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- Dixons Estate Agents - Selly Oak
Dixons Estate Agents - Selly Oak
848 Bristol Road, Selly Oak, B29 6HW
Established in the 1930s, Dixons are one of the largest estate and letting agencies in the Midlands, with a wide-reaching network of branches across the region, from Solihull to Wolverhampton. Our Selly Oak branch is made up of highly trained, passionate locals dedicated to offering the best possible guidance for your property needs
Opening hours
- Monday 9:00am - 5:30pm
- Tuesday 9:00am - 5:30pm
- Wednesday 9:00am - 5:30pm
- Thursday 9:00am - 5:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Dixons Estate Agents - Selly Oak Reviews (263)
Have you used this agent?
91%
2%
0%
0%
7%
All (263)
Seller (39)
Buyer (50)
Landlord (20)
Tenant (40)
General (114)
Anonymous Tenant
Very loving staffs, always ready to help.
I am happy I chose Dixons
Thanks to Jaiya and C. Barry especially. Thanks guys
Tenant
29th Nov 2024 (8 weeks ago)
D Hussain
Very helpful especially Tim and Jaia. Thanks for this smooth transition.
5th Nov 2024 (12 weeks ago)
T Butcher
Would like to say a big thank you to the team at the Selly Oak branch of Dixons. They made the whole process of buying our first home a whole lot easier and will definitely be returning to Dixons in the future. Special thanks to Amy, Claire & Becky who were always on hand to help with any questions/concerns we had and guiding us along the journey.
Buyer
23rd Oct 2024 (14 weeks ago)
J kareem
Over several years I have purchased, sold and let multiple properties via Dixons Selly Oak. The entire team Jan, Claire, Tim, Amy, Becky to name few have been, considerate, efficient and professional at all times. Whether you are buying, selling or letting look no further; the prompt and experienced serviced will not let you down.
Seller
18th Oct 2024 (14 weeks ago)
J Emenike
Wonderful experience, lovely staffs and always ready to help.
11th Oct 2024 (15 weeks ago)
L Lee
Claire , Becky, Jan, Amy and team are truly phenomenal. They have all gone above and beyond and are so friendly, patient and helpful. They've made the process so easy and stress free, I can't recommend them enough!
9th Oct 2024 (16 weeks ago)
W mughal
Sinceramente muy decepcionado, he viajado desde bolton hasta Birmingham para ver una casa ,que estába en alquiler. Resulta que la chica que hablo conmigo nos dejó tirado en la calle, no aprecio ni contesto el móvil, ni nos llamo.he g
Perdido tiempo y dinero (de desplazamiento)para nada.
6th Oct 2024 (16 weeks ago)
K limbu09
it was very freindly and understandble and it was high standard and it was becky the satr who help me a lot i will kindly refer evreyone too look at dixon????
30th Sep 2024 (17 weeks ago)
S Smith
I had an issue with getting a deposit released for the rental on a property, where it was taking a significant amount of time to resolve, despite numerous phone calls and emails. That was until Corey was assigned to the case and with his help, the deposit has now been released!! He was very responsive to emails and worked hard to resolve the issue I was having! Thanks Corey!
Tenant
27th Sep 2024 (17 weeks ago)
D Teeling
The whole team within Dixons Selly Oak , Claire, Jan, Amy, Becky have been absolutely amazing with the sale of my property. They have all gone above and beyond in every aspect, very professional, knowledgeable, helpful. Thank you all
Seller
25th Sep 2024 (18 weeks ago)
J Sporcic
Claire, Amy and Becky have been absolutely fantastic throughout the process.
They provided clarity, in what can be an incredibly overwhelming process, and were always on hand to answer queries, give support and their knowledge and experience was clear to see.
Would highly recommend to anyone looking for estate agents to sell or buy.
Thanks again!
12th Sep 2024 (19 weeks ago)
C Harris
Caitlin has been absolutely brilliant. I have a house I needed to rent out but it was a little different procedure than what was normal. She handled everything we needed with concideration very quickly and professionally and made it happen. Couldn't have asked for more. Thank you.
Landlord
10th Sep 2024 (20 weeks ago)
Anonymous Homeseller
They helped us along the way with the sale taking control of the viewing’s and keeping us informed
Seller
9th Sep 2024 (20 weeks ago)
A Rogers
Caitlin and Tayla were both such lovely people who went above and beyond to help get us in our new property in such a short amount of time. Even with all the stress on my half, they explained everything every step of the way and were so kind and very helpful! :)
Tenant
23rd Aug 2024 (22 weeks ago)
K mastan
Good service from Tayla on the lettings team. I would recommend her again and again
23rd Aug 2024 (22 weeks ago)
L Mohammed
Tayla has excellent customer service and helped me so much! Call her if you need help finding a property
23rd Aug 2024 (22 weeks ago)
I Ahmadzai
Spoke to Tayla on the phone looking for a rental property and her customer service was perfect! She helped me with every question I had..Would recommend her to anyone who needs help finding a house!
Tenant
23rd Aug 2024 (22 weeks ago)
S M
Had a viewing with Tim he was so helpful and friendly and made the experience amazing!!
23rd Aug 2024 (22 weeks ago)
A Mistry
The sale of our property was quite lengthy with several challenges encountered on the way. This resulted in being quite stressful and often felt like being on a roller coaster. However, at each point Jan, Claire were always there on hand to provide objective and helpful guidance, provided ongoing updates that provided clarity and allowed us to move forward in a positive light. Looking back there were often times where we would have made rash decisions had it not been for the professionalism given by Jan and the team. Thank you!!
Seller
23rd Aug 2024 (22 weeks ago)
L Martin
Dixons Property made securing our new home effortless. Special thanks to Caitlin Barry for her exceptional support throughout the process. Highly recommend their service!
21st Aug 2024 (23 weeks ago)
K Chi
I am happy to business with them
Quick response and staffs are very kind.
9th Aug 2024 (24 weeks ago)
K McCarthy
We started our house search and went into dixons in Selly oak, and spoke to the lovely Caitlin and Tayla. They was such a massive help as we had no idea where to start or what to do. They went above and beyond for us and listened to exactly what we wanted. The whole process was stress free and nice and quick! They was very proactive in responding to our emails with any questions we had and assisted us in the best possible way. I can’t recommend these two lovely ladies enough. We now have a beautiful place we call home!
Thank you both so much!!
Buyer
7th Aug 2024 (25 weeks ago)
M Wei
A big hand to Claire, Becky and Barry for helping us buy our first home from day one (viewing) to the end!
Buyer
26th Jul 2024 (6 mo. ago)
I Khan
Came in to office to discuss buying my first property with Becky and she was amazing! Definitely recommend using this agent!
Buyer
24th Jul 2024 (6 mo. ago)
L Leighton
Fabulous service, will definitely use again in the future. Always gives you an honest opinion. Thank you to the team!
24th Jul 2024 (6 mo. ago)
S Qin
Thank you for helping us to get our new home! Very satisfied and speedy services. Thank you Becky!
Buyer
22nd Jul 2024 (6 mo. ago)
R Wilson
Claire and her whole team were absolutely fantastic, very professional and approachable. I felt listened to and was treated with consideration and no pressure. Communication was superb, a special shout out to Jan who kept me fully informed and up to date at every stage. I had a great experience and would definitely recommend them.
20th Jul 2024 (6 mo. ago)
M Odutayo
The experience was seamless and Tayla was welcoming and willing to help all through.
18th Jul 2024 (6 mo. ago)
A Dodd
Thank you both tayla and Caitlin you both been amazing really made everything go smoothly
17th Jul 2024 (6 mo. ago)
M Hamdani
I had an excellent experience with Dixon Selly OAK.
They have been extremely helpful in finding property, during letting and even after letting they are there to help. I would especially name Tayla Mansell, she is the best.
Extremely satisfied.
Landlord
12th Jul 2024 (6 mo. ago)
F C.
I had a good experience with Dixon selly oak. It took just about a week to view and move into my three bedroom house. Tayla was instrumental to this seamless process.
Tenant
6th Jul 2024 (6 mo. ago)
G kamboz
Dixon has been amazing through this buying process , truly professional. Highly recommended. Special thanks to Becky and Jan keeping us informed at every stage of our purchase.
Buyer
6th Jul 2024 (6 mo. ago)
S Tiwari
We had an excellent experience with Dixons Lettings in Selly Oak. Tayla Mansell was incredibly helpful and made the overall process smooth and efficient. Highly recommend their professional and friendly service!
Landlord
29th Jun 2024 (6 mo. ago)
R Anpat
?????
We had an exceptional experience with Becky from Dixons during our recent house purchase. From start to finish, she was incredibly supportive, and patient. Becky guided us through every step of the process, promptly answering our questions and addressing any concerns we had. Her professionalism and dedication made the whole experience smooth and stress-free.
Buyer
25th Jun 2024 (7 mo. ago)
S Sreenivasan
Caitlin and Tayla were amazing helping me every step of the way. They were patient and answered all my questions. Would recommended Dixons to my family and friends as they go above and beyond to ensure a good experience.
22nd Jun 2024 (7 mo. ago)
BaBaPlays
The team at Dixons have been utterly amazing. I cannot fault them. Jan has been there to help from the point of sale to the completion. She has gone above and beyond, has always called me at the end of the day to update me because she knew how anxious I was. If you want an estate agents who actually wants to sell your house then choose Dixons over all the other agents in Bournville.
Seller
18th Jun 2024 (7 mo. ago)
P Magar
FTB amazing experience as it was so smooth and stress-free. Thank you to the whole team especially Becky and Preet. You guys were amazing. You made our house buying journey smooth, stress-free and easy. Would recommend your service to everyone. ????????
Buyer
10th Jun 2024 (7 mo. ago)
R Kilsby
Purchased our first home with Becky's help - everything went smoothly and I really appreciate everything she did to help us.
Buyer
5th Jun 2024 (7 mo. ago)
J Jones
Tayla at Dixons helped us finding somewhere we as a couple could call home, and we are extremely greatful, excellent customer service
5th Jun 2024 (7 mo. ago)
M Cahill
After approaching several estate agents to help find me a rental property I spoke to Taylor. Taylor went above and beyond and found me a property exactly where i needed and what I was looking for. She was extremely proffesional and kept me updated at all times. I was about to give up my search until I spoke with Taylor not all super hero's wear capes. Thank you Taylor
Tenant
5th Jun 2024 (7 mo. ago)
D Mccorley
Taylor helped us find our dream home ???? nothing was to much ????
5th Jun 2024 (7 mo. ago)
R Hadfield
Caitlin and Tayla were both wonderful in helping me secure a new flat. Both were friendly and extremely helpful throughout the process!
Tenant
4th Jun 2024 (7 mo. ago)
A Mohsen
I am really happy with the help I received from the staff and they are all very friendly and helpful.
4th Jun 2024 (7 mo. ago)
C Jones
Tayla was so helpful during the whole process. She ensured she knew exactly what it is we wanted and tailored our experience perfectly to us! She is a great reflection of the business and we want to thank Tayla for her hard work
16th May 2024 (8 mo. ago)
M Odonnell
I dealt with Tayla who was amazing and I would definitely recommend to anyone, thanks so much!
16th May 2024 (8 mo. ago)
S O'Connell
Jan Sturley kept us regularly updated and chased up loose ends when necessary: Jan was superb support throughout our lengthy sale process and was a vital connection between us, the buyer and solicitors: she saw things through to the end and gave us the confidence that all would eventually conclude successfully. I think without Jan’s involvement, the sale may have fallen through.
Seller
9th May 2024 (8 mo. ago)
N Vu
I had really great experience with Dixons Selly Oak when purchasing my first house. The staff was really friendly and helpful with every step of the process.
Buyer
29th Apr 2024 (8 mo. ago)
R Smith
On the market through to a tenant moving in under 5 days
Need I say anything more
Thank you Tayla and Caitlin
Landlord
29th Apr 2024 (8 mo. ago)
W Sheikh
Really happy with Jan and the team for helping me sell my house. That goes from the viewings, updated communication to it selling. Would recommend Dixons if you are looking to sell your property
Seller
25th Apr 2024 (9 mo. ago)
R Rogers
Had some great help and advice from Tayla. She was patient, understanding and really helpful. Nothing was too much trouble. Thank you Tayla! I would definitely recommend Dixons selly oak.
23rd Apr 2024 (9 mo. ago)
K Reddin
I enquired about a property and spoke with Tayla who was very professional and helpful! I would recommend her to anyone who needs assistance with finding a property.
21st Apr 2024 (9 mo. ago)
A Duffield
My partner and I found ourselves in a bad situation with a previous mortgage advisor (from a different estate agent company) through no fault of our own and after our offer got accepted on the property. After being recommended Preet, we gave her a call and she managed to fit us in last minute and managed to get us through the process again and further. Throughout the whole process, she has made it seamless and always made us feel comfortable. She is friendly, professional and knowledgeable and honestly don’t think we would’ve been able to complete without her assistance. Her help has been nothing short of appreciated! Thanks for all your help Preet and would definitely recommend Preet as your mortgage advisor. Abbie & Luke.
Buyer
20th Apr 2024 (9 mo. ago)
P B
Amy was very helpful from the beginning to the end of our journey to purchase our first home. Very patient with our endless queations and requirements
Buyer
19th Apr 2024 (9 mo. ago)
L French
Samuel Barnett from the maintenance part of Dixons has been a great help. Communicated with me throughout. Replied to emails promptly, telephone manner was professional, kind and friendly.
Found a great contractor to do the work on behalf of my landlady. Really pleased.
Landlord
18th Apr 2024 (9 mo. ago)
S wakefield
I would like to thank Teliah for looking after me and helping me through the process from start to finish absolutely brilliant very professional nothing was too much trouble, outstanding communication Thankyou Teliah, I would also like to the Caitlan for showing me and my son around the property and helping us fill out the forms, Again very professional amazingly helpful
Tenant
18th Apr 2024 (9 mo. ago)
J Billingham
We approached Caitlin with impossible task of finding us a house in a week due to unforeseeable events in our personal life. Caitlin nailed this and went above and beyond. Caitlin treated us with compassion and kindness throughout the process which we will always be eternally grateful for. The communication throughout was really reassuring, especially because we were away on holiday at the time. Thankyou so much to Caitlin and all of the Dixon’s team at Selly Oak, you have all been amazing!
10th Apr 2024 (9 mo. ago)
S J
I’d like to express thanks to Teliah who was an amazing host. She was really attentive, made sure we got to our appointment okay, she was open and honest and easy to get ahold of. We went with another property but we loved our experience with Teliah and Dixons. It was much more positive than other experiences we had in the city.
10th Apr 2024 (9 mo. ago)
K holbrook
Following a recent poor experience with another agent, it was refreshing dealing with Dixons for rental. Tayla was great, informative, good communication and very helpful. Would definitely recommend!
Tenant
2nd Apr 2024 (9 mo. ago)
???
This agent is very helpful .
26th Mar 2024 (10 mo. ago)
S Obaribirin
Tayla was very wonderful and highly professional today, she touched on and spoke on all the essential points as regards the property which perfectly satisfied my curiosity and enquiries.
21st Mar 2024 (10 mo. ago)
L g
This 5 star only goes to Tayla from Dixon and Sharon from countrywide . Tayla Managed to sort out the problem so efficiently also very helpful , patient and caring . Sharon I really don't know which word I can use to describe her fantastic customer care . It has been more than 3 years as a tenant , every time there was an issue and noone could help me out regarding to apartment etc…Sharon was there to listen to me and were trying her best to sorted out . I am really thankful for all your kindness and being extremely helpful . Thank you so much Sharon and Tayla for all your
hard works and fantastic customer care ????
Tenant
15th Mar 2024 (10 mo. ago)
D Page
Highly professional and lovely friendly staff especially the lettings negotiator Tayla Mansel very polite and informative. And very easy to talk to you
15th Mar 2024 (10 mo. ago)
B Iremiren
"Meeting Tayla from Dixons during a property viewing left a great impression. Her professionalism, politeness, and friendly demeanor stood out, and she followed up on our requests to the landlord promptly. I highly recommend Tayla for anyone looking to rent".
Tenant
14th Mar 2024 (10 mo. ago)
C Sheehy
Great bunch of lads. Claire, Jan, Becky and Amelia were a pleasure to deal with and sold my house a week after going to market. Really professional and kept me updated throughout the process
Seller
2nd Mar 2024 (10 mo. ago)
iantubeyou12321
Lovely staff, really friendly and helpful.
29th Feb 2024 (10 mo. ago)
A Wong
Nice service
23rd Feb 2024 (11 mo. ago)
G vs
Claire has been very helpful for finding the best property for us. Becky whom tirelessly showing us different properties and amazing knowledge of the viewing properties, finally found a dream home for us. Dixons team at Selly Oak is by far the best around here and I would recommend anyone selling / buying their properties with Dixons. Job well done and thank you for making the transaction within 3 months!
Seller
16th Feb 2024 (11 mo. ago)
J Sheridan
Really wonderful service.
16th Feb 2024 (11 mo. ago)
W Mills
Great service, would definitely recommend for anyone selling their property
Seller
16th Feb 2024 (11 mo. ago)
E anyanwu
All thanks to Tayla who made sure my paper work was completed within a day, she was very helpful and professional.Dixons remain the best for me.
15th Feb 2024 (11 mo. ago)
S Alexandru
Thank you so much for your help Tayla! Brilliant staff, very professional, in just a few days we found a new home and can already move in! Thank you Tayla for helping us making this transition so smooth! Wish you all the best!
Tenant
15th Feb 2024 (11 mo. ago)
C Rogers
Tayla was really helpful and informative on the phone . Was a pleasure to speak with her . I have rang other estate agents and not been impressed with the level of support or information but this very well mannered Employee was far from that . Thank you Tayla and Dixions
3rd Feb 2024 (11 mo. ago)
T Green
Great friendly and informative service,was a quick and easy process.
31st Jan 2024 (11 mo. ago)
H Griff
A big thank you to Taylor she was very helpful and explained everything to me
31st Jan 2024 (11 mo. ago)
J Howe
Claire and the team at Dixons went above and beyond to make our first time buying a house as stress free and simple as possible. The service they provided was friendly, knowledgable and incredibly supportive throughout. We couldn’t have wished for better people to guide us through buying our first property and we are thrilled!
Buyer
31st Jan 2024 (11 mo. ago)
S Kinsey
Good experience as a renter. Answered my questions, good communication, easy-to-use systems.
Tenant
30th Jan 2024 (11 mo. ago)
Z Green
Tayla has been great to work with in setting up our new tenancy. Always very professional and quick to respond!
Tenant
30th Jan 2024 (11 mo. ago)
I Tilley
Following the use of a Dixons competitor and not selling, I decided to switch angents. After selling the property quickly, I then found the service very professional with great communication throughout. Would definitely use them again and urge others too.
Seller
28th Jan 2024 (11 mo. ago)
G Parkes
Was attended to on the phone (Dixons Selly oak) by a lovely young lady Tayla. She was very helpful, extremely polite, and confident. She answered every question fully. I always struggle with talking over the phone as I’m hard of hearing, however Tayla spoke loud and clear and didn’t rush. Thank you so much Tayla you are an asset to the team.
28th Jan 2024 (11 mo. ago)
Molly
Had the best experience when viewing properties to rent. Tayla phoned me thursday morning about a property I had enquired about and although it wasn’t available she took all of the things we were looking for and was very accommodating at letting us view a property the same day. She even sent me a video of the property as my partner viewed but i didn’t manage to make it. Has always been very friendly and quick replying!
26th Jan 2024 (1 year ago)
Paige
Taylor has been great, she has sorted any problems we’ve had out extremely quickly. Also helped us find a great house when we was struggling to find what we wanted.
Great agent, would definitely recommend !
26th Jan 2024 (1 year ago)
A Mariya
I was looking for a property to rent and I had a week to find one.
I came across a property offered by Dixons agency and set up a viewing. I met Tayla Mansell- an agent working there, which showed me couple more properties. One of them was exactly what I was looking for!
I am so thankful to Tayla for the unconditional support she provided to me throughout the process of renting the house and made the whole process so smoothly. I definitely recommend Dixon agency and especially the help of Tayla!!
Tenant
26th Jan 2024 (1 year ago)
Anonymous Tenant
Me and my partner have been looking for a house for a long time! We came across a property offered by Dixons. The moment we viewed the house we fell in love with it!
We are really happy and thankful to Tayla Mansell- an agent at Dixons, which helped us with everything and made the process smooth! She helped us find the perfect house!!
Tenant
26th Jan 2024 (1 year ago)
S Martin
I called Dixons at selly oak and spoke to a lovely lady called Taylor. She went above and beyond to answer my questions and sought advice from her colleagues to seek clarification. I most certainly would use Dixons at selly oak because of her proffesionalism alone.
25th Jan 2024 (1 year ago)
G High
I viewed a house recently on behalf of someone. I was very grateful for Tayla’s attentive approach and she fulfilled all questions that I had from the people I was viewing for. I highly recommend this company and Tayla herself, made me feel at ease. Thank you very much
25th Jan 2024 (1 year ago)
O Pennington-Wilson
Tayla was wonderful. She was really friendly and helpful in the lead up and during our viewing. We had all our questions answered or promises with a follow up. The whole process has been straightforward and approachable.
25th Jan 2024 (1 year ago)
O Esther
Tayla was very helpful on my viewing, I will definitely recommend her if the needs arises.
23rd Jan 2024 (1 year ago)
R Meredith
I would definitely recommend Dixons Selly Oak. Very supportive, individual service from Teliah. Thanks for always findng me the perfect tenant.
Landlord
22nd Jan 2024 (1 year ago)
R channel
Excellent customer service from Tayla, she went above and beyond to help me and was very polite, definitely would recommend this shop to all.
20th Jan 2024 (1 year ago)
M Allmark
Tayla from dixons in selly oak showed me a property to view in harborn and her attitude towards me, the flat, everything was amazing. I couldn’t have asked for someone better to help me with getting a home. If I ever use dixons again I will be personally asking for her! Great work tayla!
20th Jan 2024 (1 year ago)
J long
Was attended to in store (Dixons Selly oak) by a really lovely young woman Tayla. She was very helpful and extremely polite, made my experience in store much more pleasant! Can’t recommend her enough.
19th Jan 2024 (1 year ago)
A Wong
Really good service, especially from Becky and Barry
19th Jan 2024 (1 year ago)
E Edmondson
We bought our house through Dixons in August last year. We found Amelia friendly, knowledgeable and helpful - she listened carefully and took on board our particular needs. She put a lot of effort into getting a successful purchase for us, and it paid off!
Buyer
19th Jan 2024 (1 year ago)
L Peach
Met tayla at the property great knowledge and really understood what I needed really nice woman Thankyou for your help
16th Jan 2024 (1 year ago)
J Cardus
I have signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time.
They then double-charged me the tenant sign on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and I have been chasing a refund ever since - 2 months now.
It also took 1 month and about 5 emails just to have them send me the tenancy agreement and relevant paperwork.
They have now charged upfront for 1 year of management fees (tenant paid up front) and I am trying to get this refunded and get out of this 'service' as the minimum term is 6 months.
Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this.
I will update this review if anything improves. I had a meeting in person with the branch manager today (5/4/23) and have been given a new set of promises that I will have some money refunded.
UPDATE Nov 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager Tim has no clue how this works. I've been asking for 2 months, and have not wasted money protecting a deposit I do not have because they told me to.
It's absolutely laughable that I got Dixons involved to make property management easier - it has been the worst experience I've ever had being a landlord.
UPDATE Jan 2024 - Dixons refused to return any deposit so that I could continue managing the tenancy myself, so be aware of this. Instead I had to negotiate over a period of months to have the deposit returned directly to the tenant.
More recently I have asked for evidence that a right to rent check has been carried out. They have refused this on data protection grounds, even though I an also a registered data protection officer. It has been over a month since my request, and I have tried to follow up since but as usual they are not forthcoming.
As my tenant has now ended their tenancy and moved on and they finally have their deposit after months of nagging Dixons, this should hopefully be the end of it. I remain baffled at how much harder Dixons made my experience as a landlord and I wholeheartedly recommend you avoid them as a tenant or landlord. Their copy/paste response to my review was never followed up, I have been in touch with them for over a year now and they have done absolutely nothing in response to this review.
Landlord
11th Jan 2024 (1 year ago)
A tariq
I had a fantastic experience with Becky who showed me around. Becky’s impeccable presentation and attention to detail were evident not only in the properties she showcased but also in her own well-dressed demeanor. She answered all my questions with expertise and made the entire process smooth and enjoyable. Highly recommended Becky for her professionalism and excellent service.
5th Jan 2024 (1 year ago)
A Cunningham
After 3 months of fighting to get our deposit back I am finally free of this letting agent and to advise nobody else suffers with them.
Raised on 26th May our washing machine didn't work, took them until 13th July to sort out a replacement.
Pressure tactics to get us to sign another 12 months with emails and calls non-stop asking us to sign for another 12 months or tell them that we're leaving when we're entirely within our rights to stay on as a rolling tenancy without them evicting us.
Getting the deposit back was an absolute joke, with the 10 days they mention in our tenancy entirely ignored and their "deposit specialist" taking almost a month to tell us anything about if they were taking deductions.
At this they tried to claim deductions such as we'd changed the locks without permission, when they had changed the locks when repairing the front door and either forgotten or not taken proper notes on this. Other claims were for cleaning and repairing a curtain rail. The curtain rail they quickly gave up on with my photos of it hanging off when I had got the keys.
When we gave up and went through our deposit protection scheme they tried to throw in more previously unmentioned cleaning charges, such as for the carpet when we had moved into a house with an incredibly stained and torn up carpet, apparently not paying all our rent when we had and even more other cleaning charges which were thrown out by the independent adjucation after my extensive records of emails, videos and photographs.
Avoid unless you like waiting a ridiculous amount of time for repairs and fighting extensively for return of your deposit.
Tenant
4th Jan 2024 (1 year ago)
C Eye
Secured a rental property with Tayla, the process was extremely smooth and communication was great, any questions or queries I had they were answered promptly and I was into the property fast.
Thank you for the help and assistance
Tenant
2nd Jan 2024 (1 year ago)
P Markos
Happy purchaser
21st Dec 2023 (1 year ago)
A Das
A big huge thank you to Jan, Becky, Claire, Amelia and Amy at Dixons Selly Oak. I have bought and sold through this branch on many occasions, and each occasion, always a great 5* service. Staff are super friendly and always prompt with following things up. The reception you get is very welcoming, the staff treat you like they're own personal friends, but always with professionalism. Thank you everyone, keep up the good work and stay exactly as you are.
Seller
20th Dec 2023 (1 year ago)
S Saadatfard
I recently used Dixons Sales and Letting Agents to rent a property in Selly Oak, and I was very impressed with their service. They were professional, knowledgeable, and efficient throughout the entire process. I would highly recommend Dixons Sales and Letting Agents especially Tayla Mansell to anyone.
Tenant
12th Dec 2023 (1 year ago)
R Devi
I have been searching for a property for a while now and Dixons made the search tailored to what I was looking for and have now found the property I was looking for. Becky who was the agent that showed me the viewings was very kind and helpful along the way. Thank you
Buyer
6th Dec 2023 (1 year ago)
Manjula
Backy is did the great for us for the whole journey.
Thank you
30th Nov 2023 (1 year ago)
G OGBILI
Smooth experience
30th Nov 2023 (1 year ago)
C Ellis
Brilliant communication with Claire, very helpful and quick responding
28th Nov 2023 (1 year ago)
J Cooke
Popped into the Dixons Selly Oak Branch earlier this week as I'm looking in the area for a new home. Spoke with Daniella, who offered excellent advise and shown real good customer service.
Very friendly Estate Agency
Would Highly recommend!
23rd Nov 2023 (1 year ago)
D Oldershaw
Called Dixons when I needed advise and guidance, Daniella answered the phone and was extremely helpful and gave great service, would highly recommend!
21st Nov 2023 (1 year ago)
R Sidhu
Highly professional and personable staff who helped my purchase my first home. They were always on hand to answer any queries and ensured the process was completed efficiently,
Highly recommend
Buyer
6th Nov 2023 (1 year ago)
J Harvey
Completely understanding of very busy work schedule and slow replies and form filling. Once we'd managed to get everything filled and replied, the move was sorted immediately and smoothly.
31st Oct 2023 (1 year ago)
G Green
Massive Thankyou to tayla and Teliah for helping the process of my moving go so smoothly, both went above and beyond to help! Highly appreciated and would definitely recommend.
25th Oct 2023 (1 year ago)
K Houghton
Dixons were one of the more expensive agents I had in to quote. But Claire sold me the whole experience. She was enthusiastic and keen and this didn't go away once I was signed up. My house had an offer and was SSTC within a week. Jan did a great job on the after sales side and kept on top of chasers and kept me informed. They certainly earned their money!
Seller
22nd Oct 2023 (1 year ago)
D jaffari
Very good communication between me and them. Very quick on getting back to us with information in repairs
17th Oct 2023 (1 year ago)
R Wilson
I would definitely recommend Dixons Selly Oak. Very supportive, individual service from all Dixons staff that worked with me. Claire - good advice re asking price (which we got). Amelia - lots and lots of viewings on the property we sold and good advice with offer I made for the property I bought. Jan - really helpful especially chasing the solicitors. Thanks all of you.
Seller
11th Oct 2023 (1 year ago)
M Sabharwal
Claire, Barry and Amelia were excellent - seamless process for buying my first home :)
Buyer
5th Oct 2023 (1 year ago)
S K
Excellent Service from Dixons.. Claire and Jan made everything go smoothly with our purchase.
Buyer
27th Sep 2023 (1 year ago)
L Matheson
Just want to say a big thank you to all the DIxon's staff who managed to find a buyer for our family home.
Branch manager Claire Middleton and Jan Sturley, who handled the sales progression, were five star in all aspects of their dealings with our family. They kept us informed of developments every step of the way and used their expertise and experience to guide us through the process with the minimum of stress. They are both first class professionals at the top of their game and I can't thank them enough.
Seller
27th Sep 2023 (1 year ago)
D Meisel
The team at Dixons, particularly Claire Middleton and Jan Sturley, were a real help to us when we sold our property. They were very responsive, organised and proactive in dealing with the process. I would recommend them.
Seller
1st Sep 2023 (1 year ago)
G Pearson
Couldn't have been more helpful especially as we got closer to exchange of contracts. Really felt they were on our side.
9th Aug 2023 (1 year ago)
R Jordan
Couldn't ask for a smoother house selling experience! The Selly Oak sales team got my house sold stc after just two weeks on the market, AND for above asking price! Then, the house sale was completed within 4 months. Jan, and other members of the team kept me updated regularly during the sales process to ensure things were movingly along quickly and efficiently. My husband and I are so happy we chose DIXONS Selly Oak to sell our house! Thank you!
Seller
9th Aug 2023 (1 year ago)
E Porzyczka
Teliah provided me with great service and very nice and competive woman! I recommend!
31st Jul 2023 (1 year ago)
P Dudley
Great time with Tim, Selly Oak. Answered all of my questions and was excellent to work with
26th Jul 2023 (1 year ago)
A Ahmed
I am very happy that i have found my dream home with the help of Teliah Hunt. She was so kind and helpful. I have a child with special need and she was very cooperative and helpful. Thank you so much.
Buyer
22nd Jul 2023 (1 year ago)
Anonymous Tenant
We had a great experience with Dixons Selly Oak. We had Teliah show us round the property, she was very helpful and communicated very well with us throughout the whole process. Thank you so much!
Tenant
19th Jul 2023 (1 year ago)
Sioul
Spoke to Teliah on the phone today regarding a rental property I’ve been looking at, she was amazing! You really couldn’t ask for a better person to deal with
Tenant
19th Jul 2023 (1 year ago)
G Woodward
Lovely staff. Very informative.
14th Jul 2023 (1 year ago)
R Ndukwe
I would like to say a very big thank you to the wonderfull team in Selly Oak. The process was handled very professionally and swiftly by Emelia, Barry and Claire.
Rosemary
12th Jul 2023 (1 year ago)
S Roberts
Teliah went above and beyond giving me and my partner all the information we needed. She allowed us to view a property last minute even though her viewings was full and thankfully she did because we fell in love with that house. Thank you, for your hard work.
6th Jul 2023 (1 year ago)
Anonymous Tenant
When i finished tenancy agreement and claimed my deposits back. Anna, was helpful and guiding us in a professional way. We really appreciate her help and recommend this office to everyone who look for a place in Selly oak.
Tenant
1st Jul 2023 (1 year ago)
D Gray
Super friendly Tim and Taylor who were efficient from start to finish of the process. Would definitely use services in the future.
22nd Jun 2023 (1 year ago)
Charles
I Wouldn't even give this place 1 stars!
They are the rudest estate agents iv had to deal with, iv recently just moved out of a property which I rented through Dixons & id definitely AVOID now if I was going to rent again . Timothy Reynolds was nothing but rude about me leaving threatening extra charges for leaving the property as he couldn't be botherd to read my tenancy agreement and see that under the break clauses I ended my tenancy in the correct way. All he cares about is getting his commission at the end of the day from there over priced properties. Daniella Lawmon also rude from this branch, questioning me about why I was leaving the property & also trying to threaten me with additional charges which where NOT in my agreement. They don't push the landlord on getting any repairs done they just fob you off on the phone with aload of rubbish to make sure you keep paying that rent every month so they get their commission!!. AVOID AVOID AVOID!!!!
Tenant
21st Jun 2023 (1 year ago)
K Penny
I have been very impressed with Dixons in Selly Oak from start to finish. Every single member of the team that I have spoken to have been professional, polite and efficient. They have kept me up to date, advised me, answer the phone and emails quickly. Everything you'd want when paying for a service! I'd highly recommend them for sales! Thanks Dixons!
Seller
21st Jun 2023 (1 year ago)
L Rasanga
All went well. Good Service.
24th Apr 2023 (1 year ago)
T Odupitan
Amazing team
Daniella, Tim and David were fantastic in helping me get my desired apartment
Ever ready to help with a very positive attitude
Highly recommend Dixons Selly Oak all day, any day
Tenant
24th Apr 2023 (1 year ago)
S Jr
Very welcoming and polite, the viewing agent was on point and on time. Although the house wasn’t for me I have to say the agency was quite good. Definitely will recommend.
11th Apr 2023 (1 year ago)
C Cooper
Have used Dixons Selly Oak twice; first to purchase our house in 2017 and second to sell it in 2022.
Felt very well supported in both occasions from the team including Sales team, Mortgage Advisors and Sales Support.
We had a tricky situation in our sale with pressure from both buyer of our property and vendor of property to be purchased and the team at Dixon's went above and beyond to assist in getting both over the line.
I am grateful for their hard work ans would happily use them again in the future.
Seller
3rd Apr 2023 (1 year ago)
H Shah
Brilliant
Thank you David.
Very nice person.
27th Mar 2023 (1 year ago)
T karim
David was very helpful to find for me good property
14th Mar 2023 (1 year ago)
P Wong
Dixons Selly Oak is a great branch. I was lucky to meet Dale and Nick. They were very polite. Dale responded to my inquiries very quickly. I felt Dale's professionalism throughout the process of buying a property. Days later I will have my property and can settle down. Thank you Dale and wish you all the best in the future!
Buyer
10th Mar 2023 (1 year ago)
G Kanyimo
We are very pleased by Dixons' agent David. He listened and helped with our plight. We had spent months viewing properties and being told we had no credit history and no guarantors with properties. No one listened and offered information on what was needed to settle as new settlers in the UK. Thank you, David Hession, for considering all we had to prove we could rent a property and settle in the UK, something we proved to immigration before coming to the UK and also guaranteed by our employers. You gave us the platform to prove our rights to rent.
Tenant
9th Mar 2023 (1 year ago)
M punnoose
This agency is very bad deal they were cancelled last minute my two appointments I waited my two days and never go with this agent again ????????????????????????????????
8th Mar 2023 (1 year ago)
A Paul
Pretty quick in arranging a viewing. Answered all questions. Good experience in viewing.
7th Mar 2023 (1 year ago)
E Momani
David Hession was extremely professional, with prompt response and service. I definitely recommend this letting agency.
Landlord
7th Mar 2023 (1 year ago)
E Sanya
Moving went well, David was very good at all communication and making sure all went well. He is amazing
28th Feb 2023 (1 year ago)
S Scott
David showed us around the place and helped us through the process with applying to rent a property, great service.
Tenant
20th Feb 2023 (1 year ago)
V Raffin
Great service! Super knowledgeable, efficient and friendly. Daniella Lawmon and Barry Wilson are experts in their different areas and very responsive!
18th Feb 2023 (1 year ago)
R Dixon-Burnett
Nick has been excellent all through my house purchase - so far! Really clear, helpful and timely communications, friendly and professional at all times, proactive and yet not pushy, all in all a seamless and painless process. Highly recommend that if you're looking in the Selly Oak area, give Nick a call.
Buyer
17th Feb 2023 (1 year ago)
S L
Dixons Selly Oak are great people, I had an excellent experience from viewing to after sales support. I bought my first home with them so was a little nervous about the whole process; but Nick, Dale and the team have been great with communicating with me and my solicitors. Very efficient and managed to get the keys to the house in under 6 weeks. Thank you and I hope to use your services again soon :)
Buyer
16th Feb 2023 (1 year ago)
D Greengrass
Great service from Dale, Nick, Jan & Krystal. Communication couldn’t have been better. Thanks all ????
15th Feb 2023 (1 year ago)
B Mandy
We would highly recommend Dixon's at Selly Oak. They are very helpful and professional and kept us more up to date with what was happening than our own solicitors. Every member of staff we dealt with was so friendly and there was a nice office vibe when you went into office
Thank you again for all your help
15th Feb 2023 (1 year ago)
H Batisai
Excellent service from David, move went smoothly ???? ????
14th Feb 2023 (1 year ago)
P Naseri
Smooth & hassle free purchase. Dale at Dixons was always available and respond to all enquiries on the same day. He was in touch with both mine and seller solicitor all the way through upto completion.
Thank you for another good experience. Will be in touch again.
Buyer
13th Feb 2023 (1 year ago)
J Ruan
Amazing team, very helpful through out the sales of my house in selly oak. Dale and his team is very friendly and professional, always reply to my emails and messages within a short period of time and always try their best to make the sales goes smoothly. Would definitely recommend them to all my friends and family. Thank you so much for all your help!
Seller
9th Feb 2023 (1 year ago)
D needham
Jan and Dale worked really hard to sell our property for a good price, arranging and conducting all the viewings. They also kept on top of the sale, keeping it moving despite numerous delays from the buyers solicitors. We were kept fully informed throughout the process.
Seller
9th Feb 2023 (1 year ago)
R Murphy
I was shown around a flat on Monmouth Road by David. He was thorough and professional and able to answer all my questions.
7th Feb 2023 (1 year ago)
G twogood
Happy with the service Jan provided! Worked hard and always kept me in the loop.
6th Feb 2023 (1 year ago)
A Timms
Very friendly, super efficient. Helpfully informative throughout our sale. Excellent service.
Seller
20th Nov 2022 (2 years ago)
I Campbell
Brilliant estate agent, they were a fair intermediary between us and sellers. Always available when we tried to contact them and pushed the solicitors when they were being slow. We couldn't have asked for a better team. We also used their in house mortgage adviser who found us the best deal on the market. Thanks Dale, Barry, Olivia, Krystal & Jan!
Buyer
6th Oct 2022 (2 years ago)
S Zakwani
Bad experience. Don’t let a house through them. I received the house uncleaned, gardens unfinished and full of dirts, fences is all broken and now has been 3 months without any repairs! I contacted them many times and seems they don’t care!
Tenant
6th Oct 2022 (2 years ago)
Anonymous Tenant
These wonderful people in the lettings department are doing an amazing job . Reigan , Dawn , Beth and Tim. Reigan and Dawn were very quick to respond to my email regarding repairs . Everything’s now sorted . Thank you so much all!
Tenant
11th Aug 2022 (2 years ago)
N Ali
Recently sold my property with Dixons which was on the market for only a week. I did not had to worry about chasing the solicitors up as it was taken care by Dale. He has been keeping me upto date and dealt professionally. Thank you very much Dale.
10th Aug 2022 (2 years ago)
C Robertson
I recently sold a property via Dixons and I couldn't rate them more highly. A really friendly, helpful and professional team who made the whole process feel easy and straightforward. Dale and Krystal really were brilliant. I was always able to get in touch with either very quickly and I was kept up to day with the whole process.
The only thing I would caution would be using Conveyancing Connect. While nothing to do with Dixons directly, as conveyancers they were very poor, despite my transaction being relatively simple.
28th Jul 2022 (2 years ago)
Paul
Estate agents are usually viewed with very low respect. Dale Williams at Dixons Selly Oak has almost single handedly completely changed my perceptions on this point. He was very professional, constantly in touch keeping me up to date with progress, and gave excellent advice that resulted in a more profitable sale after a long complex process. I cannot recommend him high enough and I will not consider using anyone else.
15th Jul 2022 (2 years ago)
I Agnew
less than 12 weeks from valuation to completion, just gave them the keys and they did the rest
13th Jul 2022 (2 years ago)
M 90
Can't fault them, tbf - went from having our offer accepted to getting the keys in around 3 months so understandably, we were thrilled with the services provided; viewings were dealt with promptly by Krystal and Branch Manager Dale was always friendly, helpful and kept us updated regularly throughout the process.
13th Jul 2022 (2 years ago)
T (NearlyGaming)
Left my wife and I homeless. Search by 1 star reviews for how disgracefully they treated us. Avoid like the plague.
2nd Jul 2022 (2 years ago)
A Chui
IT IS A GOOD TEAM. DO THINGS IN A PROFESSIONAL AND RESPONSIBLE MANNER. THE GOOD THING I REALLY APPRECIATED WAS THAT THEY NEVER CAME LATE ON ALL THE VIEWINGS.
29th Jun 2022 (2 years ago)
K Singh
Excellent work by Riegan and Tim very helpful I would not use any other agent
27th Jun 2022 (2 years ago)
D Sutton
Dawn at pmc for selly oak is amazing!!
Always answering the phone happy, always going above and beyond to help
Keep it up bab
14th Jun 2022 (2 years ago)
C Harding
The team at Dixons Selly Oak are fantastic. We've just completed a sale & purchase and I can honestly say they kept us informed at every stage of the proceedings with courteous professionalism. I wouldn't hesitate in recommending them for your next property venture.
Seller
1st Jun 2022 (2 years ago)
J Pancholi
Thoroughly professional service by reigan in lettings dept .quick turnaround property let within 1wk
Landlord
1st Jun 2022 (2 years ago)
J (UK)
The Team at Dixons were very helpful through the whole process. They came to assist when we needed help and also kept us in the loop when ever new information was required. To have the reassurance from the team throughout was a great comfort. Thanks to Dale and the team.
12th May 2022 (2 years ago)
H Croft
Thank you to all the team at Selly Oak Dixons, for your advice, guidance and support during our move.
Dale, I thought you and Krystal were brilliant as you always had time for us, communication was excellent, never had to ring and ask for anything and nothing was too much for you.
You made the whole process easier for us, thank you once again!
9th May 2022 (2 years ago)
R Roberts
Tim Reynolds and Riegan Nash give me outstanding service. Their arrival in the Lettings Business at the Dixons Selly Oak branch has transformed the lettings managment service I receive for my property.
Landlord
5th May 2022 (2 years ago)
A P
Had a lovely experience with Riegan at this Dixon’s branch. No question was too much. She went above and beyond, including facilitating my dog being allowed in the tenancy. Extremely professional and patient, a skill that sometimes other estate agencies lack!
Tenant
4th May 2022 (2 years ago)
P JEREMY
I Can’t speak highly enough of the “Dixons selly oak branch”. We rented a property through their services last month and the team of TIM, BETH AND RIEGEN were professional, kind, patient and resilient in giving us the best services. I would highly recommend their services to anyone looking for a property in this region of Birmingham.
Tenant
7th Apr 2022 (2 years ago)
V Mikros
We have bought a property via Dixons. Great experience. Very professional, helpful and responsive. Dale was fantastic.
Buyer
4th Apr 2022 (2 years ago)
M Smith
I have been renting a Dixons property for 2 months, cant fault the help to get us moved in completing all the paperwork.
Just one thing when we viewed the house, there was no back door key so couldn't go in the garden ( which at the time wasnt an issue we looked out the window ).
Although the day we moved in and found the next door neighbour has a very big dog they keep in the back garden, who barks at the slightest movement out there !! We also have a dog so at the moment its a work in progress so to speak.
Thinking back maybe Dixons knew about the next door situation hence why the back door key at the time they couldn't find hhhmmmmm. A bit disappointing looking back at least we would of known the situation.
Tenant
3rd Apr 2022 (2 years ago)
T Tindal
Last month Dal Bains, my dedicated property manager, managed to do what no previous manager had managed to do! So I promised to give him a stellar review rather than eat an otherwise proposed hat. So thank you Dal, you were very helpful and took ownership of the issues and got them resolved in a timely fashion. I hope you’re still my property manager next time I need to be in touch!
Landlord
29th Mar 2022 (2 years ago)
T Shane
Couldn’t recommend Dixon’s Selly Oak enough! Recently moved into a new rental property with them and had a great experience. Riegan is extremely professional and responded to every question or query we’ve had. Paperwork was easy and all online. Office is always contactable when needed. Thanks so much team!
Tenant
10th Mar 2022 (2 years ago)
B Sherv
Addition: (08/03/22) A big huge thank you to Ellen Moreton who resolved an issue immediately for us. She kept us informed throughout and was extremely helpful, friendly and professional. Thank you very much ????
Very quick and efficient response from property manager, Dal Bains. He sorted our issue swiftly and kept us in the loop the whole time. Great guy, very friendly and approachable. Thank you so much Dal ????
8th Mar 2022 (2 years ago)
N Smith
We have been renting through Dixons for nearly 4 years, only had to contact them a handful of times to report a repair. Dal Bains always responds quickly and keeps us updated until the work is completed.
Tenant
2nd Mar 2022 (2 years ago)
K Curtis
The team have kept me up to date at each step of the way right through to a successful sale. Professional and friendly at all times.
Seller
23rd Feb 2022 (2 years ago)
A Prajapati
I recently contacted the rentals team at Dixons to seek advice and support with letting my property. I was extremely impressed by the service of Tim the lettings manager who exceeded my expectations with his prompt returns of my calls and was straight out to view the property. The service received was fantastic from Tim. Tim was friendly, honest and just a genuine professional individual. A true asset to the Dixons team at Selly Oak. I would recommend Dixons to any landlord seeking to let there property.
Landlord
23rd Feb 2022 (2 years ago)
D Tully
I found dixsons sellyoak very helpful and friendly especially Jan Sturley she was a great help couldn't have got through the sale without her.gem to the company.
Seller
10th Jan 2022 (3 years ago)
J Howie
Arranged a viewing and turned up on time- no agent was present so I phoned to be told by Dale who I arranged the viewing with that the owner had accepted an offer and he's 'tried to call me a couple of times'- no missed calls, texts or emails received on my end.
Very unprofessional.
23rd Nov 2021 (3 years ago)
S Lampitt
Dal has been absolutely brilliant in quickly sorting out any issues and repairs, always friendly and helpful. Ensures work is done asap and always to a good standard. Thankyou.
3rd Nov 2021 (3 years ago)
N Wisniewska
I currently rent a property through this agency. Our house is being managed by Dal Bains and I can honestly say that I’ve had the best experience, he takes his role very seriously and makes sure that a high standard of service is provided every step of the way. He ensures that tenants are looked after and any issues that occur are dealt with efficiently.
Tenant
31st Oct 2021 (3 years ago)
Anonymous Tenant
Dal was professional and really helpful, pushing to get our issues resolved asap.
Tenant
30th Oct 2021 (3 years ago)
L K
Since managing my property, Dal has been extremely helpful and consistently responsive in dealing with matters regarding my rental property. Dal has continued to take into account the needs of tenants and myself as a landlady!
Landlord
29th Oct 2021 (3 years ago)
S Halfyard
Jan at Dixon's Selly Oak has been absolutely brilliant - sale ran into "technical difficulties", my solicitor was useless, but Jan kept the buyer on board (for 7 months!!) and was always quick to reply and keep me in the loop. Could not recommend more highly.
Seller
5th Oct 2021 (3 years ago)
L Bath
Tim Reynolds from the branch and Dal at Warwick PMC have been brilliant since taking us over as tenants - they're very responsive, always on hand to help and sort any issues quickly. Thanks both!
Tenant
23rd Sep 2021 (3 years ago)
S Holbrook
I had an urgent leak in my house and Dal from Warwick PMC was so quick in sorting getting a Plummer to fix the issue. After ringing within 10 minutes I was rung back saying the Plummer was on the way and within the space of 40 minutes it was all sorted! This all started at 5:15pm and they managed to get it sorted on the same day. Thank you so much!
21st Sep 2021 (3 years ago)
P Hill
Tim Reynolds and Danielle who manage lettings from our local branch have done a superb job at getting multiple viewings for our property and ultimately securing good tenants.
They are very approachable, friendly, professional and knowledgeable, while being happy to help at all times explaining and answering queries, while resolving all issues. Thank you.
Landlord
14th Sep 2021 (3 years ago)
N Doran
Krystal and Jan were brilliant. We were kept up to date and the dealt with a tricky move and collapsed brilliantly. I would highly recommend these wonderful people.
27th May 2021 (3 years ago)
H Fang
Dixons advertised my property very fast on Rightmove, and arranged the viewing quickly after that. However, I am not impressed with the management team. The second month rent was delayed because the tenant did not set up the direct debit properly. I am paying Dixons for the full management. It should not be the landlord to call the agent saying the rent has not arrived. It should be their job to make sure tenant is paying on time if its full management.
Also, It seems like a miscommunication about the insurance policy. They said I can ask them to rent the house for me, but decide if I want to buy insurance from them. I have decide to get insurance by myself. But found out they just purchased the insurance for me without even confirm with me. I noticed on the 3rd day after they insured for me. I quickly wrote to them and called them to cancel it. They said they did. I emailed them again to confirm. They emailed me back after 12 days confirming they have cancelled it for me. But they already charged for the 1st month saying I did not read the terms and conditions properly.
The phone number of the property manager never work. The phone line Dixons provided is only instruction-like voice mail. I have not managed to find the property manager myself.
I do thank Dixons for advertising quickly. Tina is particularly helpful. But I am not so sure if they can manage the property well enough for landlord.
For the sale:
The sale team did a good job arranging the viewing and secured my offer. Thank you.
Landlord
19th May 2021 (3 years ago)
R Edge
Both Ilan and Jan at Selly Oak branch were amazing, helpful and offered much guidance and advice throughout the process. Our solicitor was not great and they help to chase things along, resulting in a successful purchase. I would highly recommend them and will not hesitate to use them again. A great team....Rob
Buyer
6th Apr 2021 (3 years ago)
R Begum
The lettings team are exceptional, very positive, helpful, down to earth, great at their jobs and most important of all not pushy. Having dealt with many lettings agencies I found them to be a breathe of fresh air. I was honestly amazed at the great service I received, they're one of the few companies that left me feeling positive after having dealt with them. Daniella in particular is amazing, made me feel so at ease and she is brilliant at her job, can tell she is passionate and knowledgeable in her job.
Landlord
31st Mar 2021 (3 years ago)
R Ahmed
Second time using Dixons for the sale of our property. Faultless service, these guys treat your sale/purchase as if it’s their own. They are refreshing, supportive and go the extra mile. Jan and Ilan, thank you so much, we very much look forward to using you again in the future! :-) x
Seller
22nd Feb 2021 (3 years ago)
D Dorobantu
Avoid. They can mislead you on purpose. Also they will not communicate your offer back to the seller, which as far as I know, it's not legal.
Buyer
19th Feb 2021 (3 years ago)
J C
Very unprofessional, especially Paul. Members of staff lied to us over the phone.
1st Feb 2021 (3 years ago)
Natalia
Very professional team at Dixons Selly Oak especially big thank you to Georgia and Krystal for all help finding the buyer within a week !
Responding quickly on any queries, very friendly team. Fully recommend Dixons.
Seller
12th Nov 2020 (4 years ago)
H wong
A very professional, friendly and efficient service from Dixons as always. Nothing is too much bother, the can do attitutde is brilliant. Other firm of estate agents should take note and copy. I will definitely recommend to friends and families. Also I will use again and again, thanks very much for such a smooth transaction. A big thank you.
1st Oct 2020 (4 years ago)
O Srivastava
I'd like to use this forum to thank Georgia who has been the voice and face of Dixons for me.
I only had a couple of viewings and yet to buy a property through Dixons but I'm already so very impressed by the pragmatic approach, professionalism and customer focus of Georgia.She has been fantastic so far, and I hope to find a house with her support.
Thanks Georgia!!
29th Sep 2020 (4 years ago)
J W.
I cannot speak highly enough about the individuals I dealt with at Dixons, Selly Oak. Absolutely " spot on" service from start to finish when we came to sell our property in Harborne. How refreshing to deal with people who DO ACTUALLY know their job. Highly recommended to all. VERY impressed. Thank you.
Seller
24th Sep 2020 (4 years ago)
J kricket
I can't emphasise enough that anyone looking to buy or sell a house should avoid Dixons. Furthermore, it's obvious the positive reviews on here are largely fake, with only a small number of reviews left by the contributors.
They are completely unscrupulous, and only care about making a quick sale. They lied to my face about the state of the house and coerced me into making a quick purchase, promising they would make sure the seller sort the issues out before the contracts were exchanged. When I had concerns about they house they brushed them off as being unreasonable, and I've have many, many issues since then.
Avoid.
Buyer
8th Sep 2020 (4 years ago)
S Mcmanus
In the process of purchasing a house through Dixons and everything was made so easy. Georgia showed me a few houses and was absolutely excellent, she was so helpful. Would definitely recommend using them to buy or sell a house
Buyer
6th Sep 2020 (4 years ago)
B Boar
Cannot fault them. Great support through the whole transaction. Quick to respond to any queries or issues that I had.
15th Aug 2020 (4 years ago)
C CB
Dixons team were really helpful and supportive through what is a very stressful process, in particular during the current pandemic.
They respond to messages extremely efficiently and come back to you promptly with any queries you may have.
The team were always professional when accompanying viewings and gave feedback throughout the process.
In selling our property we have dealt with other estate agents for our onward purchase, and in comparison to the Dixons team they have proved to be a disappointment.
Georgia and Ilan were amazing ! And we cannot recommend their services enough.
Seller
15th Jul 2020 (4 years ago)
A rahl
Working with Dixon's they were very helpful in assisting in getting the property over the line. Very satisfied with service.
9th Jun 2020 (4 years ago)
R Murphy
Very pleased with the professional, prompt and courteous service.
16th Mar 2020 (4 years ago)
K price
Paul was our morgage advisor ,very down to earth got us a great deal on our morgage rate, sorted out all insurances and was on hand every step of they way . Very professional service would 100% recommend
8th Mar 2020 (4 years ago)
A Begum
Dixons have been managing the let of my apartment, and have been amazing - especially Krystal, always been there when I've had any queries - doing a fab job. Thank you
Landlord
5th Mar 2020 (4 years ago)
L Garratt
I am currently about to buy a property through Dixons in Selly Oak, and the whole complex was quite complicated (for reasons not best disclosed). Georgia was excellent throughout - keeping me informed of matters, no matter if good or bad news. She is excellent at her job, extremely friendly and approachable.
Kind Regards
Lee
Buyer
4th Mar 2020 (4 years ago)
A Grubliauskas
It was our first BTL purchase through this Dixon's branch in Birmingham, and the whole team have done an exceptionally great job! The background of the vendors we were buying the property from has been very complicated and had multiple challenges, however with the help of the team at Dixons we have managed to successfully get everything over the line and collect the keys for the property.
Would also like to say a huge thank you to Ilan Dickman, who overlooked the whole process. I think without his determination in getting this through, the deal would not have been possible to achieve. So it's a huge thank you from myself and our team.
Would highly recommend the whole team at this branch, if you are looking to purchase your next home or BTL, you will be in good hands with these guys!
Regards,
Aidas
Buyer
4th Mar 2020 (4 years ago)
T Birchall
Great service from Georgia and the team at Dixon’s in Selly Oak. They’ve all been helpful and extremely professional.
4th Mar 2020 (4 years ago)
E Davis
Found working with Dixon's an excellent experience. Jade and her team found a buyer within one week of the property going on the market. Having Jan for the sales coordinator was invaluable. It was great the be kept up to date with the progress. It was comforting to have someone keep the process going and to be there to answer questions and indeed to help with solicitors queries. I would recommend to anyone.
Seller
4th Mar 2020 (4 years ago)
B boldy
I was shown around a property by Georgia that really caught my eye. Since then I have gone through Dixon's for everything and the process has been incredibly easy with all my questions being answered quickly and any issues or difficulties being swiftly resolved. Would absolutely recommend to people!
4th Mar 2020 (4 years ago)
N Wootton
Good luck trying to get your deposit back. Been waiting since November '19 to get my deposit back still Waiting. Even the landlord is fed up with Dixon's.
Find a property elsewhere.
Tenant
24th Feb 2020 (4 years ago)
M Lenska
Tim and Tina were most helpful in the letting process- making the formalities very digestible.
Great communication throughout.
Would highly recommend!
Landlord
18th Feb 2020 (4 years ago)
J Heaton-Harris
Ilan and the team we’re very helpful, knowledgeable and experienced. They found us a great property and kept an eye on the purchase process to make sure the sale/purchase went smoothly. Thank you!
Seller
20th Jan 2020 (5 years ago)
S attique
Very poor service.
2nd Jan 2020 (5 years ago)
M Davies
In the last 15 years dixons have taken care of 3 moves for me and each time they are highly professional and very friendly and helpful in every way. Will always use dixons thank you
13th Dec 2019 (5 years ago)
A B
Just got te key of our first home and we are very happy with Dixons Selly Oak team. They are very attentive and caring. As first time buyers, there was a lot of things we were not aware of and worried about. Gerogia made us feel at ease since we stepped inside the branch and Paul was always there whenever we needed a clarification. We are so greatful to have him as our mortgage advisor.
What a fantastic team and great service.
Thanks again :)
Buyer
30th Nov 2019 (5 years ago)
R Ahmed
An amazing and seamless experience provided by these guys. They went the extra mile to ensure we completed on time and shared the journey with us. Special mention to Jan who communicated and updated us every single day - we look forward to working with both Jan & Ilan again very soon - hope you enjoyed our chocolatey treats :)! Thanks again xxx
Buyer
19th Nov 2019 (5 years ago)
A Gabler
Great experience using Dixons, Paul was incredibly helpful and useful through out the process of a difficult and long purchase and have already recommended him to a friend.
Buyer
14th Oct 2019 (5 years ago)
S Donovan
The whole team were great and made the process of buying our first house a smooth and pleasurable experience. They helped us with problems that arose on the way, going above and beyond to help us. Big shout outs to Georgia, Paul and Ilan. Would highly recommend!
Buyer
1st Oct 2019 (5 years ago)
D Rad
Best state agent I dealt with in the area. Specially Georgia was very helpful during all views and answered all our enquiries patiently.
Great team, very kind and friendly. I hope to deal with Dixons state agent again on my next purchase.
Thank you ????
Buyer
21st Aug 2019 (5 years ago)
L Wabby
Very professional and dedicated team at Selly Oak we had many challenges in trying to sell our flat as the space was small we couldn’t decorate it to our satisfaction as we were living in it as well before selling Dixons were patient with us and helped us through a very stressful period. We got the right buyer at the right time and everything went well. Thanks guys you are the best
Seller
21st Aug 2019 (5 years ago)
R Li
Really helpful service, recommending housing as per preferences and keeping on top of the housing market. Especially helpful to have someone specifically assigned to your case, to enable you to keep in contact with one person and update accordingly.
14th Aug 2019 (5 years ago)
Kimky
Well i called about a viewing. Tell them what I do. Get told I earn to little even if I have well enough and just get cut off twice before I get a word in.
I get the money but I don't get the ignorance.
1st Aug 2019 (5 years ago)
L Costanzo
Terrible service. We rented a house, and it was handed it to us with many problems .When we called to ask that they solve the issues we were ignored EVERY TIME, they referred us to the property manager, who ignored us as well. My partner went to Dixons in person , and he got blown off again. We are still waiting that someone does something about everything that's wrong in our house.
Tenant
22nd May 2019 (5 years ago)
A A
Paul was our mortgage advisor and we cannot thank him enough. He found us a competitive mortgage package and made our first purchase extremely easy. Worth every penny, would strongly reccomended.
Buyer
12th May 2019 (5 years ago)
S Hatchwell
Jan was the sales progressor who helped us with our purchase- she was fantastic- completely excellent at her job!
Buyer
30th Apr 2019 (5 years ago)
P Gillham
A very efficient service from Dixons. Excellent team, very helpful and communicative. Arranged a sale at above market price within days of the property going on the market and kept all parties informed of progress. Proactively chased things along and enabled a smooth completion. Thoroughly recommended. Thanks
Seller
5th Mar 2019 (5 years ago)
L Walton
Mortgage broker Megan was extremely helpful throughout purchasing my property. She went above and beyond during the process and was very professional. She was available to answer all of my questions and explained everything really clearly.
Buyer
20th Feb 2019 (5 years ago)
S Maidment
Overall, the sale of my property went through quite quickly (maybe not as fast as I hoped but not desperate). The staff all responded to any and every question rapidly and were very helpful and knowledgeable. Really, I can't fault the effort by the team.
Seller
15th Feb 2019 (5 years ago)
E B
I am giving the highest recommendation to Dixons Selly Oak as they found the buyer of my house in 9 (NINE!!!) days. As a scientist I made my own research to decide which estate agency is the best. First, based on Zoopla recommendations, I invited agents from 13 estate agencies from South, West and Central Birmingham to valuate my house. They brought their brochures and lists of properties sold recently for comparison. Most of them provided fairly similar valuation values (differences were within £20,000), although the difference between the lowest and the highest was £60,000!!!! Most of the agents were very kind and friendly. The differences appeared with the agency fees and the selling process. Some agencies had rather low fees in comparison to others (below £1000), but needed to be paid upfront with additional payments for accompanying viewings. Not all of them offered the viewings during the weekends. Dixons Selly Oak maybe does not have the lowest fees, but believe me, they were not the highest. In addition to that Dixons offers professional photographer included in the fees (some agencies offer that for some extra fee). I also checked my chosen top three agents sending them emails from the another email account requesting details of another properties. Dixons answered immediately, asking when I would like to view those properties. The other estate company (a fantastic small family estate agency) answered in the evening (which was understandable, as they are much smaller), but the third one (a big one) did not answer at all. In addition Dixons have many branches, and lots of contacts, which is really important if you want to sell your house fast. All of that convinced me to choose Dixons. The viewings were always on time, and people had lots of time to ask questions :) Finally, at this point I would like to thank Jan Sturley, the Property Sales Co-Oridinator who called/send me emails every week with the updates and chased the solicitors. She made the process of selling a house less stressful for sure :)
Seller
11th Feb 2019 (5 years ago)
F Ramzan
A truly 5 star rating throughout, for the superb service I have recieved from my Mortgage Advisor, Paul Goncalves. Being a first time buyer, the whole process of getting onto the property ladder seemed pretty daunting. But Paul's exceptional expertise, insight and understanding nature, helped to make the whole process extraordinarily easy. I have found Paul's methodical and accessible approach immensely helpful and a real mark of quality. His services have aided me to acquire my first home and renew its mortgage deal, all at fantastically competitive prices. I am very glad I appointed Paul as my Mortgage Advisor to purchase my first house and, I will continue to use his credible services in the future. I will happily and thoroughly recommend Paul at Dixons to home buyers seeking a top notch Mortgage Advice service.
Buyer
29th Jan 2019 (5 years ago)
V M
I am a landlord.
I assumed that because Dixon’s is a big name and reputable estate agent, my property would be safe in their hands. I was wrong.
I received a call telling me the current tenants will be leaving however they are unable to let my property as the tenants have left it in an un-lettable state.
These tenants found and vetted by Dixon’s have left my house damaged, vandalised and dirty. These are the kind of tenants Dixon’s have put into my property.
To add insult to injury, they send me a quote for thousands of pounds to put the property back into a lettable state.
I am still chasing them to get the deposit from the tenants, no luck so far.
I have decided to take back the management of my property because whilst Dixon’s is happy to charge and take letting and management fee from myself and the tenants they are incapable of providing a good service to landlords.
If you are a landlord, I would personally advise against giving your house to Dixon’s. I would suggest instead you find a team of builders and manage the property yourselves.
This experience has put me off agents and I am thoroughly disappointed with Dixon’s and the costly bill I have been left with as a result of their tenants, not to mention the empty property which I cannot let.
Landlord
7th Dec 2018 (6 years ago)
S Mngaza
Exceptional service! My mortgage advisor was Megan Lyman and she was very professional. From start to finish, she kept in contact, kept me up to date and supported me to buy my first property. I would recommend countrywide based on this. Fantastic customer service and proactive approach enabled an extremely fast turn around from Mortgage application through to completion! Thank you!
Buyer
3rd Dec 2018 (6 years ago)
L De
Just want to say thank you to Megan for all her help. Although we discovered we were not in the position to purchase a property, she made us feel at ease with the situation and reassured she will be available to answer any questions we have moving forward. She has informed us of what we need to do to be in the position to purchase, hopefully within the next couple of years. Thank you again!
3rd Dec 2018 (6 years ago)
T Railton
The Estate agent, Tulsa, was really good at communication, always made time for us when we wanted to go for other viewings etc. Can't recommend him/ Dixon's enough
12th Sep 2018 (6 years ago)
Anonymous Home Buyer
The Estate agent, Tulsa, was really good at communication, always made time for us when we wanted to go for other viewings etc. Can't recommend him/ Dixon's enough
Buyer
12th Sep 2018 (6 years ago)
M email
Please do not approach this branch of DIXons. Absolutely unprofessional staff. They have zero knowledge of customer service. I was unfortunately a tenant with them for an year. They even forgot to hand over the house keys to me on the day of tenancy agreement. I was left alone locked up in a new house for about an hour, because it had an auto lock system. The agent from DIXons drove off leaving me at the property. Luckily I had my phone with me and was able to contact their senior management team for help.
Tenant
14th Aug 2018 (6 years ago)
N Davies
Just brilliant. All staff were professional and moved quickly to secure the rental we wanted. Used mortgage advisor Paul Goncalves who found us a fabulous rate mortgage rate and insurance package to support our house purchase.
Buyer
14th Jun 2018 (6 years ago)
Z Ali
A huge thank you to all of the wonderful team at Dixons Selly Oak, and especially Paul Goncalves. I only wish I had met Paul earlier! He is honest, professional, committed, and simply an amazing person. Paul has worked tirelessly with me to find the best mortgage and now I have finally found my dream home. He was (and still is) always available and more than happy to answer even the most basic of queries I have. My family and I can now finally look forward to a brighter future because of Paul!
Buyer
7th Jun 2018 (6 years ago)
bumblebee
We dealt with Paul Goncalves for our mortgage who has been extremely personable and made the whole process stress free. Tulsa also helped alot with avice regarding properties, even the one we were purchasing through another estate agent.I highly recommend the selly oak team.
Buyer
29th May 2018 (6 years ago)
A Fogg
Excellent service! Paul was an amazing amount of help and all the staff were very kind and friendly! Can't recommend highly enough!
23rd Apr 2018 (6 years ago)
L cooper
As a property developer i deal with literally hundreds of estate agents and Dixons in Selly Oak are by far one the best. I have purchased 3 houses through them now and have had nothing but quality service from them. In particular Charlotte has been great, always well informed, knowledgeable and bubbly. Her and Chris' market, property and geographical knowledge has been second to none. And a special thanks to Jan also for keeping me fully updated and informed during all 3 conveyance processes. I would happily recommend them to anyone and everyone in the area looking to both buy or sell. I have had nothing but good experience and look forward to continue working and using them for many years to come.
Leo
Buyer
13th Apr 2018 (6 years ago)
Z Bhanji
Fantastic service from Paul, thank you so much!!!!
13th Apr 2018 (6 years ago)
M collier
Paul is the best mortgage consultant anyone could ever ask for. He makes the home buying process entertaining and less stressful. Thank you Paul. See you soon when it comes to remortgaging ????????????
Buyer
13th Apr 2018 (6 years ago)
Z Forrest
We had excellent service from the team at Dixons Selly Oak, in particular Chris and Jan. They handled all aspects of our sale as instructed with a professional and caring approach and achieved a successful outcome on our behalf. We would definitely recommend them.
Seller
27th Feb 2018 (6 years ago)
R Bandung
Very bad experience. Avoid if you can.
8th Sep 2017 (7 years ago)
S Bali
very happy with the service Charlotte and Paul help us a lot trough the process buying our first house.Dixon selly oak have an amazing team. Always happy to help or advise, whatever the situation. I must also comment on the staff who deal with contracts and property management (apologies to those members of staff I have dealt with & not mentioned by name) are all extremely helpful, professional & competent, I cannot praise them enough.kind regards Eddie
Buyer
25th Aug 2017 (7 years ago)
A h
I wouldn't recommend to any one...
All they care is to sign you a contract and get your money.
6th Mar 2017 (7 years ago)
S Kauser
I have worked with DIXONS for many years.
I have purchased properties through DIXONS and also sold properties through them.
I can not fault the company. Great Service! The team are hard working and most importantly honest.
I am sure those of us who have moral values and ethics would chose to go to a honest company rather then a cheap company.
You get what you pay for!
I hope to continue many more years of a wonderful working relationship with Dixons.
Continue doing what you do best guys. Keep it up.
Seller
18th Nov 2016 (8 years ago)
A Mason
Just picking up the keys for the 36th house purchase in 3 years. It's always a joy to deal with Dixons @ Selly Oak. We've developed a good working relationship with the team who are easily able to identify the type of properties that my investors want for the portfolios. Particular mention to Sue McKnight, Jan, Tim & Georgina, their professional and engaging manner makes me keep coming back for more. Easily the best in Selly Oak by a huge margin and certainly the best Dixon branch I've dealt with Nationwide.
Landlord
7th Sep 2016 (8 years ago)
J Woolley
Found staff (Tim & Sophie) most helpful, really went out of their way to make the process of finding somewhere as easy as possible. Really grateful and would highly recommend.
7th May 2016 (8 years ago)
B Peasland
After having a number different dealing with other local estate agents, I can honestly say I've never been treated with such care and honesty has I have with Dixons Selly Oak branch. The process was very smooth and efficient, enabling me and my family to now be living in our dream home. I would like to give a special thanks to Sam Checketts, as his help provided me with great confidence in making such a big decision.
Buyer
8th Apr 2016 (8 years ago)
J Singh
I have recently completed the purchase of a property through Dixons Selly Oak, and it was handled very professionally. All the team members were extremely helpful and due to this I was able to complete within the time frame. Highly recommend Sam and Stephanie whose dedicated support was invaluable.
Buyer
7th Apr 2016 (8 years ago)
V Juggessur
We met up with a number of agents who all seemed to be offering the same service, using the big websites like Rightmove and Zoopla. We decided to try a smaller company who seemed very enthusiastic and were also cheaper and even offered a free energy performance certificate.
Unfortunately, the property was marketed with them for over 3 months without any serious offers close to the asking price.
We decided to try Dixons next and met up with Julia (Assistant manager of the Selly Oak branch) who explained they had access to a larger number of buyers as they had more offices around the area, and also they had a process to validate the buyers to ensure if anyone made an offer, they would be serious and in a position to proceed. At first, I thought it a was marketing talk as all the agents seemed to be saying the same things, but Julia was very true to her word. Within a few weeks, they had found a cash buyer at a price level that broke the ceiling for the road.
A special thanks to Jan Sturley who was there afterwards to keep an eye on the process, dealing with the Solicitors and being a reassuring point of contact.
Seller
28th Mar 2016 (8 years ago)
Kirsty
As a contractor that works with Dixons Lettings I have found them to be extremely helpful and professional throughout the time I have worked with them and would recommend them to both any landlord or tenant.
18th Mar 2016 (8 years ago)
T T
very pleased with dixons lettings professional but relaxed experience at the viewing which made me and my partner feel at ease. thorough and professional when dealing with all areas of the letting. all staff very well mannered over all the manager runs a very very good agency iv been pleased since day one well done.
Tenant
20th Mar 2015 (9 years ago)
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