V Barge
Excellent estate agent, great friendly staff, give realistic valuations and sold our house within a month! Available to talk to and made the process less stressful ??... Read more
Seller
10th Sep 2024 (20 weeks ago)
A agha
We have been with this agency for 6 years. We have not had any inconvenience, they are very serious and reliable. Any problem we had they immediately solved it. We are very satisfied. Thank you very much. Reliable agency????????... Read more
26th Jul 2024 (5 mo. ago)
E Boileau
I used them to rent a house that I moved out of about a month ago. They were so helpful throughout the whole tenancy and really nice to deal with. I mostly dealt with Camilla who made my move and the whole process so easy. They are by far the best agents I’ve ever used, highly recommend them to anyone in Loughborough or the surrounding area.... Read more
Tenant
24th Jul 2024 (6 mo. ago)
A Cerveira
Brilliant.... Read more
20th Jun 2024 (7 mo. ago)
After having my commercial property valued and then marketed some time back. Freckeltons had a professional and very kind service throughout the whole process. I mainly dealt with a gentleman named Cris, who was very fast with updating me and was always polite. I would highly recommend going to freckeltons if you are looking to sell/buy or let out/rent.... Read more
Seller
20th Jun 2024 (7 mo. ago)
M Tittensor
Just signed up to rent with Freckletons. They been helpful, friendly and made everything as easy and quick as possible - thank you to Camilla and the team.... Read more
Tenant
20th Nov 2023 (1 year ago)
A Systems
MIchael and his team are professional, knowledgeable, communicative and friendly. Excellent service.... Read more
5th Oct 2023 (1 year ago)
D Chesters
I have rented through freckeltons for years now. Whenever I have an issue a member of their team will always be straight on it and solve the issue as quick as they can.... Read more
Tenant
1st Sep 2023 (1 year ago)
S Maeng
There was a problem with resolving bills with the energy company and they were very helpful in helping us solve it. Camilla gave us all the help we needed even though the documents we needed was from a few years back, and the property we stayed at wasn't managed by them anymore. Very professional and takes care of their tenants well.... Read more
Tenant
31st Aug 2023 (1 year ago)
P Stevenson
I bought a house off of one of their clients.
These guys were super helpful. I had a solicitor that was too busy to talk to me. These guys spent a fair bit of time explaining some documents, the general process and kept me posted. I feel like they went above and beyond their duty and felt that they actually cared.
If I have any future dealings with properties, I'm going to these guys first.... Read more
28th Jul 2022 (2 years ago)
H Sayles
I couldn't recommend Kaylee and her team enough at Freckeltons. By far the best estate agents I have used to date. They reply so quickly to emails, fix maintenance issues almost instantly and have always been so helpful if I ever needed advice. I have recently moved out of a Freckelton rented property (moving areas) and the process was just as smooth as the move-in. They made it clear that they wanted me to be able to get my full deposit back, and even said they would let me know if there was anything preventing me from getting it all back. It only took just over a week to get all the inspections done and have my full deposit returned back into my bank account! I really hope I get to rent from Freckeltons again in the future :)... Read more
21st Jul 2022 (2 years ago)
L Allured
My daughter was high on the list for a property,they never told her that viewings had started,when she rang she was told that it had been given to someone else and they would get someone to ring her Friday but there was no point as it had already been taken,they told her when she applied she would be one of the first to be informed yet she heard nothing,there was no board outside to inform.othets of the property just seems unfair that they never told her, she and her partner both work and have a baby so would have been perfect but now they have to stay in a property they do not want to be In, they have only been at there house as they were waiting for the above property to come available ! I thin k thisco.pany need to sort out priority andbemore on the ball with clients !... Read more
2nd May 2022 (2 years ago)
R Baldey
Update: Dec 2021
After 2 years of renting with Freckletons I have no complaints.
Super friendly staff and no hesitation to recommend their services. A really good experience.
Great team and very customer focused. Everything raised has been dealt with in a friendly, efficient and quick responsive manner.... Read more
Tenant
13th Dec 2021 (3 years ago)
L Johnson
Not good estate agent practice, do not give buyers a chance to counter offer. Left in the dark after submitting a genuine offer. Unprofessional.... Read more
Buyer
19th Nov 2021 (3 years ago)
D Cox
Michael from Freckeltons came to value my property and assess my current situation with regards to putting my property onto the market. One option I hadn’t considered was to let my property instead of selling it and Michael even recommended a mortgage broker who would be able to help me with this. This turned out to be great advice and put me in a stronger position with regards to buying a new property. I had been looking for a new property for a while and I have felt that a lot of the estate agents I have dealt with weren’t helpful in the slightest. However, Freckeltons went above and beyond to offer me good, honest advice which will genuinely make a big difference to my future. They have a friendly and knowledgeable team that can answer your questions and genuinely care about their customers. Whether you are looking to sell or rent your property, I couldn’t recommend Michael and his team enough. Thanks guys.... Read more
20th Sep 2021 (3 years ago)
A Hawkey
Amazing services available... Read more
23rd Aug 2021 (3 years ago)
N Atkins
Sold my house with them and it went great! Sold quickly within a week and the team dealt with all the enquiries and paperwork quickly and efficiently. Nice and friendly, professional service.... Read more
Seller
12th Mar 2021 (3 years ago)
T Bennett
I have dealt with Freckeltons for many years in all aspects of property, purchase, sale and renting out. In all dealings with them I have all ways been more than pleased with the service offered. They have all ways found me good tenants.... Read more
Landlord
2nd Mar 2021 (3 years ago)
I Buchanan
Mistakes made on advertised property, floor plan design details missing, 16 week contract totally poor service, removal of For Sale board took weeks to remove then damaged wall in process.
Look elsewhere if you want to Sell or Buy.... Read more
Seller
19th Feb 2021 (3 years ago)
D Plowright
As Landlords Mike and his team look after our properties in Loughborough to a very good standard and keep us well informed about any problems and help to resolve them. This is particularly important to us as remote landlords.... Read more
Landlord
18th Feb 2021 (3 years ago)
K stevenson-wheeler
Michael and the team at Freckeltons have always provided great service and advice where our rentals are concerned. Michael assisted us with getting our first rental on the market, successfully let and managed. He has since given us help with purchasing another property, renovating it with combined profit and letting in mind. Would highly recommend.... Read more
Landlord
17th Feb 2021 (3 years ago)
V Wright
Micheal and the team have been very helpful for myself since I started to rent with them in June. The minor problem I had ( no body fault) was dealt with promptly and very professionally. Micheal was very understanding from the word go and has always been honest, reliable and approachable for me. Highly recommend.... Read more
Tenant
17th Feb 2021 (3 years ago)
Few months back I emailed to my Landlord through the agent asking for help with my rent due to Covid 19 pandemic it had effected my business so much, as it is very small business anyway, I got the reply from the agent within hour of my email, which I think the agent did not speak to my landlord, on the reply email does not say what my landlord actually said, when I spoke to the agent prior to my email they said to me just pay what Ever you can then they say send us a email to the landlord and we will speak to the landlord but I don’t think they spoke with the landlord, they sent me the invoice for the rent and it was two weeks late and they threatened me to pay the rent within 7 days or I get panellise.... Read more
Tenant
29th Jan 2021 (3 years ago)
L Camelo
As a tenant, could not be happier with their service! From day one they showed themselves to be thorough and transparent in the information provided about the property. During my tenancy, they again proved themselves responsive and trustworthy whenever attention was needed. This attitude was carried through to the end of the tenancy, when the process of leaving the property had no unpleasant surprises. Highly recommended as an agent to use in Loughborough!... Read more
Tenant
16th Oct 2020 (4 years ago)
J Johnson
Number 1 estate agent in whole of Leicestershire, sales department is great! Customer service is spot on throughout the business ????????
Yours sincerely
Johnny... Read more
13th Oct 2020 (4 years ago)
M smith
Always had excellent dealings with the company, through renting or buying. They helped me when I had a troublesome tenant and a difficult situation. Well priced and friendly local service. Highly recommend.... Read more
Landlord
17th Jul 2020 (4 years ago)
K Smith
All dealings with the staff have been friendly and professional.... Read more
17th Jul 2020 (4 years ago)
S Smith
Good team there, very responsive.... Read more
17th Jul 2020 (4 years ago)
K William
They advise that they are open on a Saturday but have called repeatedly 2 Saturdays in a row and no one answers the phone! When you are working you can't make these calls in the week...... Read more
5th Oct 2019 (5 years ago)
M Amodio
A estate agent i would stay way clear from. Just in general a poor service i would get a house from there even if I loved it... Read more
30th May 2019 (5 years ago)
A Brooks
Useless! Refuse to do anything about one of the flats in my block stinking the whole building of cannabis 24/7 when kids live here. Just so everyone knows you can now commit crimes and they wont do anything about it.... Read more
12th Apr 2019 (5 years ago)