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- Masella Coupe - Godalming
Masella Coupe - Godalming
Opens Monday at 8:30am
17 High Street,Godalming,Surrey, GU7 1AZ
Masella Coupe Godalming are an estate agent in Godalming. They mainly list properties in GU7, GU8 and GU4. Over the last 6 months, they've listed 44 properties, with 32 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 8:30am - 5:30pm
- Tuesday 8:30am - 5:30pm
- Wednesday 8:30am - 5:30pm
- Thursday 8:30am - 5:30pm
- Friday 8:30am - 5:30pm
- Saturday 8:30am - 5:30pm
- Sunday Closed
View all details
Masella Coupe - Godalming Reviews (43)
Have you used this agent?
72%
5%
2%
0%
21%
C DO
I have used Masella Coupe for both letting and selling a property. On the selling front I would highly recommend Nick.We had a very prolonged (one year) and complicated sale, with 4 different buyers and 2 last minute collapses. Nick has been a great advocate for us, tireless in finding new buyers and hand holding when things got tough. He really has been a rock, so highly recommended. On the lettings front Jilly and her team have been great, responsive and efficient. Again highly recommended.
17th Jul 2024 (10 days ago)
S Ruddock
The bad reviews on here are quite shocking and not accurate. I am living at a godalming property and within 4 days of moving in my boiler issues were fixed and call outs were within a few hours of the phone call. I couldn’t be happier. The flat is very spacious clean no mold or anything like some suggest. I can see myself living here for quite some months years to come
24th Jun 2024 (5 weeks ago)
L Mason
Huge thanks to Nick and the team at Masella Coupe who helped with the sale of my property. Nick was an absolute gem from start to finish, a total pro always going over and above. Highly recommend, thanks Nick!
4th Jun 2024 (8 weeks ago)
D Serné
Always late to their viewings but generally lovely staff and very helpful and accommodating and down to earth would recommend
29th May 2024 (8 weeks ago)
A Martin
My son and his girlfriend have had the most horrendous experience using this letting agent. Half of last year was spent trying to get a serious problem fixed in their flat; the most disgusting smell and serious mold that was easily sorted once they actually took the time and trouble to send someone round to fix the cause.
Their deposit was also not returned in full with money deducted on some spurious accusation of the flat not being left clean. They were also charged for the cost of allegedly having to employ a cleaning agency which was a downright lie. They spent three days cleaning their flat from top to bottom before they moved out!!!
There's more but, quite frankly, I'm getting depressed writing this.
Why not just do your job properly and get some satisfaction out of your work? Who is managing and regulating you? Peoples' lives and health are being affected by this incompetent outfit.
26th May 2024 (9 weeks ago)
Anonymous Homeseller
Nick is great! So helpful, reassuring and informative .
21st May 2024 (10 weeks ago)
R Martin
We rented a property through this company, and I would strongly advise any tenants to avoid using Masella Coupe and their lettings property management team.
Over the course of our tenancy, we had countless interactions with Gilli Dyer (Property Manager) who was unable to answer, respond and pass over basic information in time on a regular basis. As an example, it took her 6 months to personally carry out an inspection on a mouldy, damp cupboard that we were persistently trying to resolve. This resulted in a contractor arriving to the property and immediately finding the cause of the problem which turned out to be a leak from a pipe running through the cupboard containing waste water from the flats upstairs.
No apology, or monetary reimbursement was made from Gilli or Masella Coupe regardless of the numerous days we had to book off work to cover the works needed on the flat.
It seems Masella Coupe and Gilli Dyer are keen to make sure the landlord has a positive outcome despite their own shortfalls in providing a stable and reliable lettings service in which decisions are made fairly and with an ounce of common sense, resulting in us tenants living in a health hazard for 6 months.
Leading to our end of tenancy with them, to which they did not take the previous experience into account and allowed the landlord to draw out releasing the deposit via the DPS until almost 4 months later.
From other reviews on Google, it shows their sales team is well equipped to deal with selling properties and assisting customers through this process, however it shows some basic customer service and communication training needs to be carried out on the lettings side of the business.
15th Apr 2024 (15 weeks ago)
K Crooks
I strongly advise against using this letting agent. We complained for months about a foul smell coming from a cupboard which was so wet that the wood floor was disintegrating. Despite numerous contractors visiting, which required us to take time off work, it took months for them to find that the issue was waste water from neighboring flats leaking into ours.
For over six months, we were forced to live in sewage water without any apology or financial reimbursement. When we finally moved out, our landlord took months to respond regarding our deposit, and when they did, they deducted every possible expense, and we had no support from the letting agent.
It's evident that their lettings team will go to great lengths to lure you into renting a property, but once you're in, they couldn't care less about your well-being. They are solely focused on servicing the landlord's interests, with no regard for the tenants' welfare.
Save yourself the trouble and avoid this letting agent at all costs.
15th Apr 2024 (15 weeks ago)
S Storey
Nick was a pleasure to work with when buying our first home. He kept me updated with all updates and was never hard to get hold of. I also found that he was very honest through the whole process, which can’t be said for all selling agents! Thanks Nick
31st Jan 2024 (25 weeks ago)
P Kelly-Goss
Very happy with Masella Coupe. Courteous, personal and caring service, they helped resolve a few tricky issues in the purchase of my property and repeatedly went above and beyond in ensuring everyone involved was well looked after. Really very impressed with the level of care and dedication Nick showed. Thanks so much guys!
3rd Oct 2023 (9 mo. ago)
Anonymous Homeseller
I strongly recommend Masella Coupe, they were absolutely amazing with my house sale.
Despite the plethora of ‘shared ownership’ obstacles; Nick remained positive and supportive throughout,
he was literally my rock. ????
13th Aug 2023 (11 mo. ago)
E king
Excellent advice and support.
9th Aug 2023 (11 mo. ago)
C Duncan
Honestly, the best rental agents I have had the pleasure of dealing with! I'm sorry to be leaving the area that they look after.
19th Jul 2023 (1 year ago)
P Webb-Jones
I always turn to Masella Coupe to sell, rent or buy property, I'd buy my bread there if I could! Paul and Nicks knowledge of the local area surpasses anyone else on the High Street. Thanks chaps and fingers crossed I get to build this house and sell the other one!
18th Jul 2023 (1 year ago)
J Downing
Nick has been a massive help in securing our first home. He always chased up the relevant people when needed, was always at the other end of the phone to help with our non stop questions and queries, consistently checked in with me to give updates and see how we were getting on. Was a long process but we couldn't have got it over the line without him. Thank you so so much.
5th Jun 2023 (1 year ago)
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