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  1. Home
  2. Readings Property Services
Readings Property Services Logo

Readings Property Services

Opens tomorrow at 9:00am
Elm Parade St. Nicholas Avenue, RM12 4RH
Readings Property Services are an estate agent in Hornchurch. They mainly list properties in RM12, RM13 and RM3. Over the last 6 months, they've listed 63 properties, with 15 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

Readings Property Services Reviews (116)

Have you used this agent?
  1. 81% 5/5 Stars
    81%
  2. 1% 4/5 Stars
    1%
  3. 1% 3/5 Stars
    1%
  4. 0% 2/5 Stars
    0%
  5. 17% 1/5 Stars
    17%
All (116)
Seller (38)
Buyer (25)
Landlord (6)
Tenant (6)
General (41)

Anonymous Homeseller

5/5 Stars
Selling the house through Readings, made everylthing thing so simple. Liz was absolutely marvellous. Liz did all the hard work. When the house went up for sale Liz kept me informed and it was not long before there was a buyer.All the way through the sale Liz kept me updated, right untill it was sold. I am so pleased I went to Readings. They were brilliant... Read more
Seller
6th Jan 2025 (6 weeks ago)

D clarke

5/5 Stars
Reading property services have helped us from start to finish in selling our home thank you I would recommend them to any one who wants to sell there home thank you Readings... Read more
Seller
14th Aug 2024 (5 mo. ago)

G Xhetani

5/5 Stars
I would like to express my sincere thanks to Liz for her warm assistance and hardworking. She has been incredibly kind, supportive, and helpful throughout the entire process. Without a doubt, she is the best agent I have ever met. Highly recommend!... Read more
8th Aug 2024 (6 mo. ago)

A Rhodes

1/5 Stars
What a joke of an estate agents! I originally enquired about a viewing a property over a month ago and was told that there was a list for viewing of said property despite of me phoning in less than an hour after it was listed. Fair enough, as they said they would add me to that list for viewing that same week Saturday. I heard nothing back so I phoned the day before for them to say they weren’t taking any more viewings yet the property remains online. Another property I enquired about I was told it had sold (over 3 weeks ago) yet this also still remains listed. If you are no longer taking viewings or taking offers then do remove the listings to avoid people wasting their time, or do you just drag it out for the fees? As for sellers, beware: if someone phones in to enquire about your property they will likely tell them they cannot view it, even it hasn’t sold yet, dragging out the sale. Save money and go to another agent!... Read more
19th Jun 2024 (7 mo. ago)

A Poulson

5/5 Stars
Liz is amazing, fabulous and fantastic. She helped us sell our house from start to finish with some bumps along the way that were smoothed out accordingly by the wonderful Liz. Lee and everyone at Readings are absolutely amazing always happy to speak to us with any questions or queries we had. Always on time and with the utmost enthusiasm, I would absolutely use then again in a heartbeat. Thanks Readings... Read more
Seller
23rd May 2024 (8 mo. ago)

R Phillips

5/5 Stars
Helpful, caring and responsive. Highly recommend.... Read more
30th Apr 2024 (9 mo. ago)

N Bulgakova

5/5 Stars
I'd like to thank the Readings Property and Liz in particular for helping us to find the house of our dreams. It was a challenge, moving cities with two small kids, but Liz was so accommodating and helpful at every stage from the viewing to getting the keys. Thank you!... Read more
Buyer
8th Apr 2024 (10 mo. ago)

C dee

5/5 Stars
i have used lettings for many years to manage my property, Readings gave excellent service, always responding to my enquires and instructions in a timely manor. Based on the service that I received I can recommend them. Further on Readings handled the sale of my property efficiently and courtiously , therefore I could thoughly recommend the sales team... Read more
Seller
2nd Mar 2024 (11 mo. ago)

F Sultana

1/5 Stars
Note even a 1* service. Really disappointed with the service. I made two viewings on Saturday with Liz. She sent no confirmation email confirming the bookings, so I contacted them on Friday and spoke to a guy who checked the system and found that nothing was booked for me. He apologised and kindly rebooked and sent through the confirmation. On Saturday Liz called me and left a VM to say that she is cancelling the bookings. Very unreliable estate agents, not serious and this is a total waste of time for anyone who is a serious buyer!!! I will not be using them again.... Read more
9th Dec 2023 (1 year ago)

Jay1981

5/5 Stars
Used Readings for my recent house purchase. Excellent service. It was a pleasure to work with Liz. She was really helpful throughout the whole process. Great communication; she was always available when needed, very quick responses at any time of day. All in all it was a great experience and I can tell you that they are very good !... Read more
Buyer
24th Jul 2023 (1 year ago)

Rob

5/5 Stars
Great agent to work with. Mark and the team are very professional and helpful. Would highly recommend.... Read more
12th Jul 2023 (1 year ago)

N Lard

1/5 Stars
Really disappointed with there service. I made a viewing on Saturday. Called today to confirm the booking lady who I spoke to confirm the booking for today. Went to view the property I called the lady who confirmed my booking except for answering my call she message me saying call the office. So I call the office guy informed me the property has been sold. Know that has wasted a journey for me I had to leave early from work. What I expected was they could of atleast called to inform me that the property has been sold or atleast drop a message. So unprofessional. Reading state agent should know how tough it is for people to get time out from work to view a property specially in these cost of living times. Very very disappointed... Read more
26th Jun 2023 (1 year ago)

R Tucker

5/5 Stars
Start to finish an excellent service from Readings. Everything was easy, stress free, communication excellent and very competitive rates too. This is the 5th time either I or another member of my family have used Readings - we wouldn’t go anywhere else. Special thanks to Liz!... Read more
23rd Jun 2023 (1 year ago)

Anonymous Homeseller

5/5 Stars
Great all the way through. Communication was good and the overall experience was made less stressful by the experienced, patient and considerate members of staff that dealt with my property all the way through. In particular Liz has been phenomenal. ... Read more
Seller
19th Apr 2023 (1 year ago)

A Essentials

1/5 Stars
Buyers beware you will be pressured into paying high prices on houses not worth it to pump up their commissions. Very poor communications and staff seem like they don't care at all for buyers.... Read more
Buyer
7th Apr 2023 (1 year ago)

S Atanasova

5/5 Stars
We cannot thank Liz enough for her assistance and always keeping us informed!! From the start I could tell her approach was different to other agents having the unpleasant experience of having 2 deals which have fallen through before we found Liz. Thanks to her always being on top of everything and there for us we managed to complete within a little more than a month which was just unbelievable!... Read more
Buyer
31st Mar 2023 (1 year ago)

G Woodgate

5/5 Stars
Liz at Readings couldn't have been more helpful when selling my late Parents house. She kept us fully informed at all times and ensured that we achieved a good outcome, and took a lot of the stress out of the procedure. It was a pleasure to do business with her. I would highly recommend Readings for their expertise and efficient and pleasant service, and highly competitive fees.... Read more
Seller
28th Mar 2023 (1 year ago)

T ali

5/5 Stars
What an amazing team here, fully compliant professional service providing communications throughout whatever your needs may be. Keep leading the way forward and going the extra mile. Thanks... Read more
9th Mar 2023 (1 year ago)

Starseed

1/5 Stars
Awful - don’t touch them as either a tenant or a landlord ! My tenant literally took out my kitchen and readings would do nothing about it! They dont deal with actual reality - but in their own version of events- so if you are unfortunate enough to be already in dealings with them - take photos, document & date absolutely everything to prove your truth !... Read more
Landlord
19th Feb 2023 (1 year ago)

S jones

4/5 Stars
Only looked at propertys re web site... Read more
17th Jan 2023 (2 years ago)

S platt

5/5 Stars
Readings property services Elm Park have been brilliant with 2 properties I’ve had with them. Mark Kleister I couldn’t thank him enough for all his help with a very stressful move. Thank you again mark enjoy your chocolates.... Read more
Landlord
6th Dec 2022 (2 years ago)

A Kamalee

5/5 Stars
Found my first property with Readings, they were very helpful with the process and kept me informed through everything. Terri oversaw the entire period, answered all questions I had and was an amazing help!! Absolutely delighted with their service.... Read more
Buyer
22nd Sep 2022 (2 years ago)

A Essex

5/5 Stars
Liz at Readings worked so hard for us and kept us updated with what was happening all the time so happy we used them and I recommend them to anyone buying or selling their home and ask for Liz everytime... Read more
1st Sep 2022 (2 years ago)

Y Mehmet

1/5 Stars
ABSOLUTELY SHOCKING SERVICE!! WOULD NOT RECOMMEND!!!! After 9 weeks Readings failed to sell my property yet another agency sold it within the first week of listing - 20k over the same asking price! The Readings agent that was actually responsible for selling the property only attended one open day. Photos were extremely poor/unprofessional and did not represent the property to its highest potential. No floor plan listed despite requesting this on a number of occasions. After week 4, Readings insisted I reduce the asking price even though Readings and 2 other estate agents told me what I would be able to achieve for the property and I am still struggling to understand why they would ask this at week 4 of a 12 week contract!!! The issue I am most distraught about and feel should be shared is the fact that whilst my property was being marketed by Readings, sentimental gold (which was not on display) went missing. I was promised anyone viewing the property would be accompanied by the agent at all times - clearly this did not happen or it was the agent themselves! Very upsetting & concerning!! DO NOT LEAVE READINGS AGENTS ALONE IN YOUR PROPERTY!! When I raised a complaint with the owner of the business, he lacked empathy & told me that I was “overthinking”. The overall service is beyond poor and so much time has been wasted thanks to this unprofessional agency. Good luck to anyone who chooses to list with Readings - cheap is not always best!!... Read more
Seller
31st Aug 2022 (2 years ago)

P Ribbons

5/5 Stars
Very Professional service, friendly prompt and always with a smile... Read more
23rd Aug 2022 (2 years ago)

E Lewis

5/5 Stars
From day 1 dealing with Mark securing our property and anything since dealing with Lea and Mel I seriously love them. Best estate agent and plan to use them again and again no problem is too big or too small.... Read more
Tenant
9th Aug 2022 (2 years ago)

Dee

5/5 Stars
An absolutely brilliant and hands on estate agency. All of the staff we dealt with were very professional in all aspects when we sold our house through them last year. They will go above and beyond for their clients. I'd definitely recommend and have recommended Readings to people I know who either wanted to sell or put their property on let.... Read more
Seller
3rd Aug 2022 (2 years ago)

P (Sparky)

5/5 Stars
Liz has been amazing from start to end for our property purchase. Thank you very much for the prompt updates throughout. Amy and Park... Read more
13th Jul 2022 (2 years ago)

D Boncan

5/5 Stars
Great services , just completed after a long time . A big thank you to Liz who was helping a lot from the beginning to the end and we had a quite rough journey but we made it .... Read more
25th Jun 2022 (2 years ago)

T Harris

5/5 Stars
Readings Lettings Division - Mark Kleister has been an absolute star all the way through the lettings process. His attention to detail, attentiveness and responsiveness has been exemplary. I could not fault the service he has provided from before the property was let, through the letting process, signing of the lease agreement etc., and the after sales service, that he and the Readings Lettings team have provided, after they successfully moved in the new tenant. Special mention also goes to Lea. She has been very honest and upfront with the potential tenants and her advice was correct upon choosing the right tenant for us. I would not hesitate to go back to Readings Property Services again if and when I need to let my property. Well done to Mark, Lea and the team and many thanks for your invaluable help.... Read more
24th Jun 2022 (2 years ago)

J dashfield

5/5 Stars
Would fully recommend Readings, brilliant service from start to finish. Terri was friendly, professional and very helpful. Terri guided us through a prolonged process very calmly supporting us at all times of day promptly answering calls and keeping us up to date throughout. 5***** service... Read more
14th Jun 2022 (2 years ago)

J King

5/5 Stars
Terri reminded me what true professionalism was. Thank you Readings for your support and understanding during what seemed like a journey that would never end.... Read more
11th Jun 2022 (2 years ago)

I Sealey

5/5 Stars
A big thank you for Terri at readings for all her help and advise and assistance in helping us buy our apartment. It was a stressful 5 months as buying always is . However , Terri was very informative and always contacted us to give us updates every week. Terri was kind and understood our requirements for what we wanted to buy. We are now in our apartment and it feels like home and it feels that we have been here much longer than 5 days . If any one is considering to purchase contact Terri at readings this lady is very calm and knowledgeable in her field. Once again thank you. Ian and sharon Emerson park Hornchurch... Read more
Buyer
17th May 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
From start to finish Liz Curbishley was ever present in the initial visit right through the process of marketing, viewings and final details once the sale had been agreed. Liz has a pleasant disposition, extremely helpful and always contactable.I would thoroughly recommend Readings in Elm Park based on my experience, even the commission rate was lower than competitors. Well done Liz .... Read more
Seller
20th Apr 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
Was a professional experience from start to finish and our buyer commented that they felt they had done a better job than their selling agent. Very attentive had the keys to our empty apartment and kept us in touch at all times and also chased buyers solicitors on our behalf. ... Read more
Seller
19th Apr 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
Very professional throughout. Liz in particular has been great to deal with ... Read more
Seller
6th Apr 2022 (2 years ago)

B Brati

5/5 Stars
The staff of readings they are very helpful especially Liz. Luckily I find this agency to help me as first buyer Many thanks To Readings (Liz)... Read more
Buyer
21st Mar 2022 (2 years ago)

D Riordan

5/5 Stars
We just completed on our property purchased through Readings! The whole experience went extremely smoothly thanks to Terri who was very knowledgeable and was able to answer all our questions. I was very impressed with how Terri found us our perfect home so quickly just in time for the little one who needs so much space! I would use Readings again as I found them to be professional, reliable and went that extra mile to deliver a top-quality service from such genuine people who are a pleasure to deal with. Highly recommended!!... Read more
Buyer
11th Mar 2022 (2 years ago)

Anonymous Homeseller

5/5 Stars
So happy with readings estate agents, especially the lady that sold our house for us, Terri. From start to finish she made everything less stressful and all so efficient. Such great communication, I highly recommend Terri and the team!... Read more
Seller
1st Feb 2022 (3 years ago)

M Ramblings)

5/5 Stars
Fantastic and so very helpful Estate Agents in a wonderful corner of East London. Thank you For all of your help.... Read more
29th Dec 2021 (3 years ago)

G russellno9

5/5 Stars
We used reading for sale and purchase. Very friendly, extremely helpful. Went above and beyond to help whenever we needed it. Couldn't be more grateful... Read more
Seller
27th Dec 2021 (3 years ago)

E Heaphy

5/5 Stars
Extremely helpful and always responded to any queries we had.... Read more
17th Dec 2021 (3 years ago)

M Usama

1/5 Stars
I wanted to buy a property in Rainham. I viewed the property and put an offer. only to be told that the vendor liked another couple, so they have accepted a lower offer. fair enough. Two weeks later, I saw the same property, still being advertised online. I asked them if it is available. I was told yes and they asked me if I would like to view it. I said, I will put an offer. I was transferred to James, who told me what the vendor is expecting, I matched my offer to what the vendor was looking for. after a while, James phones me back to tell me that the offer has been accepted. I arranged/paid a solicitor the next day and my mortgage application was submitted within 4 days. I asked them to take the property off the market or mark it as SOLD STC. but I was told that they cannot do that until the survey has been carried out. Everything was going very smooth, until Terri got involved (the lady who told me earlier that the vendor liked another couple and she would call me if anything would change). Terri phoned me one week after the offer was accepted, and told me that they have received another offer, which is just 5k more, and asked me i I would like to match it. I don't like to be blackmailed, so I asked her, whats the guarantee that she would not receive another offer. and I will be forced to match again. I also told her that I have paid my solicitor and my mortgage application has also been submitted. she was not bothered about it. So I said to her that she can take the other offer. I then noticed that, as soon as I told her that. the property was taken off the market. I knew something fishy was going on. I tried to speak with James, but this lady (Terri) would never transfer me to him. After one week, I phoned again and spoke with Terri. I offered her 5k more than what the other person offered. I wanted to see whats her response is going to be. as expected, she said that it is too late now, as the other party has already arranged a solicitor and they are arranging their mortgage. I told her, I was in better position, as I had already applied for my mortgage. she, very halfheartedly said, she will put my offer forward. She didn't answer my phone for next 3 days. I knew what the outcome was going to be, but I wanted to see what excuse she comes up with. she finally answered my phone and told me that because the other buyer had started the paperwork, the vendor has decided to stick with them. I asked her, that I had done the paperwork too, so why did they do what they did. her response was, the vendor liked them. I still don't understand howcome the vendor always met the other couple and I didnt even knew their name. conclusion is, I don't think it was the vendor who caused this. it was reading property services. I won't say it was because of my identity, but I won't rule it out either.or she wanted to give it to someone who she knew. Terri's role has been very fishy.... Read more
Buyer
21st Nov 2021 (3 years ago)

W McCarron

5/5 Stars
The staff in Readings (in particular Liz) are very professional and communication levels are excellent. I would highly recommend Liz and the team to anyone. Very approachable/friendly and great service.... Read more
20th Nov 2021 (3 years ago)

Anonymous Homeseller

5/5 Stars
Friendly staff easy to communicate with ... Read more
Seller
23rd Oct 2021 (3 years ago)

P Singh

5/5 Stars
Now,I bought another 3rd property from readings , very good customer services, if you looking property in local area I always Recommend.... Read more
Buyer
17th Oct 2021 (3 years ago)

SK

5/5 Stars
Readings were great. They let us view the property for as long as we liked, we did not feel rushed. They are quick and responsive to enquiries and dealt with our solicitors very professionally. They are authentic and would definitely purchase our next property with them. Great job guys.... Read more
5th Oct 2021 (3 years ago)

S Islam

5/5 Stars
I recently brought a new property through Readings Agency. I am very happy with the service they provided. Regardless of how stressful things were, the staff memebers were very polite and professional. A very special thank you to Terry who helped us throughout the whole process. Thank you very much for everything.... Read more
Buyer
31st Aug 2021 (3 years ago)

P Jean-Baptiste

5/5 Stars
Found a property I liked through Readings Estate Agents. The staff were very helpful each time I called. Great communication throughout the purchase. A special thank you to Terri, who was super helpful and provided me with valuable information ???? Would highly recommend... Read more
Buyer
6th Jul 2021 (3 years ago)

T Newberry

5/5 Stars
Have used readings for our sale and also purchased through them. Friendly team, good communication and very helpful. Thanks Liz and all the team. Tania and Matt... Read more
Seller
1st Jul 2021 (3 years ago)

S R

5/5 Stars
I got my house through readings. Leigh,Mark & Mark and Mel are amazing agents.I highly recommend this agency they are very helpful and communicative.... Read more
Buyer
16th Jun 2021 (3 years ago)

D Hertzberg

5/5 Stars
Very good service. Sold the house quickly and reasonable fee. Would recommend... Read more
Seller
16th Jun 2021 (3 years ago)

K Manilal

5/5 Stars
Readings is very professional and honest about the marketing of their properties.Liz at Readings showed amazing professionalism in coordinating the whole sale process by constantly contacting my solicitor and the seller solicitor for a very speedy completion. Liz is an asset to Readings Estate! James was also brilliant in dealing with all my queries... Read more
Buyer
13th Jun 2021 (3 years ago)

P Ospreay

5/5 Stars
Great srrvice... Read more
31st May 2021 (3 years ago)

K O'connor

5/5 Stars
From the start of the sale to the completion, the staff were all friendly and helpful. We were kept up to date with the progress on a regular basis. They were always on time for viewings and kept to the covid rules. Would definitely recommend readings .... Read more
Seller
11th May 2021 (3 years ago)

R Guitar

5/5 Stars
My dad used Readings when he purchased his property 20years ago and again when selling his house 2 months ago. I must say it was a great experience both times around. They adopt a 'get the job done' approach, which was a major positive for us, you could always reach a member of the team on the phone and they were super responsive via email as well. Their communication was brilliant and that helped to make the whole process run smoothly. Liz, James, Lee and the team are professional and it was clear they have a wealth of experience and knowledge within their field. As a family run business we felt looked after and valued as a client throughout the whole process. We even got a lovely call after the move to see how my dad was settling into his new home :-) I would recommend Readings in a heartbeat!... Read more
Seller
7th May 2021 (3 years ago)

M Fernandes

5/5 Stars
Terri and James both provided an excellent level of service. As a first time buyer they showed me the best houses in the area and what would be a good place for me to move into. They were easily reachable at all times and made sure any questions I had were answered. Highly recommend!... Read more
Buyer
6th May 2021 (3 years ago)

D Halford

5/5 Stars
I would like to thank the team for all there help in selling my house, especially finding new buyers when others dropped out. A big thank you to Terri who kept me informed and chased, and to James who kept me informed when Terri wasn’t there . Can recommend Readings for your sale... Read more
Seller
30th Apr 2021 (3 years ago)

S Griffiths

5/5 Stars
Excellent service from start to finish. Always kept us informed on developments. Nothing was too much trouble. From the first visit on the valuation of our property, Terri was very professional and helpful in all matters. I would highly recommend Readings. Kind regards Sue and Steve.... Read more
Seller
21st Apr 2021 (3 years ago)

C Collins

5/5 Stars
An excellent estate agent. Anytime I called someone always answered and was able to help. Everyone in the office was knowledgeable, polite and professional. Liz especially went out of her way to help at every stage of our sale. I cannot praise her and everyone at Readings highly enough. Highly recommended!... Read more
Seller
17th Apr 2021 (3 years ago)

Grace

5/5 Stars
Purchasing a 5 chain property especially during the pandemic was not at an easy or quick transaction! We were not initially aware of the chain but reached a blocker and found out (Tip: Worth double checking upfront!) Readings Property, in particular Liz with the support of James made the 5 months journey more bearable. They provided assurance, were responsive to my frequent calls and emails, keeping me fully informed along the way. They were transparent with progress and worked very hard to unblock the chain, pushing for a sooner completion date. I felt a genuine care from the team and that my needs were being considered throughout the process. Thank you to Readings for making such a pivotal life experience as smooth as possible during these times.... Read more
Buyer
8th Apr 2021 (3 years ago)

D Osborn

5/5 Stars
James couldn’t of been a better estate agent to deal with and thank you to Liz, Lee and the rest of the team for making this such an easy journey for us as first time buyers. Anything we asked from you guys was never a problem and you were always contactable and on the ball with everything. We couldn’t of asked for better. Thank you for all your help, and if we are to sell this house in years to come we wouldn’t go anywhere else.... Read more
Buyer
30th Mar 2021 (3 years ago)

C Kent

5/5 Stars
Great service provided by Liz at Readings, very proactive when pushing for completion of our chain. Professional and personal throughout during very stressful times due to covid and the stamp duty break! Thanks alot!... Read more
24th Mar 2021 (3 years ago)

C kuriakose

5/5 Stars
Chithra Kuriakose/ Bastin kuriakose Thank you all so much for helping me with my new home.I have recently purchased property through Readings Estate Agent, the staff were extremely helpful and professional, shown great curtesy. Terry( Female staff)was absolutely amazing. She was very honest and professional  throughout .  she always been very kind and  understood the pressures when I explained to her about our experience we had with other easte agency. I had been liaising with Terry for few months .  Terry's   communications was very good and prompt replies always. Overall received fantastic service, will definitely recommend others to approach readings for sale or purchase. Readings Property Services are extremely approachable and friendly. I’ve dealt with a lot of estate agents in the past and honestly can say they are miles apart in terms of customer services. Thank you so much for being part of such a special and unforgettable experience in my life. Your experience was invaluable. Terry - you’re an amazing lady. Thank you  for the whole team ,you  all been amazing throughout my experience as a first time . The communications was very good and prompt replies always. THANK YOU ALL!!!! KEEP SAFE ):... Read more
Buyer
23rd Mar 2021 (3 years ago)

S Turbutt

5/5 Stars
Lee and his team provided an outstanding and empathetic service for my sister and me when selling our family home. He provided timely updates on any developments and whilst offered his professional advice, made it clear that all decisions were ours. A great customer experience!... Read more
Seller
20th Mar 2021 (3 years ago)

A Mahmood

5/5 Stars
Really good estate agents. helped my damily alot while looking for propertys to rent. Rented with them for about a year no problems. Always ontop of things with the rental side. Really friendly people to deal with.... Read more
Tenant
17th Mar 2021 (3 years ago)

K Molnár

5/5 Stars
Selling and buying in the pandemic was such a hard thing for us. Thank god for our estate agent and the staff at Readings. We wouldn’t be able to have done it without them, especially Terri who was even working on our move on her days off. She was keeping touch with everyone in the chain, working extremely hard. Highly recommended, fantastic service, helpful staff. Thank you so so much for everything.... Read more
Seller
13th Mar 2021 (3 years ago)

E Asiamah

5/5 Stars
Good experience with the company, well versed and experienced compnay who made sure our purchase was smooth and efficient from start to finish!... Read more
Buyer
25th Feb 2021 (3 years ago)

A Begum

5/5 Stars
I would highly recommend Readings Property Services. They are professional, on the ball with things and very approachable. They are very different from your traditional estate agents in they they care about the customer and totally understand the stress and pressures involved in purchasing a property. Terry (lady), Lee and James were wonderful. In particular, Terry was absolutely amazing. Honestly one of the most loveliest, thoughtful and approachable individuals working in this field I’ve ever come across. Not at any point did Terry make me feel bad about anything, she always understood background pressures and was always so approachable. I had been liaising with Terry for a few months and got the lovely opportunity to meet her today. Sounds a bit mad but it was a very emotional experience as we had always spoken over the phone so it was really nice to meet her at the end of the whole process just to be able to thank her and just communicate to her face-to-face what a positive impact she made behind the scenes. Readings Property Services are extremely approachable and friendly. I’ve dealt with a lot of estate agents in the past and honestly can say they are miles apart in terms of customer services. Thank you so much for being part of such a special and unforgettable experience in my life. Your experience was invaluable. Terry - you’re one amazing lady. Stay safe and warm regards, Aisha :)... Read more
Buyer
20th Feb 2021 (3 years ago)

N Roman

3/5 Stars
Good ,we finally finish with transactions,but few times they provide a wrong info about the property, anyway thank you!... Read more
15th Feb 2021 (3 years ago)

J Bansal

5/5 Stars
I was very happy to complete on my Purchase yesterday. Lee, Terri and the team have all been amazing throughout my experience as a first time buyer. Great communication, always being updated and very professional. Thank you all so much for helping me with my new home!... Read more
Buyer
11th Feb 2021 (4 years ago)

S Holmes

5/5 Stars
Just sold our house with readings. Found them informative , helpful and very professional. Liz helped us through the whole procedure, thank you liz... Read more
Seller
10th Feb 2021 (4 years ago)

C Wild

5/5 Stars
Just dealt with readings property services for a sale of a home they are a great company to deal with and all staff exceptionally professional and a pleasure to deal with , I would like to say a special thanks to Terri as she was my main contact and made the whole process a real pleasure. THIS IS THE ONLY ESTATE AGENT YOU NEED... Read more
Seller
10th Feb 2021 (4 years ago)

S Collis

5/5 Stars
Great customer service and prompt responses to my questions & helping with my recent license application 4 rented property - thanks Mark Kleister !!!... Read more
Landlord
4th Feb 2021 (4 years ago)

Dave

1/5 Stars
Appalling service, if you don't chase nothing happens. When you do chase you get treated like you're a hassle. Really can't win. Apparently a family run business, well they say never work with animals, children or family. Have no idea how customer service works, should you suggest anything you get ranting emails telling you how offended they are being told how to do their jobs. Well here's one last suggestion, do your job, that you're very well paid for btw, properly and you won't need to be told the basics of your job like chase the solicitors, check the status of the rest of the chain, make calls to get the sale done. 5 months to exchange! Really, 5 months. Told that the council was to blame, 12-16 weeks wait because of Covid, rang them, got through in 5 mins and told it was absolute nonsense and is actually 10 days from request. Nearly made the whole deal fall through, myself and the sellers daughter in law ended up making all the calls, chasing solicitors and so on and made it happen, really! Readings did nothing other than put a picture in their window and put the property on the web. If you want to pay thousands and do the work yourself, choose Readings! My best friend who is a manager of a branch of a prestigious estate agent in Islington rang after 4 months to find out what was going on, can't begin to tell you how polite and respected he is with everyone I've ever met, well he said he had never known estate agents to act like them? Immediately took offence to being asked what the issues were holding up the sale, then when making suggestions of what needed doing was immediately told, oh if your friend wants to pull out that's up to him??? No mention of it, he said he was continually having to calm her down, said it was one of the strangest calls he had ever had with another agent in his 29 years in the business. When he popped in the shop on my first visit to the property he left shaking his head, I had no idea what was wrong, he said how he couldn't believe that they still use paper files, property details and updates kept in folders.....he hadn't seen that in years! So antiquated. He pointed out that the software his companies use is designed to chase you as an agent about appointments, calls that need to be made, documentation that is needed and so on. As he said, you've only got to be heading across the office and something falls out never to be seen again. The whole company needs an overall. Some fresh blood and a more professional approach to their trade and their customers! Needs young, dynamic and ambitious people brought in, not stuck in the 80's. What as a company they don't realise, is do that, turn the properties around professionally, quickly and with a tip top customer service and they would make triple the money they are now. Dinosaurs stuck in the 80s, god help them if competition moves in, which it surely will as house prices in the area get higher and higher. Ultimately, they caused stress and anxiety for both myself, the purchaser and the seller that was totally unnecessary and in no way needed to happen. All they had to do was their jobs professionally... Read more
Seller
25th Jan 2021 (4 years ago)

M harris

5/5 Stars
great staff , great service!... Read more
21st Jan 2021 (4 years ago)

K Spurden

5/5 Stars
The best estate agents around! Great customer service, always readily available to help and provide support throughout purchase and sale. The whole team are incredible and in particular Liz has been absolutely amazing! I cannot thank you all enough for all your support and time spent throughout an incredibly difficult and stressful time especially in and out of lock downs! Thank you from the bottom of our hearts. Mum and Dad are so pleased :)... Read more
7th Jan 2021 (4 years ago)

L Irving

5/5 Stars
We decided to move in August 2019 and finally got the Keys March 2020, in lockdown, we couldn't have done it without Terri the agent at Readings. We had a very complex and unusual chain and she helped us every step of the way. Terri was professional, extremely experienced and made a difficult move much easier for us. Many Thanks... Read more
22nd Dec 2020 (4 years ago)

E Taylor

5/5 Stars
Sold my house with Readings today and I am very pleased with the service provided. Dealt with Terri throughout the sale of my property who was a pleasure to work with. The team as a whole were all very good, I can’t think of a single negative! I felt as though Terri negotiated a good sale price and also kept me in the loop with regards to the progress of the sale. Would definitely recommend them and would happily sell my house through them again.... Read more
Seller
15th Dec 2020 (4 years ago)

K Osborne

5/5 Stars
Great customer service received throughout, from initial valuation to completion of sale. Terri, who dealt with the sale of our property, was extremely friendly and professional, very informative and kept us updated at every stage of the process. Very satisfied - would highly recommend.... Read more
Seller
9th Dec 2020 (4 years ago)

A G

5/5 Stars
As everybody knows moving is very stressful and I have done it a few times in my life time. I must say this experience has been by far the best experience I have had in moving very professional and quick I would highly recommend... Read more
4th Dec 2020 (4 years ago)

S Cochrane

5/5 Stars
I had this lady who dealt with us on buying our forever home. couldn't be happier.She even got a great deal and saved us lots of money to help with making it ours . Would highly recommend excellent... Read more
Buyer
4th Dec 2020 (4 years ago)

R Hart

5/5 Stars
Don't understand the bad reviews on here everything was so professional when I recently rented a property with them and will definitely use them again... Read more
Tenant
4th Dec 2020 (4 years ago)

G Timms

5/5 Stars
I highly recommend Readings, great customer service, extremely helpful and professional.... Read more
4th Dec 2020 (4 years ago)

T Everett

5/5 Stars
Had such a professional experience with Readings , just want to say a big thank you to our lovely lady Liz, who dealt with the sale of our house, Liz kept us constantly updated on the progress at all times, sold our house really quickly, I could not have wished for a better service, so glad we chose Readings to sell our property..... Read more
Seller
4th Dec 2020 (4 years ago)

A Young

5/5 Stars
Readings sold my house 3 months ago and we dealt with Liz all the way through, she was always updating us with news we never felt out of loop, always happy to speak and calls us back when requested. She is very professional and treated us with the upmost respect. I would recommend her to anyone i know. Thank you Liz... Read more
Seller
4th Dec 2020 (4 years ago)

T Cochrane

5/5 Stars
Sold and bought our house with a lady called Lizzie got to say very happy with how everything was dealt with at a stressful time will definitely recommend... Read more
Seller
4th Dec 2020 (4 years ago)

D Wood

5/5 Stars
Really nice team to deal with. Only good things to say about my lettings. Very prompt and friendly, nice family feel to the agency. Non of the usual BS you get in the industry. In addition, Readings lead my mums house sale without any issues and everything was done quickly and efficiently. Cheers... Read more
Landlord
4th Dec 2020 (4 years ago)

J Jakes

1/5 Stars
Rude and poorly managet agent. To be avoided at all costs like others have had and heard too many bad things.... Read more
4th Dec 2020 (4 years ago)

L hart

5/5 Stars
Highly recommend Readings. Great service with good communication all the way through. Will 100% be using them again when I rent out my property.... Read more
Landlord
4th Dec 2020 (4 years ago)

E Ademoglu

1/5 Stars
Very rude lady spoken to myself and boyfreind who is a tenant in such a disrespectful way, we have never experienced anything like it. After reading all the reviews here, i can say that i totally agree and it does reflect as to the bad behaviour we encountered literally for no reason at all. It’s obvious manners towards clients is not a priority, however its not acceptable under no circumstance to treat any human in such a disrespectful way. Running several business’s myself, if my staff or any member working under my roof acts in such a way. As the owner i would firstly question myself, then take action to put things right. Especially a business claiming to be family run should be more cautious.... Read more
Tenant
1st Dec 2020 (4 years ago)

A Plumbing

5/5 Stars
I sold my house approx 4weeks ago and thought i put a review up then but my I T skills are basically not great !!!! Seen some bad reviews about Readings in last couple of weeks and thought it was only fair to view my experience.From day 1 Liz was excellent and in fact no problems and very professional with all the members of staff.I had a challenging purchase and sale and i can 100% say without Readings i would have struggled and maybe probally would have not completed.Just thought i would share my experience as i run an independent business and there are always 2 sides to bad reviews. Thanks Liz and the team Ian Prince... Read more
Seller
1st Dec 2020 (4 years ago)

T Drummer

1/5 Stars
Unethical estate agents - avoid if you can!... Read more
30th Nov 2020 (4 years ago)

T Choudhury

1/5 Stars
Honestly just like other reviews here if I could give minus 5 stars I would. I thought I would give Readings estate agents the benefit of the doubt despite their bad reviews but boy was I wrong. As a buyer you will come to learn that they are very rude and pretty incompetent. My mortgage broker, our surveyor, even other estate agents have experienced their impoliteness and all seem to know about their bad reputation. We were in the process of buying with them and got a home buyers report done which came back with major safety risks plus the property was valued less than offered, - apparently to them electrical standards, gas, and everything you could think of is 'minor'. Given that they weren't going to offer any reduction whilst threatening to put the property back on the market several times by voicemail- we told them we weren't pulling out and wanted to get a builder/electrician in to understand the cost of fixtures. They didn't reply to me, put the property on the market the next day and have now sold it to someone else without telling us. You will notice they put properties on the market, without any floorplans, EPCs, it really is just about getting the most commission and doing a half arsed job with them. Our solicitors had completed everything on our side yet 3 months down the line nothing was completed by their side but the moment we mentioned our report to them they were calling me all throughout the working day threatening to put our property back on the market if they didn't hear from me in 2 hours. Apologies for the lengthy review - I could actually go on! I'm not even one to give a bad review but they really are liars and all I want to do is give a pre warning to anyone dealing with them. I just wish I could warn the people buying the property we were going for.... Read more
Buyer
29th Nov 2020 (4 years ago)

J Coombs

5/5 Stars
Having had a disastrous experience with another estate agent Readings came to our rescue. Sold our house in just over a week. Hassle free and very professional team in the office.... Read more
Seller
8th Nov 2020 (4 years ago)

P Hughes

5/5 Stars
All the staff were very knowledgeable of the local area and house prices and acted politely and professionally throughout my experience of selling my house... Read more
Seller
5th Nov 2020 (4 years ago)

D Patel

5/5 Stars
We would like to let the public know that readings has helped us find 2 homes that we truly love and there services are amazing, the staff are so kind and helpful and we really appreciate their help and their hard work. Thank you readings team! :)... Read more
30th Oct 2020 (4 years ago)

A Eze

5/5 Stars
Good agent, they are very reliable... Read more
3rd Oct 2020 (4 years ago)

K Hambridge

5/5 Stars
Very covid 19 aware. Very helpful staff. Good knowledge of local area. Would recommend if You want a local Estate Agent.... Read more
23rd Sep 2020 (4 years ago)

J Deeks

1/5 Stars
Very poor. Wildly fluctuating sales price given to get the business, no EPC obtained for listing, zero contact regarding sales progress, no evident effort to market property other than sticking it on Rightmove. Just very shoddy customer service. I believe there are many good, competent agents out there, I just wanted to support a local business, but in the case of Readings, it’s evident why they’ll always be a back street, second rate operator in the market.... Read more
Seller
8th Aug 2020 (4 years ago)

P Singh

1/5 Stars
No time value,always late on appointments they need a professional people... Read more
22nd Jul 2020 (4 years ago)

I shahid

1/5 Stars
Rude, Not professional at all. Contacted them for buying a property and the experience was obnoxious. Save yourselves the hustle of calls after calls and no one serving you well. I would rate them -5 if I could the worst estate agents I ever came across.... Read more
Buyer
25th Jun 2020 (4 years ago)

A London

5/5 Stars
Fantastic and very helpful estate agent, staff and management are friendly professional. Received a first class service when I purchased one of my property from them recently January 2020.... Read more
Buyer
11th Jan 2020 (5 years ago)

C (CourtneyRobinsonFilm)

1/5 Stars
What a shambles of a letting agency. Where do I start. Firstly it took me 16 attempts on the phone to reach someone. When I did get through they didn't have any information on the property so they said they would ring back, never did. The next day I rang back again after unsuccessfully trying to get a viewing. Wanted to put a deposit down on the property but couldn't get through. When I did get through the guy said he would ring back up, never did. So I rang a couple of hours later again he said he would get straight onto it. rand back an hour later saying the property has just gone. Absolute balls up and incredibly angry at the service. It was like trying to get blood out of a stone.... Read more
28th Sep 2019 (5 years ago)

A mishra

1/5 Stars
Awful experience, rented a place through them in East london. 250 GBP were deducted out of my deposit, no explanation or reasons given whatsoever. On top of that new tenant or someone in control of the post to that house impersonated me,took control of my bank account and took out credit cards in my name. They were singularly unhelpful in helping me deal with the situation.... Read more
Tenant
19th Aug 2019 (5 years ago)

L Pinnock

5/5 Stars
I have rented a property through readings property services for the last few months ,I have always found the service friendly and helpful ,highly recommend !!... Read more
Tenant
5th Feb 2018 (7 years ago)

L Pinnock

5/5 Stars
Friendly staff... Read more
5th Feb 2018 (7 years ago)

D Franks

5/5 Stars
Had my property rented out for some time now, always helpful and have walked me through problems in the past as well.... Read more
Landlord
10th Aug 2017 (7 years ago)

K rawlings

5/5 Stars
Very friendly estate agents... Read more
9th Apr 2017 (7 years ago)

S ir

5/5 Stars
I had my property on the market with another firm for four months. Lots of viewings and let downs, no offers. After placing my property on the market with readings I had an offer within a month. This local business is just brilliant. Terri, has been my main agent and has kept me upto date with every step of the way and has put herself out to get things done. The company is just outstanding and would come with the highest of recommendations from me. Customer service from all the staff in Readings is exceptional. Thank you, leon... Read more
Seller
23rd Feb 2017 (7 years ago)

D Tanner

5/5 Stars
Had my property on the market with an agent and had no viewings, spoke to Readings who gave me great advice regarding the price and sold my house, couldnt be more satisfied.... Read more
Seller
7th Oct 2016 (8 years ago)

FindingBenny

1/5 Stars
Good... Read more
15th Sep 2016 (8 years ago)

M Pearce

5/5 Stars
Great agent... Read more
11th Jul 2016 (8 years ago)

J Lambert

5/5 Stars
readings elmpark are great if you are thinking of selling your house use then... Read more
Seller
26th May 2016 (8 years ago)

A Melon

1/5 Stars
Worst local estate agent in Hornchurch! No wonder I am not the only one leaving review like this for them. Had horrible experience! will never recommend!... Read more
10th May 2016 (8 years ago)

M T

1/5 Stars
Probably the worst experience I have had with any agents, Right from the go, Sales person was unable to arrange an appointment correctly for viewings. When offers were made nobody was notified. The response given by sales manager was if you don't like it you can always go somewhere else. Wouldn't even give them 1 star. Please go with any other agent in Hornchurch. Take your pick anywhere you will get a much better customer service and much friendlier agents to deal with.... Read more
6th Apr 2016 (8 years ago)
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