Penrose are great to work with and Jenny Vandenberg has been excellent in supporting me as a landlord.
Thanks so much!... Read more
Seller
9th Dec 2024 (6 weeks ago)
Straightforward discussion about condition of property and the current market. Valuation was pretty spot on. Kept me up to date with viewings and any feedback. Sale achieved at the asking price within a couple of weeks.... Read more
Seller
4th Dec 2024 (7 weeks ago)
Very professional and respectful team. Easy to talk to and responsive. The team is super professional and respectful. They're easy to talk to and always respond quickly.... Read more
Seller
24th Nov 2024 (8 weeks ago)
Oz from Penrose was very helpful and so was Jo. Very pleased with everything.... Read more
Seller
15th Oct 2024 (14 weeks ago)
A big thank you to our property manager Alice. Great job on sorting out the water issue at our house so quickly! Your prompt action and effective problem solving skills are highly commendable. Thank you for handling it efficiently and ensuring everything is back to normal.... Read more
Tenant
8th Jun 2024 (7 mo. ago)
Professional and friendly service from Penrose Luton. Really felt like they worked with me to achieve a sale in a time frame that suited me as a client and not themselves to push a sale, well done team.... Read more
Seller
2nd Jun 2024 (7 mo. ago)
All the team are very, very friendly, they treat you as an individual, more as a friend - very easy to deal with and most importantly communicate with you throughout.... Read more
Seller
27th May 2024 (7 mo. ago)
I was helped by Ellisia who was very good in her communication skills. She took us through the process in a way which made it easy for. She is very professional. I would recommend her as an agent.... Read more
Tenant
10th May 2024 (8 mo. ago)
A little disappointed that they didn’t engaged with the sale until I informed I was planning on changing agents, however after that point they been were informing and really taking care of the property sale... Read more
Seller
22nd Mar 2024 (9 mo. ago)
Generally, all the Staff are friendly, and they kept me up to date with feedback. In my opinion they worked very professionally.... Read more
Seller
9th Mar 2024 (10 mo. ago)
Reliable management, quick response to all issues and the comfortability of the customer is their main priority.
Thanks to the property manager (Lauren) for the quick response and solution to the issue I had with my flat when I moved in.... Read more
Tenant
19th Feb 2024 (10 mo. ago)
Great company... Read more
Seller
29th Dec 2023 (1 year ago)
I enjoyed the service they provided . Their letting management service is very good and reliable. Rent payment has been very spot on . Communication is very effective. I bought my property through the Estate agent and they also help me to find reliable tenants. I will definetly use them again .... Read more
Landlord
10th Oct 2023 (1 year ago)
Kayleigh has always been very helpful and knowledgeable in all aspects of our purchases that she has found us.
thanks... Read more
Buyer
2nd Sep 2023 (1 year ago)
Thanks Kayleigh for all your help in finding us a property
very professional and understanding her time was not an issue
thanks again... Read more
Buyer
31st Aug 2023 (1 year ago)
Excellent communication by the Penrose team
Quick and efficient
Thanks... Read more
Landlord
30th Aug 2023 (1 year ago)
Landlord points of view they don’t care about landlord price, they just want to quickly put on the market at cheaper price, they want to increase their numbers. Not happy.... Read more
Landlord
18th Aug 2023 (1 year ago)
Everyone that I dealt with was reliable, knowledgeable and friendly... Read more
Seller
17th Aug 2023 (1 year ago)
This was a great recommendation from get agent. The rep talked me why they would be a good option. Their statistics were impressive and their service loved up to the hype. Joining them, valuation and sale took less than a week!... Read more
Seller
20th Jul 2023 (1 year ago)
Richard helped us all the way through the process of selling our property as he promised. Very professional, photos were amazing. We cannot fault them in anyway, marvellous estate agents. I would definitely choose Penrose Estate Agents again. Thank you for all your help... Read more
Seller
18th Jul 2023 (1 year ago)
They were very knowledgeable and helpful.... Read more
Seller
19th Jun 2023 (1 year ago)
Sold quickly
Staff helpful
Accessed us to other professionals ... Read more
Seller
30th Oct 2022 (2 years ago)
Abigail customer service skills is highly recommended. The team work in the office including Sian and Alex is compared to none .No hidden charges i stongly recommend penrose to any one looking to buy a flat or house.
I was able to buy my flat with in a months only becouse of proffessionalism at penrose.
Highly recommended.... Read more
Buyer
5th Aug 2022 (2 years ago)
Penrose came in after we had an agent that we had a negative experience with. Wish we had done our own research and went with them originally. ... Read more
Seller
26th Jun 2022 (2 years ago)
They were ok up until the sale was agreed although a five minute viewing was way below expectations. Afterwards it was an error-strewn transaction. I had to chase them numerous times for information, with several contradictions and u-turns along the way. They even forgot to add the VAT to their final fee! Really disappointed with their lack of professionalism. Thankfully I won't be dealing with them again.... Read more
Seller
28th Sep 2021 (3 years ago)
I would not recommend this estate agent as they were very rude and their only concern was to sell the property to add it on their list. They disregarded my instructions and made the viewing appointment before consulting with me first.... Read more
Seller
14th Sep 2021 (3 years ago)
Best estate agent in Luton by far. I felt comfortable dealing with them from the beginning. Constantly keep me updated and seem to really want to help me buy the property that I like it,specially Jamie-lee Smallwood help me with everything.... Read more
Buyer
30th Jul 2021 (3 years ago)
I would recommend the Penrose Real Estate cause they are the best,the reason that am saying that is because they are so helpful whenever I called them they were over there to help me and inform me about everything,all the staff was so polite and of course last but not least the best one Jamie Lee Smallwood .She was with us for the very first step till the end,she help us with everything whenever we wanted something she was over there for us.She is so polite and efficient thanks to her we bought our house.... Read more
Buyer
29th Jul 2021 (3 years ago)
All of the team at penrose have all been amazing. From first meeting one of the owners Richard through to David jasmine and then shwain. Our sale wasn't the easiest but shwain was always very helpful efficient and supportive. Would highly recommend penrose to anyone.
Thank you to all of the team... Read more
Seller
20th Feb 2021 (3 years ago)
Best estate agent in Luton by far. I felt comfortable dealing with them from the beginning. Constantly keep me updated and seem to really want to help me sell the property. Would recommend them to anyone.... Read more
Seller
30th Nov 2020 (4 years ago)
I recently bought a flat in lu2, John was really helpful and honest. He had showed me around properties the week before, and told me that he'd give me a good flat to buy. He kept his word, it feels like hes a friend ive known for years. I couldn't be happier with the property I bought. Jasmine was extremely helpful aswell. Whenever I rang Penrose all the staff members were really polite and friendly. I wish everyone at Penrose the best of luck!... Read more
Buyer
25th Nov 2020 (4 years ago)
Very experienced and professional staff, they gave their undivided attention, they really served the interests of both parties very well, no request was too big or too small for them.
We felt valued and respected.
Well done Penrose Team.
We are proud of you.
Keep up the good work.
Will advertise you guys........ Read more
Buyer
1st Feb 2020 (4 years ago)
Thanks to the team at Penrose for making the buying process smooth and satisfactory. David, Adam and Katy are wonderful and kept things going and up to date. They are very welcoming, with a smile.... Read more
Buyer
13th Nov 2019 (5 years ago)
I had a fantastic experience with Penrose State Agents. The whole team is absolutely amazing. As a first time buyer, the team explained everything step by step from the initial application process to completion. I couldn’t have asked for a better team to guide through. Great professionals.
Many thanks to all of you????
Amal... Read more
Buyer
28th Oct 2019 (5 years ago)
"Gemma you were really amazing , extremely professional and most of all cheerful. You took the stress of having to rent away . I was a bit worried about the new criteria of referencing and monies to be deposited but it wasnt as bad as i thought. Still found it hard to believe it took a week from viewing to actually renting the property .
Katherine , Robyn thank you for communicating all the way and explaining everything i needed to know . You all at Penrose are a great team warm and welcoming this i am able to say as i am comparing you with another letting agent "... Read more
Tenant
5th May 2019 (5 years ago)