A C
5* to Luke Rowe who works at ms estates agents. So helpful, so patient and friendly, he went above and beyond for my house purchase. Can’t fault him. Extremely grateful for his great service. Thank you !!... Read more
Buyer
5th Sep 2024 (1 year ago)
J Lovelock
I lived in hell for 6 years so much so my mental health declined I was bullied intimidated and lived in a house not fit for a alley cat... Read more
Tenant
31st Aug 2024 (1 year ago)
C (C83)
Rubbish! Worst estate agents I've ever had to deal with! They have properties in Coventry which is weird because they're based in Dagenham, so they try to connect you to someone in Cov, which never happens. Spent 3 days trying to book a viewing, and never heard back from them. This happened last year and I missed on potentially renting a property. It seems to be always the cr*p Estate agents that get the best properties.
Wish landlords would do their homework before going head with these incompetent agents, that seem so uncaring not wanting to be there attitude over the phone.
If you don't like your job, then get another one then and stop wasting my time!! ????????????... Read more
Tenant
31st Jul 2024 (1 year ago)
O Kat

Not a great experience with this company. Placed in a property via my local authority. One company fronts for this company. From day one I reported issues to the initial company I was introduced to. I had a random visit from the owner of this company who found it amusing and failed to comprehend exposed scolding hot pipes, over 1.5m drops in the back garden with no rails, loose paving, an un lockable back door, holes in walls and floors plus many more hazards were an serious issue for an ASD child. He dismissed me and instructed me to get a quote to decorate the bathroom while skipping out of the house arrogantly. I have since come to find out he is not just the estate agent but also the owner.
After months of failed repairs by unskilled random men I had to get Environmental Health to inspect. In addition to the faults I identified there were multiple hazards identified including Cat 1 health and safety issues. I have even found slugs in the house. After all this still no effort to repair.
Have the audacity to call me sis when you met me but have me and my kids living like this? Absolutely disgraceful people.
When I am moved the whole street will get a copy of the report so other families you happily take GBP’s for will know exactly what they are dealing with!... Read more
Tenant
27th Apr 2024 (1 year ago)
N Babatunde
Terrible bunch of people. No one ever helps when you call to ask for repairs. Don’t even waste your time with them.... Read more
Tenant
5th Oct 2023 (2 years ago)
M Brown
Great support when trying to find and purchase our property.... Read more
Buyer
31st Dec 2022 (2 years ago)
K 100
As a student renting my first house in Nottingham Lenton, MS Estates has been very helpful whenever I had any quiries. It was easy to arrange viewings and the whole process and signing of the contact was also very easy and the steps laid out very clearly which helped greatly as I was previously unaware of the process of rental.... Read more
Tenant
30th Dec 2022 (2 years ago)
A Judge
It’s coming up to two weeks since I complained about mould in the property. It’s so bad it’s even started to grow on my clothes. I’ve called and left messages and have had no answer. After seeing this I’ll probably finally get a response. They’re so lucky I can’t leave pictures on here.... Read more
Tenant
21st Dec 2022 (2 years ago)
J Gravestock
As a student my recent experience finding a property with MS-Estates has been very positive. I have found all at MS-Estate to be very efficient as well as offering me plenty of support with completing the rental process for this lovely property. I have no hesitation in recommending MS-Estates to help with finding a property while living in the area.... Read more
Tenant
11th Sep 2022 (3 years ago)
T Smith
Good availability and customer service. Smooth process securing our property for next year.... Read more
Tenant
5th Jan 2022 (3 years ago)
S Apperley
Polite, competent, efficient service throughout
From the first contact through to the end of the transaction, service has been excellent... Read more
21st Dec 2021 (3 years ago)
M Williams
MS-estates is a great agency, with kind and responsive landlords that are very helpful and fair.... Read more
Landlord
12th Aug 2021 (4 years ago)
K O
Called to enquire about a property... very rude and unprofessional individual... Read more
27th Aug 2020 (5 years ago)
K Brissett
Will NEVER rent from these people again. Reoccurring problems (mice problem along with fleas) always had to wait a week before they would send someone out to sort the problem out. Lived with an old mattress in the front garden for a year which wasn't pleasant but was not my job to move as it was the previous tenants. Old heaters that should have been updated to keep house at least moderately warm. Landlord would visit unexpectedly. The list goes on. Was given 24 hours to leave the premises with my 10months old baby and the landlord wanted the keys to be dropped off at the estate agent for their own convenience.
Stay clear, behind the fancy suits are dodgy business men.
Horrible set of people.... Read more
Tenant
14th Aug 2020 (5 years ago)
S Onigbanjo
Absolutely fantastic service, I'm happy with this team... Read more
10th Dec 2019 (6 years ago)
A Khemmy
Amazing & Friendly individuals, easily approachable. The most important is, they listen to ur needs and find you a perfect place. I am one satisfied client.
Thanks to Ola for being extremely helpful.... Read more
16th Jul 2019 (6 years ago)
S G
Worst place ever try to rent you a property that is rat infested and say they are doing the hole house up comes to move in day with thick grease everywhere blood on floor bathroom falling apart made my partner and kids be sick couldn't turn the lights of as the was all hanging of the ceiling then they say they won't to do the work they promised and take the keys off us even tho we go a contract we will be seeing you in court real soon good luck!... Read more
Tenant
8th Jul 2019 (6 years ago)
K iOjo
M&S estate has really helped me lot for my home search...... Read more
21st Jun 2019 (6 years ago)
A Dormush
I am very satisfied ofletting agent MS ESTATE
Specially frm LUKE ROWE , he helped me so much to move in the property As quickly as possible
fast efficient and very friendly. Really helpful and great to deal with
I have found extremely helpful and professional and would recommend them to any tenants.
The best letting agent in London
Thank you LUKE !!!... Read more
Tenant
21st Jun 2019 (6 years ago)
E Reed
The worst estate agent I have ever come across. Impossible to get an appointment to view a property on sale. I wonder if the owners are aware of this unprofessional conduct.... Read more
Seller
4th Apr 2019 (6 years ago)
K urbaniak
They make appointment with us for next day and no one even shows up. We try to call them but without any success. Very unprofessional!... Read more
23rd Mar 2019 (6 years ago)
D smith
Terrible.
The staff are condescending,
They fob off issues,don't reply to calls and emails,
Upkeep of properties is virtually non existent.... Read more
2nd Aug 2017 (8 years ago)
S williams
Staff are all very professional. From the minute u enter office the are extremely welcoming. They listen and act on all your requests.
I wish i could give them extra stars.... Read more
29th Jul 2017 (8 years ago)
M Limited
Went to view a property and wanted to take pictures for my husband and was told very rudely no no no no its on the Internet what you see is what you get. This is definitely not the case absolutely filthy and wood flooring coming apart and garage in the garden that can not be used by tenants. Different decor to Internet pictures. Grouting in the bathroom just slapped on and they wanted 1025 a month. Rude and old photos used on the advertisement will not use them again.... Read more
Tenant
3rd Dec 2016 (9 years ago)