H Samson
We saw a property we liked in ferndown and offered. Our offer was not accepted outright without giving us a chance to rethink the offer like the other agents did.emails back and forth no use. Saw the property had gone for a mere £1000 above our offer.
The agent who showed us the property had already decided it was not to be given to us for some strange reason so I am not surprised. Also promised to keep their “ear on the ground “ to let us know if any other property came by in that area. Never heard from them again! Probably they have more clients they exclusively like to cater to so didn’t bother to with us.
The property was a lovely one though so happy for whoever got it. But a big thumbs down for this estate agent unless you are one of those kind they wish to cater to.
Helena... Read more
22nd Dec 2021 (3 years ago)
S Cleaver
The team were professional and responsive at all times, and secured a good offer on my property within a few weeks of the listing going live.... Read more
Seller
3rd Nov 2021 (3 years ago)
Sandra
I've only ever left two other reviews online but I felt compelled to write this one as buying a new house is usually stressful, and thanks to Tim, this one wasn't. My experience was brilliant. Tim was super efficient, helping me in many ways, and I was the purchasers, not the seller. I've bought and sold a few houses over the years and Goadsby's was far better than any of the national chains. Tim made sure he was available and always took our calls or phoned back promptly. A real surprise to deal with a company that was so efficient, even in a pandemic! I'll definitely only use Goadsby's from now on.... Read more
Buyer
22nd May 2021 (3 years ago)
P Brightie
Can't thank Chris enough for making the whole process so smooth and hassle free, great communication and kept us updated throughout. First class service and highly recommend.... Read more
21st Apr 2021 (3 years ago)
L M
A massive thank you to Tim Winslade who was fantastic from start to finish on the purchase of our property. Excellent communication , highly knowledgeable and professional. Tim made everything so seamless for us. Highly recommend him! Thank you once again... Read more
Buyer
15th Apr 2021 (3 years ago)
A Jordan
We looked at plenty of houses before finding the one we wanted. We viewed with a number of Ferndown's estate agents and found Goadsby to be the best, they managed to balance the interests of the seller and buyers, responded very quickly to any queries and kept us up to date as the purchase progresses. The Manager was first class. Would recommend them.... Read more
Buyer
5th Apr 2021 (3 years ago)
C B
We purchased a property through Goadsby and dealt with Tim throughout. Tim was extremely professional, knowledgeable and reposponsive throughout the process and really helpful with any questions and queries we had. Can't recommend enough! Thanks!... Read more
Buyer
26th Feb 2021 (3 years ago)
B Hill
Goadsby worked hard on my behalf to guide me through the sale. They kept me informed of every step along the way and communicated thoroughly. I recommend them highly.... Read more
Seller
15th Feb 2021 (3 years ago)
P Drew
Very proactive. Handled the sale of my parents' property as part of their estates. As I live a distance away, especially with Covid restrictions, I had to rely on them totally. I was kept well informed throughout. Friendly as well as professional! They made a difficult task much easier.... Read more
Seller
9th Feb 2021 (3 years ago)
C Sheppard
I met with several Ferndown agents before selecting Goadsby to market my property, far preferring their approach (honest advice, realistic valuation, friendly and professional). I was fairly unlucky with 2 sales falling through but each time Goadsby got my flat back on the market ASAP and a stream of people back through the door. Excellent, consistent service - clear and regular communication by phone and email, efficient, reliable and tenacious to the end. I would wholeheartedly recommend Goadsby.... Read more
Seller
27th Jan 2021 (3 years ago)
R Blake
Richard at Goadsby has been brilliant (as well as all his colleagues I spoke to). Nothing was too much trouble and he was able to respond to me in a very timely fashion. All the staff have been friendly and very helpful. I've been so pleased with what Goadsby have been able to do for me and help me buy my first flat! I would definitely use them again in the future... Read more
Buyer
2nd Dec 2020 (4 years ago)
B Armson
Goadsby were amazing in dealing with the sale of our property, they were always in touch when needed to be and kept us in the loop at all times. Would highly recommend Richard and his team as they took the stresses away and made the process seamless from beginning to end. Thank you.... Read more
Seller
7th Oct 2020 (4 years ago)
J Prescott
I completed on my house, for which Goadsby were the agents, as coronavirus restrictions were coming into force. Although their offices were closed they kept me up to date with my situation and well informed of progress. Finally they facilitated safe handover of the keys and i was very grateful they helped make stress free transaction at such a difficult time.... Read more
Buyer
2nd Oct 2020 (4 years ago)
A D
We recently completed a purchase with Goadsby and I found them very good, quick to respond and willing to help as much as they could. 5 marks from me, keep this up!... Read more
Buyer
30th Sep 2020 (4 years ago)
R Moor
We were exploring the selling of our property and Tim and the staff were always friendly and professional. Tim looked after us extremely well and offered lots of support and guidance. We wouldn't hesitate to return to Goadsby in the future. Thank you.... Read more
Seller
30th Sep 2020 (4 years ago)
J Jackson
We have tried to buy, let and sell through Goadsby but unfortunately nothing ever came from them.
Letting the house should have been straightforward but we had no viewings through Goadsby but quite a few through other agents.
Buying another property was painful with the team at Goadsby and it felt like we were causing a nuisance to the sellers we put in offers for and we didn't feel valued as customers.
Selling our house was also non eventful. We had one viewing through Goadsby which didn't even go through as "they drove past and didn't like the road". Considering it was offset from the road in its own private pathway, I believe that this may have been a tactic from Goadsby.
I have also tried to take off our property from Goadsby via email yet have received no confirmation.
Highly disappointing service and won't reccomend to anyone.... Read more
20th Aug 2020 (4 years ago)
C Simpson
** Edit ** 3 weeks later and no contact from the lettings team, no real surprise there! **
** Edit ** 5 days later and no contact from the lettings team **
What a disappointing experience from the lettings team in Ferndown.
We are landlords and wanted to change letting agents away from Goadsby to a more cost effective letting agents, which has halved our management fees. We gave Goadsby the opportunity to move on price, they were committed to maintaining their customer service levels and wanted to keep their margin, fair enough.
The experience they have put us through over the last few months has failed on every level, even basic courtesy and customer service. Chris, the lettings manager has yet to call me back, I have lost count of the messages I left and emails I sent requesting a call. Chris 'made up' monetary amounts he 'felt' we were expected to pay but couldn't back it up contractually. He took too long to return the deposit to us, we very nearly missed the 30 days DPS registration. I have never dealt with such incompetence.
The saddest part is, Goadsby, you have lost this customer for life.
If we need to change agents again, or anyone asks us for a recommendation - then we will be steering well away from Goadsy.
Entirely based on the experience you gave us when we decided to leave.... Read more
Landlord
7th Jan 2020 (5 years ago)
V Furzer
From first meeting Richard he was professional and reacted speedily to my initial contact. It was some months until the property could be put on the market but he kept in regular contact. When the property was eventually put on the market we were given a realistic valuation and the marketing information accurate with excellent photographs. The property had much attention in the first few weeks and a buyer found. During the sale period Richard was in regular contact and reassuring. It is the second time I have asked Goadsby to sell and property and they give excellent service. I can recommend them.... Read more
Seller
5th Dec 2019 (5 years ago)
T Taylor
I was very pleased with Goadsby's services in the recent sale of my mother-in-law's property. The sales brochure was very attractive and a cash buyer was soon found. All correspondence was swiftly dealt with and the property was always left tidy. Most of our dealings were with Mr. Richard Farnes who made the whole process quite painless. Based on our experience we can recommend Goadsby at Ferndown to anyone.... Read more
Seller
25th Sep 2019 (5 years ago)
C Christoforides
My wife and I would like to say a huge thank you to Goadsby Ferndown and especially Fern Thomas for helping us buy our first house. They have been extremely professional and effective. Fern was just perfect in every sense. She was following up on actions on time, being proactive with the next steps and just looking after us. Top marks!!!!!! Thank you Goadsby!!!!!... Read more
Buyer
30th Aug 2019 (5 years ago)
G Herring
I can highly recommend the team at Goadsby in Ferndown for their professionalism and expertise. They have been a pleasure to deal with, handling the sale of my late mother's property efficiently and with sensitivity. I did worry that I would need to travel backwards and forwards for viewings, but I needn't have been concerned - they have taken care of everything, holding a key for the property, showing it to prospective buyers and even signing it out to workmen, under instruction, so that maintenance could be carried out. My family and I are very grateful for the way the team have taken all the stress out of the process and made it so much easier than it could have been. Thank goodness we chose Goadbsy!... Read more
Seller
21st Aug 2019 (5 years ago)
Fantastic service from Fern and the rest of the team - made the whole process really smooth and not at all stressful. Fabulous!... Read more
Buyer
6th Aug 2019 (5 years ago)
R Hawkins
Thank you so much for everything you did for me, my wife & our two boys!
Holly was absolutely brilliant! She stuck with us through thick & thin during our search for our new home. Holly was extremely supportive & completely understood what we were looking for, in fact she found our dream home for us before we even knew about it!! We’re so grateful for everything Holly did & her customer service skills were perfect!
The whole team at Goadsby Ferndown were awesome! Chris & Nathan were very helpful & friendly, just a simply fantastic team!... Read more
Buyer
17th Jul 2019 (5 years ago)
D Glen
Fern was a wonderful help when we were buying our new house, nothing was too much trouble and she was a great calming influence. Thank you for all of your help, advice and support.... Read more
Buyer
6th Jun 2019 (5 years ago)
C Collins
We are delighted to give a 5 star review for Goadsby and the Team in particular Ian Palmer @ Goadsby Commercial who has been my rock throughout this long process. The Calibre of Clients were excellent and have all been very credible. We would certainly recommend you and would not hesitate to use your Services again. Goadsby as a brand is certainly a 5 star Estate Agents.... Read more
22nd May 2019 (5 years ago)
T Roscoe
On behalf of my mums recent move, we would like to Thank all the staff at Goadsbys Ferndown , especially Fern, for all their help and kindness and understanding. It was a long battle through no fault of ours or Goadsbys, but we got there in the end! My mum is very happy in her new home and would recommend you highly. Thank you ?????... Read more
Buyer
18th Mar 2019 (5 years ago)
M Haigh
We found the team at Goadsby to be extremely polite, professional, efficient and friendly. We would certainly use them again and would highly recommend them.... Read more
28th Feb 2019 (5 years ago)
M Giordano
Richard and his team were extremely helpful and kept me update to date on my sale process through regular email contact. Would recommend and use Goadsby again.... Read more
Seller
22nd Feb 2019 (5 years ago)
M Gillingham
My Husband & I were very Pleased with Chris and the service he provided us, very professional, Friendly and always happy to answer any queries we had.
We strongly recommend them and would 100 % use Goadsby again.... Read more
16th Feb 2019 (5 years ago)
M Dilley
Not only has Richard been extremely helpful and efficient but also a pleasure to deal with from the initial first meeting to completion.... Read more
8th Nov 2018 (6 years ago)
J Dykstra
Terrible service. Totally misrepresented flat I was purchasing. Held up sale even though I was a cashbuyer. 2 phone calls from Ian in over 2 months. When I resell will definitely choose another estate agent. Very very dissatisfied. Never again.... Read more
Buyer
16th Aug 2018 (6 years ago)
A User
Excellent service. Richard Ian and Chris are extremely helpful professional and friendly. Keeping me updated at all times.
I personally strongly recommend them and I would 100 percent go with them again without a doubt. Thankyou team goadsby.... Read more
14th Mar 2018 (6 years ago)