Professionalism throughout the property buying process; accommodating, prompt and helpful to all enquiries. Thank you for making the whole process as smooth as possible for us.
I had the unfortunate pleasure of having to deal with what I can only call glorified key holders and even that's a lie as when giving the agent 1 weeks’ notice to view a property for the second time I received a call on the morning of the visit to be told they didn’t have any keys.
I could write more but the simple statement I've already made tells you enough about this agent.
Frost have been everything we could expect of an Estate Agent and more. Personal and professional service with real solid feed back and performance throughout the sale process. From start to finish we are very pleased with the way Frost have handled the sale of our house.
At the end of our tennancy we have had the house cleaned by company called Clean Culture Property Services Ltd which was recommended by Frost.
After they have checked the house over thwy said in the check out that there were cobwebs and carpets were dirty (which has been paid for to be done). We have been trying to explain that we have paid for professional cleaning of the house by a comoany that has been recommended by them but they rellied that they didnt have any problems with them in the past and there is nothing that can be done.
So we have spent £360 on end of tennancy cleaning and also have been charged extra £180 for cleaning the carpets becaus the company didnt do a good enough job.
Really bad customer service, Avoid!!!!
Very impressed with this agent, after having spoke with several others I found their fees and service to be much better. Great value in comparison to the bigger corporate firms!
ADDING ON TO HARRIETS REVIEW.
To begin with, the flat had damp which Cromwells had promised us a free survey. After 2 weeks of emails and calls they finally contacted the damp company. (A delay due to Cromwells)
The reason for the seller taking the flat off the market was because of a lack of communication and taking too long. The seller repeatedly called cromwells, who failed to notify us. We were waiting for the mortgage lender, which is out of our hands. If we had been contacted we would have been able to give information with the ongoing situations.
After Harriet leaving a review, which we felt was adequate due to our experience, we have tried to arrange to view another flat. We are desperate to sort out a property with a baby on the way (we dont have a lot of options), so we were going to try and look past the bad customer service and try again. Unfortunately, we were met with a very unprofessional respose. It does not look like Cromwells are willing to deal with us.
Yes we may have gone against our word, gone back to Cromwells on our knees but thats because we are desperate to get a property before the baby is born.
We will now have to wait until another property pops up which is not being sold by Cromwells.