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  1. Home
  2. Lock & Key Independent Estate Agents - Melksham
Lock & Key Independent Estate Agents - Melksham Logo

Lock & Key Independent Estate Agents - Melksham

Closes at 4:00pm
5 Church Street, Melksham, SN12 6LS
Lock & Key independent estate agents was founded in 2006, by CEO Nigel Fitzgerald and is Melksham's leading independent Estate Agent, specialising in residential sales, land and new homes. "I decided to create a revolutionary estate agency business, starting from scratch, avoiding all the legacy issues of a traditional estate agency business; it was time to develop a brand new service around the needs of busy people in the 21st century, without compromising on the dedication to customer care and service that people expected." Using the latest developments in technology, I soon realised there was a more convenient way for our customers to interact with us without losing the human touch. That is why at Lock & Key we staff our business with the brightest people in the industry and empower our 'local property experts', to put the needs of our customers first. By building our business on the quality of service in the most reliable way possible, we are changing people's property habits with the wonderful convenience of being able to get the service you should expect, when you want it.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday 12:00am - 12:00am
View all details

Lock & Key Independent Estate Agents - Melksham Reviews (67)

Have you used this agent?
  1. 90% 5/5 Stars
    90%
  2. 1% 4/5 Stars
    1%
  3. 0% 3/5 Stars
    0%
  4. 1% 2/5 Stars
    1%
  5. 7% 1/5 Stars
    7%

Anonymous Homeseller

5/5 Stars
happy chappy but more important happy wifey... Read more
22nd Feb 2024 (9 days ago)

C Miles

5/5 Stars
I can only say that my experience with Nigel, Julie and the lock and Key team was excellent. Nigel communicated brilliantly from the first phone call, arranging a visit to provide a valuation. His insight and industry knowledge meant the property was marketed quickly. The pricing was spot on and the advert/marketing of our house was perfect. This can be qualified by the fact it was listed within 24 hrs of meeting Nigel and sold in under 12 hours of the advert and video being posted. Viewings completed by the lovely Julie. The team are a winning combination and I wouldn't hesitate to use them again. Should be 6 stars.... Read more
5th Oct 2023 (21 weeks ago)

G Jones

5/5 Stars
We found Nigel, Julie and the team to be extremely proactive, professional, and friendly. They have also been incredibly patient! Our sale has been complicated for various reasons, but Lock & Key stuck with us and we are so very grateful to them. We unhesitatingly recommend them as agents to use. Niki and Graham... Read more
5th Oct 2023 (21 weeks ago)

P Forryan

5/5 Stars
I have been very happy with the marketing and selling experience since choosing Lock & Key as the preferred estate agent to sell our house. Nigel and Julie are very proactive and continually update me with the latest developments during the conveyancing journey. I was particularly impressed with Nigel's advice and guidance with a slighly tricky issue that resulted in the correct decision leading to a speedy new replacement buyer replacing the original one. I would recommend anyone thinking of buying or selling a property within the Melksham/Wiltshire area to give them the first call when starting to engage with Estate Agents to sell your property.... Read more
29th Mar 2023 (11 mo. ago)

L King

5/5 Stars
We would highly recommend lock & key . Nigel and Julie we amazing. They helped me with a difficult situation . Extremely professional and friendly. Easy to contact at all times . Thank you for helping lock & key . X... Read more
25th Mar 2023 (11 mo. ago)

A Prince

5/5 Stars
We selected Nigel at Lock & Key to sell father in laws house after meeting a number of local agents. He stood out as both enthusiastic and knowledgable . Nigel and his team didn’t let us down and introduced nine potential buyers and we were able to agree a sale within 10 days The team at lock & key followed through with the sale process keeping both us and the buyer fully informed until the successful sale was completed. We would have no hesitation in recommending anyone who wishes to buy or sell in the Melksham area to use Lock & Key , they did a great job for us in a difficult market.... Read more
15th Dec 2022 (1 year ago)

N Usher

5/5 Stars
Having had an unsatisfactory experience with a previous estate agent Nigel Fitzgerald of Lock & Key contacted us and swiftly swung into action. Our house went on the market within 24 hours of his visit. The brocure details expanded fully on areas and aspects of the property previously poorly covered. The result was a stedy stream of viewings and sale within a week. All staff at Lock & Key are caring and helpful. Nigel kept us fully up to date on progress and was ready allways with sound advice on any perceived problem large or small, keeping us fully updated with progress towards exchange. We highly recommend Lock & Key to anyone considering a property sale.... Read more
8th Nov 2022 (1 year ago)

J Todor

1/5 Stars
If I had a chance I would put 0 stars. I viewed a property and advised I would be in touch. At 8:45AM the next day Nigel called me! Whilst I was getting ready I asked my partner to talk to him. I witnessed and took part in the whole conversation. Nigel claimed my partner was rude to him. This was not true. Nigel seems like a big child and a bully. I cannot understand why he spoke to us in that manner. The property is still on the market and I would have put an offer in to purchase it. Stay away. This guy is extremely unprofessional. For his rudeness he’s lost a sale.... Read more
6th Nov 2022 (1 year ago)

Anonymous Homeseller

5/5 Stars
Excellent knowledge and professionalism... Read more
29th Aug 2022 (1 year ago)

J JORY

4/5 Stars
Nice Lady Alicia helped us view a house in Longford Rd. Not suitable for hubby . Thank you.... Read more
5th Aug 2022 (1 year ago)

H Birkett

5/5 Stars
We have experienced Lock and Key both as purchasers and as sellers - Nigel and the whole team are nothing but professional. Their local knowledge is second to none, they are both reactive and proactive, always there when you need them, able to offer great advice; and above all act with integrity and in their client’s best interests at all times.... Read more
25th Jun 2022 (1 year ago)

J Butland

2/5 Stars
Don’t deal with Nige unless you’re willing to be disappointed. In my opinion he is rude, unprofessional and not interested in helping you unless it benefits him. Of course I might be wrong, but judging from what I have subsequently heard, I’m probably not. On the other hand, his assistant Julie is great. She is professional and friendly, so it’s not all bad.... Read more
24th Jun 2022 (1 year ago)

T Wares

5/5 Stars
First class communication and customer service. As first time buyers, everything was very daunting and Julie and Nigel made it smooth, easy and more exciting than apprehensive. I cannot thank you enough! We were always contacted and kept in the loop about progress, next steps etc. Even when seller was slightly delayed we were informed and things were soon rolling again. We’ve had to deal with a lot of estate agents in the last 2 years and we’ve had some awful ones who just didn’t care about selling us the houses we viewed, but this team 100% show commitment and passion for what they do. So thank you ???? best estate agent around!... Read more
5th Apr 2022 (1 year ago)

S Gardyj

5/5 Stars
Lock & Key are the only option when it comes to selling your property in Melksham! They are proactive in everything they do, They kept me informed at every stage of my move and helped me understand what was going on! We felt confident 100% of the time purely down to Nigel and his amazing team! I can confidently, highly recommend them!... Read more
24th Mar 2022 (1 year ago)

Anonymous Homeseller

5/5 Stars
Simply superb service from Nigel and the team. Within the space of a week of marketing our property, they had organised multiple viewings and presented numerous offers to us - all exceeding our expectations. We loved the way Nigel created a video tour of our house, and the support provided to us by Julie and Alicia was incredibly reassuring. The service hasn't stopped just because we have sold our house, Nigel and the team are working tirelessly to help us find our new home. We can't thank them enough for all of their help and support.... Read more
17th Mar 2022 (1 year ago)

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