The property has sold but contracts have not yet been exchanged.... Read more
Seller
9th Dec 2024 (9 weeks ago)
Anonymous Homeseller
As first time selling in over 40 years Frost and Partners of Ashford were extremely helpful always pleasant when dealing with them.... Read more
Seller
17th Jul 2024 (6 mo. ago)
Quick service, beautiful photos, kept me informed of everything, easy to get in touch.... Read more
Seller
22nd Jun 2023 (1 year ago)
I feel like more could have been done - no For Sale sign went up, we had to chase a lot for updates and it felt like they were always too busy for us. The team are nice though, I think they just like the higher end properties which ours isn't.... Read more
Seller
25th Sep 2022 (2 years ago)
I would highly recommend Frost estate agents who I have bought and sold through multiple times.
The service that Frost offers is outstanding, pre-marketing, sale and post sale. On a number of occasions I have had to pop into the office, and i tell you, these guys don't stop. I am super impressed with the hard work ethic, which def. delivers results. On this occasion specifically, Frost have helped me navigate through a tricky sale due to divorce and supported the process with much diplomacy.
A big shout out to my No.1 estate agent Perry, who also found me an amazing property to move onto with a great deal, as well as Lee, and of course MaryJane who helped navigate again the delicate nature of this particular sale. Highly worth the fee - don't go to a chain - these guys really are the best in the area.... Read more
Seller
4th Nov 2021 (3 years ago)
Frost Estate agent managed the sale of my property. They kept me well informed throughout the process and the staff were efficient and professional. Happy to recommend them.... Read more
Seller
15th Jul 2021 (3 years ago)
It very much felt like Frost expected our property to fly off the market without actually trying to sell it.... Read more
Seller
18th Mar 2021 (3 years ago)
T Oliveri
Our family had excellent service from Frost Purley from start to finish. We been having a bad experience with a previous different estate agent and so I walked into Frost in Purley and Jenny & Ben basically took over and got things moving that day!
Throughout the process we had numerous other staff members supporting us and helping sell our home but I must especially thank Lee Campbell for his patience and dedication from start to finish. Lee was definitely the deal maker for me! He goes above and beyond and really is a terrific agent. Overall, I highly recommend Frost. Thank you!... Read more
Seller
13th Jun 2020 (4 years ago)
D Theobald
Done work on 2 properties they manage and didn’t receive payment when it was due now being told have to wait another month. If you’re a small business don’t do work for these.... Read more
6th Mar 2020 (4 years ago)
C Harger
From the valuation of our property to the final completion we have had such wonderful help and support from the team. Every contact was a really excellent experience as everyone was so polite, professional and they went over and above to help. I can not fault the team as they were brilliant!... Read more
Seller
10th Feb 2020 (4 years ago)
A Neville
When we first marketed our property we used a very well known online estate agent. We had only a few viewings and only one ridiculously low offer. We then changed tactic and went to Frost. This was the best thing we could have done. We had many viewings within the first few days and they secured a buyer in no time. They really have gone above and beyond through the whole process and we have now exchanged. At every step we have felt supported and that they care about our house move. Lee, Ryan, Perry and Vanessa deserve particular mentions, thank you. I can't recommend Frost enough. Their commission is well worth it!... Read more
Seller
8th Nov 2019 (5 years ago)
P Gurr
A big thank you to the Frost team in selling my property in Napsbury Park. It has been a difficult journey but the support throughout has been amazing and in particular Rachel. Best Peter Gurr... Read more
Seller
7th Oct 2019 (5 years ago)
F Primavera
We recently sold our property in South Croydon with Frost and bought via them at the same time. The whole process from start to finish was handled with an excellent level of skill and professionalism by the whole team. From Lee and Adam helping us find our new home and quickly achieving a sale on our old place, through to Vanessa, Ben and Jenny with the sales progression. There were some difficult moments as issues came up down the chain with another agent but Vanessa dealt with these with real skill and care. I don't think we would have got there with any other agent so I'm very grateful for everything they've done for us. Overall, very professional and experienced, all operating as one team. Highly recommend!... Read more
Seller
25th Sep 2019 (5 years ago)
J Sherry
We have viewed several properties with Ryan Davies at Frost and he has been brilliant. He has been extremely professional and knowledgable about each property we’ve seen, which we haven’t experienced with most agents recently. He has found us our dream home and was easy to deal with when negotiating the offer. He has been a pleasure to deal with and I would definitely recommend Frost over the other agents I viewed with.... Read more
Buyer
24th Sep 2019 (5 years ago)
M Moavia
Mislead Completely for past 3 and Half months!!
I put an offer in early May 2019 through Frost Estate Agents which was accepted within 3 days. I was told in the beginning that property is Not in chain and ready to exchange immediately. Then I received an email from Frost- Vanessa on 15 May, that now vendor has submitted a planning application on same day after accepting my offer, on his new home which will be decided within 6 weeks or soon.
I have been chasing on this since 15 May and every time Vanessa confirms that I need to wait for few more weeks.
Today Vanessa confirms that Vendor has not submitted planning application at all with Council. They as an gent should have followed up with vendor, architect and local authority on the progress of the application not just relying on Vendors false promises.
Totally Frustrated with service and not recommending anyone to use Frost Estate Agents Ever!!... Read more
Buyer
12th Aug 2019 (5 years ago)
I Harleston
Excellent service from start to finish. Bought my elderly in laws bungalow in Purley through them and after dealing with a certain Estate Agent before them, Frost was a we Lomé breath of fresh air.... Read more
Buyer
18th Jun 2019 (5 years ago)
M Knight
Very pleased with the service and the progression we have received from our Sale in particular Vanessa Bernard. Frost managed to sell our flat when 2 other agents couldn't. Would definitely recommend their expertise.... Read more
Seller
23rd May 2019 (5 years ago)
M Appleby
Really terrible at what they do, dont use them... Read more
16th May 2019 (5 years ago)
K ak
Very rude staff! No respect given to potential buyers and staff dont have any information about properties they show. They expect buyers to have the cash ready but the vendors they are selling for dont even have a property to move to and expect buyers to wait!... Read more
29th Nov 2018 (6 years ago)
P O'Neill
Frost have been everything we could expect of an Estate Agent and more. Personal and professional service with real solid feed back and performance throughout the sale process. From start to finish we are very pleased with the way Frost have handled the sale of our house.... Read more
Seller
8th Nov 2018 (6 years ago)
M mullally
Id just like to specially mention Daniela from the st albans branch, who was superb and very professional when she helped me with properties at a stressful time. She was a star! 10/10 service. Thank you Daniela and Frosts.... Read more
27th Feb 2017 (7 years ago)
M Momot
At the end of our tennancy we have had the house cleaned by company called Clean Culture Property Services Ltd which was recommended by Frost.
After they have checked the house over thwy said in the check out that there were cobwebs and carpets were dirty (which has been paid for to be done). We have been trying to explain that we have paid for professional cleaning of the house by a comoany that has been recommended by them but they rellied that they didnt have any problems with them in the past and there is nothing that can be done.
So we have spent £360 on end of tennancy cleaning and also have been charged extra £180 for cleaning the carpets becaus the company didnt do a good enough job.
Really bad customer service, Avoid!!!!... Read more