Hastings International - London Bridge

Victoria

Kinleigh Folkard & Hayward - London Bridge Sales

Dexters - Borough High Street

Dexters - London Bridge

Stirling Ackroyd - London Bridge

Foxtons - London Bridge

View Lettings Ltd

Great service, Matthew, was fantastic helping us to get our flat. He worked really hard to convince the Landlady to accept our cats and thanks for that we are now settled in our new beautiful home. I'd like to also make also a high note on Stevie... she works on the admin side and she was amazing helping us with the contract and the whole process. I highly recommend Hastings Int and its professionals.

As a student trying to rent an apartment for the first time, Matthew was really friendly, helpful and communicative. Despite us having a few difficulties during the process, Matthew was responsive throughout. Would definitely recommend these guys.

True pleasure to have dealt with Lee McDermott: Professional, responsive and honest.

Super happy with my experience with Hastings International. I worked with Lee McDermott, who was very reliable and quick to respond despite the different time zones.  Process was smooth and efficient.

Didn't have to wait long to get a buyer and with his help, we managed to complete the sale within a month. Very satisfied with his work and would definitely recommend!

Thomas and Lee have been very responsive and most helpful in marketing our London property that is for sale. Lee has provided regular updates and continues to ensure we have optimum coverage, particularly in these challenging times and hopefully his efforts will soon result in the sale. Nick

5* property management company with great history and track record. 

A huge shout out to Wayne Ellis in making the on boarding a seamless experience. The paper work was so easy, and they have taken a step further to collect my property during the lockdown period, and arranged furniture having it ready for rental!  

My property was gone within weeks with quality tenant. The comprehensive background checks on potential customers were comprehensive. 

Nice one Hastings International!

Tom Backlog, the branch manager of Hastings, London Bridge did a fantastic job of selling my flat which was not the easiest of sales. He knows the area backwards and was very reassuring all through, gave me very thoughtful advice, and as I was unable to come to the property at all due to shielding from the corona virus he stepped in to go way beyond his brief to help with necessary tasks when I was absent.

His colleague Lee McDermott was assiduous in following through the negotiations with huge energy and altogether I thought the process was handled brilliantly on my behalf. 

My experience of Hastings London Bridge was true value for money.

The service provided by this management agent is totally substandard.  Check in and check out reports were factually incorrect.  Large areas of damp and dripping plumbing were not noticed during mid term inspections.  My new agents are more responsive and have a better marketing website and are proactively managing the maintenance of the property.  Do not use these guys.                In response to the owners post:  This matter was put through internal escalation within Hastings with limited if any response, I never got one return phone call.   As to stating I as the landlord should challenge the factual accuracy of check out and inspection reports that is impractical as a remote landlord.   I engage a local property management agency to be my eyes and ears on the ground.   The damp and dripping plumbing occurred during the period Hastings were meant to be managing the property and as the owner pointed out they were clearly there for some time without reporting.    This is all the more reason why Hastings should have identified and managed this to resolution.  While the local branch manager is a nice guy all the property management work is done by a separate team.

This wasn't the easiest purchase with long delays from the developer but Lee made sure things kept moving and was very supportive ensuring that eventually we got everything we needed. Completion date occurred after lockdown and both Lee and his colleague Luke couldn't have been more helpful in assisting on the day. Very happy with the service at Hastings and my new apartment.

Lee has been instrumental in the sale of our apartment. Thank you for your professionalism and perseverance. I would recommend Hastings International and we will definitely use them for our next sale.

Tom was a great support during a longer than expected process. Responses were fast, information thorough, genuine and honest. He and the team went the extra mil to get our purchase over the line and would very much recommend them.

Lee and the guys at Hastings International were extremely helpful and supportive during a very painful sale. We only managed to sell due to Lee's efforts and perseverance. We would definitely recommend their services!

Luke was honestly great help to me in finding the place I wanted to live in and from the first viewing. After that it was a straight forward application with no delays, I really am happy with the service and recommend him to be your good agent. 5 stars

I am quite happy with how Hastings helped me out in finding new flat. Me and my girlfriend were look after by Luke Hewens. I must say Luke was very professional and helped us with all our questions. I would recommend Hastings and Luke as your agent.

Superb experience! Professional, Always helpful and friendly. Lee McDermott was my point of contact and was remarkable - I would thoroughly recommend Lee and the entire team, very accommodating and responsive.
Thanks Lee and Good luck!

Great experience with these guys - efficient, helpful and always friendly. Lee was my point of contact and was incredible throughout, with great knowledge of the area and the apartment block. I would thoroughly recommend him and the entire team.

Fantastic agents to deal with.  I bought a flat from Lee McDermott who was super helpful and guided me through the process with vigour.  12 months on, I'm still in touch with Lee and Hastings.  Great people and an excellent agency.

We have been clients of Lee McDermott at Hastings a number of times now. He is absolutely brilliant and always happy to help. His knowledge about the market and the surrounding areas are spot on every time. The way he treats both buyers and the sellers is second to none. We have been on both sides of the fence and it is always a pleasure to deal with him. We can’t recommend Lee and Hastings high enough. You will not be disappointed.

Had a wonderful and very professional response from Lee McDermott helping me choose and secure a great property. Very professional and willing to go the extra mile! Highly recommend Hastings especially to deal with Lee!

Excellent service from the team at Hastings who have helped my wife and I rent out our properties. Maglin, Ethel, Kay, Louise and the team are always super helpful and responsive.
Thank you!

I have dealt with Hastings International lettings department and they are really good. Not pushy in the slightest. Very helpful and a pleasure to deal with overall!

Lee McDermott found a buyer for my flat in just over a couple of weeks.   Lee was the only agent who could see the potential for a good price.  My zone 2, one bedroom flat was a former Council property and Lee saw beyond the common prejudices against local authority stock and made an excellent job of promoting  the  qualities it had to offer.

The buyer needed an unusually long completion period but Lee steered us smoothly and calmly to the finish line.  He clearly has a great deal of experience and insight in this field and is a good communicator.  Personally,  I preferred minimal contact so Lee could just get on with the job and he certainly did get the job done.

Consequently, I got £385,000 for my 50m2, ground-floor flat.  A very good price in straitened times.  Well done, Lee.

Lee McDermot was our chosen agent. He secured us a top floor apartment on Help To Buy when we truly didn’t this this was an option. He was always quick to respond to emails and phone calls. I will definitely be using Hastings in the future as we are very happy in our brand new home!

Great service and aftercare. I dealt with Luke Hewens who absolutely delivered for us and ensured our move was smooth and effortless.

Lee McDermott was extremely helpful and very professional - it was an absolute pleasure to work with him and Hastings. He was highly responsive to all of our emails and calls and very proactive as well. We would highly recommend Hastings.

Had the pleasure of meeting Lee McDermott and dealing with him throughout the purchase of our apartment. Fantastic salesman and very responsive to emails and phone calls. Would highly recommend Hastings and Lee. Thanks again Lee for all you help and advice!

We are extremely satisfied with the professionalism of Lee McDermott and the priceless support we had from him in the purchase of the apartment at the Levers. Good job Lee!! Paolo and Giulia

II am very happy with the services and assistance rendered to me.  Tom Backlog kept to word and sold our flat at our desired price within a week.  I am very impressed with the numbers of viewings he arranged within this short time.  Tom is very efficient, responsive and helpful and I would like to thank him for handling this sale with the utmost professionalism and care.  Thank you for a wonderful experience. Pat

Very helpful agency, at least with the purchases. We were getting all required details during entire process, was easy to book an appointment for viewings and follow ups, no issues with paperwork. Thanks to our agent Lee McDermott!

We had a fantastic experience with Hastings International! Luke Hewens was a pleasure and found us exactly what we were looking for. The best estate agents we found from dealing with many in London - everything is transparent and honest when working with them. Would definitely recommend!

Great experience, Lee McDermott was very friendly and helpful in getting things moving with my time frame.  I would totally recommend. Thank you very much.

Recently rented a property through Hastings and couldn't be happier with the service I received. Stephan Daniel and Maglin Jarrett-Elliott were very helpful throughout the process.

Lee McDermott recently supported me with my successful flat purchase in Bermondsey, and was very helpful and supportive through the process. If there were any issues he helped me to resolve them and he directed me toward an excellent solicitor too.

Lee McDermott was supportive, knowledgeable, available and responsive. Thank you Lee for enabling us to complete this transaction so professionally

Stephan Daniels manages several properties for me. He deals with the letting and any problems that may arise. Everything is dealt with in an efficient and very professional manner and i always find it a pleasure dealing with him. Hes a great lettings manager and runs a fantastic team at London Bridge.

we are very happy with the service from Lee McDermott during the long process of purchasing London flat. He is really helpful even after the sale for chasing a missing key.

I recently attended a launch day @ New Pier Wharf in Rotherhite, SE London, which was being managed by Hastings. When I turned up at the show apartment, I was really impressed by the way the day was being managed by the agents, I found every one  from Hasting was very professional and approachable. For my appointment,  I was assisted by Lee who showed me around the show apartment and went through each and every detail at length, and answered all my queries. By the end of appointment, I was really impressed with the unit and booked a flat on the same day. I found the whole transaction very easy and was kept unto date by Lee until the contracts were exchanged. Based on my experience, I would recommend Lee and Hastings without any hesitation.

We initially tried another agent but there lack of professionalism slowed our sales process down. We then assigned Hastings International as our sole agents - They delivered almost immediate success.
Highly Recommended

Excellent service from all at  the London Bridge office, particularly Tom and Lee.Without whom our very challenging flat sale would not have occurred. Cant thank them enough for their professionalism, great negotiating skills, hard work, and excellent communication throughtout. Would recommend them without hesitation.

Mr S Daniels and his team at Hastings where thoroughly professional from start to finish. I got a huge number of property viewings and ended up securing 3 offers. They were very kind, courteous, mindful and responsive. Thank you very much for your help in this process. Paula G

Stephan & his team have giving me 5 star customer service for many years now & i really appriciate it much indeed. I would recommend him & Hastings International very highly, & do so often.
 Keep up the good work.     :)

I've recently moved into a beautiful apartment with Hastings who have been professional, personable and helpful throughout the process. The Hastings team made the process fast and painless, thank you Maglin, Stephan and Zenna. Last minute contract questions were swiftly by Stephan whose experience shows, along with fast action to address a couple of items on a snagging list (this is a brand new development). There's a sense of real care and I've every faith the good service will continue.

Have recently bought a flat through Hastings International and was fortunate enough to deal with Lee McDermott. He was very professional, helpful, informative and personable. He never rushed us during the viewings and was not overbearing and obnoxious as unfortunately some agents I have come across can be. Really appreciated all his help and would work with Lee again. Thanks Lee!

The worst possible agency anyone will come across. The manager Stephan is a disgrace. He is a horrible inhumane being. He will agree for you to have a pet and then he will lie to all parties and say that he never said those things. Ignore your phone calls when you can clearly hear him in the background and then when you arrive into the borough office to address him, you get shouted out of the door.
I will recommend this agency to no one. AVOID. This man is why estate agents have a bad name. Unprofessional.

Lee Mcdermott many thanks for all your help. Highly recommend anyone who’s looking to buy to give these guys a try. Very honest and always on top of things.

Worked with Lee Hastings as first time buyers and we were happy. He gets tucked in and works closely with the time line. Had good relation with the Sellers and also on top of our requests. Both happy parties overall!

Very mixed feelings here, but overall quite disappointed.
The standard job expected of an estate agency ( the undemanding one) was adequate - essentially giving access to the property and little else, as they knew very little about the property including the fact that it had been under contract by their own lettings division. 
When we needed attention they were spectacularly lacking. The seller breached the fixtures and fittings agreements due to their inability to have the right furniture removed: essentially by not exercising any due care once the contract had been signed. To add insult to injury they then offered a derisory amount in compensation that was never actually paid anyway. Not professional and certainly not recommended.

Never know an estate agent who works as hard, as honest and knowledgeable to get the job done like Lee at Hastings before. Many thanks for everything. I’m well impressed with the outcome.

I can’t thank Lee McDermott enough for making purchasing our first home feels like a walk in the park. Lee has been very thorough, knowledgeable, helpful and so honest. I’m so glad we have chosen to use Hastings.

This is the worst property management company in history. As many of the reviews have mentioned, they really have zero customer service. Very flaky people and do not give you a direct answer even when you call them directly. 

It is not worth having to deal with them. It is better to find some other renting companies.

I purchased a new property through Lee at Hastings. He was very helpful in advising what law firm and Mortgage broker we should use. The whole transaction happened within a month and Lee was kind enough to give advice throughout the whole process.

It was a pleasure to deal with Hasting International . We found all of the  team members were very helpful in Hastings of London specially Lee . We could almost say that Lee is one of the best  estate agent in City of London who acted professionally every time we met.

If you need assistance in property purchase, I highly recommend Lee McDermott at Hastings:  Lee provided attentive and efficient service during my property search earlier this year.

Dealing with Lee McDermott, senior sales negotiator at Hastings Internationals was amazing. The service was very professional and honest. Lee worked very hard to achieve the best possible price under difficult market conditions. He pushed the deal across the finishing line within 6 weeks. I had high expectations, but Lee did not disappoint.

Had a great experience with Sal and Maglin, rented the flat easily and had no bull, unlike my first flat experience... Cheers.

EDIT: The 5 Stars review below from Colette Smith is FAKE! She works there, see photo attached. All those likes for the 5 stars are likely to come from employees, DO NOT TRUST THEM.

All the people who work in these agency are by far the most incompetent, rude, and careless professional that I have encountered in my life.

From messing up with your rent to rude emails, going through ignoring EVERY SINGLE REQUEST MADE until you show up in their face they will make you curse the day you phoned up. Our property manger, Ethel, simply ignored our request to get the deposit back for weeks until we showed up in the office. Salespeople do not know what they are doing, they asked us to scan passport 3 times and forces us to do a bankers draft rather than a normal order which costed us more fees. HUGE FEES (980 £ for 2 people!!) which will include stuff like inventory, referencing, non better specified "admin", on the top of the already large "agency" fees.

We wasted a month of our life dealing with Mark, the manager of the property branch, which was acting more like a child than a professional. He simply refused to talk with us when confronted with our disagreement for a retention.

I honestly do not understand how is it possible that such people are still in business. The Landlords clearly have no idea of how bad they are; when we were in the flat a salesperson simply "MISSED" a couple of viewings!!!

Nobody has ever a clue of who you are or what is going on.

The emails sent us by mistake, or just asking for something which did not relate to us (we received private details of other tenants and landlords by mistake) are simply countless.

Don't let mean, incompetent, clueless people handle your stay.
I know it is difficult when they have the flat that you want, but PLEASE do not rent with them!

he experience with Hasting has been terrible. After letting the flat, is like dealing with ghosts: no answer to any of the emails, excuses over excuses when called on the phone, and no real interest in their tenants except the rent. 

Every query asked is always unanswered, seems like the emails go straight to the bin.

At the end of our tenancy, the check out company used was different. When we left, they first carried out cleaning of the flat and then provided with the check out report, which obviously stated that cleaning was required and was due on us.

They have the highest fees in the market, even more than Foxtons, and will try to get as much money as possible for you.

Please never rent or engage in any kind of commercial relationship with these people

I had a hugely positive experience in my dealings with the team at Hastings International. My situation in acquiring a property was quite complicated, they were extremely accommodating and helpful. I was initially unsuccessful in acquiring a mortgage until they introduced me to their financial partners who assisted me in securing a mortgage for my very first property.

The worst people ever I had to deal with! Absolutely zero customer service. Just one question... Why your agency fees so high?

Let me share my experience and what we had to go through! This is absolutely the worst agency ever! Denise McCabe performs her duties breaking the laws!

First of all once we moved in into our new property we received only 1 pair of keys! Agency advised us to make another pair of keys ourselves which took us 3 weeks to make it! We had to get the landlord permission and deal with key supplier companies. 

The manages of our property was constantly being changed and we always had to wait for the response. 

The worst part is the end of tenancy... a few weeks before our tenancy ending the Hastings international agency changed our deposit protection company to another company WITHOUT giving us any new documentation. 

One day before our tenancy ending we had a cleaner to make sure everything is in a good condition. I took pictures for the reference. We paid £90 for a cleaner. After we left the property the agency sent us an email that the flat hasn't been cleaned and mentioned that they will deduct £170 from our deposit for the cleaning of the flat. THIS IS RIDICULOUS!!! 

Just because they transferred my deposit to another company I had no control of it. It took us almost 2 months to get the deposit back, of course not in full. 

They bridge so many laws of Section 213 of the Housing Act 2004. They failed to provide the details of my deposit protection scheme within 30 days of the payment of my deposit. 

They also failed to return the deposit back within 10 working days after the tenancy agreement is over. 

This is the worst experience ever, all I want is to sue this company for all stress and challenges created. THIS IS EXACTLY WHAT IM ABOUT TO DO. 

So please be aware of it! This is completely not reliable agency, despite the amount of money they are charging for the agency fees! Ridiculous.

I have never left a review for any company on Google. Given my experience with Hastings, I feel I need to share my experience with potential clients. 

It was, without a doubt, the absolute worst experience I have ever had with a property management company. Hastings confused our move in date with another client, continually threatened to relist a property we had a deposit on for no valid reason.  We were reassigned to a new account manager. They were less than helpful and even hung up on us then pretended not to be in the office when we called back to ask why we were hung up on.

The only way we were able to secure the flat (it took 4 months) was when I contacted the current tenants to get the Lamdlords contact information. Once I spoke with him directly, I learned that very little of our communication had been correctly communicated.  I resolved all questions and got the tenancy application moving. 

Upon move in the flat was not professionally cleaned and quite filthy. It was still full of furnishings (we rented unfurnished). A list of maintenance items that would normally be tended to before a new tenant moves in remained unattended 3 weeks into the tenancy (and counting) with no confirmation on when they would be addressed.

Property Manager does not keep us updated and does not respond to emails in a timely fashion. 

I highly recommend you let your property through another agency.  This is without a doubt the worst experience I have ever had. I myself am a Landlord and would never treat potential tenants in such a fashion.

We had a great experience buying our first flat through Hastings International. Laura and the team was extremely helpful and professional.

Flawless! 4 weeks start to finish! My main contact was Lee who was fantastic, nothing an issue, always got back promptly. Extremely pleased, the whole Hastings team were lively and full of positive energy. Keep up the great work. 
Definitely recommend.

Brilliant service. Salim was attentive at all stages of the process and was willing to go the extra mile for me. Would certainly recommend.

Super service, they worked very quickly to get us in our new home and did everything they could to help with any issues. Would definitely recommend! Thank you to all the Team at Hastings International

Laura and the team at Hastings made our purchase really stress free. As first time buyers they kept us updated and were patient and helpful. Would highly recommend!

The whole team at Hastings International were fantastic a big thank you to Tom & Laura who were a delight to deal with - they found me a buyer quickly and managed the deal all the way through. Once again thank you Hastings!!!!!!!! Would definitely recommend to everyone.

We would highly recommend Hastings International, London Bridge. They were so helpful, constantly kept us updated and were just a pleasure to deal with throughout - particularly Lee Mac who was always so helpful and enthusiastic. They made the whole process of moving, very easy and simple, we can't thank them enough......10/10!  Thank you!

Received great service from the team, kept us fully informed at every step. I was impressed with their honesty & how they handled any issues that arose. Lee & the team were very professional, would recommend them to anyone.

warm, friendly and informative team of professional.  I felt very well looked after and at ease.  Thank you!

I've used these guys a couple of times and each time, I've had an excellent service. They fully understand that things go wrong sometimes and ensure that you are kept up to date every step of the way.

Tom Backlog and his team were simply superb - I had a terrible experience with another local agent and then I instructed Hastings International who found me a cash buyer within the first few days of marketing my flat - from finding the buyer right through to handing the keys over Tom was professional and approachable and I would not hesitate to recommend him to my friends and family!

Absolutley the worst experience I have had in 10 years of renting! Our hunt for a property with them was good I must say, Christian at the Rotherhithe Street branch was charming, helpful and helped us find a property within quite literally a few hours of searching!

The problem was the property management itself, complaints were ignored. The property fell apart, everything was awful. I once sent a formal complaint address to the manager, it's been 18 months and I haven't received a response. 

They skinned us alive for our deposit, we didn't fight because we just wanted to be shot of them! We didn't care enough about the money to deal with their rude behaviour. 

DO NOT USE THEM!

I'm so upset by the rude service we recieved, it has however pushed me hard to get saving to buy a house. SO kudos on that respect. 

Our new letting agents actually contacted them and then after one communication contacted me to say they didn't want to contact them again and would rather do things differently as they were so useless and overcharged for referencing services. 

AVOID! AVOID! AVOID! PLEASE!!!

Our experience with the management company (Mark and Denise)

The worst estate agent we had to deal with. Our experience has been identical to Adam's below. In summary, the management company (who you would be dealing with) doesn't care for the tenants after they pay their fat fees and move into a property.

Our experience (Florin Court Flat):
- We agreed for our sofas to be replaced as part of our new contract but it hasn't happened.  Denise and Mark (the main agency contacts) are rarely available and hardly ever reply to emails. When they do speak to you on the phone they give you countless vague excuses for being irresponsible.

-We asked for a replacement parking remote control. Again this was never replaced.

- It's been 7 weeks since we have moved out of the property and still awaiting for our deposit to be returned. 

- The cleaning fees are the highest we have ever come across. A list of admin, renewal, agency fees to pay for a service which is non-existent.

AVOID AT ALL COSTS. Many more better agencies around the area to choose from.

I dealt with this agency for my first let in London and I found the experience to be very good. A very friendly lady called Megan showed me around a number of flats to suit my budget and looked after me from start to finish. I moved into a property within a week a finding the right one and it was clean and trouble free. I was given updates on my references and the tenancy agreement was explained to me  fully before signing. Good experience overall.

This was our local branch of the estate agent that was actually a very good branch and relatively friendly. Unfortunately as a tenant you should be aware that a lot of the time you will be dealing with their main office which is absolutely abysmal. My review that I have posted on that office address is below. If you see your dream property accompanied by one of the nice local branch teams, I'd strongly recommending going elsewhere as they are the most unprofessional team that will ignore you unless its about paying them a fee. our property was in Harper Road and we left recently for reference. I'm not interested in being contacted by Hastings about this review as we are now lodging a formal complaint with Property Ombudsman.

Without a doubt the worst experience I've ever had in 12 years of living in rental accommodation. This isn't my local branch but most of the problems we had were with the central office who processed our contract and still have not returned our deposit 3 months after vacating our property. I dealt with Mark who was rude but did answer some emails and Denise who was rarely available but polite when she was during my tenancy. 

The main problem is that we have not been contacted since August 3rd by Hastings in relation to returning our deposit.  They have also failed to respond to the DPS as well over the last two weeks. We have agreed to have our deposit returned in full, the simple problem is nobody at hastings has done anything or even responded to us. 

Additional to this we have had the following problems. 
Agreed a new fridge as part of a new contract which was never installed
Constant issues with our tenancy agreement when changing names that was time consuming.
Inflated fees for references at end of tenancy £60 each so £180 for 3 people. 
Being asked to do the comparison of our original inventory to our exit inventory ourselves and highlight it for them after paying above average admin fees. 
constantly having to ask again and again via email to get a response on multiple issues. 
Rude emails from staff. 

The landlady who used this agency changed the property over to someone else and called me to apologise for using them as they were so so bad. 

We are now taking to the dps to be resolved and lodging a formal complaint. 

Don't be suckered in by the local teams being nice and friendly for most part they were and they sorted out routine items, but the main management team that handles contracts and other items are so so bad you will have a terrible time renting from this agency.

Very good service. Found us buyer very fast. Our apartment has never empty always has tenant. Thanks to Aydin and team.

I have just sold my flat through these guys and must say I am very happy with the service. I was kept updated through-out the entire process and never felt rushed or pushed to make a decision when receiving offers. Tom Backlog and his sales team were very professional, polite and courteous whilst overseeing my sale and I would go back in heart beat to buy or sell next time round. 

By far the worst group of people I have ever come across. If you are looking for agents that are incompetent, rude, useless and a complete lack of knowledge about properties then these guys are a perfect fit. 

I wish there was a 0 rating for this unprofessional company

I have been a tenant with them. They were really a poor managing agency. Very rude, prone to take money from you and blaming you for anything.
Unfortunately when I became a landlord, I had the weakness to let them rent my property because I was short of time.
They are absolutely incompetent. They have charged me for some safety work which has never been done and it took me 6 months for them to recognise their mistake and to give me the money back.
They are very poor responders to email or phone call.
The worst came when my tenants wanted to move out. They have lost the set of keys they were holding so no prospective tenant could visit the flat.
They don t organise the inventory check out for you which make it very stressful for a landlord living abroad.
Now they want to give me back my deposit 3 months after my tenants have moved out to make sure that they have sufficient fund !

Tenants and Landlords, don t use Hastings International in London. 
They are completely incompetent and unethical.

The worst estate agent you can ever find. I wish I had found more reviews on them before actually renting a property through them. 
They do not care about you, just your money; they make everything in their power to make you sound stupid and feel miserable. They do not answer emails and never available for calling. Not punctual and do viewings as if they are making you a favour. 
during the first viewing they usually sound kind and super understanding; after that, however, it is a nightmare.

Moreover, there is nobody to contact when you face problems with flat, bills etc. They did not even send us the signed contract  just to find out a couple of weeks after move-in date that the landlord did not actually see the contract yet.

extremely disappointed.

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