C Taylor
Awful letting experience.
Would not recommend.... Read more
Tenant
20th Jan 2025 (21 days ago)
G (M1GEO)
Andrew, Matt and the team made buying a property very straight-forward. Easy to deal with, good comms, and fast acting. Thanks.... Read more
Buyer
3rd Dec 2024 (10 weeks ago)
K Smithson
Keeley's were always helpful, consistent and quick to respond through a protracted house purchase. Thank you to Matt and Andrew for being such a positive part of a stressful experience!... Read more
Buyer
2nd Dec 2024 (10 weeks ago)
R Kanbur
Keeleys gave an efficient and highly personalized service which took account of our particular circumstances as the sale process evolved. Highly recommended!... Read more
Seller
2nd Dec 2024 (10 weeks ago)
M Hawes
Great personal attention.... Read more
29th Nov 2024 (10 weeks ago)
H Mulcrone
Having had many experiences with estate agents over the years, I was blown away by the service and professionalism which I received from Keeleys sales. In particular the tailored, personal approach from Andrew and Matthew stands out as going beyond and above. They sold my house quickly and kept in regular communication all the way through the sales process. Highly recommend.... Read more
Seller
28th Nov 2024 (11 weeks ago)
C tremayne
Having recently sold a property with Keeleys I cannot recommend them highly enough. They have exceeded expectations from initial contact with Andrew, through to completion. Communication has been excellent, throughout the process both with myself and other parties involved in the sale. Andrew and Matthew have gone above and beyond to help me with this house sale from the initial advice, preparing the property for sale, and producing superb online marketing material. They ensured we found the right buyer (yes we had a choice!) and saw the sale right through to completion. Without doubt the best experience I've had with a house sale; I will use them next time and strongly recommend you to try them too. Thank you to all the Team at Keeleys.... Read more
Seller
24th Sep 2024 (20 weeks ago)
G Wheeler
Untrustworthy and incompetent beyond belief. Fed me a pack of lies that ended with a Section 21 and homelessness. If you're looking for a rental, look elsewhere.... Read more
Tenant
31st Jul 2024 (6 mo. ago)

I cannot recommend Keeleys Sales Team highly enough. Andrew and Matthew were very genuine, professional and knowledgable. They gave me some great advice when taking on the sale to maximise the property potential and they supported me greatly with works that were required. I was extremely pleased with the marketing which lead to lots of enquiries and then productive viewings. The knowledge of the local market proved invaluable, ensuring that a sale was agreed in good time with the right buyer - I had a choice! Once the sale was agreed the process has been straight forward with Keeleys working seamlessly with the buyer, Solicitors and myself to ensure I was fully informed throughout the process.
I have rented properties with Keeleys for many years and have been very pleased with their professionalism and transparency. The Lettings team are a tough act to follow but I have to say the Sales Team match them.
A very honest and professional team that I would wholeheartedly recommend to you.... Read more
Seller
8th Jul 2024 (7 mo. ago)
G Beber
I have been involved with Keeleys for several years as a landlord initially and then as a seller. I have found them to be very efficient and professional across the board. My sale was not the easiest but Matthew and Andrew were always consistent and I never felt my sale was not a priority to them. Always kept me well informed, and always responded timely to any calls or emails. I highly recommend their services.... Read more
Seller
3rd Jul 2024 (7 mo. ago)
E Blackwell
Keeleys have been incredibly helpful since the first phone call arranging to view the property. They are prompt to respond when contacted and helped us to chase up the solicitors. When we wanted to take measurements of the property, they were more than happy to accommodate this. I would happily use their services for buying or selling again!... Read more
Buyer
23rd Jun 2024 (7 mo. ago)
Since first showing us around the property, Keeleys have been so helpful. They were able to answer any questions we had, showed us back around the property when we wanted to take measurements, helped to chase up solicitors and have been generally so kind. Also incredibly knowledgeable about housing in the area when inquiring on behalf of a friend needing to rent. I would not hesitate to use their services in the future for buying or selling!... Read more
Buyer
23rd Jun 2024 (7 mo. ago)
Jack
Absolutely amazing, everyone is polite and helpful! Would recommend!... Read more
I have been renting through Keeley's for several years, i can not fault the staff they are always friendly and ready to help in any situation that arises. Would highly recommend Keeley's for lettings.... Read more
Tenant
6th Jun 2024 (8 mo. ago)
L Santos
DO NOT RECOMMEND ! DO NOT HERE!
I’ve rented a flat from Keeleys last year(2022), when winter started the second bedroom had black mould and didn’t heat properly. After a few emails back and forward was sent out instructions to clean the bedroom. The black mould was never sorted! End up moving out but because I signed an extra paperwork apart from my contract they have charged me for the empty flat! Bad experience end up stealing half of my deposit! People have no morals!
Don’t sign anything extra ! Only your contract!! If you have black mould just call the expert and issue a claim!
To answer today’s reply I did everything you asked and the black mould didn’t disappear and the temperature issue wasn’t solved, good luck for the new tenant!... Read more
Tenant
17th Apr 2024 (9 mo. ago)
Back in 2010 I engaged Keeley's as Letting Agents for my 4 bed town house in Ely.
They never, ever once let me down. We had good tenants throughout the 13 years they acted as our agents, without a break in rental income. They resolved every issue, engaged contractors and repair people as and when necessary, and always after consulting with us, and nothing was ever any trouble. So when we decided to sell the property earlier this year we asked them to take up the challenge. Again, with wise and expert advise from Andrew Berry and Matthew Mulcrone, the whole experience was positive and we sold the property quickly and for nearly the asking price. They kept us informed all the way through the process; they helped keep the sale going and it was concluded quickly and without stress. I simply could not recommend Keeley's and the whole team more highly. In 13 years of service, their attention to detail and professionalism from everyone never faltered.... Read more
Landlord
23rd Sep 2023 (1 year ago)
Horrible experience, they don't answer emails, very poor communication. Wanted to rent a house in Ely but gave up and they couldn't care less about you as a renter. Use anyone else in Ely, Keeleys don't know how to answer simple queries. Useless and slow... Read more
Tenant
19th Jul 2023 (1 year ago)
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(Translated by Google) The only agency that is really ready to help with rental housing. And not like everyone else just shrug. ... Super
(Original)
???????????? ???????? ??????? ????????????? ?????? ?????? ? ??????? ?????. ? ?? ??? ??? ????????? ?????? ???????? ??????. ... ?????... Read more
13th Apr 2023 (1 year ago)
? ?????????
Polite and courteous employees who will be happy to help you... Read more
8th Apr 2023 (1 year ago)
B C
Very very poor service when trying to find a rental after putting my own house on market to sell. They say cannot help until we have completed sale on day, does not work like that, would need at least 2 to 3 weeks notice to find a place. Where would we put our stuff, where would we redirect our mail to, would need 5 days notice to inform royal mail for redirection. Just really really poor service. They would have made me and my family homeless on day of completion.... Read more
3rd Jul 2022 (2 years ago)
K wright
With the demands that have been put on the rental businesses in theses past couple of years, we were so impressed with the accessibility and responsive team at Keeleys in Ely. Right from our first contact in requesting a viewing and the approach throughout our tenancy the team have been very efficient, helpful, friendly and professional . These qualities are so reassuring and greatly appreciated.
We would like to thank you and your team for all your efforts on our behalf and we will highly recommend your services.... Read more
7th Jun 2022 (2 years ago)
A Alexxx
Is the worst estate agents in Ely they very rude never recommend!!!... Read more
1st Jun 2022 (2 years ago)
J Brooks
Keeleys were my estate agents for two years whilst I lived in Haddenham and never had any issues. As a tenant, the moving out process was simple and received my full deposit back promptly. Would recommend to any tenant who is interested in renting a property through Keeleys!... Read more
Tenant
15th Oct 2021 (3 years ago)
V Katariya
We were the tenants for a property managed in Ely. The experience with letting agency was horrific, while they squeezed out every bit of money even at the end of the tenancy by finding excuses. Winters were harsh, as the property didn't have any insulation in general (including under the carpets). And with very old storage heaters the bills were very hefty and unaffordable. The landlord was not supportive to get things fixed. Would not recommend letting through this agency.... Read more
Tenant
19th Jul 2021 (3 years ago)
R Weide
Very helpful and friendly... Read more
25th Jun 2021 (3 years ago)
J Burton
As a tenant I had a really good experience with Keeleys. Their team is friendly, personable and responsive, and both checking in and checking out were very easy and straightforward processes. Would have no qualms at all about renting a property from them again.... Read more
Tenant
1st Apr 2021 (3 years ago)
P Kachellek
The worst estate agents I have ever had the misfortune of dealing with. Let us live in a house infested with rats, the landlord allowed us to move into a house where the bath would leak (still hasn't been fixed) and get into the electrics and make the power go out. Don't ever rent with them, it's been the worst experience of my life... Read more
Tenant
11th Nov 2020 (4 years ago)
Sioux
Very poor service for the vendor. We went to view a property in Littleport they didn't ask our details, phone no, whether we'd sold etc. The vendor could have been showing anyone round. Also no follow up for vendor, no phone call asking us what we thought- nothing. The vendors will be wondering why its not selling.... Read more
Seller
16th Dec 2019 (5 years ago)
M Graves
The team at Ely are great, very helpful and always polite, special mention for Barbara and Kate who always go the extra mile. Thank you.... Read more
30th Oct 2019 (5 years ago)
S Macedo
Had a booking viewing in Ely and no one showed up. No email or phone call. Im.extremlvery disappointed it looks very unprofessional.... Read more
1st Aug 2019 (5 years ago)
J Davis
Best letting agent that I've ever dealt with. All the staff are lovely and treat you (as a tenant) with great respect.... Read more
Tenant
30th Jul 2019 (5 years ago)
B Sheerin
Fantastic letting Agents, they have been managing the property we have been in for the last 2 1/2 years. They always get things fixed ASAP and are very professional... Read more
Tenant
18th Mar 2019 (5 years ago)
S Mann
Myself and my partner recently moved into a house using Keeley's as the agent. It has been an amazing experience. Everyone was so friendly and keen to help with any queries we had. From the viewing with Emma (who is very funny and relatable) to the paperwork side with Veronica, it was a very pleasant experience. We were also very lucky with the timeframe from application to obtaining keys and it could not have been done without the great help from Veronica! Highly recommended for anyone looking to move house for a trouble-free experience!!... Read more
Tenant
30th Jan 2019 (6 years ago)
I Lindahl
The best letting agents in Ely by far. We had viewings with three agents before settling on a property through Keeleys. While the other two failed to communicate important information for viewings (or even have the bloody keys for the property), through the whole process Keeleys were incredibly communicative and clear. Only been in our house a couple weeks so far, but so far so good!... Read more
Tenant
12th Aug 2018 (6 years ago)
K Micklethwaite
Choosing an estate agent can be worrysome but Keeleys are a lovely estate agent to go through. Friendly, polite, and also very responsive. I cannot fault them in any way and was sad to leave. They also made my check out process very smooth! Highly recommend :)... Read more
28th Jul 2018 (6 years ago)
K Smith
As a potential tenant, you would have thought letting agents would be prompt in arranging viewings.
Sent several requests through Rightmove and they haven't even bothered to respond.
Obviously don't need tenants then!... Read more
26th Jun 2018 (6 years ago)
M Jonkisz
We were renting a property in Ely through Keeleys for a year. I must say it was a refreshing experience to the usual treatment you get in Cambridge. Lovely and helpful staff, no crazy requirements or outrageous fees.... Read more
Tenant
9th Jun 2018 (6 years ago)
M Barrand
Unhelpful, disorganised and disinterested. They lost our initial application email but were aware that we had paid the referencing fee yet didn't bother to get in touch with us. They were not willing to be helpful and were very cold and patronising throughout our application process.... Read more
6th Jun 2018 (6 years ago)
N Widdowson-Kay
Kelley’s have managed my rental property in a Ely since 2010 and I am delighted to say that the relationship has been excellent from the beginning. 7 years on ( nearly 8!) I have never had cause to complain nor have I ever had a need to do anything but confirm what Keeley’s suggest in regard to my property. The property is monitored and maintained to the high standard I expect and the tenants have always been ideal.
I have no hesitation in recommending Keeley’s Letting services to anyone with property in the region. Compared to the stories I hear from friends with properties with different letting agents, Keeley’s are exceptional.... Read more
Landlord
13th Jan 2018 (7 years ago)
M mulcrone
Very professional from start to finish! Loved the personal touch of the business owner meeting with all new Landlords and taking all confusion out of letting your property for the first time. Our tenants are very happy with their service too so will definitely recommend.... Read more
Landlord
11th Jan 2018 (7 years ago)
C C.
I'm currently a tenant in one of their properties and was a tenant of theirs in another property before that. They've always been very friendly and helpful and are extremely prompt to respond to queries and requests.... Read more
Tenant
16th Oct 2017 (7 years ago)
V Poultney
Very helpful, professional and friendly experience. I have viewed a couple of properties with them.... Read more
25th Aug 2017 (7 years ago)
D Kings
The man i spoke to was very rude.... Read more
26th Jul 2017 (7 years ago)