They didn’t manage to sell our house... Read more
Seller
10th Dec 2024 (6 weeks ago)
S King
We were promised good service with Marks and Mann, but after 2 weeks we had had no updates or contact. We phoned and left a message at 9.30am and they never responded. We spoke to them at 16.30 and they said they were too busy to speak to us or return our call in 7 hours. All we wanted was a 5 minute call. Very poor show... Read more
15th Nov 2024 (10 weeks ago)
K W
Right from the start I've had amazing service from Marks & Mann and their in-house conveyancing team. From Jacob measuring up and putting my house on the market to the telephone support from Mark, Louise, Ollie, Brogan and Freya. They sold my house within 24 hours and liased with the solicitors on my behalf. They are professional, polite, caring and friendly. I would not hesitate to use them again and highly recommend the whole team!... Read more
Seller
23rd Oct 2024 (13 weeks ago)
P Heal
I am currently on the market with this agency but I really do not know what is going on. Yes it's the six weeks holiday, yes interest rates are not great but when the Agent came round he seemed to think that this would not be an issue and he was so confident he did not tie me into a 12 week contract. I thought wow this guy might actually sell my property and promptly signed. The photos were taken which were impressive .
So now on the market but after 4 days I had to call the Estate Agents to ask why my property was not on all property websites? No answer really.
Next I had to chase a For Sale sign to be put erected then nothing from the Estate Agent until I called yet again.
Now 3 weeks still nothing no viewings. Again I called the Estate Agents for answers only to find out that the Agent I was dealing with was on holiday and would give me a call when he arrived back. Now bear in mind I was told I would be given weekly updates as to the progress of marketing my property which I am still not receiving. When my Agent returned he called me and the news was not great so I dropped the price by 2%. With interest rates now looking to go downwards I thought something might happen especially as properties I was interested in were now selling . Week 5 still not much communication from the Estate Agent so my wife and I decided that after 5 months of trying to sell we were going to call it day. I sent an email to say we would like you to withdraw the property from the market
on 30/09/2024. The answer I received was to the effect of thanks for letting us know. I was hoping they would naybe discuss my request. Today I sent an email to the Estate Agents just to be reassured that they will try to sell my property up to 30/09/2024. But no answer. I feel what I was sold and what they would do to sell my property have not materialised. I only write this through frustration and lack of communication and I get the impression customer service isn't their top priority.... Read more
Seller
22nd Aug 2024 (22 weeks ago)
J Low
Thank you Marks & Mann for all your assistance in the purchase of my home. Mark Sawyer was my Estate Agent and he was both professional and helpful. Mark also kept me in jokes when there was a hiccup in the process. I can't thank Mark enough for his support and professionalism.
I would also like to thank Emily - Sales Progressor who kept me posted in all developments and was transparent throughout the process.
I would recommend Marks & Mann as l felt l was in a safe pair of hands with Mark and Emily.... Read more
Buyer
8th Nov 2023 (1 year ago)
N FitzGerald
Jake & Emily looked after us from beginning to end. Always helpful and nothing was any trouble. Would recommend them to friends & family.... Read more
4th Jun 2023 (1 year ago)
T Harris
I've dealt with Marks and Mann twice in the past four years and I cannot praise them enough,
recently completing on the sale of my late mother's property.
Jake was my first point of contact, he is professional, polite and caring.
Jake kindly arranged to market the property at a reasonable fee and organised an open house day taking care of all viewings by appointment only.
This resulting in three offers being made in just a week.
Emily was the next point of contact as the sales progressor.
Emily is very efficient at keeping you updated throughout, explaining clearly any queries that arise and always answering telephone calls and emails promptly, she is also such a pleasant approachable person to liaise with.
I would also like to mention Mark the General Manager who has been a great support throughout.
Thank you and well done, I am so grateful for your help and hard work.
Mr Tony Marks you have a great team who are a credit to you and I would have no hesitation in using your services again or recommending them to others.... Read more
Seller
10th Mar 2023 (1 year ago)
S barton
Awesome team... Read more
12th Feb 2023 (1 year ago)
C Harris
Great experience in recently purchasing a house through this agent. Attentive, responsive and reasonable. Thanks to Mark and Emily in particular.... Read more
Buyer
9th Feb 2023 (1 year ago)
A (AshleeDel)
We had a great experience with Marks and Mann. They made the sale of our house in what was already a personally difficult time really easy. Communication with Joe, Lauren and Emily was great. Joe was able to get us an over offer on our house, would definitely recommend them and use them again.... Read more
Seller
22nd Jun 2022 (2 years ago)
S Evans
One word amazing! Went totally above and beyond at all time! Jake and Emily kept me updated constantly and thank you to Emma for being patient with us when waiting for the keys!
Would definitely sell or buy with Marks and Mann in the future!... Read more
28th May 2022 (2 years ago)
M Mee
Would highly recommend and use again. Viewings were organised well and house was sold quickly. Emily was very efficient and kept us updated throughout the process. All went very smoothly.... Read more
Seller
9th May 2022 (2 years ago)
C Halley
Marks & Mann couldn't do enough to help support us through the house buying process. Joe Parker & Emily Southgate's professionalism and efficiency is a credit to M&M. Would thoroughly recommend and would definitely use again.
Cavan & Alice.... Read more
Buyer
5th May 2022 (2 years ago)
D Rew
Sold my house with Marks and Mann and had no problems at all. Really nice and informative staff.... Read more
Seller
19th Mar 2022 (2 years ago)
D Cooper
A great team of professional, caring people.
Highly recommended.... Read more
15th Mar 2022 (2 years ago)
J Chandler
I've recently completed on a house purchase with Marks and Mann, they were very efficient and professional. Emily actively chased for updates and kept the process moving throughout the purchase. I was impressed.... Read more
Buyer
27th Aug 2021 (3 years ago)
D Cannon
Having dealt with many Estate Agents these certainly come on top. Everyone was very professional in their approach and very informative. 10/10 pleasant experience Thank you... Read more
15th Jun 2021 (3 years ago)
L Wright
Marks and Mann provided an efficient, reliable service throughout our transactions. Staff were knowledgeable, professional and helpful at all times; I would recommend them.... Read more
26th Mar 2021 (3 years ago)
D chinnock
Great Company and I highly Recommend. Thanks to Joe... Read more
4th Mar 2021 (3 years ago)
L King
I couldn't speak more highly of Marks and Mann. From the initial valuation to views and post sale they have been excellent. Very good and regular communication throughout and the work they did post offer to keep the sale moving was first class. Easily the best level of service I have experienced from an estate agent in Ipswich... Read more
Seller
22nd Feb 2021 (3 years ago)
Keith
I've dealt with Marks and Mann twice in the past three years, first in 2018 when buying a house, and again in 2020/2021 selling a different house. On both occasions I was impressed by the professionalism of the teams. Obviously, when selling a house, I am their customer, and have high expectations. I'm pleased to say that Marks and Mann fully met my expectations, being local to the area, finding several prospective buyers quickly, keeping me fully informed of progress, looking after viewings (essential due to Covid restrictions), helping me negotiate a price, giving me advice when asked for, communicating quickly and clearly, overcoming a problem that arose, and, last but by no means least, charging a competitive fee. I did consider 'other' sorts of Estate Agent but I think I made the right choice and would do so again.... Read more
Seller
20th Feb 2021 (3 years ago)
M G
charlotte and mark are both very helpful .excellent estate agents,highly recomended.... Read more
28th Oct 2020 (4 years ago)
C Eiler
I would just like to mention Mr. Joe Parker who came to value my late mother's house. He was so professional, courteous and honest and put me at ease from the start. We had 2 other agencies value the property but felt they didn't have the professionalism of Mr. Parker. We are putting our trust in him to sell the family home. He is a credit to your company.... Read more
Seller
14th Oct 2020 (4 years ago)
I Tabrizi
I recently sold my house with Marks & Mann during the lockdown period, and what a great, stress-free experience it was. Everything from start to finish was managed and handled so well from the team, given the circumstances (CV19).
Jake Rudge initially came to my house to provide a valuation, measurements and the usual bits and pieces and had my house on their website and Rightmove that very same day. Jake also sent me a link to check I was happy, all of which was great.
Jake or one of the team members had a spare key of mine, and managed all viewings which was a massive plus for me, it meant no awkward viewings and awkward timings, which really meant I could get on with my day-to-day life and everything was being managed in the background.
Lots of interest, lots of viewings and then after a short period managed to secure a buyer for a price I was very happy with.
Once the sale had progressed, a lady called Emily sent me a nice email and gave me call to mention she would then be taking over from here, she provided regular updates even when times were slow due to lockdown etc. Regardless, progress or not, it was nice to receive those regular calls to show they're still doing what they can to help progress things where possible.
Any time I rang either Emily or Jake, they would be very responsive and resolve any issues/queries I had and feedback to me. This was great, especially given the inconvenience of home working etc, it was really clear that Jake & Emily really wanted their clients to feel in good hands, and of course I did.
All round great experience, would recommend to anybody. Only just moved into the new home, but I know who I'll choose when it goes on the market!
Thanks again for all your help M&M team.
Idris Tabrizi... Read more
Seller
5th Aug 2020 (4 years ago)
J bennett
Great professional service from jake and his team. Always kept us updated throughout proceedings. I would highly recommend Mark's and Man.... Read more
5th Aug 2020 (4 years ago)
B frost
Tried to sell our house with Mark's & Mann, I felt from the start they were very negative about our home, would have thought at this stressful time they would have tried harder. I also called them to see if I could view a house they had on the market, they didn't even get back to me to make an appointment. Very poor and I feel very upset about the whole experience. Also the people who did view our home did nothing but waste our time, will never recommend you.... Read more
Seller
3rd Aug 2020 (4 years ago)
R BoK
We chose 3 random estate agents to value our house and Marks & Mann were the most professional by far.
They kept us up-to-date with proceedings throughout both when we bought with them and when we sold through them.
Highly recommended.... Read more
Seller
14th Feb 2020 (4 years ago)
B EVANS
Great guy's and service. No problems during the sale and great communication throughout. Thanks.... Read more
17th Jan 2020 (5 years ago)
T Bennett
The sale of our house was mot straight forward but Marks and Mann made the process run smoothly. Emily Catchpole was extremely helpful and kept us updated regularly on the progress of the sale, Dealing with buyers efficiently. Would definitely recommend them.... Read more
Seller
5th Jan 2020 (5 years ago)
Blake
Then Marks and Mann sales progressor provided consistent updates on the progress of the purchase of my new home, constantly chasing some challenging 3rd parties to move the sale in the direction needed. I would highly recommend Marks and Mann because of this, and will likely be a returning customer when I come to buy/sell again. Thanks to the team + Emily specifically.... Read more
Buyer
3rd Jan 2020 (5 years ago)
M Hunt
We have recently purchased our first house through Marks & Mann and they were very helpful & efficient throughout the whole buying process, through to completion.
Emily from the sales progression team was our friendly point of contact and was always available to quickly answer queries.
Having a less than positive experience with another major Ipswich estate agents (Haart) when attempting to purchase a house prior to this one, I would definitely recommend Marks & Mann.... Read more
Buyer
1st Dec 2019 (5 years ago)
T Sallows
Just moved into my house purchased through Marks & Mann. Really impressed with this estate agent. Nothing was too much trouble and the service was friendly and helpful. Thanks to Emily who kept me informed all the way through to completion. I would definitely recommend Marks & Mann.... Read more
Buyer
19th Nov 2019 (5 years ago)
S beckett
Honest and thoughtful Estate Agents. We have just sold the family house after the last Gran parent passed away. Marks & Mann could not have been more helpful at this difficult time. They are honest and trustworthy and work with ethical standards that is so lacking these days. I would highly recommend this estate agent.... Read more
Seller
14th Oct 2019 (5 years ago)
C Lee
Excellent service, especially Jake, Reece and Emily who all worked as if they only had me to deal with! Thoroughly recommend as an agent, they made my journey of buying and selling houses so much easier.... Read more
Seller
18th Sep 2019 (5 years ago)
K Luckman
A big thank you to all at Marks & Mann Estate Agents for assisting me with the purchase of my house.
In particular Reece and Jake with regards to purchasing and Emily who saw the purchase right through to the end as part of the sales progression team. - The state of the art web portal is something to behold keeping you right up to date with any sale / purchase!
Professional Slick outfit who I will certainly be using again in the future for any purchase / sale of a property.... Read more
Buyer
26th Aug 2019 (5 years ago)
A Kingston
Very very helpful in selling our home, always kept us informed about the whole chain.... Read more
Seller
26th Aug 2019 (5 years ago)
C Fancy
Purchasing a house is supposed to be one of the most stressful times, the support and great service that I received from the team at Marks & Mann, definitely made things a lot easier.
Thank you...... Read more
Buyer
21st Aug 2019 (5 years ago)
D Turner
Helpful staff!... Read more
14th Aug 2019 (5 years ago)
I Knight
staff were helpful and friendly... Read more
10th Jul 2019 (5 years ago)
J Codeine
Could not have asked for a better service. Friendly and helpful from start to finish. We were kept up to date from our first viewing and bid right upto our move in date.... Read more
3rd Jun 2019 (5 years ago)
H Lunn
Many thanks to Jake for the professional and friendly way in which he found us a buyer so quickly. We are now in our new home and very grateful for all the help we received from Marks and Mann.... Read more
Seller
23rd May 2019 (5 years ago)
D Taylor
Marks and Mann are well deserving of one! also after reading some of the reviews i am shocked at some of the comments. I can only speak from our own sale and experience. We achieved a higher price than we anticipated in october of this year which was wonderful. So we would like to thank all of the staff members who worked on the sale of our house, particularly Sharon who made our process stress free for my wife and me. We really appreciate the hard work and relaxed manner Sharon and the Marks and Mann team delivered.... Read more
Seller
23rd May 2019 (5 years ago)
D Martin
Very friendly, helpful and chased everything up through the whole process. Couldn’t fault the estate agents... Read more
20th May 2019 (5 years ago)
S harrison-spencer
Put the house on the market 2 weeks before Christmas, and not expecting any viewing so close to Christmas, I accepted an offer the Saturday before the holiday. This is just an example of the time and attention recieved from Marks and Mann. Always ready to answer any questions. Keeping me informed along the way... Thank you.... Read more
Seller
3rd Apr 2019 (5 years ago)
G Hammond
Excellent service from very helpful staff. Marks & Mann helped make selling and moving a pleasant experience. I would highly recommend to others.... Read more
Seller
2nd Mar 2019 (5 years ago)
C Ra
Would highly recommend Marks and Mann for an amazing and stress free experience. Would like to say massive thank you to Jake from Ipswich branch for finding our seller and for Emily for keeping us updated in the sale of our house. All employees are lovely who I spoke to on the phone. Can not recommend them enough. Thank you again to everyone! x... Read more
Seller
18th Dec 2018 (6 years ago)
D h
Pleased with the job Marks and Mann did with the house sale. I will be using them again.... Read more
Seller
11th Dec 2018 (6 years ago)
J Cook
We used Marks & Mann to both sell our old house and buy our new one. We saw our new house before we had even thought about putting ours on the market, but with Marks & Mann's help we managed to get ours marketed and sold within 5 weeks. We are now in our beautiful new home after what was a relatively straightforward and well managed process. Moving home will always have its challenges, but Marks & Mann were there throughout the process to help and give us all the information we needed. I wouldn't hesitate to recommend their services.... Read more
Seller
30th Oct 2018 (6 years ago)
S Rose-Thompson
Having dealt with a few different estate agents over the years I would definitely say Marks & Mann were the most friendly, helpful and approachable and I wouldn’t hesitate to use them or recommend them to family and friends in the future.... Read more
20th Sep 2018 (6 years ago)
S Mehmed
I am a first time buyer and they helped me from the viewing to completion. Each member of the team have been polite and very helpful. A special thank you to Emily Catchpole. I wouldn't hesitate to recommend Marks & Mann Estate Agents.... Read more
Buyer
1st Aug 2018 (6 years ago)
C Cheesman
We were very happy with the service. Marks and Mann got us a buyer within 10 day’s. Everyone is very polite and helpful. Would definitely use again in we ever moved.... Read more
Seller
27th Jul 2018 (6 years ago)
A K
What a disipointment I won't use them again, they all promise a lot but deliver very little.... Read more
5th Jun 2018 (6 years ago)
E Hales
My experience with Marks and Mann has been excellent. I mainly dealt with Hannah who was great throughout. I would recommend Marks and Mann to everyone. Thank you all.... Read more
18th May 2018 (6 years ago)
J Coe
Cannot thank the team at Mark's and Mann enough for helping us sell our home. Joe Parker was our first port of call and was amazing in getting us in contact with the appropriate team, making us feel a valued customer and booking in our valuation with the branch manager (Paul). The team worked hard to sell our home and even when our first buyers pulled out two days after Christmas they worked tirelessly to find us a new buyer as quickly as possible. The team were always available via email or the phone and chased up everything as quickly as possibly along the way. Today we exchanged ready for completion next week and the contact from the progression team and a personal congratulation from Mark and Joe was the icing on the cake. Thank you very much everyone who worked hard for us and didn't once get frustrated with my many emails and constant pushing. Highly recommended xxx... Read more
Seller
28th Feb 2018 (6 years ago)
Z miah
I would recommend to avoid Marks and Mann Ipswich. They don't work nicely as the promise in first place. Full of Error, lack of accountability, lack of professionalism.... . AVOID AVOID AVOID... Read more
13th Dec 2017 (7 years ago)
I Harvey
Very disappointed from start to finish.
Started with an unrealistic valuation - when questioned assured me there'd be no problem.
Then given the sales pitch of '0.85 commission, tell you what, I won't rob you, I'll knock £60 off'. I mistakenly signed at that point not knowing that I had just signed for a fixed price rather than 0.85% of the selling price - true, it was on the paper but bot explained that I was changing the terms under which I engaged the company
Feedback during the viewing process was almost non-existent, even when Marks & Mann were chased asking what had been said - some 'phone calls never returned.
The completion team did seem to do their job adequately although always managed to give updates well after the solicitor.
Just thankful I was only selling as I wouldn't want to involve them in a complicated process.
Would I recommend them - No!... Read more
Seller
27th Nov 2017 (7 years ago)
J Lodge
Fantastic experience dealing with Shane Marks, very professional and dealt with my enquiry in a very professional manner. Would highly recommend to anyone looking for property advice and making the jump onto the ladder.... Read more
24th Nov 2017 (7 years ago)
E Tomlinson
I sold and bought through Marks & Mann and found them to be extremely professional, helpful and friendly. I would recommend Marks and Mann to anybody looking for a easy and stress free move.... Read more
Seller
22nd Nov 2017 (7 years ago)
C Driscoll
superb experience from start to finish.
i had a valuation with laura who from the beginning made me feel confident i was in safe hands selling my home of 30 years...she told me everything i needed to no and more and put up with my novice questions.
then moving forward everyone i spoke to from hannah to reece was fantastic! will be recommending to freinds.... Read more
Seller
22nd Nov 2017 (7 years ago)
M Boon
Would definitely recommend marks and mann fab service and a lovely quick sale. Staff are really helpful too!... Read more
Seller
10th Nov 2017 (7 years ago)
J oof
We used Marks & Mann recently to sell our house.
Very happy with the service we received from start to finish, especially as our buyer played hard ball when it came to signing the paperwork! These guys got everything sorted very quickly and made our sale pretty painless.
Highly recommended regarding our experience.... Read more
Seller
9th Nov 2017 (7 years ago)
R Lock
Really not happy with the sale of my house.
The advert was incorrect and as a result we had no viewings for the first 2 weeks. The after sale was no better. We had to constantly chase for any kind of update, sometimes weeks without a word from them. Of the updates we did get, information was often inaccurate. At one point, where we had news of a potential chain collapse Marks and Mann failed to let us know for a full 2 weeks that there was an issue. In the final stages of the completion most of the leg work was done by us as we knew Marks and Mann wasn't giving the situation any kind of priority. Ironically, at one point another agent representing a different party in our chain gave us more information than Marks and Mann did.
We finally complained when the invoice came through and the reply was quite simply "pay up or we'll charge you extra and legal action".
Really would suggest using a different agent. Yes Marks and Mann appear cheaper in Ipswich, however as the saying goes, you get what you pay for.... Read more
Seller
3rd Nov 2017 (7 years ago)
A pattenden
Received excellent customer service and was kept fully informed throughout the process.... Read more
23rd Mar 2017 (7 years ago)
A Souster
Recently signed up with Marks & Mann for both the purchase of a new home & sale of ours.
Everyone there has been very professional helpful & friendly. My house was on the market within a day of instructions & had 5 viewings in the first 3days. So far we've been very impressed with the service & would highly recommend them to anyone considering buying or selling.... Read more
Seller
9th Dec 2016 (8 years ago)
S Fisk
Recently purchased a flat through marks and Mann and amanda and the team were great extremely helpful even with all the solicitor issues and me and my family are all.moved in... Read more
Buyer
23rd Nov 2016 (8 years ago)
R Bloomfield
Really good customer service - I never thought I'd say that about an estate agency business but Marks & Mann were brilliant on 3 counts... 1) sent lots of people round to view my property AND always reported their feedback. 2) Kept me in touch regularly with how my sale was progressing, 3) Charged a highly competitive rate of commission.... Read more
Seller
12th Sep 2016 (8 years ago)
W Robbins
Fantastic! I have found my experience with Marks and Mann of an exceptional high standard from all angles. I was made aware and kept informed by the informed, knowledgeable sympathetic staff in all departments following completion. My property was artistically photographed and efficiently placed on the internet the same evening.. It was sold within 8 days. The excellent service did not end there but continued with frequent informed updates of legal progress.
I cannot than The Team at Marks and Mann Ipswich for the professionalism of but sympathetic handling of my sale. Wendy Robbins.... Read more
Seller
9th Sep 2016 (8 years ago)
J palmer
Recently purchased through Marks and Mann and I must say I was searching for a very long time. As a first time buyer I was very anxious and unsure about the process but I received help every step of the way. Marks and Mann were so much more friendly and efficient compared to other estate agents who just didn't care. A big thank you to all of the team who were magnificent and dealt with my every request. Their customer service was flawless. I will 100% sell in the future with Marks and Mann and will recommend them to anyone who is thinking about using them.... Read more
Buyer
16th Oct 2015 (9 years ago)
E Catchpole
This is the first time I sold a property and Marks and Mann made my experience a delight. From the initial valuation, to viewings and ending with a very quick sale, because of their excellent customer service, I would highly recommend this estate agent.... Read more
Seller
15th Oct 2015 (9 years ago)
P Gleed
Recently had our house valued by Marks & Mann, we also requested a valuation on a building plot and a new build bungalow. Alan Mann was very professional, polite and courteous and clearly is an expert in property. Formal confirmation was received promptly following Alan's visit, and all follow up calls from Marks & Mann have been very professional and helpful. Would definitely recommend using Marks & Mark Estate Agents.... Read more
15th Oct 2015 (9 years ago)
K Hebden
Just been stood up by Marks & Mann whilst trying to view a property - their office could not get hold of the person who should be doing the viewing. We also used them to sell a house recently and they told me I had to have an EPC by law that cost £72. They took my money but did not do a new EPC, they just reissued the same one that was 2 yrs old when we bought the house. EPC's last 10 yrs I did not need a new one. Eventually got my money back. I asked Lindsey why I had not been told a new EPC had not been done, she said "you didn't ask" Also when listing my house I specifically asked that they did not list it online until I checked it. They ignored my request and listed it at the wrong price (they rounded it up - important as it took it to the stamp duty threshold). When I complained I was constantly told "you are on the no frills policy" Would not use again.... Read more
Seller
12th Oct 2015 (9 years ago)