S “Challenger”
Usually a viewing is supposed to last 15 - 20 minutes . We travelled all the way from Manchester to go see this property and were running just under 8 minutes late to go see the place due to traffic in a new city. We were informed that the agent had left to be at another viewing , when we pleaded with receptionist to just allow us some time he simply said that the agent had another appointment somewhere else and we'd need to reschedule. I don't know who books these appointments in but booking another location within 15 minutes of another place is just a bad idea. Won't be using these guys again.... Read more
31st Oct 2024 (15 weeks ago)
C Alexander
I've just started letting my flat through Martin & Co and so far I've been impressed by how professionally they've handled everything.... Read more
Landlord
27th Sep 2024 (20 weeks ago)
J Johnson
The process of booking a tour and applying were all very easy and the people at Martin & Co helped a lot making everything simple. They understood things that may interfere and adapted things to better suit my situation. The rent is very reasonable for what you get, especially within the area. The property is excellent, with only 3 issues that were fixed straight away.... Read more
Tenant
24th Sep 2024 (21 weeks ago)
H Hall
Iv haven't lived at the property for long, however for the time I have been here it has been great. The facilities are great and the room is lovely.... Read more
Tenant
24th Sep 2024 (21 weeks ago)
R Howdle
Having been dealing with Amy this week has been a real pleasure. A really lovely, efficient professional.
Amy's effective and prompt communications have been excellent.
Many thanks... Read more
D Aston
Really disappointing service from Martin & Co when viewing a rental property.
No level of customer service.
Lettings Manager didn't care that there were issues with the property, 'let as seen' attitude despite there being damage to walls and issues in the bathrooms, snagging issues throughout.
Not provided any information on next steps or application process.
Waste of my afternoon, having taken time off work to go and view the property.... Read more
17th Jan 2024 (1 year ago)
D Fouche
My partner and I have had a great experience dealing with Martin & co, especially Alisha who has done so much to help us and has always been happy to help no matter how often I phoned. We definitely recommend Martin & co to anyone who is looking for a property.... Read more
2nd Dec 2023 (1 year ago)
O Podvazhuk
I have had a brilliant experience with Martin & Co! They have been very friendly and easy to work with, great communication. They went above and beyond to make the tenancy process go as smoothly as possible and covered all the aspects in detail through every step of the way. Would highly recommend.... Read more
Tenant
15th Nov 2023 (1 year ago)
M Amjad
Excellent customer service and resolution by the team.Shoutout to Georgina, we are renting but she is an absolute star who has fixed all issues for us in a very short span of time.Happy to be renting using Martin & Co... Read more
Tenant
6th Sep 2023 (1 year ago)
C Fleurz
Great service and communication. Always quick to answer when I had any questions/Queries. Would highly recommend using... Read more
9th Feb 2023 (2 years ago)
An extremely unprofessional company and would not recommend... Read more
Tenant
1st Sep 2022 (2 years ago)
P TV
Customer service is top notch... Read more
16th Jul 2022 (2 years ago)
P New
Martin & Co have been incredibly helpful over our process in finding and renting our flat, being amazing in support as well as giving all the details in speedy time, responding quick with any queries or problems we’ve had so far, would definitely recommend them to anyone... Read more
Tenant
16th May 2022 (2 years ago)
J K
A very professional firm with excellent and efficient service. Highly recommended.... Read more
7th Apr 2022 (2 years ago)
D Allen
They sorted or and helped us sort out all we needed .As quickly as they could. Friendly on time would use them again if we have to .we are very happy.... Read more
21st Mar 2022 (2 years ago)
C Styles

The agents at Martin and Co. were helpful throughout the process of finding a property to rent. Whilst looking at one property, the agent informed us that there would be a more appropriate property that fitted our needs. We booked in for the viewing a few days later and we were successful.
The agency use DocuSign, which allows tenants to sign documents electronically - this helped speed up the process of securing the tenancy. Additionally, they were considerate when I asked to pay the first month’s rent and deposit at a later time (meaning I was not under any financial constraints).
When it came to our move-in and collected our keys, I was grateful that meter and water readings were conducted the day before; reducing the stress of ensuring no electricity or water is used.
Katie Mincher, the agent that dealt with our tenancy, replied to queries quickly and was always happy to help. This was especially needed because we had not moved into a rented property before.
Great service, communication and professionalism throughout.... Read more
Tenant
26th Aug 2021 (3 years ago)
B Rahilly
Martin & Co were brilliant in helping us find a house to rent. Everything was done with rehearsal utmost professionalism and very efficiently! I could recommend them enough.... Read more
Tenant
13th Aug 2021 (3 years ago)
V Milla
Martin & Co was great for us to find a new place. They have a very professional and friendly way of working with their clients. Would highly recommend them as estate agents!... Read more
13th Aug 2021 (3 years ago)
C Goode
Professional, prompt and thorough service from Martin & Co, much better than other letting agents I have dealt with. Highly recommended!... Read more
Landlord
28th Jul 2021 (3 years ago)
D Zettlová
Martin&Co have been nothing but helpful with my last minute rental property search, when I thought all hope was lost and I wouldn't be able to find a new rental, they were extremely professional, very quick with responding and they kept me in the loop during the whole process. I got everything I needed and more from them! Even though other letting agencies thought I wasn't fit for their criteria, Martin&Co made everything work and came up with multiple solutions to my situation. They are a fantastic team that you can rely on.... Read more
Tenant
7th Jul 2021 (3 years ago)
C Perry
I had a very professional and positive experience with Martin and Co whilst looking for a property to rent in Worcester.
They were very friendly and helpful and helped me through the whole process with an excellent line of communication which made for a smooth transition to living in Worcester.
I would highly recommend.
Colin Perry... Read more
Tenant
7th Jul 2021 (3 years ago)
A Davies
The quality of service provided by the whole team at Martin & Co is exceptional. During the past six months they have gone 'above and beyond' in providing a first class professional service. Nothing has ever been too much trouble; each and every member of the team has been friendly, courteous and thoroughly professional. I cannot speak highly enough of them.... Read more
6th Jul 2021 (3 years ago)
F Carinci
very good team, always very helpful, professional and responsive... Read more
21st Jun 2021 (3 years ago)
H Wragg
Great experience with Martin & Co so far, they were very helpful in sorting out our tenancy agreement. Straight forward process for applying for tenancy, and great communication throughout. Personable and friendly letting agents.... Read more
Tenant
17th Jun 2021 (3 years ago)
S Kelly
The team at Martin and co have been nothing short of outstanding in helping us through the process of finding our new home. Highly recommended.... Read more
25th May 2021 (3 years ago)
S Greaves
Great friendly service currently renewing for 2nd year of tenancy feel confident staying with Martin and Co... Read more
Tenant
23rd Apr 2021 (3 years ago)
E Pomroy
We dealt with Peter and Katie for our new property. They were always really responsive and very clear in their instructions and the process. We certainly wouldn’t hesitate in dealing with Martin & Co for any property needs in the future!... Read more
21st Apr 2021 (3 years ago)
P Taylor

In reply from Martin and Co, here is our response:
You have claimed you have spoken to the two plumbers you currently used and you previously stated to us on numerous occasions that stuff from the taps couldn’t have caused the mark. But the stain could have been caused by something else as it materialised around the same time your inept plumbers where in the building. Also neither of the two plumbers you have attempted to clarify with were the plumbers in question. While your current two plumbers are no doubt reputable they are not the inept ones who were there and therefore cannot possibly comment on how or what they did. Those guys were so good they collapsed the garage ceiling, nothing is potentially beyond them especially stains on carpets.
This was informed to you by telephone. You are correct, we mistakenly believed we had emailed about it, as 95% of the time we would have e-mailed. On this occasion we had misremembered and recalled that it was actually a phone call. This happened because I had suffered a serious health problem and my wife and I were more distracted by more serious issues than the inability of your plumbers and the fact you don’t make note of calls coming into you. All this was stated in the original review. As the member of staff that received the call is no longer with Martin and Co we have no way to verify our call which would clear us and as Martin and Co’s call logging is clearly non existent we were left with no way to prove it either.
In regards the cleaning contractor, again you have failed to listen here. The contractor did not advise us as we were cleaning. He advised us BEFORE WE HIRED HIM on the phone that all we really had to do was just clean the carpets. He informed me that at the most that’s all we’d need as if we cleaned reasonably well it would pass the inspection, therefore putting himself in pole position to be hired as of course he would be the cheapest as he was offering a minimal service. This is the cleaner you recommended to us, and therefore we had no reason to doubt his claims would be genuine. We then find out this is not the case and more was required, no doubt to be carried out by the same guy who did us in the end. As I had better offers elsewhere for a comprehensive clean I would have gone there instead, but as your man under pitched knowing he’d get the job twice that’s how it ended up. You may feel the comments are spurious, but yours aren’t even taking in to account anything we’ve actually said so are redundant.
You are right, a number of contractors visited, and once you hired a decent plumber we had no further complaints until the end, when having completed a decent clean which was praised by the LANDLORDS THEMSELVES, Martin and Co got involved and suddenly everything was wrong despite saying in the first email that the house was ‘generally in a good condition.’
The Fumigation was originally sold to us as something that HAD to be completed because we had a dog. Quotes were obtained but only when we spoke to the pest control company you recommended did it turn out that we actually DIDNT have to fumigate as the chemicals are dangerous and should not be performed lightly. A fumigation should only be carried out if there is absolute evidence that it is required. This is NOT what we were originally told and it was later you had to clarify this proving that the clause in your contract was completely wrong. You later admitted your mistake and clarified you would keep back a portion of the deposit until 2 weeks after the new tenants had moved in.
With regards to the Oven, thank you for confirming that your inspection between tenancies was inadequate in this case.
We feel our comments are perfectly justified, and thank you in your return comments for proving our point with a lack of attention to detail, and for showing you do not wish to learn from a negative review. This is how we found your responses in our email exchanges too and now its here for all to see.
Regards.... Read more
Tenant
20th Apr 2021 (3 years ago)
P Taylor

Ive rented properties for nigh on 20 years now. Normally Ive never felt the need to leave a review for any as normally all has gone smoothly and any issues have been small. However in the case of Martin and Co, Worcester I will make an exception.
From the beginning things didn’t start off terribly well. Forced to accept their Inventory without being able to amend it for any issues we found was the first red flag. All you could do was e-mail your findings and hope they remembered it. Then they described the Oven as having ‘a good appearance’ yet failed to note that it actually didn’t work.
The oven thing went on for a while, but then to add insult to injury they booked plumbers to replace some leaky taps that had been reported by the previous tenants. It was bad enough that they replaced the taps in the wrong bathroom, but then when they were forced to come back to fix that mistake they made an even bigger one. In refitting they didn’t seal it properly causing a leak to run down the back of the sink and in to the floor. This then pooled up until eventually the ceiling collapsed in the garage under the weight of the water.
Also around this time a mark appeared on the carpet leading to the ensuite, which we believe had been caused by those same plumbers. We actually reported it at the time but unusually we did it by phone instead of email/app. Had we known then what we know now we would have photo’d it and logged the phone call.
You see it turns out that Martin and Co failed to log that phone call. Also the agent who answered the call no longer works for the company. Therefore when the time came to get the deposit back they had no record of our report. This ultimately meant that we were blamed for mark, and without any proof it was our word verses theirs. Despite the multiple examples of poor work by the plumbers, it HAD to be our fault.
Add to that a couple of pieces of dodgy advice (we HAD to fumigate, advised by their pest control guy that we actually didn’t for instance) and recommending cleaners for the end of tenancy clean who gave bum advice about how much needed to be done (why would we doubt it, being M&C’s preferred cleaner??) just to land the job and what you have is a company with numerous operational question marks. They hired dodgy contractors to carry out their works and when it all then goes sideways they are happy to pass these costs on to the renter. We ended up losing a sizeable chunk of our deposit as a consequence. When we complained to the higher management we were promised a review of the situation, but so far no outcome has been forthcoming.
We would therefore recommend to anyone else thinking of renting with these guys to do the following:
1) Report ALL repairs and maintenance as soon as possible.
2) Make sure they are photographed and kept safe in case needed later.
3) ONLY report using E-mail if possible. Even the PropertyFile app turned out to be useless because we lost access as soon as our tenancy was over so we couldn’t go back to find previous house inspection reports.
4) Save all House Inspection reports somewhere safe!
5) If you have to phone make sure you log the time and date of that call and what it was about. They won’t. (Save your phone bills just in case!)
6) When coming to the end of tenancy book your own cleaners.
7) If you need plumbers make sure you ask for Neil and no one else.
8) If you want to avoid all the hassle, rent with someone else…….
Good night and Good Luck!
-----------------------------------------------------------------------------------------------------------------
REBUTTAL TO M&C RESPONSE:
SEE PHOTOGRAPH
Always a pleasure........ Read more
Tenant
20th Apr 2021 (3 years ago)
C Parker
The house viewing was honest and the agent had the full run down of what was allowed/expected of tenants and communicated very well.
All the documents to sign and information was communicated effectively via email with one main contact which is key.
Thanks Martin & Co team... Read more
Tenant
20th Apr 2021 (3 years ago)

Renters Beware…..
Ive rented properties for nigh on 20 years now. Normally Ive never felt the need to leave a review for any as normally all has gone smoothly and any issues have been small. However in the case of Martin and Co, Worcester I will make an exception.
From the beginning things didn’t start off terribly well. Forced to accept their Inventory without being able to amend it for any issues we found was the first red flag. All you could do was e-mail your findings and hope they remembered it. Then they described the Oven as having ‘a good appearance’ yet failed to note that it actually didn’t work.
The oven thing went on for a while, but then to add insult to injury they booked plumbers to replace some leaky taps that had been reported by the previous tenants. It was bad enough that they replaced the taps in the wrong bathroom, but then when they were forced to come back to fix that mistake they made an even bigger one. In refitting they didn’t seal it properly causing a leak to run down the back of the sink and in to the floor. This then pooled up until eventually the ceiling collapsed in the garage under the weight of the water.
Also around this time a mark appeared on the carpet leading to the ensuite, which we believe had been caused by those same plumbers. We actually reported it at the time but unusually we did it by phone instead of email/app. Had we known then what we know now we would have photo’d it and logged the phone call.
You see it turns out that Martin and Co failed to log that phone call. Also the agent who answered the call no longer works for the company. Therefore when the time came to get the deposit back they had no record of our report. This ultimately meant that we were blamed for mark, and without any proof it was our word verses theirs. Despite the multiple examples of poor work by the plumbers, it HAD to be our fault.
Add to that a couple of pieces of dodgy advice (we HAD to fumigate, advised by their pest control guy that we actually didn’t for instance) and recommending cleaners for the end of tenancy clean who gave bum advice about how much needed to be done (why would we doubt it, being M&C’s preferred cleaner??) just to land the job and what you have is a company with numerous operational question marks. They hired dodgy contractors to carry out their works and when it all then goes sideways they are happy to pass these costs on to the renter. We ended up losing a sizeable chunk of our deposit as a consequence. When we complained to the higher management we were promised a review of the situation, but so far no outcome has been forthcoming.
We would therefore recommend to anyone else thinking of renting with these guys to do the following:
1) Report ALL repairs and maintenance as soon as possible.
2) Make sure they are photographed and kept safe in case needed later.
3) ONLY report using E-mail if possible. Even the PropertyFile app turned out to be useless because we lost access as soon as our tenancy was over so we couldn’t go back to find previous house inspection reports.
4) Save all House Inspection reports somewhere safe!
5) If you have to phone make sure you log the time and date of that call and what it was about. They won’t. (Save your phone bills just in case!)
6) When coming to the end of tenancy book your own cleaners.
7) If you need plumbers make sure you ask for Neil and no one else.
8) If you want to avoid all the hassle, rent with someone else…….
Good night and Good Luck!... Read more
Tenant
18th Apr 2021 (3 years ago)
M Westbrook
Agents reacted quickly to address problems and resolve issues.... Read more
3rd Apr 2021 (3 years ago)
G Sexton
Martin & Co were extremely helpful and made everything easy in renting with them, a special mention must go to Katie who has been brilliant throughout... Read more
Tenant
20th Mar 2021 (3 years ago)
S Castelhano
Very professional and helpful team throughout the whole process of renting the house. Highly recommend!... Read more
Tenant
13th Mar 2021 (3 years ago)
A Robinson
The best experience I've had so far renting, extremely helpful and great team.
Special thanks to Peter and Katie for making the process quick and easy.... Read more
Tenant
22nd Feb 2021 (3 years ago)
E Barry
Very helpful and efficient staff found successful tenants quickly for us... Read more
Landlord
25th Jan 2021 (4 years ago)
T Wilkinson
Very helpful staff making the process easier... Read more
15th Jan 2021 (4 years ago)
M Ligas
Amazing people, helpful stuff ;) And nice property to rent ;)... Read more
Tenant
24th Dec 2020 (4 years ago)
Mimo
I've been renting from Marin & Co for over a year now and i haven't experienced any problems with them.
Issues during tenancy are unavoidable whether it's the fridge, cooker or something random, however, a call or email is enough to resolve the problem.... Read more
Tenant
25th Nov 2020 (4 years ago)
C Skerry
Martin & Co offer a fantastic and friendly service, they've been extremely responsive to all our questions and have made our move a lot less stressful than it could have been.... Read more
30th Oct 2020 (4 years ago)
K Shrubb
Martin & Co were excellent in helping with our move. They made everything quick, easy and efficient while sharing our excitement and wishing us all the best.... Read more
20th Oct 2020 (4 years ago)
J Hibbert
Having experience a very poor service by local letting agent Martin & Co Worcester which cost my son the opportunity of renting a property.
Poor attitude and customer service.... Read more
Tenant
11th Sep 2020 (4 years ago)
D C
Renters beware! The contract contains contradictory, unreasonable, irrelevant and borderline illegal clauses that they refuse to change. When moving in they send you the inventory with a request to sign it as proof of receipt, but when you look at the signature declaration it is to say that you agree with it. When pointing out damage that isn't marked on the inventory they refuse to update the document and promise to keep your comments on record instead, but if you've signed the inventory then I imagine that it would be hard to argue that it's wrong if they try to charge you later.
1/5 stars for quality, but 5/5 on the sharkyness scale!... Read more
Tenant
10th Sep 2020 (4 years ago)
L Hassan
Always responsive and tries to solve problems... Read more
10th Nov 2019 (5 years ago)
I Cuthbertson-Letelier

Watch out!
My partner and I rented one of their properties that within the first day of moving in we noticed mould around the Windows, walls and bath room. We’d noticed a few other things such as the window being broken, things left by previous tenants like shoes and clothes and even found the toilet extremely dirty. I had made a phone call the day of the move to explain the mould situation and the window to which it took 4/5 months to get the window fixed and no comment on the mould.
I ended up cleaning the mould but during the rest of my tenancy I was threatened to have my deposit taken for the “damages” made by me (meaning the mould that way there since the day I moved). Luckily I had taken photos and had emails as proof so the deposit company obviously saw that Martin and co were just trying to steal more money!
I very much advise anyone who moves into one of their properties to keep photographic proof and emails in order to dispute for your deposit as they will try their best to blame you for something that was never your fault.... Read more
Tenant
11th Oct 2019 (5 years ago)
C Bogos
all the things that go wrong went wrong I must deal with allot of problem during the year that causes me lost around 1300£
Without any help from staff
They charge for reference 30£ each and 90 check out inventory... Read more
12th Jul 2019 (5 years ago)
B Dudey
Friendly and helpful staff... Read more
8th Apr 2019 (5 years ago)
E Paton
Martin and Co. take zero responsibility for the landlords that they work with. Their out of hours response to ANY emergency is...non existent and they can't communicate between themselves efficiently enough to provide any kind of consistent service to their tenants. Only get something done when you threaten non payment due to breech of contract. Utterly pathetic service from day one. Thanks again for nothing!... Read more
Tenant
15th Dec 2018 (6 years ago)
V White
The Martin & Co team are very professional and demonstrate a strong understanding of the local property market. They are friendly and helpful, and adopt a proactive approach to all aspects of property sales/letting. Calls and emails are always answered quickly. I have no hesitation in recommending their services.... Read more
16th Dec 2017 (7 years ago)
J Jenkins
A professional service with immediate results, I would highly recommend Martin & Co... Read more
30th Nov 2017 (7 years ago)
S Dragomir
Very professional team.
They have solved our application very quickly.... Read more
8th Oct 2017 (7 years ago)
J Cox
Martin and co were amazing they managed to get me and my daughter into rented accommodation within a week thankyou so much for all your help... Read more
Tenant
5th Oct 2017 (7 years ago)
B Betts
Excellent from the beginning, even managed to complete half the moving process from abroad! Professional, friendly and very helpful!... Read more
3rd Oct 2017 (7 years ago)
Kimra
Professional service, have been quick to respond to queries so far. Flats are well presented, clean and accurately represented in pictures online.... Read more
3rd Oct 2017 (7 years ago)
C burton
Martin and Co. make being a landlord a pleasurable experience. Their expertise in the market is second to none from my experience. From placing tenants to ensuring the whole process runs smoothly.
I know that my property is in safe hands and would have no qualms recommending them.
5 star service.
Mr C Burton.... Read more
Landlord
6th Jul 2017 (7 years ago)
B Perkins
Superb, from a new tenant's perspective, in every respect. From the initial enquiry, handled by Peter, through to Kate's painstaking and thorough inventory, to the huge amount of help that Harriet's excellent admin skills gave us, Natalie and I couldn't have asked for a more professionally delivered experience. Thanks to all, and we would heartily recommend Martin & Co Worcester to anyone.... Read more
Tenant
6th Jul 2017 (7 years ago)
V Baker
Very friendly and helpful! Would recommend them to anyone looking to rent or buy in the area... Read more
21st Jun 2017 (7 years ago)
R Pitt
Really amazing agency to deal with. Found my dream flat through Martin & Co in Worcester. They couldn't have been more helpful and professional, quick move, great service. Highly recommend.... Read more
Tenant
12th Jun 2017 (7 years ago)
J Devonport
Martin and Co. are excellent agents and we have made a happy partnership for over three years now. Always attentive and genuinely seeking for all their clients to be fully informed and getting the fairest deal, whatever the situation. Super professional yet with a sense of humour. They have advised me soundly in many areas of letting that were new to me, clarifying and removing confusion in a friendly manner. Service with knowledge and a smile.... Read more
Landlord
23rd May 2017 (7 years ago)
S Hazelwood
Martin and Co Fully Manage our properties.
They are prompt in informing and helping to deal with any tenant and tenancy issues.
We have found their service to be very efficient and friendly.
Fantastic service!... Read more
Landlord
10th May 2017 (7 years ago)
S Nelsey
Efficient and professional at all times... Read more
7th Apr 2017 (7 years ago)
R Christie
Martin and Co have been managing our property for over a year. They have proved to be very professional and personable in ensuring continuity of reliable clients. Ella has kept us informed of any matters that require our attention in good time. Based on our experience we would recommend Martin and Co.... Read more
Landlord
4th Apr 2017 (7 years ago)
J Milne

I have been working with Peter from Martin and Co for the last 7 years to rent out my property in Worcester. At no point through those years have I ever felt the need to even look at changing companies.
When looking for an agent all those years ago it was important to find someone that was going to support myself and my sister in our new journey in the rental market but are still going to charge a reasonable rate. We spoke to three or four companies and Martin and Co came out by fair the best. Supportive, professional and treated it as if it was their own house they were going to rent out in the they found and recommended tenants etc. Also the way they charged, we found this fair on us as landlords and for our tenants. A lot of companies either charged the landlord extortionate rates or the tenants which could put the tenants off your property.
The service has always remained the same - brilliant. They have always found tenants for our property and have fully supported us however the could. Also the staff rarely charge which is a great sign. You get to know each other well and work with each other.
We look forward to working with them for many years to come.
Thanks guys for all your hard work.... Read more
Landlord
1st Apr 2017 (7 years ago)
J Gautama
We have been tenants of a property managed by Martin & Co for about seven months and have had several small issues that have needed resolving. They are by far the most efficient and friendly estate agent we have ever dealt with, we can't fault anything! Special mention to Katie for always being professional and handing our concerns on to our landlady straight away.... Read more
Tenant
30th Mar 2017 (7 years ago)
M Lewis
Martin & Co. have managed our property for several years and we have been very happy with their professional and friendly approach.... Read more
Landlord
30th Mar 2017 (7 years ago)
G Howard
The staff have always been really helpful and approachable. We moved in a couple of months ago and have not felt an intrusive presence from Martin & Co, but they have sorted out any questions we have had promptly.... Read more
Tenant
29th Mar 2017 (7 years ago)
D Lautaru
The best agency, no.1!!!... Read more
29th Mar 2017 (7 years ago)
J Pomeroy
Martin & Co have always provided a professional, efficient and friendly service as a letting agent. Would recommend.... Read more
Landlord
27th Mar 2017 (7 years ago)
L Stephen
Peter and the rest of the team are always very friendly and understand the market well.... Read more
25th Mar 2017 (7 years ago)
P Gildea
We have been very pleased with the property management services provided by Martin & Co. They are completely professional, responsive and helpful. We previously had a management service which was unsatisfactory, and Martin & Co managed the switch seamlessly. We would recommend them unreservedly.... Read more
Landlord
25th Mar 2017 (7 years ago)
J Challis
Martin and Co have been managing our rental property for several years now, and they are always professional and helpful.... Read more
Landlord
25th Mar 2017 (7 years ago)
S l
I have used Martin & co on several occasions over the last few years to find great tenants for my properties in worcester.They are very professional in the way they conduct business and are very thorough in doing the required work..ie credit checks,tenancy agreements etc.........
The team at the Worcester branch are very friendly,helpful and i will be happy to use their services when i next need to.....Many thanks to the whole team... Read more
Landlord
24th Mar 2017 (7 years ago)
P Snookes
I found Martin & Co very professional to deal with. They found us excellent tenants and have always responded promptly and to a high standard.
I'd recommend them to either tenants or landlords.... Read more
Landlord
24th Mar 2017 (7 years ago)
S Milne
Always helpful and reliable, nothing's ever too much trouble.... Read more
24th Mar 2017 (7 years ago)
N Kedwards
Rani Grieve, Operations Director at Martin & Co, runs a very professional office. Her sales and letting teams are very proactive and professional. We have bought a number of properties through Martin & Co and the Lettings team with Ella and Harriet is extremely competent. They handle all our letting properties with efficiencies and our properties are never left empty for long when our tenants want to move on. The back office Admin team is very good as well as they prepare the annual statements for us to file our tax returns. With Martin & Co, we are worry free property buyers and landlords. Highly recommend their services.... Read more
Landlord
23rd Mar 2017 (7 years ago)
I Jones
Martin & Co have been managing my property on a Fully Managed basis for about 5 years. They provide an excellent service, are very responsive and good value for money. Their new PropertyFile service is very handy and allows me to keep up to date on maintenance issues, tenant payments and certificates (e.g. Gas) via the web.
I would certainly recommend them to other Landlords... Read more
Landlord
23rd Mar 2017 (7 years ago)
B Evans

Martin & Co of Worcester have well and truly let me down. I had a booking to view a property late of Friday afternoon. Peter from Martin & Co knew I was staying on in Worcester especially for this viewing as I had tried to book the viewing for earlier and explained to him that I was only staying on in Worcester for this one viewing. He said he couldn't do it any earlier which was fair enough and it was my decision to keep the viewing. I stood outside the property for 20 minutes waiting for Peter to show. It was absolutely tipping it down with rain with no shelter. When I finally rang the office, the woman who answered the phone said my viewing had been cancelled and that Peter had notified me either by text or email. I told her I had not received a text so she told me he must have emailed me. There was no apology, just a very defensive attitude. I was not able to check my emails during the day and she implied that the whole thing was my fault because I was not able to check my emails. She said they have no way of knowing that I was not able to check my emails. As far as I am concerned, it is the agents responsibility to make sure that contact is made with the client to confirm that they are aware of the cancellation, not just assuming everyone has access to their emails at all times of the day and night. Doing it by text or email leaves much room for error, as my situation demonstrates. She said Peter was outside the office and she would go get him on the phone. Then she came back and said Peter had left and was away on holiday....! He didn't even have the decency to come speak to me. The woman on the other end did eventually apologise, but by then the damage had been done. I would not recommend Martin & Co.... Read more
30th Sep 2016 (8 years ago)
V Vox
STUDENTS STAY WELL CLEAR
Absolutely horrendous. Managing director and Natasza Rhee namely have the most condescending attitudes known to man.
Upon moving out, they charged £60 'gardening' from deposits with the reasoning that 'the bushes didn't look the same as the inventory'.
£140 communal clean, even though the property was thoruoghly cleaned to a professional standard.
Over £1000 in fees before you even get your keys.
Just stay well clear... Read more
Tenant
8th Jul 2015 (9 years ago)
S Novak
Have been very helpful and polite so far with any issues quickly attended too and repaired or replaced. Thank you Martin & Co... Read more
15th Apr 2014 (10 years ago)
K Hurley
Worst customer services, professionalism and even manners I have ever experienced. I would never use martin an co again and wouldn't recommend them to anyone. They made mistake after mistake and broke rules of contract. We are now looking to seek legal advise as they let people in our flat without us knowing on various occasions and also offered no compensation or replacement accommodation when our flat became un-inhabitable.... Read more
Tenant
26th Jan 2014 (11 years ago)
H Cottage
As a Landlord, Martin & Co are highly recommended. All letting processes are explained clearly at the outset and again at each tenant change. The team of professional and approachable staff give excellent service with 100% satisfaction in the suitability of tenants over 4 years of lettings. This combined with regular inspections, industry advice and legal updates through a regular newsletter, give you overall peace of mind as a Landlord.... Read more
Landlord
9th Oct 2013 (11 years ago)
A Mills
The lettings team at Martin & Co have made moving into our new rental property a breeze, very helpful and courteous. Everything was straight forward and as they said. Thanks Again... Read more
Tenant
7th Oct 2013 (11 years ago)
S Harrison
Really helpful, professional team. Would certainly recommend to anyone looking to rent :)... Read more
Tenant
1st Oct 2013 (11 years ago)
M Ko
Great service. Highly recommend Martin&co.... Read more
1st Oct 2013 (11 years ago)
A Bharath
The guys at martin and co Worcester really helped me find a great property which was exactly what I was looking for. their fees were explained - realistic and fair, when I picked up the keys everyone was very friendly, and the little niggles after I moved in were dealt with quickly.... Read more
Tenant
30th Sep 2013 (11 years ago)