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- Ensum Brown - Royston
Ensum Brown - Royston
Kooky Nohmad, 42 High Street, Royston, SG8 9AG
Ensum Brown Royston are an estate agent in Royston. They mainly list properties in SG8, SG9 and SG7. Over the last 6 months, they've listed 206 properties, with 130 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Ensum Brown - Royston Reviews (210)
Have you used this agent?
94%
3%
0%
0%
2%
All (210)
Seller (85)
Buyer (46)
Landlord (13)
Tenant (3)
General (63)
C Hill
Recently bought a house where Ensum Brown were acting as our sellers estate agent. Had a great experience as first time buyers, from our viewings through to purchase. Ensum Brown were super helpful and lovely to deal with (especially Sarah Leach) and helped us get lots of questions answered quicker than our solicitor. Would recommend and use again in the future!
Buyer
4th Nov 2024 (12 weeks ago)
Clare
I'd highly recommend Ensum Brown to other landlords/potential landlords. From the first point of contact they were proactive and enthusiastic about our property. We felt reassured they would do the due diligence to find us great tenants and maximise our rental income. I'm sure they have vast numbers of properties and clients but we truly felt like we were a priority for them. Every member of staff was brilliant from the Director of Sales to the Property Manager to the photographer. The photography in particular was fantastic and showed our property in its best light. Communication is also super easy so any query or issue can be dealt with very quickly. In summary, we are extremely glad that we chose Ensum Brown over other agents.
Landlord
28th Oct 2024 (13 weeks ago)
C Winchcombe
Great estate agents! Highly recommend
27th Oct 2024 (13 weeks ago)
R Parry
The whole EB team, and Fiona Payne in particular, we’re absolutely amazing.
Patient, responsive, empathetic, knowledgeable, professional, caring, solid and just generally fantastic.
Fiona kept the sale on track for a protracted period that was solely my fault.
If I had used another agent the sale would have fallen through, without Fiona’s care and attention.
I am eternally grateful.
I strongly recommend that you use Fiona and that you use EB!
Thank you!
Seller
19th Oct 2024 (14 weeks ago)
L Beattie
I've been working with Ensum Brown to manage my rental property for several years, and the experience has been nothing short of excellent. The team are always professional, responsive and proactive in handling any issues that arise. From finding reliable tenants to ensuring the property is well maintained. I highly recommend Gabriella and Chloe, as well as Ben and Neil to anyone looking for a reliable and efficient property management service.
Landlord
18th Oct 2024 (14 weeks ago)
B Patra
Six months back we bought a flat in Royston. Many thanks to Ensum Brown for helping us through out the process.
Buyer
5th Oct 2024 (16 weeks ago)
T Ross
I dealt with Sarah Leach at Ensum Brown as she was my Vendor’s Estate Agent. I have to say that Sarah was more helpful to me than my own Estate Agent and my Solicitor. I cannot praise her enough. She obtained answers where others failed. She is quick and very efficient and will help with anything.
A big thank you Sarah for your dedication and hard work.
Buyer
5th Oct 2024 (16 weeks ago)
S Odell
Ensum Brown we’re friendly, understanding& approachable during the recent sale of our property.Mitchell & team were supportive professional & reassuring. A special thanks to Sarah Leach in Sales Progression who went above & beyond. Always responsive , honest & a true gem!
Thank you all at Ensum Brown …. You are the best!
Seller
4th Oct 2024 (16 weeks ago)
S Robinson
Very pleasant to deal with from the beginning to the end of my rental tenancy. Would reccomend!
Tenant
4th Oct 2024 (16 weeks ago)
A Mckenzie
I can’t recommend Ensum Brown Estate Agents highly enough! From the moment we started our journey with them, the service was outstanding. The entire team was professional and supportive, making the whole process smooth and stress-free.
A special shoutout to Sarah from the sales progression team! She went above and beyond to ensure we were always informed and updated throughout a particularly tricky transaction. Her clear communication and dedication made a world of difference, and it felt reassuring to have someone so reliable on our side.
Thank you, Ensum Brown, for making our experience so positive! If you’re looking for a top-notch estate agent, look no further!
1st Oct 2024 (17 weeks ago)
D Wells
Sarah was brilliant, a credit to the company
30th Sep 2024 (17 weeks ago)
Anonymous Homeseller
Very efficient great marketing, property sold from viewings booked on Facebook. Great communication.
Seller
20th Sep 2024 (18 weeks ago)
J Carolan
Ensum Brown in Royston were so, so great. They made one of the most stressful things you can do in life: buying a property, so much easier and were available to help me every step of the way.
Sarah Leach in particular was absolutely brilliant!
Buyer
18th Sep 2024 (19 weeks ago)
M Williams
The staff at Emsum Brown Royston were absolutely brilliant every step of the way of our first house purchase experience. They were quick to respond to our enquiries throughout, helped us to arrange multiple viewings in one day because we were travelling from a distance, and were extremely helpful during the offer and purchase process. They are extremely knowledgeable and ensured great communication between us and the vendor of the property we ended up purchasing. When we picked up our keys, a member of their team even turned up to congratulate us with a beautiful bunch of flowers. Buying your first home can be so overwhelming and they made it such a positive and exciting experience. We are extremely grateful and would highly recommend them. Thank you for helping us find our perfect forever home!
Buyer
17th Sep 2024 (19 weeks ago)
L Ketteridge
Having had a disappointing experience with a Cambridge estate, we moved over to Ensum Brown and the service was just another level. They were incredible from start to finish. They gave us excellent advice on pricing strategies, got our property on the market super quickly and created excellent marketing materials. They were quick to respond and kept us very well informed throughout the process. They sold our house after just one viewing, after months and months of being very frustrated with the service we received from another agent. A very friendly, knowledgeable and professional bunch of people. The process felt very smooth and stress-free and we couldn’t have asked for more. Thank you Ensum Brown!
Seller
16th Sep 2024 (19 weeks ago)
R H
We have just brought a house through Ensum Brown Royston. We've dealt with around 10 estate agents the last few years and have only been impressed with 2 of them, one of which is Ensum Brown. When viewing the house and negotiating the sale, Mitchell was excellent, not pushy and very responsive. The sale went through smoothly, Sarah was great at keeping us updated near to exchange/completion. Flowers delivered to our door by one of the team the day after we moved in was a lovely touch. Highly professional and friendly team, would absolutely recommend. Thanks to the team. Ross and Heather
Buyer
14th Sep 2024 (19 weeks ago)
J Carlan
Purchased our first home through Ensum Brown and so grateful to have dealt with such a genuine EA. They were transparent, supportive, and never tried to push their services onto us.
When we started looking there were a couple of houses which went STC within days which I think is a testament to how well they market their product
Would 100% use them in the future if we came to sell
Huge thanks to everyone we spoke to, and for the flowers ????
Buyer
20th Aug 2024 (23 weeks ago)
N Crichton
On Fiona’s advice and direction we have found our future home. She is really, helpful, supportive and encourages you to broaden your property search to places you would initially dismiss.
Thank you for supporting us on our property journey.
3rd Aug 2024 (25 weeks ago)
O Lewis
Couldn't be happier with Ensum Brown and wouldn't hesitate to recommend. From start to finish it felt like an entire team approach and communication was excellent throughout. Very happy with our new home.
Buyer
3rd Aug 2024 (25 weeks ago)
D Donigiewicz
We have used Ensum Brown services to sell our house in Royston. We listed in January 2024 and have completed the transaction in July 2024. I agree with previous comments- Sarah in the closing team makes all the difference...the woman does not stop chasing different parts of the chain when required and she is knowledgeable, transparent, honest and helpful.
I have recommended Ensum Brown far and wide.
Seller
24th Jul 2024 (6 mo. ago)
J Guerrero
If you don't want to worry about anything on the property then this is your agency, don't hesitate, they are very reliable and efficient!
22nd Jul 2024 (6 mo. ago)
M Gilks
Undervalued my house sale by 80K! House viewings carried by guys who really didnt know much about any of the properties at all. would not use them
Seller
22nd Jul 2024 (6 mo. ago)
K Bartlett
Faultless. From the moment we contacted Royston Ensum Brown, they gave us sound advice, they took fantastic photographs and film, and always kept us up to date. Our house sold promptly. They get it right.
Seller
11th Jul 2024 (6 mo. ago)
H Bastos
As an FTB the people at Ensum Brown Royston were very helpful along the way, especially Sarah Leach that has endevoured to keep all parties moving along and updated throughout the buying process!
Buyer
22nd Jun 2024 (7 mo. ago)
D Smith
Recently completed on a very long and drawn out house sale. Everyone at Ensum Brown did their best to push things along, Sarah in particular was very helpful, keeping me informed and chasing things on my behalf
Seller
21st Jun 2024 (7 mo. ago)
S Scott
Ensum Brown were extremely professional and personal with our recent purchase but most importantly we were treated with respect and like human beings. The team were lovely and we would have no reservations in recommending them to potential purchasers or sellers.
Buyer
19th Jun 2024 (7 mo. ago)
T Mitchell
Echoing other people in recommending Ensum Brown as a local agent. A particular mention must go to Sarah Leach for working really hard to keep everything on track, fully updating us on all parts of the sale process and being a sounding board during some frustrating times....Thank you Sarah.
Seller
18th Jun 2024 (7 mo. ago)
D Law
My mum recently bought a retirement apartment through Ensum Brown, and Sarah was instrumental in getting it over the line. We had continual challenges with solicitors (at both ends) as well as probate, but her tenacity was exceptional; I have no doubt it wouldn't have exchanged in a timely manner without her help. She provided daily updates and demonstrated throughout that she really cares about what she does. It was a real pleasure to work with her and I couldn't recommend her enough!
Buyer
17th Jun 2024 (7 mo. ago)
S Mathews
The whole team at Ensum Brown were incredible during the process of both the purchase and sale of my property within space of 2 years. Super easy to interact with and brilliant with their communication. Sarah Leach was beyond supportive, always kept me updated and went above and beyond wherever she could - thanks again Sarah!
Seller
16th Jun 2024 (7 mo. ago)
Nick
I had a good experience buying a property through Ensum Brown.
During the buying process from initial viewings through to completion I was kept regularly updated and I received prompt replies to any queries I had.
Everyone I met/talked to at different points seemed knowledgeable and friendly.
Buyer
12th Jun 2024 (7 mo. ago)
Oli
They are so busy their signs just get discarded like trash for the council to pick up. Even after it being reported to them that a sign had been discarded post sale, it still remains. Keep drinking those profits ????
10th Jun 2024 (7 mo. ago)
T Jackson
After losing the first sale?, Ensum Brown were very proactive in re marketing and within 6 weeks we had another offer. From start to completion 12 weeks. Brilliant communication , Sarah Leach and the rest of the team were professional, kept us updated and informed at all stages. Very smooth. Would highly recommend. Thank you guys ????
Seller
10th Jun 2024 (7 mo. ago)
T Ayliffe-Robson
Great people to deal with , kept up to date with the process all through , Kate initially then Sarah took over brilliantly to completion .
10th Jun 2024 (7 mo. ago)
H Trussell
Ensum Brown are super friendly and approachable and always answered my questions really quickly. We have sold and bought through them and they are very efficient and kept us updated throughout the process. Sarah was really knowledgeable as was a Neil and the whole process was really smooth. Very happy with our new home! ????
Seller
6th Jun 2024 (7 mo. ago)
S Parnell
Who wouldn't use Ensum Brown?
We would highly recommend them as your first choice estate agent.
Their professionalism and customer service is outstanding with an added personal touch, nothing was too much trouble for Fraser he was always there to support and assist in every aspect of our sale he gave the best advice and assurance
Sarah was brilliant, she kept us up to date and in the loop throughout the whole process, we felt we'd made a friend, I loved chatting on the phone with her
They always delivered what they promised Clive & Sue
Seller
6th Jun 2024 (7 mo. ago)
J Derrett
We have been absolutely delighted with the service we have received from Ensum Brown Estate Agents in Royston when they sold our property recently. They were extremely professional and went over and above to ensure the sale went through smoothly. Right from the initial phone call for a valuation to the completion day they could not have been more helpful. It made the whole experience much more relaxing! We would certainly recommend them and definitely use their services again.
Everyone we dealt with was amazing and apologies if we have missed any names but special mention to Fraser, Matt, Jordan, Kate and also Sarah Leach who looked after us so well keeping us informed of how the sale was progressing. This last part was a bonus and am not aware of many or any other estate agents offering this service. Thankyou to all again.
Seller
5th Jun 2024 (7 mo. ago)
D Strzelecki
Ensum brown went above and beyond to help get us in our dream house. The team are very knowledgeable and put together an excellent deal with our buyer and the developer. I have never seen much value from estate agents until dealing with them. I highly recommend them to anyone.
Buyer
4th Jun 2024 (7 mo. ago)
K Carpenter
Ensum Brown matched my property with serious potential buyers and I was under offer before being fully marketed. I’m pleased I wasn’t lured by high valuations from other agents, my plans are well underway thanks to Neil and the team.
Seller
30th May 2024 (7 mo. ago)
E Nankivell
Ensum Brown sold my flat for me and the whole process was managed seamlessly by Neil and Fraser which meant there was very little stress that I had to deal with. With so many people involved within a sale of a house and so many possible things that could go wrong or delay it, I find the correspondence with your agency has to be second to none and I couldn't fault this at all with the guys. I have recommended Ensum Brown to all of my friends that have put their homes on the market in the past year and would happily continue to recommend them. Their work ethic and passion for the industry is very transparent and is what made me feel confident and happy to put my trust in them to sell my home x
Seller
30th May 2024 (7 mo. ago)
K Cooper
Completely unprofessional and claim not to be “like the rest” when in fact they are like the rest, if not worse.
We first marketed our property with Ensum Brown in Royston and to begin with they couldn’t do enough for us. The tone soon changed when the property we were interested in which was for sale through them sold (which they blatantly lied to us about us being their “preferred buyers” to get us on the market with them) they also divulged other people’s offers on the property we were interested in which isn’t what an estate agent should do.
They’re too busy to provide a service to their customers, never answering the phone or emails and turning up late to viewings. I would call them and then they’d return my call to my partner when it was myself that called and left a message. When we were cancelling our contact the utter rudeness from Fraser was quite something including hanging up on my partner.
Would definitely avoid if you actually want a proper service from your estate agent.
Seller
30th May 2024 (7 mo. ago)
C brock
Ensum Brown provided me with excellent advice and service. Everything possible was done to help the selling of my property. Neil and Fraser were efficient and always friendly and approachable. Special thanks to Sarah Leach, sales progressor, who really lived up to her job title! Sarah really drove the sale forward to exchange and completion, liaising with solicitors and buyer. Very efficient team and most importantly, very nice people.
Seller
24th May 2024 (8 mo. ago)
I Mowatt
Thank you to all the team for your hard work in sell my Inlaws house, I would recommend
Seller
17th May 2024 (8 mo. ago)
B Pförtner
We bought our first home via Ensum Brown and had a great experience throughout - from our first viewing with Matt to finally exchanging contracts and collecting our keys with the help of Fiona! While the process of buying can be very stressful with lots of ups and downs, Fiona did her best to have our backs and helped move the process along at crucial points in the journey. We are incredibly grateful for her professionalism and support and highly recommend Ensum Brown!
Buyer
6th May 2024 (8 mo. ago)
D Hubbard
Good attention throughout process
Sarah Leach was extremely supportive during the whole process right up until completion
25th Apr 2024 (9 mo. ago)
D Alexander
5 star experience from start to finish
23rd Mar 2024 (10 mo. ago)
Anonymous Homeseller
The process was very clear from start to finish
Seller
17th Mar 2024 (10 mo. ago)
N d'Oplinter
Absolutely brilliant experience with Sarah from Ensum Brown, the professionalism & attention to detail was second to none. Sarah was thorough & it was because of her excellent experience & drive that we were able to move into our family home. I would highly recommend Ensum Brown & Sarah Leach as your only choice as an estate agent if you are local to Royston and the area they service.
Buyer
15th Mar 2024 (10 mo. ago)
V Barnes
Ben at Ensum Brown has been absolutely brilliant we couldn’t fault him one bit!
Not only for making our move as smooth sailing as he possibly could but regular updates and calls keeping us in the loop with our house move.
We couldn’t recommend Ben enough!
27th Feb 2024 (10 mo. ago)
S chowdary
Very quick Response , patience and very helpful ????
11th Feb 2024 (11 mo. ago)
A Tomkins
All members of staff I spoke to at Ensum Brown were so lovely, helpful and informative.
10th Feb 2024 (11 mo. ago)
H H
Ensum Brown were brilliant at guiding us through the home buying process as first time buyers. Sarah, the sales progressor was efficient in answering any questions and made the process very smooth.
Buyer
25th Jan 2024 (1 year ago)
A Handa
Met with Ben along side some other agents from other companies. He stood out by a mile. Very professional. Ben was upfront about costs, and realistic about tome scales.
Ben was also very conscientious about the tenants that were selected.
Landlord
17th Jan 2024 (1 year ago)
A Jones
Totally professional company.
16th Jan 2024 (1 year ago)
J Gambell
Excellent experience with Ensum Brown from initial visit through to completion. Fraser was professional and friendly and we were really pleased with the marketing of our house. The photos and videos were of a high quality giving an accurate feel for the house before anyone even stepped inside. All viewings were conducted without any hassle to me and the offers came in quickly. The whole process has seemed effortless but I know this was not the case with much work going on behind the scenes - thank-you all! Sarah was excellent following up any queries that arose. Communication throughout the process was superb and I think this is why Ensum Brown really stand out. I would thoroughly recommend Ensum Brown if you'd like to sell your house.
Seller
14th Dec 2023 (1 year ago)
S Synowiec
We recently sold a property through Ensum Brown and I would highly recommend them. They were proactive in bringing numerous prospective buyers and once the sale was agreed, they kept us informed along the way. Unfortunately, the buyer’s solicitor was spectacularly incompetent and the whole process took the best part of a year!!!! Sarah helped keep me sane throughout the process and held it all together!! If you’re thinking of selling with them - don’t hesitate!!!
Seller
4th Dec 2023 (1 year ago)
J Lipman
We recently instructed Ensum Brown to rent our parents family home, both Ben and Abbie were extremely professional helpful and knowledgeable. We were able to secure a let within days and are very happy with the quality of the tenants.
We highly recommend this agent and will be using them again in the future
Landlord
26th Nov 2023 (1 year ago)
J Hardy
We recently used Ensum Brown to sell our flat. For various reasons the exchange/completion was slightly delayed but Fiona Payne always kept us up to date with progress and was always on the other end of the phone when we needed to speak with her.
All members of the Ensum Brown team that we spoke to were always very helpful and professional. I would recommend them to anyone wishing to sell their property.
Seller
23rd Nov 2023 (1 year ago)
N Sutcliffe
We recently used Ensum Brown to sell our property. They were very responsive and understood our particular requirements. When we needed to update details or adjust the price they were very quick. It was also nice to be able to call them to discuss and plan our sale. It was probably the worst time to sell in the last few years so we all had to quickly adapt and react.
Once we had accepted an offer we were handed over to the sales progression team and in particular, Sarah. We did have several issues during the sale prior to exchanging contracts and Sarah did her utmost to ensure we were kept informed throughout. When we needed to vent our frustrations over various things that were beyond our, and their, control, Sarah was always professional and showed great empathy.
Overall, a great company to work with.
Seller
15th Nov 2023 (1 year ago)
A Slijkoord
Ensum Brown and specifically Sarah have been incredibly efficient and helpful during my recent house buying process. Regular check-ins to see what was outstanding and how to progress were a standard offering. All in all, very impressed with the service received.
Buyer
14th Nov 2023 (1 year ago)
S Walker
Fantastic from the whole team, thank you.
4th Nov 2023 (1 year ago)
H Cannon
Excellent service from Ensum Brown. Recently sold a leasehold flat through them and would have no hesitation in recommending them. Sarah Leach in particular was very helpful.
Seller
27th Oct 2023 (1 year ago)
S Standing
I can't praise Ensum Brown enough, so professional and easy to contact, nothing was too much trouble.
Sarah Leach is my absolute hero, she worked so hard for me,always updating me on every step of the sale process, we even met for a coffee after the sale had gone through, just so I could say thank you in person ????
Seller
27th Oct 2023 (1 year ago)
T Goodyear
We had a wonderful experience selling our home through Ensum Brown. Sarah went above and beyond helping us, she was a amazing help to us. We have never had a estate agent selling a home for us before who cared so much, she was amazing. We will be using these again to sell our next home!
Seller
26th Oct 2023 (1 year ago)
G Bellis
Buying a house can be stressful, time consuming and frustrating at times. However Ensum brown, especially Fiona Payne was fabulous from start to finish. She made the process as efficient as possible and replied to emails so quickly.
Her professionalism was great and we always felt up to date with progression of the sale right up until completion and after. If you’re looking for a dress free process from someone who excels at what they do don’t hesitate to use Fiona and the team at Ensum Brown.
Buyer
11th Oct 2023 (1 year ago)
P Gilbert
100% recommended!!!!
As first time buyers, it has been a very stressful (due to solicitors) and overwhelming process however we honestly could not have completed without Ensum Brown. We have had non stop assistance. The team went above and beyond for us Fiona and Fraser in particular made something we didn’t think could happen happen!!! Whether you’re looking to buy or sell Ensum Brown is where you need to be if you want top tier service. If we were ever to sell our home we wouldn’t even question using this talented team. Thank you all for your help again you truly are an amazing team.
Penny and Luke
Buyer
30th Sep 2023 (1 year ago)
A brown
Fiona Payne was excellent. Great communicator and was the main positive note on my experience with Ensum Brown. We had some difficulties as the process took a long time, over 1 year from going on the market to completion. Alex from the Ware branch (now defunct I believe) agreed a commission figure that when discussed with the Royston branch was not agreed. I had to provide proof that this had been agreed, which seemed unprofessional. That said, once they found a buyer the process was excellent and I have had no problems with dealing with the Royston branch. I would recommend using Ensum Brown Royston.
Seller
21st Sep 2023 (1 year ago)
J Peng
Many thanks to you Fiona, you made brilliant job for my purchase. You are always so helpful and always give your supports on time and with the best solution.
Buyer
18th Sep 2023 (1 year ago)
G Durant
One reason we chose Ensum Brown was down to the positive reviews - and having just completed on a house sale, they have proved our decision was a good one. They secured a buyer for our house nice and quickly. However the best part was having Sarah oversee the often stressful sales process afterwards. She proved to be a very professional and super pro-active point of contact throughout. Knowing she was always on the case and easy to contact if required was amazing. We'd not hesitate to recommend!
Seller
7th Sep 2023 (1 year ago)
I Essery
We have just moved in after a long exchange and completion delay and I have to say that Ensum Brown were very good throughout the process. Will showed us round and was very on it and knowledgable. Sarah in particular was very receptive and responsive and helped immeasurably to make sure we moved in and got the kids to school after we moved back from France. Thanks Sarah and Will!
Buyer
5th Sep 2023 (1 year ago)
G Belson
Ben and Abbie very rapidly found us two new tenants for our property in Royston and managed all stages of the "Find a Tenant" process efficiently including viewings, credit checks and receipt of the deposit etc. I would definitely recommend their services to other landlords in the area.
Landlord
1st Sep 2023 (1 year ago)
J Willis
From start to finish i have been very happy with the service I received and would have no hesitation in using Ensum Brown in the future. Sarah, their sales progressor, ensured I was kept up to date regularly throughout the transaction. Finally, the price they achieved was beyond my expectations in a difficult market, so all in all, they deserve my 5 stars. ????
Seller
18th Aug 2023 (1 year ago)
S Stokes
From the start until the very end the sale ran smoothly and was handled with sensitivity and professionalism. No question was left unanswered some minor hiccups were solved quickly and efficiently and the communication was outstanding. Thank you to you all ????
Seller
5th Aug 2023 (1 year ago)
J Jameson
Excellent selling experience. Excellent communication ensured that the process went very smoothly. Thank you to the team but especially to Will and Sarah.
Seller
21st Jul 2023 (1 year ago)
B Samuels
Best agents in Royston by a mile
13th Jul 2023 (1 year ago)
P Morris
Ensum Brown performed a great service with the sale of our property. Special thanks go to Will & Sarah for all their very professional help. Would recommend to others.
Seller
12th Jul 2023 (1 year ago)
S Lesbirel
Outstanding throughout the whole process! Big thanks to Sarah for all the help and advice.
25th Jun 2023 (1 year ago)
Anonymous Homeseller
Fabulous communication - all staff were aware that the property was my deceased mothers home so I didn’t need to remind anyone of the situation. Gave feedback from viewings on the phone as well as through the digital platform they use.
Could see they’d worked hard on marketing as viewings were lined up before photos had even been taken.
Seller
25th Jun 2023 (1 year ago)
N Searle
Very good service especially from Sarah, the efficient Business Support Manager who kept me informed step by step of the progress of my sale and purchase liaising closely with solicitors. A great asset to Ensum Brown.
Seller
23rd Jun 2023 (1 year ago)
A Cooke
Fantastic service by Ensum Brown, especially Sarah! Her communication with us was excellent and timely and really put us at ease during a long house buying process! It was great to have such a friendly person to speak to about progress updates on the entire process and would highly recommend using Ensum Brown in the future. THANKYOU!!
Buyer
22nd Jun 2023 (1 year ago)
D Bryan
We have just relocated and bought our new home, and Ensum Brown were the agents for the sellers. We found them very helpful throughout the process - from the viewing and follow ups with Fraser, to Sarah being on hand during the process and working with our agent to chase up where everyone was with it, particularly around exchange. We can see why EB have such strong reviews!
Buyer
21st Jun 2023 (1 year ago)
Anonymous Homeseller
Helpful service. Kept us informed all the time .nothing was too much trouble
Seller
16th Jun 2023 (1 year ago)
D Watts
The whole team is polite, professional and cheery but more importantly they get results and fast in my case. Sarah Leach is superb chasing solicitors in the whole chain on your behalf
12th Jun 2023 (1 year ago)
G Dunkley
Very helpful and professional. I dealt with Vicky and Fiona and both were excellent.
6th Jun 2023 (1 year ago)
G davies
After a slightly rocky start (hence the 4 stars over 5), Fiona Payne took over our case as Sales Progressor. From the off it was clear Fiona knew exactly what she was talking about and if you end up with Fiona you are in very good hands. I would highly recommend her.
Seller
2nd Jun 2023 (1 year ago)
J roberts
Absolutely would recommend Ensum Brown Royston. We sold and bought through them within a week. They offered a second to none service, they bent over backwards to accommodate our request to view the property we bought a number of times, Will was always on hand. Also On their team they have a dedicated person Sarah to keep on top of every step of the way, to oversee everything is done when and how it should be, on both sides. Never failed to call you back or email you when needed. A perfect smooth purchase and sale. Just 100% Excellent service. J&J Roberts.
Seller
29th May 2023 (1 year ago)
J H
Very helpful, brought through Ensum Brown and they managed to schedule all our viewings in the area on the same day. Very nice team and always happy to answer any questions!
21st May 2023 (1 year ago)
L Young
Ensum Brown managed our sale and purchase and did a brilliant job, despite some difficulties outside our control. All the staff we dealt with were great, with special mention to Sarah, the sales progressor, who kept on top of everything and ensured that both sale and purchase went as smoothly and quickly as possible. They have a good understanding of the Royston market. We can happily recommend them.
Seller
20th May 2023 (1 year ago)
G C
Ensum Brown were a very dedicated estate agent throughout our selling and purchase process. Their valuation was in line with market expectations and we secured a sale relatively quickly, given how volatile the housing market was that that point. Sarah Leach was a fantastic point of contact during the post sales service. There were several hold ups lower down the chain troughout the conveyancing process and Sarah reall was on hand to help keep all parties abreast of any issues and cajole conveyancers to help speed the process up. Her friendly manner and professional courtesy were outstanding throughout. I would happliy recomend Ensum Brown to anyone thinking of putting their house on the market in North Hertfordshire.
Seller
18th May 2023 (1 year ago)
L Meissner
I had a great experience selling my home using Ensum Brown. They were at all times professional and approachable. Particular people to mention are Neil and Sarah. Neil makes one feel very reassured you are choosing the best, and will answer queries at any time during the process. Sarah did a superb job as Sales Progressor of smoothing the path for all concerned, maintaining a calm and friendly manner.
Seller
17th May 2023 (1 year ago)
G Farrow
Outstanding Service.Sarah and colleagues were efficient, helpful, knowledgeable and patient. Very highly recommended.
9th May 2023 (1 year ago)
J Weston
A 5* service from start to finish. Many thanks to all at Ensum Brown for your patience, dedication and professionalism.
18th Apr 2023 (1 year ago)
J Johnson
Such a refreshing change to have an estate agency which is not only approachable and knowledgeable but also so responsive! Every call and email returned straight away and we always felt like we were up to date and well informed, every step of the way. Ensum Brown really are second to none and their success is well deserved.
15th Mar 2023 (1 year ago)
N Fearon
Writing from a solicitors point of view I had the pleasure of working with Sarah with a mutual client, she was a huge help and did a great job in keeping a very antsy chain calm. Hope to work with her again one day!
28th Feb 2023 (1 year ago)
Emma
The service from Ensum Brown throughout the sale of our property has been excellent. The whole process ran smoothly, and all the staff we dealt with were friendly and professional.
A special mention for Fiona who was extremely helpful throughout the last couple of months, up until completion.
Highly Reccomend!
Seller
28th Feb 2023 (1 year ago)
L Godfrey
Ensum brown did a wonderful job from start to finish with myself and my partners purchase of our property, I can’t fault them at all! All staff members especially Sarah, were friendly, kind, supportive and approachable when times were stressful! Thank you ??
Buyer
28th Feb 2023 (1 year ago)
D barnes-cook
From the start of the sale I’ve regarded Ensum Brown to be very professional, helpful and friendly. With a buyer quickly on board, thanks to Fraser and Victoria, I’ve since been communicating with Sarah on the sales progression team. They say that buying/selling houses is one of the most stressful processes you can go through. However, in dealing with Sarah I found it to be reasonably smooth. She’s highly experienced, very approachable, with a reassuring demeanour, and gained my confidence swiftly. Every estate agent should have a ‘Sarah’ on their team. Ensum brown certainly gets my seal of approval.
Seller
24th Feb 2023 (1 year ago)
L Cannon
My overall service from Ensum Brown was excellent. I would thoroughly recommend them. Fiona worked miracles to get an exceptionally difficult case through to completion.
Seller
23rd Feb 2023 (1 year ago)
T jones
Ensum brown letting team are outstanding especially Ben who has helped us so much in letting our first house .
Really professional and great communication .
I highly recommend them for lettings and sales .be
Landlord
22nd Feb 2023 (1 year ago)
S Willis
Happy with the service all round - less happy with the bill !
21st Feb 2023 (1 year ago)
S Hinchy
Ensum Brown Royston- Particularly Neil Wise and Erin Carroll & Will who did the Photography…were totally professional, attentive and listened to our needs with an efficiency second to none! The Team had our property up and running within hours…with a viewing the same day! The photography arrangement was beyond anything we expected - it’s not just a few snapshots…there is a virtual tour, floor plan, exact measurements, extensive photos inside and outside the property. We would thoroughly recommend The Team at Ensum Brown Royston to give you a service every Estate Agent should aspire to - Thanks Team ????????
Seller
3rd Feb 2023 (1 year ago)
M Whittaker
Ben has been nothing short of fantastic managing my property whilst I’m overseas. Professional, great communication and helpful where there has been issues come up that are out of his control. Would highly recommend!
Landlord
1st Feb 2023 (1 year ago)
L Corban
We were so impressed by the professional team at Ensum Brown. The made the house buying process as as smooth and enjoyable as possible. From our first viewing to bringing it through to completion. The whole team have been easy to contact and very responsive. Thank you!
Buyer
27th Jan 2023 (1 year ago)
A Bassett
Very efficient and smooth transition from my previous agent. Ben communicated the process clearly and has carried out regular reviews. He has always been available to answer questions and comes back to you quickly when contacted. Great service
10th Jan 2023 (2 years ago)
C Chapple
Ensum Brown were absolutely fantastic from start to finish when selling my house, they took all the stress away and I really could not have hoped for a better estate agents!
Seller
10th Jan 2023 (2 years ago)
L Belcher
We have worked with Ensum Brown for a number of years and they have always been very quick to secure a tenant for us. Most importantly, they secure tenants who you can trust and look after the property. We will continue to work with Ensum Brown, as we believe, they are the best and the quality agents in the area.
Landlord
14th Nov 2022 (2 years ago)
A Vallintine
Ensum Brown were not our agent for the sale of our property but they were the agent we were buying from - if it hadn't been for Sarah Leach their business support manager we wouldn't have got though this process. Our agent did not explain a lot to us but thanks to Sarah she guided us through a very stressful and emotional time as we lost our mum 8 months ago and Dad wanted a house in our village and she was amazing chasing everyone's solicitors to get it over the line. thank you Sarah from the bottom of our hearts from all the Vallintine Family your have been an absolute Angel in a very dark few months
Buyer
11th Nov 2022 (2 years ago)
S Pettit
Great service from this company. Our house sold within 24 hours and the staff stayed in contact throughout the whole process until the sale was completed, answering queries and making sure the sale stayed on track.
Seller
10th Nov 2022 (2 years ago)
L Chen
Ensue Brown has been managing my flat for me almost 2 years, I’m very happy with them. They are professional and pleasant to work with. Highly recommend.
Landlord
8th Nov 2022 (2 years ago)
J parke
Fantastic service from Ensum Brown and in particular, Fiona Payne. Fiona took charge of our house purchase from the outset and due to her hard work and professionalism, everything went through smoothly from first to last. Would certainly use EB again in the future.
Buyer
8th Nov 2022 (2 years ago)
S tyler
We couldn’t have been happier with the service, we would definitely recommend Ensum Brown, we felt completely supported and have been really pleased with every step in the process.
8th Nov 2022 (2 years ago)
M Drake
After 6 House moves Ensum Brown are the first estate agent I can recommend. Great marketing, professional sales and excellent progression management
Seller
8th Nov 2022 (2 years ago)
A Read
An outstanding and professional service. Very informative with fantastic communication. Easy to understand rental statements and great service all round.
Tenant
7th Nov 2022 (2 years ago)
N cordell
Brilliant
7th Nov 2022 (2 years ago)
G Martin
We recently bought our house through ensum brown. Charlotte was friendly and easy to talk to from the very beginning. She was nice enough to recommend us a lovely solicitors too. Sarah was our sales progressor. Nothing was too much for her. Sarah communicated well between us and the seller and kept all parties happy. We are very pleased with our move! Would highly recommend Ensum Brown.
Buyer
4th Nov 2022 (2 years ago)
D Palmer
Both myself and Daniel just want to say how incredible Ensum Brown have been, we honestly don't have a bad word to say. When we first looked at appointing Ensum Brown we almost felt bad for other estate agents in the area, as you guys clearly have hold of the local market, but we can see why...
We are so pleased we chose to go with you guys, throughout the whole process you all have been amazing. When our previous chain collapsed you provided reassurance when we were ready to give up, your combined knowledge reassured us and gave us the confidence to continue and know it could work out.
To those who are new to this whole process you helped so much with easing the stress and explaining things that aren't obvious to the non-experts!
Thank you, especially you Abi you have been really amazing. We really appreciate how you have treated us and the advice you have given
2nd Nov 2022 (2 years ago)
K O'Sullivan
I can’t speak highly enough of the efficient and professional manner in which they dealt with the sale of our house.
The personal touches went above and beyond our expectations.
Despite previous difficulties selling through another agent, they swept in and we accepted an offer within 4 hours of them taking us on as clients.
We will be eternally grateful and even though we bought our house through another agent Neil still calls and asks if there’s anything he can do to help which included giving us his van to help us move. It always nice to pop into Kookys and say hi and they still extend us the same welcome as when we first met.
All the staff have been fantastic and deserve every success now and in the future.
Seller
30th Oct 2022 (2 years ago)
C Hammond
Ensum Brown provided a professional and friendly service throughout the duration of our purchase. They assisted with everything we could have possibly needed, and for that, I can't thank Sarah and the rest of the team enough.
The flowers we received were a lovely and kind gesture too!
Buyer
30th Oct 2022 (2 years ago)
Laura
Ensum Brown provide a five star service.
From the moment we were booking house viewings, through to the after care since moving into our new home, Neil and the team have been exceptional. We noticed a clear difference in their approach to other local estate agents. The team listen to you and take you to properties that live up to your expectations.
We also felt that Sarah went above and beyond, always keeping us in the loop and following up on queries that we hadn’t even thought of doing.
Buying a house can be a really stressful time, but we can honestly say that Ensum Brown made the buying experience enjoyable and we will definitely recommend and use them again in the future.
Buyer
28th Oct 2022 (2 years ago)
S Osilo
Was really happy with the service provided at Ensum Brown and that they followed through with the transaction even with the current housing climate changing and interest rates they ensured we got the price we wanted for our property. Thank you Sarah for always chasing up everything, keeping us informed and working hard on our behalf. we are very grateful for your service.
Seller
27th Oct 2022 (2 years ago)
B Bishop
We bought our house through Ensum Brown. We were in a long chain which had many complications but finally completed after a very stressful final few weeks.
There was endless incompetence and bad communication between most agents and solicitors in the chain but if it wasn't for Andy and the Ensum Brown team going above and beyond their own duties, I'm certain we would never have completed.
Thanks so much for all your efforts and commitment getting us over the line.
Buyer
25th Oct 2022 (2 years ago)
M Rawlings
Andrew at Ensum Brown has been brilliant throughout the sale of our house. Incredibly professional, and extremely capable at his job, he has also been very considerate, and patient. Andrew and the team at Ensum Brown made selling our home a smooth transition, staying in constant contact, always there at the end of the phone and handling the sale at the right pace and providing expert advice and knowledge when needed. Sarah was also very professional, helpful and proactive - full of energy and enthusiasm. Thank you so much to both of you and the rest of the Ensum Brown team for all the hard work, care and attention to detail involved
Seller
25th Oct 2022 (2 years ago)
J Jefferis
Ensum Brown were professional, incredibly helpful and communicative. From start to finish we felt looked after and at ease with our purchase. Ben Reddan, Sarah Leach & Emmanuel Kumi were all so very helpful and we're immensely thankful for all the effort they put in to help us! I could not recommend Ensum Brown highly enough!
Buyer
21st Oct 2022 (2 years ago)
P DALE
Ensum Brown and the team have been excellent throughout from start to present,
They have kept us updated on viewings and timings, given plenty of notice and shown the clients around our property when we have been unavailable,
One special person to mention is Charlotte Wall, she has been amazing, she is very organized, calm and very understanding, where an issue has occurred she has gone out of her way to solve it, moving house with solicitors and one thing and another has been a little stressful for me and Charlotte has taken this stress away,
Thank you again all at Ensum Brown
Paul & Jill
Landlord
20th Oct 2022 (2 years ago)
D Kaye
Excellent valuation to begin with, followed by a very disappointing, months long delay putting it in writing when requested, hence the 3 star rating. But a first class rescue of the situation by the clerical staff has stopped me from giving 2 stars.
19th Oct 2022 (2 years ago)
A Mobin
Efficient, courteous and intelligent service. Sarah remained in contact all the way through to completion. Would recommend!
18th Oct 2022 (2 years ago)
E Tansley
We purchased our first property with Ensum Brown. Everyone on the team is friendly, helpful, knowledgeable and extremely professional. They made the whole process as stress-free as possible. I highly recommend!
Buyer
13th Oct 2022 (2 years ago)
G Lavita
Although we did not end up moving, our experience with Ensum Brown was excellent. Our contact with Erin was great, we had all of the information we needed and we would definitely use them in the future.
12th Oct 2022 (2 years ago)
B Ferguson
My husband and I were thinking of moving back in may, We chose ensum brown because of all of the glowing reviews and great things we'd heard about them.
The estate agent assigned to us (Erin) was absolutely faultless, due to personal circumstances we couldn't move at this time. Erin took it upon herself to make sure that everything was sorted out for us, so we didn't have any extra stresses.
When we do look to move again, we will definitely be using ensum brown in the future, and most likely requesting Erin.
12th Oct 2022 (2 years ago)
T Ludgate
During our buying process we dealt with several estate agents in the area, and Ensum brown were by far the best. Very communicative and helpful.
Buyer
12th Oct 2022 (2 years ago)
J Amis
The whole team at Ensum Brown we’re great from start to finish, from Fraser & Erin showing us round the properties to Sarah helping with any queries or liaising with our sellers, they were always on hand and pleased to help! We sold our flat super quick and their attention to detail and speedy responses meant everything went by smoothly. Would really recommend them.
Seller
11th Oct 2022 (2 years ago)
S Moore
Ensum Brown looked after me from start to finish. They are an extremely professional team, every person I spoke with was polite and they couldn't have been more helpful. Nothing was too much for them. The Solicitors they recommended were also fast and efficient. They are a very friendly team and should be very proud of the service they provide to the customers. Sarah Leach and Vicky absolutely personified Customer Care. Thank you.
8th Oct 2022 (2 years ago)
P Amos
I cannot express how fantastic Ensum Brown were in supporting the recent purchase of our property in Ware. I am sure, without our Sales Progressor (Fiona Payne), we would not have made it over the line on time. Fiona was a delight to converse with - quick to respond to emails and phone calls and excellent in ensuring communication across all parties and solicitors kept all up to date and the process moving. Thank you!
Buyer
5th Oct 2022 (2 years ago)
L Mcnaught
All staff at Ensum brown were helpful at all times, kept me fully updated. Communication was great!!!
26th Sep 2022 (2 years ago)
C Humphrey
We used Ensum Brown for the sale and purchase of my mums property. They were so professional, always available to speak to and it was a very personal service, especially from Sarah. I would highly recommend them.
Seller
5th Sep 2022 (2 years ago)
A Griffiths
A pleasure to deal with Ensum Brown for a recent house purchase. The best estate agent I have dealt with by a long way.
Buyer
14th Aug 2022 (2 years ago)
J Bunton
Ben at Ensum Brown has been fantastic. From helping us find a rental to us moving in I
cannot fault the service. I would highly recommend using Ensum brown to find a rental property.
8th Aug 2022 (2 years ago)
D Foster
Excellent service. Always replies to emails the same day. Everything has gone extremely smoothly. Ben has always been extremely helpful.
7th Aug 2022 (2 years ago)
D Bogues
Where do I begin! Sarah from Ensum Brown was literally a God send during the buying process. She listened to my fears and was always available when I didn't understand something or needed assistance in anyway pertaining to buying our first home. She's funny and completely transparent and kept her cool even though i know I gave her a head ache I few times. She ALWAYS and I mean ALWAYS got back to me and never made us feel as though our questions were too insignificant to answer. She listened to every single concern and if she didn't know she was honest and helped me look for the right information! This woman deserves a trophy and a doubled salary! The way she was able to maneuver between so many different party really amazes me truly all while making me feel like we were her only clients! Lovvveee Sarah to bits!
What I appreciate most is even when there was no news she called to say there's no update, so I didn't have to worry if I've missed something.
Our surveyor's were absolutely RUBBISH which meant Sarah was doing 2 jobs her normal one and making sure i understood each step of the process! I cannot thank her enough!! She is an absolute gem, words cannot express how amazing she has been. I wish everyone in the house process was like her she is just truly Amazing
5th Aug 2022 (2 years ago)
D Kirkham
Our sale was quite lengthy because of various complications but Ensum Brown stuck with it keeping us informed the whole time. The whole process was worry free despite the complications so we wouldn't hesitate to recommend them to anyone.
4th Aug 2022 (2 years ago)
T Martin
Me and my Wife went to Ensum Brown for the sale of our house after they were recommended to us. From the first meeting we had with Neil to every interaction with all the staff we felt looked after and at ease. Luckily the purchase of our new home was also through themselves which made the whole process so much easier. We would highly recommend Ensum Brown to anyone looking to sell or buy a property.
20th Jul 2022 (2 years ago)
G Moseley
Great service from Ensum Brown - both from the marketing material they organised, through to support and advice to the final sale
19th Jul 2022 (2 years ago)
C Hill
We sold our house quickly which was helped by the professional video Ensum Brown arranged. Post sales Sarah was the essential link in ensuring the chain didn’t collapse over a period of time. I would recommend Ensum Brown as an effective estate agent.
16th Jul 2022 (2 years ago)
A Stanley-Smith
Ensum Brown recently helped us sell our property and were excellent throughout. Neil was very knowledgeable about the local area and really had his finger on the pulse with regards to what figure could be achieved for our house. The Facebook Property Premiere group generated interest in our property before it was officially on the market, and then our house sold for full asking price within 4 days of going live. You can’t really ask for more than that!
Ensum Brown were there to support us through the whole process, from Andrew helping get us ready for going on the market, through to Abi and Sarah helping ensure that the sales progression went as smoothly as possible. They were always on hand to help and move the sale along.
Huge thanks to the whole team!
1st Jul 2022 (2 years ago)
Johnson-Mack
What a relief, after bad experience, to find an estate agent's who actually want to do the best job they can for you!! Not only has Ben been enthusiastic and incredibly efficient right from the start, but he's very knowledgeable, friendly and professional. Honest, as well, which is very important. The package this agency offers for rental is highly competitive, too.
So, an agency who has managed to combine old-fashioned hard work and reliability of this industry with all the modern touches. Perfect!!! Would recommend them to anyone.
29th Jun 2022 (2 years ago)
C Mag
It wasn’t a straight forward journey in buying our first house, but I am glad that Sarah was there to keep us informed . She communicated very well and always tried to update us with relevant information. Thank you Sarah very much :).
Buyer
4th Jun 2022 (2 years ago)
L Limrick
Ensum Brown, Alex, Abi and Fiona were fantastic from start to finish. They quickly sold our house (within a week of marketing) and although we originally lost the house we were hoping to buy, they immediately called us as soon as it came back on the market which we went on to buy. Abi and Fiona communicated with us throughout the solicitor process and kept things moving as quickly as they could. I would highly recommend them
Seller
28th May 2022 (2 years ago)
M H
Ridiculously located in a cafe, very unprofessional
Edit: in response to the business response (which was a tad sarcastic I must say), I would not use a business working out of a cafe as it is unprofessional, especially when it involves one of the biggest transactions in your life. When I arrived all I could see was a packed cafe and was overwhelmed by the strong coffee smell, this was a poor first impression so I left. Reviews for a business are not just for the service, but encompass all aspects, including location/premises. In my view this put me off, but each to their own.
28th May 2022 (2 years ago)
A Kirkham
Ben could not have helped us more. It was a pain free experience moving thanks to him.
25th May 2022 (2 years ago)
E Bowditch
The team at Ensum Brown has been really amazing throughout the whole process. Our property was sold within a week of being on the market and the support throughout the sales progression has been brilliant. Sarah worked very hard to get us to completion. She really went above and beyond!
Seller
24th May 2022 (2 years ago)
A Clarke
Excellent service from start to finish. Delighted with my purchase.
Buyer
23rd May 2022 (2 years ago)
Anonymous Homeseller
I had recommended Ensum Brown to my Grandparent to sell their property. I had a call with Ensum Brown to organise an appointment with them for valuation. An hour before due to come for valuation, I get a call to cancel the appointment due to having a commercial property as well as a four bedroom house. I had told them we want to just sell it as a four bedroom house but still wanted to cancel our appointment. Extremely disappointed.
Seller
25th Apr 2022 (2 years ago)
N Franzen-Vipers
I was amazed at the difference between agents when recently looking for a rental property. Ben was far and away the most responsive to my emails, understood our requirements, and was clearly putting the effort in, to find us a suitable home. This contrasted sharply with some very negative experiences elsewhere. Finding a home can be really difficult, and Ben was constantly positive and forward looking, it was a pleasure to deal with him.
20th Apr 2022 (2 years ago)
K Easter
Ben Reddan at Ensum Brown handled our new tenancy agreement. He was very friendly, knowledgeable and always on hand to answer any questions we had and made the process very smooth. I would highly recommend him and the team. Thank you
Tenant
13th Apr 2022 (2 years ago)
M Smith
I found Sarah, Fraser, and the Ensum Brown team to be honest and helpful. Prompt communicators, and a reassuring presence, all the way to a great conclusion. Highly recommended.
25th Mar 2022 (2 years ago)
P Raynes
By far the best agent I have worked with in nearly 40 years! From outset to completion of sale I cannot recommend this agency enough. Fraser, Neil and Erin worked professionally and swiftly which enabled a very quick sale and at each point we were kept up to date with viewings and offers put forward to us. Sarah Leach (sales progress) deserves a special mention and huge thank you! She worked with great professionalism throughout the progression of our sale. Always on the end of the telephone with updates. She handled the whole process brilliantly whilst always being calm and offering soothing words! She was instrumental in the painless, swift journey to exchange and I know my legal representatives really appreciated working with Sarah and her methods of chasing the chain! Sarah approached the whole process as a true professional whilst never forgetting the individuality of her clients and her ability to recognise her clients as human beings! Thank you Sarah, you are a total super star! A true jewel in Ensum Brown's crown!
Seller
19th Mar 2022 (2 years ago)
L Kelly
Huge thanks to Ensum brown for a fantastic job done. Personal touch in every stage and excellent service through and through. Special thanks to Neil for smashing it out the park!! Highly recommend!! No other estate agent for the job!!
27th Feb 2022 (2 years ago)
S Jones
Absolutely amazing team, providing professional friendly support and advice. Thank you.
25th Feb 2022 (2 years ago)
J Say
Ensum Brown were proactive and personable in their dealings with us, they helped us navigate the stressful process of buying a new house and we felt supported throughout. Great service and highly recommended
Buyer
24th Feb 2022 (2 years ago)
D March
Overall we had a good experience with Ensum Brown. From the beginning we had a smooth process with the house viewing and they managed to squeeze us in at short notice. Ensum Brown have a very useful Faceboon page that allows you see check out properties that are soon to be coming on the market. The offer process was simple and well managed. Later in the process Sarah Leach was a great person to have on our side when our chain was stalling and really pushed things forward by hitting the phones. Communication is key and Sarah was always quick to pick up the phone and keep us up to date. Without Sarah we would have been totally in the dark and we are grateful for her hard work liaising with solicitors and the estate agent we were selling with.
24th Feb 2022 (2 years ago)
M Dorrell
Ensum Brown successfully valued, marketed and sold our property within two weeks. This exceeded our expectations massively. The ability to utilise social media platforms inquisitively and considerately to present value to the seller also puts Ensum Brown above others in the market in my opinion. We feel very thankful to have the Ensum Brown team on side and would highly recommend them based on their expertise, personable approach and willingness to go the extra mile. Thanks Guys
Seller
24th Feb 2022 (2 years ago)
E Rebane
Really really good estate agents, I cannot recommend them enough. More specifically, we’d like to thank Sarah from the sales progression team. You’ve really made the whole process very smooth, you’ve kept us in the loop throughout and helped us move the process along when it got stuck.
18th Feb 2022 (2 years ago)
C Clark
Very happy with the service received, Fraser for the sale and Sarah for the progression helped with a difficult period running up to Exchange. Would recommend.
Seller
5th Feb 2022 (2 years ago)
A Atkins
been trying to get through to book a viewing for wat seems like forever when finally someone answered they didn't no anything about the property and just rude! avoid!!
29th Jan 2022 (2 years ago)
J Biggs
Very professional, readily available and supportive. I would have no hesitation in recommending Ensum Brown, 5 star service.
25th Jan 2022 (3 years ago)
T Brown
Great communication, very quick to respond and overall a cut above the rest.
23rd Jan 2022 (3 years ago)
D Young
I would highly recommend Ensum Brown! Ben was always happy to answer any questions I had and was always very responsive throughout the whole process! ????
22nd Jan 2022 (3 years ago)
B R
From Neil’s initial sales pitch to exchange of contracts, Neil and the team at Ensum Brown were efficient and helpful. Thoroughly modern approach with innovative use of social media. Happy to recommend.
Seller
22nd Jan 2022 (3 years ago)
M Marple
Would highly recommend Ensum Brown. From the first meeting to the end they were a great team, fully supporting us through the whole process of selling our period home. Excellent communication, patience and understanding. Thank you to the whole team!
Seller
5th Jan 2022 (3 years ago)
T Pearce
I Highly Recommend Ensum Brown and the entire team. I genuinely believe without the "Truly Amazing" Sarah Leach we would not have moved as speedily and "relatively" stress free without her ! Sarah was always one step ahead and continuously in contact with our Buyer, our Seller, the Solicitors. I always felt we were in a safe pair of hands throughout the whole process. Thanks also to Erin, Frazer and Neil - If you are looking for an Estate Agency with a Proactive, Friendly, Can Do approach then Ensum Brown are 100% the Team you need.
26th Dec 2021 (3 years ago)
B Colman
These are genuine and truely helpful and caring and epically effective estate agents!
From Erin who joins two chains together and gave me genuine honest advice that given it was October that myself being into the property I was viewing by Xmas was unlikely.
To Sarah Leach who managed to manage a large chain and get it across the exchange (and complete *touchwood*) line before Xmas was truly amazing. She was also, honest open and most responsive and clear. For myself who was buying alone, having estate agents who I can trust and talk to was invaluable in making this stressful process so so much less stressful.
Thank you guys!
Buyer
15th Dec 2021 (3 years ago)
C Thomas
My experience of Ben, the Lettings Manager has been excellent. He has dealt with all my queries and requests promptly and professionally. As a Private Landlord this kind of service and advice is so important. I would highly recommend Ensum Brown.
Landlord
9th Nov 2021 (3 years ago)
R Page
Ben, Lettings Manager at Ensum Brown, has being unfailingly helpful and supportive in all my dealings with him as a small, private landlord. He is able to provide advice on how to handle a range of situations and is always very quick to respond to my many queries. Highly recommended.
Landlord
4th Nov 2021 (3 years ago)
C Conner
Upon making a general enquiry with Ensum Brown regarding a valuation of my property, I was delighted to receive an immediate response, providing clarity, reassurance and really helpful guidance. I could not be more impressed with the service I received, for which I was most grateful and would certainly not hesitate to recommend them. 5 stars!
5th Oct 2021 (3 years ago)
P Jennings
From our very first dealings with Ensum Brown, we found them to be very helpful, proactive, friendly, offering useful advice and importantly for us, provided continual feedback in the whole process of selling our home from start to completion of sale.
They certainly operate as an effective team - a pleasurable experience!
Maggie & Peter Jennings
Seller
4th Oct 2021 (3 years ago)
R Such
We recently used EB to market and hopefully sell our property and they didn't disappoint. It had taken 2 years for us to decide to sell and the property we found to buy was a new build so time was against us with regards to confirming a buyer for our house. From the 1st interaction with Fraser through to aftercare with Sarah the whole process has been amazing and stress free. A buyer was found who had been qualified prior to viewing and everything has progressed incredibly smoothly. I would highly recommend all of the team at EB for managing any future property sales.
Seller
4th Oct 2021 (3 years ago)
S Jane
Ensum Brown have been amazing. Neil sold our flat in Royston in one day for over the asking price. They kept in contact with us throughout the whole process. Debi was fantastic at getting the sale/purchase over the line, especially on the day of exchange. We used the complimentary van to help with our move which was perfect. We'd like to say a huge thank you to everyone at Ensum Brown Royston for your hard work.
Seller
3rd Oct 2021 (3 years ago)
G Williams
We have recently completed the sale of our house with Ensum Brown. They have been nothing but superb from start to finish. Not that I plan to move again anytime soon, but when I do, I'll be sure to be in touch with EB to make it happen.
Thanks again.
Seller
2nd Oct 2021 (3 years ago)
S Timmerman
The entire team have been brilliant but Sarah went above and beyond for us and the sellers. Her knowledge and expertise helped us think outside the box and secure our dream home. We are so grateful for all her help, she is a star.
Thank you
Buyer
30th Sep 2021 (3 years ago)
J Wood
We used Ensum Brown for our sale and purchase. The team were very professional and gave good advice throughout the process. We were particularly impressed with Debi as she was always happy to help and really good at chasing solicitor's. Highly recommended.
Seller
28th Sep 2021 (3 years ago)
K Burton
Our experience with Ensum Browne was exactly how dealing with an estate agent should be. They were attentive, communicative and accessible. As market leaders they also provided a lot of data to support and display their clear success in and around the area. A great experience!
13th Sep 2021 (3 years ago)
T D
The whole team have been exceptional, wonderful service, and Debi has been 10/10! not at all slimy or salesy, if the ensum brown standard were the sterotype for estate agents, the whole industry would have an amazing reputation! Felt in good hands every step of the way, and when the time comes to sell there is no doubt I will use them again - huge thanks for making the house experience a smooth journey! - you have two very happy customers :)
9th Sep 2021 (3 years ago)
J Jarvis
I have nothing but thanks and appreciation for Ensum Brown and more specifically Ben for the hard work and cooperation in the recent weeks I've been in contact. Answering my questions before I've even asked them and always being there to help out. Very pleased and couldn't have gone more smoothly.
23rd Aug 2021 (3 years ago)
L Hebditch
Ensum Brown were superb from the get go. Initially I viewed a property with them then agreed to get my property valued and onto the market. Before it even hit Rightmove I had 3 viewings and accepted an offer above asking price. All very straight forward and amazing service from both Neil and Fraser. They both went above and beyond whether for my property sale or for me viewing properties that they had listed for sale, nothing was ever too much of an issue. I would certainly recommend Ensum Brown without a shadow of a doubt.
Seller
14th Aug 2021 (3 years ago)
G Pitts
Neil and his team have been fantastic in selling our house. The marketing is a cut above all of the other agents in the area which really helped to make our property stand out amongst the rest.
Massively helpful in getting the sale across the line (and speeding up the solicitors) was Sarah. Sarah was absolutely brilliant at keeping us informed as to how the sale was progressing and towards the end when we were waiting for either sides solicitors to answer questions , she chased them constantly and phoned us daily to update us. I couldn't recommend Ensum Brown enough
Seller
6th Aug 2021 (3 years ago)
A Bodrozic
Neil and team at Ensum Brown were incredibly helpful and accommodating in our search. From being flexible with viewings to keeping us informed at all stages, nothing was too much effort. As first time buyers, we had limited knowledge of the whole process, but we were supported the whole way through. Would recommend Ensum Brown to any first time buyers figuring out the process. The property premier page is a huge bonus given the speed of things are moving in the market currently, and we did not see any other agents taking this initiative.
Buyer
13th Jul 2021 (3 years ago)
G Tibbs
Before we decided to sell our house in Royston we had been wondering how Ensum Brown had seemingly emerged from nowhere to be so dominant in the local market. Having now sold our house through Neil and the team we understand completely - sensible valuation, very responsive, great marketing and an above asking price offer within 2 weeks of having the property on the market. Can't ask for more than that.
Seller
13th Jul 2021 (3 years ago)
C Boughton
Ensum Brown achieved an asking price offer for our house, and ensured that the sale completed in time for the stamp duty deadline of 30th June, after we'd previously lost two sales through no fault of our own or our agent when the chains collapsed. The Ensum Brown team were diligent and professional in how they sold the property, with great attention to detail to ensure we reached completion. Highly recommend!
Seller
7th Jul 2021 (3 years ago)
S Moth
Thanks to Ensum Brown for the professional way they sold our house so quickly, all the staff are so professional in their jobs and very dedicated thanks to you all.
Seller
6th Jul 2021 (3 years ago)
A Law
From start to finish Ensum Brown have been super efficient and professional. We were extremely impressed with the service provided. We were always kept in the loop and we we found it very easy to contact the team. It’s been a stressful few months and the team have made it easier. I would like to say an extra thank you to Debi Parker who in the last few crucial weeks went above and beyond to help us get everything over the line before the stamp duty holiday ended. So thankful that we can now start our adventure in our new home ????
Buyer
5th Jul 2021 (3 years ago)
S Horan
Having recently sold my house through Ensum Brown, I could not fault them.
Neil and Fraser were both great throughout the whole process and always went above and beyond. Professional, friendly and informative. These guys will definitely exceed your expectations.
Would highly recommend! 10/10.?
Seller
4th Jul 2021 (3 years ago)
F Cowen
Could not be happier with the service we received with Ensum Brown. Neil and Fraser went out of their way to be so accommodating to us with viewings, especially through such a difficult time in the pandemic and lockdown.
We were looking for a property for a LONG time (1 year 3 months to be precise) and in a crazy market we met A LOT of agents. None of them compare to Ensum Brown. They are a shining example of professionalism and deserve a long and prosperous future as agents.
If we ever need an agent.. and I hope we won't any time soon (because we LOVE our new house).... they would be the first we would call. Unfortunately for them, I will no doubt be frequenting Kooky Nomad in Royston for coffee now, so you will never get rid of me!
30th Jun 2021 (3 years ago)
S Cragie
We were very satisfied with the way you managed our house purchase; contacts were effective and timely and any queries answered promptly.
We are fortunate to have purchased the house within the stamp duty holiday deadlines and thank you for helping us to achieve that.
Buyer
30th Jun 2021 (3 years ago)
D Katz
What a fantastic company! I had my property on the market for 4 months with another company previously with no sale. Neil sold it within 24 hours! He took great time and effort finding out about the property before listing it. I'm a marketing professional myself and can't fault their efficiency and insight into prospective buyers. Throughout the whole selling process all the staff were remarkable. I wholly recommend EB.
Seller
30th Jun 2021 (3 years ago)
P Dixon
Thank you Neil and your team for all your work and support in selling my Mum’s house. From taking the photos to completion 6.5 weeks! Incredible and achieving more than the asking price! You were always there when I needed help and a much needed coffee. Thank you again. Highly recommended
Seller
30th Jun 2021 (3 years ago)
F Benning
We were thrilled that our house sold above the asking price before the photographs were even taken!
The team have an innovative approach and their closed FB page of committed customers is great. We had someone to ‘hold our hands’ throughout the process which was reassuring. Never having thought that we would qualify for the stamp duty holiday here we are in our new home on 29 June. Very many grateful thanks
Seller
29th Jun 2021 (3 years ago)
S Hanks
I have to say your team is outstanding!! You sold our house for above asking within less than 24hrs of it being listed. Your professionalism, attention to detail and personable service is quite different to anything we have experienced. You always go above and beyond exceeding our expectations. Thank you for all your support! HIGHLY RECOMMENDED ????????
Seller
1st May 2021 (3 years ago)
Anonymous Homeseller
Great service from start to finish. Friendly, trustworthy and professional at all times
Seller
3rd Apr 2021 (3 years ago)
C Aldiss
Just Saying Thankyou does not come close how grateful we are as a family. To have had such a fantastic team see us through a sale which has had such a long bumpy road! From all the lovely office staff, Alex, Hannah, Mark and Megan who always answer the phone with the same energy and helpful, kind can do attitude, whether it’s the start of the day of just before you close. With Fantastic Fraser who worked so hard to get us the sale Fabulous Fiona and super Sarah who have both worked tirelessly together to ensure that we exchanged with Sarah taking us through the last part of the sale consistently working past her working hours and always on top of what needed doing and what was going on with such a kind supportive attitude giving us the confidence and knowledge we always had someone giving her all to make sure we could move and Finally .... Nice Nobel (bloody amazing ????)???? Neil always the same positive ‘I’m on it’ ‘I’ll sort it no worries’ attitude, any time any day of the week..... we’re so so grateful to have had you and your wonderful team helping us, my only sadness is that we’re now no longer need to call you all! ... here’s to the end of lock down and having a proper celebration ???? ????
Seller
10th Mar 2021 (3 years ago)
L Rogers
Extremely impressed with all involved with our house sale. Both Neil and Frazer especially as our main contacts did an excellent job - Great communication and advice given. A better than expected offer given within 48hrs of the property going to market!
Seller
18th Jan 2021 (4 years ago)
D Watson
Neil and Fraser at Ensum Brown were really impressive through our sale process.
We found them a welcome change from traditional estate agents. Their communication and marketing of our property was second to none.
We have since recommended to friends, who are now on the market with Ensum Brown.
Seller
16th Jan 2021 (4 years ago)
T Frampton
I am a property developer and always use Ensum Brown. They are the best estate agents by a long way. Totally switched in to all sales and never need to chased for updates as they always keep me fully informed. They are very popular with buyers too as they are highly knowledgeable of the properties they are selling
Seller
27th Nov 2020 (4 years ago)
W Blyth
Ensum Brown supported us on the sale of our current property as well as the purchase of our new home. From start to beginning we received a fantastic service which we could not fault. Not being overly familiar with the process, the team were able to answer all our questions despite how obvious/complex they were. Special mention to Neil and Fraser particularly who were on hand to support us all times of the day, you are a credit to the business. Thanks again, W&H!
Seller
25th Nov 2020 (4 years ago)
S Brenneis
We've been very happy! We've experienced excellent communication combined with a very professional attitude. Their honesty and a 'no problem attitude' makes us highly recommend Ensum Brown. Thank you
24th Nov 2020 (4 years ago)
M Hanson
Neil and his team at Ensum Brown have sold all the flats in our development and been professional, responsive and a joy to work with throughout the whole project. Nothing has been too much trouble and being able to put total trust in our agent has been a god send
Seller
24th Nov 2020 (4 years ago)
G Everett
We reached out to Neil to ask several "first-time buyer" questions and he was very helpful! Buying a house can be stressful, so it was very reassuring to be able to talk to someone experienced and friendly
Buyer
20th Nov 2020 (4 years ago)
T Hanson
We are developers and so have lots of experience with agents. Neil and his team were impeccable. His communications were flawless, he is very fast to respond, he responds through all methods suited well to the requirements so phone calls when things needed explaining, letters when it’s formal, text messages/email when it’s out of hours or informal. Photos and attention to details, plus his innovation and ideas on 360 degree viewings are all strides above other agents we have used in the past!
Landlord
16th Nov 2020 (4 years ago)
A Oldham
The whole team at Ensum Brown were a delight to work with. Special praise to Neil in helping us secure our dream home and HUGE praise to Fiona who really helped us to keep the wheels in motion, we made a great team. We were incredibly impressed with the whole process. Real people, who genuinely care and go above and beyond to get those keys in your hands.
Buyer
13th Nov 2020 (4 years ago)
I Fox
I would highly recommend Ensum Brown. Everyone we have dealt with has been great. Fraser in particular has been extremely helpful though-out the whole process, keeping us continuously updated and providing feedback after every viewing. He also went above and beyond in helping us negotiate our onward purchase.
Seller
12th Oct 2020 (4 years ago)
H mckenzie
I am in the process of selling my house with Ensum Brown , and although I have yet to complete the purchase , so far they have been extremely helpful, professional and their communication has been first class . Fraser is always on hand to answer any questions. I would recommend their services to others .
Seller
9th Oct 2020 (4 years ago)
R Pitt
Highly recommended, Fraser in particular has been very helpful throughout the process. He has continuously updated me and is very quick to respond with any questions or queries.
9th Oct 2020 (4 years ago)
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