M Eager
Louis and his team are a breath of fresh air — down to earth, approachable and very professional. Having dealt with other agents locally as both a buyer and seller, Estates stood out by far for their proactive approach, personal service and attention to detail. You’re never made to feel like just another number. Highly recommended.... Read more
Seller
1st Feb 2026 (7 days ago)
J Spence
Very helpful and professional service from start to finish of our selling process. We would highly recommend this agency to anybody thinking of selling their property.... Read more
Seller
10th Dec 2025 (9 weeks ago)
R Duffy
Extremely happy with Estates, my house sold within 7 days of being put on the market and they helped every step of the way making the process as easy as possible. 100% recommended and will use them again if I ever decide to sell my house again. Very happy!... Read more
Seller
9th Dec 2025 (9 weeks ago)
J Ellwood
Professional, timely and knowledgeable. Our house sold a lot quicker than expected, I put this down to the brilliant photos and large social media following Estates have. I would highly recommend to anyone looked to sell their property. Sally and Louis made us feel like valued clients and they always went above and beyond.... Read more
Seller
9th Dec 2025 (9 weeks ago)
S Simpson
Louis and Sally were absolutely brilliant throughout the process of purchasing our home. Would certainly recommend for their quality of service and how friendly and supportive they are.... Read more
Buyer
9th Dec 2025 (9 weeks ago)
R McGhee
I couldn't recommend these guys enough, Sally was fantastic and on the ball, always there when I needed questions asked and quick to act on all my queries. Would highly highly recommend using this estate agents just for being so helpful and lovely to talk with.
Whoever buys a home from this estate agents will have plain sailing.
P.s I was a first time buyer and was forever asking questions and advice, Sally really helped me in this regard. ????
Thanks again Guys!... Read more
Buyer
8th Dec 2025 (9 weeks ago)
P Lax
Sally was our main point of contact and kept a difficult sale process moving through to completion.... Read more
Seller
24th Nov 2025 (11 weeks ago)
Jackie
Estates of Darlington (our Vendors agents) we cannot thank you enough, Sally in particular and not forgetting Louis. Moving from down South up to County Durham proved less stressful purely because Sally went out of her way to answer questions, chase vendors and other professionals and constantly kept us informed (unlike our own solicitors). We would wholeheartedly recommend Estates.... Read more
Buyer
18th Nov 2025 (12 weeks ago)
P Dench
I would like to thank Louis and Sally for all there help with our recent house sale.
Everything they did for us was very quick and efficient and I would recommend Estates to any people who want a friendly and supportive estate agent who always has your best interest throughout your sale.... Read more
Seller
17th Nov 2025 (12 weeks ago)
J Sweeney
The best selling agent in the Darlington and surrounding areas - excellent communication they are amazing... Read more
Seller
17th Nov 2025 (12 weeks ago)
K A
My husband and I listed our home for sale with Estates ‘The Art of Property’ and were very impressed.
Not only did our home sell super quick, Louis and Sally were very professional, friendly and helpful throughout the full process.
The service they provided was excellent and we would highly recommend them.
Kirsty & Gavin... Read more
Seller
2nd Nov 2025 (14 weeks ago)
C Turnbull
We used Estates for both the sale of our home and the purchase of our new property. The communication from start to finish was brilliant, and any issues that we encountered were resolved pretty much instantly.
Me and my partner are going into property investments in the future, and we will definitely be using these guys!
I would not hesitate at recommending Estates to anybody! Super professional team.
Thank you guys!... Read more
Seller
31st Oct 2025 (14 weeks ago)
B Bryant
Louie and Sally were amazing from beginning to end selling my property. The video and music of my home was very professional and cost was very reasonable. The first people to see my home put an offer in above the asking price and bought it. Would definitely recommend this estate agent every time.
Thank you Louie and Sally... Read more
Seller
31st Oct 2025 (14 weeks ago)
A Heath
Excellent service. Louis and Sally were amazing and kept me updated throughout the whole process. House sold in 11 days for the full asking price.Would definitely recommend them... Read more
Seller
31st Oct 2025 (14 weeks ago)
S Lamb
A fantastic service from Sally and her team.... Read more
31st Oct 2025 (14 weeks ago)
K Macdonald
These guys go that extra mile. They sold our house in less than 4 weeks ! They even came out to do pictures and video on a Sunday ! Small enough to care and big enough to cope. Would highly recommend them. Thanks for the great work.... Read more
Seller
23rd Oct 2025 (15 weeks ago)
C allison
Professional with the personal touch. Both Louis and Sally have years of experience and go that extra mile. Phone calls when needed and emails to update you along the way. Well done. More estate agents should take a leaf out of your book.... Read more
22nd Oct 2025 (16 weeks ago)
J Simmons

I had the misfortune of trying to rent with this company a year ago when it was called VURV Estates & Property Management.
I attended a viewing with one of its letting agents, Ethan, who promised the property was ready and available to let immediately.
I paid the holding deposit and completed my application for the property.
After a week of oddly sparse communication, I went into the office to find out the property was not actually available because it still required essential works to be completed.
I want to note that a lot of the essential works required would have been obvious to an experienced property professional – building signoffs, fire risk assessments, EPC and EIRC certificates, etc.
I was promised the property would be ready in two weeks if I was OK to wait.
In the meantime, they sent me adverts for properties owned by one of the company directors, which were in really poor condition.
At the time, I did not understand why they were sending me adverts for other properties when I was waiting to move into the one I applied for.
It turned out the owners of the property had removed it from the market and discharged this company as the letting agent.
I was not told about this at all. Instead, I was left to wait for weeks until I decided enough was enough and withdrew my application.
I submitted a complaint about the situation to the company management, which was handled by Louis.
In his response, Louis falsely claimed the reason for the delays was because they could not contact the owners of the property.
I thought this was extraordinary.
I reached out to the owners of the property who told me, no, they had in fact been in daily communication, telling them they could not move people into the property.
Since it was clear this organisation was unwilling to treat me fairly and deal with my complaint honestly, I submitted a separate one to the Property Redress Scheme.
The Property Redress Scheme upheld my complaint and found this company had been negligent and misled me and awarded me £500 compensation.
Whilst I am pleased other people have had a much more positive experience judging from the Google Reviews, I personally found them to be incompetent, dishonest, and unwilling to take accountability.
If everything goes right, then great, no problem. But if something goes wrong, then they will lie about it, blame everyone but themselves, and fail to take ownership of the situation.
An extremely disappointing and costly experience.
Update:
The response to my review is exactly what I expected from this company: a complete and total inability to accept responsibility for past mistakes.
Louis has claimed that my review relates to a completely separate lettings company. This is false and misleading. Estates 'The Art of Property' was called VURV Estates & Property Management up until June of this year - he was responding to Google reviews on here as such only 4 months ago!
It is simply extraordinary that he would make this claim given that 1) he oversaw the lettings side of the business and 2) dealt with my application when everything went wrong.
I'll reiterate: if everything goes right, then great, no problem. But if something goes wrong, then they will lie about it, blame everyone but themselves, and fail to take ownership of the situation.... Read more
Tenant
21st Oct 2025 (16 weeks ago)
S C
I’m so grateful to Sally for helping me find my dream home! She really took the time to understand what I wanted and made the whole process feel easy and stress-free. She was always quick to answer my questions, super knowledgeable, and genuinely cared about finding the right place for me. 10/10!... Read more
Buyer
21st Oct 2025 (16 weeks ago)
C Leadbetter
Absolutely perfect!
I felt like I had a personal estate agent. The interaction with Louis and Sally was easy they always picked up the phone listened to concerns and supported us through the sale.
Very good value for money, an excellent service and both lovely people to do business with.... Read more
Seller
11th Oct 2025 (17 weeks ago)
J LANE
What a great team to work with. always very positive and proactive.
They achieved the maximum sale price in the street.... Read more
Seller
1st Oct 2025 (19 weeks ago)
M Lowes
I can’t thank Louis, Sally and the Team enough for all their help in selling our home
They make the process painless.
I handed them a key and they took care of everything, communicating every step of the way.
I highly recommend them for buying or selling a property.
Thanks once again Estates ‘The Art Of Property’ Family!... Read more
Seller
21st Sep 2025 (20 weeks ago)
Excellent experience... Read more
Seller
14th Sep 2025 (21 weeks ago)
J Crees
I cannot recommend these guys enough.
Louis and Sally have been second to none, in every single aspect of the journey.
Completely truthfully, I would encourage anyone (and already have!) looking to go on the market to use Estates.
They will do everything right and keep things moving in the best time possible.
Thank you so much... Read more
11th Sep 2025 (21 weeks ago)
L Davidson
Being a first time buyer I was very nervous and unknowing about what to do but I was talked through each step, put into touch with a mortgage advisor and given a solicitor, this made the whole experience a lot easier. Would definitely recommend!!!!... Read more
Buyer
8th Sep 2025 (22 weeks ago)
L Padala
Louis and the team were wonderful from the very start. Friendly and helpful and nothing was ever a hassle throughout what is usually a very stressful process - they made it feel like a breeze! I wouldn't go anywhere else to sell my house!
Thanks so much for all your help!... Read more
Seller
7th Sep 2025 (22 weeks ago)
R Lovatt
It has been an absolute pleasure working with both Louis and Sally. They are so very pleasant and professional. I can’t recommend them enough.... Read more
6th Sep 2025 (22 weeks ago)
A good local team... Read more
Seller
19th Aug 2025 (25 weeks ago)
E Williams
Can’t thank Sally and Louis enough for all of their help with selling our house. Their guidance throughout the process was great and their communication has been fantastic - Sally helped answer all of our enquiries quickly and efficiently... Read more
Seller
26th Jul 2025 (6 mo. ago)
S Elkins
Louis and Sally are a great team. They made the whole process painless. Would recommend and would definitely use in the future.... Read more
22nd Jul 2025 (6 mo. ago)
I Chatterjee
Louis and Sally have to be the best real estate agents I have had the pleasure of working with. My house sold on the first day first viewing- as it was priced well- other estate agents quoted lower and some higher but Louis was able to find a price that works best for a seller and a buyer. Polite, prompt and professional- with Sally handling the communications with replies within seconds. Not pushy like some of the other estate agents. Here’s to a quick completion!... Read more
Seller
21st Jul 2025 (6 mo. ago)
M Collins
Extremely easy to work with, kept in contact every step of the application.... Read more
27th Jun 2025 (7 mo. ago)
C thompson
Louis and Sally did a great job selling my house with great communication throughout the entire sale.... Read more
Seller
5th Jun 2025 (8 mo. ago)
H Ford
Working in the industry I always love to see new start ups and show my support! So when it came to selling my home I decided to do just that. What an absolute gem Louis is! Honest, friendly, supportive and a good laugh at what can be a stressful time. Great team behind the scenes working the phones and keeping up the communication. Thank you guys!! xxxx... Read more
Seller
3rd Jun 2025 (8 mo. ago)
B Evans
I had never heard of this estate agents before so was a little wary, however i needed to move quite quickly. The ad was very well described and the pictures showcased the property well. I called to enquire and Olivia was the agent who answered, she was very professional and answered all my questions with ease. Organised a viewing and the agent was always punctual on time and if any issues arose i was emailed promptly.
The application process was made very simple and the agents explained the process so i knew what was expected. i was kept informed at all stages via e-mail or phone call and was never left wondering what was happening.
Move in day was made so easy again prompt and on time, they explained everything to me and what was expected from both myself and the landlord.
I cant fault the company, i hope they continue this professional stance.... Read more
Tenant
2nd May 2025 (9 mo. ago)
M Lofts
Super staff and so helpful for me, couldn't have wished for better services... Read more
S pushpass
I had a fantastic experience with VURV Estate Agent when purchasing my home in Darlington. Their valuation was spot on, and they provided excellent support throughout the entire process. They were always accommodating with viewings, making the experience smooth and stress-free. The team ( Louis and Sally) were friendly, honest, and genuinely helpful, ensuring everything went as smoothly as possible. I highly recommend them to anyone looking to buy or sell a home!
Thank you ????
Saeed... Read more
Buyer
3rd Apr 2025 (10 mo. ago)
C White-Lewis
Louis, Sally and the team at VERV were fantastic from the first phone call to the key exchange. Everyone says moving is a pain, but i experienced nothing but support and guidance through my journey. I would wholeheartedly recommend the team at VERV.... Read more
1st Apr 2025 (10 mo. ago)
L Gouty
We had a really smooth and straightforward experience with Vurv. Excellent and prompt communication throughout.... Read more
31st Mar 2025 (10 mo. ago)
O Marklew
Great service and care and a really quick turn around from viewing to moving in date... Read more
Tenant
28th Mar 2025 (10 mo. ago)
C Rowland
We have recently purchased a house through this company and we have had a fantastic experience. The team is lovely Louis and sally were extremely helpful and kept us up to date throughout the full process would definitely recommend using them thank you again!... Read more
Buyer
28th Mar 2025 (10 mo. ago)
M Hinton
Vurv has been exceptional in helping us sell a family home in Darlington that had been unoccupied for two years. Being 200 miles away meant it was always going to be a challenge but Sally and Louis and the team could not have been more helpful. They saved us so much time and effort by arranging and monitoring trades people for any maintenance issues during the sales period, and sold the house quickly for us at a good price. I recommend them highly to anyone both selling a house in the Darlington area or needing rental property management.... Read more
Seller
19th Mar 2025 (10 mo. ago)
C Parkinson
I have been very happy with the way the sale of my house was dealt with by Vurv and would definitely recommend to others.... Read more
Seller
12th Mar 2025 (10 mo. ago)
P Carroll
First class professional service.... Read more
8th Mar 2025 (10 mo. ago)
K Liddle
A thoroughly professional service from start to finish. Louis and Sally were both very helpful and friendly. I'm sure the beautiful photos of the house and it's surroundings helped secure me a very quick sale.... Read more
Seller
6th Mar 2025 (11 mo. ago)
D Gutteridge
This was such an easy house purchase experience, mainly down to the expertise, diligence and friendliness of the team at Vurv.
Our purchase took 6 months due to the sellers buying a new build which wasn't ready until just before Christmas (we knew this beforehand) and Vurv kept us informed with progress throughout this time.
Thanks team Vurv ????... Read more
Buyer
10th Feb 2025 (11 mo. ago)
I Hassan
Went through the process of renting a house very smoothly. Staff was very professional. Many thanks to Olivia Bowes.... Read more
Tenant
8th Feb 2025 (1 year ago)
T Grace
Not your typical Estate Agent. No carefully curated, time wasting advertisment. When I went for a look the house was, in the flesh, precisely as it had been advertised. The vendor has been an absolute delight to boot. Swift, no-nonsense communication from Vurv throughout too, no fibbing, no extortion. Vurv have really impressed me.... Read more
5th Feb 2025 (1 year ago)
J McGee
Great company to do business with. The staff did a great job in selling our property. Well marketed which brought lots of prospective buyers. Any questions we had we answered quickly and efficiently and staff were there for us if we needed them. Altogether a very positive experience. Thanks VURV.... Read more
Seller
4th Feb 2025 (1 year ago)
N Spence
Louis and Sally made selling a property very easy. Great communication, they kept me fully informed during the process and helped move the sale along.
I would absolutely recommend using VURV to sell your property... Read more
Seller
4th Feb 2025 (1 year ago)
H Dixon
We had a faultless experience with Vurv and Olivia was very helpful and friendly. Would reccomend.... Read more
31st Jan 2025 (1 year ago)
C Baines
Olivia, Adam, Sally, Louis and the team provide an exemplary service, I would highly recommend VURV.... Read more
30th Jan 2025 (1 year ago)
D Aniemeka
I loved working the this agency. They were very professional and responsive. Their service has a personal touch and I am happy they helped me find the beautiful home I rent.
Adam went over a beyond to ensure that as a 1st time renter I had all the information I need to settle in well.
I highly recommend this agency to anyone looking for a home. Great service delivery overall????????... Read more
Tenant
27th Jan 2025 (1 year ago)
D Richardson
First class estate agents with an amazing team. From the first minute of the valuation to the end result of selling my property the experience has been so straight forward and a total reverse of what I was expecting.
5 days on market and 4 qualified offers was far better than I thought ever imagined and that is down to the amazing work the team done
I can not recommend VURV estate agents and Louis and Sally enough. OUTSTANDING... Read more
Seller
24th Jan 2025 (1 year ago)
T Cockroft
I found Vurv to be very friendly and professional in my dealings with them.
I would use Vurv again, and wouldn't hesitate in recommending them to others.... Read more
24th Jan 2025 (1 year ago)
P Ngwenya
Most spectacular service. Hats off to Olivia Bowes thank you so much. My sister and I love the house we're renting.... Read more
Tenant
22nd Jan 2025 (1 year ago)
S Haw
Excellent Service from this new business. Thank you to Louis & Sally from the initial first viewing of the property up until completion, we were kept update at all stages of the process. We would highly recommend & good luck. Thanks Steph & Glen.... Read more
Buyer
19th Jan 2025 (1 year ago)
M B
I would highly recommend Vurv estates for their professional, proactive and personable service. They provided an exceptionally smooth & swift sale process from start to finish. It was great to work with both Louis & Sally - to have peace of mind knowing that no question was too big or small to ask, a big thank you for this! I appreciated the level of open & reliable communication I received - this truly sets Vurv estate apart from the rest. I would happily work with the Vurv team again.... Read more
Seller
15th Jan 2025 (1 year ago)
O Ingham
First time renting a property, and what a smooth process it was. Dealt with Adam and Olivia throughout the whole process and they were faultless the entire way. Quick responses, answered all 101 questions we both had regarding, bills, turn around times and have made themselves available if we have any future queries while living here. Highly recommend if looking for a property.... Read more
Tenant
3rd Jan 2025 (1 year ago)
J asnaashari

I recently moved into a property managed by this agency, and I must say, my experience has been exceptional from start to finish. The property was immaculately clean, tidy, and beautifully decorated – it was clear that a lot of care had gone into preparing it.
The team’s communication was professional, accommodating, and thoughtful. Despite a minor scheduling misunderstanding regarding the key handover, they went out of their way to ensure everything went smoothly. Adam, in particular, was incredibly polite and proactive, and Paul, who handled the handover, was very friendly and helpful on the last day of 2024 outside of working hours.
What impressed me most was how seamless the process felt – from answering my questions to adding me to a group chat for maintenance updates and tenant communication. They truly made me feel at home from day one.
If you're looking for a well-maintained property and a team that genuinely cares about your experience, I highly recommend this agency. Thank you.... Read more
Tenant
2nd Jan 2025 (1 year ago)
S Ford
VURV were great to work with. They kept us well-informed and made the process of going to market quick and smooth (we were on the market within a matter of days). Their support and clear communication made a big difference, and we really appreciated their hard work. I’d happily recommend them to anyone. Thanks again Louis, Sally and the rest of the team... Read more
15th Dec 2024 (1 year ago)
E Armstrong
Fantastic service from Louis and the team. Caring, personal and efficient. Would highly recommend... Read more
10th Dec 2024 (1 year ago)
S Dodsworth
Louis and sally are absolutely amazing. They keep in touch throughout the whole sale and even on moving day. Extremely helpful and professional and work very quickly unlike most estate agents. Personable service and of a high quality.... Read more
Seller
10th Dec 2024 (1 year ago)
N Brule-Walker
Louis and Sally at Vurv were such a huge help throughout our house purchase from start to finish. Always professional and supportive, I would highly recommend them to anyone needing property management or sales. They are a breath of fresh air. Thank you.... Read more
Buyer
8th Dec 2024 (1 year ago)
D Small
louis was just setting out on his own when we agreed to market my property, having had a tenant leave I needed to sell the property both quickly and at a realistic price. Louis suggested the price point which I agreed and he proved to be correct as the property sold within 5 days and to a lovely couple who were able to move quickly as not in a chain, just what I required. I had numerous comments from friends and family regarding the quality of the images that were taken of the property and I strongly believe this influenced the quick sale and slightly above the asking price. All throughout the sale process I was kept informed from Louis & Sally and as I live 80 miles away from the property this was very comforting. I would thoroughly recommend using VURV if you're looking to sell/rent your property.... Read more
Seller
7th Dec 2024 (1 year ago)
M Sheveles
Thank you for a trouble free experience in selling our home everything done to a high professional standard Mr Holmes was a credit to his profession together with his office manager Sally. I would not hesitate to recommend this company to anybody considering selling their property.
Dave & Mags Shevels... Read more
Seller
27th Nov 2024 (1 year ago)
S Alderson
Louis and his staff were always very professional and customer focused in all my dealings with them. As a result of this I would highly recommend Vurv.... Read more
21st Nov 2024 (1 year ago)
M Devereux
Olivia is a superstar, she went above and beyond to ensure a fast and easy lettings experience.... Read more
Landlord
18th Nov 2024 (1 year ago)
J Pullen
Professional, friendly and efficient service from Louis and the team. Highly recommended!... Read more
15th Nov 2024 (1 year ago)
J Todd
Louis was fantastic to work with, he was happy to oblige any time for sorting an appraisal around our busy schedule and answered the phone at any time for any questions. We were always kept well up to date and it’s quite clear from the number of properties around us which switched from other agents to vurv that they are very good at the job they do. Would definitely recommend... Read more
7th Nov 2024 (1 year ago)
Esprit17
We were purchasers of a property via Vurv and were at the top of the chain. We were very happy with the step change in service. Louis and the team provided. They understood our circumstances and constraints and worked with the Seller to ensure alignment. What was really refreshing was Vurv were ‘on it’ in terms of the wider chain which gave me confidence that they saw the big picture and worked with other estate agent, even purple bricks to understand blockers or risks. This lead to us completing just in time and minimal fuss. Budget aside!... Read more
Buyer
4th Nov 2024 (1 year ago)
J Bunkum
Louis and the Vurv team were easy to deal with, professional, friendly, and very responsive via all forms of communication. As a first time buyer, the whole process went smoothly and was quicker than expected. I was frequently provided with updates and guidance on the buying process. I wouldn't hesitate to recommend Vurv to other prospective buyers - thanks!... Read more
Buyer
21st Oct 2024 (1 year ago)
O Toye
Trustworthy, reliable, so fast in transaction and friendly... Read more
4th Oct 2024 (1 year ago)
L walton
Tremendously professional and caring company! Respond quickly and are so personable. They do their homework and they know the market like proper professionals.... Read more
3rd Oct 2024 (1 year ago)
S Thompson
Very professional always returns emails and messages straight away sold the house very quick with them... Read more
Seller
12th Aug 2024 (1 year ago)