Michael Pool were brilliant, the advert went up within a week of choosing them, they handled all the viewings for me and kept me updated with text messages and phone calls and were also able to recommend solicitors once the sale has been agreed. Thank you... Read more
Seller
2nd Feb 2025 (16 days ago)
J wendy
Michael Pooles estate agents have been professional,friendly ,knowledgeable and experts. They made me feel comfortable asking any questions and queries .A special mention for Helen who has helped us enormously... Read more
12th Oct 2024 (18 weeks ago)
T Campbell
Having moved up to Redcar from the Midlands and knowing nobody in the area it's been great to deal with such a friendly and professional firm. Communication has been really excellent and has helped keep things moving. Moving house is always stressful but good professionals make it easier.... Read more
10th Oct 2024 (19 weeks ago)
A Sharples
A great experience with plenty of updates and advice from the MPoole team.... Read more
30th Sep 2024 (20 weeks ago)
I Bainbridge
I picked Michael Poole after meeting several local estate agents and did not regret it. The team at the Redcar branch were great throughout, both friendly and very professional. House sales are not always smooth, but Emma and her team were with us all the way and kept us sane. As well as an excellent service our dog liked Emma and she was nice to our hound so that says a lot.
Thanks for a great job.... Read more
Seller
27th Sep 2024 (21 weeks ago)
KNmac
Always a pleasure to work with this company, polite..helpful..responsible and caring are words that come to mind...Helen is particularly helpful and pleasant to deal with.... Read more
11th Sep 2024 (23 weeks ago)
N Perera
Excellent service, efficient and friendly. Helen Nicholson helped bring all the pieces together proactively, effectively and always with a friendly manner. I can highly recommended Helen and the team at Michael Poole.... Read more
10th Sep 2024 (23 weeks ago)
G Root
Sending someone to view property without any knowledge of property is a big no no
So it made a big impact on using them to buy a property (didn't)... Read more
31st Aug 2024 (24 weeks ago)
S Doy
Found me a buyer within 6 days of listing my property. Always kept me well informed of what was going on through out the selling process. I found them very efficient and helpful. I would recommend and use again.... Read more
Seller
11th Jul 2024 (7 mo. ago)
L Carrigan
I was pleased with the excellent estate agency service from Michael Poole staff at Redcar and Guisborough offices. Having sold one property with them I had no hesitation about using them again. Didn’ bother asking any other agencies for quotes. I liked the personal approach and that despite having several offices, if I contacted one office they knew who to get hold of to deal with my query. Very helpful and friendly definitely would recommend Michael Poole... Read more
Seller
24th Jun 2024 (7 mo. ago)
I atkins
Excellent service, Helen kept me well informed whilst selling my property,... Read more
Seller
30th May 2024 (8 mo. ago)
E Russell
From start to finish the agents kept me up to date. Especially with sales progression and made the whole experience less stressful - would recommend... Read more
Seller
13th May 2024 (9 mo. ago)
L Murdoch
Brilliant agents really friendly and helpful, the branch we dealt with (Redcar) were very quick to help in any way they could :?-?)... Read more
A Beech

I can only speak to my own experience of course.... I found Michael Poole to be truly awful. Reasons being:
I conducted all of the viewings myself, nobody from Michael Poole ever turned up.
Despite the fact the house wasn't selling, they never even put up a for-sale sign or called to discuss why it wasn't selling. I had to chase and chase.
6-9 Months with them and all I would get was a text, and they always got my name wrong.
I had to pull feedback from them, rather than them offering after viewings.
I would get updates about the sales that were simply incorrect or weeks out of date.
The only reason it actually sold is because the buyer contacted me through Airbnb about the property as Michael Poole were not passing on her communications and her intent to buy.
They took money for doing nothing, just being a post box for communications, and they didn't even do that well.
All of the above can be easily and objectively proven, point being they're not just a miscommunication or personal gripe. If there was an option to rate 0 stars, I would.
Strongly recommend choosing a different agent and avoiding Michael Poole.... Read more
Seller
9th May 2024 (9 mo. ago)
M Palfreeman
good... Read more
K Ford
My elderly parents purchased a property from Poole's. It was a complex transaction due to some unique factors but Helen (Sales Progression) was just amazing.
She was always available to speak to, was proactive in getting updates from the various parties and was a huge support to me and my parents.
I think without her, I may have lost my sanity. She certainly went above and beyond what could be expected. Thank you.... Read more
Buyer
29th Apr 2024 (9 mo. ago)
S Smith
Michael Poole went above and beyond for us and I can’t recommend them enough.
Emma and Helen were exceptional and I am forever grateful for everything they have done for us. Thank you so so much!... Read more
24th Apr 2024 (9 mo. ago)
Overall I found Michael Poole ok. Photos and the advert for the property were good. I was disappointed with the lack of communication in terms of performance of the adverts, and options I may be able to take to speed up the sale of the property. I felt it was just left to sell itself, or at least I was not updated as to otherwise.... Read more
Seller
11th Apr 2024 (10 mo. ago)
Not very responsive to calls didn’t push very much... Read more
Seller
8th Apr 2024 (10 mo. ago)
A Wharton
A very caring and efficient team.... Read more
6th Mar 2024 (11 mo. ago)
M Sergent
Brilliant service from Michael Poole from start to finish. Helen was especially helpful throughout the whole process! I cannot recommend this team enough and if we ever do sell again, we won't hesitate to contact MP again in the future. Thank you.... Read more
Seller
8th Feb 2024 (1 year ago)
S Lawson
Michael Poole estate agents went beyond the call of duty in helping a disabled man to sell his property. Their expertise and kindness were outstanding and I would recommend them to anyone. Thank you for a brilliant job, and a special "thank you" to Helen who has been amazing .... Read more
Seller
1st Feb 2024 (1 year ago)
M Booth
Can't thank all the girls enough for their support through the sale of my mums house. Helen has been my rock over the past few weeks and no problem phases her. You have all made a difficult time pass with ease. Thank you so much... Read more
Seller
30th Jan 2024 (1 year ago)
D Mccarrick
Not very helpful at all told house had gone then needed cleaning g up then first tenant was reviewing then finally got to see it totally disgusting house was a mess and why 4 different story's from there staff... Read more
18th Jan 2024 (1 year ago)
L Flanagan
Great service from all staff! Hoping to move again soon so would definitely come straight here! +++... Read more
31st Dec 2023 (1 year ago)
M Flanagan
Great service... Read more
31st Dec 2023 (1 year ago)
A Graham
Professional and friendly service from all staff... Read more
31st Dec 2023 (1 year ago)
J Graham
Lovely customer service. Would definitely recommend... Read more
31st Dec 2023 (1 year ago)
J Marvell
Made very welcome and given all the help and assistance on my enquiries,
Will recommend a visit to get help in all your needs with confidence. thank you.... Read more
31st Dec 2023 (1 year ago)
S Windross
Amazing service from the Michael Poole team in Redcar and specifically Helen! She has been so helpful and lovely to my partner and I with us buying our first home, no question is too silly and she always has time for you. Helen is making our first experience and process a positive one and we thank you so much!... Read more
Buyer
18th Dec 2023 (1 year ago)
C Massey
feeling nervous about selling my house,i found the staff at Micheal Poole were friendly and professional,always willing to help in anyway, would highly recommend.... Read more
Seller
15th Dec 2023 (1 year ago)
T Robinson
Very happy with the service from the staff involved in my sale. Kept in regular communication throughout from start to finish.... Read more
Seller
11th Dec 2023 (1 year ago)
P Tech
Gave me amazing news this morning of an offer. I always receive good advice, and it's a pleasure dealing with this team.... Read more
11th Dec 2023 (1 year ago)
D Sisk
Great service from Michael Poole, very friendly and helpful. The Eston office team were great. They know the local housing market well and the valuation given was very accurate. A stress free sale from start to finish. Thank you to Helen and Kirby and their colleagues.... Read more
Seller
8th Dec 2023 (1 year ago)
K maçkenzie
Efficient would recommend... Read more
30th Nov 2023 (1 year ago)
E Oakes
Great, fast and friendly service - would definitely recommend Helen!... Read more
30th Nov 2023 (1 year ago)
N owereh
Wonderful service, prompt and efficient replies to any questions and genuine and warm agents. Highly recommend!... Read more
30th Nov 2023 (1 year ago)
B Davies
From start to finish I received a friendly professional service. Communication was good from texts calls emails. Got to know all the staff by name. I had no concerns choosing Michael Pooles as I have bought properties from them in the past.... Read more
Buyer
30th Nov 2023 (1 year ago)
joe
Very helpful and guided me through the process with it being my first time buying a house :)... Read more
Buyer
23rd Nov 2023 (1 year ago)
L Kett
The staff here are so,helpful and friendly, I recommend Michael Poole estate agent if your planning on purchasing a property nothing is too much for them.... Read more
Buyer
16th Nov 2023 (1 year ago)
X Ksso
Sold and bought my property through Michael Poole lovely friendly and helpful staff thank you... Read more
Seller
9th Nov 2023 (1 year ago)
S Rowley
Excellent service from Michael Poole from the outset for a reasonable fee. Chris came out to value our property and take photos. The quality of the photos is excellent. When I compare these to the photos taken when I bought my property these are considerably better and presented my home beautifully.
Kirby and the team kept me updated with viewings/offers with text and email confirmations so I could always keep track.
All staff have been very friendly and professional.
Recommend... Read more
Seller
4th Nov 2023 (1 year ago)
S Williams
Great people, very helpful. The Redcar office team show a passion and care for their work. They know their housing market through and through. Find I want to give them a hug they are so approachable; they discuss, listen and guide the buyer and the seller. Usually not waiting long for return calls. Feels a good experience from start and soon will be to completion. Thank you ????Emma as branch manager, and Helen ????and Kirby ???? and their colleagues.... Read more
2nd Nov 2023 (1 year ago)
G Mccafferty
Friendly and professional service from Emma and the team. Thank you.... Read more
31st Oct 2023 (1 year ago)
R Dale
Great service. Very smooth and efficient. Added touch of text message confirmation of viewings. So far so good ????... Read more
26th Oct 2023 (1 year ago)
Holly
Great service from Emma & Kirby. Highly recommend... Read more
26th Oct 2023 (1 year ago)
S Nelson
Nails by Henry. Very good nails.????????????????????... Read more
23rd Oct 2023 (1 year ago)
P anderton
Had a brilliant service with my previous sale. But stupidly we went with a different EA this time. After the sale fell through we had MP back round again. They valued it lower than currently listed even though it had previously sold for asking price with multiple offers. But we agreed to instruct them again after the 2 week notice ran out anyway. In those remaining 2 weeks with my original EA, we sold it again for full asking price. I emailed the valuer to inform him and said I would contact them again if anything fell through. I received no email back, nothing. Perhaps just an acknowledgement would have been nice! Unfortunately the house has fallen through again due to no fault of ours, the house or price. But, I won't instruct them this time. I massively value customer service and an email back would have literally taken 5 minutes. Small things like this are important to us.... Read more
Seller
15th Sep 2023 (1 year ago)
J Trainor
The ladies in the Redcar office have been outstanding.
During the sale of my house they have been there to guide and advise every step of the way. Regular updates to let me know where we were in the process.
Thank you for de stressing a stressful process... Read more
Seller
12th Sep 2023 (1 year ago)
P Barker
Very helpful and polite and we are selling property with them if we can we will buy too
Paul and deb... Read more
Seller
10th Sep 2023 (1 year ago)
D alker
Fantastic service from start to finish, all staff helpful and friendly, kept us up-to-date with what was happening.
Only down side I'd say is promised a drone shot of the sea views from the house to help with viewings but that never happened... Read more
7th Sep 2023 (1 year ago)
Good local knowledge and a seemingly endless list of clients waiting for our house.... Read more
Seller
21st Jun 2023 (1 year ago)
T Hudson
Just bought my first house through the Redcar branch who were amazing. Thank you all for your help.... Read more
Buyer
8th Jun 2023 (1 year ago)
C Thomas
Excellent from showing us round at our viewing to handing over the keys. Thank you ????... Read more
8th Jun 2023 (1 year ago)
C Todd
All of the staff are wonderful. So helpful and professional and friendly. They really advertised well and pushed my property on various forums to generate interest and get it sold. Many thanks.... Read more
Seller
8th Jun 2023 (1 year ago)
W Walsh
I think there properties are overpriced... Read more
7th Jun 2023 (1 year ago)
kaino1890
Website it fine to go around but the floor plans for some of the properies are massively then the actual property not just buy a little some are off by a few feet them the plan shows... Read more
18th May 2023 (1 year ago)
A Turek
Bad overall expierience. Contracted to seel lots of misscomunication not profesional . Sending people without appointments in while i work from home agent never seen on that days .
Overvluation cost not selling .not happy expirience overall AVOID... Read more
Seller
25th Apr 2023 (1 year ago)
V Wade
Excellent service... Read more
20th Apr 2023 (1 year ago)
D Thistleton
Really pleased with the service and communication given by the team. Went the extra mile to help us sell our property. Will be using them again in the future and would highly recommend them.... Read more
Seller
22nd Mar 2023 (1 year ago)
D Loughborough-ext
For once a good experience selling a house! I just wanted to say a massive thanks to the team at Michael Poole (Eston branch) for going the extra mile, keeping me informed and looking after the process and the fine details. You did a great job! Great team - Thank You!... Read more
Seller
16th Feb 2023 (2 years ago)
E Thomas
Thanks to Helen and the team at Micheal poole Redcar! Always keeping me in the loop of what’s going on and very friendly! Highly recommended!... Read more
6th Feb 2023 (2 years ago)
S 208
Excellent service throughout would highly recommend selling can be very stressful but the support the staff give is fantastic... Read more
Seller
19th Oct 2022 (2 years ago)
O Lewis
Very helpful and pleasant. Being a first time buyer Michael Poole made the whole procedure very smooth and clear.... Read more
Buyer
11th Aug 2022 (2 years ago)
P Anderton
From the start, Chris, Sophie, Jo and team have been brilliant. Very pleased with them. House sold quickly and since then Helen has been a great sales progressor and has been invaluable in keeping things moving. Proactive and sorts issues quickly. Thanks so much ????... Read more
Seller
11th Aug 2022 (2 years ago)
J Lynas
Honestly they were all fantastic from start to finish.. they were so helpful along the way, kept me update with everything.. and made the journey very enjoyable, they completely took the pressure off me.. and the sale went through within 14 days which was brilliant.. i will certainly be using these in the future thats for sure Joanne was fantastic too, redcar branch... Read more
Seller
11th Aug 2022 (2 years ago)
A Barker
Very helpful team, highly recommended. ????... Read more
11th Aug 2022 (2 years ago)
A Potter
My wife and l are currently purchasing a property through Michael Poole Elston and are very impressed with the team particularly Helen on our sales progression. Nothing is ever a problem and very quick with responding to any queries. Thank you for your help so far.... Andy and Lucia... Read more
Buyer
10th Aug 2022 (2 years ago)
M Macdonald
What a lovely helpful department. Sophie and Helen were great.
They both were always there to answer any questions or to support me in any way through the purchasing process which they didn't have to do but were more than happy to do so.
They helped me so much when I didn't understand certain stages, they explained everything as we went along. They also told me what I should be expecting from my solicitors and when to push things along.
Every need was met by both Sophie and Helen. Anything I sent to either of them would be dealt with promptly. Very professional but also very approachable, I felt very comfortable that I could contact them anytime for any guidance.
I would recommend them and Michael Poole to friends and family. Thank you very much - I have had a great experience!... Read more
Buyer
10th Aug 2022 (2 years ago)
D pearce
Very pleased with Michael Poole Redcar
They are very professional and the staff are lovely thank you ????... Read more
10th Aug 2022 (2 years ago)
A Price
Very friendly and helpful staff... Read more
4th Aug 2022 (2 years ago)
D Filipowicz
Fantastic team very helpful ????.
Emma is absolutely incredible at her job . They always here for you . Very trustful. Pleasure to work with you .... Read more
7th Jul 2022 (2 years ago)
R Laker
Me and my partner recently purchased our first home through Michael Poole Eston. The whole process was made easy by the helpful team, they were excellent at communicating throughout and were very approachable with our first time buyer queries.
Emma, the branch manager, was exceptional in helping us negotiate and place our offer, as well as helping us progress the sale.
We would highly recommend Michael Poole Eston.... Read more
5th Jul 2022 (2 years ago)
P Kirwan
I found the staff very professional, polite helpful and easy to contact in the process of renting. The Goodlord platform they use to process rental applications is very easy to use as it took me through each step and is a fast process. Would highly recommend Michael Pool
Thank you... Read more
15th Jun 2022 (2 years ago)
A yare
Good if you stay. In good communication... Read more
28th May 2022 (2 years ago)
H Pallister
Excellent communication throughout buying process recommend... Read more
Buyer
2nd Feb 2022 (3 years ago)
M Raw
I recently purchased a property from Michael Poole and the end to end process was faultless. I honestly could not ask for a more efficient service. Both Sophie and Emma dealt with the sale seamlessly and attended to my every need. I am so pleased with my new property and that is all down to both employees above understanding my needs and going above and beyond to find the home right for me. I can't thank you both enough. I would always reccomend Michael Poole to a friend and would definitely use them for any future transactions.... Read more
Buyer
24th Jan 2022 (3 years ago)
M davis
Been trying to book an appointment for a house valuation for over a week now. Nothing. Left messages rang 7 times. Spoke to Ashleigh. Still nothing. Its with a heavy heart I now have to seek a professional agen.... Read more
Seller
27th Dec 2021 (3 years ago)
A Scott
Friendly and helpful, we dealt with Debbie, who organised the logistics of renting our flat out. Thank you.... Read more
Landlord
12th Nov 2021 (3 years ago)
M Roy
Very efficient, good customer service... Read more
2nd Nov 2021 (3 years ago)
M Nicholson
Nice staff.... Read more
16th Oct 2021 (3 years ago)
R Scott
Thank you Michael Poole Redcar, you have provided a friendly and professional service during the sale of my mother’s house. You were responsive and reassuring at the right moments!... Read more
Seller
5th Oct 2021 (3 years ago)
A Smith
Very friendly. Good professional customer service. Can't find any faults. Would highly recommend ????????... Read more
14th Sep 2021 (3 years ago)
T Collins
Excellent customer service, friendly and proactive staff. I was very impressed by my experience using Michael Poole, Redcar and will use them again for my next house sale/purchase. They couldn’t have been more helpful and efficient.
Thanks everyone for your help.... Read more
31st Aug 2021 (3 years ago)
S fogarty
I’m impressed with this firm, friendly and quick to reply to queries. Currently buying a house through them and very pleased so far! Thank you... Read more
Buyer
10th Aug 2021 (3 years ago)
T Dale
Great Service! Emma has been extremely helpful and professional throughout, I highly recommend for buying and selling!!... Read more
Seller
29th Jul 2021 (3 years ago)
D Beales
Been very good in both the sale and purchase of my house , Charlotte has been so helpful and kind as has everyone... Read more
Seller
19th Jul 2021 (3 years ago)
E Wharry
From start to finish great service, communication, very helpful. Lovely team at the Redcar office!!!... Read more
5th Jul 2021 (3 years ago)
S Pryce
Excellent service from Sophie and the team. Higher valuation than other agents but turned out to be spot on as buyer found in a few days at the price we wanted. Thank you.... Read more
Seller
28th Jun 2021 (3 years ago)
S Wright
Emma and Sophie dealt with the sale of my late mothers property. There were a lot of hitches along the way!! They both went above and beyond to get the sale over the line, they are both professional and friendly and nothing is too much trouble for them. They made a very stressful time a bit more bearable. Many thenks to them both.... Read more
Seller
26th Jun 2021 (3 years ago)
K vaughan
Thanks to all at Michael Poole, lovely friendly, helpful and professional staff, definately recommend... Read more
25th Jun 2021 (3 years ago)
A L
I was in touch with Sophie at the Redcar branch, who was very helpful and professional, especially in this hectic climate in the housing market! She really made the time for me, and ensured that I was kept updated throughout the whole process which was fantastic. Highly recommend!... Read more
22nd Jun 2021 (3 years ago)
S Campbell
Busiest time in the history of estate agents but these professionals make the effort of coming back to inquiries and negotiations.
Great at sending relevant opportunities and chasing feedback on viewings and respective offers.
Significantly better than others in the sector. Given we have recently purchased several properties I think our opinion and knowledge of the other agents may be of some value... Read more
Buyer
18th Jun 2021 (3 years ago)
S Broome
Excellent service all the way, staff extremely helpful and knowledgeable. House sold in 7 days knew I’d made the right choice going with Michael Poole... Read more
Seller
2nd Jun 2021 (3 years ago)
B Greaves
Sophie was fantastic in helping us with the buying of our first property. Made myself and my partner feel at ease, nothing was ever an issue. Would highly recommend Sophie at Michael Poole for anyone looking to buy a property.
Couldn't thank her enough for all her help so far.... Read more
Buyer
25th May 2021 (3 years ago)
H 61
The staff have always been friendly, efficient and professional, if they could not answer a question straight away they always either called me back or emailed me with the reply.... Read more
24th May 2021 (3 years ago)
A Rogers
I used Michael Poole to sell my house and I got the full asking price 2 days later! Their staff were professional, very pleasant to deal with and very helpful throughout. I couldn't fault them. I highly recommend Michael Poole Estate Agents .... Read more
Seller
24th May 2021 (3 years ago)
J Birkinshaw
I'm in the process of buying a house and have to say that the team have been brilliant. Answering emails quickly, setting my mind at rest and generally being really helpful.Very impressed with the whole team... Read more
Buyer
14th May 2021 (3 years ago)
P Dales
Brilliant so friendly and explain everything that you need to know... Read more
27th Apr 2021 (3 years ago)
L Johnson
Brilliant ???? helping me sell my grandads property... Read more
Seller
15th Apr 2021 (3 years ago)
D Beales
We’re currently selling our home , after trying a few different company’s that just didn’t seem to be replying to us , we tried Michael Poole . They replied quickly and came straight round gave us a value that we were happy with and the next day it was for sale.
We both work full time and unlike other company’s didn’t charge extra to show people round.
Since then we’ve had 15+ viewing and 2 offers in the first 48 hours . They've been in contact everyday . Made it so easy
Great staff !... Read more
Seller
14th Apr 2021 (3 years ago)
M Bosworth
These guys are the best! Nothing is too much trouble, they've kept me updated at every step of the way and are always friendly and helpful. I particularly like that there is the option of in-house conveyancing - all very reasonably priced and great to have all this under one roof as it really speeds up the whole process. Absolutely top service. Recommended.... Read more
13th Apr 2021 (3 years ago)
jknemma
I can't fault how brilliant the redcar office have been during the sale of my house. Sophie in particular has been amazing. Chasing updates and passing on messages from the buyer when both sets of solicitors weren't replying to us.
Ill certainly be doing business with them again in the future. I highly recommend.... Read more
Seller
10th Apr 2021 (3 years ago)
Excellent service all round. Our house sold in four days. I wouldn’t think of using anyone else.... Read more
Seller
3rd Apr 2021 (3 years ago)
G O
Superb! Excellent communication, helpful, reliable and considerate to both the buyer and the seller.... Read more
24th Mar 2021 (3 years ago)
P Durston
Michael Poole (Redcar) are currently dealing with the sale of my property. I have always found each of the staff members to be extremely professional, helpful, understanding and responsive. Based on my experience to date I would recommend Michael Poole and wouldn’t hesitate to use their services again.... Read more
Seller
16th Mar 2021 (3 years ago)
D Brew
Emma and the team were on the end of the phone through the entire process for us. Going well above and beyond to help me complete sale and purchase. Even involved in help with Solicitor communication. Cannot recommend highly enough. Genuinely don't think we would have got over the line if it wasn't for Emma.
Thank you so much!... Read more
Seller
13th Mar 2021 (3 years ago)
L ellison
Very helpful & friendly staff prior to & throughout our purchase, great communication & responsive to our needs.... Read more
Buyer
10th Mar 2021 (3 years ago)
D Simpson
Very good service and very friendly staff. Would recommend.... Read more
8th Mar 2021 (3 years ago)
R Mitchell
Received a professional and friendly service by all the staff, with timely, clear and relevant updates. Would highly recommend.... Read more
2nd Mar 2021 (3 years ago)
L M
Emma was lovely to work with, always updated us whenever she could and was welcoming by sharing our excitement - even in the current climate!... Read more
23rd Feb 2021 (3 years ago)
M Haigh
I have met with Chris from Michael Poole a couple of times now and he is the most helpful and detailed agent I’ve met with by far.
Very good service and very informative. Thank you.... Read more
13th Feb 2021 (4 years ago)
J Haslam
So far from initial contact to house on the market everyone I have dealt with have been friendly/professional/informative/knowledgeable. Fran, Chris & Emma.
Other estate agents have possibly cheaper fees but you get what you pay for with MP, quality and a very real view on the housing market.
Excellent service, keep up the great work!... Read more
Seller
10th Feb 2021 (4 years ago)
N wales
Great service provided by very professional people. Throughout my dealings with Michael Poole we have had constant updates, help and advice where required and an all round fantastic service.... Read more
10th Feb 2021 (4 years ago)
C Galt
The service I have recieved from Michael Poole has been absolutely outstanding especially Sophie she has been fantastic with anything I have asked her and sorted it immediately. I cant recommend them enough.
Carol Tosun... Read more
8th Feb 2021 (4 years ago)
G Tombling
I can honestly say the service from Michael Poole's and in particular Sophie Critchley and Chris has been second to none. Very professional friendly service and would definitely recommend them to others in the future. Excellent!... Read more
4th Feb 2021 (4 years ago)
K Williams
From the very first phone call right through the process of selling our house, all the staff at Michael Poole Redcar have been beyond helpful. You are never met with anything other than positivity and friendliness. I couldn’t recommend them enough if you are looking to sell your house!... Read more
Seller
14th Jan 2021 (4 years ago)
S Peach
Great service this is the third time I’ve used little pool Redcar thank you very much to Emma and all the staff at Michael pool... Read more
13th Jan 2021 (4 years ago)
A Hedges
Service from Michael Poole Redcar is absolutely top quality! Every staff member I've dealt with in searching for properties and selling ours have been so friendly, knowledgeable and informative. Lovely Sophie has been like chatting with a friend and Chris' photos are top class. Brilliant customer service and best estate agents in Redcar!... Read more
Seller
13th Jan 2021 (4 years ago)
B Jordan
If you're buying or selling property then you need a 'Sophie Critchley' on your side to iron out any problems and to efficiently keep you up to date on everything you need to know. Well done Sophie!!!... Read more
13th Jan 2021 (4 years ago)
Best estate agent in the area, from the top quality pics they took of my house i was selling, to the prompt sale and 'always happy to help' attitude, would definitely recommend and would definitely use in the future... Read more
Seller
13th Jan 2021 (4 years ago)
Great service professional approach every time I have now sold three houses through Michael pool. A big thank you to Emma and all staff at Redcar office... Read more
Seller
12th Jan 2021 (4 years ago)
N Barnard
The staff at Michael Poole are lovely and Chris who has shown me and my husband around a few properties is helpful honest and a really nice man. I would use the services of Michael poole again.... Read more
7th Jan 2021 (4 years ago)
D D
Fantastic service from Emma & Sophie in the Redcar branch, can't recommend enough!... Read more
6th Jan 2021 (4 years ago)
A Mac
Great, friendly, responsive staff. As someone looking for investments the staff at Michael pool have always communicated well and keep me up to date on developments and opportunities.... Read more
5th Jan 2021 (4 years ago)
Just amazing from start to finish especially Emma, very professional, kept us fully updated at all times, and guided us through the process when required. They took all the stress away from having to liaise with a tricky buyer.
I would recommend MP they have been great and would use them again.... Read more
Seller
9th Dec 2020 (4 years ago)
P L
I bought my first Buy to Let property through the Michael Poole Redcar branch. The sales staff were absolutely fantastic. We were then put in touch with Danielle in the Lettings department, who helped us set up our tenancy on a fully managed basis.
The service which we have received was second to none. I would highly recommend Michael Poole.... Read more
Landlord
9th Dec 2020 (4 years ago)
E E
Fantastic service from start to finish. Chris was excellent and extremely helpful on our valuation. The sales girls have always been very helpful and have a very positive attitude. I would highly recommend 10/10... Read more
Seller
8th Dec 2020 (4 years ago)
D Taylor
Great staff... Read more
23rd Feb 2020 (4 years ago)
K Smith
REDCAR BRANCH MICHAEL POOLE
I would like to thank all the staff, who have helped me deal at this very emotional time with the sale of my mothers estate ,In a very professional and sensitive friendly supportive manner. The service i received was excellent very friendly ,supportive and knowledgeable .from the first contact with Jan who put you at ease and explained things thoroughly but also listened and helped with any concerns i had , the help from the office girls was second to none .A big thank you to Sarah who has had to put up with me lol ,shes lovely shes been a great help to me all the way through the process thank you so much. Big thank you also to Ashleigh and Francesca for your professional kind and helpful service and advice.I can not thank you enough ,myself and my family would not hesitate to recommend Michael Poole Redcar excellent 5 star service .... Read more
Seller
8th Jul 2019 (5 years ago)
A Dovey
Very professional and efficient service. Delighted with the service I received for my house sale. Would definitely recommend.... Read more
Seller
28th Feb 2019 (5 years ago)
F Giosa
Great staff, great service! Kellie is professional and helps you as she can. Thank you!... Read more
23rd Dec 2018 (6 years ago)
J Lister
Poole's helped me to sell my house and were very professional. They kept me up to date on all developments on the viewings and the eventual sale. They also went out of their way to help me with meter readings, mail, etc because I was away from the UK at the time. Completely hassle free. Thanks.... Read more
Seller
4th Nov 2018 (6 years ago)
E Tourret
I have found the staff and service at Michael Poole Redcar to be professional, polite and friendly and quick. They were particularly good at communicating to me regarding viewings and feedback. I would certainly recommend them.... Read more
16th Oct 2018 (6 years ago)
GrahamC
Wonderful staff who have been very professional and supportive through some difficult decisions. Would certainly recommend... Read more
4th Oct 2018 (6 years ago)
S Trav
Lovely staff and work very quickly. They weren't even our own estate agent yet they still went above and beyond to get us in to our new home. Really friendly especially Sarah and Francesca. Would recommend to anyone.... Read more
Buyer
21st Sep 2018 (6 years ago)
K Stephenson
I want to thank everyone at Michael Poole for their friendliness and efficiency. From the way Jan puts you at ease when.you make first contact through the girls in.the office onto the.conveyancy department this has been a great experience. They treat you like friends and I am sure this will continue to the end. The real Mighty Redcar ????????????... Read more
1st Sep 2018 (6 years ago)
K Willis
Fantastic experience from all the team. They provide a professional service from start to finish... Read more
16th Aug 2018 (6 years ago)
J Anderton
Professional friendly staff. Lots of advice and efficient service. Easy to contact.... Read more
6th Aug 2018 (6 years ago)
M Parker
Excellent service, well pleased with this company and the staff... Read more
31st Jul 2018 (6 years ago)
M Thompson
Michael Poole Redcar have provided my wife and I with excellent, efficient and professional service during the sale of our property. They have kept us well informed via telephone of viewings, feedback and any offers. It was on the market for less than two weeks before we received and accepted an offer. We would highly recommend Michael Poole!... Read more
Seller
27th Jul 2018 (6 years ago)
C Pearson
Michael Poole's have been able to advertise and sell my property within the week very happy with The communication's throughout big thank you to the staff and everyone A* and great job on the advertising hope to deal with again in the future best regards Carl... Read more
Seller
26th Jul 2018 (6 years ago)
D Elliott
Since deciding to use Michael Poole Estate Agents in March of this year to sell my house, I have been thoroughly satisfied with the service that I have received. The Redcar branch quickly generated lots of activity and viewings of my property. I have been kept well-informed throughout, with regular feedback on all matters relating to the sale. An excellent service from a team who have been a delight to deal with.... Read more
Seller
17th Jul 2018 (6 years ago)
R Smeaton
After hearing a lot of horror stories about people selling their house, I was very wary about the whole process. Ashley from Michael Poole has been an absolute pleasure to work with. The whole thing, from start to finish has all gone very smoothly. We sold our house in under a month! I can recommend Michael Poole without hesitation.... Read more
Seller
16th Jul 2018 (6 years ago)
B Gallacher
Friendly staff and reliable team. Previously went with another agent in the area for 12 weeks and received only 3 viewings. 2 weeks with Michael Poole, 7 viewings and an offer accepted. Highly recommended!... Read more
Seller
3rd Jul 2018 (6 years ago)
D Hawkesford
Outstanding estate agents...Sarah has dealt with me from start to finish & has kept me in the loop via phone calls letters etc every step of the way...cannot recommend this company enough...thank you ????... Read more
3rd Jul 2018 (6 years ago)
S dixon
Absolutely fabulous service so far. Really friendly service always helpful.... Read more
21st Jun 2018 (6 years ago)
G Miller
Brilliant service, sold out old house within a week and assisted us to buy our new property very swiftly.
Friendly staff, very helpful and knowledgable. Made us feel at ease throughout the process.
Don’t believe every negative comment you read, we dealt with the manager, Jan, who communicated well all the way through the process. You have to wonder what some internet trolls motives are!
All in all great service. Thanks.... Read more
Seller
21st Jun 2018 (6 years ago)
A Hall
The valuer (Jan Westbury), decided to turn up to value my house in Redcar. Whilst he was outside of my house, the office rang to say that they did not want to value the house as it was on with another agent. I had taken time off work and wasted my time! I called the office and the staff were rude and lied saying that Jan was not there despite me seeing him. Staff lied and refused to say sorry. I had taken the business to the property ombudsman who agreed they had made a mistake and awarded compensation of £100. Avoid at all costs!... Read more
Seller
21st Jun 2018 (6 years ago)
N Zavorotko
Great professional service, lovely to work with, nothing was a problem for the very helpful staff, can throughly recommend, great all inclusive price. (House sold in Redcar)... Read more
Seller
20th May 2018 (6 years ago)
J Hooton
Very happy! Francesca has been a real help thoroughout the buying process along with the rest of the team at Redcar, would definately recommend their services when buying!... Read more
Buyer
27th Apr 2018 (6 years ago)
B Rowcroft
Outstanding service from the very fist contact , valuation , sales and service . I can only highly recommend Michael Poole Estate Agents... Read more
Seller
19th Apr 2018 (6 years ago)
L allan
A big thank you to the staff at Michael Poole Redcar. They dealt with the sale of my mother's estate in an extremely sensitive manner and always put my welfare first.
The service from Jan and Ashley was exemplary. They sorted out the sale and it was completed in next to no time.
I would advocate anyone to use this firm they are caring and very helpful.
If I ever have to deal with property again in the North -East then Michael Poole will be the firm I choose.... Read more
Seller
29th Mar 2018 (6 years ago)
M McDougall
Absolutely fantastic service and my house was sold and off the market within 7 days!!! Ashley kept me upto date throughout the whole process and any queries I had were answered courteously and efficiently. I would definitely recommend their service!... Read more
Seller
29th Mar 2018 (6 years ago)
N Brown
Just completed house sale with Michael Poole. Absolutely fantastic service, support and advice from Jill, Ashley and Francesca.
Lovely ladies and a great team, was a pleasure doing business, look forward to dealing with you all again in the future.... Read more
Seller
19th Mar 2018 (6 years ago)
D Jones
Terrible service and experience AVOID!!!!... Read more
24th Feb 2018 (6 years ago)
D Armstrong
excellent service, friendly and helpful staff, just what you need when selling a property, happy to recommend.... Read more
Seller
21st Feb 2018 (6 years ago)
L Cate
Very good experience, always helpful and friendly and available for question or issues which need resolving... Read more
20th Jan 2018 (7 years ago)
S O'Neill
The service I have received from Jill Scott at Michael Poole has been second to none. She always goes over and above the call of duty and is a true fountain of knowledge in her field. Highly recommended!... Read more
19th Jan 2018 (7 years ago)
C Akar
Having used Michael Poole in the past and received excellent service from every member of staff I decided to use this time and once again excellent service, nothing is too much trouble and they are always there to help with any questions and keep you up to date with every detail. Would recommend to anyone.... Read more
12th Jan 2018 (7 years ago)
L Coleman
Very happy with all aspects of Michael Poole. From viewing onwards. Very friendly staff ,have helped us a great deal. Thank you.... Read more
4th Nov 2017 (7 years ago)
D shaw
I had an unusual site to sell, land and outbuildings, and a number of estate agents were uninterested in the sale. Seeing a Michael Poole for sale board on another unusual property I thought I would give them a call and I'm so glad I did.
A site visit was arranged within a couple of days and Jan gave us a valuation the following day and recommended putting the property to auction.
His estimate of the auction sale price was spot on and within a month the property was sold.
Our children have left home and we intend downsizing in the near future. I will be asking Jan and his team to sell our house and hope to buy a smaller home through Michael Poole.... Read more
Seller
2nd Nov 2017 (7 years ago)
L Buchan
Excellent customer service, helpful and efficient . Would definitely recommend to others... Read more
25th Oct 2017 (7 years ago)
D Wilson
Very friendly & professional service. Kept up to date with progress of our sale.... Read more
Seller
6th Oct 2017 (7 years ago)
S Abbott
We were very impressed with the friendly efficient service we received during our recent sale/purchase. Throughout, we were kept informed of all activities and are now settling nicely in our new home. Thank you all, and particularly Ashley.... Read more
Seller
22nd Sep 2017 (7 years ago)
K Scott
Michael Pooles in Redcar have been nothing but professional but haven't lost that personal touch. Francesca in particular is lovely, friendly and approachable and nothing seems too much trouble, resolving any worries quickly and effectively.... Read more
15th Sep 2017 (7 years ago)
M Abell
Very good experience from start to finish. Francesca in particular was excellent in my case, since there were plenty of occasions when I needed answers to questions, which were not neccessarily forthcoming from solicitors. Nothing was too much trouble and my quesries were always dealt with proptly. I would recommend highly. Certainly the best in Redcar from my experience. Thankyou to All... Read more
27th Jul 2017 (7 years ago)
S savage
Really smooth process, and my advisor Ashley was always really quick to reply to any emails I sent, which really helped as I was buying a home while living in Germany... highly recommend... Read more
Buyer
10th Jul 2017 (7 years ago)
G Sybenga
The staff that worked in here we're brilliant they had all the local knowledge you could ask for and we're super helpful.the shop has everything you need weather your buying or renting. There is parking on the street near the shop... Read more
21st Jun 2017 (7 years ago)
M haigh
I was very impressed with this estate agent. They were very efficient and the whole process went through fairly easily. They were very professional and answered all our questions promptly and pleasantly. I was amazed at the speed at which the house sold and I am sure it was due to the fact that the house was not only presented well but priced correctly. I will willingly recommend them to any one who wants to sell a house.thank you.... Read more
Seller
2nd May 2017 (7 years ago)
D Gellender
I have been in contact with Michael Poole for some three years now, in search of a suitable property in Cleveland. They are organised, efficient, helpful and excellent communicators. I recommend them to all!... Read more
25th Jan 2017 (8 years ago)
A Highfield
We have used Micheal Poole twice to sell our home, once using the Stockton branch and most recently Redcar. Good service, friendly staff & loved the photos they took to sell our property, which we accepted an offer on in 7 days :)... Read more
Seller
25th Jan 2016 (9 years ago)
S Harris
Great service from start of process through to completion of sale. We live over 200 miles away, which complicates some aspects, and Michael Poole gave good advice, kept us informed and assisted us as "go between", and with "on the spot" help when we needed it !... Read more
Seller
12th Jan 2016 (9 years ago)
S Newton
Really good, helpful staff and straightforward purchase.... Read more
Buyer
20th Oct 2015 (9 years ago)