A Lagat
While they are great at taking ones details when you call to request for a viewing they fail to call you back as promised. When you follow up (24 hours later) they advise the property is no longer on the market. Very poor communication.... Read more
22nd Aug 2024 (25 weeks ago)
E Flitton
Unfortunately can’t put 0 stars. Absolute nightmare to deal with.
Ideal properties should consider renaming themselves far from ideal properties.... Read more
15th May 2024 (8 mo. ago)
T Qamar
My son came here for work experience.He liked it .... Read more
6th Apr 2024 (10 mo. ago)
Y Kovalchuk
I'm writing my feedback quite late but anyway I want to share that I was fully satisfied with their services. They always answered my calls, tried to help me and everyone was patient and polite to me. I can definitely recommend this agency ????... Read more
5th Mar 2024 (11 mo. ago)
I Mohammed
Absolutely thrilled with the service. From day one, Ideal Properties have been attentive, friendly, and quick to resolve any queries I've had. Their proactive approach to maintenance and communication has made renting a breeze. I feel genuinely supported and valued as a customer. I wouldn't hesitate to recommend them to anyone.... Read more
Tenant
25th Feb 2024 (11 mo. ago)
R Kaur
Exceptional service from the staff at Ideal Properties They've consistently exceeded my expectations with their professionalism, efficiency, and attention to detail. Highly recommend their services to any landlord seeking peace of mind.... Read more
Landlord
25th Feb 2024 (11 mo. ago)
Ann
I want to share a cautionary experience with Ideal Properties. Living conditions are consistently poor, repairs are neglected, and rents fluctuate arbitrarily. The alarming part is their possession of double and triple keys, granting them access without consent.
Encounters with their representatives have been distressing, including aggressive approaches for arrears and unsettling street confrontations in Luton. If you value your safety and peace of mind, steer clear of Ideal Properties.
Feel free to reach out for more details.
Stay safe,... Read more
Tenant
10th Nov 2023 (1 year ago)
C Burns
Been using them for years now found them very good either great customer service... Read more
16th Oct 2023 (1 year ago)
R Salama
Great staff, helpful, supportive all through the renting process... Read more
Tenant
8th Aug 2023 (1 year ago)
G Iordache
The most familiarity persons... Read more
16th Jun 2023 (1 year ago)
E Alina
They didn't get back to us with an update.... Read more
21st Mar 2023 (1 year ago)
M Asim
Honestly couldn’t thank Abid enough for all he has done with me. He has gone above and beyond throughout and has delivered from start to finish. Everything ran so smoothly. These are the guys to get in touch with if you want an honest company who will look after you throughout. Thank you for everything.... Read more
2nd Mar 2023 (1 year ago)
G Latcham
I had bad experiences with agents in the past, but since I've had Ideal Properties managing my properties I've had no regrets whatsoever.... Read more
Landlord
28th Jan 2023 (2 years ago)
Y Malik
Abid was fantastic. He’s been managing our portfolio for a number of years and the service has been second to none. I would highly recommend them.... Read more
Landlord
28th Jan 2023 (2 years ago)
K Northedge
Absolute pleasure finding my property with this company.. would definitely recommend x... Read more
28th Jan 2023 (2 years ago)
M Brandusa
Excellent service. Very helpfull staff. I am very happy so far if i have any issues i call them and they always resolve it in time. I will highly recommend them.... Read more
11th Jan 2023 (2 years ago)
E Mema
The best agency ever????????????... Read more
5th Jan 2023 (2 years ago)
D Sibinska
I really recommend you this Agency .
They are lovely people and professional.... Read more
29th Dec 2022 (2 years ago)
K Williams
I found them by accident but I'm glad I did. Thanks to Gina, I was able to rent my property out in a very short period of time... Read more
Landlord
17th Oct 2022 (2 years ago)
R Peterson
I was looking for a property manager to help me rent my house. I found these guys and they did a phenomenal job. They were very efficient and reliable... Read more
Landlord
12th Oct 2022 (2 years ago)
D Hicks
I was impressed with the service and treatment I received from Gina. She was extremely knowledgeable, helpful and respectful. I would use her again for sure... Read more
9th Oct 2022 (2 years ago)
H Bryant
I'm very happy with the service of this estate agent. We were looking for a property to rent and they helped us every step of the way... Read more
Tenant
30th Sep 2022 (2 years ago)
G Edwards
I have been with them for a while now, and they're always doing a remarkable job. I totally recommend them... Read more
27th Sep 2022 (2 years ago)
A Walton
It is a very well organized company with friendly and helpful staff that are there to answer any queries or worries you might have. I would definitely use them again... Read more
19th Sep 2022 (2 years ago)
J Watts
I have had a very positive experience so far with this company. They have been very consistent in their communication, always willing to help when I have needed it and have done a wonderful job... Read more
10th Sep 2022 (2 years ago)
F Miller
I just completed the sale of a home with Ideal Properties. Abid is a knowledgeable person to work with. He is very responsive to questions and is very thorough in his analysis of your property before taking it to market. He will explain exactly what the selling price should be on your home, and why. His expertise are indeed recommended.... Read more
Seller
10th Sep 2022 (2 years ago)
L Dean
I had a great move in experience with them, Gina was my main point of contact throughout the process and she was excellent! Very informative and was almost always available to speak with me :)... Read more
Tenant
9th Sep 2022 (2 years ago)
F Holt
I was recently looking for a property manager in Luton and found that they have a very high rating. They have been very good to work with and very professional on every level... Read more
8th Sep 2022 (2 years ago)
A Kennedy
It was a nice experience and a smooth journey. Abid helped us a lot throughout the process and helped us with suggestions . Very professional approach throughout , no hidden clauses.... Read more
6th Sep 2022 (2 years ago)
S Kan
I've been in the process of buying a property in Luton for about 1,5 years and tried about every agency out there. The majority of estate agents I've met were barely out of school and usually had little knowledge about the property they presented or the real estate industry in general.
I was lucky to come across with Ideal Properties. Abid was extremely helpful in providing the necessary info and chasing all the concerned parties, which resulted in a very quick sale. The whole process with Ideal Properties took only a couple of months and made me a very happy home owner.... Read more
Buyer
3rd Sep 2022 (2 years ago)
A Schultz
Gina was very good at finding us the ideal place to rent. She called us and informed us about some really nice flats in Luton and also set up a viewing for us. It's been a relief knowing that we've got Gina to help us... Read more
Tenant
29th Aug 2022 (2 years ago)
A Renault
Gina is one of the most organized people I've ever worked with and she is always willing to go that extra mile. She always responds on time, even when she is busy... Read more
22nd Aug 2022 (2 years ago)
B Briggs
I would recommend this company to anyone who is looking for a professional and reliable property management company... Read more
Landlord
17th Aug 2022 (2 years ago)
M Brown
I've used Gina for a while now and I'm really happy with her work. I would highly suggest her to everyone... Read more
13th Aug 2022 (2 years ago)
O Gonzales
I wanted to say that I am very happy with the service I received from your company. You guys were very friendly and professional, and it was a pleasure to be in contact with you. Your staff are very knowledgeable and were able to answer all of my questions... Read more
10th Aug 2022 (2 years ago)
B Cooper
My first rental property was with them and they were really helpful. They had really great advice and they helped me with everything I needed... Read more
9th Aug 2022 (2 years ago)
D Walsh
I'm writing to thank Abid for all the hard work he's put into the management of my property. He's been an absolute pleasure to work with, always so helpful and reliable... Read more
9th Aug 2022 (2 years ago)
C Rogers
I was so impressed by the professional way the company handled my request. They were excellent at finding me the right tenant, and I am very happy with their service... Read more
5th Aug 2022 (2 years ago)
M Banks
This company is fantastic, they have been providing me with the best service whenever I need them. The staff have always been helpful and reliable and I would recommend this company to anyone looking for a property... Read more
28th Jul 2022 (2 years ago)
J Schwartz
I am very happy with Ideal Properties. They have been managing my property in Luton for a while now and have done an excellent job. The property is always kept on top of and I have never had any issues. They also provide regular inspections to make sure everything is in order. We couldn't be happier with the service!... Read more
27th Jul 2022 (2 years ago)
J Stanley
I am so thrilled with Ideal Properties! They found me the perfect tenant for my house in Luton, and Abid made the whole process so easy and stress-free. I would highly recommend them to anyone looking for a hassle-free rental experience.... Read more
26th Jul 2022 (2 years ago)
G Watkins
Ideal Properties has been amazing to work with! They are always quick to respond to any questions or concerns I have. They make sure my property is well-maintained and always have my best interests at heart. I would highly recommend them to anyone looking for a reliable property management company.... Read more
26th Jul 2022 (2 years ago)
F Norris
I rented my house out with Ideal Properties, and they were brilliant! They found suitable tenants quickly, and everything was handled very smoothly. I would definitely recommend them to anyone looking to rent their property in Luton!... Read more
14th Jul 2022 (2 years ago)
G Osborne
I am very happy with Ideal Properties. They have been managing my property in Luton for a while now and have done an excellent job. The property is always kept on top of and I have never had any issues. They also provide regular inspections to make sure everything is in order. We couldn't be happier with the service!... Read more
14th Jul 2022 (2 years ago)
R Robinson
The team at Ideal are very competent and honest, with excellent customer service. They are always happy to help you and offer support... Read more
13th Jul 2022 (2 years ago)
B Thomas
I have used these guys for all my property management needs, and I have found them to be reliable, efficient and professional... Read more
13th Jul 2022 (2 years ago)
R Byrne
Ideal Properties is very reliable and takes that extra time to make sure the client is receiving the full package and is satisfied. Abid bought me a new house in Luton at a really affordable price. I would highly recommend Ideal Properties for services.... Read more
13th Jul 2022 (2 years ago)
R Ruiz
I am so thrilled with Ideal Properties! They found me the perfect tenant for my house in Luton, and Abid made the whole process so easy and stress-free. I would highly recommend them to anyone looking for a hassle-free rental experience.... Read more
12th Jul 2022 (2 years ago)
C Smith
Ideal Properties has been amazing to work with! They are always quick to respond to any questions or concerns I have. They make sure my property is well-maintained and always have my best interests at heart. I would highly recommend them to anyone looking for a reliable property management company.... Read more
12th Jul 2022 (2 years ago)
D Padilla
I had the pleasure of meeting the manager at this company. He was very professional and friendly. He welcomed me with a smile and offered to help me find my dream property. I would highly recommend him to anyone who is looking for a professional and friendly estate agent... Read more
12th Jul 2022 (2 years ago)
G Watkins
Property management is something I have been looking for in the Luton area for a while now. I've found that the team at Ideal have helped me find a suitable property and offered high quality service to help me... Read more
12th Jul 2022 (2 years ago)
V Daniel
"I was interested in finding an Estate Agent to manage my property, so I contacted Ideal Properties. They were very patient with me and understood what I wanted and needed from them. They also helped
me find a good estate agent for my property"... Read more
11th Jul 2022 (2 years ago)
A Fernando
Ideal Properties helped us both sell and purchase homes in just sixty days. Abid is a master at deal-making. We sold far above the asking price and purchased way below the seller's original listing offer. Everything went smoothly from start to finish. Everyone on all ends ended up happy. Good communications were the key and he was professional in it. My wife and I couldn't be happier. We put our trust in what he told us and everything worked out to our benefit 100 percent. We highly recommend Ideal Properties... Read more
11th Jul 2022 (2 years ago)
M Detailing
Good one stop property finding service based locally and been around for many years.... Read more
10th Jul 2022 (2 years ago)
C Gonzales
I am extremely pleased with the way that Ideal Properties has managed my property. They have been very thorough and helpful both when accepting tenants and during the move in process. A big thank you to them for all their help!... Read more
30th Jun 2022 (2 years ago)
J Lynch
It was a great experience renting out our house in Luton with Ideal Properties. The process of setting up the tenancy agreement and getting our property ready for potential tenants was very easy, and there were no hidden costs.... Read more
30th Jun 2022 (2 years ago)
D Moreno
I decided to list my house with Abid, after speaking with him on the phone and finding out they were a reputable company. I had no problems with the sale and I was very impressed with the service.... Read more
29th Jun 2022 (2 years ago)
M Mow
I recently purchased a property through the help of Ideal Properties. They have been such an amazing company to deal with from start to finish! They took care of everything, including arranging for all the legal documentation and paperwork needed. I would recommend them to anyone!... Read more
29th Jun 2022 (2 years ago)
A Jackton
I found Ideal Properties to be very professional and understanding when it comes to my property. I would recommend them to any landlord who needs their property looked after. A special thank you to Abid who was very helpful.... Read more
28th Jun 2022 (2 years ago)
B Gray
I had a great experience with Ideal Properties. I was renting out my house in Luton, and they took care of me well. They made the process a lot easier and more straightforward. They are very organized and have a lot of knowledge when it comes to properties.... Read more
28th Jun 2022 (2 years ago)
J Simmons
I'm really happy with the service provided by Ideal Properties. As a landlord, it's great to be able to get my property listed online and see what it looks like in real life - I would have no idea without this service. The staff have been really helpful and professional throughout.... Read more
27th Jun 2022 (2 years ago)
E Byrd
From the moment I got in touch with IP, they have been incredibly helpful. They manage my property and also give me advice as to how to fix certain problems that have arisen. What's more, they are a fast and friendly team who always answer emails on time. I highly recommend them... Read more
26th Jun 2022 (2 years ago)
M Copeland
I've been using Ideal Properties for property management in Luton for some time, and I can't stress how much of a difference they've made. They manage all the tenants in my rentals with care and always advise me on what to do next, highly recommend... Read more
26th Jun 2022 (2 years ago)
F Zahra
Very good... Read more
25th Jun 2022 (2 years ago)
M shariyary
Excellent Service. I went to them through a recommendation and certainly wasn’t disappointed... Read more
27th May 2022 (2 years ago)
Nadia
Great customer service, very professional all round, Abid went above and beyond in order to assist us with the sale of our home. I would definitely recommend them.... Read more
Seller
27th May 2022 (2 years ago)
T K
Great place???? Polite staff!... Read more
27th May 2022 (2 years ago)
S Aamir
Good place... Read more
27th May 2022 (2 years ago)
J Gracer
Okay... Read more
26th May 2022 (2 years ago)
A Rahman
Very good service, would highly recommend to anyone looking to rent, sell or let a property.... Read more
20th May 2022 (2 years ago)
A Mohsin
Very professional people. Staff is fully aware about its business. Abid Bhai (G.M) is very polite and professional.... Read more
31st Mar 2022 (2 years ago)
S platt

Really helpful staff and friendly staff at Ideal Properties.
However 1 thing I would say is that they deal with Thornrest Properties who is the landlord of Wellington Manor. This place, in my opinion has a lot of safety issues mainly the fire alarm system(photos attached). f you are on the 3rd floor which is situated within the roof of the block it is very dangerous as all the windows in the communal staircase has metal bars and there is no way of raising an alarm if there is a fire except for the automatic smoke detection if that even exists/works. I am not sure how you will escape a fire as the windows even within the flats on the 3 floor only open on to the roof. Also we have found syringes and homeless person sleeping in the communal areas. As their back gate is usually broken / doesn't close then it is not that hard for these types of people to gain access. Also they have now refused to have any communication with me when I requested my deposit back after I left the property. They have refused to respond to my email request, will not provide exit inventory nor any reason why this is being witheld. I have now had to go through the deposit dispute process. If you are considering moving to Wellington Manor then my advice is DO NOT. Unethical landlord that has many dissolved businesses under the name of MR ALEEM AHMAD SIDDIQI who is also the same person that owns Thornrest Properties.... Read more
Tenant
8th Mar 2022 (2 years ago)
S Ismail
I had a good experience visiting the office with a friend to rent an apartment.
It is a friendly, full of smiles and welcoming people rendering services at their best.
No issues recorded so far in dealing with them.... Read more
Tenant
8th Nov 2021 (3 years ago)
J Nevins
Recently I had to let my property through Ideal Properties Ltd. Ideal Properties is far better than other agents I used in the past. The staff are incredibly efficient and friendly. They found a tenant for me within two weeks of advertising and the entire process was dealt professionally.
I would gladly recommend to any property owners to use the services of Ideal properties.... Read more
Landlord
7th Nov 2021 (3 years ago)
Angel
If u looking for a great agency ideal properties it is the best agency in Luton,personally i never finded more helpfull and kind people like there,thank you very much.... Read more
23rd Oct 2021 (3 years ago)
N Jain
I had rented a flat in The Parklands, Dunstable through Ideal properties. The staff has been very cordial and helpful. Any repairs that were required once or twice during my start were addressed promptly. To my surprise they never charged for contract renewal. Really good people to deal with.... Read more
Tenant
19th Jul 2021 (3 years ago)
? ???????
Very helpful and friendly staff! Helping any time with any problem! Its really IDEAL property!!... Read more
13th Jul 2021 (3 years ago)
? ????
Very good service. Excellent people and amazing environment. Always helping me with any problem. The house i am renting is beautiful and honestly it feels like home. Thank you for all your help.... Read more
Tenant
1st Jun 2021 (3 years ago)
M Rama
I used to rent a house in Ideal Properties for 3 years . Very good experience , lovely service , always there when I had an issue .
I left the agency because I had to move in London but i totally recommend it for everyone in Luton .... Read more
Tenant
10th Apr 2021 (3 years ago)
I iJ2
Ideal Properties were an incredibly efficient company to work with in finding a place to rent. My partner and I actually commented to each other a few times on how smooth they made everything. Abid handled our viewings and move and I found him to be incredibly helpful and attentive, making the whole process easy and helping us tailor our offer. I'm very impressed and would absolutely recommend Ideal Properties.... Read more
Tenant
10th Apr 2021 (3 years ago)
M Khan
I have been a customer of ideal properties for the 10 years and I have found them to be highly professional, they have provided me with exceptional service consistently over years. I highly recommend any landlords that looking for piece of mind... Read more
Landlord
17th Mar 2021 (3 years ago)
M ky
Really good service. I used to rent a house for 3 years and every time I had an issue, they have always been there to sort things out effectively and fast. I highly recommend them.... Read more
13th Mar 2021 (3 years ago)
V Kopali
I rented a house from Ideal Properties for over two years. They always help me with every issue and they are very professional and friendly. Excellent communication with every staff member. I highly recommend them.... Read more
Tenant
2nd Mar 2021 (3 years ago)
A Tare
You are the best . Dealing with you is the best think i've ever done .
Many thanks !... Read more
2nd Mar 2021 (3 years ago)
E Sakayam
Excellent estate agents, we have been with them for countless years and they have always been diligent to resolve issues and mediate with our landlords. Very happy with their service.... Read more
Tenant
8th Feb 2021 (4 years ago)
L K
WORST CUSTOMER SERVICE!!!!!! The worst management team to deal with ever. Not fixing problems in the house on time and have no respect for the tenants at all. They shy away from delivering their duties and try to tell me how I ought to speak to them after calling them more times asking for the service to be delivered. They think they are allowed to be rude but take it as an offense when you respond back in a rude way.... Read more
Tenant
11th Jan 2021 (4 years ago)
I Khan
Nice people to deal with.... Read more
6th Jul 2020 (4 years ago)
R Yasin
I have been very impressed with the service I have received from Ideal lettings. Mr Abid has been handling the letting and care of my property for a few years now and he deals with any arising issues swiftly and most professionally. Mr Abid will always make time to talk to you if you have any concerns about your property and will clearly communicate with you any work that has been undertaken in your property for your benefit. Ideal Properies is a reliable letting agent that works hard to give you peace of mind in the management of your hard earned property:)... Read more
Landlord
9th May 2020 (4 years ago)
J Horn
They were exceptional. Would totally recommend them... Read more
19th Mar 2020 (4 years ago)
F Murray
Very happy with the service... Read more
4th Mar 2020 (4 years ago)
R Gibbs
Great Company.
Just handed the keys to my property over to them and they handled everything superbly.... Read more
Landlord
22nd Feb 2020 (4 years ago)
Tokardi
I noticed a lot of changes in this property agency recently, thats why I decided to correct my feedback to them. Very professional attitude . I noticed that the lady who was picking up the phone and scheduling tasks is not there anymore and things are going smoothly. Well done guys. I will definitely will use your services in the future!... Read more
11th Dec 2019 (5 years ago)
A Sajadi
I have previously used other estate agents and have had roller coster of a time with them. Recently purchased a property through Ideal Properties and I can honestly say that they made the process so easy and stress free. I want to thank the management team for putting up with me even when I'd call out of office hours. I would definitely use them again.... Read more
Buyer
29th Jul 2019 (5 years ago)
D Holly
Unreliable, do not return phone calls... Read more
29th Oct 2018 (6 years ago)
M Brasa
Very good experience. They were ready to help in everything I needed as a tennant. Very understanding wirth my needs. Had no problem whatsoever. Would recommend this agency for letting in the area.... Read more
Tenant
28th Aug 2018 (6 years ago)
L Alcock
Whilst renting with Ideal Properties I had an unfortunate change in my circumstances and found the staff to be very accommodating towards my situation. I have nothing but appreciation and praise for them.... Read more
Tenant
11th Aug 2018 (6 years ago)
N S
Pleasant experience. Everything was done quickly and all our request such as cleaning of the garden and a new washing machine were taken care of promptly.... Read more
8th Aug 2018 (6 years ago)
Annykissme
The worst agency ever. They didnt fix the problems from the house, there s no respect to the tenants. I never rent from them anymore.... Read more
Tenant
25th Jul 2018 (6 years ago)
S Philimore
I own a property which I let out, and Ideal was recommended to me by a friend.
I can truly say that I have received an outstanding service throughout from these guys.
I would genuinely recommend them.... Read more
Landlord
13th Jul 2018 (6 years ago)
V Addio
Stay away from this agency, the Indian girl sitting in there is a big liar. That can't even lie properly.... Read more
5th Jan 2018 (7 years ago)
A Avinash
The worst properties agent I have ever dealt with in my life. They have setup shop simply to fleece people.... Read more
20th Nov 2017 (7 years ago)
E Redhead
Disgraceful. Appalling customer service from all, especially Rabiyah, who insists they will call you back in half an hour / an hour (happened on more than one occasion) and don't bother. Constantly interrupting when you're speaking and then continued to be so rude. I have never been spoken to in such a way and this woman needs sacking!! Double standards for different tenants... Again, a disgraceful company who I wouldn't recommend to my worst enemy. Avoid at all costs!!... Read more
Tenant
26th Oct 2017 (7 years ago)
M Dowling
Fantastic Service
I have let my property out through these guys and must admit that I am very impressed.
Will definitely be using them again.... Read more
Landlord
9th Oct 2017 (7 years ago)
J Sims
I have lived in a property through Ideal Properties for approximately five years now and will unfortunately be leaving due to our offices relocating. I would like to say that in all the years that myself and my family have lived at our house we have received a service which is nothing short of extraordinary.
On occasions they have even stayed late in the office in order to resolve any issues that may have arisen.
I have recommended Ideal Properties to friends and family who have also been extremely pleased with the level of service and how the staff are willing to go the extra mile.
Sorry to be leaving them!... Read more
Tenant
5th Oct 2017 (7 years ago)
J Pepper
Simple thieves.Be aware they will steal your deposit regardless in what condition you leave the flat.It is really not worth to rent anything through them.Re... Read more
Tenant
20th Sep 2017 (7 years ago)
K Shannon
These people are rouge traders. Ideal Properties Limited are not regulated members of the National Approved Letting Scheme, UK Association of Letting Agents or The Ombudsman Services. A clear indicator that they are fraudsters and rouge traders. Please be vigilant do not let your property through these people, or make the mistake of letting a property from them, like i have. I have now needed to apply to court as i am tied into a 6 month contract for a property which is dangerous to live in. Ideal Properties' employees do not reply to emails or return calls. They are crooks who will lie and cheat to receive their money, and will shy away from their duties knowing that they are not regulated and action can be taken only through the courts at the tenants expense. Please protect yourself from these criminals and stay well away from their Luton office.... Read more
Tenant
26th Jul 2017 (7 years ago)
K goswami
Would like to recommend this agency as I have been renting from them for the last few months and till this day I have had a very good service from the staff whom are very friendly and attentive to my calls.... Read more
Tenant
14th Mar 2017 (7 years ago)
E w
Very friendly and personal service. They office staff is helpful and informative. I found the house through the estate agents and still renting it today. Recommended... Read more
Tenant
14th Feb 2017 (7 years ago)
K Miernik
We enjoyed your placement and counseling. We could always count on help from the office. With the assigned tasks fulfillment smooth and timely manner. The office staff are very committed to their work and polite.
We recommend office as very good and recommend it to your future customers.... Read more
6th Feb 2017 (8 years ago)
G Herrera
I rented a property from Ideal Properties for 2 years and I must say I found them to be a very professional team, I had a few issues with the locks on my windows in a couple of occasions, rang them and to my surprise the job was dealt with on the same day. I've had bad experience with previous landlords back in London so I was not expecting them to run to my call so quickly, on another occasion I had a problem with a pipe in my shower room, again to my surprise the job got done within a couple of days. I moved out only because the Landlord wanted to move back into the property otherwise will still be there as I had so much support from the staff back at the office and was able to speak and connect with anyone who would take my call, very friendly and approachable staff, so I'm happy to recommend them for their high standards in keeping good relations with their tenants and for being pro active in every sense of the word.... Read more
Tenant
6th Feb 2017 (8 years ago)
Z Khan
Excellent & Professional Service as always! I had an issue with my shower and my Landlord made sure that the issue was resolved within 24hours. Couldn't recommend them enough :)... Read more
Tenant
6th Feb 2017 (8 years ago)
R Dada
Unbelievable how rubbish they are. Wouldn't even give them one star if that was possible.
Dealing with them was such a nuisance. We rented off them for over two years; paid our rent on time every month, yet getting even the slightest out of them was nothing but a pain.
They'll try and pinch you for your deposit too, with no justifications.
Stay far away from them. I wouldn't trust them with a pen, let alone a property.... Read more
Tenant
8th Dec 2016 (8 years ago)
A Minhas

I rented a flat from Ideal properties at Kiln Way for over 2 years. Their service was absolutely shambolic despite us paying rent on time each and every month.
- Communication was highly inadequate (never responded to emails or returned calls).
- Took over 6 months to replace dishwasher, in the end we had to chase ourselves. Fly tipped old one and never arranged for council to pick it up despite several reminders over email and phone.
- Never arranged any visits during entire tenancy to review state of the flat and provide feedback in relation to wear and tear. Once we checked out, they didn't want to return any deposit and wanted to improve flat at our expense by claiming the carpets were stained and walls needed paining. Carpets were already stained and walls were never freshly painted at the beginning of our tenancy. We had to go to deposit protection to get our deposit money back, which was returned almost in full.
- Extremely complacent and highly irresponsible. Wasted my time but I made sure I got my deposit back. Avoid using any of their services at all costs. I personally will never use their service again.... Read more
Tenant
17th Nov 2016 (8 years ago)
A Freitas
The customer service sucks. I have been calling them every week to rent a flat and every week they told me to call in next week. I called them for 2 months and they told when the flat was refurbished they will call me back. I wait another week and called again, and the answer I ve got is that the flat is not available anymore. Is a really bad thing to do, and they didn't call back as promised. They do not keep their words.... Read more
Tenant
28th Oct 2015 (9 years ago)
J P
I wish I could give less stars. These guys rented my property very quickly, but over the past 18 months the rent has been late every month. Unsuprisingly they still take their management fee. You certainly get what you pay for folks.......be aware.... Read more
Landlord
18th Dec 2013 (11 years ago)