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© GetAgent Limited 2025
- William H Brown - Ely
William H Brown - Ely
Closes at 6:00pm
6 Forehill, CB7 4AF
Since 1890, William H Brown have been an industry leader in estate agency, across a network of branches. Our Ely team uses their knowledge and experience to create bespoke marketing plans, ensuring your property journey is both effective and personalised. Whether you’re looking to sell, let, buy or rent, we can help! Plus, we can provide you with access to all those additional property services that you’ll need along the way.
Opening hours
- Monday 9:30am - 6:00pm
- Tuesday 9:30am - 6:00pm
- Wednesday 9:30am - 6:00pm
- Thursday 9:30am - 6:30pm
- Friday 9:30am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
William H Brown - Ely Reviews (85)
Have you used this agent?
75%
6%
2%
2%
14%
All (85)
Seller (24)
Buyer (22)
Landlord (0)
Tenant (0)
General (39)
S fung
The whole team upkeeping me informed on the most current available property and made swift response to my request. Dilan is sincere and presentable. We had a positive viewing experience.
12th May 2025 (8 weeks ago)
L Howe
Smooth mortgage process with Joe Gunn-Robert’s - thank you!
11th May 2025 (8 weeks ago)
H G
They sent a chap named Alex Turner to show me a home in Ely and my mate and I were so impressed. It makes you want to buy a home when you aren't dealing with pushy, disinterested, and uninteresting agents. Bravo to WHB Estate Agents in Ely for trusting and giving hardworking young lads with great futures a chance to learn the trade. Thanks Alex!
9th May 2025 (9 weeks ago)
P Nye
Joe has been a pleasure to deal with in relation to organising a new mortgage for us, prompt, informed and a real delight with our best interests at heart.
Thanks Joe.
Paul and Sarah
29th Apr 2025 (10 weeks ago)
L Littlefield
Trying to book a viewing and nobody will answer the phone. Very poor service. I’m glad you are not selling my house
11th Apr 2025 (13 weeks ago)
K Begum
The team at William H Brown supported us with a very quick sale of our property as we were on super tight timelines. The process has been very efficient and, although we are still pending completion we are very confident our timelines will be met. In addition the team provided us with both mortgage and conveyancing services as well as mortgage insurance. The mortgage through William H Brown was better than the deal that we offered by the bank as it was aligned closer to our requirements. Thanking Charlotte, Ruby, Brad and Joe for their support and would highly recommend them for one stop shop for these services.
Seller
9th Apr 2025 (13 weeks ago)
E Porter
Joe is friendly, knowledgeable and always happy to help. Recommended.
14th Mar 2025 (17 weeks ago)
S webb
Fantastic experience, staff are very friendly & professional. They made my whole buying experience very easy, will definitely be using them to buy & sell again in the future.
Buyer
4th Mar 2025 (18 weeks ago)
E Davis
Ruby was fantastic from the moment I phoned to the house viewing and answering our difficult questions! She was friendly and proactive from the off-set with no request being too much hassle for her.
4th Mar 2025 (18 weeks ago)
J Harman
Responsive, friendly and knowledgable!
26th Feb 2025 (19 weeks ago)
S Varghese
Iam still awaiting my last section of buying process. Iam a first time buyer. Katie C, my mortgage advisor is constantly guiding me through the process from the beginning. I believe trust can be build through open and transparent conversation and. Katie is unexpectional in her job role and it should be appreciated.
Many thanks,
William Brown & team,
Newmarket
Buyer
20th Feb 2025 (20 weeks ago)
Anonymous Home Buyer
Katie helped me obtain a mortgage which enabled me to buy my lovely home. Katie was helpful, friendly and kept me up to date with the whole process and made what normally is a stressful time very easy. I could not recommend anyone higher than this lady. Thank you Katie
Buyer
20th Feb 2025 (20 weeks ago)
A Wilding
Dealing with William H Brown in particular Bradley and Ruby has been brilliant. Regular contact, quick to sort things out and no pressure from them like other estate agents. Things have been really easy to get our house on market and sold. Would highly recommend them.
Seller
19th Feb 2025 (20 weeks ago)
O Mills
joe gun helped us secure a mortgage with alot lower apr than our other broker, he was great to deal with, would highly recommend to friends and family 100%, I was sure to begin with a lower apr wouldn't be possible but I was totally wrong, very thank full.
3rd Feb 2025 (22 weeks ago)
P Lost
There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves.
I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property.
From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing.
We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property.
When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no.
They changed staff like I changed my underpants, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf..
The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. Totally unprofessional. He should have been working in our favour not our buyers.
We had been moved out 7wks and we have since found out that the buyers have finally moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged.
So to wrap up my review of William H. Brown, Estate Agents, Ely.
We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about.
I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.
30th Jan 2025 (23 weeks ago)
M Buczek
Exceptional customer service! Joe Gunn- Robert's has dealt with my mortgage application and I wouldn’t go anywhere else. The customer service received from Joe was above and beyond - he was quick to respond, extremely knowledgeable, kept me up to date with the process and was with me every step of the way. The whole mortgage process was simple and efficient. Thank you Joe!! ??
8th Jan 2025 (6 mo. ago)
K Gration
A great experience working with Joe Gunn-Roberts, he made the first time buying on my own very straight forward and guided me through all the steps thoroughly. Highly recommend Joe for mortgage advice.
Buyer
12th Dec 2024 (6 mo. ago)
N Dsouza
100% I recommend William Brown, they have been supportive throughout the process. Helped to solve problems whenever we got an issue. Answered all our enquiries.
Thank you
12th Dec 2024 (6 mo. ago)
L jewell
Cannot recommend Joe Gunn-Roberts enough throughout this whole process. He has so helpful, knowledgeable and provided support whenever needed. Especially being a first time buyer the whole process was stress free and I genuinely can’t thank him enough. Thank you again.
Buyer
19th Nov 2024 (7 mo. ago)
T Harris
I had the pleasure of working with Joe Gunn-Robert’s and I can confidently say that the experience exceeded my expectations. From the very first consultation, he made the entire mortgage process clear and straightforward, taking the time to explain all my options and answer every question I had, no matter how small. Joe was extremely knowledgeable, professional, and always quick to respond, making me feel supported every step of the way. I highly recommend Joe to anyone looking for a trustworthy and reliable advisor!"
17th Nov 2024 (7 mo. ago)
S Watson
Highly recommend Joe Gunn-Roberts. He contacted me at a time where I didn't think it was quite possible yet to buy my own house but thanks to his knowledge, guidance and support i secured a mortgage and a new home! I genuinely can not thank him enough. The whole process has been so smooth and easy. Thank you again!
Buyer
30th Oct 2024 (8 mo. ago)
Anonymous Home Buyer
Joe is great an adviser id recommend good advice and knowledge didn’t feel rushed into things
Buyer
19th Oct 2024 (8 mo. ago)
L Amas
Bunch of liars and con artists. Genuinely left me with trust issues. Save yourself the pain these guys don't have a single shred of integrity.
5th Aug 2024 (11 mo. ago)
E Rose
When we arrived to view the property at New Orchard, due to access problems for our requirements, Ola and Josh were more than happy to show us around another one. Also we were approached by a resident who is going to be on the market with William H Brown! Considering all our interactions with this agency, I would certainly recommend them. And hopefully we will find our forever home with them.
26th Jul 2024 (11 mo. ago)
A Derham
Worked with William H Brown Senior Mortgage Consultant Joe, he was excellent. Very knowledgeable providing lots of advice and answering many questions, would recommend for anyone moving home or as a first time buyer.
15th Jul 2024 (11 mo. ago)
E McParland
As first-time homebuyers, we couldn't have asked for a better experience than the one we had with Joe Gunn-Roberts and William H Brown Estate Agents. From our initial meeting, Joe was incredibly knowledgeable and patient. They took the time to explain the various mortgage options available to us along with other aspects of buying a home such as home insurance and income protection. They provided clear and personalised advice, ensuring we made informed decisions every step of the way, and fully understood them. Joe also kept us informed throughout the entire process, which made the process as stress free as possible for us.
Buyer
14th Jul 2024 (11 mo. ago)
J Pell
James was helpful, friendly, polite and efficient. Thank you
6th Jul 2024 (1 year ago)
F Schoustra
Bought the house 14 years ago with help of WHB, and sold it through WHB! They have been fantastic, advising on the right price and adjusting the pricing strategy very effectively. WHB staff went out of their way to accommodate numerous viewings and sold the house for the right price and in good time.
Seller
4th Jul 2024 (1 year ago)
Eloise
Joe and Ola were both fantastic and very helpful throughout the process of us buying our first house.
Buyer
29th Jun 2024 (1 year ago)
Anonymous Homeseller
I did feel at times that I was chasing them for viewing feedback
Seller
17th Jun 2024 (1 year ago)
G Crichton
Our mortgage situation was unorthodox, but Joe Gunn-Roberts guided us through the complexities of our peculiar situation. He was able to find the handful of mortgage products that suited us and it is likely that without him we wouldn't have been able to find a suitable product. He was communicative throughout the process and was always well-informed. He had a realistic view of what would work and what he could make work for us. Finding and applying for our mortgage was a positive experience with Joe!
6th Jun 2024 (1 year ago)
D Duddy
We have just started the process of putting our home on the market for sale, up to now we are happy with the professional way we are being treated but it is early days. It would be better the a review is given at a much later stage of the process. I will review again when I have had more to go on. Up to now I am pleased with the progress.
Seller
28th May 2024 (1 year ago)
Y Sunflower
The whole team is highly professional. Bethany Brook is a valuer of the highest expertise. She is competent, polite, and very personable. I commend this whole team and recommend using their services.
26th May 2024 (1 year ago)
G Rose
Joe went above and beyond chasing multiple people over a few months to get the mortgage sorted for myself! Would recommend.
Buyer
24th Apr 2024 (1 year ago)
S Mowatt
Good services, booked in for a viewing the day after I called, agent on time, very helpful
22nd Apr 2024 (1 year ago)
S Asim
I have dealt with Joe Gunn-Roberts Mortgage consultant in the Ely branch. He is knowledgeable, helpful and approachable. I am a first time buyer I would high recommend him.
Buyer
11th Apr 2024 (1 year ago)
M Turnock
Joe has been a great help in finding the right mortgage for me and also helped a lot with with a very difficult purchase, although we did not go with the house in the end Joe has been a BIG help with our new purchase. Thank you Joe and Ellie for your efforts
Buyer
4th Apr 2024 (1 year ago)
R gambie
Ola was very efficient and knowledgeable
28th Mar 2024 (1 year ago)
M Wilkinson
The staff at Brown's make me feel 'looked after'. They are always ready to explain things and answer any queries I may have. They help lower the stress of buying and selling by always being at hand to listen and support you
Seller
25th Mar 2024 (1 year ago)
T Littlewood
Excellent help and advice from Ethan with regard to valuation of our house to sell and complemented by a breadth of knowledge of the local area
Seller
20th Mar 2024 (1 year ago)
J bolton
Joe was very professional, helpful and courteous. Made it all very easy. All round very good experience.
19th Mar 2024 (1 year ago)
L Easey
I met with Joe for an initial mortgage appointment and he was really great. Very knowledgeable and gave lots of advice and information. Highly recommend.
12th Mar 2024 (1 year ago)
Natalie
I had a valuation but I never heard anything since they came over. I was promised a response within a day or two but it's been over a week now without an email or call. They were pleasant when they spoke to me but I don't consider myself being a priority. The fees are also too high considering I'm selling a Shared Ownership property.
Seller
12th Mar 2024 (1 year ago)
A Galka
Joe at Ely branch been brilliant from start to finish with helping to find my dream home to mortgage application and everything else in between. Highly recommend !!!
Buyer
28th Feb 2024 (1 year ago)
A Eleanya
In my experience with Joe Gunn-Robert, I found his service to be truly outstanding. As a first-time buyer, Joe’s patience and availability were invaluable. He expertly guided me through the mortgage process, ensuring I understood every step. Joe’s dedication to finding the best options for my needs and his professionalism throughout the process were commendable. Thanks to Joe’s expertise and support, I am now a homeowner. I highly recommend Joe to anyone looking to navigate the housing market.
Thank you
Buyer
26th Feb 2024 (1 year ago)
Anonymous Home Buyer
In my experience with Joe gunn- Robbert, I found his service to be truly outstanding. As a first-time buyer, Joe’s patience and availability were invaluable. He expertly guided me through the mortgage process, ensuring I understood every step. Joe’s dedication to finding the best options for my needs and his professionalism throughout the process were commendable. Thanks to Joe’s expertise and support, I am now a proud homeowner. I highly recommend Joe to anyone looking to navigate the housing market.
Thank you
Buyer
26th Feb 2024 (1 year ago)
R Ruhomah
Joe Gunn-Roberts, Mortgage Consultant Ely Branch has provided comprehensive advice to us with a personalised approach. He is knowledgeable, approachable and helpful. Thank you very much Joe.
26th Feb 2024 (1 year ago)
A Petkov
Great communication, very helpful and honest agents.
17th Jan 2024 (1 year ago)
L Wakering
fabulous, attentive service.
15th Jan 2024 (1 year ago)
B Nyamande
We have been supported by Joe Gunn-Roberts, Mortage consultant Ely Branch to apply for two Mortages and both applications have been successful. The process has been successful due to him going the extra mile and really thinking outside the box to make it happen. He is really a true professional, really taking time to get to know our needs and then tailoring them to available products on the market.
He has really given us the opportunity to start our property ownership journey on a good note .
We Highly recommend Joe and are very thankful .
Buyer
12th Jan 2024 (1 year ago)
E Knight
Great service, very fast and proactive.
8th Nov 2023 (1 year ago)
O Menon
We had a very positive experience with Ely's WHB. The whole team has been supportive and easy to communicate with, which was perfect for us as first-time buyers. The sales negotiator showing us various properties, Adam Twiddy, was polite and assisted us continually through this process.
Buyer
8th Nov 2023 (1 year ago)
J Garratt
Truely awful experience dealing with them. Unprofessional, lazy, rude, uncompassionate. Useless at passing on information and just don't care.
I have just had to pull out of purchasing a house through them as it has been going nowhere since April, for nearly 7 months now. I was renting and my tenancy was expiring in September which I gave over 2 months notice for and they hadn't passed this information onto the venders solicitors, "this is the first I've heard of it", is what their solicitor said a week before I had to move out. I have since managed to sort temporary accommodation and find a new house, which I told Browns about and they didn't care, said I wouldn't get it sorted faster than their house. Well, another 6 weeks of no news or updates so I've pulled the plug to which... Browns don't care. Lazy, condescending manner (other than the young lad) throughout the Ely branch. They needed me to send contact details for the surveyor THEY put me onto and whose details are in the report I had shared with them.
I could go on and on but I'll finish by saying, I had previously vowed to never use them again after renting from their Downham Market branch. They had written down my moving dates wrong. I was calling everyday the week before, asking if I could get in, being greeted with that trademark blasé tone of indifference until on the Thursday I said "I'm sure you've got the dates wrong, I start work on the Monday", to which he responded, "Oh, I thought that was when you wanted to move in"...
Lesson learned, will never use William H Brown again.
Buyer
7th Nov 2023 (1 year ago)
Anonymous Homeseller
Have had very good service from the start changing WHB agent is a slight problem our agent had to go to give birth!
Seller
29th Aug 2023 (1 year ago)
M Duffy
Seen initially in office immediately by a senior negotiator Charlotte Milner). Prompt appointment and exemplary assessment of our property leading to an accurate top and bottom band valuation, which, in turn, proved to be spot on. Charlotte was professional, efficient and lovely to deal with. Charlotte had a wealth of local knowledge but applied only where appropriate and effectively. We were told exactly what we needed to know, no more and no less (so no waffle!). Highly recommend this agent in every particular. Tina and Michael Duffy
Seller
7th Jul 2023 (2 years ago)
Anonymous Homeseller
Only had three viewings in several months. Kept saying they couldn't get through to us on phone to make appointments, but never rang or left any messages. Called into office to say not pleased with their service, but might as well have spoken to the wall. Were promised they would list on Rightmove with information of property the way we wanted. This was not done and when we queried it were ignored/refused to change details. Changed to new agent.
Seller
4th Jul 2023 (2 years ago)
H Amlani
The whole team here were very supportive and fantastic with us when we were selling our house in Cambridge and moving to Soham found our dream home and the support we received was brilliant so happy we decided to have this Estate Agent can’t thank them more we were informed step by step and kept in touch constantly than you so much to the whole team ??????
Seller
23rd May 2023 (2 years ago)
Anonymous Homeseller
After 4 months we have only had 2 viewings and virtually no communication from the agents. The house is not sold so we cannot give a full review.
Seller
14th Apr 2023 (2 years ago)
S lamb
I have read and heard several times that buying and selling houses is in the top ten most stressful things that can happen in the UK. In my experience WH Brown Ely do there best to maintain this statistic. You will pay more commission than some other local estate agents, be contracted to a twenty week contract, Cheffins is only twelve weeks and do most of the chasing and suggestion making.
Initially I thought the manager at WH Brown Ely, Nicola Roberts had given us good service. I also felt that WH Brown Ely vastly exaggerated how easy it would be for them to sell my house . Once I had signed up to WH Browns I found the service lacking.
In the first instant the floor plan advertised was incorrect, completely missing a room. We phoned the branch to advise this and the amendment was still incorrect, resulting in having to go into their office in Ely.
We were advised before signing up that there were so many people on WH Browns books who wanted a house like ours, that we should have an open day. Two couples attended the open day. We did get an offer but the buyers pulled out about six weeks later.
After the buyers pulled out I do not think WH Browns were motivated to sell our house. It appeared that each time there was a viewing we had to speak to a different person, when we were told we would have a dedicated person. Nicola Brown seemed to think that because we had had an offer that WH Browns had done what their job.
After viewings we had to chase WH Browns up to get feed back, which in some cases was not helpful, for example not knowing a potential buyers position.
We did get another offer between Christmas and New Year, after New Year we were advised the buyers proof of funds would take a few days. For two weeks we called on a regular basis as there were no updates. We were advised by the person dealing with this viewer to stop calling, the buyers were a sound prospect and the proof of funds was imminent. A week and a half later, after no update I called the office to be told the buyers had disappeared and were not answering phone calls or emails.
The estate agent selling the house we are trying to buy, reported that WH Browns did not return their calls. I was advised by Nicola Roberts prior to signing up to WH Browns that they would speak with other estate agents as part of the service.
On the last day of our contract with WH Browns they arranged a viewing, we were on holiday so arranged for a friend to let the estate agent into the house. Fifteen minutes after the appointment time neither the estate agent or the viewer had turned up. On calling the office my friend was advised that it had been cancelled. WH Brown did not have the decency to call my friend and advise him of this.
Seller
28th Mar 2023 (2 years ago)
J Lamb
Friendly and enthusiastic. Helpful and reassuring, making the daunting task of selling our house a little easier.
Seller
5th Oct 2022 (2 years ago)
A Burrell
Very proactive and friendly staff. Communication excellent. Would highly recommend
9th Apr 2022 (3 years ago)
J Smart
I had an excellent meeting with Nicola Roberts, she explained everything in detail to me. Nothing was to much trouble and so friendly. I'm one happy customer. A first rate service.
31st Mar 2022 (3 years ago)
K facer
Very approachable
5th Jan 2022 (3 years ago)
Anonymous Homeseller
Terribly written and incorrect details put up on rightmove with wrong asking price and a lead photo of a tiny guest bathroom....
This was the intro to selling our 5 bed 3000sq ft completely remodelled family home.
Funnily enough we got no interest.
Emails and phone calls did not fix it.... I had to go in person to the agency while I should have been shielding (covid) to sort it out. On top of this the photographer who spent over 2hrs in our home didn't manage more than 1 good photo. I ended up taking better photos and editing them on my basic mobile phone which we used until a second photographer was sent out.... much better photos, but took another two weeks for the agents to get the upload in the right order and delete wrong photos.... all inhospitable possible interest in property lost. Yet agents saying they couldn't understand why we didn't have more interest?!
The first buyer didn't have their chain properly checked (communication poor from the start). Two weeks before completion chain fell through as bottom of chain had no communication that they would not be ready. No checks done.
Second buyer found after several people who could not afford our property were sent by agent (I did ask the viewings). New buyer and I shared phone numbers and emails. Without our personal and direct communication and chasing lawyers (as well as my communication with the agents above... it was only a chain of 3) the move wouldn't have happened.
This agency has some nice people working there, but they are useless as estate agents from my experience. They did not earn the money they got. The only communication was me chasing them several times a week or informing them of where the chain had progressed to.
Seller
27th Oct 2021 (3 years ago)
D Soanes
I used WHB in Ely to sell me flat. The process of marketing and selling the flat was smooth. They were in constant contact giving regular updates. Garry (who has since left) was fantastic in formalising the offer. As we approached completion, getting in contact became increasingly difficult. I tried calling the day before and the day of completion so I could find out when I needed to be out of the property. I got to 1pm without a call back and while loading my final items we were confronted by an irate man who’s daughter purchased my flat. This was just before the funds were released. The man was hurrying us out, even taking to throwing my possessions out of the flat. He said we should have been out long ago, however I was never given a time. We moved my things out as fast as possible of course. While loading, they were informed that funds had cleared and completion had taken place. Thereafter, the flat was no longer mine, so the man became far more insufferable. The point of this ordeal is that if the agents had contacted me or answered the phone, we could have avoided this unpleasant situation which dampened the mood of what should be an exciting day. The only contact I received on the day was an email from the branch manager at half 1 asking roughly when I will deliver the keys. It would have been far more pragmatic to pick up the phone. This contrasts to the proactive approach my sellers agents took during the process. When we come to sell next we will certainly use the sellers agents rather than William H Brown.
Seller
26th Apr 2021 (4 years ago)
K Skoyles
Very helpful
16th Apr 2021 (4 years ago)
L Jennings
Have looked after us wonderful, very professional at all times ,They are always there when we need them .We reccomend them to anybody ,
6th Mar 2021 (4 years ago)
M Gal
Had this estate agent around about selling my house, they came and I gave my card details and was told the £135.00 for the marketing pack would not come out until the photos were planned. I then decided two days later to not go on the market with them as I wanted to stay with my current estate agents. To my annoyance the £135.00 had already been taken from my bank and that was at least 4 days before the photos were planned. That was two weeks ago and I am still waiting for my refund. I have called the Ely branch at least 9 times and no one has ever called me back with an update. I am still waiting for my money and have now logged an official complaint. W H Brown customer services even called me yesterday to ask why I was not selling with them I told the lady of my refund issue and she said she would look into it and come back to me and guess what no one called! I have been told by Ely branch that my refund has been fast tracked at last twice in last week and half and I am still waiting. How can they take my money on the wrong day and so quickly but take so long to give it back, during these times money is needed and I just want my money back. I am very unimpressed and would definitely not recommend W H Brown Ely Branch.
I did inform them that I would be writing this review to warn others and nothing was done about that either.
Seller
5th Feb 2021 (4 years ago)
R Lemos
Im very happy with all the services received.
Thank you very much Garry Thompson.
11th Sep 2020 (4 years ago)
S Jennings
Absolutely fantastic service, so on the ball and no messing about like I've had from other agents , very pleased so far just hope they can sell our home for us , im impressed at moment customer service is very good
Seller
31st Aug 2020 (4 years ago)
S uttridge
They were all very helpful,when ever we had a problem we just go in into the office,and they all ready to help us,from starting to sell our home,and buy our new home, they was always there for us,if you want to sell your home these are the people to use,they did us proud
Seller
30th Jul 2020 (4 years ago)
M Gibbs
Mortgage adviser needs to do her job properly!
25th Feb 2020 (5 years ago)
P patpearton
I was asking about a new bungalow, they were getting in touch with the owner but have never got back to me, that was about 2 weeks ago!!!
18th Feb 2020 (5 years ago)
M Shaqiri
Very helpful and competent, all the team in general provided support. Gary helped us with the sollicitor and speed up the purchase.
Buyer
14th Feb 2020 (5 years ago)
N Page
I would like to personally thank, Clair, Charlotte, Lexi and Garry for all there help and expediting my onward purchase, having purchased this property on my own, i could not have done this without the expertise of william h brown of Ely and would highly recommend them in either selling or purchasing
Buyer
29th Jan 2020 (5 years ago)
F Kit
All the staff were very friendly and helpful. Our mortgage advisor was extremely helpful and professional and explained everything and our options. Everything went smoothly and was sorted out in no time. Would definitely recommend and use again
20th Feb 2019 (6 years ago)
R Minns
Everybody I dealt with were very friendly and professional. They kept me up to date with what was happening and achieved a quick sale and achieved the asking price.
Seller
16th Sep 2018 (6 years ago)
B Ferguson
Good service, very efficient and helpful.
3rd Sep 2018 (6 years ago)
R Seabrook
Professional and supportive!
The whole team at William H Brown in Ely have been fantastic. From the first meeting to getting to exchange, Mario, Graham and Annette have been clear, communicative and very supportive. I really couldn't have asked for better service.
28th Apr 2018 (7 years ago)
C avis
I was trying desperately to get a mortgage to buy my first house but failed to get anywhere with this, I was recommended to use William h brown and they were brilliant and very helpful
Buyer
19th Apr 2018 (7 years ago)
M Bannister
I am/was a first time buyer and obtained my mortgage with the help of the broker (Giovanni) at William H Brown. They were excellent and helped me understand my options and guided me every step of the way through getting the mortgage offer and through the house buying process in general to the point where I am nearly ready to exchange. I'd recommend their services to anyone, as they are friendly, helpful and straightforward.
Buyer
18th Apr 2018 (7 years ago)
J Andrew
Having eventually finding a House in Ely for our next move we needed to sell our cottage quickly. We were well represented and and completed in less than 5 months. Many thanks to all the team at Ely Branch.
Seller
1st Mar 2018 (7 years ago)
H Madej
I found Mario and the team in the office very helpful and accommodating and would recommend using them for property sales.
Seller
25th Aug 2017 (7 years ago)
L Vocalist
Over-valued and over-promised. House was over-valued by £10,000 by the manager. Was promised 8 or more couples to attend my open house...one couple! Awful telephone manner, sound like they have woken up hungover on an Ibiza beach . House photos were taken with a cheap digital camera and listing was poorly written. They didn't seem to know their portfolio very well as had to keep reminding the lady working for me about the differences between my house and other ones on the market. I ended up going to Tucker and Gardner who are very professional. I made a formal complaint through their complaints procedure but my concerns were dismissed. The manager was arrogant, rude and lacked empathy skills hence this review. I am drained from my experience with them.
Seller
28th Jun 2016 (9 years ago)
R Negus
Never answer the phone
24th Dec 2015 (9 years ago)
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