston area through Direct Housing. Throughout my time there, I found the staff to be extremely helpful, polite and courteous at all times.
Having experienced some difficult letting agents in the past whilst at uni, I would certainly recommend these guys... Read more
Tenant
24th Apr 2023 (1 year ago)
J cassar
I am actually disgusted. If I could rate 0 I would. I viewed a house that was a health hazard. Bacteria growing in communal areas which would make someone very sick. Despite pointing this out, they decided to continue viewings and I hope to god no one took the property. They kept closing the doors to hide it.... Read more
28th Mar 2023 (1 year ago)
???
This is the worst agency I have ever seen. This agency has no integrity and does nothing when it comes to things. The table was broken when I checked in. I asked for it more than 30 times, but they didn't fix it until I quit.... Read more
Tenant
28th Mar 2023 (1 year ago)
M Stretton
Ilva at direct housing is great to deal with. She's always friendly and always deals with our enquires efficiently. She always does what she says and I can trust her to follow through our enquiry from start to finish. Thanks Iilva... Read more
27th Feb 2023 (1 year ago)
E Alias
The staff are so lovely and efficient and a special mention to Jennifer, who was really sweet and answered all our queries.... Read more
8th Feb 2023 (1 year ago)
A Dharsee
The team were very approachable and welcoming. Thank you to Jennifer for guiding us through the process.... Read more
16th Dec 2022 (2 years ago)
H Vermani
It is a really good letting and sales agency . The staff is extra polite and so generous. A special mention to Claire . She is really helpful !! ??... Read more
2nd Sep 2022 (2 years ago)
B Laduri
We recently bought a property through direct housing. Clare was amazing and very supportive throughout the sales process. Thank you so much!... Read more
Buyer
27th Aug 2022 (2 years ago)
S ahmed
Love the staff especially Kirby
Great team easy to do business with will recommend highly... Read more
27th Aug 2022 (2 years ago)
S Coe
As a student I felt unsupported from the start - communication was poor and I felt that I wasn't respected. I had a lot of issues with the property at the start of the tenancy and received little to no response or support from the agency with these. Everyone was friendly enough but seemed uninterested in really helping. I felt I had to chase for responses, contacting the agency 4-5 times through different mediums before getting a real solution to any issue. The small amount of things that were sorted happened very very slowly.... Read more
Tenant
20th Aug 2022 (2 years ago)
E Papadopoulos
Very polite and helpful, properties on offer quite good as well. Offered a viewing by Rita, who was very helpful to say the least. Well done.... Read more
6th Aug 2022 (2 years ago)
G mmibmw
The team at Direct Housing are amazing! I have recently purchased a property through their sales team and they provided me with efficient communication all the way. The team made the process so easy and they were so supportive. In particular we dealt with Clare from Direct Housing who was amazing and helped with the ease of the sales process. If I was ever to sell or buy a property again I would definitely use Direct Housing. I also recommend Direct Housing to others who are also looking to sell or buy a property. Thank you!!!... Read more
Buyer
2nd Aug 2022 (2 years ago)
J Lin
Clare, in the sale office, was exceptional in helping me purchase my property. She was really quick in replys and contacting people for me. Very good service, friendly, and very professional. Would use them again!... Read more
Buyer
28th Jul 2022 (2 years ago)
Reeta was very professional and she waited for me when I was delayed she is a very gentle lady loved the way she has approached me.... Read more
Tenant
22nd Jul 2022 (2 years ago)
Reeta gave me and amazing tour of the property she was very helpful and answered all the asked questions I asked.
Thank you... Read more
Tenant
22nd Jul 2022 (2 years ago)
B Hall
I recently moved out of property that was being sold by the Direct Housing Sales team. It was very smooth experience as the tenant leaving the property. I was grateful to Clare from the sales team who was always flexible and patient. She was very honest and directly communicated with me throughout the whole process. Thanks!... Read more
15th Jul 2022 (2 years ago)
A Thomsett
Really enjoyed walking around the harbour.... Read more
10th Jul 2022 (2 years ago)
M Ovinis
Direct Housing helped me find a house in record time. Melissa Smith and Glenda have been absolutely amazing. Highly recommended!... Read more
6th Jul 2022 (2 years ago)
E Delase
Rita showed us around perfectly. Gave us all the information we needed to know plus heard and considered all our concerns. Not one bad word to say at all.... Read more
5th Jul 2022 (2 years ago)
P R.
Had A few Lovley viewing. Rita showed us some nice places, great Agent!????... Read more
5th Jul 2022 (2 years ago)
R Cando
Stayed with them through 2 years and they were really helpful with anything that came up. Fast responses and quick to solve problems.... Read more
30th Jun 2022 (2 years ago)
Jane
We have been letting through Direct for some years and year in, year out, we are still getting the same first class friendly personal service and attention to detail we got as new customers. Clare really went the extra mile for us recently and the whole team are fantastic ! Thank you.... Read more
29th Jun 2022 (2 years ago)
R Adeyemi
Great service from Reeta, helped me as much as she could in helping me find a perfect house for me and my friends.... Read more
28th Jun 2022 (2 years ago)
A hani
I went to see a property and there was that girl Rita she was amazing very helpful and knew my questions before i even asked for them and she made the experience stress free and totally worth the journey.... Read more
27th Jun 2022 (2 years ago)
Rita was very friendly and answered all of the questions about the property!... Read more
Tenant
24th Jun 2022 (2 years ago)
K M
Thanks Melanie for your help!... Read more
1st Jun 2022 (2 years ago)
A kidner
My first property viewing experience ever. With no experience or idea what to ask or expect. I phoned Direct Housing Selly Oak and had a chat with Clare. She cold clearly tell I didn’t have a clue. But her genuine kindness and advice that only comes from the hart made the whole process seem easy with a bit of humour too. BIG THANK YOU.... Read more
16th May 2022 (2 years ago)
J Foley
I am very pleased with the help and support my friends and I received when trying to find a house to stay. On arrival we were welcomed by the direct housing team. Lauren S was very helpful and professional and worked closely with Melissa there and then to accommodate us. Clare and Lauren S couldn't be more helpful in the following stages and were very easy to work with. Prior to my dealing with direct housing I looked around at other agents and I wish I didn't waste my time. I should have went straight to direct housing as they were a pleasure to deal with. As an international student from Ireland I am now very excited for next term.... Read more
Tenant
14th May 2022 (2 years ago)
Shangrila

Poor communication between customers and landlords. but I would say the ladies who answer the phone calls are always so friendly. that worth 1 star.
I have paid a deposit on a house my family and I liked. The house was a student property. I have told them multiple times before paying the deposit that we are not students. They have also told us multiple times that it is OK for us the rent. I then proceed to pay the deposit of 5 weeks rent (I think they should not have charge me that much since the holding deposit should be only for 1 week's rent?). They then sent me a bunch of applications form for students. I then explained to them AGAIN despite telling them multiple times before that we are not students. Although my mum is unemployed at the moment and I'm the only one working in the family, we have the ability to rent and also have agreed to pay the rent upfront. The agency agreed. BUT THEN they said they will have to ask the landlord whether they will be happy to rent to us? But I have told them multiple times before that we are not students and how come you haven't communicated with the landlord before? Mind you the whole communication between the agency and the landlord deciding whether to rent to us or not took almost 1 month. I could have found another property within this time if they have just asked the landlord BEFORE TAKING MY MONEY.
After they have decided not to rent to us they didn't even have the initiation to ask me for my bank details to refund my deposit. I had to call and got told I will have to send them my bank details. its been 12 days since I have spoken with them and there's no refund, no email or calls about the refund. Absolutely horrendous. I will go through legal processes if I haven't heard back from them next week.... Read more
Tenant
8th May 2022 (2 years ago)
T Denny
Very friendly and helpful, especially Lauren. Answered every question no matter how big or small.... Read more
14th Apr 2022 (2 years ago)
K Kristaqi
The ladies at Direct Housing (Bristol Road) go above and beyond to make housing for students easy, and reliable. As a Canadian international student my flatmates and I were juggling a bunch of different things while planning our move to the UK, and Direct Housing eased one of the biggest burdens- housing!
Melissa Smith and her colleagues made the process so easy for us with the constant correspondence, and their attention to our concerns. Melissa, Rebecca and all the ladies are a pleasure to work with, and I would highly recommend Direct Housing for your letting needs, if you are looking for comfortable, trustworthy, and attentive service!... Read more
Tenant
23rd Feb 2022 (2 years ago)
A Saha
Today viewed some properties arranged through Clare Dempster in Harborne. The process was very smooth and professional throughout. She is just amazing and very helpful, indeed have made me feel warm and assured. She brilliantly establishes a emotional bonding and I must appreciate, she is very knowledgeable and helped me with all my queries, she was also very efficient throughout. Would definitely recommend Clare and the entire Direct Housing team. I will always find a friend and guide in her. Please keep up the magic Clare and continue to win hearts???? ????... Read more
16th Feb 2022 (2 years ago)
J McGarvey
No help... Read more
14th Feb 2022 (2 years ago)
SAj
Direct housing helped me to get a nice room which is economical compared to the other counterparts
I found the staffs at office very helpful .Miss.Laurie snipe helped and supported since the day I went the office.
Highly recommend for students coming to Birmingham and selloak... Read more
Tenant
10th Feb 2022 (2 years ago)
S P

I am a Doctor, and I was searching for a good place to rent (a single flat near the QE hospital Birmingham. After quite a search, I happened to see the Direct Housing office in Selly Oaks. Melissa Smith was present and she listened to my requirements and suggested a place accordingly. I had to give a 24 hours prior notice for viewing the place. They directed me to Lauren Gadd. I met her on the day of viewing, the Landlord was also present which I really appreciate, showing the maintenance of integrity to the tenant. Lauren was very welcoming, friendly, I was able to communicate effortlessly with her and she was kind. She was really good at explaining me every aspects of the house, and also regarding the cost. Of all the houses this really ticked all my boxes. Lauren was reachable and responded immediately if I had any doubts.
I booked the place and I am perfectly satisfied with the way the process happened, the employees and the approach.
Thanks a lot Lauren, keep up the good work.
Thank you Melissa for showing me a good place.
Thank you Direct Housing. You will get really good clients with good honest employees and transparency
I would suggest people to reach out to them for the honesty the propose.
Pertaining to my previous review, I would like to continue saying that Lauren Snape, Administration Assistant has been very kind and helpful in making my documentation process smooth. She has been actively responding to my emails and calls in case of any queries I put-forth. Eventually a good communication sorts out issues easily. Keep doing the good work Lauren.
Very Satisfied!!!... Read more
Tenant
9th Feb 2022 (2 years ago)
R Karavadra
Absolutely brilliant during purchase of the property. Would definitely recommend Direct Housing... Read more
Buyer
9th Feb 2022 (2 years ago)
B Sappleton
Thank you Clare Dempster for your advice and support, I know I can rely on Direct Housing for guidance.... Read more
1st Feb 2022 (3 years ago)
R G
Lauren was super helpful and friendly and made finding our next house so much less stressful than I expected!... Read more
23rd Jan 2022 (3 years ago)
T Saroufim
Upon arriving to Birmingham from the summer vacation, due to housing issues, my housemates and I were unable to stay at our initial house for a short period of time. Direct Housing was able to provide housing and deal with any issues we faced immediately. They are a team of nice people who are willing to help with anything when called upon.
A special thanks to Becky for assisting me with finances and questions I had and to Melissa and Annette for helping me and my housemates deal with our housing situation.... Read more
Tenant
19th Jan 2022 (3 years ago)
S Spicer
We recently had interactions with Becky Bhogal who is new to the repairs role regarding a leak with our shower in our rented property.
Becky was very polite and friendly and was also very prompt with contacting our landlord and making sure the issue was sorted. She has given me confidence that similar issues would be dealt with in the same manner in the future... Read more
Tenant
17th Jan 2022 (3 years ago)
B Norton
Problems with the property were sorted out quickly and with no fuss, thank you Becky!... Read more
10th Jan 2022 (3 years ago)
B Onuoha
Direct housing is the best letting agency in Birmingham, I have been with them for so long, the staff are very professional and loving especially Melissa.... Read more
Tenant
30th Nov 2021 (3 years ago)
M Walner
Direct housing were managing the house I was renting for 3,5 years. In 15 years of renting in four countries and two continents, they were the best letting agency to deal with.
Always professional, with well established routines when you start the tenancy, when you finish it, and when you need maintenance or scheduled check-ups along the way.... Read more
Tenant
17th Nov 2021 (3 years ago)
S k
Lauren was great, really went above and beyond for us today!... Read more
11th Nov 2021 (3 years ago)
S Benraiss
This agency has so much experience working with University of Birmingham students and young professionals. Communication with Direct Housing is always fast and easy.
Melissa & Lauren G. were particularly helpful! They guided us every step of the way, with patience, kindness and honesty. Lauren S. was also wonderful when it came to filling out those last few forms.... Read more
9th Nov 2021 (3 years ago)
B Hall
As an international student Direct Housing really did all they could to help me settle into the UK. I can't thank Lauren and her team enough for helping me get a lease. As for repairs Harry has been quite responsive. They allowed me to come in an talk whenever I needed to and sent repair workers readily. They were also honest and helped me ton! Thank you! Would recommend especially for international students!... Read more
Tenant
9th Nov 2021 (3 years ago)
Y Moore
Professional and student friendly customer service. A special thank you to Becky Bhogal.... Read more
4th Nov 2021 (3 years ago)
S dasa
Excellent custom service. All the staff was very friendly and helpful, especially Melissa, Kirby and Annettte.... Read more
9th Oct 2021 (3 years ago)
E v.
The team of Direct Housing is very friendly, professional and quick to respond. A special thank you to agents Becky and Lauren for effective communication and cooperation, as it is challenging to rent a property from abroad & as an international student. Would definitely recommend to others!... Read more
Tenant
8th Oct 2021 (3 years ago)
K Nutter
Very pleasant experience dealing with direct housing setting up my tenancy. Fast and helpful responses from Becky Bhogal to all my enquiries about moving into a property.... Read more
Tenant
25th Aug 2021 (3 years ago)
S Cheong
After a long day of futile house hunting/viewing, Lauren from Direct Housing made my day. She was friendly, considerate and transparent. I have voiced a few concerns and requests during viewing and I'm happy that Lauren took them seriously and dealt with things immediately. I have been in contact with the rest of the team as well and I'm glad everyone was very responsive and helpful. Don't think there is anything else I can ask for. I would highly recommend giving Direct Housing a try.... Read more
24th Aug 2021 (3 years ago)
J Smith
These lot are why nobody trusts estate agents... Read more
23rd Aug 2021 (3 years ago)
S Briggs
As a first time tenant I felt very comfortable and taken care of throughout the entire process, mainly due to the excellent service provided by Maddy Coley and Becky Bhogal. They made everything very clear and easy to understand, and were always very friendly and helpful to talk to. I would definitely use Direct housing again.... Read more
Tenant
9th Aug 2021 (3 years ago)
C
Been sending lots of questions to Nina before feeling safe to put our deposit. She has been super nice and efficient in helping. Currently waiting for the process of signing tenancy agreement but its understandable to get busy at times. STAY FAB DIRECT HOUSING!... Read more
Tenant
31st Jul 2021 (3 years ago)
M Yates
Recently had instances with some letting agents who never respond or are unreliable. With Direct Housing this is not the case. We dealt with a viewing with Lauren and Melissa who came across as very professional representatives of what appears to be a well run company. Even getting text reminders for viewings. The property did not fit our requirements but we look forward to one day letting through a more organised company like Direct Housing.... Read more
29th Jul 2021 (3 years ago)

Please don't waste you r money with this agency. We stayed at the property for six months and had worst every experience with them. When we moved in lots of things weren't fixed and we were told it will be fixed once we moved in but nothing happened during those six months when we stayed there. Lots of emails and calls were exchanged but these people don't listen at all. After we left property we kept chasing them for our deposit. we cleaned everything and 21 days later we got email saying somethings weren't cleaned and they want to deduct £75 from deposit. We would have taken them to court but we are working professionals and don't have time for solicitors. We just wanted our deposit so we agreed to deduct £75 but still haven't heard anything yet. I got pissed off so decided to write this review so to warn other people before we take any property on rent through them. I hope this will help other people. I have got all the emails which were exchanged with them in case any wants to see proof.... Read more
Tenant
28th Jul 2021 (3 years ago)
L Tang
I have been with direct housing during my entire student years (which is incredibly long). They are always friendly, easygoing and quite responsive to almost all requests and problems. Very satisfied with their service. Would 120% recommend them.... Read more
Tenant
27th Jul 2021 (3 years ago)
S Hamilton
I’ve had such a great experience with everyone in this agency. Any issues that I had in my flat were sorted immediately and my calls were always answered and everyone was always so accommodating. They even went as far as helping me when I couldn’t leave my flat due to Covid. I could not have asked for a better agency to have been with. Would highly recommend them.... Read more
Tenant
27th Jul 2021 (3 years ago)
D Prestage
Maddy made us feel more at ease about providing our deposits for the property and responded promptly to our queries... Read more
25th Jul 2021 (3 years ago)
M Cripps
the team at direct housing are incredibly friendly and helpful. they’ve been a really lovely team to work with over the past year, responding to problems quickly and with kindness. always professional yet approachable! special thanks to Annette Taylor for dealing with inspection issues with so much understanding and co-operation. would highly recommend for student accommodation, especially if you have no idea what you’re doing like i didn’t, they really helped me through the process. all the best to the team! X... Read more
Tenant
22nd Jul 2021 (3 years ago)
C Dy
Policies are very strange and very concerned that giving information around passports and bank statements could be a breach of privacy. Dissapointed to pay the deposit first without signing a contract and frustrated by the slow communications. Though, some representatives such as Maddy Coley have been helpful in renting a place.... Read more
Tenant
15th Jul 2021 (3 years ago)
V Ye
The service of this agent is very bad!! They never ask the cleaner to clean the house when last tenats move out. and they will charge you when you moved out!!! No one come to fix the broken properties. Very bad!!!!... Read more
15th Jul 2021 (3 years ago)
K wong
Recommended by my brother. Having to live with Direct Housing for a year. Their staff are friendly and helpful when dealing with housing issues, particularly Maddy. Would recommend to stay with them!... Read more
Tenant
9th Jul 2021 (3 years ago)
S Kennedy
Using Direct Housing has been great! The staff, especially Becky G was always quick to respond to any questions I had, super helpful thank you.... Read more
9th Jul 2021 (3 years ago)
Hasan
Extremely pleased with the professional way i was treated by MANDY, BECKY and ANNETTE. Really went above and beyond to ensure my new accommodation was in great condition.... Read more
Tenant
2nd Jul 2021 (3 years ago)
G Munro
Great letting agency sorted me and my friends our house very quickly as we left it late. Special thanks to Maddy who helped us throughout the whole process.... Read more
Tenant
1st Jul 2021 (3 years ago)
E Chouhan
sorted us out a house despite a landlord being extremely difficult, Nina has been amazing thanks so much... Read more
30th Jun 2021 (3 years ago)
L Campbell
Had a very good experience so far with direct housing so far, they helped me quickly find a last minute house for a big group, and had been updating me the whole way. Special mentions to Nina and Maddy for being the main help during the whole process. Very helpful I highly recommend.... Read more
30th Jun 2021 (3 years ago)
S Choudhury
My flatmate and I were lucky to meet with Direct Housing in our first year of university and get a good accommodation off them for our second year. Throughout the two years we stayed at our accommodation, we were met with such humility and reassurance from the entire Direct Housing Team. Melissa Smith in particular, was very accommodating and made sure that any issues we had, that they were taken care of as soon as possible and was even nice enough to call us before any viewings were arranged, just to make sure that we were comfortable. I wouldn’t recommend better agents or people apart from them!!... Read more
Tenant
29th Jun 2021 (3 years ago)
F Yusuf
I think Direct Housing is most student friendly agency when it comes to private accommodation. As a postgraduate student at the University of Birmingham, I have enjoyed for almost a year, excellent housing services from the agency. Not only is the accommodation affordable (£260/Month), it is only 3 minutes walk away from Uni. What is more is that they have an amazing set of staffs that are always ready to assist you. Becky Bhogal, for one, has been particularly helpful and understanding in this challenging season. I feel obliged to give this kudos to the great services you guys deliver. Weldone.... Read more
Tenant
24th Jun 2021 (3 years ago)
G Borthwick
I've signed with Direct Housing three years in a row and every time they've been so friendly and helpful. We've never had an issue with our student houses so I completely trust them! Maddy has been particularly helpful with us moving this year, the whole team is lovely! Would highly recommend for anyone renting around the area.... Read more
Tenant
28th May 2021 (3 years ago)
L Saidykhan
It's a pleasure being with Direct Housing. Specifically, Becky Bhogal a staff of Direct Housing has been quite helpful and responsive.... Read more
26th May 2021 (3 years ago)
A Woods
I am about to move into my first home soon and direct housing have been amazing! Nina and maddie have been amazing replying to emails within the hour, helping with any questions , would highly recommend!... Read more
Buyer
25th May 2021 (3 years ago)
F Chimaobi
Very friendly folk, nice value for money on all their properties. Great customer service, would highly recommend!... Read more
22nd May 2021 (3 years ago)
Q Rayes
Becky Bhogal was fantastic and helped my with requests swiftly! I appreciate the service.... Read more
21st May 2021 (3 years ago)
M Opoku
My experience with Direct Housing has been good and so far, things have been smooth and straightforward. Nina especially has been very helpful, efficient and kind! I’m glad that she is someone that I’ll be able to contact should there be any issues or queries in the future!... Read more
21st May 2021 (3 years ago)
J Mortished
Me and my two friends had a great experience here. Nina Harrington, our letting agent, was very friendly and enthusiastic. A few days after starting to look for accomodation we managed to find a great place in Harbourn for a good price, and we're getting the two months of rent at half-price. I'll recommend Direct Housing to anyone.... Read more
Tenant
21st May 2021 (3 years ago)
T Yew
Maddy, Melissa and Nina have been very helpful in facilitating our tenancy.
There were several errors in the agreement but Maddy was quick to fix them, we really appreciate the responsiveness!... Read more
Tenant
17th May 2021 (3 years ago)
M Robinshaw
Maddy was very helpful, friendly and polite during the whole process. I would highly recommend her services to any friends.... Read more
14th May 2021 (3 years ago)
Maddy couldn't have been more helpful. She was knowledgeable and polite whilst helping me through the whole process of being a student tenant. I would happily recommend to any friends.... Read more
Tenant
14th May 2021 (3 years ago)
C Oko
i love Direct Housing... their staff are very friendly and welcoming. Mellissa, Annette and the team have been very helpful. I love them all... Read more
7th May 2021 (3 years ago)
M Zocholl
The team are very polite and professional, and always help with any questions or enquiries very quickly.... Read more
28th Apr 2021 (3 years ago)
F M
Nina was so helpful through the whole process and responded to all questions very quickly, she was a pleasure to work with in viewings too.... Read more
18th Mar 2021 (3 years ago)
O Canning
Had a really good chat with Melissa today. She was professional and really helpful, answering all of my questions quickly! Thanks Melissa!... Read more
18th Nov 2020 (4 years ago)
J Zhang
I have used them for over 3 years, their service is brilliant and team is very friendly compared to other estate agents.... Read more
10th Nov 2020 (4 years ago)
N Iram
Company is unrelable and are not professional at all had this very frustrating experience that first the landlord required a garantor we provided them that without any reason because i did meet finanical criteria so why did they require garantor. And after all refrencing passed everything passed the landlord decided to take the house of from market. What is this? After all that trouble everyone i know went through that you lied that that the house is off the market ....it is still on the market.
You lied. Now ontop they keeping me from 650 pound it has been 5 days since i requested them for a refund and been calling them every single day. To my knowledge yeaterday i was informed that they haven't even processed it yet... very horrible experience.... Read more
Tenant
7th Nov 2020 (4 years ago)
C jones
I lived with Direct housing for over a year, and although we started off a little bumpy in our journey (through no fault of theirs) they helped me in every way that they could to get me into a home that was safe and helped me with any issue I had with haste whenever I need it.
They were always great at getting issues resolved as quickly as they could.
If circumstance were different I wouldn't have moved.
Staff are always polite and friendly and never hesitate to help.
Thank you Direct Housing!... Read more
Tenant
18th Sep 2020 (4 years ago)
R khalid
As an overseas student, this letting agent was very helpful and co-operative with what me and my friends wanted. The quality of flats to let are a good standard. Me and my friends happy with new place!... Read more
Tenant
10th Sep 2020 (4 years ago)
F umar
It has been an absolute pleasure working with Clare. As a landlord, I would highly recommend her services. I am comfortable in the knowledge that my property is being managed effectively and would recommend the full letting service.... Read more
Landlord
10th Sep 2020 (4 years ago)
J Tiernan
Highly recommend housing direct. Professional and efficient and reliable company. Thank you claire for all your hard work... Read more
28th Aug 2020 (4 years ago)
S Balekundri
Definitely the best experience with a letting agent I have ever had. Clare was professional and very responsive and made sure everything went smoothly even under quick timelines. Would definitely recommend and rate 5 stars... Read more
20th Aug 2020 (4 years ago)
L Thompson
Me and my partner Paul viewed a 2 bed property with Claire the estate agent, I honestly cannot thank her enough, what an amazing person she is, keeping us informed of what was happening, done everything she could to help us. So with many thanks to Claire we are moving into our first home together. Thank you so much Claire for everything you have done.... Read more
Buyer
20th Aug 2020 (4 years ago)
Me and my partner Paul viewed a 2 bed Property and Claire the estate agent was amazing, she worked with us to make sure we had all the relevant paperwork etc. Within a week Claire called us to inform us that the property was ours, she also kept in touch with us in between. Claire you are AMAZING at your job and we honestly cannot thank you enough.... Read more
Tenant
20th Aug 2020 (4 years ago)
K Yii
Excellent service. Responsive. They sent someone to fix the stuff the next day after sending them an email. Super friendly. Do not deduct unnecessary deposit (important for International Students!!!!!!).... Read more
Tenant
4th Aug 2020 (4 years ago)
G T
Been with direct housing for 2 years, never had any problems with them. Very accommodating on most requests, repairs were done quickly and deposit was refunded in 2 weeks... Read more
Tenant
23rd Jul 2020 (4 years ago)
M Thompson
Friendly and helpful staff. Perfect letting agents for students... Read more
21st Jul 2020 (4 years ago)
S baduel-butler
Absolutely awful experience today from this agent. Today should have been the reunion of 5 friends, really excited to see each other again. However, they went home at the end of the day as the house they thought they would live in this year can't be lived in. The property was dirty, covered in cobwebs all over, definitely not Covid secure, shabby, paint peeling off the walls, loose dangerous carpet on the stairs and the 'inspector' passed it as perfectly clean. She even suggested we should hoover the ceiling and she would knock off £10 - off what, I wonder.?Please stay away from this estate agent, as they are not to be trusted to provide you with a house that is in a fit state to be lived in. Their unprofessionalism was shocking. I am so angry that 'nice students' as they put it, are constantly abused and taken advantage of by these rogues. Do not use this estate agent. They are appalling. I have more photos but what's the point?... Read more
3rd Jul 2020 (4 years ago)
K Bartula
I had absolutely the best renting experience. People working at Direct Housing are very knowledgeable, kind and helpful. I've been renting a flat above the company and received not only a fantastic service but also great neighbours always happy to chat. Ladies working at Direct Housing have always made sure that I was satisfied with the flat, quickly responded to any of my emails and respectfully arranged viewings, making sure I knew about them few days prior.
If you are an inexperienced student just as I was I definitely recommend renting with Direct Housing. It has been my first time renting privately and I've heard a lot of horror stories about that. But all I received is a great service and kind people actually caring about their tenants.... Read more
Tenant
14th Apr 2020 (4 years ago)
G Clark
Were wonderful to speak with when things were good. Very rude and defensive when things were bad. Allowed groups of people to enter the property without notice, which is illegal.... Read more
1st Apr 2020 (4 years ago)
P TAHIR
Direct Housing provides many choices of houses and apartments for rents. The staff are sweet and kind, helped me to find the right house with the right neighborhood for my family during my 5 months stay in Birmingham.... Read more
Landlord
18th Mar 2020 (4 years ago)
A Das

Not the best housing agency to go with in Selly Oak from my experience. They are quite unfriendly and inconsiderate about people's situation and not willing to compromise and be flexible. I stayed in Douper Halls over the summer which was under Direct Housing and I was quite lonely and depressed over a period of 2 months. Therefore, I had guests which included friends and family visit me every now and then to give me company. The wardens got quite petty about that issue and started accusing me of having those guests stay overnight with me without any proof. I felt this was highly unfair as one of my flatmates had her boyfriend live in with her for at least a month since she moved in. Further to this I requested the agency if I could move out of my accommodation on 8th September as I had few things planned on 6th and 7th September in Birmingham since the start of August. Initially they said it would be fine. However, a week before moving out they were highly persisting that I cannot move out on the 8th September, and have to choose between 7th and 9th September to move out. I explained to them that I had no one to help me move out with all my stuff on those dates and also about the fact that I had things planned. But as usual they were quite rude, inconsiderate and adamant regarding the situation and left me with no choice but to move out on their suggested dates. Further to this, one week prior to moving out they told me I would have to change rooms within the same flat. However, they knocked on my door on a Sunday morning at 9 am (which was quite rude to be honest) asking me to move out all my stuff into another room within the same flat within 2 hours. I found that quite stupid and pointless as no one had moved into the room I vacated during that week.... Read more
Tenant
11th Mar 2020 (4 years ago)
M Richard
Well trained staff members... Read more
28th Jan 2020 (5 years ago)
R Dubb
A really good and responsive team. Nothing is too much bother and I normally get offered solutions to problems posed!
Thank you Direct Housing!... Read more
21st Jan 2020 (5 years ago)
A Hall
My company has been using Direct Housing for the rental of our student properties in Birmingham over the past four years. We have received excellent service from them - their communication, response time and interaction with us is of a high level. Their office personnel are friendly, approachable and efficient.... Read more
Landlord
17th Jan 2020 (5 years ago)
K Haywood
My wife and I used the Direct Housing team to rent out our student houses. We were also using another agent. The Direct Housing team were far more enthusiastic, and far more organised than the other agent - and as a result quickly got new student tenants for us for 2020-2021 academic year. Very pleased... Read more
Landlord
16th Jan 2020 (5 years ago)
G Houston
The reviews below were posted by former tenants who owed rent, and who we requested payment for rent arrears.
For genuine responses to our services, please visit our website and view testimonials posted by real people. By the way John Smith, we know who you are.... Read more
2nd Jan 2020 (5 years ago)
C Eggleton
Sorry about any confusion over this rating! Unsure why it had changed. Direct housing have solved a lot of issues with our house and have been really good about making the changes... Read more
Tenant
11th Oct 2019 (5 years ago)
T Robinson
Overall a good experience this year (2018-19). Email comminication can sometimes be slow but normally just regarding broken appliances. A very helpful team nonetheless and probably best to visit them in store if you have any issues because they get on it quicker (not surprising because I imagine they have tonnes of emails to read through).... Read more
Tenant
6th Sep 2019 (5 years ago)
K Thurley
Had a really good experience with this agency. After dealing with loads of problem agencies in my undergrad this was a breath of fresh air. All who worked there were lovely and any issues were generally dealt with quickly.... Read more
Tenant
4th Jul 2019 (5 years ago)
G Hodson
I <3 DH. Great service, very friendly and got stuff sorted quickly for us!... Read more
4th Jul 2019 (5 years ago)
S rogers
We are a group of students who couldn't have asked for a more simple, friendly service. Lovely staff, fast responses. Highly reccomend!... Read more
Tenant
28th Jun 2019 (5 years ago)
A Jagatia
Fantastic service. The team have been very organised with our tenancy before, during and on completion of the tenancy. The whole team are very friendly and deal with maintenance issues quickly (often resolved within a matter of hours or days). Would highly recommend!... Read more
Tenant
23rd Jun 2019 (5 years ago)
S Braun
Terrible service, if there is 0 star I would choose it.... Read more
15th May 2019 (5 years ago)
S S
We have used Direct Housing for many years now for our rental property in Selly Oak and have recently used their services to sell the house. We have been extremely pleased with the service from the team in the office as well as their maintenance team. The process of marketing and selling was made much easier with their help and Clare is an absolute star!... Read more
Seller
1st May 2019 (5 years ago)
K LI
(Translated by Google) When I first arrived in the UK, I rented a language class from Zim. When the class was in class, the landlord defaulted on the house and then went to ZIM Zim. I was still very enthusiastic about helping me solve the urgent need. Direct Housing is a reliable house. Intermediary zim is also cute, hahahaha
(Original)
????????zim?????????? ?????????????? ?????zim zim????? ??????????????? Direct Housing?????????? zim?????????... Read more
4th Apr 2019 (5 years ago)
L HUANG
(Translated by Google) It is Zim reception at a predetermined Douper hall when, to my questions also prompt reply in the language class rental end date and positive lessons house date empty for two weeks, Zim also helped me and my friend to solve no room to live issues, If it is not the help of zim, we may have to drag a lot of luggage to sleep on the streets! So far we are very grateful for the help of Zim! Anyway Zim people are particularly good! I see someone commented that Zim did not like women feel this review is not true it is also a woman of my own! You can count on Zim!
(Original)
???Douper hall?????Zim???????????????????????????????????????Zim????????????????????zim??????????????????????????????Zim????????Zim?????? ????????Zim????? ?????????? ????????? ??????Zim ?... Read more
21st Mar 2019 (5 years ago)
P SHUANG
Zim was very enthusiastic and helped us find a nice house. My friends and I had a very comfortable experience in Douper Hall. She's very nice.... Read more
21st Mar 2019 (5 years ago)
M Smith
The Chinese lady is extremely unreceptive. She prefers male over female when providing services. VERY DISAPPOINTED.... Read more
9th Mar 2019 (5 years ago)
T Gray
I’ve private rented properties for years, and I have to say that direct housing are by far the most competent. Each member of staff are not only friendly and put you at ease, but very professional also. Highly recommended for renting, and I’d imagine selling properties also.... Read more
Landlord
15th Nov 2018 (6 years ago)
D Kusano
Gone through 3 housing agents in this past 4 years during Uni and I can say with confidence that Direct Housing was THE best. Staffs are all kind and respectful unlike some in Selly. They've helped me out in countless ways and even taking an extra step in doing so. Deposits were given back in a few days. I had no money related issues with them. They have lovely houses on their list which were relatively cheap as well. If you're looking for a house in Selly, have a chat with them, they'll be absolutely lovely and helpful in sorting you out.... Read more
Tenant
12th Sep 2018 (6 years ago)
N Jackson
Lovely staff, very quick and helpful with any problems we had.... Read more
30th Aug 2018 (6 years ago)
S Wilson
Claire and the team are efficient and friendly. Exceptional service every time
??
My partner Paul Downing and I would definitely recommend... Read more
29th Aug 2018 (6 years ago)
G Alexander
Was a tenant with Direct Housing for two years with no trouble and they were always super helpful with fixing things and general problems!... Read more
Tenant
21st Aug 2018 (6 years ago)
H Chukwumah
It is not usually easy to find a housing agent who is totally compassionate to your course. I found one in them. They were very understanding, patient (well….to a good extent) and fair. Sometimes I had to push but this is more or less general with life.... Read more
16th Aug 2018 (6 years ago)
A Sanderson
Rented from Direct Housing for over a year and they couldn't do enough to help me. Staff were really friendly, very easy to get in touch with and quick to respond to any questions or problems I had, would definitely recommend them.... Read more
Tenant
16th Aug 2018 (6 years ago)
T Chantel
Have been supported a great deal by the whole team. They are fair and always look out for the tenant. Thank you ladies... it was a good 3 years.... Read more
Tenant
11th Aug 2018 (6 years ago)
H Thompson
Having been with 3 letting agents whilst living in Selly Oak, I have say without hesitation that Direct Housing have been the best. They are honest, fair and prompt. The issues that we had with the house were sorted immediately and all interactions that we had with the staff has been exceptional. It's been really nice to finally find a letting agent that is not just trying to rip students off but actually provide an excellent service which makes our otherwise stressful lives easier.... Read more
Tenant
26th Jul 2018 (6 years ago)
A martin-jones
I can only say lovely things about this agency.
Unlike most that deal with students they were genuine, and respectful. They were happy to help with any problems and quick to sort it out. They have been so pleasant and by far the best agency I’ve been with in the 4 years I’ve been in Birmingham.
I would absolutely recommend people let with them!... Read more
Landlord
26th Jul 2018 (6 years ago)
L Wells
Very quick to get back to emails about problems with the property. Great service.... Read more
18th Jul 2018 (6 years ago)
C Tiller

DO NOT USE THIS LETTING AGENT! When I moved into my flat a year ago it was filthy. I had to clean it myself as the estate agents did not arrange for a cleaner to come and did not respond to complaints. Now I have left my flat, I am being charged for leaving things that belonged to the previous tenant in the flat and for meticulous clean that I highly doubt will actually be done. For example, I am being charged to clean the floor under the fridge when the fridge had mouldy food stuck to the shelves when I moved and the floor was definitely not clean. I am being accused of lying about this and their customer service is incredibly poor.
Not happy with my experience using their services at all.
In Response to the reply below:
If by 'ironing out issues' you mean threatening legal action and hanging up on people then yes you handled the issue before I posted this review.
I did not refuse to clean it, I accepted the payment for cleaning as I was unable to return to Birmingham in the 24 hour period I was given.
Fortunately I can post pictures on this review so I can show the supposed unacceptable state I left the flat in.
I understand it was a busy period when I moved in, but there was no excuse for the filthy state it was left in. The member of staff only cleaned my dirty fridge. I left the rest for a few weeks when I went home but when I came back it still wasn't cleaned so I did it myself.
Please stop being so rude and lying. This is the worst customer service I have ever received.... Read more
Tenant
12th Jul 2018 (6 years ago)
J TW
(Translated by Google) highly recommended! trustworthy! It is worthy of being a mature company that has been operating for many years. I really can't stand the bad reviews of some people. If they were a black intermediary, no one would dare to open an intermediary in Britain. Don't look for an intermediary. Of course, except for the malicious bad reviews of many competitors, there is nothing to say. Recommend yourself to experience what is truly caring service, a company that has been in business for 26 years is not interested in cheating on your intermediary fees. More communication does not solve the problem!
(Original)
????????????????????????????????????????????? ???????????????????????,?????????????????????????????????????????????26????????????????????????????... Read more
6th Jul 2018 (6 years ago)
R LI
THE LETTING AGENT IS RECOMMENDED ! Very good rent experience for this estate agent.... Read more
Tenant
5th Jul 2018 (6 years ago)
E K
I'd like to say a massive thank you to Direct Housing for everything they have done for me this year! They followed through with every request and made sure our experience was the best it could be. They are all lovely and I would 100% recommend them - they are definitely the best in Selly Oak. We received our deposits back speedily and there was so much less hassle than with other agents. Thanks again! x... Read more
4th Jul 2018 (6 years ago)
R Owen
I'm a previous tenant of a property managed by Direct Housing and I cannot recommend them enough! I had an excellent experience throughout my tenancy, all of the ladies and maintenance staff I dealt with from Direct Housing were always so helpful and approachable and always responded to any maintenance or other issues quickly, and any problems were dealt with efficiently and effectively, for instance, I forgot to cancel my standing order for rent and was charged for an extra month, this was sorted out and I was refunded within a day. We had no problems with deposit return either having just been refunded in full, only 4 days after we left the property! We had a fantastic experience and I'd recommend anyone to use Direct Housing when renting or buying a property! Thank you so much!!... Read more
Tenant
4th Jul 2018 (6 years ago)
L Rujia
Nice people working there and high quality service... Read more
1st Jul 2018 (6 years ago)
M Winstanley
After selling my house 14 months ago, I decided to relocate in Birmingham. I have no experience of private renting nor living in a city environment.
Direct housing have been a dream, they helped me through the process of renting, are always available for help and support and are a joy to talk to.
Special thanks to Clare and Kiran for being understanding and supportive. I am so appricative for that extra personal touch I get every time I telephone the office.
Many thanks to all the staff at Direct Housing, you are the reason why I have remained in Birmingham and still remain a tennant.... Read more
Tenant
17th May 2018 (6 years ago)
D Palmer
As a long time client, I can thoroughly recommend Direct Housing as a letting agency. The staff are extremely friendly and efficient and always find time to discuss any queries/issues, etc.
Time spent filling in paperwork is kept to a minimum thanks to their professional business attitude - documents are always ready and waiting to be signed, there is no waiting around. This is essential if - like me - you have a hatred of all things bureaucratic.
The general atmosphere in the office is always welcoming and warming, it's a bit like popping in to see those friends of yours you only see once or twice a year.
Professional, efficient and friendly - that's why I'm a long term client. If you're looking for a company you can put your trust in and know it's not misplaced, this is the one.... Read more
Landlord
24th Apr 2018 (6 years ago)
X guan
Excellent! They are very professional and friendly. I would highly recommend Direct Housing to my friends.... Read more
1st Apr 2018 (6 years ago)
A Kolodziej
Brilliant service! Thank you!... Read more
31st Jan 2018 (7 years ago)
A G
We lived in a house in Harborne for the last 4 years which was managed by Direct Housing. In a word, the experience with them was great.
Any issues concerning the house were addressed promptly and we never had any problems. The staff is mostly friendly and in particular Clare was kind enough to value our requests about anything in the house. Since we paid the rent on time, they liaised with the landlord and ensured that the house rent wasn't increased during the tenancy period.
Overall, it was a pleasant experience and we enjoyed our stay thoroughly. I would highly recommend Direct Housing to everyone.... Read more
Tenant
10th Oct 2017 (7 years ago)
A everest
We have just had an issue with over-payments on our son's rental - due to his error, not an error on the part of Direct Housing! We phoned to get this resolved and the service has been very courteous, prompt and all round of a high standard. The issue was dealt with within one day, and we DID get the call back that we'd asked for to confirm that all had been resolved - which is very rare these days!... Read more
Tenant
5th Sep 2017 (7 years ago)
B Irving
They're a really friendly estate agents that are straight forward to deal with. Been with them for a few years now, and they've always been good at resolving any issues I've had. Would definitely recommend if you're a student.... Read more
Tenant
2nd Sep 2017 (7 years ago)
A Obinali
No problems with them at all, we dealt with our landlord directly and he was an absolute star.... Read more
30th Aug 2017 (7 years ago)
S Payne
I have always found Direct Housing excellent. Their staff are very helpful and friendly. They respond immediately to all my (or the tenants') requests and problems. They have a good team of maintenance and repair people. All in all they take away all the hassle and worry of renting out a property.... Read more
Landlord
18th Aug 2017 (7 years ago)
I H
Direct Housing - helpful, professional and friendly staff providing a tailored personal service. Always fast to sort out any issues and keen to ensure standards are maintained, and most appreciated for holding the hand of this first time landlord throughout the process. Thank you !... Read more
Landlord
15th Aug 2017 (7 years ago)
J M
Direct Housing have managed my property for me for several years now and I can honestly say they have been brilliant for both myself and my tenants. If ever there are any issues they inform me and we set about getting them fixed to keep the tenants happy which is Direct Housings main concern. Clare was brilliant and really helped me get my property off to a good start with all her knowledge and expertise and over the years I've got to know a few of the staff, Naomi is wonderful at keeping me in the loop and getting things sorted for me whenever issues arise or regular maintenance/safety checks are required, she is efficient and responds quickly to my emails. I can honestly say my experience with the company has been nothing but positive and I would like to think my tenants would agree as any matters in hand are dealt with swiftly due to Direct Housing managing my property.... Read more
Landlord
15th Aug 2017 (7 years ago)
J b
Great bunch of people, friendly and always very helpful!... Read more
13th Jul 2017 (7 years ago)
T Atonde

For all these over three years that I have been a tenant with Direct Housing, it has been a smooth, cordial and enjoyable experience. The staff are very professional, listening and quick to respond in terms of repairs, requests for replacements, deposit refund and timely replies to emails and other media of communication. When coming with a prospective tenant to view a house, they always send advance notice to the tenants. This scores them high on the professional front and respect for the privacy of tenants. They take health and safety as a top priority, always checking the alarm on a weekly basis and conducting routine checks and visits. Claire, Kiran, Naomi, Mellisa and the entire team are amazing people. They have good and friendly customer service, and are able to work and patiently manage the heavy traffic of tenants they have even during busy and high peak letting seasons which is why they are the housing agency of choice in Selly Oak, Selly Park, Bournbrook, Bournville, Edgbaston, Harborne, Northfield and the greater part of south Birmingham. Anyone wishing to do business with Direct Housing will not operate at a loss. My experience and those of many of my friends and contemporaries attest to this fact.... Read more
Tenant
3rd Jul 2017 (7 years ago)
K Amafu-Dey
Everyone who attended to us has been super helpful.... Read more
1st Jul 2017 (7 years ago)
S Atherton
Very quick to deal with even the smallest issues. Very friendly on the phone and in person- always happy to help. Thanks Kiran Sidhu.... Read more
29th Jun 2017 (7 years ago)
???
Have been renting properties from them in the past few years. Knowing most of the people in this little office. They are kind and nice, happy to answer your questions. One of their stuff speaks Chinese that is very helpful to oversea students from China.... Read more
Tenant
22nd Jun 2017 (7 years ago)
D Elvins
The girls who work in the office were all really lovely and helpful when I contacted them in regards to university housing. The best agents I have come into contact with, I would 100% recommend! Thank you all for being so kind and helpful.... Read more
Tenant
21st Apr 2017 (7 years ago)
B walker
Found the whole service offered by direct housing very helpful! Really happy with how the staff treated us, but in particular Kiran who showed us round some properties. She was really helpful and we feel comfortable that we have found a lovely property to live in next year!... Read more
Tenant
21st Apr 2017 (7 years ago)
T Daniels
In first year, the accommodation my uni had left to offer me were all to far away from campus or to expensive. Fortunately direct housing was able to find me a nice and affordable accommodation a few minutes from uni. They are also quick to respond to your queries, if you consistently communicate with them. They want the best living situation for students. I have developed a good relationship with both Kiran and Clare, who have been patient and sympathetic towards my circumstances. If you need anything, please talk to Kiran Sidhu, she is good at suggesting the best accommodation for you and friends. They are very friendly but professional at the same time.... Read more
Tenant
20th Apr 2017 (7 years ago)
O Selly
A big bonus is some of the girls are really gorgeous so well worth a visit just to check this out... Read more
28th Mar 2017 (7 years ago)
M Brayshaw
This is the best agency I have ever let a house off. They are really well-organised, pleasant and friendly. They dealt with any problems quickly and efficiently. A big thanks to Clare, the manager, in particular!... Read more
Tenant
20th Nov 2016 (8 years ago)
Bruce
No one turned up to a house I wanted to visit, there was no attempt to contact me and when I tried to contact them it went straight to voicemail. Safe I say I won't be looking for a house with this agency.... Read more
1st Aug 2016 (8 years ago)
D Brown
Absolute joke. Never rang me to let me know the viewing was cancelled on 2 occasions after me booking a day off work. The people who work there are rude and arrogant. Will never use this company again.... Read more
6th Jul 2016 (8 years ago)
G Alfred
this is the worst one I've ever seen. extremely terrible.... Read more
5th Jul 2016 (8 years ago)
W Dyson

I got off to a really bad start with direct housing in September last year and if I'm honest this doesn't reflect the company as a whole. Complaints were sometimes dealt with promptly (as was the case with minor issues) however I was made to go without a light in my bathroom for 4 months despite repeated correspondences on this issue.
In other reviews the staff have been described as conwomen, i can honestly urge anyone looking to let with these guys that this is not the case, in my experience both Lorna and Kiran have been absolutely amazing. The manager, Claire, has very poor customer service skills and I would avoid dealing with her at all costs, as she really does struggle to communicate to an audience on any level.
Although I would still recommend both Prestige and Broadcourt over this company please don't be put off by the letting agents here if you see a property you like with them, Kiran and Lorna have been absolutely amazing to me over the past year, and I wish them every success in the future.... Read more
Tenant
30th Jun 2016 (8 years ago)
A roberts
Continually lost our paperwork after initially making us fill out the tennancy agreement for the wrong house. House was disgusting when we arrived and we asked them to clean it three times, after each they ensured us it had, and in the end took 3 months! They may offer great prices on houses but the lack (more like non existent) of ability to perform their job is not worth it... Read more
Tenant
6th Jun 2016 (8 years ago)
F #PG
Staff are really friendly and helpful ????... Read more
14th Oct 2015 (9 years ago)
L McLeod

I was with Direct Housing for one year - my second year at university. I can honestly say that they ruined that year of university. We went without heating for three months over Winter, which they ended up blaming us for, no less. Mould issues took nearly the full year to sort out, and the tumble-dryer we were promised took ten months to arrive. Four months of the ten were before our contract even began, therefore they had four months to arrange for its arrival even before the inception of our contract with them. In the end, my university actually suggested legal action would be appropriate. Dismayed with everything I had already been through, and knowing that I had another university year in which any legal pursuit would occur, I decided not to pursue the case. However, I implore any prospective tenants to stay away. They can, and will take advantage.
I very much hope any tenants reading this find a good agency if they are intending to live in the Selly Oak area, sadly Direct Housing does not fit that bill.... Read more
Tenant
26th Mar 2015 (9 years ago)
C B
I have found my flat with the agency team from Direct Housing and it's been the best experience. Their customer services are some of the best, extremely prompt and courteous. I could really not ask for better. I would recommend them to anyone!... Read more
21st Nov 2013 (11 years ago)
J Smith
The WORST estate agents I have ever come across. I strongly advise nobody ever works with them. One word - CONMEN.
If it was an option, I wouldn't even give them no stars.
Accommodation - filthy, disgusting, vile, smells, dirty, filled with rubbish, not even fit for a rat.
Service - TERRIBLE. They literally make my blood boil.
Staff - patronising, two-faced, ridiculous, rude, thieves, conmen
Advice - AVOID.
"What goes around comes around" - I have never wanted this to be more true in my life. I hope they get what they deserve for the HELL they put me through.... Read more
Tenant
20th Sep 2013 (11 years ago)
H Mann
Would never use these conwomen again. We moved out of our flat rented via Direct Housing on the date that our letting agreement expired, which happened to be a bank holiday (new year's day). Direct Housing were not open on the day so we couldn't drop the keys off that day. We asked them when we should drop them off - they said to drop them off the next working day. Yet when we did as they instructed, they claimed that we took the keys back a day late and that we had to pay an extra day's rent. They said we should have posted them through the letterbox on the bank holiday - yet if we had, we would have had no record of us doing so. They took the day's rent out of our deposit and we really should have taken them to the small claims court for this, but we got our money back after demanding it back in person. Do not use this company- they will screw you over in any way they can.... Read more
Tenant
7th Apr 2013 (11 years ago)