Re: Middlesbrough Office - Although presented well on line and in the brochure, we do feel that our house was overpriced at the start, perhaps to win our business, but in effect wasting nearly 3 months taking us into a time of the year when seasonally people just aren’t thinking about buying houses and moving. The crucial first week was wasted because regular staff were away and those standing in claimed to know nothing, that they were “just answering the phone”. For a few weeks after this, the office staff were appalling in communicating but one of them did improve and put in effort after our complaint to the office manager about his staff. They failed in their promises of accompanied viewings and told lies too, claiming to us that one viewer wished to wait over a week to view (lie), telling the viewer we were on holiday (lie) and couldn’t do the viewing - when in fact it was Michael Poole’s that couldn’t fit in a company viewing for over a week ! As it happened a further breakdown in communication occurred in that the expected company viewer didn’t turn up when we were expecting him to and we had to return to do it ourselves. A member of staff told us that they didn’t email or call people round to try sell any specific house, our house would just be emailed out as part of a mail drop with a whole list of others. We were advised that really it was just a case of “sitting waiting for Rightmove” to do their job. We thought that really, it was a bit of a cheek to charge us 1% plus VAT if all they were going to do was put it on Rightmove for us and wait ! We could do that for much less ourselves, put the house on Rightmove with an on line agency and cut out the middle man. So overall a huge disappointment for us.
2 years ago