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- Thomas Merrifield - Wantage & Grove
Thomas Merrifield - Wantage & Grove
Opens tomorrow at 9:00am
15 Millbrook Square, Grove, OX12 7JZ
Thomas Merrifield Wantage & Grove are an estate agent in Wantage. They mainly list properties in OX12, SN7 and OX13. Over the last 6 months, they've listed 99 properties, with 35 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Thomas Merrifield - Wantage & Grove Reviews (88)
Have you used this agent?
98%
1%
0%
0%
1%
All (88)
Seller (55)
Buyer (14)
Landlord (0)
Tenant (1)
General (18)
A Camille
Jack and his team were fantastic!!! They helped us sell our house as well as find our new home! Sold our house within two weeks of being back on the market! Thank you so much for all the help and will definitely recommend you to all!
Seller
16th Jan 2025 (25 weeks ago)
S Bannister
Great work by Jack and the team at Thomas Merrifield with selling my late father's house. It took just over 2 weeks between getting the valuation and finding a buyer, and the whole process could not have been any simpler. Would highly recommend.
Seller
23rd Aug 2024 (10 mo. ago)
A Pai
We were so grateful to have Jack & Tom helping us with the purcharse of our first home. They were both so helpful throughout the whole process, and because of them, everything went smoothly. We got the keys and finished the whole process within 3 months, which is incredibly quick for a house purchase. We highly recommend Thomas Merrifield Wantage!
Buyer
23rd Aug 2024 (10 mo. ago)
N Ereaut
I would highly recommend Jack and the team at Grove. The house was marketed well, it sold STC within a week and communication was excellent. There was a quick response to queries and the house sale was completed within three months.
Seller
16th Aug 2024 (10 mo. ago)
S Brooks
Jack and the team at Thomas Merrifield (Grove Branch) were extremely efficient and helpful in selling my late mother's house. They successfully marketed the property and got a fabulous offer within just 2 weeks of being on the market. They were responsive throughout the sales process. Would highly recommend.
Seller
2nd Aug 2024 (11 mo. ago)
C Warren-Smith
We received outstanding service from all the team at Thomas Merrifield, from placing the house on the market to completion. Marketing was excellent and the house sold very quickly. Nothing was too much trouble for them, especially Charlie who regularly kept in touch with updates as the sale proceeded. Charlie was 'our rock' throughout; nothing was too much trouble for him, reassuring and supporting us at every stage. We would highly recommend the team and give 10 stars (if it were possible!)
Seller
6th Feb 2024 (1 year ago)
M Barnes
Charlie and the team made the house move process a whole lots better than I’ve expected before and I’ve moved 13 times over the last 40 year. They gave the personal service that is missing today in some areas of business. I would recommend them 100%. Thank you to all the staff.
26th Jan 2024 (1 year ago)
A English
Jack and the team at the Grove Thomas Merrifield have been brilliant. They really helped us through the process of selling our property and were professional, courteous and great at communication. I really recommend them.
Seller
7th Dec 2023 (1 year ago)
H Barker
Jack and Charlie got my house under offer within 4 weeks! They were professional, helpful, experienced and kept everyone informed of progress. I wouldn’t hesitate to recommend the team at Thomas Merrifield.
Seller
1st Dec 2023 (1 year ago)
A Morrison
Charlie was incredibly helpful during our recent purchase of our home through Thomas Merrifield. He did an amazing job in keeping both buyers and sellers in the loop on all developments. I always found it easy to get hold of Charlie and he certainly went above and beyond to ensure the sale completed in a timely manner.
Buyer
26th Oct 2023 (1 year ago)
G Simpson
New Mr Thomas and S Merrifield a good company.
14th Oct 2023 (1 year ago)
R Suddaby
Charlie and the team were excellent during our complicated buying process and kept us up to date at all times, facilitated an excellent compromise on price and were fantastic throughout the build process. They also mediated extremely well when required and went the extra mile to chase things down when solicitors delays were threatening to put a spanner in the works. I'd highly recommend them and would absolutely use them again in future!
Buyer
6th Sep 2023 (1 year ago)
A Hunt
A huge thank you to Charlie and the team at TM for helping sell our house in Wantage. It was a very long process and they kept up posted with any updates through. They were very professional, knowledgeable and wanting to help at every step. Cannot thank them enough and highly recommend them as an estate agent.
Seller
28th Aug 2023 (1 year ago)
A Sharp
Lots of good advice on selling our house in April this year. I liked the approach of Thomas Merrifield being available and helpful but not continually pressing us for decisions on the sale. At one point, we took the property off the market and actually that was the right thing to do at the time because of the market conditions. A buyer came back to us months later, raising his offer price considerably and we closed the deal.
Seller
24th Aug 2023 (1 year ago)
D Parry
Excellent service from Charlie and his team during a very tricky and as a result, rather fraught sale. The situation was handled tactfully with clear, frequent communication and great efficiency.
Seller
23rd Aug 2023 (1 year ago)
M Bovey
Charlie Jones and his collegues in Grove managed to find a buyer for our home quite quickly after doing a magnificent job with marketing material and stayed close to all parties during the selling / buying process which lead to a timely and profesional outcome.
We would whole heartedly recomend Charlie and his team to you for your next move.
Seller
23rd Aug 2023 (1 year ago)
C wainwright
Charlie and the team at TM were brilliant throughout the (long!) process of selling my large family home in Wantage. Honest, experienced, wise advice at every stage. Always available to talk, always getting feedback to me after viewings. Far more professional than other past experiences I have had with estate agents. They really earnt their commission and I would have no hesitation in recommending them.
Seller
23rd Aug 2023 (1 year ago)
T Wilkins
We spent a long time trying to find a new home. We had our share of bad luck but also had a couple of false starts on our part.
In the end, Thomas Merrifield agreed sales for our property 5 times before we exchanged on the right place, which included times where the pressure was on from houses we wanted to offer on.
Our main point of contact was Jack, and he always put our interests first. We didn’t make his job easy at times but he handled it like the professional that he is.
We would not hesitate to recommend Thomas Merrifield, it’s no coincidence they get the most properties in the area.
Seller
22nd Aug 2023 (1 year ago)
D Monnery
Couldn’t have asked for more from Jack and the team fromThomas Merrifield. The house had been rented out for 20 years and I made a decision to sell rather than do it up and go back on the market. Jack navigated a sensitive situation admirably, secured a cash buyer with no chain and managed the sale in record time.
Seller
22nd Aug 2023 (1 year ago)
Anonymous Home Buyer
Great team at the grove office . easy to work with , communicated clearly and followed things through to completion.
Buyer
22nd Aug 2023 (1 year ago)
C Matthews
Jack, Tonya and Charlie all helped make our first house purchase a pleasure. The communication throughout was exactly as we had hoped and there were no underhand negotiations while we were offering. We would not hesitate purchasing and selling through Thomas Merrifield Wantage in the future.
Buyer
22nd Aug 2023 (1 year ago)
N Reeder
Charlie & the team were nothing short of amazing throughout our house sale. It was an extremely challenging chain and Charlie handled this with such professionalism and understanding throughout, he consistently went above and beyond to help us progress. The journey from first meeting through to completion there were regular communication and updates - even when there was no update we weren’t left in silence. Very approachable and knowledgeable, no question too silly and you are never made to feel like you can’t contact. Amazing service, couldn’t recommend more - thank you so much for all you did.
Seller
12th Jan 2023 (2 years ago)
M Millett
Thank you to all the Thomas Merrifield team in Wantage. It was a relief to have such an efficient outfit handling my purchase given all the headaches caused by my selling agent. In future I'll sell through Thomas Merrifield. Special thanks to Charlie Jones for pushing everything through allowing completion before my mortgage offer expired. Very happy.
Buyer
1st Jan 2023 (2 years ago)
L Burden
Definitely the best estate agent around for selling and buying. Thank you so much to the whole team for their support and advice and ensuring my sale went through as quickly as possible.
Seller
31st Aug 2022 (2 years ago)
J Marshall
One of the only decent agents in Wantage and Grove, professional at all times.
9th Aug 2022 (2 years ago)
R Bosley
I would highly recommend TM in Grove to look after the sale of your property. Jack was great to deal with and the rest of the team were on hand if Jack wasn't available. God sound advice was given when needed. Thankful to have went with TM for the sale of our property 2021
Seller
24th Dec 2021 (3 years ago)
S Bosley
I would be struggling to think of anything negative regarding our dealings with TM and the sale of our property, all the staff in the Grove office were great. The first point of contact at our house whilst deciding it’s value was a very pragmatic approach and made a lot of sense. I would have no hesitation in recommending certainly the Grove office.
Seller
23rd Oct 2021 (3 years ago)
J Abdollahzadeh
I was very impressed and pleased with TM's service. They obtained my target selling price and managed the sale through some difficult issues. They always kept me well informed and gave me sensible advice.
Seller
8th Oct 2021 (3 years ago)
Matthew6364
We have purchased through Thomas Merrifield and cannot recommend jack enough, he has gone above and beyond to get everything through, he felt our frustrations when things weren’t going as we had hoped and reassured us that we would get there in the end. We are very thankful for all his help and support through what has been a very stressful time.
Buyer
8th Oct 2021 (3 years ago)
T Hooper
Excellent service very helpful with arranging viewings
4th Oct 2021 (3 years ago)
A Whitehouse
A huge thank you to Andrew/Jack and your team for all your support with buying our first home. They went above and beyond when some unexpected hurdles arose, to help ensure a smooth transaction for us. Andrew especially, was always on the other end of the phone to give us reassurance and guidance whenever we needed it. They are a true credit to the team and I cant recommend Them enough
Buyer
9th Sep 2021 (3 years ago)
N surman
Excellent service from Thomas Merrifield for our house sale and house purchase. All staff were extremely helpful and supportive. Always quick to return our calls or emails, which was much appreciated. Would highly recommend them.
Seller
10th Aug 2021 (3 years ago)
L Taylor
I highly recommend Thomas Merrifield (Wantage). They managed my house sale efficiently and professionally. They always had time for my questions and supported me through every aspect of my sale & purchase. My main contact was Andy who was absolutely brilliant but the whole team were always on-hand and up to speed with my account. I felt that they really cared about me as a customer, and were by far the best estate agent I've ever worked with.
Seller
2nd Aug 2021 (3 years ago)
G simmonds
I wish I could give more stars - For some reviews you give 5 stars because the company did their Job and were polite throughout this process. For the whole team at Thomas Merrifield I can say that they exceeded those expectations two-fold. Not only were they able to sell our property twice, the second one day after going back on the market, they also assisted throughout a very difficult legal situation which involved neither our or the buyers solicitor for the majority of it. If you are considering any other Estate Agents, stop now as Andy/Jack are priceless when you encounter a difficult situation.
Seller
1st Jul 2021 (4 years ago)
L Smith
House hunting during the Covid pandemic was not a great experience. This was not due to any Estate Agents but just the situation. Viewings were short and for the amount of money you are spending more time to really look at houses was needed. That being said Thomas Merrifield did arrange 2nd and even 3rd viewings for us. They did give us notice when appointments were cancelled after offers had been accepted prior to our viewings. Our purchase was easy and we were happy with the service we received from Thomas Merrifield Grove. Thank you very much.
Buyer
28th Jun 2021 (4 years ago)
R austen
Very impressed with the professional and proactive service to sell my house in Wantage. Every aspect of this house sale was thought through and executed. I felt their fees were appropriate for the excellent service they provided. I am sure I could have got someone cheaper and I am very glad I didn't. Highly Recommend: Rob Austen
Seller
27th Jun 2021 (4 years ago)
R Everill
Andrew, Jack, and the team did a very professional job of selling my parents bungalow.
They kept me informed all the way through, and were a pleasure to deal with.
I would thoroughly recommend them.
Seller
25th Jun 2021 (4 years ago)
J Hobday
Excellent service would recommend Thomas Merrifield to anyone buying or selling a house. Jack was pro active and always answered any queries we had.
7th May 2021 (4 years ago)
Anonymous Homeseller
They gave me an excellent service both time on sale of this property and on the purchase of a property in 2016
Seller
22nd Apr 2021 (4 years ago)
B Lovegrove
Andrew and his staff were always very efficient and went over and above the basic requirements. All queries were met with a quick response and we always felt they were doing there utmost to help with our sale. Which actually went very smoothly considering the problems we are all facing at present.
Seller
21st Apr 2021 (4 years ago)
Anonymous Homeseller
They were extremely helpful and kept me updated through the whole sale process. They provide an excellent service and this is the second time I have used them.
Seller
21st Apr 2021 (4 years ago)
V Gordon
We have recently purchased our first home through Thomas Merrifield and we’re so impressed by the service that Jack provided. He was so quick to respond to queries and did his best to keep us up to date with things along the way. We would seriously recommend Thomas Merrifield! Thank you so much!
Buyer
7th Apr 2021 (4 years ago)
P McClean
Andy and the team were so helpful throughout the sale process and helped get things moving along when needed. Good notice was given when viewings were arranged and great professionalism was exercised with covid protocols in mind. Excellent at keeping us informed regarding progress towards exchange and ensures there were no substantial delays with completion. Would highly recommend.
Seller
29th Mar 2021 (4 years ago)
D Johnson
Andy and the team at Thomas Merrifield strive to provide an honest, friendly and professional service to all of their customers which is sadly lacking in some estate agents these days.
We decided to put our house on the market with them based on previous dealings with Andy and we were not disappointed. From the initial consultation and valuation, to viewings, feedback and the sales process the whole team where fantastic. They really put your mind at ease during the stressful processes of moving.
A couple of days prior to exchange our buyer decided to pull out for no logical reason. Andy and Jack worked tirelessly to keep the chain together and ensured we had the house back on the market, viewings arranged and resold within 4 days. We couldn’t of asked for anything more.
I wouldn’t hesitate to recommend Thomas Merrifield and would happily use their services in the future if required.
Thank you Andy, Jack and the rest of the team
Seller
26th Mar 2021 (4 years ago)
M Cuss
Thomas Merrified and Jack were excellent in their support and service in my 79 year old mum's move in these incredibly difficult times with Covid-19. Without their help I doubt this move would have happened.
18th Mar 2021 (4 years ago)
D Snowden
Very positive experience throughout the sale process and great service
Seller
12th Mar 2021 (4 years ago)
T Herbert
Well what can we say about the experience we have received from Thomas Merrifield, all I can say is OUTSTANDING!!
We are in no doubt at all we would highly recommend this estate agents to anyone.
Very Professional!
Very Communicative!
Very Friendly!
Even though it was very stressful on our part due to things we had to acquire to proceed with the sell of our house Andy, Jack and Tonya couldn't of been more helpful.
A big shout out to Andy who helped us with our paperwork as needed to get it done asap and being very stressed this helped us immensely. He also helped us research online for paperwork and scanned and sent copies to our solicitor for us, not his job but very happy to help, he also calmed me down loads and reassured me all the way through things were going to be fine.
Jack was also very helpful, even phoning us on boxing day. When he came to value our house he was very professional and knowledgeable for his young age, he will definitely go far.
Thank you to all the girls that showed clients round our house in the pandemic which must of been hard for them, especially Tonya who went out of her way on Christmas eve to show us round the house we ended up purchasing even though the office had already closed for Christmas and always so helpful when ringing the office.
So once again we cannot praise all the team at Thomas Merrifield highly enough!
A1 service .
Seller
9th Mar 2021 (4 years ago)
D ralson
Excellent service very knowledgeable and professional sold our property and helped manage the exchange
Seller
6th Mar 2021 (4 years ago)
C Dangerfield
Super efficient. Communicative, friendly and reliable. Would recommend.
4th Mar 2021 (4 years ago)
J Chapman
In what can be a very stressful occasion has been eased by Jack and the team who have been brilliant. Starting from the viewing stage all the way through to the point of sale. Highly recommended
Many thanks to all at the wantage branch.
3rd Mar 2021 (4 years ago)
G Westall
Our journey, due to our side and no fault off the team at Thomas Merrifield was not easy, however the whole team especially Andy were magnificent! Thank you all. We finally got there with the purchase of our forever home.
Buyer
24th Feb 2021 (4 years ago)
R Rollings
Excellent pro-active problem solving that ensured a smooth sale
Seller
24th Feb 2021 (4 years ago)
A dawson
We would highly recommend Andy Gribben and his team at Thomas Merrifield, Grove who have recently managed the sale of our home. They were extremely professional, very supportive and kept us updated throughout the whole process answering the many questions we raised. They also liaised regularly with the other estate agents and Lawyers that were involved in our chain to achieve our positive outcome.
Seller
22nd Feb 2021 (4 years ago)
N Coates
We cannot recommend highly enough the quality of service and responsiveness of Thomas Merrifield. In particular, Andrew Gribben and his team represented us, as sellers, without fault and at all times with the utmost integrity achieving the asking price but also ensuring a fair platform for purchasers to place offers. Andy has taken the stress away from us by effectively managing the chain and all interested stakeholders, and driving it to a successful close despite an unsettling market, delays with searches and various issues at the bottom of the chain. Andy has also more than ably assisted us to represent offers on our purchase, where his wealth of experience really showed. Thank you
Seller
18th Feb 2021 (4 years ago)
M elwell
I am writing this for my mother in law as she was so pleased with the smooth transition from the sale of her property to her moving day. This is all thanks to Andy and his team at Thomas Merrifield as nothing was to much trouble. Very highly recommended will definitely be using again in the future. Thank you Kathleen Howard
Seller
18th Feb 2021 (4 years ago)
A Davison
Amazing staff, Jack Flanagan was out of this world in customer service and professional conduct.
17th Feb 2021 (4 years ago)
D Wood
Andy and his team have been really helpful to us for getting our sale/purchase moving & helped with our mostly vacant Solicitors Angel Wilkins (who to be honest were pretty useless all the way through) but thanks to Andy, he was instrumental in getting the sale/purchase finalised. Would definitely recommend them. Many thanks Andy.
Seller
17th Feb 2021 (4 years ago)
T Moody
Excellent estate agent , Andrew was brilliant and even though we are in a pandemic dealt with issues as they arose , highly reccomend
16th Feb 2021 (4 years ago)
Tina
I would highly recommend Thomas Merrifield in Grove. Andy kept me informed every step of the way with regards to my house sale. If he wasn’t in the office, both Jack and Tonja were always as helpful, messages and requests were dealt with promptly and efficiently. The vendor of the house we were buying, needed exchange and completion to go through ASAP and I know Andy did all he could to enable that to happen. I have since recommended TM to a friend, she has used them and been impressed too.
Seller
9th Feb 2021 (4 years ago)
S Parker
Having never sold a house we were a little wary of the process. Jack and the Wantage team were very helpful through the whole process. Always available to answer any questions and give ideas. Thank you!
Seller
9th Feb 2021 (4 years ago)
K Whitehead
Jack and the team have been fantastic in selling our house. The communication and updates have been great. Everything has been made easy, many thanks.
Seller
9th Feb 2021 (4 years ago)
C Palmer
Great service , always there for advice and help, all the staff are friendly and all way get back to you , if you have any problems .
4th Feb 2021 (4 years ago)
B Shaw
Excellent customer service, would most definitely choose them in the future.
19th Jan 2021 (4 years ago)
Matt
Wonderful staff who were easy to contact, helpful and responsive to all our needs. Renting through TM was easy and painless and I would recommend TM to anyone looking in the Oxfordshire area. Thank-you Susan and team!
Tenant
30th Aug 2020 (4 years ago)
J Smith
Received nothing short of excellent service and support from the team at TM Grove. Huge thank you to Susan who made our time with TM a memorable one, finding us the perfect home when it seemed we had nowhere to turn. Would highly recommend.
15th Dec 2019 (5 years ago)
C Muir
Andy Gribben and the team (Tonya and Jack in my experience) were all professional, likeable and courteous. Purchasing a house was never going to be straightforward, but this team went above and beyond to ensure that the transaction went through in a timely manner and helped to resolve issues (not of their making) in a balanced way. I would thoroughly recommend using them as a trustable genuine agent. Many thanks!
Buyer
11th Dec 2019 (5 years ago)
Kitty
Andy, Jack and the rest of the team at Thomas Merryfield have been a pleasure to deal with. They have combined professionalism, knowledge and friendliness which has made the process of selling our childhood home a smooth and easy process. I would highly recommend using them.
Seller
30th Nov 2019 (5 years ago)
B Margetts
We received an excellent service from Thomas Merrifield. We dealt mainly with Jack who kept us informed with what was happening with our sale, having sold within 2 weeks of going on the market! But the rest of the team were well informed with what was going on and were able to answer our queries when Jack wasn’t around. A big thank you to you all!
Seller
5th May 2019 (6 years ago)
T James
From first walking into the office to arrange the valuation of our property to exchanging contracts...We cannot thank Jack Andy and everybody at the Grove office...Even helping with enquires for our new home in Cornwall..Nothing was ever a problem..A big big thankyou...I highly recommend.
Seller
22nd Feb 2019 (6 years ago)
S Wheeler
Perfect service from Jack and the team at Thomas Merrifield. Excellent communication and updates throughout the process.
4th Feb 2019 (6 years ago)
L Barker
Generally I was very happy with the service I received but sometimes I was hoping for a bit more sales co-ordination. The marketing details were very good and all staff were very professional. Viewings were efficient as most of them took place whilst I was away on holiday!
3rd Jan 2019 (6 years ago)
J Orme
We received a professional and personal service while selling our home. They kept us up to date continuously throughout the sale of our house and went above and beyond to support us when looking for our new home. I would highly recommend Thomas Merrifield.
Seller
18th Dec 2018 (6 years ago)
A Mills
Very happy with the way the sale of my father's house was dealt with by TM. I always felt I was being informed of what was happening, got a good price, and never felt 'fobbed off' - as I have done with others in the same profession. Much reccomended!
Seller
12th Dec 2018 (6 years ago)
T Groves
The staff at Thomas Merrifield were really helpful with the whole property buying process. I was a first time buyer and they made everything very easy and simple. Excellent customer service.
Buyer
26th Mar 2018 (7 years ago)
C Westall
Reliable, conscientious and helpful, I would not hesitate to use them again.thanks Jack .
20th Mar 2018 (7 years ago)
A Miller
I highly recommend Thomas Merrifield. Excellent, honest and efficient service. Thank you!
20th Mar 2018 (7 years ago)
L Lawson
Andy was marvellous throughout a very tricky home move; quick to respond and offer advice and very thorough in his approach to securing positive and swift outcomes. Excellent service, 100% satisfaction and would highly recommend this agent to ease the pain of moving!
12th Mar 2018 (7 years ago)
J Rewcastle
The whole team were really helpful and professional throughout the entire process of selling our property. Always kept well informed with everyone who wanted to view our property and always kept in the loop with feedback and progression.
Would highly recommend to anyone buying or selling in the area!
Seller
2nd Jan 2018 (7 years ago)
F Rota
Very friendly and helpful agents. They kept me informed regularly throughout the purchase process. Outstanding customer care and professionalism.
Buyer
17th Nov 2017 (7 years ago)
S Brooker
Superb service! Kept me informed. Gave sound advice. Went that extra mile. A difficult time for me selling my brother's house - from a distance. A big thank you.
Seller
12th Nov 2017 (7 years ago)
S Keen
We sold our house through Thomas Merrifield this summer and were delighted by the service we received. Getting the property to market was very speedy and they stayed in regular contact throughout the whole process. The brochure they produced was high quality and reflected our property really well. It must have done the trick as we sold very quickly after a number of viewings and offers. When buying took a little longer than anticipated (we offered on lots of houses with other estate agents but with no luck!) they were excellent with regards to keeping our purchasers informed and liaising with everyone involved. I couldn't have asked for better service and will happily use Thomas Merrifield if we decide to move again.
Seller
6th Oct 2017 (7 years ago)
L Pryde
I received an excellent service when TM dealt with our house sale. They were very professional and I felt I was always kept up to date with what was going on. Will definetley use these in the future.
Seller
6th Oct 2017 (7 years ago)
s000mable
Our house was arranged for a part-Ex through TM but as far as I am concerned I should still be treated like a client with the same standards.
The whole ordeal with TM has been terrible.
They do not vet any of the viewers, most people who came round either had no funds to buy the house, not sold their current house or could not commit to the moving date being so far in advance.
More then one occasion the agents were so late to the house that we were more then half way showing the people round. When they did finally show up we had to book in private extra viewings or answer extra questions as TM were unable to answer questions on the house or commit to more viewings.
The icing on the cake was the final viewing. They were late as usual and we were halfway through showing the people round. We advised the non apologetic agent that we would walk up the road then come back and to call us on my mobile when ready (Had this situation with Green & Co and they called and waited for 2 minutes just fine)
20 mins later we heard nothing so we walked back to the house to find the agent gone and ALL doors to the house unlocked with the viewers waiting outside saying they were waiting as the agent left it all unlocked. We were relieved to find these people were not the type to take advantage of the situation or any passer by for that matter!
We called to complain to the Wantage branch and the manager was less then helpful if not rude. We were very calm on the phone and stated the facts in order but we were cut off by him saying 'its not getting us anywhere'.
No apology so we advised we would talk to our developer to remove them, to which he replied 'We'll see' then hung up!
I will never be using TM and will be advising friends and family the same.
Seller
5th Oct 2017 (7 years ago)
A Shepherd
We had a long, drawn out sale and purchase (none of which was the estate agent's fault).
We had two buyers pull out and had to negotiate with a new build site manager, and encountered a few issues along the way. Andy and Jack from TM were both brilliant, and extremely patient. In the day of internet estate agents, they are both a credit to their industry and excellent advocates for dealing with real, experienced agents.
Seller
15th Dec 2016 (8 years ago)
L Paintin
We decided to put our house on the market early this year (2016) so that we could look for a larger family home.
After seeing a number of estate agents in the local area we made the decision to go with Thomas Merrifield. Right from the start they were professional, organized and worked with a sense of urgency.
The house we found was also on with Thomas Merrifield so it made sense to put ours on with them. They found us a buyer within the first week and tied everything up with the negotiations on the house we were purchasing in super quick time.
9 weeks on and our buyer fell through! This was a very stressful period... our agents at Thomas Merrifield (Jack & Andy) really helped get it all back on track finding us another buyer in less than 2 weeks which meant that we did not lose the house that we fell in love with.
The whole process took about 4 months, the communications with Jack & Andy were great, they really made us feel like we were there only customers. They both worked extremely hard to get it all over the line and reassured us along the way.
If you are looking to buy or sell in the local area my advice would be to use Thomas Merrifield, I would also use a local solicitors (We used Charles, Lucas & Marshall - They were also very good!) this really does make all the difference if you have an estate agent and solicitor that have worked together before.
We are now in our new home and settling nicely.
Thanks to Jack, Andy and the rest of the team at Thomas Merrifield Wantage.
Seller
6th Sep 2016 (8 years ago)
K Wicks
I cannot praise Thomas Merrifield highly enough. We recently instructed them to sell my late fathers house in Grove. I live in Wimbledon, London so needed an estate agent who could do everything for me from start to finish and I was so lucky to find Rachel at Thomas Merrifield who was fantastic throughout. She was so professional, keeping me up to date and informing me of viewings and following up with calls explaining how the viewings went. I didn't need to chase which was really appreciated. She recommended a solicitor for us who were also fantastic but what I really must commend her ability to close out the deal. Rachel went above and beyond when one of the solicitors in the chain was being very slow and unresponsive. Rachel kept everyone in the chain up to date and held the hand of the solicitor through the process in order to get a successful result for us when it looked like the chain might collapse. The deal would not have happened without Rachel's hard work. Andrew was also great at passing on messages if Rachel wasn't in the office and we always got called back very quickly.
If only all estates agents were this amazing!
Thank you, Thank you, Thank you.
Katie Wicks
Seller
23rd Nov 2015 (9 years ago)
A Burls
I recently instructed Thomas Merrifield at Grove to handle the sale of my late Mother's house. Andy Gribben came and gave me a market appraisal and talked me through the marketing procedure. Within a matter of days all the measurements and photographs were taken and the sales particulars were produced. I was very pleased with the amount of viewings arranged and I was also impressed by the professionalism of the staff who accompanied the visitors. The staff always kept me informed regarding the outcome of all the viewings. Particular thanks goes to Rachel who went beyond the bounds of duty by letting me into the property when I had locked myself out on her weekend off! I will certainly use Thomas Merrifield again in the future as I will be selling my own house very soon.
Thanks for all your help and assistance in making this process run smoothly.
Seller
30th Jul 2015 (9 years ago)
K Barnes
Friendly,confident staff...Always willing to listen and help
From the first enquiry to our first visit , and now sstc, this branch has given exceptional customer service and help with a) putting our property on the market, and b) helping to find the right property for our needs
We can only give our honest opinion based on our level of service, but believe that others will see what an asset this branch and team are to Wantage and Grove
Seller
24th Apr 2015 (10 years ago)
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