14th May 2025 (5 weeks ago)
We rented a property through Abode Town & Country in Royston a couple of years ago, and even then, our experience with them was seamless and professional. But it was a recent interaction – completely unexpected and unrelated to our original tenancy – that truly blew us away and deserves special mention.
A parcel of mine was mistakenly delivered to my old address, the one I had rented through Abode two years prior. Naturally, I was concerned it might be lost forever. Out of sheer hope, I reached out to Abode, not knowing whether they’d even be able to help after such a long time. That’s when Laura stepped in – and quite honestly, she was nothing short of exceptional.
From the moment she picked up the request, Laura went above and beyond anything I could have expected. She didn’t just pass the message along – she personally followed up, liaised with the current tenants, ensured the parcel was retrieved, and arranged for it to be safely returned to me. She kept me updated every step of the way with clear, timely, and reassuring communication. Her patience, professionalism, and genuine kindness were evident throughout.
In an industry where it’s all too common for people to move on once a tenancy ends, Laura proved that customer care doesn’t stop at the end of a contract. The fact that she took the time and initiative to help with something that technically wasn’t her responsibility speaks volumes about her integrity and dedication.
It’s rare to come across people who truly care about the service they provide – rarer still to find someone like Laura who carries that care years beyond the original engagement. Abode Town & Country is incredibly fortunate to have her on their team. She is a shining example of what excellent customer service looks like, and she has turned a potentially stressful situation into a genuinely heartwarming one.
Thank you, Laura, for your help, your time, and your outstanding service. I’ll never forget it – and I would wholeheartedly recommend Abode to anyone looking to rent or buy in the Royston area. If this is the kind of support they offer even years later, imagine how good they are when you’re actually their client!... Read more