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  1. Home
  2. Quality Estate Agents - Stoke-On-Trent
Quality Estate Agents - Stoke-On-Trent Logo

Quality Estate Agents - Stoke-On-Trent

Opens tomorrow at 9:00am
66 James Street, Stoke-On-Trent, ST4 5HS
We are a progressive estate agency based in the North of Stoke-on-Trent and we aim to transform, adapt and improve the traditional model for navigating the property market. In short, we want to make buying, selling and letting property as quick, easy and hassle-free as possible. Covering Stoke-On-Trent, Newcastle Under Lyme & surrounding areas. A family run business that cares for our customers. To us you aren't just a number.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 10:00am - 3:00pm
  • Sunday Closed
View all details

Accreditations

  • prs

Quality Estate Agents - Stoke-On-Trent Reviews (132)

Have you used this agent?
  1. 98% 5/5 Stars
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  2. 0% 4/5 Stars
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  5. 2% 1/5 Stars
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All (132)
Seller (25)
Buyer (3)
Landlord (26)
Tenant (17)
General (61)

P L

5/5 Stars
There is a lot of emotion around the sale of deceased mum and dad's home and a dignified, empathetic, understanding with a dose of pragmatism is what is needed in bundles. That is what you get with Liz and her easy to chat to Dad in this family business of excellent and very professional Estate Agents. They really do say what it says on the tin. We had the smoothest of transitions to sale, exceeding all expectations; we were, as they promised, informed with clear and up to date information and they willingly shared their knowledge of the area. Think the thing that stood out was their promise to go the extra mile which I think is a real strong factor for them, something I would suggest is instinctive and so natural. They were a pleasure to work with and I would strongly recommend you consider their dignified and professional services. We could not have been better served.... Read more
Seller
8th Nov 2024 (15 weeks ago)

L Quinn

5/5 Stars
I’ve visited this business a couple of times and always had nothing but a brilliant service and friendly faces! Nothing is too much trouble for Lizzie and Alex. They provide so much information and are helpful in every way possible when enquiring. Couldn’t praise them anymore for the help they provided. Keep doing what your doing your both fab x... Read more
11th Sep 2024 (23 weeks ago)

G Roden

5/5 Stars
I have been renting with Quality estate agent for some time now, the customer service provided by both Liz and Alex has been amazing. It is clear both Liz and Alex are passionate about what they do and always make sure I am happy with their service.... Read more
Tenant
9th Sep 2024 (23 weeks ago)

James

1/5 Stars
Update: it took you 3 weeks to reply to my review Alex. Guess you was waiting for me to accept your £50 bribe to write a good review… — The use of Quality in their name is a stretch... Best of luck getting a maintenance problem fixed, I reported an issue to Alex which he said he'd "send someone out Monday" to fix it. There was 17 Mondays between reporting the issue and my tenancy ending and it still didn't get resolved. Even after confirming my notice and handing the keys back to Liz in person, she still thought it was necessary to call me regarding missing a rent payment on a property I was no longer responsible for? I'd expect a "Quality" Estate Agent to be a bit more organised than that.... Read more
Tenant
7th Sep 2024 (24 weeks ago)

D Wright-Humphreys

5/5 Stars
Thank you to Liz for the amazing service she gave us throughout the process of buying our house! She made everything so easy after I was stressing! Thank you Lizzie! ????... Read more
Buyer
23rd Aug 2024 (5 mo. ago)

J Weston

5/5 Stars
Quality Estate Agents is precisely what you get from this wonderful family business! We have sold and let properties with the help from Liz at Quality. Such a professional and personal service, nothing is too much trouble! Moving is stressful at the best of times but the team from Quality work hard to make the process as seamless as possible and their support doesn’t just stop there! Would recommend to anybody!... Read more
Seller
22nd Aug 2024 (5 mo. ago)

T mullock

5/5 Stars
I have been renting with Quality Estate Agents for 6 months now and can honestly say Alex and Liz are amazing. Any queries I’ve got, Liz is always there at the end of the phone to help & Alex was great with a couple of snagging issues I had when moving in.... Read more
Tenant
22nd Aug 2024 (5 mo. ago)

T Shepherd

5/5 Stars
We recently had a tenant changeover and with only 5 days between tenants Alex helped us get all new kitchen doors on, including arranging a handyman at short notice which was very helpful. ---- Alex and Elizabeth have a wealth of local knowledge and I recently spent nearly 2 hours with them discussing the local market and their approach to managing their lettings. They are very experienced and I appreciate their common sense 'just get on with it' approach and I would have absolutely no hesitation in appointing them to manage my properties. I appreciated that in this busy market they put time aside to have a proper conversation and get to know me, as this is what builds effective and profitable working relationships through trust and communication.... Read more
Landlord
13th Aug 2024 (6 mo. ago)

S Robinson

5/5 Stars
Found a property I was moved in quickly, never had any issues. All house related jobs were sorted fast, I would definitely recommend this estate agents.... Read more
10th Jun 2024 (8 mo. ago)

Anonymous Landlord

5/5 Stars
Alex is brilliant and very helpful. He is a skilled professional in letting and managing properties. He is not only knowledgeable in this field but also dedicated in providing top-notch service and support. He is patient and takes time to understand each situation and provides solutions that exceeded our expectations. I cannot recommend Quality Estate Agents highly enough for any investors or landlords who are seeking for first class service with exceptional customers care.... Read more
Landlord
7th Jun 2024 (8 mo. ago)

N Leahy

5/5 Stars
If I could rate 10 star, I would. “Quality” is exactly what you get with these guys. Absolutely exquisite service from highly experienced, kind, highly knowledgeable and genuine service providers. I am utterly over the moon with the correspondence, trust and competence from the guys at Quality Estate Agents! Highly recommended to either letting agents or tenants!... Read more
7th May 2024 (9 mo. ago)

A Shadbolt

5/5 Stars
Quality manage our HMO Property Portfolio fantastically well. Alex and Liz are both friendly, hands on, proactive and genuinely care about the performance of our properties as if they were their own. They provide us with essential peace of mind and we couldn't recommend them highly enough.... Read more
Landlord
24th Apr 2024 (9 mo. ago)

T Shahzad

5/5 Stars
If you want a professional top 10 service provided with all information and guidance Quality Estate Agents is the one. Thank you to Alex for guiding me and providing all information as well as answering all questions. Very professional and managed to have tenants ready for my property within a week.... Read more
Landlord
12th Apr 2024 (10 mo. ago)

N Chouihna

5/5 Stars
Spoke to Alex extensively about purchasing investment property in Stoke-On-Trent. Absolutely worth picking up the phone and speaking to him. Great, helpful attitude. Looking forward to doing further business.... Read more
Buyer
21st Mar 2024 (10 mo. ago)

K Begum

5/5 Stars
Alex has done great job finding tenants fast , any queries or worries , he sorted out or advised , glad to of found an agent who knows industry inside out , really happy with Alex an his team... Read more
Landlord
4th Jan 2024 (1 year ago)

N Evans-Schofield

5/5 Stars
Liz is the consummate professional. Her communication was excellent throughout the whole sale - from start to finish. She was proactive in her approach and liaised with all parties effectively (even the more challenging ones!) Her knowledge and advice has been invaluable. We wouldn’t hesitate to use Quality Estates again and would strongly recommend to friends and family. Many thanks again, Nicole and Tom.... Read more
Seller
28th Dec 2023 (1 year ago)

I Ridwan

5/5 Stars
Having recently moved out of my rented apartment, I want to take a moment to express my immense satisfaction with the services provided by Quality Estate Agents, especially the exceptional assistance from Liz. Her professionalism and work ethics greatly influenced my positive experience and have left a lasting impression. I wholeheartedly recommend Liz to anyone in need of rental services. It's rare to encounter such a blend of professionalism, efficiency, and personal attention, and I am grateful for her exceptional experience.... Read more
Tenant
6th Dec 2023 (1 year ago)

E Hawkins

5/5 Stars
Alex is brilliant. Problem occurred earlier today, within 40 mins completely fixed and sorted. When collecting the keys Liz was helpful, and both have been there to support since we’ve moved in! Can’t recommend enough!... Read more
Tenant
29th Nov 2023 (1 year ago)

C Brereton

5/5 Stars
I can not thank Alex enough for all the support and hard work on helping me with my first home and the advice he gave me I am truly grateful I would highly recommend this company for renting homes! ????... Read more
Tenant
28th Oct 2023 (1 year ago)

R Bowie

5/5 Stars
QEA are my letting agent, and have done a superb job, sorting out problems quickly, checking tenant references and advertising and showing properties promptly. They have also been honest, when they have thought an area was dodgy, and they have been generous with advice. They have boosted my quality of life!... Read more
Landlord
27th Oct 2023 (1 year ago)

T brock

5/5 Stars
Absolutely 1st class service from start to finish. Nothing was ever too much trouble, always went the extra mile.... Read more
27th Oct 2023 (1 year ago)

F ahmed

5/5 Stars
Good experience so far I have just started using quality estate agents after having problems with my previous agent about repairs not being done in a reasonable time Alex has got the gas cert done on my rental property very quickly at good price there are couple of repairs still to be done but I,m sure Alex and Liz will get them done soon at a reasonable price . I recommend quality estate agents .... Read more
Landlord
27th Oct 2023 (1 year ago)

A Kohar

5/5 Stars
Quality estates is Amazing. Helped us refurbishing our home from a drug den and managed to avoid break-ins during refurbishment. Now he is managing our property so well. Getting rent on time. Thank you Alex.... Read more
Landlord
27th Oct 2023 (1 year ago)

T Gowan

5/5 Stars
Having had so much stress from a previous agent I spoke with Liz , it was her professionalism that satisfied my husband and I that we would be looked after , she didn't fail , just one week to find a tenent who moved in within 2 weeks , super speedy and absolutely flawless , cannot fault this agent for their committed effort to keep their customers happy and de stressed , thankyou so much guys , you are a breeze ,look forward to bringing our other property to you , would not hesitate to recommend to anybody who wants an agent to Take the stress away These are your pot of gold... Read more
Landlord
27th Oct 2023 (1 year ago)

K hewitt

5/5 Stars
Always nice polite realistic , Alex most helpful person... Read more
27th Oct 2023 (1 year ago)

R Seeker)

1/5 Stars
The worst agency in the country. This Alex guy is a racist and very very unprofessional. He wastes time and will come up with anything for an excuse. He will try to show you that he's on your side and is actually helping you out but no that's the complete opposite. He won't care to contact you about anything and on top of that when you'll figure out what he's upto, he'll show his true racial side. Stay away from this agency if you want to save your time and want to avoid dealing with unprofessional people. I would've given them less than one star if it was possible. I know many people who wants to rent and I'll make sure that everyone know this agency's true colours.... Read more
Tenant
25th Oct 2023 (1 year ago)

G lightfoot

5/5 Stars
I've done plenty of work for liz and she's 1 of the most pleasant hardworking ladies I've ever met. I can highly recommend liz on her ability to sell your home . For some it comes easy . This lady has it all. Professional and friendly. Absolute 1st class all round... Read more
21st Sep 2023 (1 year ago)

Anonymous Homeseller

5/5 Stars
Liz as been excellent communication is key she as kept me informed with everything I needed to know.... Read more
Seller
17th Sep 2023 (1 year ago)

S Wahidi

5/5 Stars
I spoke with Liz about a 4 bedroom property and was able to arrange a viewing. We wanted to proceed with the property and I was told to send the details of all the tenants to proceed. Unfortunately, it took me too long to gather the details of all the tenants and the property was let by the time I had managed. Thankfully, Liz was extremely professional and very patient with me. She also recommended another property which my friends and I really liked and were able to proceed with. I would recommend this estate agents for anyone looking to rent as they are very good at communicating and also respond very quickly.... Read more
Tenant
3rd Aug 2023 (1 year ago)

R Nasimiyu

5/5 Stars
Wonderful estate agents, they are timely in their replies and sorted us another property when the one we were chasing was let agreed.... Read more
Tenant
3rd Aug 2023 (1 year ago)

S T

5/5 Stars
My property has been managed and let by Quality estate agents for nearly 2 years now. They are very professional and sort out issues quickly with reasonable cost. Also they find very good tenants for our property without any gaps between tenancies. We enjoy their services and experience hassle free letting.... Read more
Landlord
17th Jul 2023 (1 year ago)

R Hamilton

5/5 Stars
Absolutely fantastic service from Liz and the team. Answered all of our questions and got us above asking price offers in less than a week! Would recommend to anyone needing an estate agent ??... Read more
Seller
14th Jul 2023 (1 year ago)

C Deans

5/5 Stars
Couldn’t recommend highly enough! Attentive, responsive and brilliant customer service. Thanks for all your help!... Read more
9th Jun 2023 (1 year ago)

A Elphee

5/5 Stars
Liz provided a professional and friendly service. Highly recommended and I wouldn't hesitate to use there services again.... Read more
8th Jun 2023 (1 year ago)

M West

5/5 Stars
I just want to say that Liz and Alex from Quality were amazing. Alex especially was so helpful in supporting up to get our property from uninhabitable to desirable, and Liz was great in getting it quickly rented.Nothing was too much to ask. We could not have done it without the kind attention from both Liz and Alex and the team at Quality Estates. A huge thank you from Maria and Frank.... Read more
Landlord
6th Jun 2023 (1 year ago)

A Dimitrova

1/5 Stars
If I can leave less than 1 star I will leave less than 1 star. As a landlords with few HMO' s in Stoke on Trent this is the most terrible experience we have ever had in our entire life. We have been working with this agency for about 3 years and at the begining everything was fine. When we first met Alex he said to us "We are your ears and your eyes in this town" /we live far from Stoke, but unfortunately nothing like this has happened. The service they provided was terrible - no inspection, no reports, bad communication, long void periods ect. At the end of the day we finished with 8 out of 10 empty rooms and they always had an excuses. They did not even advertise our properties properly, saying "Sorry, we did not know the houses are not on the market" ???? Thst is how they waisted our time for many months and left us with empty student rooms. We found another agency which managed to fill our rooms in less than 1 month and we have started the new academic year on 1st of September, 2022 with filled rooms. Calling all landlords, if you do not like to finish like us, please stay away from this people. At the very beginning they are very kind, they pretend to be very proffesional, but their service gets worst and worst day after day and the final result is empty rooms. Knowing them, they will find excuse for everything, so Alex feel free to write as much as you can! Explain people what a bad clients we are.... Read more
Landlord
6th Apr 2023 (1 year ago)

L Walters

5/5 Stars
Brilliant service, I handed over the keys to Liz and she did all the work. Kept me on the loop throughout and was even great when we were having troubles with solicitors. Highly recommended and will use again.... Read more
Seller
15th Mar 2023 (1 year ago)

C Zdrodowski

5/5 Stars
A friendly and professional service delivered to the highest standards Quality Estate Agents have consistently delivered an excellent service from property sourcing to finding suitable tenants for our rental properties. Lizzie has supported us to make good investments, manage tenants, and develop a good understanding of the property rental market. Our business has exceeded all of its targets, which is largely credited to Lizzie for sharing with us her expert knowledge and delivering a professional high class service. Her endless patience and friendly manner has helped to forge the foundations of our lasting relationship with Quality Estate Agents. Our experience of working with Quality Estate Agents has proven them to be loyal, honest, and transparent as they display the highest standards of integrity, which is the reason we strongly recommended Quality Estate Agents to all landlords, property investors, and the general public.... Read more
Landlord
4th Nov 2022 (2 years ago)

D Clancy

5/5 Stars
Sadly we lost our Dad at the end of 2021 and as he lived over 250 miles away from us, we enlisted Quality Estate Agents to deal with the sale of his property. Quality is most certainly the service we received. From the day we sent our original enquiry, not knowing where to start, right through to completion, Liz has been absolutely brilliant. Nothing was ever too much trouble for her and she was so reassuring throughout the sale process. She was extremely patient with us as we had to wait quite a while for Probate but she guided us as to the best way to deal with the Estate. She kept us up to date throughout and got us a great price for the house. We sold via Auction and it was plain sailing all the way; with Liz dealing with everything on our behalf. If ever we had a query or didn't understand anything, she was always ready with a helpful answer. We cannot express enough how fantastic the service we received from Quality Estate Agents was and that was all down to Liz. We would highly recommend this Company for buying/selling or renting a property. "Quality by name, Quality by nature". Thank you so so much - five stars does not seem enough :-)... Read more
Seller
17th Sep 2022 (2 years ago)

L Doherty

5/5 Stars
Having just sold a house through QEA’s I have no hesitation in recommending them. Throughout the transaction everyone was efficient, professional & friendly. It was a pleasure to deal with them.... Read more
Seller
15th Sep 2022 (2 years ago)

E Bartlett

5/5 Stars
Many thanks, Liz for all your help in finding new tenants for our apartment. Everything went really smoothly with the minimum of fuss. And thank you for persuading me to continue letting rather than selling!... Read more
Landlord
11th Sep 2022 (2 years ago)

G Rivera

5/5 Stars
As landlords we have been using the services of Alex and his team at Quality Estates for the past six years and have found them to be very professional in their dealings with us and our tenants. A big plus point for us is they are great people to do business with. We would be more than happy to recommend their services to other landlords... Read more
Landlord
10th Sep 2022 (2 years ago)

K Pratt

5/5 Stars
I purchased my property through Quality Estate Agents some 3 years ago was very happy with the service. I decided to use the same estate agent following my Fathers Death late last year 2021. The approach by QEAs at a difficult time, was very professional as I was dealing with Probate and Solicitor and ,was able to leave the Preparation for sale, viewing and offer completion with WG team. Myself and my Brother ,would like to especially thank Elizabeth Jean for all the effort and work keeping us advised on proceedings with Sale.... Read more
Seller
9th Sep 2022 (2 years ago)

D Boden

5/5 Stars
Very happy with the professional service provided by Liz at Quality Estate Agents selling my property. Would recommend to anyone who is looking for a sale of their house and the dedication that they provide until the completion of sale. Thanks again for all your help and dedication.... Read more
Seller
6th Sep 2022 (2 years ago)

J Smith

5/5 Stars
The process of renting my property has been quick and easy with the help of Rachael. If there’s anything I need help with or anything that needs fixing, she is always on hand to help and it’s always resolved straight away. I feel confident in approaching the team here as they are so helpful so thank you!... Read more
Landlord
4th Sep 2022 (2 years ago)

J Parks

5/5 Stars
Have recently sold our property with Liz at Quality Estates Agent was Quality. From start to finish the whole team has been super helpful, professional & friendly & made an anxious time much easier. I wouldn't hesitate to recommend them.... Read more
Seller
31st Aug 2022 (2 years ago)

J Moore

5/5 Stars
Letting with Quality Estate Agents, was super easy, the letting agent Liz was excellent, really friendly, helpful and understanding. She guided me through every step, answered all of my questions and made me feel really confident. - Thank you!... Read more
Tenant
30th Aug 2022 (2 years ago)

J Smith

5/5 Stars
Liz and Alex, What a journey and thank you for your tireless efforts in getting my sale through. Thank you for the extra assistance which probably isn't in your job descriptions! Such stellar service and a team who go above and beyond for the client. I am sincerely grateful, thank you. Emma x... Read more
Seller
28th Aug 2022 (2 years ago)

L Wilson

5/5 Stars
Liz has been incredibly helpful in getting my house ready to be let out, arranging all the compliance checks and follow-up work, marketing, and finding a great family as tenants. She kept me fully informed throughout. Well done Liz x... Read more
Landlord
27th Aug 2022 (2 years ago)

K Michael

5/5 Stars
Me and my partner have just went to get our keys today and have been helped by Rachael, who has been absolutely amazing helping us move in. The process was done within 2 weeks which was very ideal for us as we wanted to move as quickly as possible. She made sure everything was all done properly and kept in touch with us to help us with anything we could do on our end. Amazing service! Very pleased... Read more
Tenant
26th Aug 2022 (2 years ago)

R Smetek

5/5 Stars
I was a student renting one of the houses in Shelton for the last 2 years. When I moved to the property everything was always fine and Elizabeth welcomed me very nicely waiting for me in the property. Twice I also forgot my Keys and I locked myself out, she also helped me out quickly. Very happy with their service, as they also were very helpful when getting my deposit back.... Read more
Tenant
22nd Aug 2022 (2 years ago)

M Morris

5/5 Stars
WOWZER!! Brilliant service, Liz put my property in the auction it sold for £20,000 above what we had agreed that it was worth. Fast quick sale no fuss. I’m so happy with their services. 10/10... Read more
26th Jul 2022 (2 years ago)

J Figueroa

5/5 Stars
It has been a pleasure dealing with Quality Estate Agents for the quick and successful sale of our property. The whole team has been very professional and friendly to deal with and they have been excellent at communicating throughout.... Read more
25th Jul 2022 (2 years ago)

D Wallace

5/5 Stars
We have just sold our apartment with Quality Estate Agents. We found them extremely helpful. We were constantly updated and Carolyn was always phoning us keeping us in the picture. We will be using them again. They were very professional and efficient... Read more
24th Jul 2022 (2 years ago)

E Parkinson

5/5 Stars
I recently purchased a property through QEAs and the team were fantastic. Keeping me informed throughout, going the extra mile and was always efficient. Liz was incredible and I can't thank you enough, I’m so sorry that you had to do my agents chasing, x... Read more
23rd Jul 2022 (2 years ago)

R Woodward

5/5 Stars
After having the usual 3 quotes, I decided on Quality Estate Agents. within 2 weekends I had about 7 viewings and an offer for the full asking price on the condition we completed within 1 month. A very competent and professional company, I highly recommend them... Read more
22nd Jul 2022 (2 years ago)

J Newton

5/5 Stars
Had an excellent service dealing with Alex and Liz, needed a quick turn around and was sold and completed in 8 weeks! Kept me up to date throughout the whole process, always on hand for any queries and just generally really great support through a stressful time. Highly recommend.... Read more
21st Jul 2022 (2 years ago)

N Bartlett

5/5 Stars
The experience I had with QEAs was second to none. My previous experience with various estate agents whilst renting was always a gruelling process but from the outset dealing with Liz, all my previous worries were put to rest, as it was a first class service from start to finish. I don't think I would be in my property now if Liz hadn't gone over and above to ensure the smooth purchase of my first property. I will not hesitate to use them again, highly recommend.... Read more
20th Jul 2022 (2 years ago)

S Shah

5/5 Stars
After having a few agents out to give me a rental appraisal, I opted for Alex at Quality Estate Agents, why? He was very professional, I liked his no nonsense approach to any possible tenant problems and their in house maintenance team sealed the deal for me. Having my property properly maintained was a big plus to me, I have friends who have buy to lets and they are struggling with maintenance.... Read more
19th Jul 2022 (2 years ago)

J Curtis

5/5 Stars
From the valuation to the completion, I found Liz to be very professional & approachable. From the moment I met her, she put me at ease. She walked me through it step by step, when I had to sell my home after my husbands death & I can't thank her enough. I would gladly recommend Quality Estate Agents as they went above & beyond when they helped me get through my sale at an emotional time. Thank you so much.... Read more
17th Jul 2022 (2 years ago)

K Wilkins

5/5 Stars
Quality Estate Agents have been brilliant with the sale of my home. From the valuation, organising the viewings and until the very end, I cannot fault them. Liz in particular has been very reliable; always on the other end of the phone and nothing too much trouble. She kept me informed with every development and took the stress out of the whole process. Alex was really helpful too, on the whole - a great team and service. I would highly recommend them.... Read more
16th Jul 2022 (2 years ago)

D Jones

5/5 Stars
Students, we’ve been with QEAs for 2 years now, they are brilliant. All repairs done very quickly, house is beautiful and homely, we couldn’t ask for more.... Read more
12th Jul 2022 (2 years ago)

A Myatt

5/5 Stars
Thank you, Liz and all the team at Quality Estate Agents. Following my father's death, you did an incredible job helping me through a particularly tough time, arranging the sale of his house. Not only did you find a buyer promptly, but your advice was excellent and your assistance with numerous local arrangements made the process considerably easier for me. Having experienced several mediocre Estate Agents in the past, I am so glad I found you on this occasion and I would recommend you to all.... Read more
11th Jul 2022 (2 years ago)

C Cline

5/5 Stars
I met Alex in 2014, since then he has managed my portfolio of properties, always rented out and maintenance is done in house so its always very affordable. Love the way they do business its always very prompt and efficient. Thank you... Read more
11th Jul 2022 (2 years ago)

V Fox

5/5 Stars
5/5 from me Liz, you did brilliant. Everything went so smoothly that at times I forgot I was selling my house, stress? What stress? Forget the rest use Quality they will 100% work for you.... Read more
10th Jul 2022 (2 years ago)

J Marshall

5/5 Stars
I’ve just purchased a house through Quality Estate Agents, only wished I’d sold mine through them as my selling agent was absolutely rubbish, I went with a cheap agent and that’s exactly what I got “cheap” had to do all the chasing myself and if it was not for Liz I’d have given up. Thank you, we can’t thank you enough, from Rob and Julie.... Read more
8th Jul 2022 (2 years ago)

L James

5/5 Stars
Excellent speedy service from Alex and Liz. Within 10 days, they managed to rent my apartment out at my asking price and under extraordinarily difficult lockdown circumstances and in accordance with accompanying procedures in place. Communication was smooth all along the way and customer service was outstanding. I would wholeheartedly recommend Quality Estate Agents and look forward to working with them again in the future. Thank you very much! :)... Read more
7th Jul 2022 (2 years ago)

lucyheneke

5/5 Stars
The team at quality estate agent go above and beyond to say the least. Liz’s expertise and persistence pulled us through a very difficult chain and I’m also at certain without her help we wouldn’t be in our beautiful home today. Liz has an absolute passion for what she does, you can tell it isn’t just a job and that she absolutely cares about what she does. I can’t thank Liz and her team enough! :)... Read more
7th Jul 2022 (2 years ago)

B Nelson

5/5 Stars
Liz, sold our house, I cant stress enough just how fantastic she was, we were in a chain and at times I was starting to doubt that we would complete. Liz was always on hand and even in the evening via messenger. Great service and defo use again. I would like to tell anyone reading this review that you will not get a more committed agent.... Read more
6th Jul 2022 (2 years ago)

K Skinner

5/5 Stars
It's reviews that made me choose Quality Estate Agents. They've actually been great from the start, always respond quickly and the service just flows and works. The staff are all really friendly and very helpful when needed. I would happily recommend them to anyone looking for a seamless management company.... Read more
5th Jul 2022 (2 years ago)

M Jennings

5/5 Stars
I had two agents out to give me a rental valuation, one told me to decorate etc and gave me a rental figure of £450, I then had Alex out from Quality Estate Agents who purchased the property from and Alex said paint nothing as tenants like to put their own mark on their home, & I’ll get you £500 per month. I entrusted them and they have not let me down.... Read more
4th Jul 2022 (2 years ago)

B Skinner

5/5 Stars
We have always managed our own properties but have recently moved away from Stoke so decided it is time to hand them over to an agent. Quality Estate Agents was recommended to us by a friend and so far we have been impressed with their service. Their commission rate is very competitive,, they are quick to reply to any questions we have had and any issues are dealt with promptly.... Read more
3rd Jul 2022 (2 years ago)

M Austin

5/5 Stars
Rented a property in Stoke for over 3 years managed by QEAs Overall, they offered great service - quick reaction to a severe maintenance issue and fair yearly inspections. Always available to contact via telephone with friendly service. Alex in particularly was very helpful and empathetic during my 'moving out' process. Would recommend rental properties managed by QEAs.... Read more
2nd Jul 2022 (2 years ago)

T Willis

5/5 Stars
Liz at quality estate agents was absolutely fantastic. I couldn’t fault her from start to finish. We’ve sold & now in our forever home. Thank you... Read more
1st Jul 2022 (2 years ago)

J Stokes

5/5 Stars
It was with great sadness and the loss of so many memories I had to part company with the family home and would like to thank quality estate agents in particular Liz for been there and doing such a fabulous job in everyway in dealing with the sale and kept me updated throughout thank you... Read more
1st Jul 2022 (2 years ago)

J Santiago

5/5 Stars
We have recently rented a house through Quality Estate Agents, we are a normal family with a pet, but we felt like a square peg round hole. QEAs where amazing, they put our case forward to the landlord, and we were accepted. A few issues with the house upon moving in & these were sorted within 24 hours. Amazing service.... Read more
30th Jun 2022 (2 years ago)

D Cannon

5/5 Stars
Well after been messed around for 2 months by another agent, due to a light switch. Spoke to Alex at Quality Estate Agents on a Tuesday & the following Saturday our property was rented out. They move fast, I actually couldn’t believe how fast lol.... Read more
30th Jun 2022 (2 years ago)

Ambra90

5/5 Stars
Everything you want from an agent, you could not wish for more, answering my texts late in the evening, absolutely brilliant. Sale went through smoothly. 100% recommend. Thanks Liz... Read more
29th Jun 2022 (2 years ago)

T Nelson

5/5 Stars
I was very happy with the service provided by Liz at Quality Estate Agents, when I went for a viewing. She was very nice and professional. She let me take as much time I needed to look at the property and then she explained everything clearly, in an approachable and honest way. I think it was an outstanding service compared to other agents I've dealt with, who just basically let you in the house and know nothing about the property. Highly recommended!... Read more
29th Jun 2022 (2 years ago)

J Harris

5/5 Stars
Well what can I say about this girl, she was having to chase the entire chain as the other agents showed little interest. We had an issue lower down the chain, I had to move quickly as was moving abroad so any delay would be costly. Let you were amazing, I’ll never forget what you did for us. Thank you .... Read more
28th Jun 2022 (2 years ago)

E Martin

5/5 Stars
As an investor from London, buying my first BTL, I was totally guided by Liz as to where to buy, showing me the areas that offered the biggest yield. I paid 67,000 & now receive a net yield of 7.5% I couldn’t be happier with their service from start to finish. An ongoing relationship will make growing my portfolio easier.... Read more
28th Jun 2022 (2 years ago)

R Thompson

5/5 Stars
Having wasted 16 weeks of our time with another agent, we turned to Liz at Quality Estate Agents through a recommendation, we received an offer within two weeks of going onto the market, we accepted the full asking price. If only we had the sense to not try and save a small percentage, we would have sold a lot earlier and not also dropped our opening price at the advice of the original agent.A belated thank you to Liz for a superb service and would highly recommend and use again.... Read more
27th Jun 2022 (2 years ago)

J Wyatt

5/5 Stars
Quality Estate Agents made moving home as smooth as possible. Special thank you to Liz for all the help and going out of her way on multiple occasions. So happy we are now all settled in our new home.... Read more
27th Jun 2022 (2 years ago)

P Shepherd

5/5 Stars
Quality Estate Agents were a pleasure to deal with. Moving over from Ireland ???????? they were great at helping us find out dream home. Liz was super helpful and great at showing us options and getting our offer over the line. We are now 1 month in our dream place and couldn’t be happier. I couldn’t recommend getting in contact more! 10/10 service.... Read more
27th Jun 2022 (2 years ago)

J Clarke

5/5 Stars
Just brought a house through Quality Estate Agents. It was a complicated sale with lots of issues along the way but Liz was always available at the other end of the phone no matter what time of day. I don’t think the sale would of gone through without the help from Quality Estate Agents. Highly recommend to any seller / buyer, you definitely want these guys on your side!... Read more
22nd Jun 2022 (2 years ago)

M Newman

5/5 Stars
Liz kept us updated and was very helpful, very much appreciated.... Read more
17th Jun 2022 (2 years ago)

P Tabbinor

5/5 Stars
I have just completed the sale of my late father's house and Liz who's dealt with the sale from the moment she valued it as been excellent and on the ball throughout. I would recommend anyone to use quality estate agents.A trusted family run business..Thankyou Liz... Read more
Seller
23rd Mar 2022 (2 years ago)

A Wilkinson

5/5 Stars
Great Service, was very fast and great communication. Couldn't ask for a better company to work with.... Read more
11th Mar 2022 (2 years ago)

T Davies

5/5 Stars
As we all know moving house is one of the most stressful things we can do. A home is probably the most valuable asset most of us will ever have so selling it is a responsibility most would rather not face alone. Therefore, the first thing to do is find an estate agent with whom to share the burden. I have to admit I hadn't had the best experience with the first agent I chose. They were very well known and long established in my area and so I thought I would be in safe hands but, unfortunately, their input was lack-luster at best......and then I spoke with Liz at Quality Estate Agents. I have rarely come across such a knowledgeable and professional individual who truly cares about the client experience and not just the bottom line. I was unlucky that two sales fell through before finally finding my buyer. The sales failed for no other reason than that the buyers had a change of heart, Liz had done a thorough job of verifying offers before we agreed terms. It was during these disappointments that I really came to appreciate Liz. She never faltered, stayed upbeat, got to work and secured another buyer within days but, more importantly she made sure I did not lose hope and kept positive. She is tenacious, professional and personable , kept me informed and communicated regularly and went above and beyond what I had reasonably expected of my estate agent. I cannot rate her highly enough. If I could give more than 5 stars I would in a heartbeat.... Read more
Seller
28th Jan 2022 (3 years ago)

I maduako

5/5 Stars
Alex definitely knows his trade, with over 20 years of experience.He understands my requirements as an investor.Would definitely recommend him.... Read more
17th Jan 2022 (3 years ago)

V Ditta

5/5 Stars
It was a pleasure speaking to Alex regarding potential investments. Provided very frank, honest and invaluable advice. Really appreciate your time and look forward to working with you.... Read more
14th Jan 2022 (3 years ago)

P furnival

5/5 Stars
Fantastic estate agent, house sold very quickly. Keep you informed throughout the whole process. Would highly recommend. Thank you again... Read more
Seller
30th Dec 2021 (3 years ago)

J Evans

5/5 Stars
Totally refreshing, love their pricing structure which allowed us to pick the level of service we required. Within 24 hours of meeting Liz we were on the market & under offer in 48 hours, remarkable. Great service levels A1 5:5... Read more
Seller
26th Nov 2021 (3 years ago)

G Cutler

5/5 Stars
Alex and Liz made the process of selling my property totally stress free because of their professional experience and knowledge in the property market. Great communication and fantastic value fees, would highly recommend Quality Estate Agents.... Read more
Seller
25th Nov 2021 (3 years ago)

R biring

5/5 Stars
Liz was always polite and courteous at all times. Responsive and offered quick solutions. Her mannerisms are wonderful and positive nature is a welcome to greet. Alex was most helpful and a comfort when problems arose. I give no hesitation in recommendation of quality estate agents to potential clients and look forward to a long and mutually trusting relationship.... Read more
12th Nov 2021 (3 years ago)

R King

5/5 Stars
Both Alex and Liz were extremely supportive during the entire process. I would certainly recommend them.... Read more
12th Nov 2021 (3 years ago)

J Barber

5/5 Stars
Absolutely brilliant service from start to finish. Always kept me updated & sale was super fast.. I highly recommend Liz.... Read more
Seller
12th Sep 2021 (3 years ago)

A Wilson

5/5 Stars
Fantastic wealth of experience and knowledge within Stoke-on-Trent. Alex is helpful, honest and responsive. It is great to find someone within property who knows their business inside-out. Thank you.... Read more
21st Jul 2021 (3 years ago)

L Washington

5/5 Stars
Best estate agents ever worked with, always kept me updated always returned my calls so professional always happy to help. They made me feel comfortable I never felt stupid when I asked a lot of questions when I was unsure of anything. Will always use this company in future! Also sold my house within weeks :) THANK YOU!!... Read more
Seller
16th Jul 2021 (3 years ago)

A Allanson

5/5 Stars
Well it’s the easiest, 5 star review I have ever given! Simply put I made contact with Lizzie who arranged to come and view/ value my property. She followed up the visit which others didn’t and when discussed what I wanted nothing was too much trouble even when I wanted the listing to be finished and live online she stayed late at work to ensure it was done. The photos, write up and layout of the images all excellent and went hand in hand with the interactive 360 virtual viewing. This lead to lots of enquiries and viewings followed the next day We felt safe leaving our home in Lizzies hands while she showed potential buyers round. I have and will happily recommend Quality Estate Agents without hesitation. Many thanks again for everything!... Read more
Seller
12th Jul 2021 (3 years ago)

N Harrington

5/5 Stars
Lizzie and Alex have both been wonderful supporting me with my new student let investment property. From viewing to purchasing and licencing to letting they have been there with me every step of the way. My journey has been made 100% easier and totally stress free - I wouldn't hesitate to recommend them to anyone interested in buying or letting a property. I look forward to the next year of letting with these excellent agents!... Read more
Landlord
5th Jul 2021 (3 years ago)

K Porter

5/5 Stars
Having a property with a mine shaft entry within 20mtrs of my Property my previous estate agent had told me that my property no longer met the requirements of a normal residential and the best thing to do was to send my property to an auction! i had only lived in the property just over 2yrs and had add no issues of this nature when purchasing it. Having spoke to both Liz and her Dad they were very reassuring and offered excellent advise and devised a plan ready to re market my property offering the best way forward to both myself and future buyers. The complete package was excellent and we had lots of viewings booked which lead to 5 offers of the asking price and above. The chosen purchaser was well informed of all possible issues regarding the mine shaft and was provided with all relevant coal mining reports giving him total reassurance that with the correct lender there would be no issue. Liz was very good with communication all the way through and i felt very reassured that i was in safe professional hands. I am so glad to have used this company of recommendation from a friend of mine who was also very happy with the service.... Read more
Seller
8th Jun 2021 (3 years ago)

B Clarke

5/5 Stars
Fantastic estate agents very professional can't thank Elizabeth and Alex enough they have both been very helpful thanks so much Ben and Victoria... Read more
1st Jun 2021 (3 years ago)

A Swallow

5/5 Stars
A wonderful service, responsive and extremely attentive. ????... Read more
19th May 2021 (3 years ago)

P Mellor

5/5 Stars
Quality Estate Agents sold our three properties within days - at prices above our expectations. Very professional service from Elizabeth & Alex. Highly recommended by me and I have used many Local Agents in the past.... Read more
Seller
8th May 2021 (3 years ago)

S Mayland

5/5 Stars
I purchased my house from Quality Estate Agents in March. Alex & Elizabeth are the most helpful, kind & professional people I have ever dealt with. They kept me well informed throughout the whole process. I would recommend them to anyone. My only regret is that I didn’t use them to sell my property. They are brilliant.... Read more
Buyer
5th May 2021 (3 years ago)

J Brierwood

5/5 Stars
Just sold my house with Quality Estate Agents, brilliant service all round, very friendly, sold my house in the space of three weeks, always stayed in contact and went above and beyond through out the sale. Thanks for all your hard work ????... Read more
Seller
26th Mar 2021 (3 years ago)

Jessie

5/5 Stars
Myself and my partner moved to the stoke area recently and managed to rent out a lovely 2 bed with these guys and they have been absolutely amazing! So kind and lovely to chat with, after being turned down by what felt like every other estate agent in Stoke due to me not having started my job yet. It wasn’t even a problem with Liz & the team. We got the keys really quickly and everything was finalised in about 2-3 days compared to the usual 2-4 weeks! When we moved in the house needed some TLC and we’ve been able to paint and hang pictures and make it into a real loving home, every problem we’ve ever had here has been dealt with instantly with their great online maintain booking system! The most amazing experience was a few weeks ago our boiler had stopped working quite late and I rang as it was emergency with their being snow and freezing temperatures, he the gentleman that answered the phone couldn’t call anyone out as it was too late so instead he got on the phone to the plumber and watched a few YouTube videos himself and talked me though step by step how to reset and refill the boiler water pressure! This is amazing as it was really cold and if he hadn’t have done that we’d have gone all night with no heating or hot water in 1 - -3° temperatures! Outstanding experience we’ve already agreed to stay here in this property for as long as we can, just down to the experience we’ve had with the agents. We’re just very appreciative of everything they have done for us, including answering all the messages and texts and calls, even if it was late and always being so kind and lovely! 10000% recommend these to anyone and I already have been doing! Haha! ???? Thank you so much for everything, x Jess & Charlie x... Read more
Tenant
2nd Mar 2021 (3 years ago)

J jamall

5/5 Stars
Both Alex and Lizzie manage 2 hmo,s on behalf of myself and my brother. We have been kept upto date all the way from conversion of the properties to the management aspect. You want an agent to act in your best interests and these guys live up to their name We are extremely satisfied with the level of service we have received. .... Read more
Landlord
16th Feb 2021 (4 years ago)

K Pagett

5/5 Stars
Amazing service from the get go. Very helpful and supportive, extremely fast sale and all for a very reasonable, fixed fee. Highly recommend ????... Read more
Seller
15th Feb 2021 (4 years ago)

N horton

5/5 Stars
Very professional, friendly and nice people.... Read more
14th Feb 2021 (4 years ago)

S B

5/5 Stars
Highly recommended! As a landlord choosing the correct agent is very difficult especially in a new town. Quality Estate Agents however have been nothing short of superb. Both Elizabeth & Alex have been the most helpful in dealing with all cost effective maintenance issues, refurbishment, providing reassurance and securing a tenant within weeks! They treat homes as their own taking all the stress off the landlord. This one to one service I've never had with commercial agents and would choose this family business over them every time. Keep up the fantastic work!... Read more
Landlord
10th Feb 2021 (4 years ago)

A Walker

5/5 Stars
I've been dealing with Lizzie for the past couple of years, and she has always been very professional, responsive, and well mannered. Always on hand if there have been any problems/issues, and very quick to sort them out. I wouldn't hesitate to recommend Quality Estate Agents to any of my friends or family.... Read more
4th Feb 2021 (4 years ago)

S Howe

5/5 Stars
Fantastic service, rented my property with Elizabeth for around 2 years and never had an issues. highly recommend... Read more
Landlord
4th Feb 2021 (4 years ago)

M wood

5/5 Stars
Quality Estate agents have been amazing. I have not had to do anything Liz has dealt with everything, she has kept me up to date with all correspondence and has been professional throughout , I would recommend Quality Estate agents 100% for cost , efficiency and professionalism.... Read more
3rd Feb 2021 (4 years ago)

M Musadiq

5/5 Stars
Alex and Lizzie goes over an above our expectations. Always available to clarify, resolve and reassure any issues or concerns relating to the management of our properties. They responds to our messages and emails promptly. Highly recommend Quality lets.... Read more
Landlord
3rd Feb 2021 (4 years ago)

R Cleaning

5/5 Stars
A++++... Read more
2nd Feb 2021 (4 years ago)

D Calland

5/5 Stars
Perfect from start to finish super helpful all questions answered and fully explained :)... Read more
14th Dec 2020 (4 years ago)

A Bowers

5/5 Stars
As a part exchange deal on a new build, the housebuilder appointed 2 agents, after a few weeks, 1 wasn't performing and I asked to replace them with Liz, who totally outperformed the agent replaced but forced the other national agent to redouble their efforts. Would highly recommend Liz, if you want an agent who'll go that extra mile and be very proactive in getting your property in front of potential buyers... Read more
Seller
1st Dec 2020 (4 years ago)

K Lo

5/5 Stars
I have been staying in their house for two years. Quick and efficient response as always. Recommended!!... Read more
Tenant
5th Feb 2020 (5 years ago)

A Woodhouse

5/5 Stars
Delightful... Read more
23rd Jan 2020 (5 years ago)

R Barber

5/5 Stars
Very quick and easy to get renting a property sorted, everyone who I've spoken to have been very helpful and the property I'm renting is lovely!... Read more
Tenant
23rd Jan 2020 (5 years ago)

D GOLBAN

5/5 Stars
Excellent letting agency. Excellent service and team. Highly recommend!... Read more
23rd Jan 2020 (5 years ago)

A Mehrbs

5/5 Stars
Excellent letting agency, cheaper & so much better than any I’ve tried before. Elizabeth is very approachable even after 7pm ????... Read more
Tenant
9th Jan 2020 (5 years ago)

P Tconev

5/5 Stars
Quality Lets are the best ever people I have worked with so far. The are really dedicated to their job, very helpful and very hardworking. I would highly recommend them to anyone who wants excellent service. Thank you very much!... Read more
7th Nov 2019 (5 years ago)

M adrian

5/5 Stars
Excellent work, Top class service from the team, thanks again guys !!!... Read more
7th Nov 2019 (5 years ago)

J Wilson

5/5 Stars
Great management company, as a landlord they have gone the extra distance to rent my property... Read more
Landlord
6th Nov 2019 (5 years ago)

W hulme

5/5 Stars
Brilliant properties. Quality decorated. Excellent value for money. Highly recommend.... Read more
6th Nov 2019 (5 years ago)

B Hall

5/5 Stars
Moved into a Quality Lets property around September, and very impressed. Any requests are solved promptly, and the house has such a nice personal feel with all the decor— you can tell that they really care that you’re as happy and comfortable as possible.... Read more
Tenant
1st Nov 2018 (6 years ago)

E School

5/5 Stars
HMO minefield, was about to sell up as all the new regulations are now too much for me as I work full time, so really didnt need the stress when I get home from work. After chatting to a few letting agents who did not impress I came across Quality Let’s, down to earth & spoke my language. 6 months on absolutely bliss no regrets. I now have the confidence to buy another. S... Read more
Landlord
28th Oct 2018 (6 years ago)

A Latif

5/5 Stars
I have been with Quality Lets for about a year now and can honestly not fault them, they are very professional and reliable. They take a very proactive approach to finding you tenants and managing your property as if it were there own. I live out of the area and knowing Quality Lets is managing my properties gives me peace of mind. I have used other letting agents previously but these guys really do stand out from the rest.... Read more
Landlord
28th Oct 2018 (6 years ago)

A -RUT

5/5 Stars
Been using Quality Let’s now for some time to manage my properties, cannot fault their service. Friendly, professional and reliable, highly recommended to anyone out there looking for someone to manage their rental properties. 5 star company that thoroughly deserves this review, keep up the great work ????... Read more
Landlord
27th Oct 2018 (6 years ago)
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