We are now in our 2nd rental through Bentons. Very helpful, professional and throughout the checks, kept us updated, making it very straightforward. Great service.
I went to view a couple of their properties. Arranging this was easy enough and everything appeared fine until I actually liked one of the properties and asked the agent to please forward me the tenancy agreement to look over before solidifying things. The estate agent not only refused to let us look at the contract through any means but did this in a rather unprofessional and rude manner, suggesting that we were attempting to steal it and being unreasonable somehow. Please note that we even offered to look at it in her office under supervision.
Potential Tenants: DO NOT rent from anywhere which does not let you have a look at the tenancy agreement before paying some amount of money. In this case she was demanding that we first pay 70 pounds each for referencing checks before letting us see it supervised and in her office, to sign it. This is completely unacceptable and I am surprised such a policy is legal. I dread to think what is in the draft contract.
I would like to say a big thank you to Alexander's Tom and his team were great from start to finish we were kept well informed through each and every step along the way even through lockdown they were there to answer questions great information pack on our house so if you want good service go to Alexander's and a big thank you to Miranda who was there to support and show people round when we couldn't once again thank !
Absolutely appalling customer service skills. Do not want to sell a house. Most professionals work and dont get home till 6pm!!! They have children which are in childcare!!!! They do not want to speak to the vendor to ask if they can do a viewing. They think they know best!! The owner is extremely rude and jumps to conclusions without knowing someones circumstances!! Would never buy or sell a house with this company.
Fabulous letting agents all there staff are mega efficient in every way Anna and Daniela are a credit to the company, the management should recognise there value and give them a salary increase.
I have dealt with many agents in my business life and Leaders of Loughborough l find are top of the tree with these enthusiastic staff in all departments .
Eddie Smlth. On behalf of Hemel Plumbing and Building Supplies ltd.
Moved into my flat last july after being told it was ready! It was a total craphole nothing had been done! Leaders after they sorted stuff out which only half had been done where a nightmare I called them over 100 times in my stay in the flat in Sileby damp stinks if it was not for me pushing nothing would have been done! Had to call the landlord and most of the time leaders did not call him email him. My health has suffered physical and mentally I was ill anyway and moving into this flat was a massive mistake!!! I would never use leaders ever again my main thoughts are useless staff that don't care the branch manager she was great but the staff under her are a joke! The branch manager at Quorn Amy was very good but again the rest rubbish! Felt lied too 90% of the time no feel good factor so glad I moved! Charnwood council are brilliant light years in front of this shower
Sue, Amanda, Kerry and Richard handled the sale of my property professionally while retaining a very personable approach. We achieved higher than a mutually agreed asking price which they are responsible for. I’m grateful for their time not only during this sale but also for the numerous times I’ve called asking for their opinion on a potential property purchase. Highly recommend team of people.
The worst letting agent I have ever dealt with, not bad saying I've been through about eight different providers over the years.
The staff were always very pleasant to your face, however resolution of any difficulties was always long-winded and unsatisfying.
I have a variety of complaints (too numerous to mention), however the choice issue must have been when it took five weeks for them to have the the heating fixed when it completely failed in December 2010. Reading wikipedia, that was apparently the coldest December on record, you can imagine that we were not impressed.
Such lovely people to deal with who care and give a fully professional service. Feel more like a friend selling on your behalf than an estate agent. Always go that extra mile and work with you. Won’t use any other estate agent ever again. Hold your hand throughout the whole process.
Very impressed. Helped both the seller and vendor with interest in both parties.
We’d use them in the future.