Valued, marketed and sold a house as a standard construction property. It turns out to be a non-standard construction, that requires a non-standard mortgage and non-standard insurance. I can't re-mortgage or sell the house, let alone for the price I paid. From a first time buyer with money in the bank, to the brink of bankruptcy in less than two years. After following the complaints procedure I was left with 'resolution' that amounts to we didn't know, so we don't care. The devastating financial loss and emotional distress has been handled despicably. No regulation, no liability, no care or concern.... Read more
Buyer
28th Feb 2024 (10 mo. ago)
A Seamless Journey with Hannells Estate Agency
Our experience with Hannells Estate Agency has been nothing short of exceptional, and their consistent delivery on promises has left a lasting impression on us. We have relied on Hannells for multiple transactions over the years, and each time, they have proven themselves as a reliable and trustworthy partner in the real estate market.
Our journey with Hannells began in 2014 when we first acquired our house, and since then, they have been our go-to agency. In 2021, as our family grew, we returned to Hannells to sell our property. Fast forward to 2023, and we find ourselves once again entrusting Hannells with the sale of our property due to a relocation to Oxfordshire for a career opportunity.
From the outset, the Hannells team, led by the knowledgeable and professional Rebecca, made the stressful process of relocation bearable. Rebecca's realistic property valuation set the stage for us to obtain the best possible price for our home. The team's commitment to delivering on their promises was evident, setting them apart from other estate agencies.
One noteworthy aspect of our experience was the seamless handling of viewings by the Hannells team, even when we had already moved out. This level of dedication continued throughout the sale and conveyancing process. Debbie, in particular, played a crucial role, providing us with valuable information and regular updates, which significantly contributed to a smooth and stress-free experience.
What truly distinguishes Hannells from the rest is their commitment to maintaining the highest possible standards. In an industry where promises are sometimes left unfulfilled, Hannells consistently delivers on their commitments, making them a beacon of reliability and professionalism.
As we bid farewell to the Derby area, we can't help but express our appreciation for the Hannells brand. If they were to expand their offices nationwide, we would unquestionably choose them for any future real estate transactions. Our journey with Hannells has been marked by trust, reliability, and a commitment to excellence, making them a standout choice in the real estate market.... Read more
Seller
23rd Jan 2024 (11 mo. ago)
If you want piece of mind and be kept informed of progress for all viewings and feedback you’ll be better off going straight to Hannells, very professional and polite extremely helpful always available to help, Thanking you. PBK... Read more
Seller
15th Jun 2020 (4 years ago)