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- Lock & Key Independent Estate Agents - Melksham
Lock & Key Independent Estate Agents - Melksham
Opens tomorrow at 12:00am
5 Church Street, Melksham, SN12 6LS
Lock & Key independent estate agents was founded in 2006, by CEO Nigel Fitzgerald and is Melksham's leading independent Estate Agent, specialising in residential sales, land and new homes.
"I decided to create a revolutionary estate agency business, starting from scratch, avoiding all the legacy issues of a traditional estate agency business; it was time to develop a brand new service around the needs of busy people in the 21st century, without compromising on the dedication to customer care and service that people expected."
Using the latest developments in technology, I soon realised there was a more convenient way for our customers to interact with us without losing the human touch. That is why at Lock & Key we staff our business with the brightest people in the industry and empower our 'local property experts', to put the needs of our customers first.
By building our business on the quality of service in the most reliable way possible, we are changing people's property habits with the wonderful convenience of being able to get the service you should expect, when you want it.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 4:00pm
- Sunday 12:00am - 12:00am
View all details
Lock & Key Independent Estate Agents - Melksham Reviews (76)
Have you used this agent?
88%
3%
0%
1%
8%
Anonymous Homeseller
Staff really helpful and easy to get hold of.
5th Jul 2024 (22 days ago)
F Dinner
We purchased a property through Lock & Key. We were directly dealing with Julie, who was very friendly and informative throughout. Julie was very knowledgeable and willing to adapt around us. We had a very long purchase, which was frustrating for us, but Julie handled this brilliantly and kindly put up with our weekly emails! I was slightly gutted that we didn't get a welcome pack or picture taken as this was our first time buying and I would have loved a picture with the team, but that's not important, and I figured maybe this is not on every purchase. Staff are very friendly and approachable. I really want to thank Julie for all her hard work.
5th Jun 2024 (7 weeks ago)
P Ashcroft
We secured an offer for our property around a week after listing it with Lock & Key.
We'd had a terrible time with another estate agent and so, after seeing Nigel's passionate videos that he creates for each property he markets, we invited him to assess our property.
Nigel is as enthusiastic in person as he is on his videos. He's extremely knowledgeable and professional but also very friendly. After he he'd had a wander around our home, he explained how the house and location fit into the local property market and suggested a realistic value which was fortunately quite close to our expectations.
The contract was very straight forward and Nigel clearly highlighted and explained anything important to us as well as setting our mind at ease about some of our concerns.
The video he subsequently created really did not disappoint and showed off our home perfectly, highlighting the high standard of finish and many of the positive aspects of our house. All this with Nigel's effusive commentary.
Within the first week, Nigel and team had arranged three viewings which was fabulous (especially considering we'd not had a sniff of a viewing with the previous agent). Alicia, who is absolutely lovely, obviously did an incredible job of showing the property as the couple from the third appointment made an offer that we were happy with.
Since then, the team from Lock & Key have been in regular contact with us, making sure we're happy with how the process is moving along.
Needless to say, we are very happy with the level of service that we've had from Nigel, Alicia and the rest of the team at Lock & Key and would absolutely recommend them if you are planning to sell your home.
31st May 2024 (8 weeks ago)
Anonymous Homeseller
We were very impressed with Lock & Key from start to finish. Nigel’s sales video was excellent and Julie showed great perseverance and enthusiasm during a large number of viewings on the house. They offered sound guidance at key times and the negotiation and liaison was conducted very professionally.
30th May 2024 (8 weeks ago)
C Heal
We were very impressed with Lock & Key from start to finish. Nigel’s sales video was excellent and Julie showed great perseverance and enthusiasm during a large number of viewings on the house. They offered sound guidance at key times and the negotiation and liaison was conducted very professionally.
30th May 2024 (8 weeks ago)
Anonymous Homeseller
Lock & key Nigel what can I say I think he like self more sale house
In 12 weeks he didn’t keep us up dated .
Photo where poor
And the video was so long I could fall asleep.
Overall not very happy!
16th May 2024 (10 weeks ago)
Anonymous Homeseller
Very helpful
1st May 2024 (12 weeks ago)
Anonymous Homeseller
Prompt with communication pleasant experience to deal with
Was totally aware of market
23rd Mar 2024 (18 weeks ago)
Anonymous Homeseller
Nigel has many years experience and it shows. Would thoroughly recommend Lock and Key.
15th Mar 2024 (19 weeks ago)
Anonymous Homeseller
happy chappy but more important happy wifey
22nd Feb 2024 (22 weeks ago)
C Miles
I can only say that my experience with Nigel, Julie and the lock and Key team was excellent. Nigel communicated brilliantly from the first phone call, arranging a visit to provide a valuation. His insight and industry knowledge meant the property was marketed quickly. The pricing was spot on and the advert/marketing of our house was perfect. This can be qualified by the fact it was listed within 24 hrs of meeting Nigel and sold in under 12 hours of the advert and video being posted. Viewings completed by the lovely Julie.
The team are a winning combination and I wouldn't hesitate to use them again. Should be 6 stars.
5th Oct 2023 (9 mo. ago)
G Jones
We found Nigel, Julie and the team to be extremely proactive, professional, and friendly. They have also been incredibly patient! Our sale has been complicated for various reasons, but Lock & Key stuck with us and we are so very grateful to them. We unhesitatingly recommend them as agents to use.
Niki and Graham
5th Oct 2023 (9 mo. ago)
P Forryan
I have been very happy with the marketing and selling experience since choosing Lock & Key as the preferred estate agent to sell our house. Nigel and Julie are very proactive and continually update me with the latest developments during the conveyancing journey. I was particularly impressed with Nigel's advice and guidance with a slighly tricky issue that resulted in the correct decision leading to a speedy new replacement buyer replacing the original one. I would recommend anyone thinking of buying or selling a property within the Melksham/Wiltshire area to give them the first call when starting to engage with Estate Agents to sell your property.
29th Mar 2023 (1 year ago)
L King
We would highly recommend lock & key . Nigel and Julie we amazing. They helped me with a difficult situation . Extremely professional and friendly. Easy to contact at all times .
Thank you for helping lock & key . X
25th Mar 2023 (1 year ago)
A Prince
We selected Nigel at Lock & Key to sell father in laws house after meeting a number of local agents.
He stood out as both enthusiastic and knowledgable .
Nigel and his team didn’t let us down and introduced nine potential buyers and we were able to agree a sale within 10 days
The team at lock & key followed through with the sale process keeping both us and the buyer fully informed until the successful sale was completed.
We would have no hesitation in recommending anyone who wishes to buy or sell in the Melksham area to use Lock & Key , they did a great job for us in a difficult market.
15th Dec 2022 (1 year ago)
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