T williams
Alisha at Guisborough branch was always friendly and professional in collection and forwarding of messages to both buyer and seller, and very quick and helpful in responding to queries. In my view, she is a credit to Michael Poole agents.... Read more
Seller
10th Feb 2025 (7 days ago)
J Paterson
Fabulous service from Micheal Poole in Guisborough! Thanks to Alisha’s excellent service we were able to achieve a full ask offer within days of hitting the market! The Customer Service from Alisha was 5 star I would definitely use Micheal Poole Guisborough again and recommend them... Read more
Seller
10th Jan 2025 (5 weeks ago)
G bentley
First time using Michael Poole and I was very pleased with the service Alisha Fonseca was fantastic always kept me updated and was extremely helpful a credit to the company... Read more
10th Dec 2024 (10 weeks ago)
B Coles
Alisha made a long and traumatic experience in buying Vegamara ,bearable for us with her friendly and helpful manner ,she was very professional and sympathetic to our requests .Now we are here ,and it’s stunning,we are starting to forget the trauma .thanks again Alisha best wishes Tony , Bridget and Helen... Read more
Buyer
3rd Dec 2024 (11 weeks ago)
J Cooper
?????????? service from Alisha Fonseca at Michael Poole (Guisborough branch). In being a first time buyer, it was a daunting experience, but Alisha was very helpful every step of the way, and was always there to answer queries and questions over the phone and via email. Alisha communicated with my solicitor and kept me informed every step of the way. Many thanks again Alisha, and I'd highly recommend Michael Poole.... Read more
Buyer
27th Nov 2024 (12 weeks ago)
P Heron
Excellent service by the team at Guisborough. 2nd time I have used Michael pooles . First time 26yrs ago and now .
I must say over all them yrs they have become first class . Jan and Alisha made selling a very easy process
Paul heron... Read more
Seller
26th Sep 2024 (21 weeks ago)
Anonymous Homeseller
Friendly, professional and honest. Made to feel important and hold your hand through the whole experience.... Read more
Seller
16th Jul 2024 (7 mo. ago)
M Tyrrell
What an outstanding service that we received from Vicki Phelps at Michael Poole, knowledgeable, trustworthy, honest and very reliable. Nothing was too much trouble and the guidance/advice offered was second to non. It resulted in what we all wanted, and that was a sale. I wouldn't hesitate in recommending Vicki and the team at Michael Poole, an absolute pleasure to deal with.... Read more
Seller
20th Jun 2024 (7 mo. ago)
C Lip
Vicki has been absolutely fantastic at handling the sale of our house. She’s incredibly personable, proactive, efficient and has been instrumental in helping us get asking price for our beloved house.
Would highly recommend Michael Pool.... Read more
Seller
27th Apr 2024 (9 mo. ago)
M Pigott
Vicky was extremely professional from start to finish and nothing was to much trouble for her. She kept me informed at every stage and gave me advice when asked for. Would recommend Michael Poole to anybody that asked especially the Guisborough branch.... Read more
27th Apr 2024 (9 mo. ago)
A Mains
5 star service.
The chain probably would have collapsed if it wasn’t for the amazing hard work from my agent Vicki. Brilliant professional service.... Read more
Seller
14th Mar 2024 (11 mo. ago)
J Russell
Excellent service. Really helpful, Vicki helped us to make an offer on our dream home within a week :)... Read more
Buyer
11th Mar 2024 (11 mo. ago)
D Holland
Vicky at the Guisborough office is an absolute credit to the
She genuinely cares about her clients, she was knowledgeable and kept us up to date with progress and excellent customer service ??
We would like to thank her for all her help and support during an extremely stressful time, would highly recommend ???? xx... Read more
7th Feb 2024 (1 year ago)
R Hughes
Looked after very well by vicky a very experienced member of staff that really kept us in the loop, seemed to be always on the ball and made us feel very confident in her knowledge of the system and experience in her field. With out her working hard with communicating to relevant people in the chain our move would have been extremely more stressful. So much appreciated for all Michael Poole Guisborough did... Read more
Seller
27th Jan 2024 (1 year ago)
J Nixon
Vicky was fantastic from start to finish.
Excellent customer service and always keeping me up to date with what was needed between buyer and seller ensuring a quick swift sale.... Read more
Seller
20th Dec 2023 (1 year ago)
K McCaughtrie
Vicki was warm, friendly, understanding and helpful and efficient throughout the whole process of our house purchase, often going above and beyond. I cannot sing her praises highly enough and wouldn't hesitate recommending Michael Poole Estate Agents, Vicki in particular, to anyone to else. We are now happily settling into our new home - thank you ????... Read more
Buyer
14th Dec 2023 (1 year ago)
L Barlow
Vicki from Guisborough branch has been amazing from
Start to finish, she’s been so supportive and helpful and answered emails straight away, she’s gone above and beyond, can’t thank her enough for making a stressful time a bit easier.... Read more
14th Dec 2023 (1 year ago)
G hendry
Excellent service from start to finish. Vicki was professional, efficient and very kind. Nothing was too much trouble. I highly recommend Michael Poole.... Read more
14th Dec 2023 (1 year ago)
J Young
Vicki has been very helpful, informative and professional throughout my acquisition of a home, couldn't recommend her enough.... Read more
Buyer
14th Dec 2023 (1 year ago)
R Howell
Vicki Phelps was our contact at Michael Poole for our purchase. She was very focussed, professional, responsive and knowledgeable. When we hit a couple of obstacles she had the local knowledge to find a way through the issues. Not sure we would have got to completion without her direct involvement. Overall excellent!... Read more
Buyer
14th Dec 2023 (1 year ago)
N H
This is our second time working with Vicki at MP Guisborough and once again she went above and beyond in her overall customer service to us. Vicki was always happy to help us with our sale, she helped a lot when we had difficult moments in the chain, each time she kept pushing on to get us to the finish line. Sometimes our contact was out of hours and Vicki was responsive all the time, we never had to wait for the office to open for Vicki to communicate.
I cannot thank Vicki enough for her hard work and dedication to the job, I have dealt with many estate agents and I can say Vicki is the best I have ever dealt with over many years. Thank you Vicki, Micheal Poole should be proud to have you on their team.... Read more
Seller
14th Dec 2023 (1 year ago)
P milburn
very professional and hard working team, sold my mothers old house in down market and under difficult conditions. They kept us informed at every turn and you could feel the passion and commitment when things could have gone either way.
GREAT JOB!!!!!... Read more
Seller
9th Dec 2023 (1 year ago)
N gunns
Our experience with Michael Poole was fantastic. Thoughout the process Vicki Phelps from the Guisborough office was there for us every single step of the way, we couldn't have asked for a better person to look after us and our sale. She made everything run as easy as it could and she was there whenever we needed her. I would highly recommend her to anyone buying or selling a house! Not only does she do her job excellently but she goes above and beyond. She was always on hand out of hours and nothing was too much for her! Thank you so much Vicki for helping us get our dream home!... Read more
Seller
5th Dec 2023 (1 year ago)
P Bayliss
I would not hesitate to recommend Vicki Phelps from the Guisborough office.
Vicki was professional, passionate and caring, she was also engaging and interesting.
The communication we received from Vicki was timely, regular and always relevant. Thank you.... Read more
30th Nov 2023 (1 year ago)
J White
Although my house sale has yet to be finalised I’ve been really pleased with the services offered by Michael Poole Estate Agents. They gave a realistic valuation and through very good marketing achieved our asking price.
I’ve been particularly impressed with Vicki at the Guisborough branch. Professional throughout she has been patient, supportive and an excellent liaison between us and our buyers. Vicki has also been very thorough in identifying, and mitigating against, weaknesses further down the chain.
I would certainly recommend and use Michael Poole Estate Agents in the future.... Read more
Seller
10th Nov 2023 (1 year ago)
L Jones
Me and my partner have bought our first house and we dealt almost exclusively with Vicki, she was so helpful and lovely she made the whole experience much less intimidating and went above and beyond to help us get the purchase through quickly. I couldn't recommend buying through Michael pool highly enough especially Vicki at the guisborough branch x... Read more
Buyer
6th Nov 2023 (1 year ago)
G Walker
Excellent service by Vicki, very friendly and helpful, would recommend.... Read more
30th Oct 2023 (1 year ago)
D Lewis
Vicki was great throughout the whole process of buying our new home. She kept us updated and was reachable any time of the day if we needed. The purchase of our home was probably a much longer process than most but she was always very patient with us and done everything she could to sort any issues we had. Highly recommended. Thank you.... Read more
Buyer
10th Oct 2023 (1 year ago)
J Sexton
We have just sold our house with Michael Poole. Excellent service from Vicki at Guisborough who couldn't have done more to help us. We were constantly updated and advised. Thank you Vicki and the team.... Read more
Seller
7th Oct 2023 (1 year ago)
C Richardson
Vicki at the Guisborough office has been fantastic from the start! Very helpful and communication was always at hand. Thank you again for helping me through the process.... Read more
15th Sep 2023 (1 year ago)
J Heron
From the valuation of my property to the selling i must say I’ve had the best experience with Michael poole
Id lived in the property 29yrs they knew it was a tough one for me but they put me at ease
They were very professional kept me updated on a weekly basis
Ive not only gained a lovely friend Vicky in the guisborough office has gone above & beyond in her role helping me out with anything I needed she’s an absolute asset to the company so thank you so much ????xx... Read more
Seller
25th Aug 2023 (1 year ago)
D Ward
Faultless move. Very complex purchase including 3 way probate handled expertly by Vicki. Highly recommended.... Read more
Buyer
11th Aug 2023 (1 year ago)
Z Ward
We just wanted to say a massive thank you to Vicki Phelps in your Guisborough Office. From start to finish she has been by our side, it didn’t matter what time of day or night it was. She made the whole process of buying and selling a less stressful experience for us. If all your staff are as wonderful as she is then you are a very lucky company!
Love The Ward Family x... Read more
Seller
11th Aug 2023 (1 year ago)
M King
Extremely disappointed with Michael Poole service after signing a second contract on 2nd July 2023 for them to sell my property it has taken them until 7th August 2023 to get property detail’s prepared for approval. This after weeks of emailing and calling them to get the property on Rightmove. The details were even incorrect and the sales price was £25k below the agreed contract price.
They now want us to pay £150 for this poor service. They might want to start by first replying to emails and returning telephone calls. I would strongly recommend not using them if you actually want to sell your house. David Poole appears to be permanently on holiday. Or that is the excuse given by the office.... Read more
Seller
7th Aug 2023 (1 year ago)
D 8
I contacted MP and was put in touch with Vicki Phelps in relation to investor sales and letting. Extremely helpful and will no doubt work with in future. Most impressive was out of hours availability to questions and issues and also chasing up others in chain of communication... Read more
29th Jun 2023 (1 year ago)
C pollock
Vicki Phelps has been outstanding with her professionalism and absolutley brilliant in selling our home and chasing all the buyers to help close the deal without vickis help i fear that the deal would have taken longer than it actually did michael poole should be very proud of her acheivements thank you all so muck Graham and Carol pollock... Read more
Seller
15th Jun 2023 (1 year ago)
N Smith
Thank you Vicki and the rest of the team at Michael Poole for all your hard work. It is very much appreciated. Vicki especially has worked tirelessly to make sure we have been kept fully informed throughout the process of selling our home and that we were being looked after. It has been a very pleasant experience and an easy journey. The video tours are also very impressive! We would highly recommend using Michael Poole for buying and selling property in Guisborough.... Read more
Seller
14th Mar 2023 (1 year ago)
K Fitzpatrick
Vicki has sold two houses for us over the last couple of years and the experience we’ve had has been excellent. Friendly and efficient service and nothing is ever too much trouble. Thank you Vicki.... Read more
Seller
9th Mar 2023 (1 year ago)
N Wilkinson
Absolutely fantastic service from Vicky in the Guisborough branch, she was efficient, professional and so lovely, she talked me through the process so I was clear from the offset, arranged for David and Richard to come round the next day and my house had viewing requests the day it went on the market and I had offers within 2 days of it being on the market. Can’t thank Vicky enough, she has been in constant contact with me, nothing is ever too much trouble for her day or night, she works round the clock, I don’t know how she does it but she works wonders and works non stop. From the second I spoke to her I knew my house was going up with the right estate agent, and the results proved that. I was expected my house to be on the market for months, never envisaged it would only take two days to sell. Would highly recommend Michael Poole…especially vicky in the Guisborough. Thank you for everything. One happy customer :)... Read more
Seller
4th Mar 2023 (1 year ago)
A Wood
The thought of selling our house and buying another was very daunting but Vicki Phelps from the Guisbrough branch has made us feel much more comfortable right from the word go. She’s always happy to help with any questions we might have and we have had an excellent service so far. Thank you so much to Vicki and all the team at MP we really couldn’t have done it without you!... Read more
Seller
9th Feb 2023 (2 years ago)
E Solan
Amazing service from Vicki Phelps. She went above and beyond for us, helping us at every stage, answering all questions and ensuring that we were informed. I can’t thank her and the team enough. We really would have been lost with being first time sellers! Definitely recommend.... Read more
Seller
1st Feb 2023 (2 years ago)
J Fawcett
I would like to thank Vicki Phelps from Guisborough branch for providing an excellent service on selling my property, she was very professional and friendly and worked tirelessly in getting the best deal possible and was always contactable to deal with any issues, Vicki is truly amazing and has now become a very good friend.... Read more
Seller
1st Feb 2023 (2 years ago)