They are absolutely brilliant people! Great communication, 100% professional, and reliable service! After many many years of awful experiences with estate agents, we were incredibly happy with the service of Newton Fallowell Team in Loughborough. First of all, the agent who showed us around at the first viewing was very knowledgeable and able to answer all of our questions. Even in this crazy market, the house was appropriately priced therefore we had no issues with the valuation. Amanda who was dealing with the price negotiation handled this part of the process in a very fair way. Our solicitor was terribly slow and gave out lots of misleading information but Jessica our case manager sorted out those issues within no time. She was the engine of our purchase and I’m sure we would have never got this house if she didn’t keep chasing all parties tirelessly. She wasn’t just super professional and efficient but kind and patient also. Besides, their whole team was great with small things like passing on messages, calling back when they promised, etc. which was again an unusual thing for me. We were so grateful for their outstanding service and cannot recommend them highly enough.
4th Oct 2021 (16 weeks ago)
The worst letting agent I have ever dealt with, not bad saying I've been through about eight different providers over the years.
The staff were always very pleasant to your face, however resolution of any difficulties was always long-winded and unsatisfying.
I have a variety of complaints (too numerous to mention), however the choice issue must have been when it took five weeks for them to have the the heating fixed when it completely failed in December 2010. Reading wikipedia, that was apparently the coldest December on record, you can imagine that we were not impressed.
17th Nov 2016 (5 years ago)