Anonymous Homeseller
I feel the initial valuation and correspondence was effective. However, following the acceptance of an offer there was very little communication and all communication was conducted via WhatsApp messages. There was little support during the sale of my property and any communication came from the estate agents I was purchasing from. The lack of communication caused a number of issues and, at times, the interests of all parties was not considered.... Read more
Seller
5th Jan 2025 (12 days ago)
Exceptionally helpful in every step of the process, from valuation to helping push things forward when there were delays from other parties. Communicated regulatly, explained jargon, helped direct us to where we might find info, and were also available outside of your standard 9 - 5, which was invaluable! I almost want to sell another house!?... if only everyone we'd dealt with was as brilliant as Lily, Rob and the whole crew at LVE.... Read more
Buyer
15th Nov 2024 (9 weeks ago)
A Begley
From the very first contact with LVE, communication was reassuringly clear & effective.
At any stage when I had questions, I felt confident calling, knowing I would be supported in getting the information I needed.
Feedback from the viewings was given in a timely and constructive way.
Support during offers being made and the sale process as a whole was faultless. I cannot praise this company enough, and wouldn't hesitate to recommend them.... Read more
Seller
14th Nov 2024 (9 weeks ago)
I had a terrible experience. Make sure you get everything in writing.... Read more
Seller
20th Oct 2024 (13 weeks ago)
P Collins
Lune Valley Estimates provided us with an outstanding personal service. The marketing, photography and video quality are excellent. Rob Menzies has been professional throughout the sale of our apartment. His communication was outstanding. We would have no reservation in highly recommended this exceptional estate agent.... Read more
Seller
7th Oct 2024 (15 weeks ago)
T Redfern
Rob was brilliant from the beginning, suggesting alternatives to our initial approach leading to our eventual purchase. He solved problems with solicitors and fought for lower costs. We would definitely recommend lune valley estates to anyone both for buying and selling your property.... Read more
Buyer
17th Sep 2024 (17 weeks ago)
S Hammett
Rob and his team exceeded our expectations in every single way. He went over and beyond for us and we couldn’t be more grateful.... Read more
4th Sep 2024 (19 weeks ago)
Excellent service, Katrina has been amazing... Read more
Seller
2nd Sep 2024 (20 weeks ago)
L Carr
We recently purchased a property in Eden Valley and Katrina at Lune Valley was absolutely fantastic from start to finish. She assisted us immediately with any questions we had and went above and beyond to make the process as smooth as possible.
Would highly recommend using Lune Valley Estates for selling your property and we certainly will should we sell in the future
Bob and Lisa... Read more
Buyer
24th Jul 2024 (25 weeks ago)
A Simpson
Lune Valley Estates have been brilliant in assisting my partner and myself in purchasing our first home. From the first viewing and accommodating any further viewers we requested, keeping us up to date throughout the process with brilliant communication and answering any queries we had. They've made the experience a pleasant one and we would not hesitate in using their services again in the future!... Read more
Buyer
16th Jul 2024 (6 mo. ago)
G Buchanan
Can’t recommend Lune Valley Estates enough. Rob and the team were great!... Read more
16th Jul 2024 (6 mo. ago)
R Mullen
Rob was an absolute superstar from start to finish. We were moving from Sussex up to Lancaster so it wasn't always possible for us deal with things directly but Rob was always so quick and helpful to respond (he even replied whilst on holiday!) and made the whole process as smooth and easy as possible. If we were to ever sell , we'd go back to Rob in an instant!... Read more
10th Jul 2024 (6 mo. ago)
J Nowell
I have just sold my house with Lune Valley in Eden valley and they were amazing. Katrina who deals with Eden valley & lakeland district area is easy to talk to,caring & understanding of what you need and will help you to get though the sale of your home . Katrina was there for me all the way though the sale and even after the sale definitely recommend them brilliant... Read more
Seller
11th May 2024 (8 mo. ago)
S Barker
My experience of selling my house through Lune Valley Estates was outstanding from start to finish.
My husband and I first encountered Rob Menzies, director of Lune Valley Estates, when initially house hunting a year or more ago and following that first impression we both individually decided that when the time came for us to market our property we would definitely go with Lune Valley Estates.
Communication was exemplary, we always knew exactly what was happening and when. Even though my husband and I have sold several houses in the past it was still hugely helpful, during what is a very stressful time moving home, to have someone to ease the way for us.
I would wholeheartedly recommend Lune Valley Estates.... Read more
Seller
30th Apr 2024 (8 mo. ago)
We have found the team at lune Valley Estates have provided us with an excellent service. Each time we have had viewings the team have given us feed back straight away and not left us wondering.
We would highly recommend Lune Valley Estates to anyone who is thinking of selling their property.... Read more
Seller
29th Apr 2024 (8 mo. ago)
Kate
I was extremely pleased from start to finish with the way Lune Valley Estates dealt with the sale of my mother's house. Their knowledge of the local area was excellent, the team is very responsive and their advice was spot on: the house sold very quickly for a good price and they made what could have been a stressful process as easy as it could be. I would not hesitate to recommend them.... Read more
Seller
3rd Apr 2024 (9 mo. ago)
K Singleton-Hughes
By far the best estate agents around! Nothing is ever to much trouble. Rob and his team kept us updated throughout our sale. Their customer service is 5* . They are genuine people who you can trust and a pleasure to deal with. Thank you Rob and team!... Read more
Seller
8th Mar 2024 (10 mo. ago)
I can't overstate my satisfaction with their service from initial contact to receiving an offer on the property within a week of marketing. The photos for marketing were particularly superb.... Read more
Seller
22nd Feb 2024 (10 mo. ago)
M Stephenson
Absolutely outstanding service. Always there when we needed them, 24/7 and nothing was ever too much trouble. Did every they promised and more. Delighted that we chose them as our agents.... Read more
10th Feb 2024 (11 mo. ago)
S Wyer
Very efficient. Kept in touch from start to finish on our house purchase.... Read more
Buyer
9th Feb 2024 (11 mo. ago)
Excellent service, not like a normal estate agents, very personable, friendly, helpful and experienced.
If I was ever to sell again I would not hesitate to use Lyne Valley Estates.... Read more
Seller
21st Dec 2023 (1 year ago)
D Gilbert
Rob and his team are by far the best agents we have used. The proof is that we completed in record time, and every legal obstacle was dealt with by Lune Valley swiftly and positively. Highly recommended.... Read more
Seller
23rd Nov 2023 (1 year ago)
C dinsdale
I cannot recommend Lune Valley Estates enough! Katrina was there for us day and night, not only to talk about the moving process but there to reassure us whenever we needed! She definitely went above and beyond! I would like to think we have made a friend for life! If we ever decide to move again without hesitation Lune Valley would be out first call.... Read more
23rd Nov 2023 (1 year ago)
K Brodie
We have recently purchased our dream property, via Lune Valley Estates and the service from Rob and his team was absolutely first class.
The process of buying and selling property can be traumatic and, following a chain collapse from the bottom, we can honestly say this purchase would not have gone through without Rob’s rigorous tenacity. Having previously sold another property, via Houseclub, in Lancaster, I have to say that the service provided by Lune Valley Estates was poles apart and I would not hesitate to recommend them to anyone who is looking for a bespoke service where nothing is too much trouble.
Lune Valley Estates are exceptional and gone are the days where the only agents to choose from are the bland, corporate, high st chains where customer service is at the bottom of their priority list!
Thank you, Rob, we couldn’t have done it without you!... Read more
Buyer
17th Nov 2023 (1 year ago)
J Stam
Excellent professional service, tailored to suit client needs.
Went above & beyond expectations.
Very good communication & relevant advice & support throughout the whole process from valuation to completion.... Read more
Seller
15th Nov 2023 (1 year ago)
J Meeking
Working with Lune Valley Estates made buying a house so easy! Katrina and Rob were incredible every step of the way and they kept everything moving as quickly as possible.
If I am buying or selling a house again Lune Valley Estates will be my first call!
A special thank you to Katrina who was our main point of contact from the initial viewing through to completion. Her service was exceptional and I would recommend her to anyone!... Read more
Buyer
8th Nov 2023 (1 year ago)
Z Parkin
They answered all my questions... Read more
29th Oct 2023 (1 year ago)
A Kilburn
From start to finish, Lune Valley were exceptional. Communication was fantastic and nothing was too much trouble and they were always available to answer our questions, going above and beyond including out of hours.... Read more
26th Oct 2023 (1 year ago)
S Ette
Lune Valley Estates were just fantastic in the sale of our house. An extremely courteous and professional team.... Read more
Seller
18th Sep 2023 (1 year ago)
E Wright
We chose Lune Valley as they were local so we felt they would know the market well and for their enthusiasm to get the job done. Our property sold quickly, they followed up to get completion done as swiftly as possible and communicated very effectively throughout. Personal touches like attending the property on completion day to say goodbye to us and welcome the purchasers too - not a service I’ve experienced from an estate agent before! Would wholeheartedly recommend. Lily and Rob professional and lovely with it.... Read more
Seller
17th Sep 2023 (1 year ago)
M Chadwick
We had a great experience with Lune Valley estates (Katrina). Always available to help no matter what day or time. Would highly recommend.
Mark and Anne... Read more
14th Sep 2023 (1 year ago)
N Ashton
Lune Valley Estates go above and beyond in every possible way during the process, not only do they deliver an amazing service but they are wonderful people to deal with. They made buying our first house so special and we will be forever grateful for all they did.... Read more
Buyer
4th Sep 2023 (1 year ago)
F Raso
We recently bought a house with Lune Valley Estates, after Katrina proactively contacted us immediately after seeing a place that matched our requirements. The service that we received from Katrina has been outstanding and like no other agent we worked with in the past. It can be night, it can be Easter, it can be Sunday, she will always find the time to put her clients first. Throughout the whole process, from viewing to completion, Katrina was the only agent within the chain ensuring that things were moving and communication was flowing between all parties. We couldn’t ask for any better service from Katrina and look forward to work together again.... Read more
Buyer
25th Aug 2023 (1 year ago)
Lily from Lune Valley estates was fabulous,she instantly put us at ease. The description in the brochure of our home was incredible. Excellent communication with my husband and I, I'd 100% definitely recommend Lune Valley estate agents.... Read more
Seller
12th Aug 2023 (1 year ago)
L W
Rob & team were incredibly helpful throughout the whole purchase process and went far beyond what would be reasonably expected from an estate agent.
Would highly recommend their services to anyone!... Read more
Buyer
3rd Aug 2023 (1 year ago)
Amazed they could get some many viewings do quickly. Fantastic attitude and service. Would 100% use again.... Read more
Seller
1st Aug 2023 (1 year ago)
K Moore
I wouldn’t hesitate to recommend Rob and the team at Lune Valley estates. We recently purchased a house and what really shone through was Rob’s friendliness, diligence and excellent communication. He was in touch with us every step of the way and always on hand to answer any queries we had.... Read more
Buyer
28th Jul 2023 (1 year ago)
M Saggers
Thank you so much Lune Valley estates for selling our home . From start to finish Katrina was so helpful . Katrina Rob and the team were brilliant. I highly recommend them .????... Read more
Seller
17th Jul 2023 (1 year ago)
R Music)
From the very moment we viewed the property, both Lily and Rob were the very model of professionalism. Their communication was first class throughout. The most impressive aspect however, was their ability to drive the sale forward whilst others were happy to sit and hide behind emails, this determination, single-mindedness and customer focus makes Lune Valley Estates far and away the best Estate Agents we've ever dealt with.
In actual fact Rob was the only reason our move happened. If it weren't for his ceaseless energy, constant focus on sales progression and ability to keep plates spinning our move would have collapsed. He made up for the short comings and failings of our Estate Agents and if there were any justice should have been paid a handsome commission by them!
Thank you all for getting us over the line and in our wonderful new home.... Read more
Buyer
16th Jul 2023 (1 year ago)
A Sellars
Great show rounds by Katrina, presented all properties beautifully and fully informed on property details. Great properties at great prices... Read more
22nd Jun 2023 (1 year ago)
C Powell
I chose Lune Valley Estates despite not having come across them before, due to their passion and commitment to the whole process. It was clear that the sale of my house mattered to them, and so it proved. I would unhesitatingly recommend them to anyone else wishing to sell their home.... Read more
Seller
18th Jun 2023 (1 year ago)
M D
We HIGHLY RECOMMEND Lune Valley Estates. We cannot thank Rob and his team enough for all their help throughout the journey of our recent house purchase and really appreciate their 'personal touches' throughout....a different class of estate agents! A huge thanks again.... It couldn't have happened without Rob, his commitment and all the hard work his team put in! ????... Read more
Buyer
9th Jun 2023 (1 year ago)
Rob and the team at Lune Valley were superb in all aspects. The photography was amazing and the communication was also top notch! I would 100% recommend Lune Valley to anyone wanting to sell their home! ... Read more
Seller
3rd Jun 2023 (1 year ago)
K Thornley
We cannot recommend Rob and his team highly enough. From day one, they have been nothing but fantastic! The service they provide is on another level to any other agents we have worked with - and there has been a few! Rob has gone above and beyond every time, always finding a solution before we even knew there was a problem. Never has there been a more committed, professional and friendly agent who will do whatever it takes to achieve completion on a sale. If only he could sell all the properties in the area! We can honestly say we will not use another agent again. Thanks for everything team LVE! Best in the business without a doubt.... Read more
Seller
31st May 2023 (1 year ago)
Always kept in touch and available even out of normal working hours... Read more
Seller
16th May 2023 (1 year ago)
S Fitton-Wilde
Rob and Lune Valley estates were outstanding throughout my purchase.
When progress seemed to get stuck Rob got it moving again. Communication was excellent by email, phone and face to face.
Nothing seemed to be a problem or too much trouble. I could not ask for better... Read more
Buyer
10th May 2023 (1 year ago)
S Hutton
Professional service from our first meeting with Rob up until handing over of our house key.
Rob and the team at Lune Valley are outstanding. Nothing is too much trouble, they were always available to answer any questions or queries we had and handled all the house viewings (which other agents in the past have left us to do).
Thoroughly recommend.... Read more
Seller
8th May 2023 (1 year ago)
F Phelps
Recently purchased a property via Lune Valley. Nothing was too much trouble, Rob was very responsive to all texts and queries etc. And was very helpful at pushing through exchange/completion. You get what you pay for with estate agents and if we were ever to move again we wouldn't hesitate to use Lune Valley as our listing agents.... Read more
Buyer
7th May 2023 (1 year ago)
C W
Wonderful estate agents. How often do you hear that?!
I previously had the house on the market with two other agents, and got a letter from Lune Valley Estates. I rang the number, spoke to Lily and not looked back. Rob and Lily have gone over and above all expectations to sell the house for me. They are very easy to communicate with, always get back very quickly to any query or issue, and are very friendly and professional, not being daunted by some external difficulties along the way. They also work outside usual office hours, and while I wouldn't normally contact out of hours, it was reassuring to know they were there. I would definitely recommend. Now, book yourself a holiday Rob!... Read more
Seller
5th May 2023 (1 year ago)
H O'Neil
I will not hesitate to recommend Lune Valley Estates. They kept me informed every step of the way and provided a first class service.... Read more
19th Apr 2023 (1 year ago)
H Moore
Rob and his team are brilliant! They kept us informed, sorted problems and went over and above throughout the process of selling my parents home. In a league of their own. Highly, highly recommend!... Read more
Seller
31st Mar 2023 (1 year ago)
S Kett
Outstanding experience - and I’ve had a few with other companies that were not.
Robert in particular was incredibly proactive during all stages of this process - even going out of his way to drive a document to Manchester to allow completion in the week before Christmas. Sincerely a pain free, professional, well managed and completely guided experience from start to finish. Only wish I had another house to sell !... Read more
Seller
4th Jan 2023 (2 years ago)
C McInerney
Lune Valley have been fantastic!! The process took a little longer than expected but at no fault of their own. Lily did everything she could to get our process completed as quickly and efficiently as possible, she kept me updated and in the loop with any changes or updates and I couldn't be more grateful.
We are first time buyers and anything we didn't understand she was more than happy to explain to us in a clear way!
Couldn't have asked for better service all around! 10/10!!... Read more
Buyer
12th Dec 2022 (2 years ago)
R Mills
Fantastic experience from Rob and Lilly. Both went above and beyond and were always on hand to answer any questions we had. Wouldn’t use any other firm and would highly recommend.... Read more
8th Dec 2022 (2 years ago)
A Lewis
We recently moved into our new home which we purchased through Lune Valley Estates, and nothing was too much trouble for them. As stressful as a six month conveyance can be, Robert answered my texts, emails and phone calls promptly even on a Sunday! His commitment to his clients is first and foremost and without his support, professionalism and positivity the whole process would have been a lot harder. We would highly recommend Lune Valley Estates to anyone considering a move, and we ourselves would definitely use them should we need to in the future. Good luck to Robert and Lune Valley Estates going forward, they certainly deserve it.... Read more
Buyer
7th Nov 2022 (2 years ago)
J Wills
Rob works very hard, great feedback for all viewings... Read more
15th Sep 2022 (2 years ago)
L Jack
Exceptional service provided from Lune Valley estates, we called about a property on a bank holiday, still got an answer and arranged a viewing for the next day! Very pleased with the communication from Rob, updated us every step of the way during our purchase and went out of his way to help make things go speedy and smoothly for us! Thank you!... Read more
Buyer
13th Aug 2022 (2 years ago)
J Taylor
Friendly,Professional Estate Agents
On top of the game and great communication.
Thanks for making selling my house stress free.
Thanks John Taylor .... Read more
17th Jun 2022 (2 years ago)
O Howden
i viewed one of their properties & they were both very friendly and professional & even answered my call at 9pm when i was expecting to leave a voicemail! very good service.... Read more
17th Jun 2022 (2 years ago)
E Featherstone
A friend of mine recommended Lune Valley Estates to me when I mentioned we were thinking of selling our home. After a few valuations we decided to use them as Rob seemed the most professional out of everyone we'd met. We have not been disappointed! Not only did our house sell for over the asking price BEFORE hitting the market, we have received the best service from him and his team. He has been so helpful with some aspects of our next purchase and his communication is spot on. Cannot fault anything and would definitely recommend to anyone in their catchment area!... Read more
17th Jun 2022 (2 years ago)
C Abbam
I contacted Rob with only a loose idea of what type of house we were looking for. He immediately came back with a house that manage to check off ‘all our boxes’. His ability to match us with a property was truly impressive. On top of that, Rob is engaging and friendly and knowledgeable about property and the areas around the Lune valley. A perfect and personable agent, whom I would recommend.... Read more
3rd Apr 2022 (2 years ago)
Gill
We arranged a viewing to see one of their properties. From our initial phone call to the viewing itself and the contact afterwards we have been very impressed with the service provided by Rob and Lily. Rob was extremely knowledgeable about the property and this enabled us to get the most from the viewing. Nothing was too much trouble. Finally, we thought the marketing was of a very high standard.... Read more
22nd Mar 2022 (2 years ago)